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Harris Teeter

1.0
100 complaints

Address

701 Crestdale Road, Matthews, NC, 28105

Customer complaints reveal serious issues with employee behavior, particularly rudeness and unprofessionalism from staff and managers. Additional recurring problems include coupon/pricing disputes, poor product quality and stock availability, inadequate staffing leading to long waits, and concerning allegations of racial discrimination and profiling at checkout.

Common Issues

42% (23)
rudeunprofessionaldisrespectful
18% (10)
couponpricingovercharged
16% (9)
out of stockrottenbad quality
14% (8)
long waitunderstaffedno manager
10% (6)
racial profilingdiscriminationtargeted

Complaints

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patricia anseaume

Jan 1, 2019
0

Awful service. The little girl told me that she wanted to make sure that it was me. I have moved to another town and I remarried five years ago. O. Box, but I gave her my card number, name and where I lived.

I do not have an email address, and I do not remember the old one. I finally hung up on her. She was terrible to me. I love your new Harris Teeter store that has recently opened in my old home town, and my new husband and I don't mind driving the 40 miles each way to be able to shop there.

I do not understand why anyone would not want our business. Very sad.

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Laurel Waters

Dec 31, 2018
0

I was shopping at Harris Teeter 5060 Ferrell Pkwy. Virginia Beach Va I was just completing my shopping when I stop an employ and asked where the hot chocolate was, he (Eric) stated that they don't make it any more due to the stuff that happen in Mexico, that's where it all comes from even Walmart is not selling it.

Then he (Eric) reached over and put his finger deeply into my breast. I yelled out HEY as he went around my cart and down an isle stating that it's right here. I got the hot chocolate and went to the checkout I was very shaken up due to this so I asked the man in front of me to watch my cart and I went outside to smoke. I was so upset.

Then while checking out the new girl did something wrong and asked the girl next to her to call someone. On the second call, Eric came fix the…

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Donna Judd

Dec 29, 2018
0

I am a regular customer in Raleigh, NC at your store location in the Stonehenge Shopping Center on Creedmoor Road. In the month of December I have been in this store on December 19, 20, 22, 27 and 28. It has been extremely annoying during these recent visits that a large number of products are out of stock ,numerous produce bins are empty, there was very little Christmas candy available two weeks before Christmas.

I was told by an employee that they had been trying to get Christmas candy from other stores for two weeks. One of your personal shoppers told me they aren't buying enough stock. I've been told trucks are delayed. It was terrible on the 27th and 28th.

Today I had to go to another store to get items I wanted. I don't know how your personal shoppers can even shop for your customers…

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Doris Grays

Dec 16, 2018
0

My husband purchased some crab legs on Friday Dec. 14,2018, at 7:24pm he was not asked for his phone number he was asked for his VIC card. He did not have his VIC card because he never shops, so the cashier used the store card.

The crabs smelled like ammonia as soon as I open the bag. I called the store and stayed on hold for 22 minutes. T. The next day because they had my car smelling bad. That store could not refund me double because they could not locate the purchase.

So I was advised to drive all the way back to Friendly Ave and Guilford College Rd because they could pull the video. The manager on duty at 3:40pm said with the video I still could not get double for spoil crab legs because the cashier use the store VIC card because my husband did not have his card. T. label.

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Steve Walker

Nov 21, 2018
0

I went to Harris Teeter this morning just before 7 am to buy specialty sausages that are made at the store. They didn't have any. We asked the man working the meat counter. He said none had been made but he could make some. He said give him a couple of hours. I went back three hours later to purchase my 30 links of sausage. This was for a large family breakfast tomorrow, which is thanksgiving morning.

Guess what? No sausages. He said he didn't have a chance to make them yet. He said it would take about another 45 minutes. I told him don't bother.

You are only as good as your word... right? So Harris Teeter is not good at their word. I will go to a competitor and buy sausage for my family get together.

