Hampton Inn

I recently stayed at the Hampton Inn & Suites in Streetsboro, OH from May 3-5, 2019. 15) that was attached to my credit card account on May 3. Eddie, who checked me in, said that when he first ran my card that there would be NO charge, and that when I checked out that I would be paying what I owed.

He explained over the phone today, much to my displeasure, that your company automatically attaches fees to the the bill in the event incidental expenses may be charged to the room. There were none. I adamantly oppose this policy of attaching ghost charges to my bill without prior knowledge.

Now I have to spend more time and effort following up to see if the REAL charges stick and the other one with fake charges goes away. I will probably not stay here again if you continue with this sneaky…

Pool broken, gym being remodeled, no WiFi, no cream cheese for bagel ran out can order until tomorrow my stay is for week I’m on a business trip this is a hot mess. I was advised to utilize neighboring hotels WiFi‼️ WHAT⁉️This is 3rd Worldish was planning on utilizing all amenities yet none available ‼️Very disappointed ‼️Hampton on 253 129th st in Thornton CO

One star is far too generous for the Hampton I stayed in. IT WAS NOTHING MORE THAN A FLOP HOUSE!!! There are NO amenities for the general patron. I stayed at the downtown Tulsa inn that is right across the street from the big entertainment arena.

This was the closest hotel to the arena, which is why I chose it. I am in a wheelchair and didn't want to have to find a parking place where I could unload my chair in the heavy traffic before a concert.

I arrived a day early as I had to travel and knew I would be tired. It was POURING down rain and there was no overhang, or awning to unload my ELECTRIC chair, as well as NO where to park.

YOU HAVE TO PAY TO PARK ON TOP OF PAYING A VERY HIGH PRICE TO STAY HERE!!! There is NO bellman to help you unload or get your bags in. There is NO HANDICAPPED…

My wife and I came to colonial heights, on Sat. Apr. 27th for a friends wedding. We checked into room 320 and begin to get dressed. When we open the curtains there was bugs on the window ledge above the air conditioning unit.

We called the front desk , they said they would send someone to check it out. After waiting a long period of time we saw the ladies cleaning some other rooms and ask if she would come clean the window ledge and she did right away.

Later the maintenance man came, sprayed the window ledge with Raid and put a towel on the window ledge . We then went to the wedding. After returning from the wedding about midnight, we went to the room and saw bugs in the ceiling in the corner , and when we pulled the sheets back bugs was crawling on the sheets.

My wife began to panic…

My room cleaned timely manner. I was out of my for five hours and came back to find my room was not properly cleaned so I had in lobby until room was cleaned. This caused me inconvenience.

I book with a licence travel rep my reservation request a handicap accessible bathroom arrived on may 32019 around 1134 spoke before i arrive to Victoria staff desk clerk told her we were traveling on Amtrak train I was in a sleeping room because of handicap disability got to hotel was given a room by a young gentleman last night was told no room to meet my needs would be available until Sunday check in time I am hurting in lower back trying to climb up off the toilet on the floor had total knee replacement surgery knee never was able to fully healed this has been a nightmare my husband Robert Green use his chase credit card to pay in full for room I deserve a full refund he said I was not going to be charged for last night I am online now looking for a room to meet my needs this is awful…

It would not allow me to give 0 Stars. When I called the Customer Service Supervisor to discuss this policy she hung up on me. Very professional! Trying to book a room at IUP College in Indiana,PA so that I can see my daughter graduate from grad school.

Hampton Inn has two rooms left. I only need it for one night to see her graduate and then move her home. Indiana is a small town and everything is booked. HAMPTON INN WILL ONLY LET YOU BOOK IF YOU BOOK FOR TWO NIGHT.

There reason because of the high demand. This is a crime that this company can take advantage of people and get away with it. I WILL NEVER STAY AT ANOTHER HAMPTON INN AS LONG AS I LIVE. I WILL SLEEP OUTSIDE FIRST.

Plan to also post on Facebook so others know how you take advantage of people.

