Harbor Freight

Too bad I can’t put 0 stars because that is what I would give it. I’ve had multiple bad experiences and I’ve finally just gave up on trying to like this store. The employee and the manager at the Lakewood Washington location are unprofessional and rude.

One employee actually said over his radio earpiece to other sales associates (right in front of me like I couldn’t hear him) “she doesn’t even have enough to pay” because I left my wallet in the car on accident. Then the manger wanted to tell me and my boyfriend that “we NEEDED to do our shopping earlier because he had to go to the back to grab two workbenches.

We were in line the first time they called for customers to do so. When we went to the counter I put the ticket on the counter along with my other items and told them I wanted 2.…

Seems that if I can not pull up a coupon on my phone, I don't get the sale price..Clerk acknowledges item is on sale.I know it's on sale.BUT, If I can't prove it via cell phone. S.O.L. I'm afraid that is just not working for me..AND,It can't be just me..

The woman told me I need to pull my mask up , I suggest you inform her of what the governor suggested,which is if you have a medical condition you don't need a mask . I shouldn't have to explain to anyone and I should not have to comply to give you my money .

Next time I'll give my money to someone else who knows the rules . I am sure you will address this matter thanks ...

Bought a 10 x 12 green house. 20 plus hours into the build found out one of the parts was wrong. Called the number on the box an found to be harbor freight customer service. Advised after 30 plus minutes of no idea of what to do they would call us back following day after 12 and talking with a manager.

Next day after 1oclock called the number back no one had a clue as previous call. Still customer service had no idea of what to do. Over an hour later and only option being told to just take it back to the store.

Impossible but they could not understand the 20 hours already to erect it not counting $300 for stone and leveling that took over 10 hours. Final answer was they were sorry but I should have filled out the form on line.

Next day after calling in an finally having results got the…

How many times do I have to fill this complaint out? Sam is very rude to me every time I go in there. She won’t even let me talk to the manager. She tells me he’s busy! I won’t go back there!!!!

My invoice is #3674192. I am not going to go through all my trials with this purchase... just the highlights. I purchased a trailer online early last year. The item was shipped on February 7, 2019. I received it on February 25th. The axle was missing.

I requested the part and was told I'd get it in 8 to 12 weeks. That's the first sign of a problem. that's 7 months later.

However, I never got a certificate of origin for the trailer, therefore, I cannot register it in the state of PA. Requested said certificate on November 5th 2019. Never got it. I am still waiting for it today on March 5 2019.

That is 14 months after I purchased the trailer. with no satisfaction. but I do not have it. Forgive me if I think I have been run around. Is there ANY WAY that Harbor Freight actually believes a…

Not to helpful. I don't think these people in this store seem to care. They seem more equipt. henry heinsman

i am complaining because I have purchased the 5 drawer mechanics tool box 2 weeks ago when you had it on sale but did not have the black in stock.The lady told me I can go ahead and purchase the item and they would call me when it came in but I have not received a call yet and I have even been there twice and they said the truck will be here Thursday,I have still not received a call!

Visited your store in HarlingenTx on 9/16/2019 and had a horrible experience with a cashier named Natasha. She would no let me use the coupons on the monthly booklet that is send out. Ask for a manager which also refused to allow me to use.

I did not understand why. They were extremely rude. I believe they refused due to the fact that I am a Hispanic older handicap woman. This was my second visit to your store and it left a very bad taste in my mouth.

Will never visit store again and will be sure to share with my family and friends on Facebook to beware of your false coupons. Employees at this store sure be given a refresher course on coustomer relations. When I tried to speak with manager on phone she refused to take my call.

Yikes a good way to lose customers.

I called harbor freight in cape Girardeau before I drove 50 miles to find out if the coupons I receive on line are good on in store purchases and was told absolutely they are. When I got to the store then they told me I could not use any coupons for floor Jack's.

The sales person very rudely told me maybe I should read the fine print closer. If this is the way Harbor Freight treats it's customers on a regular basis I don't see how you stay in business. As a regular customer I am appalled at your customer service.

