Hampton Inn

I stayed at this location for one night on 7/5. We were told the rate would be $139 flat plus $14 for the parking garage. The pending charge on my credit card was $185, so my boyfriend went down to the desk to inquire and we were assured that once the charge cleared it would be for the right amount.

The payment did end up clearing, but the charge was for over $170. We have called back MULTIPLE times and are always told the manager that was there that night is not working, there is no manager working, or placed on extended holds.

Adjusting the rate and giving us the refund after YOUR ERROR seems like a pretty simple operation and should not require us to call back day after day. Today we finally got the original manager, Sam, on the phone and she said she would get it taken care of…

Hello, I have been trying for the last two weeks to reserve a block of rooms at the Hampton Inn in Morehead, KY (500 Hampton) for my company SRG Global's Business conference taking place in the area. I have been told to call back due to vacation without any additional contact given.

I tried using your online portal, reservation counter and received very little help with no response. I again called the hotel directly today and was told again to call back because the sales rep is too busy. Once again, no additional contact was given nor did they take any of my information.

I didn't realize when trying to reserve up to 30 rooms for a week was such poor business for a company and it was my responsibility to chase a hotel for service.

I stayed at Hampton Inn in Bellevue, TN on July 10-11, 2019 in Room 411. I woke up at 4:00 am to go to a Brides Across America event in Nashville, TN with my daughters. I found a bed bug on my sheet.

We killed it with a baby wipe and blood spurted out of it. I had a linear bite trail down my right thigh. My future son-in-law took it down to the front desk. No one appeared to be on duty, except a breakfast worker named John.

He took the bug and wipe and gave me the General Manager’s card, Tim Parker, and told me to call back later to speak with him. I did and he seemed not to take the issue seriously. He only told me he would investigate and call me later.

I did not hear from him until Saturday, July 13 in a voicemail. He told me to call him back, which I have twice, and I have yet to…

I would like to know how could someone using my name an address check into and stay for 10 days at the Hampton Inn located in Casper, Wyoming. I live here in Alexandria Va, and have never been to Wyoming, the Hampton Inn's that I stay are all located in Virginia.

Why didn't the hotel attendance ask to see identification. This very troubling because this individual is using my name and address to stay at Hampton Inn. Please look into this complaint and contact me with the resolve. Arrival: 7/1/2019, Departure: 7/11/2019, Cashier ID: SREEB, Room No:102KX10, HH # 62432009 BLUE, Folio/No/Che 495355 B Thank you, Richard James 703-851-2024

I am a Hilton Diamond Member and have been traveling on official government business for almost 10 years and I am very loyal to Hilton properties. Earlier this week I had a reservation for multiple nights at the Hampton Inn located in Sault Sainte Marie, MI.

Upon arrival the general manager, Khaled Eldisoulky, ask me for my travel orders. In all my years with the government I have never been ask for them and I do not know anyone else who has either. I respect the fact and understand that he has the right ask so I did provided them.

However, he then told me that since my family was with me he would not honor my government rate even though I was on official government orders. Never have I been told this! Never has anyone that I work with in the government been told this and we all travel…

while staying at this location in atmore alabama , the poor custiomer service was terrble had two occassion where an acident occurred which should ecladed on Sunday July 7th the young man working at this front desk called the police on me cause i ask to speak with a housekeeping sup ( which i got a ear that towel was been stolen form this location but in my group it wasnt the case , mind you form the 3rd of july we check in and it was ok but down a little further it got worse , anyway he calle dthe police without trying to find out what was going on I think he really wanted me to go to jail but

i feel that he should be working at a front desk if he called on all the customer that check in or out this hotel could lose money but im never going back to this motel again service was terrible…

Hello, my complaint is that the Hampton Inn, 1037 Hotel Drive, Defiance, OH 43512 location with the female manager of Shelly was EXTREMELY rude!! We were unaware of the policy that if you don't stay the first night of your hotel duration they cancel your entire reservation WITHOUT notice.

