Hertz Car Rental

Thanks for Traveling at the Speed of Hertz™, JORGE MAGNUS LANDMANN Reservation # H83442369F2 I am astound at the extreme low level of Hertz Peru. I have never seen any less organized company. I reserved an automatic car, as per the reservation contract above.

Upon arrival, at the established time (11:30am), at the Hertz counter at Jorge Chavez airport, THERE WAS NO CAR AVAILABLE, only a manual pick up. They search for an automatic car, this went on for about one hour. They asserted that they could get me a small automatic car around 2 pm, some 2,5 hours later.

I had people waiting for me at Paramonga archeological site at as 2:30 pm. I had to rent a car at another rental company, by the time I got my car at AVIS it was 1:15 pm. Obviously I lost my scheduled meeting since it takes about…

Your location in Baltimore (BWI) airport was not able to provide the mid size SUV that i reserved through AAA of RI. I am told that I would be "upgraded" at no charge to a larger suv (Toyota). 00. I really feel that your firm had no intention of providing the Jeep compass that was stated in my reservation paper work.

The agent i spoke with was extremely soft spoken, and I am 76 years old and probably a candidate for a hearing aid, I could not hear what she was saying to me, and being late for my daughter's appointment at UDEL, I just took the car and ran. I know that i should have stopped the whole thing when the final $$ came up on the…

November 9th I made a reservation to rent a mid-sized car from the Hertz office in Fayetteville, Ga. My confirmation # is 3332966072 to be picked up tonight, 11/14/2018 & returned 11/17/2018. " The "Demand" is irrelevant to me because I was being forced into something less than I desired and had been promised in size, not to mention that a compact vehicle is less to rent.

I was offered the opportunity to travel into Atlanta if this was not acceptable. I originally chose to rent from you because it was conveniently in my town and I did not want the hassle of making a trip to Hartsfield/Jackson airport where I could have rented cheaper.

I noted that there didn't appear to be another vehicle of any kind on the property at the time. I checked with my insurance company, (USAA), about my…

showed up at the Miami DT HLE location on 11/9 where I had a reservation for full size car to leave on a quick vacation to Key West. When I arrived, place was dirty, waiting for a while could tell all other patrons were not happy and standing around.

Finally I was told there were no vehicles there and they did not know when any would come in. Didn't matter that I had a reservation. They had @ 200 cars that morning but not their process to honor the reservations nor could they look in the system and tell me when one would come in..

basically sit, shut up and wait while the CSR's joked around, were rude, talked about what domino coupons that had for lunch. I finally went on line and said I will pay for uber to the Hertz by the airport and they said they could not transfer my reservation.…

Hi,

I have encountered rude customer service not once, but twice from the Hertz located on Route 9w in Newburgh, NY store number NYNew06 or #7906. I asked for help in regards to renting a car to an employee "Cindy" and received nothing but a attitude. She has stated that she does not think car are available, and when asking a fellow co-worker in stead of putting me on hold the conversation she had with the other employee which I herd over the phone was very much of an insult because I wanted answers to the question I was asking. I can hear in the background ' Can you take this call he's not listening I don't know what's wrong with these people today". in a very nasty and childish way, along with small hints of frustration as if me not knowing how Hertz operation is ran is a crime. As if I…

I rented a car from the Dallas fort worth airport from 11/3 -11-5 and it was a convertible the vehicle was infested with ants i had ants all over it was disgusting and when i return the car and complained the only person was the person who gave me my receipt and they really didn`t care i paided good money rented a premium car and was overwhelming disappointed with the products

Mike Lample 847-414-6126

I rented a 12 passenger van through Sea-Tac Airport (confirmation# H58411661F9)

Pick up Sep 27th @ 9am at Sea-Tac Airport Return Sep 29 @ 6am at 1501 8th Ave, Seattle. Because we were due to catch a train from King Street Station at 7:45am. Confirmed w/Hertz (Jackie) on Sep 21st to return van at the Downtown Seattle facility. Again confirmed on Sep 24th (Joyce) to drop off van at 1501 8th Ave, Seattle. Also called the Seattle office and spoke with a representative (Gus). I was instructed to return the van to the 6th floor and leave the keys in the drop-off box because the facility would not be open yet.