We stayed at the Hampton Inn-Birmingham Mountain Brook 4/30/2019. When we checked into our room there wss black hair in the tub and by the toilet. The halls were unclean and smelled musty. The next morning we wanted to eat breakfast.

This area was not clean and the pillows on the benches were sticky and dirty. We just left to get breakfast at a place that was welcoming. Very disappointed in this faci6. We usually stay at Hampton Inns but when we tried to make a reservation at Hampton Inn we were sent to this location that they described as newly renovated and very nice.

Very disappointed and may reconsider our future choices.

On May 1st, I reserved a room at Hampton Inn in Ashley, SC for one night. We left St Simons Island and planned a day visit in Charleston before going home to Ohio. We had spent a night at Hampton Inn in Rock Port, SC on our way to St. Simons the week before.

We actually were ready to leave Charleston much sooner than anticipated and wanted to head home. I contacted Hampton Inn in Ashley to ask if we could transfer our reservation to Rock Hill to be closer to home the next morning and were told we could not do so.

I’d appreciate an explanation as to why I was denied this request. When we travel, I always try to book our rooms at the Hampton, we’ve always been pleased with them. Denying this small request, in my opinion, is not very customer friendly.

I’m very disappointed with this…

I answered a survey from hotel about our stay. There was a reply about our stay and a promise of adding points back onto card because of unsatisfactory stay. We were told our points would be issued back to us in 5 days.

We have not seen that happening. I’m writing to you now to see if you can remedy this situation. Thank you. Christine Doak

Our stay recently was April 26-30 2019 at your Jacksonville Beach Hotel. For the entire stay we did not have hot water only cold showers. It would start as warm but change over to cold soon after. I only had housekeeping show up one of the four days with one of those days being a knock at my door and handing me towels that was it.

Our toilet kept clogging and when I opened the balcony door to step out a bar fell down from the door and hit me in the head. I complained everyday about what was going on and only on the final day did someone look into it.

Extremely disappointed especially with what I had to pay per night for a room there. Will never go back and most certainly will give a review.

My husband and I recently stayed at the Hampton Inn in Madison GA. There was an issue with our room so we filled out a survey. The general manager guaranteed a refund for this particular night. We stayed there on 2 separate occasions.

The 2nd time there were no issues.

However, she never issued the refund regardless of the 2 emails she sent saying she would. Thanks-you!

My stay at Hampton Inn in Hillsboro, Tx did not meet expectations and ratings shown does not depict the truth. This property does not have suites with kitchenettes yet you have people staying there for several weeks cooking on hot plates. That's illegal.

Odors filled the hall and my room of cooked food and burnt popcorn. I was told by staff member, to excuse the odor people cooking in their rooms. Pillows were flat, beds very uncomfortable. Pool did not have water. Staff member stated pool will not have water until after Labor Day.

My husband and I spoke to staff members, managers and yet nothing was resolved. 100% Guaranteed Policy was not implemented and should be with a full reimbursement of my stay. Please email me or call me. com 956-648-2001 Benny Hernandez

Stolen wallet

75 during my stay 3/30/19-4/2/19. I have made four attempts to speak with management to have my money refunded. Each time I spoke with a desk clerk, I was told that the Manager handles this. Each time the manager was unavailable.

Though I left my contact information, the female manager nor the male manager called me back. I am frustrated and will seek legal action to get my money back. The desk clerk charged my account the full amount during my stay.

I asked to split the bill half and half so they charged me again without removing the previous full amount. 37. 37. They've received double payment. I will not stay at another Hampton Inn. My confirmation #90281066 was on my receipt.

Call me when you have investigated and put the funds back. net

The staff is pleasant and helpful and the rooms are clean, but the use of single use plastics is insane! I have not seen such a blatant disregard for plastic use in years! Recycling infrastructure and use of more sustainable cutlery at breakfast is a must if this hotel chain does not want to seem completely dated.

We tried to check in at 3:15 p m on 4/28/2019 room not ready; waited until 4:55 p m before room was ready. We have dealt with very slow elevator service because one was inoperable. Now today one was Supposed to work; doesn’t - had to walk 5 flights.

