HEB

Ordered a Birthday Cookie at HEB for my daughters Birthday Party. They did not decorate it according to the specs we asked for, only colors were correct but i was running late so told me daughter,even though she as upset we should just take it. Upon further examination of it we noticed Birthday was missing the "R".Took it back to the bakery where they smeared out the area & corrected it with a different shade & left icing smears everywhere! I could not believe it was being handed to me to take that way! Even more, I cant believe the bakery found this acceptable.

I told Michael i was unhappy, showed him smears & diff color icing,he took it back and said it would be 15 more minutes to decorate a new one so i continued to wait. Michael then handed me a cookie that looked like it was…

My complaint has to do with the way you sell tobacco products. You have a few check out counters with cigarettes at them, but you still allow customers to buy them at any check out counter. The clerk has to stop what they are doing and walk to the front of the store, unlock the cabinet and search for the right product.

This is very irritating for someone waiting in line. Why not have certain check out counters that tobacco products must be purchased.

If there was a negative star to rate experience, I would have done it. I want to rate -1000 starts for the experience at HEB. I live in Waco and HEB is the main grocery store. I have no choice but I have to shop here at HEB. I do weekly grocery shopping and every time I go there, I run into a problem. Flowers go bad in one day. I stopped buying flowers. Fruits just go rotten in 2-3 days. I stopped buying fruits except bananas. Even with bananas, there was one time I bought bananas that weren't completely ripe. They were green color. They actually never went ripe.

I waited thinking they would go ripe in 1-2 weeks. They stayed hard and green for a month and I ended up throwing them away. There were so many times I bought avocados and molds developed in 2-3 days. One time I bought 7 apples…

HEB pharmacy automated system never gets it right new prescription stay in computer when you go pic up meds they are not ordered. Westgate pharmacy in Westlake. Technicians are at loss of what your med needs are bad service for a long time having to go back and forth, I am disabled and deserve better service I take Over 10 meds and need the service more than people who take 3 meds.

I went to the HEB pharmacy on Nogalitos St. to get my flu shot. I went up to the counter and waited for about five minutes when the pharmacist Brandon Padron came up and asked me "what do you want", I responded I would like to get my flu shot. He then handed my a blank form and walked away. I filled out the medical questions and checked of the box with allergies. I handed it back to him and he came by in a loud tone of voice, pointing his finger to the line where it had parent/guardian.

I told him I am 70 years old I don't need my parents to sign it. He again in a loud voice told me sign it here, and initial it here and here. I responded you did not give me those instructions Mr. Pardon. He again in a loud tone told me Just Sign It.! This was when I replied you need to take a step back…

I am at the HEB pharmacy for my flu shot because I am a teacher and my school is not one of the schools selected for a visit to receive the flu shot. I have been waiting for an hour to receive the shot, with two ladies in front of me that have been waiting also.

I know the pharmacist is probably busy filling prescriptions, but there has not been a line to pick up prescriptions. I do not understand having to wait for over an hour to receive an injection.

Associate (his name is Jerry) at register in HEB (Saunders St) Laredo Texas was uncourteous and unprofessional in allowing other customers cutting in line, attending them instead of explaining to such customers that they need to wait for their turn in line. This happened to me Friday Sept 9, 2016.

It isn't the first time something like this occurs to me at the pharmacy of this aforementioned HEB and always is the same associate at the register. I am beginning to think that this is a mere case of discrimination, an act of hatred toward my person by this associate, as he allows and permits such practices, instead of stating in a firm and

eloquent manner to disruptive customers that there are rules and procedures to be followed while waiting in line to be help by an pharmacy associate. I…

I live about eight miles from the HEB on 290 in Dripping Springs and am handicapped after seven operations on my legs. I like shopping at that store but it may take me three or more trips in order to get an electric cart that is charged and will get me around in order to do my shopping there; I might add the employees are very nice and helpful so it's a good place to shop if you can walk.

So with that said I do get very frustrated and then take the long drive to the HEB's in Lakeway which usually have a sufficient amount of carts and if you're lucky someone took the time to plug them in to be charged up; However the major problem there is half the parking spaces that are reserved for the handicapped shoppers are being used by the special people driving BMW's, or a Lexus, maybe a Mercedes…

Why doesn't the HEB store in Brenham Texas stock Ocean Spray Cranberry Cherry juice? I've been in three times and the store manager says" I can't order". Really? Do I have to register a complaint with the HEB head offices to get some satisfaction here?