I completely understand if a person cannot change hotel policy even though we were unaware of said policy. But she never called me back when I asked to speak with a manager when my employees had nowhere to stay due to our rooms being canceled the next night.

I called her yet again for no response, then finally again to finally have her get on the phone and be unbelievably rude and uncaring. Once again I understand if she couldn't give a refund for the rooms I was charged the first night, but damn at…

Today I read an article about your Hampton Inn located in Medord, Oregon. The article stated that Nicholas Day along with his wife and two service dogs were kicked out of the hotel. This after the manager was informed that PTSD is a protected class and that the service dogs are needed for his health.

I will no longer stay at any Hampton Inn since apparently your corporation does not recognize that PTSD is not severe as to have any service dogs. You should immediately contact Mr. Day, offer apology and fire this manager without delay.

We stayed for 3 nights at Hampton Inn in Springfield TN. Two of the nights we had two rooms. We were told all three days I wasn't eligible for a veterans discount. This is a trip we make every year and there are other families and friends that attend this event along with us.

The following is what I copied from google:

Hampton Inn discounts. Hampton offers exclusive savings for active and retired military, veterans and their families.

Please respond and let me know what you think so we can make proper arrangements next time.

Thanks, Ron

00 for two nights to stay at this place that advertised this beautiful pool with hot tub for our kids to use only to be sickened when we walked into the pool area. The hot tub had stale stinky water in it with caution tape on it.

The entire floor had paint peeling with large chunks of in the pool for kids to inhale or swim with. The pool was cold and smelled nasty! This area definitely needed to just be shut down!! What a huge disappointment to our kids!

Panthiera Hawkins called me and kids slow nigga and something need to done about that

1. Were not given the room we were promised, we are elderly 70's and 80's. and Handicapped. Were promised a two bed, handicapped romm and suite and willing to pay the fee. But it was so much bluster on the part of the person making reservations. Given one bed in the room,

2. Not enough safety features to be ADA approved room...…..toilet so low, risk fall trying to get on the facility and get off, no bars for assistance.

3. Trapped in elevator two was our oldest member and she easily could have had a heart attack. She called and was told assistance on its way, it wasn't, she was on her personal cell phone and not answering the phone at the desk. I heard her yelling as I went looking for her. We beat on the door until it opened, manager next day gave me number to call, which has not…

My complaint is about the whole experience we had at the Hampton Inn at 2300 Carlisle NE, Albuquerque, NM.

First let me say that my wife and I stay at Hamptons, almost exclusively. On our recent trip, we stayed at 2 or 3 other Hamptons prior to our stay in Albuquerque. " This was definitely not the case at the Albuquerque Hampton where we stayed for five nights.

This was a most disturbing and frustrating stay. Water being shut off; air conditioning not working properly; elevator not working to get to the only operating ice machine on the 4th Floor (We were on the 1st floor), only to find that it was out of ice; having to go outside and

walk all around the hotel in order to get to the lobby; dealing with construction debris and dust. We were on vacation, and it felt like we were involved…

During check out i was told my $200 deposit was not being returned due to a "haze" in the room. "Not cigarettes but possibly a vape". It took me only a second to realize I had an aromatherapy unit plugged in that emits a fragrance when plugged in and went to retrieve it from my car and show them its just aromatherapy not "haze or nicotine".

When the 2 employees came to the desk i tried to let them see how it works. The female who says she is GM was very rude and made me feel as if I had violated something and refused to be shown that their assumption of vape smoke was wrong & wouldnt listen to a thing I had to say or allow me to show her the aromatherspy machine.

I know the stale smell of cigs can cause a day of decontamination of a room.

However vape or steam does not leave any damage…

I was really upset because I had made three reservations at the Hampton Inn Phenix City, Al and then I needed to cancel because plans changed. I called June 17th to cancel all three for the weekend of June 21st.

