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Hardee's

114 complaints

Address

CKE Restaurants Holdings, Inc. 6700 Tower Circle, Suite 1000. Franklin, TN 37067., Franklin, TN, 37067

Customers report consistent problems with rude staff behavior and being asked to leave without cause. Operational issues include unavailable menu items and early closure of breakfast service before stated times. Multiple complaints indicate recurring negative experiences at specific locations.

Common Issues

50% (2)
rudetold to leavebad customer service
25% (1)
cutting off grillnever have country hambreakfast
25% (1)
everything was wrongworst experience

Complaints

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Margaret

May 4, 2023
0

The woman was extremely rude. 00 specials and one kids meal and I asked to have each order bagged separately. 80 more for the kids chocolate milk. I simply said wow I’ve never paid that before. She then snapped back with well that what it cost.

I then gave her my debit card and she literally grabbed it out of my hand . I then asked again if the bank riders could be bagged separately. She said yes the kids meal is separate. Then she bagged our food and handed it to me.

I said they were suppose to be bagged separately and she stared at me for a few seconds obviously pissed off then reached over and literally shoved four small bags at me and slammed the window shut. I was sitting there separating the food and the manager came to the window.

I told her what was going on and she remembered…

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Racheal krause

May 2, 2023
0

8015 S Meridian St, Indianapolis, IN 46217 Just went to this location to get breakfast. I got a sprite with my meal, I poured my sprite half way out and there was a bunch of black particle at the buttom.

I came back to let them know this is what I found I my drink, went back to the drive thru, the woman gave me a vert diry look right ad she seen me driving towards her. And I explanatory to her nicely, and showed my my drink, she looked at it and said " and said would you like another drink" rudely, and I said yes and

she asked me what, I said same drink, she and another employee poured another drink for me, I had to trow the food and drinks out because I wasn't even comfortable eating it. It's so crazy how people don't love their job and they take it out on customers.

I actually have…

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Stacy L Albright

May 1, 2023
0

5/1/23 at lunch I ordered a 3 piece chicken strip combo with a diet coke. The drink I received was incorrect - I ordered a diet coke and received what tastes like dr. pepper. The fries do not taste fresh and the strips are not strips they are more like glorified nuggets that measure about 3 inches long each.

I definitely do not feel like I got my money's worth.

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LISA CLAYTON

Apr 26, 2023
0

hello, Sat. morning, 4/22 I bought breakfast at Highway 360 West #1503850 Midlothian VA 23112 location (804-745-4433) . I ordered the gravy biscuit combo. After I arrived home, I discovered that I was given the wrong order, because what I received was some kind of gross looking egg platter.

Even the worker couldn't identify what it was. I could not return it that day nor the following day because of my work hours. Therefore I kept it refrigerated until I was able to return it on Monday. The male staff person at the front counter was very nice and polite.

However, when he went to the back to request the sausage gravy biscuit. There was nothing but attitude from Arlinda (the worker's name that I ask for and was given. As I am standing there along with other customers, she is mouthing off (…

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Renee alfrim

Apr 25, 2023
0

Food quality is different every day . Depending on manager of the day. Gravy sometimes has chunks of sausage (ugh). Sometimes watery Potatoes sometimes burnt crispy , sometimes barely cooked Been going there since 2007. Has changed since manager changed last fall

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Jason

Apr 24, 2023
0

Armypost road/sw 9th Des Moines Iowa 50315. Send someone here please. Final bad experience. 915pm. Sunday. 6 cars behind me and 4 in front. No movement for 20 mins. Kid comes on drive-thru finally and all you here is laughing.

They sounded drunk or high. Drove by window on way out without ordering and 4 kids standing in the window area laughing screwing around. That's 10 cars in line for 20 mins without any contact. WHY. PLEASE do something about the kids being hired in this place in this area.

Its awful and the food even is always wrong. I've given all the opportunity and I just refuse to go here anymore.

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Joseph Novotney

Apr 18, 2023
0

Well I drove over 30 miles to get some sausage biscuits and potato rounds inside was not open. It was about 9:30 sat morning. Was in the drive thru was told 10/15 minutes wait ok no prob well I ordered 2 sausage biscuits and potato rounds got to window to pay about 30mins later,then was told to park.

after my 45 minutes of total waiting I go inside. I see no food being made. I asked how long does it take to get my order. The young black women says we are doing, what we can. Witch was nothing.

I said if it's going to be longer I just want my money back. Then she yells at me. I said how long for my food. She says no I'm giving your money back. Then I wait another 15 minutes for my money..