My husband is disabled & cannot motivate steps. I must also mention these sofas are the worst I’ve ever experienced. I’ve stay d here for years. This year has been disappointing. Please get this place back on par! Oh, forgot to mention after I walked 5 flights, keys were being reprogrammed my room key wouldn’t work.

Thankfully, someone was in room to let me in.

My husband and I have done extensive traveling and have stayed at the Hampton Inn the majority of the time. We are staying at the one on Jekyll Island and never have we seen such incompetent employees. It is dirty everywhere you turn from the elevators to the dining area to the coffee bar and our suite.

This morning I went to get coffee - there was an empty half and half container and there coffee mate was gone. The cups were just about gone along with everything else and on top of that it needed a thorough scrubbing.

The decorative objects haven’t seen a good washing in forever. The floors in the elevators need moping - beverage spills, pool water you name it. Our room is another disaster they don’t even know enough to scour the sink and toilet each day - totally disgusting- they came in…

we stayed at the Hampton in panama city beach, locked out 5-7 times. had fire , no discount , no sorry, no help. but staff always gets on says they helped everyone that night that stayed when the fire happened.

but now every time I book a hotel I don't even look for a Hampton cause of this , the staff would not make it right. take away the fire what about getting locked out of our room so much.

would hope corporate would step up and make it right.

This is the worst Hampton property we have ever stayed in. 1) mold in shower , 2) toilet not cleaned properly, 3) lock on balcony door does not work, 4) balcony has spider webs and or cobwebs all over ceiling area and did not get cleaned even though reported 5) Breakfast area food not maintained for food at 9:15 am.

When told that there was no orange juice nobody fixed,, all fruit was gone 6) statues around coffee area have not been dusted in weeks, 7) have to tell room cleaning people how to clean. We are gold hhonor members and this is unlike ANY experience at a Hampton facility we have ever had. Floyd M DuBois

Would not stay there again in Tannersville PA. Staff was not trained at all.

Went to check in Saturday 4-27. Booked directly with hotel. Tried to charge a different rate than what was sent to us in email. When asked to speak to the manager, he came to the desk, said "I don't have time to deal with this shit", changed the rate and walked a way without speaking directly to myself or my wife.

I hope that this is not the kind of service that you promote from your managers because it is beyond ridiculous. If this is the kind of service that is promoted by your management, I will make sure that the company I work for takes their business elsewhere.

I hope to hear from someone directly. My number is 586-214-1099.

The folks above us we're jumping off the bed running around the room ( sounded like a junvenile birthday party gone crazy and so I called the front desk to complain. I told them I needed my sleep we had my grandmother's funeral the next day and needed our rest.

They said they would take care of it. An hour later we are still waiting for some peace. This was on the 28th of April at the Hampton inn in Danville Illinois in room 212. They have made are stay very stresseful in an already stressful time

I am trying to get my money back for the second night. We left early. The hotel was staff. Checked in 2 hours late missed our dinner reservations. There was drinking by the pool. We requested a cot wasn’t told did not have any very disappointed with the whole experience.

Please let me know what you can do to refund my money since the Manager did nothing to help me. 908-642-3468. Karina

I was in contact with the hotel several times both before and after booking about the accommodations I needed for my disability, a room on the first floor close to an exit. I was told it wouldn’t be a problem.

Upon arrival I was told that both rooms were on the second floor, at the opposite end from the elevator. The desk clerk said the only other option was one room on the first floor, far from an exit, and one room on the second by the stairs.

I live local but booked the rooms for a bachelorette party. I ended up not even being able to stay at the hotel, had to rearrange everyone else’s plans because I couldn’t walk to the room.

We have no complaint at all. One of the best and most friendly places we have stayed. We will definitely stay at Hampton inn from now on. The rooms were excellent. We will recommend this to anyone. Keep up the good work

Natasha Boyd who is the General Manager at the Hampton Inn on 161 Ted Turner Drive in Atlanta Georgia, 30303 is the utmost rudest, the most unprofessional, and the most nastiest person I have ever encountered. How she received the job of a general manager really and truly beats me.