The lady I spoke with assured me ALL three were cancelled. Then I received an e-mail that I was charged for one of the rooms. I called my bank and they stated that I had THREE pending charges from Hampton. So, I was upset.

I called June 24th and was told that they would direct my concerns to the manager. So the next morning June 25th I called and the Manager has a beautiful accent but, I was having a hard time understanding her.

But, she did PROMISE to take the charges OFF and I was NOT going to billed for the other reservations either. So, I just wanted someone to know that she…

My complaint was filed 2 days after my stay. The Hotel Staff was unconcerned at the time of my stay. Headquarters were notified two days later. I was assured I was to be given a "Free Stay" of one night.

" With the phone number included. I phoned the number, it was the Hotel. They had never heard if that person. I E Mailed the "Supervisor" never receiving a response. " After waiting a week I phoned Headquarters again. I was told that I would receive either a phone call or E Mail explaining the situation.

During that conversation the person told me that she was unfamiliar with the system and was unable to do anything at that time. So, today, three weeks later another call to Headquarters. I am transferred to the "proper" authority. I am now told that the "Free Stay" certificates are E…

I took time away from the situation to make sure I was giving the best most accurate assessment I could in this one sided format. Its also very difficult for me personally cause I was always taught if one can't say anything positive don't say anything at all. Albans. Albans site.

As an architect I very much appreciated the renovation that was executed.

However the service I received seem to trump all the positives in such a fashion its doubtful I'll ever revisit that location again. Being an hhonors member in all other…

This has probably been the worst experience I have had staying at any hotel. , Wilmington, NC 28403, it was already after 4pm on Saturday 6/22/19. My room should have been ready at 3pm. I had to wait in the lobby for my room to be ready.

I accepted that because I understand sometimes unfortunate circumstances happen. When I checked in the front desk person( Rachel Lynch) said they don't give out registration receipts. I thought that was strange because I had always receive some kind of check-in receipt.

She said I would receive a receipt upon checking out. The room was nice and clean.

However it was an adjoining room with about 4 college-aged girls who screamed and bounce against the wall until about 12pm. I didn't complain about that. I'm usually not a person who complains nor do I get…

I arrived at the Hampton Inn by Baptist East in Memphis at 8pm and checked in and asked for 2 keys. The clerk said I cannot give you 2 keys to room 203. Everything went downhill from there. Me and my wife went up to the room and the bathroom was a disaster. The tub area was a biohazard . The tub was covered with black mole ,rust, and soap scum. The wallpaper was peeled off the wall it reminded me of a old gas station restroom from the 1950's.I later called down and told the clerk there was no coffee maker. He did not offer to bring one up . This was not the a very good experience. I expect better from Hilton.

Stanley Bachman

Our room 338 was not up to Hampton standards. The mattress was 6inches smaller than the box spring and thin(not the usual plush bedding. The air conditioner was not working properly. Coffee pot shorted out. Our check in clerk was pleasant and very professional.

No issues with check in at all. Upon check out both the desk clerk and "maintenance" man Chet started to argue with me with a room full of guests in the lobby. They argued with me about the air conditioner.

(Said I didn't know what I was doing :I stayed at other Hamptons several times that week and had no problems with those air conditioners. If I had never stayed at a Hampton before this, I would have never stayed at another.

I know this is not how a Hampton Inn treats their guests or how their room quality is. Something should…

com to book a reservation with Hampton Inn in Deland Fla. They booked me in Debary Fla. I found this out on the day of my intended arrival. So I called the correct hotel in Deland and made a new reservation.

com and notified them of their mistake. They tried to cancel the Debary reservation with no charge . Hampton refused. com’s mistake. com again. You deal with humans and stuff happens. Your policy is too hard core. I am very dissatisfied with Hampton.

On or about 4:20 on June 21, 2019 We reserved a room in Portland, Tx for Saturday night 22 June 2019. Our party was cancelled so 20-30 minutes we called to cancelled on the same day (21 June 2019). Mac who would gives us his real name told us that we could not cancel due to policy because it was to late to cancel.