I was so happy when I heard hardie's was opening in Columbus Ohio. I lived in Nashville Tennessee for…

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AndreaHaskett

Apr 17, 2023
0

Hardee’s on London Blvd ,Portsmouth,VA I have been there the last 2 Sunday at 11:15 and 11:30 for the extended breakfast and they are on lunch they never have breakfasts ready if breakfast is until 12 then it should be 12 not 11,11:15, not 11:30 I am very disappointed I go to Hardee’s every morning

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minnie mciver

Apr 17, 2023
0

Assistant manager theda henry came from behind counter wanted to fight me.

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Andrea Haskett

Apr 16, 2023
0

I have been to this Hardee’s 3 times and every weekend it’s suppose to be extended breakfast but they stop when they run out it could be 11am 11:30 people be expect to be able to get breakfast.Today I went at 11:30 and they said they were doing lunch I drove to another Hardee’s and they said they same thing so I wasted gas going to 2 Hardee’s before 12 and still got no breakfast I am so not satisfied

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Beth G West

Apr 15, 2023
0

Order was wrong . I repeated my order twice . There were no cars in front of me. When the lady took my money she was laughing like she knew it was going to be wrong. When she gave me my order she was still laughing.

I got to work and my food was wrong. I called and asked to speak to speak to the manager. The lady that answered said that she was the manager. I explained what happened. She said that the girl was new.

I shared about the laughing like she knew the order was wrong . The manage shared that that she was laughing about a conversation they were having. I suggestion that she might need some more training. The manger told me to bring the food and the receipt back when I get off work and they would give me my money back.

I asked for corporate's phone number and she said they don't…

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Trent Anderson

Apr 14, 2023
0

Waited over 20 minutes for food in drive thru. Store # 1504875 has consistently went downhill. The customer service is poor and the food is usually cold when you finally get it.

I have gotten to the point that I don't want to eat here again.

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Deann

Apr 12, 2023
0

I bought a breakfast Frisco sandwich & it had 3 paper thin pieces of ham with no Egg . Never again will your place of business get my $ again . 19 , you better look at your parking look being so empty compared to other places .

Chick fila will get my $ from now on . Keep it up & watch you guys close the doors . C 102 Hwy. 28 Bypass 4/12/2023

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Dennis Kirk Jr

Apr 11, 2023
0

No sausage I. The gravy is getting real old after 30 years . This store with no smiles gets away with Taking our dollars for bad service and sub par food quality . Buck up Hardee's put on a face and serve the public not take our money .

I will after decades never go to this Hardee's in Washington Illinois ever again until I hear nothing but good things from that store.

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Bill Garrett

Apr 11, 2023
0

This was my third time going to the Hardees in Bunn, NC. I ordered a two piece chicken combo. I got a three piece combo which I paid more for and the chicken looked like it was refried from the day before or fried in old grease. It was uneatable and I threw it in the garbage. I don't know who is managing this Hardees but they are doing a disservice to your brand name. I won't be going back to this location even though they are within walking distance from where I live.

Bill Garrett

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Carol

Apr 10, 2023
0

Ordered 2 double cheeseburgers today so well overdone couldn’t eat it. Brought back and was told they would cook another and sorry. After such a disappointment didn’t want a replacement. They did not care or even offer a refund.

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Patricia Lawson

Apr 9, 2023
0

Gordonsville va. Bought 10 tenders 4 biscuits .chicken is cold and no biscuit. Not my only time having issue's with this place.clean house and start over with new staff or close yhe doors.Employees don't care and very rude.

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Melissa Ellis

Apr 8, 2023
0

We stopped this morning at the Hardee’s in south Williamson kentucky and ordered 2 sausage and egg and 1 bacon egg and cheese, got to the window there was 4 people standing there they took our m9ney then the manager said what did you order? My husband tried to tell her but she slammed the window back and said they want a omelette when she opened the window again I said no we want 2 sausage and

egg and 1 bacon and egg she started screaming at us saying we didn’t say that and she was extremely rude and hateful which made my husband mad and he told her to get the manager and she said she was the manager my husband said she didn’t have a right to scream at us like that she then said well bye bye and slammed the window a few seconds she opened it and

threw our money back at us my husband…

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Curtis

Apr 8, 2023
0

Taylor boulevard Louisville, Kentucky.

