Replaced electric motor on air compressor. Motor started smoking an start to surge. Took back for refund,was charged a restocking fee. This was on a product less than 30 days old. This was at the Jacksonville Arkansas store. Will take my business ti Northern tool from now on. Jeff Baker
Walked up to the counter to check out, greeted the cashier as I approached. The guy just gave me a dirty look. (His badge actually said "Supervisor"). " So I gave him my phone number and he stated my name.
This guy began to laugh in my face uncontrollably and continuously. I'm not sure what this was all about? Is there an inside joke that he's laughing about to himself? Or does he have mental issues? I find this very offensive and unprofessional.
This guy doesn't deserve the title supervisor or even a cashier for that matter. This was the store in North Dayton Ohio on Needmore Rd. I will never go back to this store and somebody needs to talk to this guy!
Chubby guy with glasses, I believe his name was Scott? His badge definitely said Supervisor which is a disgrace to the company.
I purchased a Zurich ZR15s automotive code reader from Harbor Freight to assist in performing a transmission service on my 2021 Toyota 4Runner. The transmission must be at a certain temperature to properly refill, so I needed a scan tool that could provide that data.
On the Harbor Frieght website, I entered the info for my 2021 Toyota 4Runner and the ZR15s was listed as capable of providing trasmission temp readings. The back of the printed product packaging also says it is capable of providing that data.
Turns out it is not capable of providing that data. The ZR15s will not show transmission temperature even though the website specifically says it does for my vehicle. In spite of the incorrect infoirmation, Harbor Freight will not allow me to return this non-working device without a 20%…
I recently went to the Harbor Freight Store in South Hill, Virginia and had an absurdly experience with both a cashier and then a store manager. I wanted to purchase a $329 hydraulic table that they display as part of their inventory and was told that the item was not in stock. When I asked when they would have them in stock they replied that they never stock the item, nor would they take my order for one because the manager stated that they do not sell them.
The manager refused to help me find out how to obtain the item... She said that there are many items on the sales floor that the company does not include in their product lineup for sale but they like for people just "to see them". This is moronic nonsense. I have been a customer of Harbor Freight for decades and have never had such…
This is in Regard to my purchase at Harbor Freight of a6x48” belt sander that I purchased 03/03/23 after picking this item up from the Traverse City store as there was no mail orders advailble I spent 3 hrs assembling it and when I turned on the motor the blew off my breaker.
This was with no load on the motor as they didn’t include a belt with this . upon talking further she now tells me that it’s a very popular tool and all parts are on back order ? What there’s a big demand for brand new tool parts ??
I even wrote to there CEO and received no responds . I cancelled my credit card with them and I’ll warn people about there poor customer service and junk tools Terry Walsh
Poor service after about 20 minutes asked a worker about a particular product he told me a certain asile (number) it was not there. When I finally got to another salesperson he told me that they did not sale what I was looking for.
The sale person at HARBOR FRIEGHT in Dublin, GA. was interested in each other. The entire staff needs a training in customer service.
In Oregon's harbor freight tonight in about 7:30 and I watched an employee named John smash somebody in the back and throw them on the ground and then turn around and let them leave why is this why does your company get to attack people the man didn't have nothing with him nothing in his hands you might want to talk to your employees and
Eugene Oregon then please name was John he's a big tall white guy I don't think he should work for your company no more not if he's just going to up and chase people around and slam them in the back and throw them to the ground for no reason I could see it if the man had something in his hands and
was caught for stealing but he wasn't he didn't have nothing in his hands they let him go and anyhow I thought your company had a no touch no chase policy…
99 the person on the cash register told me there was three of them in stock. I waited around 25 minutes telling me they just couldn’t find them. There’s three of them there supposedly I finally said OK. Call me if you find one didn’t even have the decency to call me back to tell me they couldn’t find one that that was very rude see in town I gave the person my number and said they would call me back if they found one
The manager there the lady with blonde hair. Is very rude. She speaks very harshly to customers, had an attitude problem. I would rather not go when she is present. I know they’ll say it’s probably because she wouldn’t do a return.
And I’m some angry customer. That’s simply not the case. She, has huffed multiple times to go look for something. Very harsh to other workers. The customer service with her is not there. Store #3430
Fremont, Ohio Harbor Freight location. At check out I was asked for my phone number. I informed checkout I don't give out my phone number. She 6old me unless I give her my phone number then there would not be any guarantee on purchase.