I have been going to H-E-B Woodlands Market, Market Street, 9595 Six Pines Dr, The Woodlands, TX, 77380 for the last 7 weeks at 6AM in the morning to purchase the Orange Special lunch plates displayed in the food area. There was no problem until this week when I went there Monday (8/15/2016) I was told that the food area opens at 8 AM (some kind of new rule), then yesterday (8/17/2016), I was told by Gina that the food area opens at 8 AM and she could not sell me any food, so I asked if I could pick up a salad and got the same reply.

All this despite the fact that the food was in the case on display and I had been already been purchasing some every morning at 6AM for 7 - 8 weeks prior. I don't understand how come I was sold food by the same Gina a few days prior but now suddenly the food…

My experience with the store is not my problem, my problem is my experience with your Texas Heritage beef Hot dogs. I made my grandson one for breakfast this morning. I was in a hurry so I heated one up put it on a slice of bread and catchup, since he is only 8 I took a bite off to see if it was to hot, it was hat so

I didn't bit it all the way instead I broke it off the rest of the way, only to see this round black piece of something in the center, I pulled it out and it is this thing that looks like a rat turd.

I am sending a picture to you if I can download it on here. WHAT IS THIS? I about freaked I almost fed this to my grandson. sorry the pictures show up on here sideways. I sliced hot dog up to see if anymore, it has black pieces of stuff but nothing like this one thing.

I will…

My husband and I have been buying H. E. B. brand original thick cut bacon not only for ourselves but for my son and his girls too for the longest time but lately some packages have not been up to yours and our standards.

The taste is the same but the thickness of the bacon is not. Since we are paying for thickness, we are not getting what we are paying. B. items. We have been going since I was a little girl( I am 62 years young). Please correct this problem.

We shop at heb all the time. My truck was hit in the parking lot on Friday by an associate riding one of those handicap carts. I spoke to Adam about it and nothing ever happened. He never even returned a call.

The next day I went into the Store and spoke with a manager named kel again nobody ever got back to me 2 days later I spoke with a manager named Justin third time nobody ever got back to me. Have waited weeks now and still no response.

I have called several times and also ask to speak with the store manager Connie she has never even called me back. I am shocked at the treatment we have received. I have not complained any more until now because I am recuperating from a surgery.

HEB has got to do something about it's Ground In Store Ground Beef. Standards must be set for proper cleaning and use of grinders. The meat often has a gamey or sewage like smell and flavor. This is serious. I'm tired of it.

I have spoken to meat dept. personnel and one more than one occasion I have had to return meat for discoloration or strong odor. We're in Texas, for goodness sake, why can't our largest supermarket chain provide quality meats? Why is there meat from Mexico on sale in the heart of Texas?

I will stop buying meat from HEB and tell as many people as possible my horror stories about HEBs meats. This is getting ridiculous. It happened just right now. I cooked Ground Chuck that I purchased yesterday and it stinks and tastes funny.

This is the second time my husband and I have gone to the HEB on FM1960 and Lake Houston Parkway and were told they did not have the scallops as advertised. They claim they have fresh (not the sale price) as were the frozen.

This is total bullshit, why you do not back your sale price is beyond me. Will stop shopping at this HEB and will tell all my friends to do the same after reading the angry reviews against HEB store online.

I wanted to say that I truly love shopping at the HEB stores here in the Bryan/College Station area. I have never in my life had a bad experience at one of the stores. I work as a Firefighter here in town as well, and the store staff here locally support and take care of all of us. We greatly appreciate everything.

I am writing this complaint email about a recent visit to the HEB store in College Station on 3/16. While in the store, I purchased 2 packages of sushi, both of which were cooked items. One was a shrimp and avocado, and the other an imitation crab and cucumber. After coming home, I ate the items with no issue at all. Later on that evening, I began to experience severe abdominal cramping. I did not think much about it. I went to work the next day at the fire station, and still…

The new tortilla warmers that are being used in your stores are ruining the tortillas. They are continuing to cook the product causing them to become hard and dry. The tortilla that are being made in the central texas stores are the best around.

The warmers are causing them to loose there great quality.

Had 4 items went to 15 items or less line. The cashier was checking a person out and as I was walking up to place my items down a lady from the next line over with her basket so full, food items about of fall out of her basket started cussing and telling how rude I am ( I was totally embarrassed). I tried nicely to explained to her that this was a 15 item or less line and she had a lot more items than 15. Come find out the cashier (which said nothing) told her to come to his line and he would check her out.

While he was checking me out there was about 10 customers waiting in line with only a few items each behind the lady with a full basket. I have seen this before, but I do not do into stores to be cussed and hollered at I will not go back to the orange store. It is sad because I really…

Purchased Heb Mozzarella Sticks and in bright bold letters approx. 8 pcs. in the box. When I am trying to determined how many boxes to purchase I usually look at the pieces in the box. When I open the box there are six pcs in the box. Really not enough for 2 kids. I had this same problem with the frozen wings, the bag said 44 pcs so you can figure out how many bags to purchase. It ended being on 22 pcs in the bag. After my complaint they change the bag, no pc. count on the bag.