She does not deserve it. I will never ever stay at this hotel ever again because of her. The way she speaks to people is absolutely disgusting and downgrading. I have never been so appalled in my life.

Hissing kitty, Really... I stayed at a hotel of yours in De. I booked online and when I got there the room that they gave me was not the room I booked. I spoke to the GM and asked to be credited the difference.

He said since I booked online there was no difference in price. I got a receipt when I checked out. 00 less than what I had paid. I am very upset with his rudeness and the bait and switch tactic of the hotel.

Not that it matters to your company, but I will never stay at one of your hotels anywhere again.

We stayed at the Hampton Inn Emporia on April 13, 2019, We had made reservations over the phone and had a very difficult time understanding the woman we where speaking to making her understand we belonged to the honors. When we arrived at our room, we found a dirty towel hanging in the bathroom and when my wife sat on the toilet it was loose.

She also found the room was dusty in some places. When she called the front desk no one answered after about 8 rings. I went to speak to the front desk and couldn't get near it as it was very busy.

We had to be back on the road and so we left with our bill and realize we didn't see any discount on the bill. We have never payed this much for a room in the eight years we have been staying there.

We don't believe we will be continuing to stay at the…

My wife and I have used this property 2 to 3 times a year and have had to complain about cleanliness at each visit. Last year we complained about poop all over the toilet plus other problems with the room. We got one night free for this problem. This vist march 22 and 23 we again found problems with the room such as blocked bath drain and sink draim as well as a dirty window sill, dirty tv screem. We will not be using this property again, but i must add that front desk stall were very sympatic and freindly.

Bernard and Denise Leduc 469 de Cannes st apt 302 Gatineau qc j8v 4e6 819-525-1181

my understanding is that after 30 days tax gets refunded and no tax after that ive been staying at the hamton inn in monaca pa for just under 30 days every sat ive been telling the desk person to extend another week last night going on my 30th day I was asked how long I planned on stayin I repled weekly that every Saturday I extend they informed me that no one extended me and that my room is booked for the next night so my question is why none said anything sunday or Monday and booked my room before telling and giving me no notice that my room was booked very in satisfied EVERY front desk person and

room cleaning person knows me by face if not by name so now I will find out how good your 100% satisfaction program works waiting to hear a reply

I booked a King Suite onlinewhen arrived your hotel in Laurel De, I was given different room. I complained to the person on the desk she calledGM Fontaine Nichols. He told me that the rugs are being replaced in the hotel and that was the only room that was available.

00 He replied that I didnt book on your website and the cost was the same. I am extremely upset this sounds like a bait and switch to me. I have both receipts if you would like to see them.

I hope to hear from you on this matter.

I stayed at the hampton on 4/19/19 in carroliton ky. It was about 1 am in the morning. The room had chewed gum stuck to the phone, the stand between the bed would not stay closed. In the morning i went in to bathroom to take a shower but I was unable to because the shower knob fell off into my hands, was unable to turn water on.

If it was not so late and pouring down rain I would have left this facility. In the morning when we were leaving I told the clerk and her reply was, were in the process of remodeling, no sorry even.

Is it your practice to put customers in rooms that are in the process of being remodeled? You call your self a four star hotel, shame on you!!!

Tag on door says "do not disturb" on both sides, so my room was never cleaned. ) I told a cleaning person I did not need a room change that first night, but I expected it to be cleaned after that.

The shower glass looks like it has never been cleaned as do the shower tracks. The floor of the shower was not clean. I found a hair on the sheet the first night when pulling the coverlet back and I mentioned this to the front desk as well as my disappointment with your "retro style" decor.

" The window in the room was not clean. Due to allergies I had to use the kleenex ,but few were in it. Desk people okay, I guess. This was in Rexburg, ID. 18, 19th and 20th of April, 2019.

I have previously stayed in a Hampton in Utah and was very pleased. Perhaps there are two different Hamptons?? Dori…

Called hampton inn in Greenville,SC on April 23 2019 to make a reservation. On the phone for over an hour. L kept changing price info and availability info. She was not courteous and put my wife on hold numerous times.

