HEB

Would not honor price on shelf .told me take it or leave it

When I got to a store a manager by first name Jose a said to me well how rare it can’t be I got upset show him the bone and told him keep ur courtesy card I was just making u aware cause it can happened to someone else.

the store at willow park i usually love.however, 2says ago a woman very tall was shopping with roller skates on! she about ran into me.what a injury waiting to happen.should not be allowed !!

HEB as I am told, does not require employees to wear masks. I shop HEB at Braker Lane in Austin. This morning the person who checked me out not only did not have on a mask but was actively coughing into her hand, then touching my groceries.

I was told that if they are vaccinated , they do not have to mask. Are the executives at HEB living in an alternative universe. I am a health care provider and because I follow the science , I know that being vaccinated does not keep you from getting Delta variant or from spreading it.

What rock are you living under that you can’t see COVID is rapidly spreading again. Both my brother and father are HEB retirees so I am just sickened that I am forced to find another place to shop. You are risking the life of your customers. Please get informed.

I will…

HEB as I am told, does not require employees to wear masks. This morning the person who checked me out not only did not have on a mask but was actively coughing into her hand, then touching my groceries. I was told that if they are vaccinated , they do not have to mask.

Are the executives at HEB living in an alternative universe. I am a health care provider and because I follow the science , I know that being vaccinated does not keep you from getting Delta variant or from spreading it.

What rock are you living under that you can’t see COVID is rapidly spreading again. Both my brother and father are HEB retirees so I am just sickened that I am forced to find another place to shop. You are risking the life of your customers. Please get informed.

I will not be back until you decide to do…

I've been shopping at HEB for 20+ years and lately I am noticing attitude among employees; TIME for TRAINING !!! Today, I experienced bad behavior in the Produce department at your HEB located at 183 & Braker, Austin, Texas.

A young employee, Anthony, was YELLING at me for removing paper wraps off Papayas; I purchased 3 of them from a box. There were NO employees around to help and when I helped myself, this guy Anthony, was yelling at me.... I told him that I am the customer and trying to pick 3 ripe papayas and had to remove paper wraps to see if they are ripe or not. Yelling at a 70 year old and creating a scene in front of others is NOT nice. YOU NEED BETTER TRAINING. Lot of companies were destroyed when they forget their customers and drive them away. Please fire bad employees and…

Bone in sandwich

I have been a HEB customer since before it was in Houston and the store at Kirkwood and Westheimer has gotten very bad. The label printer is out and has been for your own merchandise to print cooking instructions, ingreaients and sodium content. This has been going on too long.

While shopping at HEB with my daughter I was approached first by a regular employee and then by the supervisor/manager. I was using self checkout while the checkout with employees was busy. The self checkout was relatively slow. I did have more than ten items but the since it was empty I used it anyways.

The employee approached me stating I had more than ten items and when I explained majority of my items were able to be checked as one (box of soups)( box of drinks) she then went for her manager. The manager was rude, loud, embarrassed me, made the comment that I was probably stealing and under his breath said i I looked as though I needed to steal.

I had to press skip bagging because it was registering the wait of my item. He then said he would need to make sure all items were scanned…

I purchased the hometown twisters cookies this week, buy one get one free. The expiration date was August of this year and the cookies were crumbly and they were delicious but the two parts of the cookies were not attached together and they just weren’t up to your normal HEB quality.

Ar store 713 clear lake city 2. 3501 clear lake city Blvd. Houston TX. 77072

Today at 4:48. Cashier Zalea W. Complaint is with bagger Saif I believe is his name. Very rude disrespectful. Pushed my cart into my stomach and then on top.of that he bagged everything so fast some of the handles broke I lost items in jars as handles broke and bag crashed in parking lot of my apartment. And he bagged 2 large items in a small bag. What's up with that?? Come on people. Do better. Now I have to replace what I lost.

Ok I have heard great things about HEB so while in Austin decided let's check it out because we are staying here a month and need grocery.

First off your prices are super high I am sorry but I can go to Walmart and get better prices for food. I was going to order a cake for my son birthday in the backers area and no one ever came and helped me out.

I even asked for help and no one came. 25 cents might not be alot to you but it is for me and for me not to be able to bag my groceries because yall don't have bags is Ridiculous and with the prices of your groceries so high you should be able to afford bags.

