Hertz Car Rental

I have getting over charged for the same car rental over 27,000 on top of I was sexual harassed by hertz employee when I refused he wouldn't fix my Uber where I could work. So I transfer contract to another location and things started to come up missing out of the car.

Until my driver's license and bank came up missing I reported to the police October 26,2023. Hertz used that stolen bank card nov 13, 2023

I didn’t even receive a car talked to someone over 13 days ago and they didn’t even return my money and now they’re saying another 10 which would be 25 days sending me in overdraft I need my fund’s returned asap this is very unfair to hold on to my money for no reason. I was been supposed for a refund can’t get in touch with anyone.

Hertz rental car at Kansas City airport. Worst customer service! Please avoid!

If it were possible to give this company a negative 1,000,000 I would. I am a travel nurse and I am currently working in South Dakota. My family and myself are from Virginia. My truck that I use to haul my camper needed to go into the shop for a few days and I needed a rental car to have to back and fourth to work in. So I reserved a car online, had everything squared away just to be told on pick up that I needed to show proof of a flight out or to put a major credit card on file.

Some back story. This Hertz is the one located in Rapid City at the Reginal Airport. Upon arrival, the man at the counter stated that a major credit card needed to be on file to secure the car and then upon arrival back to the airport, I could pay with my debit card. I tired explaining to him that a while back I…

They contacted me 15 days after rental return and security deposit refunded stating front end damage to this car like I’m stupid

When security deposit is refunded rental agreement is closed

Security deposit only held for damages

I feel like I want to take legal action just from then trying to be currupt

We have just returned back from holiday after using Hertz UK LTD We dropped off the car on the return date (June 29th 2023) at 7.36 am to Hertz Car Rental - Lhr - London Heathrow Airport - Northern Premier Road

One of the extremely confusing emails we were sent immediately after dropping the car off stated we were charged for EXTRA CLEANING / SPECIAL CLEANING. I have requested photographic proof behind the reason for the cleaning but have not been sent anything.

money was taken out of my bank without me having a chance to dispute the charges

I was instructed to board the courtesy bus and that everything was ok. obviously not the case because they charged me. I did not get the option to wait around and nothing was explained to me at drop off.

the employee first told me I was waiting in the wrong line, wouldn't give me the receipt or tell me how much my invoice was before swiping my card, and then proceeded to yell at me when I told her I needed a receipt, saying "are you telling me what to do? Don't tell me what to do". This is absolutely ridiculous.

I'm a customer who frequently rents cars, and, unless I get an apology, this will be the last.

I don’t know what’s going on at hertz but your company shouldn’t be renting car with the tires down to the wire and hertz has put myself as well as my family lives in danger by doing so and I’ve had to buy 2 new tires because hertz rented me a car that shouldn’t be on any road or highway and I want to get compensated for it as well as a refund for the tires that I had to buy because of the car that’s not supposed to be driven after the 3rd tire blowout my anxiety flared up and

I left it on the side of the highway in Lawrence ga on 85N near exit 109 someone from hertz need to go get it as you can see from the pictures that the tires are down to the wire and this car needs to be off the streets

I had over 7,000 hertz rewards points. recently after checking my account, I saw all the points are gone. I spoke to a company representative who said they were the manager there. She said there is nothing they can do to retrieve my points (even though I spoke to 2 different representatives the week before who said they will return them to my account) She openly admitted that they recently changed their policy without notifying any customers and

there is nothing she can do to help me. I spent over $7,000 over the years to accumulate these points. I would like to book a 4 day rental for the summer and am extremely disappointed, frustrated and disgusted that my points were just taken away without notification or promise for help or any sort of customer service.

Please reach out to me at…

I would recommend never using Hertz Rent A Car. I'd gone in at a recommendation because my car was in the shop due to an emergency. I had a full checking account and they refused to take the money out of it after my credit card had been stolen and I was waiting for it citing some "credit" issue with the debit card.

Then they seemingly started sending out people to threaten me because I had no choice but to use another service. I know it was them because I kept getting public complaints about my car in random places. These people are a kind of mafia I see, and they have connections to several large companies in the area that don't tolerate people using other services.

