HEB

I stood in line to receive my order. This is at heb. On potranco at the true texas bbq. I stood as I notice them notice me and they did not respond. I went to the gentleman at the door and requested to talk to the manager. I went back and still had little response. These staff members have no sense of urgency or hospitality. And they looked for excuses for their slow service. Can i have the gms name

Thanks

Recently purchased an item that got spoiled while being in my refrigerator. Explain that to me!!! Plus it reads packed on 6/21/19 I purchased item on 6/26/19 it should be good till 7/12/19. Can someone explain to me why???

Went to my local HEB off of goliad road and south west military. Was trying to schedule my prescription for refill on 7/1/2019. The lady at the pharmacy counter told me that i could not file my prescription because it was to early to get a new one.

I agreed with her and told her that i did not want to pick up the prescription today, but schedule it for pick up on the date listed above. She told me she had to go ask the head pharmacist.

i waited patiently and after a minute the head pharmacist came to talk to me. He told me i would not be able to pick up my prescription until 7/8/2019 and that i would have to come back then. I explained to him that my prescription only last for 60 days and that it would be ready for renewal on 7/1/2019.

He then proceeded to tell me that i could pick it…

The police followed me to the bus stop, approach me with their guns and badges after being told by an HEB employer that I had stolen items from the store. I was humiliated in public. Too often false reports are given to officers just to apprehend or shot a black man.

Went to HEB on 6/6/19 721 Castroville San Antonio Tx. As I asked the bagger if she could please bag my sodas in bags she got up set cause she already had put the sodas in the cart, then she told the cashier Dinesty that if smell like Ass, I don’t think she had the right to spell that cause I had ask her to bag my sodas, I have been to so many Heb stores in different areas and never had a worker say anything always willing to help.

I just posted this on my Facebook Page. HEB - A COMPLAINT TO BE FILED BY ME. I have a bone to pick with HEB concerning using bad judgement. I plan to file a complaint of concern. Last night when I was at HEB at closing time, they had a young girl out gathering the buggies by herself. She looked about 19.

I watched her for five minutes until a friend who was shopping came out of the store. I saw her go into dark places in the parking lot to gather buggies. What I saw was an unfortunate incident waiting to happen.

A young girl like that should not be out in the dark parking lot by herself, young girls are kidnapped all the time. I feel at night, a man/(young man) should be out there with her and they should work together for safety sake.

This morning around 7:20am, I was in your 290 Cypress store on Mason Rd and the service was beyond horrible. I passed Walmart thinking it would be better. There was only one checker and the rest were self check. I got in the line where there was a live checker and there were 2 people in front of me.

The checker was having difficulty of some sort. ". I replied "yes" and she said self check is open. I Informed her that I would go to self check if there is someone over there to check me out and she said there was.

I had a couple of items that could be scanned and the others needed codes or whatever. I go over to self check and there is an employee standing with her hands in her pockets pretending to be helping another lady in front of me in self check.

The lady had a lot of produce items…

$30 worth of meat and fish did not make it home with other purchases, I would go back now but were talking 20 miles round trip and traffic. Will be by tomorrow to get the items removed from credit card statement

H-E-B is my favorite grocery store, but last week I made a bad experience 3 times. In May 5th, I purchased a gift card at H-E-B Trimmier Rd, Killeen. When I came home it wasn’t in my bag, had to go all the way back and it was already late.

The cashier didn’t even seem to care. I wasted time and gas to come back since I needed the gift card the next day. On May 6th at H-E-B Stan Schlueter Loop, Killeen I purchased Ham from the Deli, at home I found that it was 80% fat, Picture attached.

The employee slicing the ham, didn’t not see what she was cutting??? Last on my way out same day I stopped by the BBQ to purchase my dinner, I ordered Ribs and sausage, the ribs were dry, and unenjoyable, I never had nasty Ribs like that before.

On top the person preparing the food didn’t finish my order…

This is about HEB Greek vanilla yogurt. Bought two yogurts with expiration date 26 April L#13 and it was plain yogurt, not vanilla? I have been buying the Greek vanilla yogurt for years with no problem. Used the two containers but thought I would let you know so that you can check into it and see why and if it is still a problem.

I bought two Walmart Greek Vanilla yogurts this last time. We use the yogurt to make bagels and as toppings on various dishes. I like the HEB brand a bit better than the Walmart brand but don't really care for the plain flavor.

I love the HEB No Sugar Added Fruit Bars - Strawberry (Frozen-Ice Cream Section). It appears that this has been discontinued. Before it was discontinued, the shelves were always bare - everyone loves these fruit bars also. I am very disappointed that these are no longer available as they were very tasty, low sugar (for diabetics) and apparently quite popular among parents for their children.