This manager is very rude. I was at the microphone trying to make my order. She told me not to pause when trying to order because that made her think I was done and she got nasty every single time I added to my order. Now when I finally got to the window I forgot I needed to add a hash brown and I'll try doing so and she said I could not even though there was nobody at this Hardee's and I told her she was not a very good manager and she told me I can get my food somewhere else. This lady does not need to be in customer service.

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Barbara Davis

Apr 8, 2023
0

We went to the store in Sheldon, Iowa for a meal after our meeting. We walked in the store at 8:25 PM, and were greeted by a dark haired heavy set girl. She didn't take the time to say hello, and the first thing she said to us was that we needed to be out of there by 9:00 PM because she had to clean the dining area.

We asked her if it was too much for her, and we would be glad to go elsewhere, and she said no, but just be out by 9:00PM. She made some kind of comment that the manager only scheduled two people.

but if that was all there were scheduled, then the manager should have been there to help. I have never been treated that way, and you can bet that we won't darken the door again; and also spread it around to our friends who want something to eat in the evening.

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Angel Wardell

Apr 6, 2023
0

I'm not one to complain at all but when there's only one car in drive thru and no one inside and you're told to "hold on," while waiting to place your order. " I ordered 4 chicken clubs. " I again said 4 chicken clubs.

The cashier was NOT friendly at all. I just got my food after another 7 minute wait. This is craziness. This is Duffield Hardees.

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Kelley Fleming

Apr 2, 2023
0

The Hardee’s in Springfield Tennessee is in dire need of new management. We come thru every Sunday on the way to church and the service is most always lacking. The drive thru wait is always 15 to 20 minutes. They are always short staffed so management needs to anticipate and schedule accordingly.

If the problem is no one wants to work there then there is a corporate problem. I will have to move my business to Wendy’s down the road who always has prompt service on Sunday mornings. They do not seem to have the same issues as Hardee’s.

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Jacqueline lorick

Apr 1, 2023
0

I love, I mean really love, your western bacon cheeseburger. When I was pregnant with my son, I ordered one every single night on my way to work. My son is now 34 yrs old, and I still love your burger.

Many times during Covid your supply of onion rings were nil and void on the burgers due to shipment delay. I was never offered a discount, and I never asked for one.

However today I bought my delicious burger and asked for 2 extra pks of barbecue sauce, and was told they would have to charge me. Where’s the customer appreciation. You really can’t afford to oblige a customer with a pack or two of extra sauce? Thank you.

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Cindy

Apr 1, 2023
0

I waited 40 minutes in line for breakfast here at the Hardees in Grand Forks ND on Gateway Drive. 20 minutes to order and 20 -23 minutes before I finally reached the window. arm hanging out the window as he's smoking.

The reason I know it was the manager because an employee yelled out the window as I was paying and said she needed him to put his something in for her and he said ok. I had no option but to wait seeing as the next town is at least 80 miles away. Couldn't believe it.

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Melany Peters

Apr 1, 2023
0

4/1 I went through your drive thru in Bellevue fl.. I ordered a mushroom and Swiss my husband order a regular star burger neither with onion or tomatoe..

first of all we sat in your drive-thru for approximately 25 minutes waiting When we received our food the gentleman gave us a free fry.. Upon. Opening or burgers.. I noticed my Hesse wasn't melted.. my husband realized he had onions.. he's allergic.. so he stopped..

I took them off as I was doing so his burger was extremely cold.. the bun was frozen.. my sons mushroom was completely nasty, like they through it in the wrapper.. I took them back into the store the gentlemen offered to replace them and you refused..

also the fries we received were also cold.. then my son found a fly in his soda.. after that NONE OF US COULD EAT.. IT WAS…

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Hope van fossan

Mar 31, 2023
0

My food I did get all of it I missing roast beef sandwich and other food items

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Shelley Lawson

Mar 31, 2023
0

I took my granddaughter to hardees before school and the lady at the window was very disrespectful and rude and she made my granddaughter cry she was very unprofessional and she slammed the window and rolled her eyes when my granddaughter asked for a bag. I am very disappointed in her bahavior and I hope she is delt with appropriately

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Libby Oliver

Mar 30, 2023
0

We were served cold fries and hot ham and cheese sandwiches which were wet and soggy on the bottom. The food was terrible. Sorry to complain but we live on Social Security and cut afford to pay for food we can't eat.

Maybe we went in at the wrong time of day. Thank you

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James

Mar 29, 2023
0

Stood in line for about 10 mins and all I got were stares from the employee that was there. Gordonsville, Va. 22942

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Cynthia Ritter

Mar 29, 2023
0

I went to Hardee's 1504336 on Hwy 411 in Maryville, Tn. yesterday (3/28/2023) during my lunch. From the time I placed my order (at drive thru with no one in front of me) till the time I received my order was 12 minutes.