We explained that it was for Saturday but he insisted that it could not be cancelled . 5 hours North of Portland, Texas. Your representative was very unprofessional. I am, if you care Military Retired and disable from serving in the US Military.

I live at 725 Damascus Drive in Belton, Texas 76513 and work in Fort Hood, Tx. I would kindly appreciate a refund due to the inappropriate behavior on your representative.

This complaint is based on the lack of customer service from your sales department. I have been trying to reserve a block of 15 room since May 15th at the Hampton Inn & Suites on Cable Ranch Road in San Antonio, TX.

Initially, I called 3 times and left messages for Samuel Garcia, who is apparently the only person able to make the reservation. Mr. Garcia failed to return any of my calls. I stopped by the hotel, but was told he worked out of the HQ office, so I left another message.

In addition to leaving phone messages I emailed him several times. On 22 May, I finally received answers to my questions after a follow up email. At this point he requested information to initiate a contract on 31 May. I responded on 1 June.

He sent a contract for me to sign on 3 June and I immediately signed it…

I reserved ahead for a handicap room to bring my mother to Vilano beach Fl. for a weekend get away . She is currently under Hospice care and wished for a chance to see St Augustine again while still able.

She must transport in a wheelchair with Oxygen concentrator and additional portable O2 tanks. The room we were expecting was pool view and balcony as per our reservation conversation. The room we got was parking lot view ,with broken tiles in bathroom and room over all was dark ,had a musty smell and a dead bug on floor.

The second room we were offered with garden view but could not have it because sliding door was broken.

Finally we were given a second floor room with a view of the next door motels pool. At this point we were exausted and desperate to get my mom settled in . It took…

I am very upset about the business practices of Hampton In --and your on-line reservation practices Its about the third party site regarding reservations--I was mislead in making a reservation thinking it was Hampton on line but it was Expedia--then after they charged me --the motel fee an extra $65 was added on the total charge for some type of convenience fee-that I didn't know anything about -I do want to advise you that this practice is "bait and

switch" and is illegal for them to do this in my opinion. It is very misleading and should not be tolerated by the Hilton corporation I am the state manager for a company and I travel all over NC and Va and am a Hilton Honors member--needless to say this is very frustrating to me!!

On top of this I contacted the Motel manager in Edenton NC…

Asked at the desk where I could find a vending machine with Coke since none were available on my floor. Went to the vending machine on first floor and most of the contents were loaded backwards so I couldn’t tell what was available.

It’s such a stupid thing to screw up. You can tell at a glance that it’s wrong. ” I like Hampton Inns but I’m also an IHG honors member. The little things matter if you actually care about customer satisfaction.

Had reservations for a 1 bedroom king suite for two nights. I the past we would arrive early but later we find it easier for us and staff to come between 4 and 5 pm. We arrived at Hampton inn in Saco at 5:30, went to check in and was there is a problem with the room we cant have it, its a maintenance issue and that there are putting us in a room with two queen beds.

I told them that wouldn't work we have a daughter with us. They informed me that we could us the suite that night but tomorrow we couldn't was it due to maintenance. It was late I agreed to this thinking I could handle it in the morning and I informed them I would need two rooms.

The next morning we packed everything and loaded up our jeep wrangler which we were looking forward to leaving the top down with beautiful memorial…

Why would anyone design a handi cap room to be the farthest from the elevator and on 3 rd floor, this is inconvenient for both parties those assisting and the handicap person plus evacuation would be a night mare...reconsider your next design. The room can still be rented to non HANDICAPPED....give this a 1 star

Hampton Inn & Suites Pocatello 151 Vista Drive Pocatello, Idaho, 83201 208-233-8200(phone

We staff dental professionals for military events for deployment Readiness all over the US. We work with Logistics Health Incorporated. We reserved rooms at the above location at the government rate but the rate was changed. I called after receiving the folios to inquire and spoke to Brooke the front office manager and was advised we were scamming the system and that the staff needed to have a government id. I explained that we staff dental professionals for military events but they themselves are not government employees. Brooke stated that she noted the reservations that if they did not provide the id to change the rate. We only booked as we were given the government rat and if we could not get the…