On Sep 29th at approximately 6:15am we arrived at 1501 8th Ave. We realized that the van we rented could not enter the parking garage (too high). I walked to the front of the Hertz office…

I AM CURRENTLY RENTING A VEHICLE THAT IS UNSAFE. I WAS PULLED OVER BY THE POLICE TODAY AND TOLD THAT WHOMEVER DID THE MAINTENANCE ON YOUR VEHICLE REPLACED THE RED BRAKE LIGHT BULB WITH A WHITE ONE. THIS IS UNSAFE.

THIS COST ME 1 HR OF DELAY INTO WORK TODAY.

ALSO THE FRONT PASSENGER TIRE IS LEAKING AIR. I FILLED IT AND THE SENSOR IS ON AGAIN. I CALLED TO HAVE THE VEHICLE EXCHANGED AND YOUR SUPERVISOR LINDSEY AGENT ID #2712005 STATED THEY COULD NOT SERVICE AND EXCHANGE A NEW VEHICLE AT MY WORK.

I NEEDED TO TAKE MORE TIME OFF WORK AND GO TO MCCARRAN AIRPORT AND EXCHANGE. I TOLD HER THAT WAS ANOTHER HOUR PLUS OFF WORK TO DO THIS. SHE SAID SINCE ITS WITHIN 10 MILES HERTZ CANNOT DO THE EXCHANGE AT MY WORK.

THIS IS UNBELIEVABLE SINCE THIS WOULD BE MY THIRD WEEK RENTING THIS VEHICLE FROM HERTZ…

Worse!!! Why did State Farm sign with Hertz!!! Worse customer service!!!! Can’t get a car! State Farm please get them off your list!

I left a car back 12 hours ahead of my time and the seat had some dog hair fir which they charged me $75. A 20 min job that I could have take.n care of if someone had called me.

I am shocked at their lack of customer service as they said it took 2 days to clean!

I picked-up a rental car at the Hertz location on Monday, August 6th, 2018 at the McCaren International Airport in Las Vegas, NV - when I arrived there were no cars available and I had to wait. Today, August 8th, 2018 the right passengers tired showed a low tire pressure signal inside of the vehicle; I proceeded to call Hertz and was told to return the car and pick up a different vehicle.

I arrived at the drop off center and proceeded to the Hertz counter and waited in line for more then 30 minutes, I was then told to go get keys from a vehicle and bring them back into to the office/counter. I did this and waited in line again for more then 20 minutes; only to be told that I took the wrong keys.

Again, was told to go back out to lot a pick another car and bring the keys inside for…

I rent a car in Santiago Airport Dominican republic on July 13, 2018 RENTAL RECORD L 1807852 4 , at the Airport they have no cars and I have to wait 45 minutes because they said they bring a car from Puerto Plata but to cover that, they put that they gave me the car at 2.55pm when the car was giving to me at 3.30pm. The ladie at the counter insist me to buy an Insurance to protect the car, I carried AE Platinum card but she said that wont cover damages or otherwise they won't give me the car so I have no choice.

I went for a Baptism and a weeding to DR so I need the car. When I got the car and start driving the car was shaking, I assume was the road so I keep driving at next day the light for engine turn on and battery light also, I call Hertz they told me to call 809-544-7111and I…

I was contacted by Hertz on June 26 through my ins. State Farm by the agent Ayonna Cruz at Hertz 3204 W. Tennessee st. Tallahasse Fl. 32303. She ask me what I needed and I told her I drive a Cadillac xt5 and since i had recently had back surgery I would need a suv comparable to that.