Although people were standing around, no one ever came to the window to let me know what was taking my order so long, when I was handed my food, Melissa K. could have said sorry for your wait but didn't.

The food was horrible (BBQ Chicken sandwich, fries and drink) and the service was worse. I will think long and hard about wasting my money there again. A number of people I work with also knew about the service and wasn't surprised when I complained about my experience. Order ID: 12242969962704.

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Cheryl

Mar 24, 2023
0

Got rotten hamburger on Thursday around 6 pm and took one bit and seen it was bad I was sick all night and I know several in the last 3 months that have got the same thing they need closed workers are very rude

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Michele DuShane

Mar 23, 2023
0

I ordered through door dash at Hardee's 1500598 Airport thruway columbus ga. I odered the Frisco combo. I happen to love you Frisco sandwiches. Instead I got some sandwich with one piece of ham and a little egg. The time was 10:07:21.

I paid alot to have it delivered but I can't even eat whatever this us. Poor service.

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Alesia

Mar 22, 2023
0

Yes it is March 18 I was at a Hardee store in fuquay-varina n c last week and I got attacked by 4 of the employees 4 woman in the morning time they don't always get order correct they are hateful to me I go there a lot to get ham and cheese sandwiches I don't feel I should have been attacked by the employee there at the window one girl said you go down there I'm coming to say something to you I pulled off I am not going to take eracement to me I'm going to call bbb about this if you don't get back to me it is not acceptable to customers

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Tessa Anderson

Mar 21, 2023
0

Ordered the regular roast beef sandwich and there was hardly any meat then went back and ordered a regular hot ham and cheese sandwich and there was double the meat on the sandwich and ordered the third regular roast beef sandwich and again hardly any meat on it very disappointed for what I paid for the sandwich

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Mary D.

Mar 21, 2023
0

I submitted form on sunday & have not heard back from anyone. My complaint is regarding the sherrills ford, NC store. I am a very frequent customer. It is in close proximity to my home/work. Each and every day it's the same problem.

I get ice cold food. How is this possible when I am there at opening at 6am? My biscuit is cold, like it's been sitting there for hours. The hash rounds same story, ice cold. I order the same thing everyday.

Well a couple of weeks ago they gave me a cold biscuit dripping in grease when I opened it - it had bacon on it. I do not eat bacon therefore would never order it. There are days when they forget something only to go back & inconvenience me. This is normal.

I took a picture of the hashrounds they gave me. It had 4 in it for a small. I went back & they…

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Ben Norwood

Mar 19, 2023
0

The milkshake machine is NEVER working. Starting to be like McDonald’s. There’s never works either. Take it off the menus if it’s never working.

Location OXFORD NC 27565

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Julie Elliott

Mar 19, 2023
0

I ordered a double bacon cheeseburger and when I got it, it was not a double but everything else was correct. I go up to the counter and tell them and I get back a kids meal double bacon cheeseburger.

The “manager” goes “whaha” and gets rude with us. They did a cross contamination as well. For the person to be a manager, they were not dressed professionally and was very rude.

Also, not to mention the fact they said the first burger was not the right size but the second one was. The window showed a very large burger. If I am going to pay for something I want what I paid for.

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Heather Patton

Mar 19, 2023
0

If I could give no stars I would. It’s not all the Hardee’s that’s terrible customer service it’s the one in lone oak Kentucky. Every single time I go there we get ignored and when they do say anything they are always rude and unhelpful.

The food is awful always. You can really tell either they hate their jobs or they just do not care about other people.

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Edith Benton

Mar 18, 2023
0

Visited Hardee's at 7:30 p.m. today and couldn't get chicken because they said they had none, so is this the time they stop selling chicken?

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Shirley Crutcher

Mar 15, 2023
0

The food was good and the cashier was very polite and friendly but what got me is I was in line and the car in front of me had a dog and the worker put her hand out of the window touching the dog face as I pulled up she was putting my food in a bag I ask the cashier to tell the lady she should have washed her hands she said she didn't touch the dog but

would tell the lady what I said. Glad my food was wrapped when she touched it. In Huntsville on Pratt Ave and Andrew Jackson Way

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Dwayne Crump

Mar 15, 2023
0

Belmont NC store 611 n main St purchased mushroom swiss. Uneatable. Meat flatten out like smash burger bread real real tough. Terrible food service there multiple times. so discouraging.