My husband an I stayed in you helen location around Memorial Day. Our room was DISGUSTING! I payed A LOT to stay in a room with a bug on the pillow stains on the sheets and mud smeared on the bathroom door ( had someone shut that door to mop the floor they would have seen that and

wiped it off I assume the floors weren’t clean either) also there was hair in the bathtub and the counter tops had not needs wiped down! there was old food in the freezer from a previous customer.. your hotel staff did bring new sheets and a new pillow but we then had to make our own bed!

I payed to make my OWN bed! I’ve attached a few of the nasty things from the room.

Please find below an email from your "General Manager" Kerri Guinn in Gulfport, Mississippi. I would not call this great Customer Service and not sure why such an email would be allowed to be sent to one of your customers. I was asked to review a stay and when I did, this is the email I received. Does she send an email like this to everyone who does not have a great stay? I'm sure every hotel has an issue every once in a while with something. My stay was actually not bad, just the check in part. The front desk clerk, to our surprise, informed us at the time of check-in we had a walk in shower, she even indicated on our room keys which room it was. Hence our displease at check-in. Then this came...…..

I am not expecting a reply, just thought you should see the email.

Dear Melody Johnson:…

No stars. My husband and I stay at Hampton Inns often. We stayed at the Hampton Inn on Race Street in Philadelphia between May 24 and 28. Worst run Hampton Inn we have ever stayed in. Unfriendly and untrained desk.

Woman running food area was the best person in the hotel. Wonderful woman, but you gave her terrible choices of food. Awful breakfast. They put us on a floor with a whole team of middle school kids even though they had our reservation well in advance.

The television offered almost nothing but the cheapest commercial channels. No HBO, Showtime, etc. You didn't even have PBS which I find inexcusable.

Hello we stayed in your Oregon, OH location and the room hadn't been cleaned at all. Food on the carpet hair in the shower refrigerator wasn't clean desk weren't wiped off nothing was clean. We let the staff know on the way out showed them pictures.

And was told that that wasn't the first complaint about the cleaning on that floor. I was told to email the pictures to the manager and they would get back with me I didn't and I haven't heard back from anyone.

For $185 dollars i expected alot cleaner room. I hope to hear from you as I can't get a response from the management at the hotel

On Sat May 25th, 2019 we experienced very poor customer Service with your evening shift desk clerks. We left our room early in the morning, and did not leave a do not disturb sign on the door or anything, and on returning to the room later in the day discovered our room was not cleaned or anything. No fresh towels either.

After contacting the front desk, they advised us there was no manager available until Monday and there was nothing they could do. And if we wanted clean towels, we could come down to the desk and pick them up ourselves.

The clerks on duty had the attitude that they could care less. Is this the way your organization treats their guests? Completely unsatisfactory!

my husband and I stayed at one of your facilities in Key Largo Fl on3/28/2019.I was charged an additional $51.39. The rate was $313.88. I HAVE CALLED THERE AT LEAST 10 TIMES, SPOKE TO Tia 3 times, she assured me that the money would be released by your financial institution. THIS HAS NOT HAPPENED. PLEASE I WOULD APPRECIATE YOUR GETTING MY MONEY BACK TO ME. We are on social security and really need the money. WE SAVED FOR A YEAR SO WE COULD GO TO KEY WEST ON VACATION.

Thank You for your prompt attention to this matter

Mr. William Moore themooresretired@yahoo.com

I stayed at a Hampton Inn in the month of April. The hotel took money from my mother's card and from my card. I wrote in about and I called about. My mother wrote in and also called. We spoke to a Carla Cole for over an hour and she ASSURED us that the money would be put back on my card in 5 business days, 7 at the most. That was well over 3 weeks ago and still no refund. I have sent email to Carla Cole to inquire about the and still no reply.