PLEase PLEASE BRIng them bAck NOW!!!

The checker was very rude to me. 4/9/2019, time 8 :26, Brenham, Tx. HER name Maranda. If she is the only checker in the store I will leave my basket and walk out. I spend a lot of my money at HEB and did not appreciate the way she spoke to me.

To whom this may concern: My husband and I have been loyal heb customers for over 25 yeatrs. And in our time shopping at your store we have never had a problem with products, service, the store, customers or your partners.

But yesterday we were humiliated and discriminated against and treated very unfairly. Not only were we asked to leave, we were asked to not return for a year and had 4 police officers called on us and had criminal trespass charges put against us.

Yet my spouse and I had done nothing wrong. We did not cuss, yell or threaten anyone in the store nor did we steal. My husband and I are business owners who have never been in trouble with the law.

We are law abiding citizens who believe in family and faith and go to church. Reason all this escalated is because my 2 nephews…

been handy cap i have to rely on help to pick up my medicines from the pharmacy that been said it's important that the medicines are ready when the person on the phone at the HEB pharmacy be correct on the p/u date lately the supervisor of HEB pharmacy express her that not all pharmacy employees are not on the same page to me as a former manager it's the head person to keep co workers inform of the policies and rules you can not blame your fellow workers if don't teach let some one else do it

HEB West Lake 78746 has increased the cat litter by 63.5% over a forty day period. Do I need to file a complaint with the DOJ?

LACK OF CUSTOMER SERVICE OR CONCERN. I have spoke to your managers several times at your HEB superstore in Mission/McAllen, in fact still waiting 2 days later for a phone call. I waited in store to speak to manager, but nobody could find one so I left my card.

I am a Texan, moved to the valley 2 yrs ago and it has been quite a change. I googled BEFORE I moved to make sure there was a Krogers close by and it showed one in McAllen. Needless to say they do not update the internet, so I am stuck here with a store that ONLY promotes its products.

Within the 2 years I have lived here this is the list of items you use to sell, but have quit and no one in management can explain or even acknowledge. Colemans mustard, Potstickers, 1 litre Pepsi's, Potatoe toppers (just got them after a year),…

This incident happened at heb store #11/678 at 368 valley hi. San Antonio, texas. It was my very first time using the self checkout at this location. While i was purchasing my desired products at the self check out. Mary, the employee in self checkout took a product out of my shopping chart with her hand and asked me rudely if i was going was to pay for it.

I asked her what she was doing and told her to never do that again because i am a good person who does not steal. She never apologized and said she was doing her job. I have been a long time customer of heb and have never been treated this way before, not even walmart treat their customers this way.

I demand for this employee to be terminated.

I am very disappointed with the customer service at 685 in Pflugerville Texas where my important documents was sent to the wrong fax number that caused me to, miss my deadline, with the Texas Workforce Commission Appeal Department. This incident happened on May 23 2018 that I have been fighting against since, and is being used against me as irresponsible by the Defendant and Commissions Appeal Officers, not considering my evidence and defense, to collect $7,500 in back pay.

I have called and complained with Suzanne in the customer relations department 6 weeks ago . I have not heard back from her or any other customer relations personnel, which in terms I am going to file a formal complaint with the Office of the Attorney General here in Austin TX, and

file a formal Lawsuit with Trevis…

store#721 manager crystal very rude and snappy. i didnt want to go thru the self serve line and she got rude and said if you want to stand in lime there you go. i work here so theres nothing i can do about it. and stormed off

19 none of them carry on stock Uncle Ben 2 lb. Bags of uncle Ben brown rice they stock Uncle Ben 5 minute rice uncle Ben White rice and every other kind of rice which seems to be the choice of store managers who rather make a dollar instead of selling a healthy product I as well as other loyal HEB coustermers would appreciate it if you would look into this issue because we shouldn't have to drive all cross San Antonio looking for this product when there's a store 1 mile from my house and

I want to thank you for listening to my concern

HEB Corporate To whom it may concern, My wife received a letter from HEB back in March of 2018 stating that she had issued/written "Hot Checks" to HEB and wanted her to pay them. She proceeded to tell the HEB employee that they were not hers.

She then made a police report with the City of Deer park, then call HEB back with the case number and asked if there was anything else to do? At that time both the HEB employee and the Deer Park officer said that she had done all that needed to be done.

