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Hardee's

114 complaints

Address

CKE Restaurants Holdings, Inc. 6700 Tower Circle, Suite 1000. Franklin, TN 37067., Franklin, TN, 37067

Customers report consistent problems with rude staff behavior and being asked to leave without cause. Operational issues include unavailable menu items and early closure of breakfast service before stated times. Multiple complaints indicate recurring negative experiences at specific locations.

Common Issues

50% (2)
rudetold to leavebad customer service
25% (1)
cutting off grillnever have country hambreakfast
25% (1)
everything was wrongworst experience

Complaints

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Angela Walker

Aug 1, 2025
0

I was eating breakfast with my boyfriend when out of nowhere we were told we had to leave. We had not been disruptive or rude in any way shape or form. I am confused as to why we were told that we had to leave.

This isn't the first time that the employees at this restaurant have been rude to us it actually happens quite often.

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David Godsey

Jul 28, 2025
0

The absolute worst experience i have ever had. Everything was wrong. Worst experience I have had.

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Annie Clark

Sep 18, 2024
0

The Hardee's in maxton north carolina has bad customer service every time I go in for breakfast they never have country ham or they are cutting off the grill before breakfast is over you suppose serve breakfast to noon so why cut off the grill not the first time nor the second time thank you for your corporation and support

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Nikki

Jul 28, 2024
0

Order wrong 1st time 2nd time soggy burger 3rd time nasty tasting fries disgusting burger coleslaw horrible

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Sylvia gibson

Jan 20, 2024
0

I went to Hardee’s and ordered a 12 piece chicken dinner and it came with 3 sides got home and the sides were half full not even enough for 2 people let alone 6 people. $39.00 later and not enough for the 4 people I had planned to feed.

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David Clark

Nov 14, 2023
0

Employee decided she had had enough at 1200 pm and locked the doors so no more customers could enter. There were 6 customers still in the restaurant Two marked Exits with no way out Every time I go by in there I am amazed of the stupidity that I see coming from the employees

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Don Thompson

Oct 31, 2023
0

Stopped by store 1503683 in Hampton, VA on Mercury Blvd. Took our order home to eat. My wife's double cheeseburger was cold and hard. My Super Star was the messiest burger I've eaten in my life. Each bite caused the burger to slide out of the bun part ways.

We eat there now and then but I assure you, we wont go back, ever.

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C Freeman

Sep 13, 2023
0

I do not like the weed smoke blowing in my car as I pick up food at the drive thru window. 2 of the three people were in Hardee’s uniforms. 2 male 1 female. I called the store asked to speak to a manager the following day.

I was told by the person who answered I will talk to them.

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Daniel Steinke

Sep 13, 2023
0

I had a drive up experience like NEVER before. I was treated with the most disrespect possible by an employee. I was told to leave or the police will be called. and then she told me to "fuck off". I entered the store to speak with management, and then was threatened to have the police called on me WITHOUT SAYING A WORD.

He talked to the worker, and never asked for my side of the story. I will never EVER visit a Loves or a Hardees again.

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John Rhett Jones

Sep 8, 2023
0

Hardee's in Brundidge, Alabama might as well close. The past 8 times I tried to order they said they didn't have the things on the menu. This evening at 8:30 they were closed. I've had to drive to Troy, Alabama to get food. I've had enough.

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Michael Riley

Sep 3, 2023
0

I went through the drive tru 1other car was in front of me I ordered a burger and fries when I got my order the food was cold and the employees were in just talking standing around but the cold food with no receipt was what got me.

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Robert Willis

Aug 30, 2023
0

As I love Hardee's food, I am very disappointed in my recent purchase on 08/30/2023 at the location listed in the subject area. I understand the price, but I do not understand why I ordered a large FF with my combo and received a wedge shaped container that only holds the equivalent of a small to medium FF as measured against other Fast Food locations.