If you can't keep the promise, don't make it. I drove 20 miles each way to Harris…

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Susanne BARBEE

Nov 16, 2018
0

Wow! I have been a loyal Harris Teeter shopper for many years. I have been eligible to receive a senior discount for 2 years and my husband for five years. I appreciate this discount, but scheduling does not allow me to use it on a regular basis. Today, I shopped the Harris Teeter on Eastchester Drive in High Point and at the end of the check-out process I asked the cashier to apply my senior discount. She did, but at the same time a gentleman bagging my groceries said to her "You need to check her ID." I have never been asked to prove my age for this discount and I did not purchase alcohol or tobacco products on this trip. I assumed this young man was in some managerial position to give the cashier this directive.

I was offended that he thought I was taking advantage of your store,…

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Johnny Cooke

Nov 14, 2018
0

I am trying to get a job. every time I try I get locked out of system. even the forgot password code dos not work for me.

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ernest mungo

Nov 10, 2018
0

we have been buying rib eye steaks from h.t. for years and they were good but the last 3 were as tough as shoe leather,just tosses half my steak tonight,i am ticked,paid good money for them.

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LJ

Oct 13, 2018
0

The Harris-Teeter on hwy 54 in Hope Valley commons is been investigated for assault my the customer service relations because a worker was seen being assaulted by the deli/Starbucks manager Tina. Douglas the co-manager there is rude and unprofessional. I heard and saw him say he was gonna hold a worker paycheck because her mom was up there with her daughter to ask about her unused vacation time.

He thought she was recording him and waved in her face and continued to be rude. I will never shop in another Harris-Teeter again as long as I live.

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Fred S Bortner

Oct 11, 2018
0

Every visit to Harris Teeter results in an overpayment NEVER an underpayment. Sales and clearance prices are not always correct. I think you do it on purpose as a lot of customers don't catch it and HT makes millions probably 10s of millions on over charging.

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breezy

Sep 7, 2018
0

So normally every one is really nice at the Harris teeter I got to off of my Holly Huntersville Rd Charlotte nc. My Dr had sent me to the pharmacy to get a prescription to save me money since my insurance lapsed so I had to pay everything out of pocket mind you I am a single mom of three who just got laid off from my job in June.

As I approach the pharmacy, I hear a voice saying "I will be right with you . I said thank you. As she came to the counter she had given me a not so nice look . She said have you been here before .

I said no ma'am my Drs sent me here she said fill this out. So I did as I was asked. As I was finished I let her know that I was through. She came back around looking at me disgustedd and said wheres your innsurance card.

I said I don't have any at the moment they…

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Christopher farinella

Jul 12, 2018
0

We went to the grand opening of the store in Greenville SC ( Augusta road ). We purchase three bags of grocery’s and a pizza . When we arrived home we notice we had only had two bags and a pizza .

We immediately called the store to get a credit for the missing items a $3 carton of eggs and a $2 slice of cake . We live at least 12 miles away and the store management want to not credit the items but wanted to hand delivery to our house . WOW .

It get better they delivered the eggs , two pieces of cake , beautiful cut flowers and two $5 gift cards . I am very impressed with your commitment to the customer . Please thank the team for there Outstanding service .

WELL DONE Harris Teeter ..

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Andrew T Ross

Jul 1, 2018
0

3 min one guy is slicing meat singing church song with no even waiting.. I am stand in front of him. Just unacceptable HT mayfaire Wilm. NC

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Frank G. Carter, Jr.

Feb 15, 2018
0

m. on Thursday, February 15, 2018. I just got home from waiting in line at the Harris Teeter Mayfaire for over twenty minutes. There were three registers open along with the automated lines. There were no baggers and lines of people at least five carts long at each station.

The manager was "somewhere in the store" according to a cashier. This is totally unacceptable. Either hire enough people to do the job or we, along with the entire neighborhood of "Parkside at Mayfaire" will cross the street to the nearest Food Lion and they will get ALL our business.

We are not only angry, but ready to take our business elsewhere if changes are not made pronto.

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Margaret S

Feb 2, 2018
0

I bought my week's groceries @ store # 250 in Kernersville, NC on 2/1/18. As my cashier was almost done scanning my items, a man approached to enter the checkout line and asked my cashier (Misty) if she was sick.

She answered "yes" and he moved to another cashier. Then I noticed how much she was coughing and her stuffy nose! With the flu epidemic going on right now, I find it very irresponsible of the manager to allow a sick employee to interact with all customers!!

