Been a loyal customer for 15 years or more. Have been on hold for almost 20 minutes to ask a question about my 2 inch gas trash/ water pump. Now the phone just simply disconnected on it's own. Sorry but that is way too long to wait to have a person from your company answer the line. So now i have a pump that does not work and have been unable to get it resolve.
Steve M
Called to check on a order and got the rudess person i ever talk to, this was 4//1/19 around 7.30 to 8.00 oc east coast time, and after saying thank you and have a nice day the bitch hung up on me, very pissed!!!!!
Ernesto 263830 - This is not me! I have had this (or so they said) corrected a number of times. Some one is using my email illegally and your letting them?? Fix it or I will have my Co's attorney do so.
Your co is adding and abiding a criminal STOP it. I will seek monetary compensation for all the time I have logged on this. 908 788 0102 please leave a voicemail on our Co line as to your action.
Chris (Christopher)at 2418 Commercial way Springhill,Fla was borderline rude,first I am a black American I took offense to him thinking I was trying to get over but he helped the elderly white man in front of me with savings,did something in the computer told him he saved him $30 instead of $15. My name is Katie Bryant in your computer under the number 352-600-8395,to email me the number is 352-942-5292 hope to hear from someone in authority soon,what I have to say can't be summed up in 100 words.
I recently purchased your item 61729 3-speed portable blower along with the heating attachment (which took over 2-weeks to receive)! However please be advised that the blower unit would not run as the motor bracket was putting pressure on the squriel type fan! This is not a complaint as I remedied the problem by installing 3-1/8" flat washers on the motor brackets that allowed the fan to operate!
This is just a advisory not a complaint!!!
Thank You Art Long @ along642@hotmail.com!!!!
just left this store in Dothan on 431 the worst experience ever a lady in front of us her card was declined so the female behind her had some rude stuff to say than the cashier tasha is her name joined the conversation about this lady even questioning the womans mental stability I would say put a sign in front for a mental check before entering the business since we have to be mentally competent to shop there the worst customer service ever my 11 year old was going off about this the woman they were talking about had a hospital bracelet on even smh wont be returning until theres real customer service AGAIN
I bought a new compressor today. they brought it to the truck and said we could lay it on the side because they weren't sold with oil in the compressor. I went back in and asked if there was oil in the making box and they said no and that I would have to buy some and put it in.
when I go t home and unpacked the box there was oil everywhere. I finished unpacking and used a rag to dry it off. I want to know if I should return it or go ahead and fill it with oil and use it.
The store is an hour away and very inconvenient to return. The employees were great but I am unhappy and apprehensive about the motor and the compressor.
8 volt cordless screwdriver) as a gift (door prize).
Finally opened item yesterday, after a lapse of more than 90 days; charged battery and screwdriver would not operate after several trials. Since I do not have receipt nor do I know how purchased, HF store in Exton, PA (where I have purchased for many years) will not exchange for a new item.
Since being a long time customer of HF, I certainly think I should be entitled to a replacement inexpensive screwdriver. My name should be on file with HF as to my many past purchases
I purchased an infrared thermometer 3 days ago at the harbor freight in Tifton Ga. I attempted to use a coupon to purchase it at the coupon price.. It was scanned but I realized when I got home I was charged full price $26.
+ instead of $19 +. I attributed this to simple error and was willing to accept.
However, when I opened it this am to use it, the device would not power up after attempting to use three different new batteries. I really desperately needed this tool so I attempted to return it. I live in Lenox Ga which is approximately 15 miles from your Tifton store.
Upon arrival, a very friendly employee stated I could exchange the item at the cash register and it would be appropriate to get a new one off the shelf. I believe employee was at a lower managerial level. I also wanted…
Tried to buy a 20 ton press... did not have one for over 5 months... called every week. happened to be in store.. and seen one in the back!!! bought it. however even though I have been holding a coupon all this time it expired... I had to pay full price. Trying to buy a wood lathe... same thing for the last 2 months!!! love Harbor Freight but constantly being told we cant order anything... if you want it you have to pay for shipping or we cant control what corporate ships out or even when they ship... well I am frustrated now.
If your advertising a product... or have a sale on a product... how about you actually have or stock the product???
If there is something can be done please write vs@samsrental.com Thanks Scott
PS your website has a few errors where links actually takes you to…
This company offers great toolboxes at a very reasonable price. I have purchased many from them, both upper and lower cabinets.
They also sell an end locker which hangs from the lower cabinet. Again, fairly well made and roomy.
The problem is the lock assembly. Its cheap and can break. The owner manual shows the assembly in the illustrated parts list and states to call HF to get parts. Good luck.
On their latest end lockers, they offer NO locks. So if you lose a key or break the lock, you are on your own. Customer Service say there are no parts available and may not be any until 6 months from now.