I will not be coming back to HEB ever!!

Fruit is not as advertise; I have compared it to Walmart and Kroger and their fruit is a lot better. So now do all our fresh fruit from Walmart even if we pay more. Your fruits looks good but when you taste it is horrible most of the time.

The staff shopping for home delivery or pick-up service block lanes/shelves for people doing their won shopping. They use large mobile shopping carts that can block the whole isles. This holds truth in all the HEB stores we have shopped in. I will provide pictures whe I go to the store.

We purchase the Coffee mate single serve portions all the time and some of the container are not even half filled.

I usually do not complain much but this has bother us for a long time.

The basket situation could be a hazardous accident. I have mentioned to several managers that the small basket are hard to get out of the narrow lane they are parked in. Nothing has been changed. There are 3-4 lanes of the large basket and 2 rolls of the small, however when trying to get a small basket out of the tight lane, one has to back it out and be very careful not to fall because of the tight parking.

Kirkwood Wesmtheimer store. Baggers are not wearing gloves or face masks. Saw numerous employees working without gloves and mask and were handling food items. I scrubbed my generosity alcohol to kill any virus germs so Center HEB can't stick disinfecting wipes. Just for your knowledge. I wore a N95 mask and gloves. If I comedown with coronary 7-14 days from now, HEB is getting sued.

You are not taking precautions seriously.

Someone really needs to check on the HEB at 1604/Bandera

me and my husband went to your store in Robstown Texas this evening grocery shopping we go in your store about 4 times a day and I did not appreciate the way one of your new managers named Monica talked to me tonight I was putting my stuff on top of the register and I had 3 12 packs of original cola's and they always tell us to put only one that way we don't have to pick them up because we have back surgery so

I continued to put one pack on top and told the cashier I have two more in the basket that makes it 3 she said ok so we I pass the basket that manager was bagging and told the cashier the have 2 more 12 packs in the basket and I told she knows I already told her about it and she told the cashier that is how we catch them out loud and

I answered and told her we don't steal we are…

bought a few items 1 being relief foot fizzer bath bombs got to my vehicle not in the one bag i had went back to the registry ask the cashier HELEN R she replied with a nasty attitude no you didn't leave nothing here and turned her back to me.

I always shop at the heb on zapata hwy in laredo tx . I go like 3 times a week cause I buy my stuff fresh. This is the second time I go to the pharmacy and you guys have a rude I mean rude cashier that almost made me cry of anger .

I believe her name was sandra. She made me get in line twice for my prescription and should didnt want to apply my goodrx coupon . She didnt even look at my phone when I wanted to show her what I was talking about she just walked away and stated I already had an insurance price .

My insurance price was more that what I wanted to pay . I am sorry if I want to save 10 to 15 dollar on meds . I believe I was treated wrong and I will never go back again because of her .

I dont know how pharmacy's run cause I dont work there but I feel she always give us a hard…

I would just like to know why you got rid of the jumbo pistachio and butter rum muffins? These new muffins are dry and disgusting, please bring back the other ones.

I am a long time customer of HEB, fifty plus years. I am sending this message in regards to the HEB store located at Loop 1604 and Kitty Hawk in Universal City, Tx. I find the rearranging of aisle shelving (gondolas) has caused over crowding of the aisles as the aisles are now much narrower.

You now have curb service which also prevents a smooth flow of customer traffic as the over sized carts used by HEB employees to fill curb side orders also hampers movement thru the aisles for in store shoppers. The store now has expanded the parking for curb side service, which is Never Close to being used or full, yet you have reduced the number of Handicap Parking spaces, which my wife and I both need.

Half of the curb side parking could be designated Handicap Parking and would still leave plenty…

I live in Weslaco so Weslaco Heb is MY HEB I just want to know why I am being limited to the zero to no availability on organic products? I have to travel to Harlingen Heb or McAllen Heb or Sprouts to find organic beef, tomatoes, cereals, oatmeal,canned goods apple sauce (all mostly Heb brand)and fruits.

The Weslaco Heb also placed grape tomatoes (when they were available on the very top shelf in the produce section and I can imagine little older ladies not being able to get to them and just leaving them there going to waste for I myself am 5 feet tall and have a difficult time reaching and I consider myself flexible!