They don't care what your problem is sociopathic. I would not use any business who is using Hertz, and I would pressure…

I rent a car from here. I delivered the vehicle as we rented it. There were no accidents or bad situations.

However, this company defrauded me by claiming that the rim of the vehicle was damaged. He confiscated my 200 Euros. It is also seen in the Google comments that they defrauded everyone in this way.

When rented the vehicle added additional driver was never told about aao fee was told certain amount an deposit of 200 all was good day to return vehicle had it set to return to different location all went well with returning well above amount of gas then when received vehicle had it all cleaned out well for them was told by representative all was good would receive email with receipt never received it called twice didn't get it finally got it once place was closed had an additional 110 in fees for aao not once was this mentioned the additional driver was added at the time for renting an was told price of rental would be 719 plus 200 deposit would get back at time of return an now getting receipt for 828 an still have not gotten the rest of my deposit back I am not happy this was my first…

I have been a Hertz Gold Member for over 24 years. I have been loyal and grateful for the consistent and reliable service. I recently had an experience in Las Vegas that has caused me to write to you in hopes that this will be a wakeup call for Hertz, as well as for you as CEO.

Unfortunately, not because I was looking for ammunition, but because I was looking for the corporate address that I ran across pages of complaints by Hertz customers with little to no resolution, concern, or value for your customers. I had always held Hertz up to the same standards as Nordstrom, Costco, Lexus, Whole Foods, and Amazon.

To their credit, though not perfect, they are always happy to resolve concerns and make sure the client leaves with a good experience even in the face of problems. This was not the…

Hi good morning I had a reservation on last Monday I got a call from agent name Gabril very rude and unprofessional person never seen such largest company worldwide with reputation this call and said I have car for you and been requesting it very important and I been appointment with mayor and other business meetings and he I don’t care it you people go a get car some els I been telling him I have bookings with you and

said I told we don’t have for you and hang off shame on such worst employee and 3rd customer service people like this need fire it in Alamo highest sanantonio, tx I have rented at hertz At airport and paid about $156 dollars more than my booking I been told they pay back difference for future booking hertz is one world the best company that one can trust please contact me…

BWI had no cars in Presidential section and there was a two hour wait 5/15/23. This is totally unacceptable. Rental Record # 196893373 this car is dirty and it has a squeaky driver door. 3443.

I am a hertz car rental gold member. On April 24 I rented a car from Hertz at Houston George Bush Intercontinental Airport. to be returned on May 16 I was told to pick up any car from the 5 stars or president circle which I did.

I was given a Hertz Rental Record receipt.

However, in trying to extend the rental I am told that neither the record locator number (185180811) nor the confirmation number is recognized. Trying to speak to someone has been a HORRIFIC experience and I am not able to reach out to anyone.

On 4-12-2023, I rental a vehicle from your location in Austin, Texas, (TXAUS16/0767816. The rental record is 177972281 for a 2019 Honda CRV. On Friday, 4-14-2023, I attempted to start the car and the battery was dead. A local mechanic was able to start the car and I discovered the battery was leaking, and was very corroded.

The mechanic advised that I should get a new battery. 00 for reimbursement. 00 normally. Due to family commitments, I was not able to purchase a battery at that time. The following day, I again contacted the road side assistance department and was informed that Hertz would cover the cost of a battery with payment over the phone.

I had to leave my family and drive 45 minutes to an Auto Zone located in Uvalde, Texas. The battery was replaced, but when the service…

25 pm and I reached the counter at 09:00 pm due to the long queue. Only one counter open even though every one had booked. Hertz knew exactly how many people would show up at once but was completely disinterested about his customers leaving only one counter open.

It took longer to rent the car than to fly! It’s truly a shame! com but they didn’t answer me and this is even more unacceptable.

Picked up the rental, after taking nearly 2 hours. The rep was fine and very helpful. This complaint was not about him. When I exited the parking garage at the airport (which was dark), I realized there was a good amount of dog hair left in the vehicle.