I told her I would need the suv on July 9th at 1030am. Again she responded with "no problem" , Hertz would pick me up at 10:30 and for me to give her a call at 10:00 on that day which I did.

I was pick up at 12:00pm, and when I got to the Hertz office she put me in a JEEP! I said that is not an SUV and she assured me that it was. I was born at night but not last night!

It did not seem to matter that I had back surgery as I had walked in with a cane and a JEEP is what I got. I could have used a step ladder…

Paid to rent a car via their website but when I got to my destination I was told my credit score was too low to receive a car. ..Now I am without a car and my money will not be refunded from Hertz and the insurance company for 6-10 days....Never will I recommend them.

Hertz Reservation H20802854C2 AMOUNT TO BE PAID AT TIME OF RENT 261.15 USD in fact we were charged $800.00

Can you adjust to price quote of $261.15

Nan Middlewood 425-778-4771

Thorburn driver did not follow freeway rules while driving a rental car. They sped everywhere and I believe the driver was drunk. Rather than phone Hertz they told me to share online so that something would actually get done about it. Let's hope this helps.

Reserved car at Hertz at 12:00 didn't get until 3:30 the lady in yucca valley. Well, the front desk yelled at my daughter and told her to shut up my 2 year old granddaughter cause she was crying. The lady was very rude we should of not been treated this way.

I will never again rent a car there again. By the way they need to put on the door no kids allowed this is bull crap. I should of went to the base I would of got a discount and a better deal and excellent custom service.

On June 19, 2016 I rented a car at Hertz, the worst mistake I have ever done. The customer service was very nice to me and established a conversation with me of why I was visiting Pensacola. I told him that the reason for my visit was because my daughter was moving over there because her husband was station there. I gave the customer service my information for my reservation and he explain to me all the charges I was going to be charge. I ask him if I was only going to be charge $43 like it said on the website.

He say yes and that there was going to be a $200 hold to make sure that the car was return back in good condition and with the tank with gas the way they gave it to me. He also explain the if I don't return the car with the same gas they will charge me 9.99 per gallon. He never…

I visited the Hertz car rental location at Katy Mason on 8/19/2016 and spoke with the employee there named Nick. My complaint was that the rental was in my name and should have been in the name of the insurance policy holder, and that I was being charged for an extra 10 days of rental when I was told it was covered by insurance.

He could only tell my that he doesn't know or to call corporate. At the end, after my insurance agent called them and got put on hold and then hung up on, Nick proceeded to let me know the other employee was the manager on duty. Her name was Teraneka.

She did not have any customers at first, so I was even more upset that she didn't take the time to handle my complaint or questions on her own. So Hertz corporate guess what? You had a manager in training and a…

On June 25, 2016 I reserved a Kia Rio from Hertz on Brittain Road in Akron, Oh. When I went to pick it up on June 28, 2016, the representative told me that he would upgrade me to the Hyundai Accent because they didn't have the Kia Rio. He continued to tell me that they did not have time to fill up the tank and if I wanted gas that I could wait for a few more moments while he goes down the street to put gas in it. I refused because I had somewhere to be at 10:00 a.m. and took as is.

When I got in the car, I noticed the seats were dirty and when I drove on the street the window had some type of residue on the inside. When I got out of the car I noticed the fender was lifted on both sides. There was a rattling under the driver side and the tires were bald. When I took the car back the next…

I never got to rent the vehicle because my insurance card list my 1994 Chevy on it and attendant told my it WOULDN'T have comprehensive and collision coverage and that I needed to show her another card with a later model vehicle. I've NEVER BEEN SO HUMILIATED IN MY LIFE.

I will NEVER EVER DO BUSINESS WITH YOU. I am also calling my insurance company (USAA) and the local BBB TO FILE A COMPLAINT.