I will have to rethink my loyalty to your establishment and will definitely share my experience with everyone I know both in person and on social media.

This place is a joke . Never again will I purchase anything

ITS TOO BAD COMPANIES LIKE YOURS CANT TAKE COMPLAINTS AND MAKE IT INTO A POSITIVE. I GUESS ,POLITICAL CORRECTNESS HAS TAKEN OVER YOUR COMPANY. ) IN REALITY IT IS ( I DONT LIKE WHAT I HEAR) I HAVE BEEN GOING TO YOUR STORES SINCE 1978? IN SAN PEDRO ,CA.

NEVER HAD TO COMPLAIN UNTIL NOW... WHE N I CALLED THE STORE AT VISTA,CA. TRYING TO FIND OUT IF THEY HAVE AN ITEM . --- WRONG , IT TURNED INTO A RUDE ENCOUNTER OF THEIR CUSTOMER SERVICE.. I WAS HUNG UP THEN CALLED BACK TALK TO MANAGER...

I TOLD HIM WHAT HAPPENED, REOMMENDED TO IMPROVE ON CUSTOMER SERVICE, HE STARTED WITH ,I DONT LIKE HOW YOUR TALKING TO ME.. I DIDNT RAISE MY VOICE, I JUST WAS COMPLAINING ABOUT HIS EMPLOYEES PHONE CUSTOMER SERVICE. HE JUST DIDNT LIKE ME STATING MY OPINION THATS ALL, BUT USED THE POLITICAL CORRECTNESS CAME…

terriblile customer service from the call center after I placed an online order still wasn't shipped 5 days after ordering 2 items

I went in my local store today to buy a coil nailer and a couple of other items. Attempted to pay by check, mind you i have paid by check before and no problem. Your computer system declined my check.

Needless to say, I went straight to home depot and purchased a makita coil nailer and paid by check . No problem!! This was a very embarrassing situation because other customers were in line also. I do not bounce checks!!!

You have lost a customer for life. I will never step foot in your store again.

Calling your 844-416-9141 return number with no answer after 48min hold time is ridiculous. Spoke to a representative after 36min he took some information (product #) asked me if I had a receipt then put me on hold for another 12 min before I hung up.

As I write this complaint I've been on hold for 24min without anyone answering I'm just listening how great power tool warranties are with Harbor Freight. Harbor Freight treats it's customers like family? I have never been put on hold by family for this amount of time.

Either hire more representatives or make process easier by having us do whatever the next step is online.

Temporary storage containers blocking front view of church from the South and will act as a dam if this area floods again like it did in Hurricane Harvey. The Houston store is at 1000 Federal Road Houston, Texas 77015. Our church is North of the Harbor Freight on the street just West of the center.

The containers were placed next to the fence between the church and the back of the store for extra storage after the storm. One long and one short container. I talked to an area manager that was out taking photos one Sunday.

I do not know his name but he talked to the store manager and told me they could remove the long container and replace it with a short one and slide it down the fence so you would not have to be right at the church before you could see it.

He also said in six months they…

Will not be doing business with them again. It's not necessary for them to have my phone number or my name to purchase an item.

No customer service at all the 2 supervisors there at the store both walked away wife I was trying to resolve a problem and refused to do there job and refused to talk to me while I was trying to make a 400 cash purchase they refused to give me a phone number to reach there boss or to file a complaint I guess this is why they still have a job there boss has no clue how they run there store this is totally BS I would lose my job in a minute if I disrespected a customer

These guys are a joke! Will never shop at harbor freight because of their sorry excuse of custom service! It’s been 4 months and still haven’t received my $500 tool box. I hate these guys, never shop there!

I order tools on 7/6/19 and needed the items by 7/17/19 for a project deadline. I expected the items to get here as I ordered them 12 days in advanced. I received confirmation and told I would get email when shipped.

On 7/10/19 I called and spoke to Emanuel who said it was at warehouse and would be shipped 7/10/19 or 7/11/19. I received no emails either days. I called 7/12/19 and spoke to David who said one item was backordered but it was in warehouse.