I have repeatedly communicated via email to HQ, and to the local store manager. Following up with them, they ignore emails and calls.
This company does $2 billion in annual revenue. It seems…
I bought a 10 inch sliding compound saw with laser guide system. I was working with the saw and the Miter Lock broke. I called the 800# in the manual and they said they do not have that part. com.
I went on both sites and they do not have a part at all. I then went and sent a complaint and they said they would get back with me in two days. I have not heard anything. This afternoon I call 888-866-5797 and the lady said they do not carry that part.
I then asked to speak to the Supervisor and he got on the phone and said we do not have the part. Asked him what am I suppose to do with the saw. He said it is your saw do what you want to do with it.
He was not what I call a…
I went to harbor freight in somerset Kentucky I live in corbin Kentucky about a hour away we got two swivel head lamps free with any purchase now you may say they were free but you did have to make a purchase to get them I got home and the stupied things won't even come apart to put the batteries in the one that supposed to come apart to put batteries in is molded on and
won't come off I think they may have known this because they we're up front in a box but they didn't say anything when I ask if they had anymore they just said they we're in the box and pointed I go over there all the time i've got a building of tools from harbor freight ladders saws grinders this very dis hearting is this gonna be my kind of experience now that a shame 606-523-9404 home number
I went to the Harbor Freight store today in Dover Delaware to purchase something I needed like I have done several times before and I took out my gift card that I get every year at Christmas and the girl at the register says you cant use the gift card because of the fires in California, I looked at her like she was crazy we are all the way to the other side, So
when I do get to finish using this gift card I' m pretty sure I wont go back to HARBOR FREIGHT !!!!!! And I didn't purchase what I went in there for, I went to ACE HARDWARE and bought what I needed.
Just stopped at the North Ft Meyers, FL Store on HWY 41 at 5:30 pm! Went to the Check our line. They had 2 Lines open, no Customers!
First Cashier completely ignored me so I walked over to other Line where 3 Employees were engaged in a chatting session! Female Cashier said it would be a few minutes, so I just laid down the $300 in Merchandize and went down the Street to Northern Tools!
I see why your a Company has such a low Rating! Evidently it’s deserved! Tell you the a Truth, I’m not sure why I waste my Time complaining!
I have received harbor freight catalogs every month for several years . But the last two months i have not received a Harbor Freight tool catalog . I have been and still are a Track Club Member . I have purchased many , many items large and small from Harbor Freight over the years and still do .
I believe that if my business to Harbor Freight is not justified to receive a tool catalog any more and to start receiving a coupon book then i guess maybe i should take my business else where . Thank You and please help with the catalog problem .
I love your stores but like to pick out what i need before i go to your stores in different places and states ..
000 at your tool store in Michigan. Love the tools love the servce. Over the last 6 months your prices and your product line have went crazy. Your medium quality tools were more than fair priced now your new line products are at the prices of the real guys.
You put sears out of bussiness and now you think you own the world but the world is a very large place.!!!
Called 3 times to return a sprayer on the 844-416-9141 line. On hold for 30 minutes first call and then 10 on second-third call waited for 15 min and then they disconnected (I had excellent cell phone coverage). she said EPA bla bla bla.
Spent $15 in gas and hour of life needs to be compensated but won't. Now I understand why many of my friends don't like shopping there. Bad taste and will spend my money elsewhere next time.
I had bought Electric Chicago 4-1/2" Angle Grinder last 3 months ago. it used at home only. There has something wrong inside of motor that bad shake when runs grinding. then I drove far as more than one hour to habor frighter store and told sale woman about happened to Grind tool.
she said it is too late to return tool back as one week late. unable to do willing return tool back and refund.
also do have a reciept with me. what shame to Store who won't accept late as one week. Other store like Walmart, Lowes, other stores do accept return as little late of date.
Purchased your large sand blast cabinet light didnt work contacted mtpleasant mi store where i purchased it to get replacement told me they would only exchange entire unit I spent almost a whole day assembling this unit and they refuse to exchange just the bulb
The clerk told me that if I wanted to return the item I had to call 844-416-9141. When I opened the box, I saw that the item did not meet my needs. When I called the 800 number, I was told that the item was not returnable and that I could only get a store credit.
I don't want a store credit. I want a refund. Had I known at the time of purchase that the item was not returnable I would not have purchased it. The first I learned about the item not being returnable was when I called the 800 number.
I understand that you may be complying with the law, but you have both a moral and legal obligation to tell me that the item is not returnable at the time of purchase. When you refund my money, this issue will be closed.
Otherwise, I have no choice but to pursue the matter in whatever way I can.