Almost one year later (January of this year 2019) HEB filed charge with the Harris County DA charging her of issuing a "Hot Check or Theft by Check" yet again, this is a Class B misdemeanor and has serious effects on one’s personal life and lively hood. We retained an attorney and as of this morning…

went through Valley Mills Heb car wash in Waco, Texas and it messed up my ford escape. I expected so much more and it came out in worst dirty shape. 00 car wash. com. Thanks, hopefully someone reads these.

I have contacted customer service via telephone (2) twice trying to get information on where to order replacement parts for a KODI 125 qt. cooler. Both times I was told that I would be contacted either by phone and /or email. This is week (3) three and have... as of yet not heard a word from HEB.

WHO DO I CONTACT TO ORDER A REPLACEMNENT PART FOR MY COOLER????????

Dairy Dept. Is so bad, products out dated. Dates so bad. Ask for help and they can't go check.

HEB on Westgate Dr. & Bus. 83

Wanted to buy Chili m Beans they were out of them or dont carry them, I want them to carry Mrs. Grimes Chili Beans Please!

Hi this is Casey solis and Jaime solis. At 6:53pm we checked out at register 18 the lady is a small black girl black long hair with a white Lamar jacket. 74. 00 dollars and I needed back 2 dollars.

Jaime gave her twenty dollars and shorted him two. 11-29-18.

The guy at the gas pumps was very rude. I have always shopped on heb on Central Blvd. in Brownsville, Tx. I have never had problems with anyone everyone has always made me feel welcomed. 16,2018 was having a bad day or what.

He was taking it out on the customers needless to say I will not be pumping gas there anymore. You need to hire friendlier staff and get rid of the people who don't seem like they really want to be there.

I placed an order of 2 food trays that I thought were supposed to be picked up on Saturday 9/29/2018 and I discovered when I got to your store at 1601 Nogalitos, San Antonio, TX that my order was issued for 9/30/2018 (my mistake). I was in town for a funeral so I had no use for them on 9/30th. Katy Segler, Unit Director, helped me to get this order cancelled. I was charged $46.78 for this order and have never been credited for this cancellation.

I emailed Katy on 10/9/2018 & again on 10/16/2018 and she never has replied to my email; my email was sent to segler.katy@heb.com. I just called that store and left her a message.

I would really appreciate getting my refund for $46.78.

I am unable to attach my receipt since my document is a pdf.

My cell phone number is 832-606-8978. Thank you…

Re: HEB #24 . Today on September 19, I went to shop at 9:30 pm and found 90 percent shelves empty from produce, meat and deli. Apparently there were workers blasting shelves which created a big mist about 6 feet high while I and many other families were surrounded endured.

Many were families with children and infants attempting to shop while being surrounded with this mist . During the blasting whatever chemical and contaminants residue air born whatever was being cleaned onto remains food and between people. The worker continued to blast cleaning despite the shoppers presence and with the remaining produce exposed.

Also foods sat near by even while other workers hurried to put some foods in basket as customers passed with the their carts. My concern as a customer and Registered Nurse…

Picked up 4 items on a Sunday morning, right before noon. Went to the 15 items or less line and had to wait 3 minutes in line because the person checking first had wine. The cashier made everyone wait behind this person instead of letting us check out in front of him, so we had to wait till 12:00pm. The other lines were just as bad, that's why I didn't change lanes. One would think the cashier would have checked out the folks not buying alcohol instead of making us wait.

HEB Food-Drugs Katy #02/615 Cashier: Ivan P.

Since Hurricane Harvey and the growth in our Atascocita area I have noticed a definite decline in the availability as well as quality of the items in our Atascocita HEB located at 7405 1960 E Humble, Tx 77346. I bought a Rotisserie Chicken yesterday that was already 3 hours old and must have been some tough old rooster.

The meat was so tough on certain parts it was inedible. On other occasions I have gone into the produce section midday to find completely empty bins and when I ask if they have more in the back the answer is usually no.

Why do I shop here? Kingwood is a bit of a distance for me buf if I have the time I much prefer to shop there. You need to start listening to your customers at this location. I see much of the same complaints as it relates to quality and availabilty of the…

I have asked the manager of the HEB store in Livingston, Tx. to please stock more sugar free products, especially the sugar free big popcycles, My neighbor Jamie Greenman has asked the same request, she and her husband are diabetic.

Still no such products are on the shelf. Do the demographics of this city. There are an abundance of older or senior citizens living here. If our shopping needs can't be met at this location it will such an inconvenience for many of us to shop elsewhere.

The HEB here is so small it almost makes go 34 miles to the south to the new Krogers store. We don't want to do that. Please stock more sugar free products in your store. Thank you, Bryan Brittain

I am not a regular customer at the 1604 and Blanco HEB store. Notwithstanding, I did not like the service the store is giving to the public.