I told her I will have receipt and that is all I need. She then informed me that unless I gave her my phone number the receipt was not enough for a guarantee on purchase. After I got tired of explaining the receipt should be enough I walked out leaving intended purchase on her counter.
From now on I will shop Ace or other tool store. I thought when Harbor Frieght came to Fremont, Ohio it would be a good thing. I haven't been back since and do not intend to in the future. Ace Hardware has a dedicated customer now.
Seriously Eric Smidt, Owner and Founder is going to be contacted if this is not looked into . I am a loyal club member and I was verbally abused by your Manager Kyle at this store 9861 Beach Blvd Jacksonvlle Fl 32246.
I was accused , I was verbally talked to like trash , he made me look too the new hire as if I was lying and he was trying to impress her. He became loud and embarrassing. I was returning a battery I only returned on once before and he mad it sound like I made a habitat of doing it a lot and I need to stop it and not do it anymore .
He said come around here and look you don’t have no warrenty only on the charger , I said no I brought back a battery last year and the lady was happy to exchange it she said yep you bought the coverage . Now he is lucky as a veteran I stayed…
I drove 33 miles to pick up the tool box I ordered only to be told I would have to come back another day because the computers were down. I figure you need to deliver it to me now!
I purchased a table saw powered by 220 V supply. I did not have that service at the time. Some years later I had the proper 220 V service installed. I purchased saw blades and proceeded to install them and found the arbor nut was missing.
HF said they no longer sell that saw and they could not help me. The saw was supplied to Harbor Freight from Central Machinery and is described as a 10” tilting arbor cabinet saw, model 93380 with a 3 hp 220 volt motor.
It would be wonderful to have that nut so I could use that table saw.
I notice the clearance item price was not correct as it was displayed on the shelve so I asked the cashier what was correct price for the item since it was on clearance sale and while he was doing the price check I went back and took a picture of the item with the clearance sale tag.
Upon coming back the store manager was there and the cashier said it is for different item (clearance sale)that I understood and pointed out to the cashiers that customers can be easily confused by looking to the clearance sale and will think that these item is on sale. Bein a store manager to tell customers to use their common sense ,it is appropriate to pass these kind of comments to customers.
I looked at him and showed him the pic that I took and asked him than where is the item on clearance sale and he…
Went in harbor freight in Monroe. This is the third time I've had trouble using my gate card the first time the lady manager put it in for me and said it's good the second time I went it wasn't there they manually put it in the third time today I went it still wasn't in the system and
and they wouldn't do it manually they gave me this card to fill out, I showed them my gate card and a skinny little guy with glasses said that means nothing to me well if that means nothing to him neither do I so I'll never be back to that store or harbor freight again..
my past two visit total have been over $500 I should take it back but I'm not I'm just done call it severance pay.
We purchased a motor 228cc predator to go on a roto tiller bought it on 10/3/2022 returned it on 10/4/2022 we had not even opened the box. We took it back to the store we bought it at 610 Walmart Dr Farmington Mo 63640 .
69 before tax when we took it back the guy said we had a restocking fee so he charged us 20% to restock something that hadnt been opened until he opened it up himself. We had a few words about why we shouldnt be charged the fee he was a smart mouth about it and we left with less money.
He didnt even give us a receipt {i was upset about it and didnt even think about not getting a recept}. I guess he made a nice tip out of us. I have called the 1 800 444 3353 number twice they say they will get back with an answer but i have yet to hear from anyone.
I would really…
B4 Shipping 2nd shift husband and wife in same department, husband the Ops coordinator, him and his friends sit on the clock after the night is done behind the kiosk, the manager has built a to close for comfort with the coordinator his wife and friends until when needed to speak to the manager the coordinator takes over the conversation and the manager agrees with what ever is said, the Om over Shipping also has that relationship with them until he made one of the friends an performance coach just to empower them even more, I love harbor freight yet them hiring people who are all friends makes it difficult to work on Shipping, they curse and
act as if they are not at work, they eat constantly at the kiosk and after all employees have left the performance coaches sit on steps behind the…
Ok, I once was a member to your track club.. I live in tahlequah Ok, I read your ads and when something I need I would go after it. But EVERY sale they were out of inventory. 1 out of 5 products were out, not because of sale but out for month before sale.
So after a year of this I no longer belong to your track club. ) Damned if what was on sale turned out to be only inside track price. I promise you I will never be back to your rip off store again.