It was obvious that it was poorly cleaned out. We have a 10 hour trip ahead of us and we did not have time to clean or take this vehicle back. We are so disappointed and will never rent from Hertz again

Regarding my first complaint, I reiterate that the HERTZ employee in Torres Novas demanded that I deliver a physical credit card when I explained that I had the card on my mobile phone. After being denied the rental without the physical card, I ended up withdrawing money for this purpose. Later, I remembered that I also had the card on my mobile phone and, when I delivered it to your employee, she provided the card's details to your other employee by voice. It is unacceptable that, after a physical credit card was demanded, it was possible to provide the details over the phone without any valid justification for doing so.

Regarding my second complaint, the HERTZ employee in Coimbra informed me that the money withdrawn from the credit card for the diesel deposit would be returned within 72…

The day of rental , they called and said they had not the car I reserved two days before , when the call I was very close to their store , I told them I was on my way up to talk to them about the white Tesla I reserved , they said they did not have a white Tesla , and hung up on me , as I was pulling into their place I send the Tesla leave their lot with their employer in it I followed him where he parked it around the corner , their guy got out( I have it all on video ) I went back to the store and

video taped the conversation and they lied to me and said it never happened ! I wouod like to talk with some one about this issue before I go to bbb please contact me at 6189100190

1 did not receive my money back in time. Taking well over a month. 2 SUV was coded not to be driven on Tuesdays. In the Philippines, no employee told me that. Was pulled over by a parking officer with an AK-47. Scared the life out of me. 3 Return the car early because of all the problems I was having with the car. Never received the money for what was supposed to be the 31 days rental. 4 never return the car back into stock. Keep it out the full time of my rental when I did not have possession of the car. 5 requested her to do research and investigate the fraudulent workings of their franchise company. Because I did not receive my money back it is to assert that they did not do the research.

Extremely fraudulent companies in the Philippines and around the world hertz rental car.

My name…

March 6, 2023

RE: RETURN OF FUNDS $1,176.00 CA D.L. #: F4476009

Dear Hertz:

From March 14-20, 2022 we were guests at the Hilton Garden Suites on Stevenson Freeway in Dallas, TX. We were left out of the system for parking privileges.

Premier Parking is owner of the lot and we incurred penalties, some amount that we are unsure of but with the punitive super charge it came out to $147+/day. This was done eight times. This penalty notice was sent to Hertz rental which paid the bill. We were then billed via the Visa to Hertz. We graciously received forgiveness from Premier Parking. Premier Parking also paid Hertz rental car all the money back.

We consider this double payment. It has been one year of fighting with Hertz Car Rental and return of our funds. We consider this fraud and abuse of…

I made a reservation for a full-size car in Richmond, VA, Broad street location (8021 West Broad Street, 1 week rental) to be picked 2:00 PM Friday, March 3rd. The reservation was made though Hertz website using my account with Hertz.

The rental was pre-paid for a week. Friday (yesterday), my wife dropped me at Hertz location and left me there so she can prepare for a upcoming trip we were planning to make. At a counter I asked the manager about the vehicle type I was going to receive. The manage (Ms.

Sarah Cooper) told me that there is only one car available in a category close to my order (mini SUV) and there are no cars in category I reserved is on the lot. I made a point that the specific car class and size was ordered due to specific needs I have and asked her to see if she can do…

Hello, I need some assistance please.

I am a physician with Signify Health, and have been renting cars by the month through my company with the Hertz Oak Hill Austin store for several years now. I have always had wonderful customer service there until today. The gentleman manning the desk, Nick, is one I had not met before. When he handed me the keys to my rental, I asked if it had Apple carplay - which I need for the navigation as I am doing home health visits for patients. He said he did not know. I asked if not, could I trade for another car that does when one comes in. He became more and more agitated that I was questioning him, told me that he could not hold cars, could not guarantee me anything, etc etc. I commented that this was surprising as I was a long term customer and had…

Fraudulent Contract&Bank Charges 11/20/22 -12/16/22New Contract Fontana ca Ended Returned GMC Moreno Valley Location,Branch Manager took possession12/16/22 I am being CHARGED additional 12Days Fuel,Cleaning FEE12/27/22 $2631.67 has Overdraft Both of My Accounts,I lost My Job due to STOLEN FUNDS OUT OF MY ACCOUNT DUE TO THE MISTAKES MADE.Bogus closing contract IM LOOKING4 SPEEDY RECOVERY TO MY ACCOUNTS WITH INCENTIVES& HERTZ TO TAKE ACCOUNTABILITY.