We decided not to use hampton inns again and are choosing another venue.

My family stayed at the Boone, NC Hampton Inn from 1-7-2019 thru 1-10-19 in a handicap room with our daughter who has to use a wheelchair. The night time temperatures were around 13 degrees. We could not get our room warm at all.

Finally, we discovered there was a large opening to the outdoors under the heating and cooling unit. Housekeeping said that this problem had been discovered in other rooms over the portico. I took pictures showing that we had to stuff comforters around the unit to stop the airflow from outside.

At check out time we were led to believe the room would be comped, even though the card was charged. Actually, the hotel was perfect in every other way. One major problem also was that even though it is a handicap room, the BEDS are to high for wheelchair transfer. I would…

My wife and I stayed at the Hampton Inn located at 8353 Georgia St Merrillville, Indiana on April 9, 2019, checking out on April 10th. The clerk evidently misunderstood my name and room number as I checked out and checked out a different person and charged my credit card $181.71 rather than the correct rate of $129.28. When I pointed this out to the young lady, she apologized and presented me with the correct receipt. The PROBLEM was that she left the original incorrect charge of $181.71 on my credit card.

I called the Hampton Inn on April 19, 2019 and spoke to the manager, Kevin Badten, explaining the situation. He promised to look into the matter. When I followed up with Kevin on Monday, April 22nd, he obviously had not only not looked into the issue, he indicated that there was little…

We recently stayed 1 night (Thursday 4/18/19) at the Hampton Inn & Suites in Frederick, MD 21702 @ 1565 Opossumtown Pike. C. on Friday. We woke up Friday morning and my husband checked his account and the hotel not only charged for the room but there was a $500 hold placed on his account also.

We were not TOLD or informed anyway of this charge. We were very upset and went to check out that morning and try to find out what was going on. The general manager there (Irfan Mian) stated that it was not his hotel that made this charge/hold and that we needed to contact the Hampton inn up the street?

Which made no sense at all because we stayed here and gave out credit card information to this hotel only. We asked if this was a common practice and he stated he never heard of anything like and it…

I recently made a reservation at the Hampton Inn in Lebanon, TN. com), BUT PLEASE DON'T DISREGARD. com to cancel my reservation. I was told I was too late with the cancellation and that I would be charged for the first night of a two night stay. I agreed. I understood.

I have now been charged TWICE on my credit card! by the Hampton Inn. com and a few phone calls to the Hampton Inn in Lebanon, TN, this problem is still not resolved. com. I selected pay at the Hotel.

It is the Hampton Inn that has charged me twice on the card. com. I will attach pieces of the chat with my original confirmation number and where the rep states that I should have only been charged for one night.

I do not know who to believe. I have never been able to speak with the "manager" at the hotel. I have only spoken…

My complaint has to do with the billing. 57 which is pending to come out of my bank account. I called but I really didn't like the answer I got because I now do not have any money for food ,gasoline , my water bill and my car insurance now is going to be paid late.

Also I have an electric bill that comes out automatically which is going to bounce and cost me a 36 dollar check fee. We have been staying at Hampton Inns now for about 3 years. This is the first time this has ever happened and I need my money back sooner than later.

Something for my inconvenience would go along way to help keep me as a customer. I also booked a room for 3 day labor day weekend at the same Hampton Inn. Thank you

Hello

I do not gave a complaint of the usual nature as we love Hampton Hotels. What we would like to see is that Hampton Inns use a industrial dishwasher instead of putting all the plastic cutlery into the garbage. It is so bad for the environment and if you use metal cutlery it can get washed and reused.

My daughter and I checked in 4/13 found a rip in each comforter. We notified Bee at the front desk. My daughter showered and found a bug on a towel. Using two towels. She pulled back the sheets on her bed only to find another bug.

I notified the front desk, this time Oscar. Oscar let us know that the hotel was full and there was nothing that could be done. He said he had tried to contact the manager. There was not offer to book another hotel.