Every time I bring it to the associates attention I get told the products are not in demand so they stop putting them on the shelves this is also in the San Juan location I…

I was at the H-E-B plus in Bastrop Texas on Friday, 29 November. I tried to purchase a steam gift card and two of them in fact. And it was $200. The cashier said that it didn’t go through wasn’t approved.

But I got no receipt no anything from her. So I go out to the car and I checked my bank account and it’s being debited from my account. I go back in and the customer service lady said oh if you didn’t get anything and you didn’t get your cards then and It will probably drop off On Saturday.

Well it didn’t so Saturday I called back and talked to a manager. And was told that yes one of their drawers was over $200 which was my amount. And so they went back and looked on the cameras and saw me there.

So they owed me $200 because the cashier didn’t give it to me. Or give me the gift cards.…

My complaint is in regards to the Gasoline Service Station in Seguin. I have complained to the Manager several times regarding vehicles that are left on while pumping gasoline. So far nothing has been done. I have also seen many car doors open while pumping gas with the car owners going in and out with no concern about static electricity.

If we have rules from the Department of Agriculture regarding safety, it is imperative that customers follow the rules for their own safety and the safety of others. Maybe larger signs need to be put up or maybe an enforcement monitor needs to be assigned at the pumps, at least until people are "trained" to follow the rules.

This HEB has the worst customer service, most employees are rude especially at the meat deli and the bakery, you can be standing at the counter waiting for them to help you and they act like if they dont see you.

I brought a poke bow on October 22, 2019 in the after noon to have it for lunch the next day for work. Food was kept in cool temperatures at all the time until the time to it, including during trasportation I used Ice pack.

On October 23 around one hour and half after eat, I started vomiting and diarrhea with a lot of blood. My supervisor noticed that I had desapeard for around one hr. Because i was in restroom , she ask me after if I was ok and I explained was happened.

My coworkers help walk out to the car to go home. From there the symptoms was worse and my husband took me to ER. Doctor mentioned that was food contamination. They release me with antibiotics but the symptoms continued and I have to go back to ER same night and they left me there with an IV with fluid and vomiting and…

No safe for minorities. Some workers are not well training. In my experience some supervisors are pretty disposed of your complain.

Whenever I visit the HEB in Marlin Texas there is usually only one Checker working. This creates a large line of customers waiting to be checked out. I am old and handicapped and have a a hard time standing. But I must endure to get my groceries.

I asked the other day why there was only one checker and was told the other Checkers were on break. This is poor management. Thank you for allowing me to bring this to your attention and look forward to your review

Good morning my name is Edna Haley, I live at 5500 Roosevelt Ave, Port Arthur, Texas 77640 (409) 543-7088, begob59@aol.com

I look forward to getting your sale ad every Tuesday so I can go shopping at HEB my favorite place especially the seafood. When I got my paper on October 9, 2019 I saw the sale for the crabs.(see attach). Now if you were a regular shopper looking at the sale ad like me what would you think the ad for the crabs meant? When I asked the manager about it she told me it was for other seafood that they have not the crabs. I said is there any other seafood mentioned in this ad because all I see is crabs. It clearly says the sale for the crabs is October 9-29, I have been going each week to get 3lbs of crabs. If the sale was over on the 22nd the ad should have said the…

Cashier - Hortencia G. At HEB store at 5910 Babcock Rd should not be a cashier. She rudely asked me “you don’t have anything on the bottom of your cart”? She didn’t ask the customer in front of me or the one behind me.

In addition, she scanned extra items twice during transaction and I had her remove them because I was watching. If she doesn’t like what she is doing perhaps she should rethink working as a cashier.

I called on 9/29/19 to notify HEB that my delivery was missing an Aquafina but I was charged for it. On 9/30 someone returned my call and said my refund would be done in 5 days. In addition I told the caller that the lettuce delivered was already brown and not edible.

She said she would notify the HEB which prepared my order and the cost of item would also be refunded and I would receive notification. I still have not heard from anyone or received my credit. I normally brag about HEB, but your customer service response is quite below par.

How many other ppl have this hassle in getting a refund.?????

Got a bottle of iconic protein opened bottle drank it then this gel hit the opening looked at expiration mar 16 2019. I just bought it 10-5-2019 6 months old I am so sick not funny going to sue this company!!!!