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sharon sandstrom

Jan 22, 2018
0

Your pharmacist Gayle was and is very very rude to me. She had a nasty rudness attitude. I did four trips to your store for one prescriptions. she misspelled my first name wrong and my last name wrong. no sheet about the medicine was put in the bag.

I have pulled my prescriptions from Harris teeter and will fill them elsewhere. it really hurt me and upset me.

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Annette mcclendon

Jan 20, 2018
0

I was in Harris Teeter it colony Place about 7o'clock at night I was in the self check out I do not have a vic card but I have the mobile app with my Vic number I asked the attendant associate to help me bring up the screen and he got smart told me I had to go through the line I told him no I just need you to bring the screen up so he proceeded to walk away and

asked someone else to help by that time he was at the counter where my Nice was standing He said to the manager I don't know what that damn woman problem and my niece said you know that's my aunt she only asked for some help because your new system do not scan the iPhone I was really upset that Harris Teeter have people in their store not willing to help black people I felt very discriminated against I may not spend a lot of money…

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Joam

Dec 6, 2017
0

This is not a complaint. Ronald Jacobs st the Meadowmont store Has god customer service service Please let hin know, please do something nice for him thanks Customer who,shops st Harris Tetter

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Brandon McNulty

Oct 25, 2017
0

what is going on? it seems you are losing your edge. and possibly never return. The employees working are the ones that take all of the heat and do it well,as they can even when calling out for help from upper management and usually get little or no response to help resolve the issues, seems like no one wants to help.

Your saving NICKELS and THROWING away DOLLARS in the long run. The biggest Joke so far is HARRIS TEETER STARBUCKS needs a NEON sign whether they are CLOSED or OPEN. what a wasted space of NOTHING!!! com

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Philip petty

Oct 14, 2017
0

Hello my name is Philip Petty in the store Harris Teeter 31 3 the manager Warren Parson and co-manager Mike they are not considerate handicapped people they talked down to handicapped people which that's not good and that's a America's with Disability Act law that there breaking so could somebody give me a call about this problem 703 216 8 - 75

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aja gibson

Sep 24, 2017
0

The Harris teeter at 401 m St se in washington dc is my local store yet I've decided to to most of my shopping eles where because of the bad customer service and food being sold. I have bought milk that expired that day and had to bring it back I have gotten food from the hot bar that was hard and cold.

I have waited in line for a sandwich for over 30 minutes with only 2 customers in front of me. I have left the store to find out I've been charge several times for the same item or that the sales price didn't come up and I was charged regular price.

I've had pizza that were burned at the bottom yet raw under the topping . I have stood in line to hear employee cursing and arguing amongst themselves. Employee to busy talking to each other that they don't acknowledge me standing there.

I…

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J. Bell

Sep 18, 2017
0

Go out of my way to make purchase. Two different prices on the same product. Get to self check out. Need to show ID. Girl walks away and opens another checkout lane. NEVER going to HT again. 3rd bad experience is the last for me.

I give them minus stars.

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Andy Meihaus

Sep 4, 2017
0

My wife purchased Dungeenes crab from your Mount Pleasant (Belle Hall Community) store. The crab, after cooked, smelled like Lysol or a perfume. It was clearly bad. It has only been about 30 minutes since we have eaten it, so we don't know if we have had any sickness or anything else from what we tried.

Although, we returned the seafood back to your location and received a double refund (Thanks!), when we brought it back we were concerned that the staff did not seem to go to the seafood area to make sure no more was sold.

We understand that Harris Teeter (HT) is a large, very large food provider in the SouthEast. We also understand and appreciate that hiring and training new employees is a challenging task.

We are also very experienced with shift work. We understand that staffing folks…

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Robert Vogel

Sep 2, 2017
0

This is more informative than complaint. Shopping express lane I almost always have several (5 +/_) items that the comp. says don't have but then I go into store before pickup and almost invariably find them. FYI: today = turners buttermilk, rotisserated chicken legs; Sicilia fresh lemon juice'; stouffers mac & cheese cups; lucks fried apples.