I WANT A STATUS ON MY RETURN BY JULY 13TH OR I WILL FILE WITH THE BBB AND GET COUNCIL- SEE RETURN TICKET Thank you for being a loyal Harbor Freight Customer!
We have received your return request.
Please allow a few business days for the request to be reviewed.
If you have any questions, please contact Customer Support during normal business hours.
If you did not provide transaction information below, please have your receipt available to help us locate your record faster.
Customer Information:
Email Id genasparagno@msn.com
Phone Number 2533597604
Address 6106 HARRY SMITH RD E
City FIFE
Zip Code 984242048
State WA
Transaction Information:
Customer Name Matt Walsh
Customer Number 999075836670
Store 00392
Tran 319201
Date Jun 7, 2022
Ticket 01319201
I would like to receive…
I have been a loyal customer for some time and have started to see a trend that will cost you customers quickly. For the last year if not longer I’ve wanted to purchase a 3 1/2 cubic cement mixer from the Cartersville Ga.
Location and seem to be getting the feeling this just isn’t going to happen. The mixer has good reviews and just one of those products i can be patient to buy. Threes times i have went to this store and been given a different story every time.
Like most customers I wanted to purchase during a sell, and this forth of July your offering 25% off of all store items. Like last year no cement mixer(or at least not the one I want) was in stock and that’s fine with the way things are these days.
But what this complaint is about i was told not long ago to just wait until this…
m. I did not see his name but it is the manager that is in charge the only person that was nice was the young girl with the glasses at the register she was very polite and she was the only one that made her feel comfortable when we walked in she said Welcome Inn and when we cash out she was very nice
Was at you Beechmont store in Ohio. My wife and i have never been treated and talk to so poorly. The gentleman name was Jeremey We was checking and told him we have a business, which we had filled out prior a tax except form and Jeremeie picked the book up the tax excepent book and read our business name to us.
after he told us the price and gave us the recipet we said we are tax excempt. He then very loud and rude how you should of told him . And next time its our place to let him know.
after 20 minutes of waiting while he and 2 others couldnt figure out the problem to remburse us for taxes they finally gave us some gift card. His actions and attitude was very unprofessional. We then went to another Harbor freinght store to buy a produce Beechomnt didnt have where i meantioned it to an…
You have lost a customer for life! The condensating way in which I was spoken to not by 1 person but three! I will never step foot in your store ever again! I was good just switching the generator out but after the way I was treated by your snide work staff I returned!
Walked down to Home Depot and bought a$1200 Honda . Thanks again for your time. 6-6-22 Dominic DiOrio
No customer service on call in. Never got my itc membership number They say no question asked on returns then there is a restock fee... hf sucks.. At least answer the phone
was one your Waterloo Iowa store on Sunday 3/20/22 to return an item bought in February. When obtaining my refund I explained to the employee that I did not purchase the item using my credit I obtained item using debit .
He then proceeded to argue with me saying there was no difference when obviously there is. But did not want to cause a screen I afeeed to receive the refund on my card when he then assured me it would be on the card within 24 hours. 00 restocking fee .
I explained to him that I didn't have a box when I walked out of the store and he then said it didn't matter and continued to charge me. Mind you there was absolutely nothing wrong with the car batter pack when returning it .
He said it could not be…
I came into Harbor freight on 2/23/2022 To purchase an air chisel. I want to the area where they normally are and I could not find any air chisels on the shelf so I went to look for an employee and I ran across a gentleman by the name of Tim.
I told him that I was looking for the air chisel tool he directed me over to another area and that was incorrect. So when I went to go look for him again I could not find him but I went back over to where the stockroom was at and took two steps in because I heard someone in the back and
as I leaned around the corner I made contact with Tim once again he approached me and immediately says you don’t belong back here and I simply told him I was looking for someone for help because there was no one else on the floor. He continue to be sarcastic towards me…
I was sitting on my bicycle on the sidewalk running alongside the front of harbor freight about ten to fifteen feet from the front door of the store adjusting my personal affects(ie cell phones, tablet, portable charger, gloves, bike lock, and my muddy clothing since I've been digging a 180' eighteen inch deep waterline trench from my water main to the leak behind my house when a blonde employee comes out of the store pushing a two wheel hand truck with some product or other another customer had purchased and
after seeing me straddled upon my bicycle leaning against the building deliberately and quickly changed direction from heading straight out the front door to the parking lot to the customer's vehicle decides to crowd her way in through the portico I am inside of and with a snide tone…
You ended your 15% off coupon early. Shady thing to do, I will remember this. Very upset by your actions, I'll be going to Home Depot instead. Lame.