THIS IS A SPECIFIC COMPLAINT AGAINST A COMPANY I BELIEVE HAS A CONTRACT WITH HEB FROM WHAT I WAS TOLD. I WAS DOING MY REGULAR SHOPPING WHEN I ASKED A GENTLEMAN FOR ASSISTANCE,FROM BEHIND THE GENTLEMEN HAD A DARK BLUE SHIRT WHICH MADE ME BELIEVE HE WAS EMPLOYED BY HEB, WHEN HE TURNED HE WORE A SHIRT WITH THE LOGO SAS NAME TAG:AL GARCIA

I ASKED FOR ASSISTANCE TO FIND AN ITEM,THE GENTLEMEN PROCEEDED TO TELL ME THAT HE DIDNT WORK FOR THE STORE DIRECTLY AND I WOULD HAVE TO FIND A STORE EMPLOYEE,WHEN I TRIED TO ASK ANOTHER QUESTON ,HE RUDELY TURNED AWAY AND IGNORED ME.THIS IS UNACCEPTABLE, AS I WALKED THRU TO FIND MY ITEMS ,I SAW OTHER PEOPLE WEARING THE SAME LOGO SHIRTS ASSISTING OTHERS,SO I APPROACHED AND ASKED FOR HELP,THIS INDIVIDUAL WENT OUT OF HIS WAY TO HELP ME....STATING THAT THE OTHER…

Had negative customer service with a cashier/manager at Mia’s Mirror (fashion store) in Hutto. I haven’t been there for a long time. I had no idea I was supposed to download APP or send a text for getting points. So while I was doing that, took me a couple mins, the manager already charged me without scan my barcode, I want points, I was spending $512 on items.

I asked about the award card. She said I was supposed to give, I didn’t know, again it was new to me. She had to cancel the transaction. She was supposed to ask me if I want to apply an award or instruct me to get it without getting frustrating with me.

She didn’t bother to show me. Then she had to use gift cards to avoid charging me twice. I had trouble using the gift cards. She was standing behind the register and did not help me,…

I shop at HEB in Friendswood, TX all the time. Several weeks ago I had a very awful experience. A little girl with one of those kiddie grocery carts ran into my cart in the front and told me "get out of the way, stupid." I of course was surprised that a child with mother in tow would be allowed to act this way. The mother just looked at me and smirked. I think those kiddie carts are dangerous to seniors like me. if the kid had hit me from the back and I fell down that would be serious.

Please re-think the kiddie cart privilege. Too many parents do not guide their kids on how to act in public and that car can become a weapon.

Respectfully, Janie Wilson jbw8832@gmail.com 409 790-3736

19. They lost his RX. We went to pick it up and they said we never dropped it off. They asked if we were sure this is the right HEB. That is the main pharmacy we have always used. How can they think we did not know where we dropped it off.

My Dad is without his pain meds and rinse he needed to use. He was in a lot of pain last night. He is 80yrs old. We can't believe this happened. Now we have to wait until they open today to call the Doctor's office.

Very disappointed with your Tech's negligence in handling his RX and no telling how many others this has happened to.

I was harassed and retaliated against by one of your store managers in Houston, Texas. The Voss Rd location. The managers name was Ty. It was the worst experience I have had at any store EVER! She acted in a very unprofessional way.

I would like to be contacted to explain the situation and be assured that this kind of customer service is not a representation of HEB.

Regarding HEB on 620 in Round Rock. This is a complaint regarding a product and not service related. We have purchased the cooked deboned chicken white meat for dome time and love it. The last 2 purchases we made we found the product very different. It tastes very salty and not edible. Please go back to the original product.

Ann

This is not a complaint but rather a compliment! We were at Central Market on Broadway last night and got outstanding service and attention from a wonderful fellow named Lewis in your bakery department. He deserves to be recognized for doing a fine job!

We'll be back and look forward to seeing him again. He's a great credit to your company!

I am lactose intolerant and it is hard to find a good ice-cream that is lactose free. You carried Byers lactose free chocolate ice cream but now replaced it with a smart carb chocolate. This does people like me that enjoys chocolate (not vanilla) no good.

If you want to bring in smart carb that's good but please don't take away the byers lactose chocolate away. Thank you for your time

HEB should stop selling lawn furniture, bbq pits, etc. and focus on the business of selling groceries and doing it well. It takes hours to get an e-gift card sent and a few times it didn't arrive at all. Amazon can get me an e-gift card in 20 seconds.