As FF go, the other FF locations have Hardee's beat hands down. My meal should be balanced based on the price, yours is not. 41on a meal that was not worth the price and that will make an impact on how often I will use Hardee's in the future.

This is not a bad food complaint but you have McDonald's, Waffle House, BK and a Wawa Gas Station within a 1/4 mile of Hardee's. I traveled from an area that had far more locations for for food then…

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Mike Wilson

Aug 28, 2023
0

On Sunday 8-27-23 I pulled up to the drive thru order board at 4:55 am I knew they didn’t open untill 5am the lady came over the speaker and said they didn’t open till 5am and I said I would wait, now remember it was just 4 mins till they opened then the lady said because I was sitting there it made a buzzing noise on her end and

it was irritating her so I said no problem and I left I had to wait untill 6 am to get my breakfast I was not happy because I had to unload a trailer with no food to eat I ate at McDonalds! I eat at Hardee’s several times a week but not anymore

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Teresa Allison

Aug 25, 2023
0

Every employee in there should be fired so unprofessional the way they were all acting the restaurant was full of people inside and drive thru this one girl walking around screaming to all the othe employees I’m hongry over and over go to the Waffle House and get me some food that’s what she was saying they were all laughing and acting a fool while we waited for over 25 mins y’all really need to do something about this location before the customers leave this one for good too and

it closes like the other one in gaffney and the food sucks there now too

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Kenneth Watkins

Aug 22, 2023
0

I work for Hardee's in lake city Florida off of Baya Drive I hope this helps because I can get a lawyer and go further I don't know if she a real manager but she sleeping with the manager that over Hardee's and it hostile to work there on a daily basis she harrasing employees and doing things that not what corporate tells us how to do things with in the restaurant every employees work there has a problem with her so

many people have quite because of her I done heard her lie on employees and cause all kinds of problems and he doesn't do anything about her and customer no it as well she needs to be investigate that she a real Manger

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Michelle Myers

Aug 22, 2023
0

I anticipated going here at the Whitehall, wv location since it’s the best breakfast around in the area on 8/18 I arrived around 630am which was already past open time . But I wasn’t able to order or get served inside cause they weren’t open yet.

This happened two days prior on Wednesday same thing came to get food and they didn’t have food to sell yet. And said we aren’t open yet and it would be twenty minutes for anything . Not happy and spreading the word .

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Miss Coleman

Aug 15, 2023
0

I would give 0 stars if I could. Hardees does not serve all customers. They do not consider people who work late hours. We should not have to work all night then set an alarm clock to get up early if we decide to order breakfast at Hardee's.

So therefore Hardee's have lost many customers and their money.

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Rebecca stoots

Aug 14, 2023
0

I went to Hardee's and order Stake biscuit dressed she handed me a regular steak biscuit I took it back she insulted me by saying what cost more already knew that like I didn't have the money I paid you for another $5 to get lettuce tomato and mayonnaise she handed me back through the window lettuce and tomato in the little cups that you give gravy in I do not think that was right I've been trying for the last 2 weeks you get a hold of someone to deal with this I cannot get a hold of nobody so

if you could please give me a call back at 276-832-4232 thank you

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Audrey Brown

Aug 10, 2023
0

I regret to inform you that you have a con artist working in your restaurant at 4607 S Alston Ave. in Durham, NC. On August 10, 2023 at approximately 1:10pm I pulled up at the drive thru and ordered a medium coke and a jumbo chili dog.

The woman working Drive thru did not tell me how much my order was, that was red flag #1, but I proceeded to pull up at the window anyway thinking she would give me total at the pickup window. I handed her my credit card, I didn’t have cash on me.

She took my card and handed me my coke. She asked if I ordered chicken tenders and was about to hand over a bag of food. I informed her I did not order chicken tenders, I ordered a coke and jumbo chili dog.