Steve Bergstrom
Drove 45 minutes to use 15% off coupon for it to not work. It was an online coupon for 15%. One time use and it was removed even though it said it was good until 2/27/22. That's some BS.
Harbor freight published a 15% coupon on 2/15/21 Expiring 2/27/21. I set out on my 45 mile drive to the store, before I walked instore I refreshed the link for the coupon. It was deleted. Wasted a drive to make a purchase that I've waited so long for. Very frustrating.
I attached a screenshot of coupon before they pulled it.
i just want to say that when you want problems solved....third parties like the bank its terrible...where are these service reps being hired when they do not know anything about the products that they service...harbor and banks reps too much trouble to get information or solve issues...been trying to solve a simple issue to no avail...
HF stores show items in stock when they are not, EVEN though it says updated daily. Corporate doesn't even have the info of where items ARE in stock. Takes TOOOOOO long to reach HF service and once you do they agree the system IS BS.
They say it's being worked on but a corp this size has NO excuse here.
Have a couple, you put items on sale that are not in stock. I've been there at least 3 times in last 2months with a list of 6 items, only 2 out of six are in stock. Manager has told me that these have not been in stock for a month.
Today I wanted to purchase a light on sale , called first this time, of course it was not in stock. Figured ok I would order online, I guess if you order online the item isn't on sale since there is no box to check for coupon or member to your club.
Worst run business ive seen in my 66 years.
99 on a debit card went back to return it and advise them that I could not get a credit off of the prepaid card they refused to return cash and posted it to my card anyway now I am out of the money and I feel that this is a fraud due to the fact that the receipt States online too on return policy merchandise that is returned within 90 days of purchase for a refund or exchange and
original tinder check or debit purchases maybe returned as cash but they refuse to give me cash but instead they posted it to my card but now I cannot access my money
On 1/18/22 @approx 11:00 AM a phone call was placed to harbor freight contact center regarding a issue about my 2 yr extended warranty replacement plan. Gabriella the contact center employee took my call and was totally unprofessional,rude,unhelpful, in fact my request to speak to a supervisor for resolution was denied. Seriously considering taking my business elsewhere, thank you.
Purchased a 10X10 storage tent a few months ago. Was not able to withstand 30mph wind. Was assembled correctly. After three separate times of wind being 30mph it is now trash. Poles broken, material torn in a few places. Wasted $200.
Joke is on the customer. Won't buy from them again
We were in your store yesterday at the Trail Lake, Fort Worth TX location. A gentleman, we were third in line, was explaining ( or shall I say, trying to explain) why he was returning an item! Cashier would not let him explain.
He’d stop speaking until she stopped, attempt to start again and she got louder and louder speaking over him every single time! The cashier was so rude, loud and condescending to him! The man in front of us looked at the floor, shook his head and as she continued, telling him to shut up, that she had the power to completely refuse his refund because of ‘his attitude’…..
the man in front of us slapped his purchase down saying “I don’t have to put up with this “ and walked out of the store. I said ‘that is rude’!! To the cashier. She gave me a ‘if you don’t like it’…
Got charged a late charge when I didn't get the bill till after the due date I paid it but I won't do it again and will tell my friends the use to buy from them
I was returning a item and the cashier was very professional he advise me about a restocking fee I didn’t know about it , then a manager name Brett was intimidating raising his voice at me I did advise him about his unprofessional behavior I will like someone to reach out to me please this kind of rude inappropriate behavior shouldn’t be tolerated thank you
Bought a defective generator. Run it literally 5 minutes. Was charged a 20 per cent restocking fee.
I have 2 separate complaints. the first is actually not a product problem but a parts and availability issue. I have a predator earth auger that we were using it was set aside while we cleaned out the holes. The machine fell over and cracked the fuel tank this was no fault of the machine.
When I called in to order the parts there was a problem making the person on the other end under stand. But after and numerous hold on's while I check on this or that.