It is very upsetting to know that one, Hampton Inn steals from its guests and two when caught in the theft, Hampton Inn does abosultly nothing to correct their error. I am going to report you to the BBB. This is theft plain and simple.

Stayed at this Inn and was sent to four different rooms until we got the right room 119. Paid in advance and my credit card was charged for a prior room that we were sent to. Had to wait till the end of our cruise to get my receipt and was told my room had not been paid for.

Had to call my credit card Capital One and they stated I had already had it paid and it was posted. My brother was blind and we had to keep going to room after room. Found out that the problem was with a employee named Patrick.

Our group arrived at different times and our rooms were not ready. The total of 5 rooms were reserved prior to our arrival. Patrick they said did not list who was going to the different five rooms and that was what caused the problem for all of us and the employees.

Was a terrible experience…

Rating - 1 to 5 -10!!!

Dalton GA Hampton Inn is the worst property we have ever stayed at! To say it's a dump is an understatement! Never did we expect an old converted hotel that has less an inviting environment to spend a night after a 12 hours drive.

We would not even step into the old tub/shower! Carpet looked like it was dirty. Elevator dirty...had we not been so tired we would have left! Didn't even want to think about eating in the place.

This standard is NOT what we expect from Hampton! Disappointed.

3 people said the same as we were going to our room they never thought this is what they expected.

I paid by credit card and should never have paid for this night. We did stop at the desk last evening on way to dinner to say what a shock this was. Girl at desk seemed…

First I would like to say I visited Milwaukee, WI on May 16-23 2019. My husband and I were not satisfied with our stay, Unfortunately, we were booked at the wrong location and we were not able to change it due to hotel policy.

We also feel that anything associated with your corporation should be top quality because we have stayed at various Wyndham hotels. Hopefully in the future your company will upgrade this hotel immediately. Our service person was very pleasant and she offered quality service each day during our visit.

My husband, who is a Korean War Veteran and disabled, appreciated the service as well. Last but not least the stay was ok, considering the unnecessary noise outside our room window each night.

We stayed in Room 317, Sunday, 05/19/20 through Tuesday, 05/21/20, at the Hampton Inn in Galveston, Texas. Very clean, but, we had a couple of problems. Our rooms were booked under the name of Pam Pickrell (Honors Member), but we paid for the room.

We had a couple of problems with our room. 1. We had trouble flushing the toilet. We had to remove the tank lid, jiggle the float, and then it might flush! Sometimes it took us 3 flushes before it would work.

I told the lady at the desk on Monday morning and was assured they would have someone look at it. When I stay at a Hampton Inn, I do not expect to have to worry about the toilet flushing. It was never fixed because it never worked correctly. 2.

The television had lines across a portion of the screen and we could only see a portion of the…

( A week before I got to the hotel, I spoke to Mr. Bailey regarding my confirmation number, just to be should everything was ok. I give him my full name, he could not find me in the system. I asked him do you need my confirmation number and he found my name under the confirmation number in the system.

I told him good thing i am calling before i get there. king with studio. ) I try giving Jason the paper that I printed off the computer with the amount for the room and king bed with studio. He would not take it. 68. 68).

When my daughter and I got to the room it was not what I asked. The room was not like it was online. There was king bed with studio with no wet bar, there was a refrigator. My daughter call the front desk and told Jason how we were disappointed with room and it was not…

AL. This is the most,tired,shabby, outdated beyond believe. This Place was once in 1940 an unbelievable Building. The Lamp on the night stand does not work,The carpet is SO wore you see the walking path wore in. The Paint on the Shuttered Doors is So Old and dirty it is grey in areas all over the .

PLEASE REDO this Grand Building. The 8th Floor has been rehabbed and looks lovely. This is a disgrace to the Hilton Name. Please advise. Regards Frank. Frank Jarrabeck. Hilton Honors # 188082146

My husband and I stayed at the Hampton Inn in Sioux City 5555 Sergeant Road, April 21, 22,23 and checked out on the 24th. We parked in the 4th handicapped spot next to the building on the south side. When we checked out and went out to our truck, a sprinkler line had broke and covered the whole front of our truck with dirt. rocks, mud.