Rental Record # 127510095 Picked up rental at MCO.

First few days were OK. Car then started to show some problems. The following Saturday we left for the airport to pick up friends who were spending some time with us. They texted us upon their arrival. As we attempted to leave cell lot at MCO, car did not start.

Needless to say, beyond our embarrassment, we were unable to get them, requiring alternate transportation to Cocoa Beach. After what seemed an interminable delay, the car finally started and we made it back to our destination, arriving AFTER our guests.

Contacted Hertz the next AM and was told that it was incumbent on ME to get the car back to MCO. Told her of the starting problem but that didn't seem to matter to Hertz. Result; plans we all had for that day cancelled.

The next…

It is generally up to the rental car company to set their policies regarding extended use or late returns, as long as they are legal and not discriminatory.

In my specific case, and as seen by the attached statement of my assistant, Sue Grace, she notified the Hertz rental car company that I would be returning the car late, and they did not warn her about additional fees. It is generally considered unethical for a rental car company to fail to disclose important information, such as fees, to a customer. Customers have a right to be informed about the terms and conditions of a rental agreement, and failure to disclose such information can be deceptive and cause inconvenience or financial harm to the customer.

I purchase a car with hertz, October 4th, 2022 through lyft. While working with Lyft a car hit me on November 17th. While I couldn’t work and was trying to swap my car(which they gave me a hard time about it, they made drive to car to Des Plaines.

Saying the car will be ready at 1pm. I ended up waiting for 3 hours till I couldn’t wait anymore because I had to go work. The next day I went in and she got mad at me because I couldn’t wait any longer for a swap car.

I return the car and they billed me $3000… where did things charges come from and I was doing lyft to pay this off. I want these charges off my account immediately. This is unfair and unprofessional.

In Hawaii (Maui) to rent my my vehicle, rental record# 839069335. My experience with Ryan, if that's even his name, was less than desirable. He was extremely rude and flippant. $200 was the expected rate to hold for incidentals, although he ran the card to hold $400, after I requested no insurance.

He never offered me no insurance, only 2 options of low or higher amount. I literally had to ask for more options. To which he then began questioning me about my insurance coverage. Every reply got more rude regarding my rental.

I asked for a supervisor/manager and he stated that he was the manager. I look forward to speaking with someone who can improve this experience. Not to mention, the car was not the cleanest.

I experienced a very rude employee at the Hertz counter at the Pittsburgh international Airport. Her name is Jackie. She refused to speak with the Priceline customer service clerk to resolve an issue with my car rental. I canceled my reservation and received much better service from the Avis employees.

Jackie is not good for Hertz rental car business.

Reservation # M10940731 - We rented a van from 6/23 thru 6/28 - The car was damaged and stopped on the road 3 times, the back door lock was damaged, the car was making loud sounds and there were check engine lights (mechanically the car was damaged received). I am requesting a refund back to my credit card due to a car received damaged from day 1. Please contact me at 224-659-8016.

contact me me at number and email on reservation Damaged Picture Attached.

We got our rental, no problem! Turned it in no problem! The problem came when I looked at my credit card statement, I was over charged $600!!! When I called they tried giving me a list of extra things and told me they were sorry, but they couldn’t help.. I was furious!

I WILL NEVER RECOMMEND OR RENT FROM THIS COMPANY AGAIN!! Terrible misrepresentation of their fees.

My complaint is when I drop the car off they were supposed to be open until 6 PM and they closed early. With no dropbox could not leave the keys. So I left the keys with a friend. And they told me they could not go get the keys.

And they expect me to drive two hours to get the keys and bring to them. When the keys are just 10 minutes down the road.