Sioux City Iowa Harbor freight store: I called complaint in about Manager 7/22/18 she would not help and informed me several times the store did not carry wheels. (That is what I was getting) My son hearing this returned to the store and got the wheel and said something to the clerk I just wanted to pass this information for such poor service from a manager. I think another clerk was going to try to help but the manager was visiting with 2 clerks and I guess didn't want to be bothered by customers.
in Rockingham NC. He said,I,ll do it this time. That's not how you talk to people. Something needs to be done.. 704-640-1548 I made the return a couple weeks ago. I will be speaking to the person whom Talked to me, like that,
I have bought a lot of tools.from harbor freight in auburn maine,,bought an 1/2 earthquate impact gun,used it maybe five times,850 pounds I think,,well wont work when u switch,to forward and revirse,,very un happy,going to take it to the dump..sure did not get my moneys worth,,maybe six months,, why me,,just had to tell someone,,tom webster
to start with i travaled 60 miles to go to youre ridgecrest ca. store where i purchased a 10 in. the manager of that store did not have time for my questions about why i had to bye another warranty or anything else i needed i have drove a total of 240 miles to return the saw so
how i see it i should have just bought a dewalt and not had any of these problems but i do like youre tools ive bought 5 differant pneumatic tools from you and had no problem with service or items im here to tell you im a loyal costumer have been one for a while i fill some kind of compensation is in order for gas time and
everything that goes with it. ps 4 saws where got with same model #, 3 differant styals of saw where got, dont know if that means anything but there it is my complant in short .
99 EACH,THEN SOME RUDE ASS WANNA BE JERK OF ASST. MGR. SORRY ASS PEOPLE IN THAT STORE AND WOULD NEVER GO BACK TO THEY GET SOMEONE IN THERE WHO HAS COMMON SENSE,& SOMEKIND OF PROFESSINAL BACK GROUND WITH BRAINS.
My name is Samuel Cuellar, I'm a customer who was treated horribly at one of store's located at 4601 west Cermak Road Cicero, Illinois 60804, Store # 00820 on March 31, 2018, at approximately 2:15 pm. I was at this store to purchase a service cart that I have seen on the Harbor Freight website.
When I entered the store I was unable to receive any assistance in locating this item. I finally located the service cart of my desire and proceeded to the cashier where I presented a 25 percent off item discount coupon.
The cashier scanned the coupon and said it's not registering. I told the cashier to please manually input the coupon numbers and the cashier complied. Then the cashier said again it's not registering and just stared at me like there's nothing that could be done.
When I told the…
Went to Harbor Freight in Parkville Md , and went to use a gift card the was a Christmas gift , they tell me it expired , NO where on the card does it say that it expired , iam pissed card number 6276000000048098883 i dont know how old it might be ,but the only thing on the back of the card says purchases will be deducted from your balance until it reaches zero . I accepted the answer at the store as they dont make policies BUT this is wrong !
Hi,on February 16,2018 my husband and I stopped in our local harbor freight store ,we've been customers since the stores opening today they had 1 cashier and she was getting backed up she had asked a young man Eric ,would you open up for me for a bit, he told hr no,she looked at him and said. no?
All he was doing was standing behind a register playing on a cell phone well when my turn came I told her she should call her manager and I'd speak to him about the young man ,her line was now at least 11 customers deep ,after me and I had just gotten to the register ,she stated He was the manager!!!
I was shocked ,I felt like calling out. Cashier backup needed but didn't. 99 coupon good for up to 8 of the product I only had 2 and didn't get discount. com
the sales associate was a smart aleck. I was looking for a predator engine with a 5/8 inch shaft. We went with a 3/4inch shaft, used a 20% of coupon. It took a dollar off another item we bought no big deal, I asked why it took the dollar off the cheapest item Daniel the sales clerk got smart and said he didn't have to take anything off if he didn't want to.
I was working at store #790, gautier,ms. And upon working i noticed that i was being discussed about by one employee, to other workers and she Tes, would make comments to a peticular employee. Everything is on camera, i expressed to the employee that Tes is not suppose to discuss employee , job performance with other new hire employee, espescally in the presence of the employee in which the topic was about, many employees noticed i was singled out and
humiliated , they refused to give me assignments, that pertain to the learning of the job. The employees that was aware of the bullying, and intemidation, discrimination,was Ray- store opener from another store, Ray -790 employee, Mike 790 store employee , Clay he would often tell me dont respond back just do what they asked.
Clay was very…
We purchased a Chicago 12 inch sliding compound miter saw and the guard broke on the saw. It is very unsafe to operate without the guard. I wanted to order the part and Harbor Freight Layton, Utah could not give us any info.
I went online and could not find a location to order the guard. 00 and the only thing wrong with the saw is the blade guard is gone. please just tell me where or please order it and ship it to me and I will pay for it.
I have been a Harbor Freight customer since you opened. I am 74 and my wife is 72 years of age. We, as well as our children and grandchildren ,are faithful customers.