My daughter (in tears) and I grabbed our bags drove away. We began laughing until it was not funny. We were in town to see my eldest High School daughter’s bike race at the Sea Otter Classic. One option was to drive into the event in the middle of the night; potentially waking hundreds of professional and elite athletes.

My husband texted at about…

While checking out 4/17/19 from Hampton Inn-Louisville I-65@ Brooks Rd. in Kentucky I was treated extremely rudely by the desk attendant. I asked the attendant if she could verify that my reservation and stay was per the double Hilton Honors points promotion.

She responded "I have no idea". I asked if she could ask the manager or call Hilton Honors. She became agitated and said loudly "I don't know nuthin about what you are talking about. You can call them yourself". The attendant's name was Shawn; she refused to give me her last name.

I frequently stay at Hampton Inns - the night of 4/15 I stayed at Hampton Inn & Suites Macon I-475 GA, (where the desk attendant promptly confirmed the double points promotion for my stay), I have a 2 night reservation, 5/3&4, at Hampton Inn DuBois, PA,…

I ordered two rooms and payment plus incidentals were deducted. I went to hotel early to get keys and card was declined. I couldn’t pay again in the card because limit was reached. They stated that no charges were used.

I opened my checking to show the deduction hold. I had to cancel with people two hours away coming. I always only had the card used to hold because many people pay with different methods. Never to take and then ask for double the amount with cash to keep room. Emma Perry

I write to them about their property in Fort Myers and haven’t heard anything from them. I enclosed photos of how dirty the bathroom was. Very disappointing for a company so big not to take care of their customers

Stood at the Hampton Inn - McCormick place in Chicago from Tuesday, 4/9/19 thru Tuesday 4/16/19. I used the valet service and did not move my car at all from check in to check out. I left 3am in the morning on Tuesday 4/16/19 and didn't realize my driver side front door had been scratched. The car is brand new with only 1k miles on it.

My wife attempted to contact both hotel staff and valet company and the valet company was absolutely rude to her and even taunted saying to go ahead and sue us.

At a minimum I expect to be credited for the valet service $360 in total for my stay.

Hampton Marina Hotel: We stayed overnight last night & this morning around 10am they said there was a fire in the building and we need to evacuate and not to use the elevators. So we carried our suitcases & walked down 9 flights of stairs through the emergency exit. While I am recovering from a hurt knee and frightening my family only to find out it was just a test which was not stated in the emergency announcement.

com. Reserv: 93725551 special instructions: no bleach on towels or sheets. No chemicals in room. Towels reek of bleach. I am now red from contact w bleach on towel. I am extremely sensitive to bleach. Complaints to HI, Hilton fall on deaf ears for my complaints concerning my sensitivity to bleach.

I hope I will not be sleeping in the lobby again.

I recently made a reservation 93007388 and 96678140, I meant to make the reservation at Hampton Inn, Petersburg/Hopewell Va, When I arrived they informed me that I was at the wrong location and the desk clerk called the other Hampton Inn and they would not let me cancel the reservation without paying for the room.

I was upset by this and decided to stay in a non Hampton Inn Hotel. I am a recent Hilton honors member 608285677 but have stayed in many Hampton Inn. My wife Jenny Powers-Mcclellan or Jenny Powers cell phone 615-403-8896 is a Hilton Honors member and until recently was a Diamond Member.

I have disputed this charge on my credit card and don't expect to pay. If by some chance I am forced to pay for this cancellation I can guarantee you that we will never again stay at a Hampton…

This complaint isn't directly regarded to the Hampton Inn in Destin, Fla. This has to do with the new FBO at Destin Airport price gouging. In the past one would see close to a hundred aircraft parked in Destin ranging from two seat up to eight passenger jets.

There used to be so many they sometimes had to park on the grass! With this new FBO Destins tarmac is now void of aircraft!!. The reason being was previous operators would wave the cost of parking if you purchased ten to twenty gallons of fuel.

Now aircraft are being charged anywhere from $35 to close to $300 just for dropping off passengers that doesn't include their new per day price gouging policies! Flying clubs from all over the southern states that would over night there are now avoiding Destin and the hotels. on and on.

Just…