Did prepay rental on4/17, picked suv up on 4/19; was told they had to put us on biggger suv at no extra cost but had to have credit card instead of the debit card I had used on line. They issued me a credit and said it would take 3-5 business days.

Then after we returned car on 4/25 was told credit would not show up until 7 business days. It has now been 9 business days and my bank still can’t see the credit. Called 800 # and could not talk to a person; called and LM for mgr at local store.

Lady at my bank said she had problem with Hertz in past. I have emailed twice and they said to call my bank if I didn’t have credit in 7 business days. Lady at my bank says this is not something that they have to process; it just automatically shows up in my acct just like a debit purchase.

I will…

FLL Hertz: Charged for damage and liability tho I SPECIFICALLY said I am double covered thru credit card and personal ins. When I got to the hotel 4 hours away, and had returned from ICU visiting my sister on life support, I saw on my email receipt I had been charged.

I called up and was told they couldn't cancel it on an "open reservation" and to ask to have the charges removed when I returned the car. )"Ron" said the same thing. I called again. FOUR different people told me I could get the charges removed when I turned it in. NOT. They just LIED!

I did not want or need the insurance as I CLEARLY told the agent. I was in tears at the counter because I had just gotten off a cruise to find my sister was on life support and instead of flying home to Va with my husband I was renting a car…

25, we rented a car from hertz and our car company paid for 30 days at which time we told the local office we would be needing the car for a longer time because out car was not fixed due to inability to receive car parts related to the effects of covid. we got a letter from hertz saying where is the car, so we contacted our local office again and said that we would be paying out of pocket for the rental.

then we get another letter (a nasty one) stating what hertz was going to do if the car was not returned. so we went back to the local office again and was told that everything was all right and don't worry.

well, the car parts did not arrive and we have to keep the car longer. then we get another letter (nasty). we again contacted the local office and were told they didn't know what was…

Due to shipping delays, my car was not fixed on time from an accident on Jan. 23 2022. Geico quit paying for my Hertz rental after 30 days. we contacted our rental office and let them know. They assured us everything was ok to keep the car until repairs were done on my car.

Well, corporate apparently knows nothing about this and there is no way to contact any one there. I am getting letters threatening to do all kinds of nasty things to me since I have not returned the car. I would love to explain to them the situation, but I can only shout it out to them.

Who runs this company and who allows this sort of thing to happen in this day and age. All phone numbers are either busy or keep you on hold indefinitely, or say that's not my department, even though the number you call was on the…

I had a reservation that was charged to my credit card for Fort Worth and then I get to Fort Worth and they do not have the vehicle that I reserved and someone had canceled my reservation and now I’m in Dallas trying to get one and they have not giving me back my money on my credit card either so I’m stranded in Dallas without a vehicle

i wish there was a way to do 0 stars. Do not book with this company unless you want ripped off. They put our company code in wrong when i booked and when i got to airport to pick up car they charged me $425 more even though they admitted it was their screw up.

Then after they guy redid my reservation to the new price he entered the drop off location wrong and so when i got to my drop off location at the end of the week they charged me another $630 because they said i was dropping off at the wrong location. When i called hertz and showed them the original reservation and where the guy didnt just copy the info over and messed up the drop off they said yeah he shouldnt have done that but we are not going to give you any of your money back.

They did not care at all. We have cancelled all of…

Hertz has franchise and corporate location which are mainly located at airports. If you rent a car from a corporate location and have an issue with the car, you can’t get a replacement at a franchise location. So, no matter where the corporate is located, that’s where you have to go even if it hundreds of miles in any direction from where you are.

Good luck trying to find a location, and getting someone locally to answer the phone. Basically, you are up the creek.

I was in a car accident with one of your rentals. It was a head on collision which was not my fault. This happen on 10/24. I am so disappointed because I have call almost every day to see I I can get a rental.

They tell me this has not been a sign to an adjuster. What is the hold up?? No one can tell me anything beside a adjuster has been sign to the account. I need a car to get back and forth to work until you guys do whatever you do.

They have the police report stating what happen. I find this just totally to long to keep telling me you haven't sign an adjuster.