G8913484285 but car was not given & no refund claiming that I'm on do not rent Hetz list without explaining why ?? I even don't know why They told me come on Monday manager on duty problem will be solved or money will be refunded They advise to call customer service on 02052013519 but

no answer till now I was forced to rent from other company a car Wichita is costing me a lot till this moment. This is my case I need your support to resolve it Thank you

this is my three times trying to get a response to my complaint and no one called or email me my # 916 2013608

I Rented a car from the Elyria, Ohio, location on April 2nd, 2016. My car had been hit by a drunk driver and his insurance allowed me a rental car till mine was fixed, at least that was the way it was supposed to have been.

On April 19th my car was finally in the shop, so in the meantime, I decided to call the Hertz office to ask how much time I still had left. The manager told me that the car was due back on the 12th of April.

I then asked him why he couldn't of called me. " So this manager can tell me that my rental car is due back on the 12th, yet he then tells me that he doesn't know the due date. GREAT CUSTOMER SERVICE HERTZ!

I ended up receiving a charge on my credit card for $145 because the car was returned late. ) I called customer service about a refund and was refused in less…

The Hertz manager Kena is very rude and if you are talking in line complaining about the long line and slow service she will ask you to leave and go somewhere else especially if you have booked your car through Priceline or Hotwire.

We stood in line for over 45 mins with 15 people ahead of us with only two registers open while Kena the manger stood in the front directing people away from the front door kiosk. When I attempted to use the kiosk where there was no one waiting to use it I was told it was for the next customer in line. Funny after waiting for the next 3 customers who were standing in line being helped they never used or were directed to use the kiosk.

Kena told me I was not allowed to use the kiosk even though my intentions was to book another car rental through hertz. Kena…

I filed a complaint on a Elliot chambers about being over charged on my credit card and lie to about what day to bring back the rental I put in complaint three weeks ago and I have not heard back from hertz. I be contact by phone @916 2103608

Robert eastap

Date 14/05/2016

My complaint I worked for hertz in Nottingham On behalf of pgm valeting but really you work for hertz as pjm never really came there so i worked for manager tanya robinson Nottingham branch opens at 730 but i was there at 630 promped so as to get some cars ready for customers and deliver to west beige ford also i used to go to London at 4 am in morning to collect minibuses from London tanya tolled me that i could go home after all the driving when i come back bear in mind 9 hours is the limit on busses driving time and out of area meany time i got back i was tolled to clean bus and it needed to go waddington raf then when back from there l was tolled go Birmingham all in all 16 hours driving braking the law we regally got tolled to put foot down so…

m. we arrived there NO CAR WAS AVAILABLE NOBODY ADVISED US NOBODY WORRIED ABOUT THAT Your branch Hillcroft suite said it was due to flooding problems (FLOOD HAPPENED 10 DAYS BEFORE 5TH MAY). We were also invited to go to the HERTZ Westheimer: we called them and on the phone they told us that one car was available without GPS , if we wanted the GPS we had to BUY IT!!!

The man in Hillcroft then told us he called a taxi but after 2 hours a kind of personal car with a friend of him arrived driving us to Hertz 11031 Southwest Freway Houston. We paid 40 USD , many telephone calls made by us both in HERTZ ITALY both in HERTZ USA to complain in the same time.

This branch Sothwest had one only car ALTIMA, not similar to our reserved one. The reservation first made had a price of USD 191,42 while…

I am currently renting a vehicle for my upcoming wedding. I reserved the car some time back for a full size pick up truck. I was contacted the day before my rental began and told they didn't have a truck for me.

I said well I am ok with an SUV, as I am getting married and want a really nice car to rent and take on my honeymoon. When I arrived at the Hendersonville location I was directed to the back where I waited for twenty minutes before someone acknowledged me.

Several people came in and out and it was obvious they were detailers or lot porters. After I was greeted by a counter person and finally secured my rental I was walked to a car on the back of the lot covered in leaves, scratches and dents all over it, and it was clearly not washed.