Specifically, the carts are always dirty and some of the managers are not paying attention at the needs of the customers and staff. I heard one of the managers criticizing a and using innuendos with a member of the cleaning crew; I thing his name is Juan. Not good!

Tonight my frozen good and veggies were bagged with dog food. That is a violation of food compliance and a health issues. I have had many issues with HEB #36, I have talk to many managers and on duty, front costumers managers.

But, never to the store manager (Will Tate) even when I have asked for him to call me. No one is listening, no one is training the cashier and baggers. AT LEAST THAT HOW IT SEEMS. I've had many issues like this one at the HEB #36.

I've had fresh salmon bagged with raw ground beef, ground beef with fresh veggies and fruits, veggies with bathroom cleaning products and the list goes on and on.

I am a consumer of HEB and have been for many years. I use to frequent the HEB located in Odessa,Tx located at 42nd/Grandview. 5 stars! Recently, due to medical/personal reasons I moved away from Odessa 35 m. west. I decided to use the newer HEB located @ W.

loop 338/University because its closer. Unlike the older HEB pharmacy, customer service has been less than desirable at the newer location. My complaints stem from the attitude I received by a checker/tech [Victoria I believe was her name] on a previous visit to the pharmacy and today by a pharmacist [her name is Mayra]. com.

My first complaint with the tech almost mirrors todays complaint in which the tech/pharmacist act as if my presentation of the savings coupon hinders and perhaps annoys them to a point where disdain seeths from…

Asked HEB in Copperas Cove on March 17 at 1040 am about placing a stand outside for a couple hours in May for Lemonade Day- an HEB sponsored event. The service lady did not just say no, but was very rude and unprofessional.

I was shocked, I used to think HEB was a great store to shop at. I will post this on the Lemonade Day page to ensure that no one else has to be yelled at for asking a simple question.

HEB in Kyle has customers sack their own grocery’s or wait for cashier to do it. Push own basket to car. There is no help for the elderly ever. Employees can be seen standing around in groups chatting. Not just the red shirts either.

No one can ever reach the milk or creamer cartons because they are so far back on the shelf. The whole Kyle HEB is bad. Now if you go to Buda or Wimberley the help is wonderful. Every single time.

They have people to even help me finish unload my groceries onto the belt. Buda is the best store by far, but Wimberley is really great too. If ever another chain comes to Kyle I will not shop at HEB.

Butt and the Harlingen downtown store. Things have come along way but not all for the best.

So today was probably the 4th or 5th time I’ve gone to HEB and someone with more than 15 items was allowed to go through the express line. Which made me wait. I just wanted to let you know I will never go to HEB again.

I visted your HEB at 5601 Bandera Rd, San Antonio TX 78238. I had to make a return at Customer Service in front.

(Visted: 2/8/18, time: 2:31pm thru 2:44pm) But during my observation of you Front End Cashier's walking by, I noticeed the most Disgusting Site of one of your Checkers on (Lane 8) checking grocery's. (It was disgusted with the Apperance of Checker on Lane 8) - "He had Free Flowing Hair" Down to his waste checking Groceries. Hair swinging all around the groceries as he was checking and bagging. OMG, I can't believe HEB has lowered it standards of personal hygen?

Around Food NO Hair should be at waster level, swinging ever where this is disgusting. "I would have never hired this young man"? Your people should not have hair past there shoulder. (Or they need to have all there…

Curbside complaint! Grand Parkway location in Katy, Tx. seems to be getting worse and worse since getting popular. Last night I got home and was missing items and given a lesser brand or lesser fl. oz. of an item. These things were never mentioned when signing for my order.

I have called corporate 2 days in a row and they tell me my local store will contact me to resolve it. Still nothing! I have been a very loyal H-E-B customer & evennworked there as a teenager. So bummed!!!!

I returned a $67 ham to the Elgin Store on Saturday 11/25/2017. The ham after we cooked it, smelled and tasted horrible. We thought we would keep the ham and give it to the dog. But, when he threw it up. I decided to return it.

So that Saturday, I took it to our HEB store. The girl in customer service told me I had to speak to the Meat Manager. He asked me if I had a receipt and how had I paid for it. I told him I did not have a receipt but I had brought all the ham back and the cloth is was wrapped in which had the price. He told me he couldn't help me. I then asked to speak to the store manager.