She placed the bag of food down which I assume was the chicken tenders, and then yelled to the cook or…

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Gregory Hawkins

Aug 9, 2023
0

I've been eating breakfast at Hardee's ever since you opened in the '70s now you do away with any breakfast that has meat in it except for sausage you do away with the steak biscuit and the pork chop biscuit are you guys that cheap and can't get enough profit that you have to do away with a good selling product everybody I know eats them that's just me I can't not believe that a restaurant like Hardee's will get rid of their main Staples people want meat with their breakfast not everybody likes sausage

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Vickie Benefield

Aug 6, 2023
0

I came into Hardee's 2 weeks ago at about 10:50 am to order a biscuit. There was no one in the parking lot, and no one in the drive thru. I first thought it was closed. I placed an order and was told. "We don't have any biscuits." I left.

I came back today, 08/06/2023 @ 10:35. After several cars in front of me at the drivethru also left. I was told..."We ran out of biscuits."

I said, "How can a restaurant that sells biscuits, always be out of biscuits ? She replied, "Well I'm not the biscuits maker."

I replied, "I don't care who the biscuit maker is...if you don't sell them how do you stay in business? That's your job."

I said: "Nevermind!", and left.

You are losing money either due to laziness, or someone else is eating a lot of free meals.

I've lived here in this town for 30+ years…

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Dylan Laughlin

Aug 5, 2023
0

Why the hell did yall get rid of the charbroiled chicken sandwich that was the only reason I I've went to hardees and the frys

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Michael Torode

Aug 5, 2023
0

Workers were very rude.

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Cathy Wilkerson

Aug 3, 2023
0

On 7-28-23 at 8:30 pm,I was in the drive through 20 minutes and there was only 1 car in front of me. I witnessed the most vile,nasty, screaming, cussing, fight with every word a profain word between a shift manager who is a pregnant woman and her younger brother.

I almost called the police as I thought they were going to become violent with each other. The window was fully opened and I was stunned to see and hear such behavior between two employees in a business. I have witnessed this same pregnant shift manager go on a rant on a employee with people in the dining room.

Had I not already paid for my food I would have just left. This Hardee’s is absolutely the worst Hardee’s in Blount County and has been since this unprofessional,nasty mouth and nasty looking in appearance shift Manager…

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Pamela Wade

Jul 31, 2023
0

Saturday July 29th my husband went into the Hardee’s in Dinwiddie Va to get breakfast. He ordered 2 biscuits & gravy’s and 6 sausage & egg biscuits inside the restaurant. We drove home 13 minutes away and when we were giving out the food to our family we were missing 2 of the biscuits.

I had to go back up to the restaurant. Wasting my time and gas because someone didn’t do their job correctly. Gas in my area is $3.44 a gallon and I couldn’t afford to be wasting it. So I was not happy.

When I told the manager that we were missing 2 biscuits she didn’t apologize or say anything. Put 2 biscuits in the bag and said here’s your biscuits. In a not so polite way. I didn’t appreciate how I was treated when they made the mistake.

This isn’t the first time we have gotten food then drove home only…

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Ms. Coleman

Jul 29, 2023
0

Good morning, You have a lead manager employee by the name Camilla, who is not representing herself as a Hardee’s leader or role model. She is constantly yelling, disrespecting and belittling her co-workers which are high schoolers and angry outbursts towards them with no regard to customers.

These are bright young minds who is learning first hand on responsibility and the real world. This is not how their first experience should be, rather guidance. Adults working for Hardee’s are held at a higher standard when communicating and teaching young adults, not threatening them, shortening their hours with no explanation.

This appears to show signs of “abusing power”. She has no human compassion for her fellow co- workers and not representing your mission statement. No young adult or anyone…

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Scot Russell

Jul 20, 2023
0

I walked in to the Anna Illinois Hardee's at 11:55 AM. Nobody was in the dining room or drive thru. No customers besides me. I waited at the counter for 10 minutes and Nobody waited on me. I could hear people talking, but Nobody was at the counter.