If HEB is going to offer something as a service, they should make an attempt to do it well. Customer service is NO HELP at all. I can see that you have ordered a gift card. Can you expedite it or tell me when it will arrive to person's email?

No, but I can see that you ordered one. Can I help you with anything else? You haven't helped me with the first issue I called you about yet. That is not customer service, telling me what I already know - that I ordered a card be sent out.

Tried to go out the end I park on and was made to walk all the way to the other end of the store to exit and then walk back to my car they also lied and said some barricade was up but nothing was up just a partially close door

I have shopped at the Granbury store every since it opened. I just want to let you know that after receiving your ad for this week I will not be shopping there this week. Your 10% off ad I my opinion is the worst idea that you have come up with, there is no price comparison with this kid of ad.

If you want me to shop across the road just keep sending this kind of ad out. I get Kroger ads the same day so that is where I’m going this week.

Re: Texas Fideo. Box photo of product nowhere near the actual food. False advertising? Tasted like dog food. Will never buy this or anything from this vendor again.

Zero star rating.

Pharmacy department at heb in Richmond Tx, 23500 circle oaks parkway , is the worst group of UNPROFESSIONAL rude and useless people I ever met in my 40 years of life on this planet. Obviously those individuals couldn't make it to be a real doctors, and now they are playing gatekeepers, using little bit of power they been given to humiliate disrespect and cause problems for they're OWN CUSTOMERS!

the whole crue does not understand, that without customers they will be on the street looking for another job, and to be honest it is time to "clean house". Every single time im trying to fill my prescription, which is the same every month, I had to endure pain, misunderstanding, simple stupidity and attitude from people working at that pharmacy.

I had experience with another heb pharmacy and…

At appx 8pm on 08-19-2019 I went to Curbside to make a complaint, & had an interaction with Manager in Charge (MIC) James, which was an awful experience! I am an Independent Contractor working for Favor Delivery, assisting with Curbside Deliveries for HEB.

I have worked for Favor for over 2 yrs now. I've never had any issues with any customers ever, until just recently with HEB Curbside Delivery Customers, which I always report to Favor & HEB. , it was very confusing, because the entire building was in a "circle" without any BLDG#'s anywhere....

it was huge, & very hard to see where any Apt was located at, since the Bldgs were all connected, & went around in ONE Big Circle. So I called the customer asking her to give me guidance on exactly where her Apt was located, since I could not…

I have been a HEB customer for past 25 years and it was disheartening to see HEB allowing solicitation inside the store. Case in point - I am at the HEB Spicewood springs & Research blvd store in Austin TX and they have solicitors from Spectrum cable company harassing HEB customers. This happened to me twice and complained to HEB store manager, but it fell on deaf ear. It's not appropriate for young sales guys trying to sell you cable service while we were in a hurry to pick up one or two items.

With robocalls on landline, junk calls on cell phone, massive advertisements on TV and internet, we go to HEB for peaceful shopping. The SPECTRUM cable guys are destroying the experience.

As a loyal customer, I am requesting you to STOP this practice. Every customer has choice where s/he can shop…

I stood in line to receive my order. This is at heb. On potranco at the true texas bbq. I stood as I notice them notice me and they did not respond. I went to the gentleman at the door and requested to talk to the manager. I went back and still had little response. These staff members have no sense of urgency or hospitality. And they looked for excuses for their slow service. Can i have the gms name

Thanks

Recently purchased an item that got spoiled while being in my refrigerator. Explain that to me!!! Plus it reads packed on 6/21/19 I purchased item on 6/26/19 it should be good till 7/12/19. Can someone explain to me why???

Went to my local HEB off of goliad road and south west military. Was trying to schedule my prescription for refill on 7/1/2019. The lady at the pharmacy counter told me that i could not file my prescription because it was to early to get a new one.

I agreed with her and told her that i did not want to pick up the prescription today, but schedule it for pick up on the date listed above. She told me she had to go ask the head pharmacist.

i waited patiently and after a minute the head pharmacist came to talk to me. He told me i would not be able to pick up my prescription until 7/8/2019 and that i would have to come back then. I explained to him that my prescription only last for 60 days and that it would be ready for renewal on 7/1/2019.

He then proceeded to tell me that i could pick it…