I hope this will be helpful in identifying the problem. If I can be of further assistance please feel free to cal me. if I'm doing something incorrectly I want to know too. Bob Vogel. (704-849=7908)

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D Gallop

Aug 18, 2017
0

The chip on my Capital One card isn't working and the card reader wouldn't let it go through by swiping because it is a chip card. I asked the manager if he could punch in my credit card number so I could pay and he said that was not possible. In every other store (while I am waiting for my new card) the swiper works if the chip doesn't and sales people should know how to punch in one's credit card number the old way to pay for the purchase.

This was at the Arlington Glebe Road Harris Teeter.

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jim kuehner

Oct 31, 2016
0

Is Kroger aware of the crap you selling as tomato juice??? Harris Teeter tomato juice was among the best now some idiot is making it with "TOMATO PASTE"?????? It tastes like sewer water must taster like. You are obviously going for the cheaper crap instead of what's good.

I truly hope Kroger cleans house and fires a bunch of you southern morons.

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Tracy M. Cook

Oct 26, 2016
0

I stopped in the Harris Teeter store today to grab coffee creamer. While there, I decided to get a couple slices of pizza. How I wish I would have remembered the issues I had before. As much as I enjoy the pizza, the packaging is bad.

By the time I had returned to work, the grease from the pizza soaked through and the cheese was stuck to the cardboard. This is a problem, a huge problem, for business people who end up getting grease all over their papers and clothing.

I will not purchase another slice of pizza from this Harris Teeter establishment until the packaging changes. Unfortunately, I know several others who feel the same way.

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Carla Whiteside

Oct 19, 2016
0

Recently I went to our closest Harris Teeter since our store closed, we have a drive to say the least. I say we, because I almost always have to have one of my children drive me due to my health issues. We like getting to see some of the folks that we were used to seeing at our neighborhood store, before it closed. However we seem to have issues when we go. My daughters have their own households and their own Vic cards. Yet, for some reasons when one of my daughters updated her change of address & email at the store it linked the two households. So needless to say it is an issue with couponing etc. We had even experienced an issue at pharmacy with our health insurance and Harris Teeter systems.

I attempted to get the couponing part fixed at the store we had just shopped at. I had my…

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Timothy Moore

Oct 18, 2016
0

While picking up a few items (5) for my mother in law and a few items for myself (10) (no coupons) I was informed that it was store policy if someone else came behind me after I paid for one order I would have to get behind them to pay for the other order. Some one did come with a full buggy and I was asked to get behind them as per policy. I informed the cashier that she could ring me up or call the manager but I was not going anywhere. She could ring me up or tie up her register for 20 minutes until I was finished discussing this in detail with her manager.

She chose to violate your non-sensical, moronic ill thought out policy in favor of common sense. I complemented her on exercising that common sense. You on the other hand are directly responsible for this foolishness. What say you…

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Lovenia Purvy

Oct 12, 2016
0

Harris Teeter Laurel MD. I called to speak with my husband because I had a real high fever, vision blurry and I just had a baby. Kimberly who is the manager answered the phone and she was unfriendly, and had a attitude because I ask to speak with my husband.

Although I am the wife of an employee I am also a potential customer. She lacks phone etiquette, communication and customer service. While working you should always carry a friendly tone I would never do any business with the deli department at Harris Teeters and I will be passing this unfriendly experience around, because she took her attitude out on my husband because I am sick and

I needed him to leave a hr early, thats very unprofessional.

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carol ragland

Oct 9, 2016
0

This isn't really about the store as much as way to not watch out for your neighbors. Due to hurricane Matthew, I've lost power in my franchise c-store. Harris Teeter was the only place around with power. I went to the store and asked the manager if I could move some items temporarily to their freezer so I wouldn't lose around $3000 worth of product. It was product in an ice cream freezer and two small uprights. Not much space needed at all. She said, I'm sorry honey, we don't have the room.

Ever watch the Seinfeld episode about the toilet paper? I don't have a square to spare. Same thing. I've shopped at this store since its been built and when I get tourists (we're in a very seasonal area), I always send them here. Won't happen anymore. My space is limited in my store but I would have…

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Audrey Williamson

Oct 8, 2016
0

Why is there such a different in Harris Teeter store in South Park compared to the Harris Teeter at 5706 Wyalong Drive in Charlotte? South Park produce was fresh, clean, neat along with the store. I brought a celery and 10 lbs.

of white potatoes, not one rotten nor bruised. The celery was clean. Went to Harris Teeter on Wyalong as always, couldn't buy the celery because it was dirty and old and dirt between the stalk. The potatoes were bruised and some rotten.