Another customer came in, but evidently they didn't want our business. So we both walked out, and I will not return. Lunchtime with Nobody waiting customers? Very Very dissatisfied!

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DONNA LIVINGSTON

Jul 18, 2023
0

I HAVE BEEN GOIN TO STORE #1501627 FOR 20+ YEARS & I ORDER REGULARLY A FRESH STEAK DROPED FRESH CAUSE IM A PICKY EATER. I ONLY ORDER IT WHEN THERE NOT TO BIZZY. THE NEW MANAGER WHOS BEEN THERE A WHOLE 2 MONTHS TOLD THEM NOT TO DROP MY STEAK FREASH CAUSE ITS SHOWING FAVORITISM. THATS BULL.

ITS CALLED PLEASING THE CUSTOMER. THE EMPLOYEES DONT LIKE HER THEY ALL HAVE CONFLICT WITH HER. HER NAME IS TRACY. PEOPLE DONT HAVE TO BE SO MEAN TO GET A JOB DONE & KEEP EMPLOYEES IN LINE. VERY DISPLEASED WITH THE SERVICE I RECEVE NOW. THANK U

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Bassem Ebeidy

Jul 11, 2023
0

Complaint in egypt i ordered through phone and my details was saved on the system after i paid through a sms link sent by customer service. I received a phone call from branch saying i am out of zone. I filed a complaint why you took my money if i am out of zone.

They replied your money will be refunded in 14 days through bank. I told them its your mistake to take the order and make me pay i refuse to wait 14 days to receive my money back i told them i am only 2km away from your zone you should send the order to save your face from this corporate mistake, they refused.

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Basel El Sabbagh

Jul 10, 2023
0

i am a customer of hardees ever since i was 6 years old and now im 45 which means 39 years i was in kuwait then i came back to my home country egypt and hounestly i stopped buying from hardees and will never buy again food from it because they decreased the quantity and i ordered thick burger and when i went home it was thinner than the normal size which means that standard has decreased and

this is very bad for ur reputation and im a journalist and will put a photo of the sandwich in the american society magazine in egypt

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Daniel Sexton

Jul 3, 2023
0

For years I enjoyed Hardee's. That was until I ate at the Andalusia, Alabama Hardee's. Last week was just the latest experience,7 am and dining area was not yet open. I go to drive thru place order,2 for5 sausage egg biscuit.

Drive away, when I start to eat I only have 1 sausage egg biscuit and it is cold. Poorest service I have ever experienced at a restaurant. It has been that way for years at this store.

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Russ Paget

Jun 26, 2023
0

Rude Team Member and Manager. I went to Hardee's # 1501489 in Live Oak, Florida drive up service at 7:04am on 06/25/2023. 35. 35 to Cameron H, she handed me 10 $1 and a $5. I asked her if she ran out of 5 dollar bills?

Her response was, that's all there was in her drawer and slammed the drive up window shut on me. I waited for the Manager to notice that I was still there and come to the window. When she did I asked if she was allowed to put change out in the drawers?

Her response was " We just opened, and that's all you are going to get". I'm a 64 year old man that uses a money clip, excessive small bills, $1 & $5 don't really work. She asked if there was anything else I wanted and then she slammed the drive up window on me.

Our town is small but Hardee's is not the only game going. On…

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Grant Hensley

Jun 24, 2023
0

Hardees 1504875 @ 307 smokey park highway asheville_nc is horrible service . Can't get orders correct and employees are rude when confronted about it . Wasn't just me , there were 3 other customers with wrong orders also . This store needs some help .....

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Maurice Scott

Jun 13, 2023
0

Placed an order for chicken fingers as was told to pull up, after 20 minutes I went in to see the issues and the cashier forgot to give me the food, he never gave me a receipt and when the manager tried to give me a refund he was not able to give me one because the cashier over charged me. I left short 1.30 in my account This was terrible service on all parts the manager wasn't concerned about the issue at all IMO.