However, I don't know how much longer this can happen. Your stores are not handicapped or senior citizen "friendly". There no benches {which you sell} available to sit and catch your breath. There are no electric carts or even a wheel chair to use, which can actually increase your sales because these allow your medically challenged customers to browse longer and,most likely, spend more $$.
When these matters were addressed with your store managers, several replys were " This is a tool store and we don't expect these kind of customers" " We are in compliance. All we have to provide is a handicap parking and an access curb".…
this is my third message I have NOT received the string trimmer order Order #9262173 that your service says was delivered Your Shipment Confirmation | Order #9262173
Hello Joseph Strain,
Thank you for shopping at Harbor Freight Tools.
The shipping status of your order is below.
We try to ship all items in one package. However, in order to provide you faster service, you may receive more than one package. This will not affect your shipping charges in any way. If your order contains multiple shipments, you'll receive separate notifications when each has been processed.
You can view your order status and history at any time by visiting My Account.
Billing Address: Joseph Strain 15300 W. Colonial #100 Winter Garden, FL 34787 Joseph Strain Shipping Address: Home 1721 Birchwood Circle #2…
You send out sales papers with coupons that have 20-25% discount. This print says "on any one item". That is false advertisement because its NOT on ANY item!!! You fine print does not justify this false advertisement and I am NOT a happy customer!!
The cashier was RUDE and ask if I needed someone to READ the fine print to me. This was uncalled for!!!! Your Clovis New Mexico store has hired a rude cashier. What ticked me off the most was your FALSE ADVERTISEMENT, "ON ANY ONE ITEM".
Thanks for losing a sale!!
Bought generator, lasted two weeks began to knock, took back no problem. Exchanged for another bought a warranty with second generator same thing not even a month and it began to knock, manager first said he would not take back because it had gas in it, my son brought it out dumped it over and
about a half a cup came out. The manager comes out and says he's going to call cops on him for doing what he told him to do. I am disabled, my son helps me, this man was making a scene.
We live in an RV full time we need the generator, he is out of the one we have because a hurricane is rumbling off the cost here in Texas. We were going to buy a bit bigger one since they did not have one like ours.
I told my son just get the money back because manager was so rude to us.
It's hard to believe that a big corporation like Harbor Freight doesn't see that a product like the new solar panels kit 100 watts is selling for $150 and then old solar panels which will now be discontinued and will not be sold we're selling for approximately the same price and if you had a coupon you can pick them up for $130 which were the 45 watt solar panel kits which are now being sold the 45 watt solar power kits for $100 that doesn't make no sense at all to sell a product which will be and
will become totally discontinued $100 what kind of a discount is this for $50 more and more than the twice the amount of power I can invest in a 100 watt solar panels for the same price if they going to give the public a discount a 50% off will be logical your new ones the 100 watt solar panels…
I need a replacement gas cap for a Gas power tool purchased about 5 years ago. When I called your customer service line to get a replacement gas cap. They said the product is no longer available, not to mention the waste of time waiting on hold. I have lost over an hour of my time, just trying to find a gas cap that you no longer support. How can I ever buy another product from Harbor freight knowing that you don't support these purchases with parts? This is ridiculous. It's a standard gas cap, that I feel sure, is used on multiple different equipment sold at Harbor freight.
To make it worse, I even purchased your extended warranty on that product. Your company says they want us to feel like family and they want to provide great customer service. If it weren't so sad, I would laugh at the…
I live in Ridgeland, MS and the Harbor Freight Tools company should be ashamed of itself. Why do they let those big truck block a majority of the parking lot? Others business is suffering. Taco Bell and Krispy Kreme are losing customers too!
My town is not ghetto. We want those shipping trucks out of here, that place is not a truck stop! I will report this to the news and the Mayor of my great city.
I purchased a set of Solar String Lights. They were placed in my garage, still packaged, until I could get around to installing them. I had purchased other Solar String Lights previously, that I was installing slowly when I decided where I was going to place them. So I installed the lights previously purchased from the Valrico, Florida store. Then I opened the last box, (which it turns out had been purchased approximately 95 days previously. When opened the sealed box I discovered a part that holds the Solar Light device was missing.
I returned this purchase back to the Valrico, Florida with my receipt for exchange. I was informed by the Manager that the 90 day warranty had expired., and it was not their fault that I had not opened the box before that. I explained to her that all of that…
No new parts available for auger 67414 or 60622. Actually it seems that Harbor Freight is not supplying parts for hardly anything that they sell. This explains why I won't be buying any more tools from Harbor Freight. Reputable firms supply spare parts and stand behind their products.
If you aren't going to supply parts then please supply access to the manufacturer of the item so that they might be sourced from them. These augers are not a $10 throwaway type of tool, so most folks expect to be able to get parts for them especially when they are not that old.