Why is it the rich get fresh, clean undamaged produces, we pay the say amount as South Park. South Park Harris Teeter lights were even brighter and floors cleaner. I don't want to give up on Harris Teeter, But why do we get damaged produce?

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Mary Stephens

Sep 27, 2016
0

There is an extremely rude associate at store 340. I was doing my nightly shopping one Tuesday night and overheard her at the U-scan. She was making a racist remark against an African American customer. He came in the store and walked out empty handed.

This happens with all people. Sometimes you don't see anything you want. This foul woman had the nerve to say that he looked like someone who would steal. How ignorant and racist is that? We live in a world where we are supposed to be treated equal.

Yet we have rude associates like this. I know all associates aren't bad but this is ridiculous. I heard this woman got a service excellence award? Really? How did this happen? She needs to be fired for her rude remarks.

This is totally unacceptable for Harris Teeter. I may take my business…

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proctor paskalides

Sep 25, 2016
0

I was hired for a new store opening in Bowie Maryland and part-time. I was given computer training and then in-store training, which lasted 3 short shifts (less than 5 hours each shift) Thought my hands on training was complete and I asked numerous times for a schedule, what shifts I would be working, etc and got zero response from management because the store had not worked out a schedule for its' employees yet.

Asked about the corporate policy to reimburse employees for drive time and mileage during training and got the cold shoulder from management and was told they were unaware of said policy, even after I made a copy of page 55 from the associate handbook. After a week of receiving no shifts and no calls from management, was told I no longer worked at Harris Teeter because I missed a…

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Ulana Stuart

Sep 13, 2016
0

A little over a week ago on Sunday a friend and I (we are both senior citizens) were volunteering to help folks to register to vote at the Chapel Hill NC University Mall Harris Teeter store. The back of our clipboards which we prominently displayed to the public, clearly stated "Register To Vote" in big letters. We were not in front of the doors but to the left and about ten feet away (mostly for the shade). After a few minutes, the store manager came out and told us (politely) that we weren't allowed to do that due to company policy.

I was taken aback since these were nonpartisan forms and we were not doing anything specific for either party. There are a lot of university students who have come back for the fall semester and are too far from home to vote easily which is why we were there…

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John J,. McKenna

Jun 26, 2016
0

My wife and I started to use your Millsboro, De store about 5 months ago. We have been mostly satisfied, but today (Sunday June 26 at about 3:30pm) we were very taken back by 3 of your employees : the woman cashier, her manager, and another younger blond hair cashier. Although we have purchased fresh corn several times in the past few weeks at $2. 00 for five ears, it was reduced to $1.00 for 5 ears if you had a VIC card. When I mentioned this to the cashier, she told me they never sold corn for that price. I told her Giant had corn also 5 ears for $1.00 but we we somewhat loyal to HT and rarely use Giant. The cashier asked her manager who also told me you never sold at that price and the second cashier also kept shaking her head that I was Wrong.

I'm sure you recognize that the customer…

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sara

Feb 26, 2016
0

I am a very faithful customer of your Harris teeter in Alexandria on duke street , I like to have my meat cut in the meet department but it's coming to the point where I think I'll start going to another store, you have a gentleman that works in the meat department by the name of Calvin and he always reek of alcohol and appear to be intoxicated almost every visit, he also at times is very rude it would be greatly appreciated if this matter is resolved in a timely manner.

I am humbly offended by his actions and wish to report this to the Harris Teeter corporate offices.

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Anonymous

Mar 23, 2015
0

Harris Teeter a neighborhood food store and dedicated pharmacy super-market is an absolute solution for my family's health and nutrition. It's an awesome experience when I enter the store. The most wonderful support and the good quality items are the brand services of Harris Teeter.

Harris Teeter has Butcher's market for ready-to-cook food, farmer's market for fresh fruits and vegetables, fisherman's market for seafood, pharmacy for the best medicines and flower gallery for bouquets and event based floral arrangements.

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