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Mrs. Lawrence

Jun 12, 2023
0

I am writing as a concerned parent regarding the experience my son had as an employee at your restaurant located at 10262 Dunbarton Boulevard in Barnwell, South Carolina. My son's first day at this establishment was filled with employees making fun of the pants he had purchased to go along with his uniform.

He bought the pants he wore based on the interview he had with the hiring manager. This harassment caused my son to feel belittled and disrespected by his fellow crew members. He was made fun of the entire time he was there during his shift on June 10, 2023.

When I called the restaurant, I was informed by one of your hiring managers (Janese) that this incident did not occur. This manager was not accountable and did not offer any assistance to resolve this matter. She did not offer to…

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Ashley

Jun 10, 2023
0

Me and my husband stopped into the Hardee’s in Milton on Hwy 90, we got the 2 steak biscuits for $5, the little cashier that took our order was doing the very best she could, she seemed new, and she was looking for another customers order and she went and asked about the order and the manager “Amanda” was as rude as a mule to her, instead of taking the young cashier to the back to say something to her, she yells at this cashier in front of the whole lobby, in front of the customers and

other workers, as a previous manager myself and even previous worker for for the Hwy 90 store, that is something you DO NOT do, this little girl was doing her very best and tried so hard not to cry!! When my husband told her “you are better than me for taking that disrespect” she looked at my husband and…

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Misty Wells

Jun 6, 2023
0

My husband and I went to the Hardee's in Cookeville TN in the truck stop at the 288 exit and James took our order and when it was ready I ask for plenty of Ketchup and the Mexican girl gave me a total of 5 packets and I ask for more and she looked at me and won't give me no more.

So my husband went back up and ask for strawberry jelly and some more ketchup and he smarted off and said we have her like twenty packets but they gave him 7 more and I used all of them but two. He need to be fired or a customer service class.

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Kirk Todd

Jun 3, 2023
0

Last week the price of 3 eggs with a piece of cheese and a steak on the side was $3.97. This week it’s $7.29. Could you please explain such an increase?

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HEATHER HAND

May 31, 2023
0

GOOD MORNING,

THIS EMAIL IS IN REFRENCE TO YOUR STORE IN SUFFOLK VA AT THE ADDRESS LISTED BELOW.

1508 HOLLAND RD SUFFOLK, VA 23434

THIS IS MY THIRD DAY IN A ROW GOING TO GET A BISCUIT FOR BREAKFAST, ALL THREE MORNINGS, YOU CAN BARELY PICK IT UP BECAUSE IT FALLS APART NOT TO MENTION ITS SO CRUMBLY AND HARD YOU CAN USE IT AS A HOCKEY PUCK. THE PEOPLE WORKING AT THIS STORE SEEM TO NOT CARE. BUT WHEN YOU ARE PAYING THE AMOUNT I AM FOR BISCUITS I WOULD PREFER THEM NOT TO FALL APART OR TASTE LIKE DAY OLD BISCUITS. JUST WANTED TO BRING THIS UP TO SOMEONES ATTENTION AND MAYBE SOMETHING WOULD GET DONE ABOUT IT BECAUSE THE STORE LOCATION DOESN’T SEEM TO CARE.

THANK YOU.

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Dennis Seip

May 27, 2023
0

Just got home with Hardee's order (#8429164832832) placed at Hardee's # 150024 in Mtyrtle Beach, SC. Oder was a complete mess and items missing. I called the store (843) 449-5014 and was hung up on! 42. not the first time having problem with this Hardee's.

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Brian woods

May 25, 2023
0

I was pulling up to Hardees the address is 10 Clemmonsville road Winston Salem Nc 27107 I was going there to get me something to eat and while I was pulling up the staff was outside smoking weed in front of the store and to make it bad when I ordered my food it took them a while 20 mins to get me my food I asked what was taking so long the girl that was at the cash register had a attitude she was very rude

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John Robinson

May 25, 2023
0

I would like for you to justify why this hardees always has three individuals at the drive thru and only one individual at the front when people are lined up out the door. In my opinion the general manager has no clue how to optimize her help.