We went back in and talked to the manager Jennifer Mente and she looked out the window and said the sprinkler blew last night and gave us a gift card to wash our truck. we washed it across the street at Fleet Farm, and after washing it, we noticed the paint was chipped in numerous places.

I had just had the trucked painted a month before. We went back and talked to Jennifer again and filled out an incident report. We also sent her a video of the truck…

Sent two page letter to headquarters address listed on this site , last week of April. Have never received a response. Too detailed to type here-not enough space. Long time Hilton member. Have stayed at this location several times previously. 4 days from hell.

Now you can't even respond-some customer service. Guess I need to find a new brand hotel!

I STAYED AT YOUR HOTEL IN KEY LARGO FL. 39 I HAVE CALLED THEM SEVERAL TIMES, THE LAST TIME I SPOKE TO TIA ON 5/1, SHE ASSURED ME THE MONEY WOULD BE CREDITED TO MY REGIONS ACCT. WITHIN A WEEK.

DID NOT HAPPEN, THIS IS THE REASON FOR MY CONTACTING HOME OFFICE. THANK YOU IN ADVANCE, FOR YOUR ATTENTION TO THIS MATTER\ WILLIAM MOORE

Upon arrival the desk clerk would not price match the snap travel price so I had to stand outside for 15 mins. and book the room. Then when we went back in to check in we asked for toothbrushes and toothpaste and she would not give us any.

She instead gave me directions to Wal-Mart. We then went to our room. The bed was so hard I had to sleep in the chair. For breakfast we went down at 7am and there was no coffee creamer, no silverware, the tables were all dirty and the floor was all wet.

The lady working breakfast was no where to be found and the front desk clerk was in the back where you could see her with another lady watching something on her phone. After I wiped off a table so we could eat something we had to eat with our fingers and I decided to leave.

No one would help us and the…

I stayed at Hampton Inn and Suites Savannah-Airport at 70 Stephen S Green Dr, Savannah, GA 31408 for a week. From the very beginning the experience was sour to say at the very least. The level of politeness of the personnel at the register was 0.

I could not check in at 4, so I came by twice a few hours earlier and asked the representative to make a note that I indeed checked in. Next day I am informed that I failed to check in; therefore, the room was cancelled with no refund. Rudely.

I asked for the manager who never came out to see me. Half an hour later they finally give me a room. All that time I was standing at the front desk with my bags being 8 months pregnant, waiting on them to get back to me "any moment".

I could have extended my stay for next 3 weeks, since I was in Savannah…

I have not received any words from a manager, Hampton Inn & Suite at Charlottesville, VA since April 17, 2019.

2019. Grove City. 43123 at 7430168830684 And I did not get to stay and the room was not ready at 3 the desk clerk said I had to wait for 15 minutes and the room was not ready. So we was waiting for And this lady came through and The black lady said she would check on it..

Then the white woman came and said that the room was a single room. was suppose to get a discount. too and my credit card She had gave me the key card so when the white woman came everything changed I told my family we could not stay and told them to cancel my reservation. 4977.

I do not want my credit card charged that all.

I am attempting to send this complaint for the second time because your system did not allow my first submission.

I recently stayed at the Hampton Inn & Suites in Streetsboro, OH from May 3-5, 2019. Today I checked my credit card account and found a charge of $251.15. My "actual" bill was $228.32. Today I called the hotel where I stayed and Eddie, who had checked me in, explained that your company automatically attaches fees to the the bill in the event incidental expenses may be charged to the room. There were none. I adamantly oppose this policy of attaching ghost charges to my bill without prior knowledge. Now I have to spend more time and effort following up to see if the REAL charges stick and the other one with fake charges goes away. I will probably not stay here again unless you…