I am tired of these big stores thinking they can get away with the advertisement on their package. Either be truthful about products or don't advertise piece count, consumers rely on these counts. I don't want to have to stop purchasing HEB products for label misrepresentation. Thank you. just a little pissed off…

I went to HEB and bought a bunch of food that ended up being expired. I complained to the employees at the store and all they could tell me is bring the beans back oh this was the next day.

So I called corporate and told them we threw them away, and they said, i am sorry but need the can of beans back or the receipt back. We have been buying groceries from them forever, and three can of beans could not be credited.

Terrible to treat loyal shoppers this way.

Earlier this afternoon, Oct. 005%. They said that I had originally received 3 bottles and were charged for that amount when I picked them up. I thought I had not been given more than 1 bottle but had been charged for 3.

As it turns out I was given 3 bottles but the two in reserve are required to be under refrigeration until opened. In that this is my first time having to refrigerate drugs, and I am required to take quite a few, I failed to realize I, in fact, had the missing bottles under refrigeration.

The Pharmacy Staff was nothing but pleasant and helpful in trying to resolve my situation. As it turns out, I was mistaken and have already extended my apologies here. Please disregard my original complaint.

I live in old kay and I receive your fliers via the chronological, and each week I look at the sales and think that I can go to my local HEB and purchase those items on sale. Well that never works out I always forget to bring the flier with me so no sale prices.

I would really appreciate it if someone could deliver the right flier to my neighborhood. If I need to drive to fry road or Tomball to get the sales I might as well go to Krogers on SH 99. I get their flier.

Katy has 4 HEB why can they not all have the same sales and there own fliers?

Went to the HEB 2121 FM 2920 in Houston to get some butter tortillas they never have any I talk to the store manager but it did no good now I have to drive to the WOODLANDS to get some and they have than in a warmer so they are hot all the time why do I have to drive to the Woodland I hope you can do sometime nobody care to help me.

My son purchased hamburger meat on May 9th. We used it to make meat loaf on the 21st. I don't know who ground this meat but apparently they didn't remove bones before grinding the beef!! Every bite had a piece of bone!! Now I am not squeamish about a small piece of bone in my food, but a piece of bone in every bite is way too much! Perhaps your butchers need to be retrained on removing bones before grinding the meat.

I will no longer be buying my ground beef from HEB! I would rather buy it from Culebra Meat Market or even Walmart after this. I have had the same issue with the ground turkey. For the price I paid for the ground beef I shouldn't find that much bone in the product. Very Bad experience!

On May 17, 2015, I went into your store #03/263 located at 1628 Central Blvd. Brownsville, TX 78520, at 3:08 PM and cashier Maggie E. was my cashier. My complaint is that I am very good costumer of yours and shop in your store 4 or 5 times a week and I am a couponer. I use your coupons, manufactured coupons and printed coupons and on this day when I was doing my purchase this young lady was rude and did not want to help me out.

My printable coupon was not going through and she just gave it back which I asked her try to try again or to do it manually. She went and asked another co-worker for help, she came back and said if it doesn't scan I can't take it. I asked her to scan again and again until it went through. By this point, she was frustrated and then when another manufactured coupons…

I buy the Hill Country Fare thin sliced wafer sandwich meat... or I use to. I asked at my store in Marble Falls why there wasn't any on the shelf. The guy told me it was being replaced. I buy ALOT of this sandwich meat every week.

I am mad that I can't get it anymore, don't say it wasn't selling because I buy it all the time and use it every day. I have been buying this meat for many years. I can't believe its been replaced, the store just lost a lot of money from me.

I use to buy around 8 to 12 packages a week, sometimes more. One of these days, I won't have to shop there if stuff I buy gets replaced.

I cannot get the "contact us" to work, so here is what I wanted to say:

I know that HEB is opening a new store on Riley Fuzzell and several of the people from Sawdust have transferred, but the people that are now at the Sawdust store suck. The store appearance has gone down - the friendliness has disappeared - the shelves are not kept stocked and it's a shame. I have visited the Sawdust store since it was opened.

Yesterday, as I entered I noticed the display of Cuties in the bags. As I looked at them, it became apparent that your people DO NOT CARE – I counted 4 bags of these Cuties that had “rotten fruit ” and were there to be sold. Of course, there was no one there to talk to, so I set them aside and left. I did talk to Marvin (I think that was his name) in the meat dept. and told him,…