He said I would get shipment email on 7/12/19 or 7/13/19 the latest. Again I received no email. At this time I was upset because I knew I wasn’t going to get the items I ordered in time. I called 7/14/19 after work and spoke with Delores.

I explained to her my frustration because no one told me about how long this was going to take and…

We went into HF in West Monroe, Louisiana, store 657 to purchase some things. I couldn’t find anyone to help us bc I was asking about a generator and when I did find someone she said she was too busy at the moment to help us,she asked if we could wait bc she was helping someone else.

So, we waited about 15-20 minutes and she never came back to help us. We found her on a different aisle on her phone not helping customers. We were very aggravated by this so we just went to the front to pay for our other items.

There was 1 cashier all alone with a line of about 6 people waiting. She called for help but the same supervisor refused to open another line bc she said she was too busy. We felt bad for the cashier bc she was doing everything she could possibly do to get her line down with no help…

The manager at store number 00759 refused to open a register and rang customers despite a line of over 10 people waiting to check out. The supervisor Liz was doing 2 warranty returns and the line backed up for over 25 minutes.

The manager was requested and a Black female came up named Florence. She refused to open a register and told the lady that requested a manager that another employee would be there in 5 mins. When she was asked why couldnt she open a register, she replied that she was unloading a truck that just came in but if anyone on the floor needed help, she could help them.

The lady further asked her , So the unloading of a truck is more important than customer service? She walked away and said Liz is only backed up because she is doing returns and some will be here to open a…

I entered the store to purchase a connector for my air compressor hose, but was not sure what I needed. I asked Barbara who was walking by for some help and she politely told me that she was unfamiliar with air compressors and would be glad to get me someone who could help me.

A male worker came to help me and I explained to him what I needed and even showed him a picture of the air compressor and the end of the hose. [the hose that I had already purchased from Harbor Freight] He proceeded to tell me that the hose was 3/8 inch and Harbor Freight didn't sell attachments to fit it.

His phone rang, he answered it , walked away and never returned. I purchased the air compressor and the hose from Harbor Freight so could not accept what he had told me. I then called my brother in New York and…

the employees at store 00160 are smoking outside main entrance and throwing their cig butts on sidewalk when a trash container is 10 feet away!! DISGUSTING PRACTICE!!!!

Why do you not offer the American Flag coupon in Minn??

comes over and starts yelling at him, that he was going about it the wrong way. yelling so much To the point I told her not to be yelling,her response was "I always talk like this" needless to say she made the situation worse and unnecessary.

If this is not corrected I will have no other choice but to take my business somewhere else. She has no customer service. And notice she might of been under the influence. Please look into this.

I was dealing with an older woman at the Harbor Freight in Madison, GA. The ladies name was Kendra, and she was the rudest most racist human being I have ever encountered. I asked for help and was simply ignored several times until another associate helped me find what I was looking for.

She became hateful and very demeaning once I returned to check out. This store is great, but this lady shouldn't be working with the public. She's killing the other workers and chasing customers away.

Went last week for a slide hammer was told by a seemly overwhelmed manager lady would be Tuesday go back Tuesday no slide hammer ! looked at the presses like 16 purchase tickets hanging on it . I make my own slide hammer get the axel out .

I go back Thursday to purchase the press grab a purchase ticket go to the register the still seemly still overwhelmed manager tell cashier let me go look? doesn't even comeback tells the cashier on radio they only have a few pieces for that press !

so i ask why the hell you have it on display WITH purchace tickets ? i got i don't know!!! and why pieces did you hock the rest wth? Apperantly the manager their has major traning issues and limited skills on running the store this is the 7th time i got screwed by harbor frieght this year not having anything…

My wife and I stopped by the Lancaster, Ohio store yesterday. They were not busy. We picked up 2 items and walked up to check out. There was one cashier waiting on a customer. She was starring at her terminal.

This particular check out has a counter on the left and right with the cashier in the middle. The customer being served was in the left lane so we got behind him. The cashier never once looked up to acknowledge our presence and continued to stare at her terminal.