Finally he said that my had been discontinued this after about a year. so he said he would call the factory and see if they had any old stock. after a few minutes he came back and said the factory said the new tank would work with some minor modification, great get me one.
so as the parts list shows the tank is separate and the fuel lines…
I returned a transmission Jack to your Eau Claire Wi store the clerk attempted to use the till, he interned the info and could not print the reciepe, when asked for it he and the store manager tried, after 45 minutes told me to check my credit card statement, I asked again they were rude to me, after this Experience I think you may have lost a customer, At this moment I would not tell anyone to shop at this store, If you can't get smart enough people you should close your stores and
take your Chinese junk and keep it in China, hope this will get a reply Galen Aasen 715-931-8128
Your fasten pro rivet gun is a piece of junk. Used it 2 times and its broke!
My dog got locked in the car and the locksmith came out with your piece of shit Bauer Drill and couldn't even drill out the lock on my car . the drill bit was spinning in the chuck locksmith kept tightening chuck and drill bit kept spinning.
It was supposed to have a 9 HR work life on piece of shit battery drill was dead after 15 min along with my dog . 00 for this Piece of Shit and in Salt Lake City Utah your management is as worthless as your piece of shit drill. RIP Challie
I purchased a new heat knife and didn't test it right after getting it. When I did go to use it for the first time, it was DEAD and would not heat up at all. The brand new heat knife was taken back to the store. They refused to replace it because it was greater than 90 days. They were willing to replace it if I bought a service plan. The shinny new broken knife went home with me after the manager of the store refused to replace it. Defective products are apparently okay to sell there.
I wrote customer service at Harbor Freight and told them I planned NEVER to buy another Harbor Freight Product unless they did something on this. They wanted a receipt which I did not have. Guess it's my fault I bought a broken product from Harbor Freight and didn't test it when I got home. I made the…
Unprofessional went to buy a air compressor that was on sale at a new store stood in line 15 minutes got to counter cashier said I ring you up when we get it up here . 20 more minutes later I asked how much longer she said I don’t know only 2 of us working and both are ringing up people.
I said forget it she said ok . Unbelievable that a multi million dollar company would have a holiday sale with 2 people working and a cashier that just said ok like she didn’t care this happen in sayre pa very discussed with attitudes and
service from people at harbor freight no way to run a business harbor freight
I am a long time buyer at your store and today I went to harbor freight in Doylestown PA first time and the Manager tried to make me wear a mask And he made me feel very uncomfortable I do not have to explain to him why I cannot wear a mask And he has no right to tell me to put it on Pleas advise him of the law .I never had a problem in any other store Please let me know you are taking this seriously because I will be back to make sue he compliance
They get a 3 only because it shipped quickly, ordered a tool cabinet, when it showed up it was the wrong color and there was a dent in the side of it! For charging almost $100 for shipping you would think they take better care, when I called customer service the lady kindly issued me a refund of the shipping due to they sent the wrong color and the dent, after a week I still did not receive refund.
Called back and the lady today had absolutely no knowledge of the refund being issued and tried to tell me they couldn’t do it! After 10 minutes of arguing sick and forth and me asking to speak to her supervisor she finally agreed to issue one!
Now I have to wait another week to see if they actually did! Beware for anyone that has an issue that needs corrected! Will not order online anymore,…
I own two (2) Greenwood, two (2) gallon sprayers (ITEM number 95690 63145) purchased from Harbor Freight and both are very good products. I managed to brake the handle on one and on 03-25-21 (Thursday) called Harbor Freight at (888)-866-5797 (at 1500 hours) in an attempt to obtain a replacement.
After being on hold and not advancing on the holding line I disconnected and called (800)-444-3353 to continue my attempt to purchase a replacement handle. I finally got thru to A VERY HELPFUL, COURTESS individual who after I provided him with the Harbor Freight ITEM and PART numbers advised me that one could NOT purchase the handle only but had to purchase the entire sprayer.
99 and he further checked and confirmed that it would be on sale thru the weekend. I thanked him profusely and completed…
Too bad I can’t put 0 stars because that is what I would give it. I’ve had multiple bad experiences and I’ve finally just gave up on trying to like this store. The employee and the manager at the Lakewood Washington location are unprofessional and rude.
One employee actually said over his radio earpiece to other sales associates (right in front of me like I couldn’t hear him) “she doesn’t even have enough to pay” because I left my wallet in the car on accident. Then the manger wanted to tell me and my boyfriend that “we NEEDED to do our shopping earlier because he had to go to the back to grab two workbenches.
We were in line the first time they called for customers to do so. When we went to the counter I put the ticket on the counter along with my other items and told them I wanted 2.…