The Store Manager came and asked if how I had paid for it. I told him with cash as my husband had picked it up. He told me he couldn't give me cash but that he would give me a gift card. That…

If I could rate zero,or negative stars for the HEB Plus on Potranco by 1604 it would be done. Why is it necessary to change out the cat food and carry mostly GARBAGE cat food? Have YOU ever tried cleaning cat diahhera from a litter box????

Let me start by saying that HEB has always been the store to go to, I grew up in Atascosa County and ever since I can remember, HEB has been our grocery store. In 1983 during High School I worked for HEB, back in the day when we wore slacks, dress shoes, white shirt and a tie, a lot has changed over the years but the service did not, so I thought.

Because of my employment I have lived in different parts of the state but recently moved back home to Atascosa County. My office is in San Antonio so therefore I commute everyday. Every morning I stop at HEB for my morning coffee before a begin my day and commute to San Antonio and throughout this time frame I have pretty much gotten to know the morning employees.

Every morning we greet each other and make small talk. That is a small town…

99 a pound this past week. 99. I brought the price difference to her attention. She unwrapped it, reweighed it and price it correctly. I emailed your company about that incident. No response from you. 99 price per pound. Her excuse was she didn't know the price difference.

That happened before with the sale price of whole fryers on sale. The meat man did not know that the fryers were on sale. How many other customers were not alert being overcharged? Why are your employees are not informed of sale prices in their departments?

Does the Texas Attorney General need to know of false advertising?

I purchased over 300 dollars in groceries on 9/2 as I was checking out 2 young ladies Maria and Naibe I believe to be her name, were helping me both Hispanic and spoke very good English. As I stood there waiting to finish up, both the ladies began to speak in Spanish.

this I thought was very rude, unprofessional and inconsiderate. you may as well picked up the cell phone while I was standing there. uncalled for. I called and spoke with one manager I think his name was Jay. he was unconcerned and seemed to be even bothered I called.

I take my shopping experience very serious and expect customer service to be as HEB displays. " we hire great people and offer Customers the best service" I do hope in the near future that this can be used as a teaching tool to improve customer service, HEB is…

The reason for this letter is to inform you that I was treated very unprofessionally by one of your checkers at this Kyle store. Her name is Kristine and she was at checkout #18. It was at 12:30pm. I had numerous items, it was one of your 15 item expedited lanes. She checked me thru (I was having trouble with chip encoded credit card- that might jog her memory).

Long story short, I now longer get my Groceries checked then she immediately started with the next guy’s groceries down the conveyor into my groceries. I asked her to wait for me to get my stuff into my basket twice but this had no effect on her and she just kept on her merry way. If this is the way you folks train your assistance, it’s very shoddy instruction.

On my way out I told a male manager about this. I told him I was a…

Ordered a Birthday Cookie at HEB for my daughters Birthday Party. They did not decorate it according to the specs we asked for, only colors were correct but i was running late so told me daughter,even though she as upset we should just take it. Upon further examination of it we noticed Birthday was missing the "R".Took it back to the bakery where they smeared out the area & corrected it with a different shade & left icing smears everywhere! I could not believe it was being handed to me to take that way! Even more, I cant believe the bakery found this acceptable.

I told Michael i was unhappy, showed him smears & diff color icing,he took it back and said it would be 15 more minutes to decorate a new one so i continued to wait. Michael then handed me a cookie that looked like it was…

My complaint has to do with the way you sell tobacco products. You have a few check out counters with cigarettes at them, but you still allow customers to buy them at any check out counter. The clerk has to stop what they are doing and walk to the front of the store, unlock the cabinet and search for the right product.

This is very irritating for someone waiting in line. Why not have certain check out counters that tobacco products must be purchased.

If there was a negative star to rate experience, I would have done it. I want to rate -1000 starts for the experience at HEB. I live in Waco and HEB is the main grocery store. I have no choice but I have to shop here at HEB. I do weekly grocery shopping and every time I go there, I run into a problem. Flowers go bad in one day. I stopped buying flowers. Fruits just go rotten in 2-3 days. I stopped buying fruits except bananas. Even with bananas, there was one time I bought bananas that weren't completely ripe. They were green color. They actually never went ripe.

I waited thinking they would go ripe in 1-2 weeks. They stayed hard and green for a month and I ended up throwing them away. There were so many times I bought avocados and molds developed in 2-3 days. One time I bought 7 apples…

HEB pharmacy automated system never gets it right new prescription stay in computer when you go pic up meds they are not ordered. Westgate pharmacy in Westlake. Technicians are at loss of what your med needs are bad service for a long time having to go back and forth, I am disabled and deserve better service I take Over 10 meds and need the service more than people who take 3 meds.