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Bill Johns

Mar 15, 2023
0

The food quality is getting worse, the employees are rude. If you go there for lunch or dinner the food is cold or they put it in the microwave which makes it taste horrible. McDonald's is taking all the breakfast business.

Your breakfast manager is very rude. There's only like two employees that is polite and will thank you and uses manners when they come to the window to serve you. There is one manager that definitely doesn't care and she works the morning shift.

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Dale Ellis

Mar 13, 2023
0

I purchased the worst chicken tenders I have ever seen. I live 15 minutes from the Hardee’s I purchased from. Hwy 301 Wesleyan Blvd. in front of the Lowes store… my husband has Parkinson’s and dementia, he only eats chicken and fish.

This was to be his dinner today, however that wasn’t editable… I was totally disappointed. I purchase chicken tenders several times a week for him, I understand that they can’t always be fresh cooked, I have had them fresh cooked and I have had them where they had been cooked for awhile which is acceptable.

They’re seemed to have no real substance of meat , when dropped on the table they sounded like rocks being dropped… please don’t let your employees destroy your business by giving Hardee’s a bad name… must be poor management at this store….

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Ronald Dove

Mar 13, 2023
0

I have gone to our local Hardee’s six time in the last two weeks and have tried to get a Philly Cheesesteak Buriito. Not once did they ever have them. You send out coupons for them and then never have them.

The same thing happened today with the PCS burger. Why advertise when you don’t have it. Very disappointed.

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Molly Hester

Mar 13, 2023
0

Went last night at the Collins,Ms location, not too busy. I ordered a five piece tender combo, a monster combo with large curly fry, a grilled chicken sandwich combo large curly and a mushroom and swiss med fry.

They got the drinks right, opened bag all regular fries, and opened the chicken strip box and had 4 strips and one little nugget. We paid 50.36 for a mess up. I went inside the place to let them know they messed up.

The young girl was a little rude but redid the strips but didn't fix the fry issue. No hair nets or hats on non of the employees, so both had hair swinging about.

Talking about how I was upset about missing one tender, I also informed her it wasn't just about the one tender it was also about getting the fries wrong as well.

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Glen Franklin Woods

Mar 13, 2023
0

I stopped in Hardee's in Gallatin TN on East main to grab a hamburger with my Little Chihuahua dog in my arms before I can even get my order the girl said who is it are you with that dog I said I was getting a hamburger I'm holding my dog she said do you have a therapy dog paper I said yes I do at home she said well you got to get that nasty dog out of here I tell you my dog was cleaner than three nasty girls y'all have working at the Hardee's they were very rude unprofessional I will never step foot and

Hardy anywhere again I walked across the street to Arby's ordered a roast beef sandwich the people very nice to me never said anything about my little dog in my arms this is pisses me off I never want anything to do with Hardee's again

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Steven Lee Pipes

Mar 10, 2023
0

Went to order outside. No one answered call box. Parked and went inside. Manager came out of office. No body else inside. One employee was outside smoking cigarettes in a car. Two other employees was in a car racing around the parking lot.

One was driving and the other was sitting on the door holding on to the roof. I asked who the manager was and if this is how she runs the business and if I can have names and number to corporate office and she said no and to get out of Hardee's.

The name on the receipt was the manager. JESSICA L. Date was 3/10/2023 6:03 pm

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Rebbeca

Mar 10, 2023
0

Brenda the GM on peterscreek rd Roanoke va is a crappy GM. She is very rude to her employees the way she talks to them and customers is very unprofessional. She has no reason to be a GM period. She makes her employees cry and even tells people she is a bully now bc she was bullied in school.

Maybe that’s why she can only work a Hardee’s and not something more professional bc nothing v about her is professional. You don’t treat employees or customers the way I seen her treat them.

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Rebecca Steif

Mar 9, 2023
0

Frisco was cold when I opened the package. It was not cut in half like I asked for, their attitude was so unprofessional. It was like the cashier just didn't care. The store is right off the highway 24 in Pleasantview, Tennessee.

I also was not given my receipt. m.

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Shirley Bates

Mar 9, 2023
0

com Phone (812)647-4396 Order number 16744980516931236 1501 N Boeke Rd Evansville Indiana 47711 I did an online order Through the Hardee’s app for delivery it said DoorDash was delivering my order. Before they got to the restaurant someone from Uber eats picked up my order and never delivered it.

I called the store the guy who answered had no clue what to do and didn’t help me at all. I want my money back.

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