This is not a single event. It happens every morning and lunch time.

Also in my opinion she should be replaced. The general manager Pryor to her did not have this problem.

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Osama Yousaf

May 23, 2023
0

Recently I placed an order which was marked 'Accepted' 15 minutes later they call and tell me that the branch providing your area services is closed, which is In the Emporium Mall, while the customer care representative was very casual in telling me that your order is thus cancelled. It was for the first time I have had such am experience from any restaurant around the world. This is extremely shameless, non professional behaviour.

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Tim and Llaija Jarmon

May 22, 2023
0

My wife and I went through the Hardee's drive thru at 340 Walnut Street Murphysboro IL 62966. On the night we went and attempt to get food my wife ordered a burger we were informed by Sheila Gaston that she "can not make this item" my wife proceeded to ask for a alternate burger again answered with "I can not make this item I do not have the meat for the burgers" My wife then

asked what can you do? And she responded "I can tell you to have a good night" she refused to serve us locked the drive thru window and called the police. We filled a police report against both employees they were visibly high on drugs and very unprofessional.

We intend to sue for the incident attached will be a police report to the incident. com or by my cell 618-521-4545 thank you

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Robert W Ward

May 22, 2023
0

The hardees in Strasburg OhioThe floors look like they've been mopped and months. Walk in there's nobody in there. All employees were outside stood there. Probably for 10 minutes waiting on somebody to take our ordered facility was nasty.

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Michael King

May 22, 2023
0

I asked questions about the menu and the person inside got very rude and I could hear them talking through the speaker. And cursed me out when I asked if they were talking to me. I went in and asked for the manager and was told to get out.

After that, an argument ensued and the person called me a racist slur! This was the Michigan City Indiana store. The person, while I didn't get their name but he was tall, black and gay! I'm so upset and disappointed with this particular store.

They never have certain menu items, the service is poor every visit and now I'm being verbally attacked by employees! I have to pursue this at this point. Surely there is video and hopefully audio. I intend to contact my attorney and ask what if anything can be done!

At the very least, this person should not be…

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Leslie Scott Leach

May 20, 2023
0

Went through the drive thru and ordered to burgers and a large order of fries. There was not a soul in the drive thru or restaurant, but it took them about 10 minutes to complete the order number 384194 in Owensboro Kentucky.

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Paul Johnson

May 16, 2023
0

This company needs to follow behind Kmart and close its doors. We went to the hardees on 45th St S in fargo and before we could order the drive thru worker said we are out of chicken, beef anything else we can get you.

Nope that's what we went there for so we left. So we drove over to the main Ave location since we've had better luck there. Nope. We got to the drive thru and she said we are out of bacon and lids.

So they tried to fit ice cream cup lids on top, didn't work to well. Give the nice lady credit she tried. So we got home with our food, poured our drinks into cups and there was Nats at the bottom of the cup.

Seems that the supply chain is to blame, or that worthless president of our. Hardees should close the door and move on. We had a similar problem months ago with their…

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Angelynn Carlton

May 13, 2023
0

Yes, I was in Metropolis Hardee’s this morning and I asked for a two for five a sausage egg and cheese biscuit and a biscuit and gravy and she said she couldn’t do it because of the cheese if I could modify anything and they always do it for me and I thought I’d pay extra for the cheese even if she still wouldn’t do it and that’s the Hardees in Metropolis, Illinois

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Peg voll

May 10, 2023
0

Twice i went to Hardees in lake Panasoffkee for an ice cream. Twice i got a half a cup. Asked about it and clerks looked at me and walked Away. Ill not frequent your establishment in the near future

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