After standing there approximately 5 minutes, another customer walked up to the right lane and asked the cashier a question and she immediately opened up a HF catalog and began leafing thru it. Understand the original customer was still in front of us and hadn't been satisfied.

I don't know if he was purchasing something…

Phone customer service is non- existing. Or you are disconnected. Your star rating should be 0 - 3. You would be a 0 at this point.

Approached me and said it was about time someone told her something that's when I realized it wasn't just me I normally send my workers to go buy tools throw out the week at your location I will not be sending them anymore to your location anymore cashiers name is Dawn customer number 8880163554539 did not get co-worker name in my opinion this not good for business

Approximately 2 to 2 1/2 months ago I purchased an aluminum 2 1/2 ton floor jack from Harbor Freight in Knoxville, Tennessee on Broadway. I used the jack two times and two days ago I was going to jack up my car and it wouldn't lift the vehicle.

I took jack back to store today and since I couldn't find my receipt I asked the lady to look up my phone number. After entering my phone number she said there was no record of purchase. When I purchased the jack I provided my phone number to sales clerk.

She told me there was nothing she could do. 00 for after taxes that I can't use because it is junk. I have purchased several items from Harbor Freight however after this experience I will not be back and I'll tell all my friends about the products…

I am not complaining I am inquiring about a order I placed on line5/21 19 order no.5033778 I recived conformation , a few days later ,but as today I have not seen any part of order. Thank you deb Delbert Henderson

I visited the Hickory, NC store where I purchased several items. I had at the time a free coupon for one of this item. A very bright Led light. the item numbers for this item is as follows. 60566, 63601, 63878, 63991, 67227, 69567.

The store had none on either trip. I was told that they only received one small box. Here to for you have always had the advertised free items. Has something changed in your policy?

The Easllake store offers a free flash light but it is never in stock. Not good business practice

Ordered a 5000 lb winch for my husbands birthday using his account and shortly after received an email that I needed to verify our shipping address and name. I proceeded to call in and wait on hold for 15 mins to do so and was rudely told that they could tell me nothing and had to speak to my husband.

I was the one who placed the order and considering it is for his birthday my husband knows nothing of it. Very irritated with the poor customer service

Placed an order online, it never showed up, I had printed my secure checkout at purchase, I tried many times to call the 800 number just to be on hold for over an hour each time, there are no other numbers listed anywhere on the site, so I called the BBB and filed a complaint, then just by chance I searched "Harbor freight complaint" and turned up a number for the corporate office and this site also, along with other complaint sites dedicated to harbor freight, apparently the company has a few issues more than I thought, will not be ordering from them again, still have not received my order after some time now, but

if I call the original number that's never answered, I can get my money back??? Crap

From the sale catalogue previous to the one I received today. I ordered two 3 ft x 5 ft. AMERICAN FLAGS WITH EMBROIDERED STARS. 49 each with the coupon. I received them and was not going to complain about them being printed until I saw them offered in this catalogue with the embossed stars.

I buy at least one flag every year from the Greenville store and the printed flags are a good bit cheaper. I think you should send me the correct flags and postage to return the flags i received. Thank you!!!

From the sale catalogue previous to the one I received today. I ordered two 3 ft x 5 ft. AMERICAN FLAGS WITH EMBROIDERED STARS. 49 each with the coupon. I received them and was not going to complain about them being printed until I saw them offered in this catalogue with the embossed stars.

I buy at least one flag every year from the Greenville store and the printed flags are a good bit cheaper. I think you should send me the correct flags and postage to return the flags i received. Thank you!!!

Harbor freight wont take me off mailing list

I simply would like to find a replacement security camera (or a compatible replacement) for the Bunker Hill #62368 system. Approximately one year ago I spent over $500 on two kits and have been completely satisfied with the arrangement of four cameras on one monitor, however, I am now needing a replacement camera due to damage caused by squirrels, Very carefully installed and

with three cameras continuing to function well, I am utterly discouraged at the difficulty finding parts to make the system complete again. I am elderly and disabled with no interest at all in technology functions beyond a simple surveillance system with desk monitor.

Please advise of a reputable source for the camera, which was an abruptly discontinued item with no customer service/parts availability provided.