I called because I got charged the wrong price for my rental. When I tried to get help from customer service I talked to a gentleman by the name of Nicholas. He already seemed annoyed as if I was bothering him.

While I’m the phone after every time he said something or answered my question he would breath heavy. He provided no explanation and never answered my question. I requested to speak with another agent he said they were all busy.

I then requested to speak with a supervisor and I got told I would get a call back. This is my first time using Hertz rental company and because of Nicholas it will be my last very disappointed in the customer service.

Car rental, 8/8/2021 – 8/13/2021, McCarran Airport

When I arrived at the pick-up lot, customers had to wait over a half hour in 100-degree weather because there were no cars. When I finally got my car, a 2019 Chevy Malibu, with 63K miles, the car was filthy and reeked of cigarette smoke. I had to drive back to McCarran airport to change cars and was given another 2019 Chevy Malibu. The car was not clean and I noticed some odd things about its transmission. Upon driving it, I found out that, on hills, with the gearshift in reverse, the car went forward! This is a major safety hazard and could easily cause an accident.

The rental charge was $388. I have been unsuccessful at being compensated. I filed complaints with Hertz and the Better Business Bureau.

00 dollars on her card,still nothing was said about me using my credit card and her the only driver. Need Less to say we could not rent the car. I was told it was fine but that it would take ten to fourteen days before it would show back up on my card. I explained…

Hello, I made a reservation online for a car rental in Portugal from 8/25/21- 9/4/21. When I went to pick up the rental they didn't have the car I wanted, I wanted a small car they gave me a Jeep.

I ended up paying extra for GPS which I couldn't get it to work, I would put in the address it would give me other addresses I wasn't able to put the address I wanted, after the second day I gave up. I ended up paying extra for a GPS that I couldn't use.

My mom lives in Portugal I had to use her phone as a GPS. I would like a rebursment. I would like someone to contact me about this issue.

I rented a car on six Dash two Dash 21 from the Minneapolis a International in Airport. I had reserved it ahead of time. When I was checking out the agent asked me if I wanted insurance and I declined stating that my regular car insurance would cover me.

She stated that it would only be $33. She neglected to tell me or emphasize that it would be $33 per day.

Vacation with my family in Orlando Florida From 04/3/2021 - 04/07/2021. The lady - Monica at the Hertz front desk ( Orlando Airport ) told me that I could Not use my car Insurance for Hertz rental car. That rentals car in the Airport work different.

99 per day for Extra Insurance. I called my car insurance to explained what just append and they told me that the information the lady told me was not truth that I could use my car insurance for my rental car.

I have been trying to call and get my money back -No one has call me back -its been 2 weeks. I fell that they took advantage of me. No Professionalism at all -Bad customer service - My rental car $800 For 5 days -was more expensive than my hotel ........

To Whom it May Concern;

Rental Agreement No: 835781472 Reservation ID: J70320437C0

We are writing this letter to inform you of an unpleasant, frustrating, and time-consuming experience we endured during our Dollar Rental Car rental from March 18 – 20, 2021. Due to the lack of customer service, being misled regarding your reservation policies, and the hours we have spent trying to find answers, we strongly feel we should not have to pay Dollar a fee for such an inexcusable series of events. We are requesting a full refund.

Upon arrival at SFO Dollar rental counter, we were dismayed to find we were the 11th customer waiting to be assisted and only one agent behind the counter. Three other stations remained vacant until we had been in line about 45minutes. So we waited over an hour in line…

I have been a loyal Hertz business customer for over 30 years. Apparently, the points earned by loyal Hertz customers had their expiration period reduced from 24 to 18 months when there is no activity in their accounts. I was not made aware of this change, via mail or email. I was also not warned when my points were about to expire. And, Hertz is one of the few travel rewards programs that does not include an expiration date for points in members online accounts.

I was laid off from my job as head of national institutional sales for a large investment firm in Sept 2019 and I found a new job in Jan 2020, just prior to the covid pandemic. All business travel ceased and I have not been able to travel since I joined my new employer. However, my firm is now encouraging employees that have been…