Done my home work and decided to purchase a 12 ton shop press that you advertise on sale in ur flyer, that fit my needs. you advertised on line and in the stop on the floor. so i wasted my time and gas just to see that you do not have one in stock.

refuse to sale me the one on the floor. i feel this is wrong false advertisement. not happy. this sorta practice can, lose a sale, and a customer

Liars and thieves! Ship accessories when the main item is on backorder! RIDICULOUS! Complain, then hit my card for the backordered item.

Still no notice that it's shipped!

Smart ass customer service girl, Anna, who smarts off about "how would I know your order #", when the message on hold states they're looking up your order based on your phone #. When I call her out on it, she puts me on hold (I've already been on hold 15 minutes for her rude self!) she sends me to Lorena Geein who doesn't bother to pick up the phone or call back! SURPRISE!

Worse that anything is the message playing "WE OUR CUSTOMERS LIKE FAMILY & TRY NOT TO LET YOU DOWN!" I laugh...I want a divorce from this pathetic family! You've let me down at every turn! You've STOLEN hundreds of dollars and so far I have NOTHING!…

My wife and I was shopping in a Harbor Freight store in Mattoon Illinois. When we entered the store there was a table with discounted items. There were flip on lights that glue to the wall and look like a wall switch.

99 my wife and I picked up 4 and put them into our cart and continued shopping. 99 for the lights. I brought it to the attention to the clerk. She said she couldn't do anything about it. I told her they were on the table. 99.

My wife saw the manager take the sign off and put the marked up sign on. This was 10:25 in the morning. I asked to speak to the manager the clerk said he went to lunch and cannot do anything without his ok.

This kind of treatment is unacceptable. I shop there often but not anymore. The manager needs to be available to settle things like this, by phone…

00 of your products. I was in the store for about 15 minutes got everything i needed. Went to check out with a personal check had all my info on check including drivers license number date of expiration including my birthday.

I waited almost 20 minutes after i had wrote the check out the guy at the counter called someone to verify my check was OK after he told me he couldn't verify my account. Its not the first time that i had bought supply in the store in Houma Louisiana .

I told him in a nice way to give me back my drivers license and my check left everything in the cart i tried to purchased and walked out and said i will never shop at Harbor Freight again. No!

i didn't talk to the manager at the Houma store yet, but as soon as i finish writing about my compliant i will call.

Been a loyal customer for 15 years or more. Have been on hold for almost 20 minutes to ask a question about my 2 inch gas trash/ water pump. Now the phone just simply disconnected on it's own. Sorry but that is way too long to wait to have a person from your company answer the line. So now i have a pump that does not work and have been unable to get it resolve.

Steve M

Called to check on a order and got the rudess person i ever talk to, this was 4//1/19 around 7.30 to 8.00 oc east coast time, and after saying thank you and have a nice day the bitch hung up on me, very pissed!!!!!

Ernesto 263830 - This is not me! I have had this (or so they said) corrected a number of times. Some one is using my email illegally and your letting them?? Fix it or I will have my Co's attorney do so.

Your co is adding and abiding a criminal STOP it. I will seek monetary compensation for all the time I have logged on this. 908 788 0102 please leave a voicemail on our Co line as to your action.

Chris (Christopher)at 2418 Commercial way Springhill,Fla was borderline rude,first I am a black American I took offense to him thinking I was trying to get over but he helped the elderly white man in front of me with savings,did something in the computer told him he saved him $30 instead of $15. My name is Katie Bryant in your computer under the number 352-600-8395,to email me the number is 352-942-5292 hope to hear from someone in authority soon,what I have to say can't be summed up in 100 words.

I recently purchased your item 61729 3-speed portable blower along with the heating attachment (which took over 2-weeks to receive)! However please be advised that the blower unit would not run as the motor bracket was putting pressure on the squriel type fan! This is not a complaint as I remedied the problem by installing 3-1/8" flat washers on the motor brackets that allowed the fan to operate!

This is just a advisory not a complaint!!!

Thank You Art Long @ along642@hotmail.com!!!!