I took a video and was getting ready to take…

On May 27, 2016, Hertz Reservation #G9173193046. I spent $15 to take a cab from the Stratosphere Hotel to Hertz on Sahara Blvd and there were no cars available. I showed up one hour before time, which I called and was told that was OK, but then when I get to Hertz, there are several people waiting on cars, so

I cancelled by reservation; also due to not having a car, cancelled some fun things we had planned to do while in Vegas. 5 hours to no car. This was very disappointing and I will never use that particular Hertz again.

I have used Hertz in the past with no problems, but this was definitely a problem.

We had a reservation months ago. After arriving at airport waiting for over an hour watching the rep looking for the reservation, we were told they don't have it. We even produce the reservation number! Nope still nothing. How incompetent that is.

My husband is a a gold member of rewards # 63520063. We travel to Puerto Rico for an emergency and it was very fast. We did not had reservation but we walk to Hertz in San Juan airport, they told us that they had cars.

First didn't want to give us the upgrade for been a reward member, then I try a discount code from my insurance they didn't want to give me that discount either. The rep told us that to get discount we need to book on line.

We try to book on line and the online service said they had no cars available, we were in the Hertz office and they had cars. As a conclusion I couldn't get a discount and I couldn't book on line.

I am really disappointed of the bad service and the rude attitude of the representative that had no intention to help. She actually suggested that we should get…

30 minutes late dropping off vehicle Vehicle had a terrible tobacco smell I tried calling and it took me 2 hours to get through The lady informed she couldn't enter my address to drop off another vehicle until the next day, when I told her I would contact my insurance company she was able to take my address The next day they were 40 minutes late and they arrived in a smaller car. They seem to be very short-handed but this is not an excuse Hertz needs to do better

The customer service was lousy. I rented a car for one day returned that evening, but unfortunately I didn't make it before they closed. I got there at 6:15p Hertz closes at 6:00p. I dropped the keys in the drop slot on the door.

Now I'm being accused of losing keys. I'm sure the employees stepped right over them but someone of them picked up those keys and now I'm being charged for it. Ripping off customers is a crime. The employees all said that it was not there when I know the keys were there because I put them there.

But of course why should I have to pay for their lost and their lies. I have rented from Hertz before and never had a problem until now. The manager from Hertz Monclair called me this morning and has now said that the car I returned along with the keys I dropped in the…

Worst experience of my life.

First of all I picked up a rental vehicle. No one went over the vehicle with me. The car was dirty on the outside and inside. Had bugs on the dashboard and windshield, bird poop on the bumper, cob webs on the wipers, dusty dashboard, and grass on the drivers side floor mat.

Plus there were dents and scratches on the car that I took photos of. I accepted the vehicle because I had to leave to meet a customer and needed the car. Then when it was time to return the vehicle I had to pick up my car from a collision shop.

Hertz told me to go ahead and leave it at the collision shop and they would pick it up. Well they picked it up 3 days later and the front end was damaged. Now I have to file a claim on my insurance because someone else, who knows who, damaged the…

I reserved a car for two days, but the event was rained out. I returned the car within two hours of renting it. I am asking for the second day rental fee to be reimbursed. I have rented from Hertz numerous times and this is not a good thing to treat customers like this.

The car I rented was clean but smelled very bad of cigarettes. I explained this to the man at the counter and he simply shrugged it off. Please refund this one day of unused service back to me.

I had an insurance claim rental. This was the Waco Tx Hertz on N. Valley Mills Dr. The vehicle has tank was at 1/2. I was informed to return vehicle at that level. Rental was from 4/4/16 -4/11/16. I used 1/4 tank so I returned at 3/4 full.

The lady on the day of rental told me to return at the same level the tank was on when I picked it up. My mistake was not keeping my rental documents. They were happy to shred them for me.

I feel taken advantage of by your company. I understand if vehicles are to be returned full but the tank should have been full on pick up. My calls to the local office have given no satisfaction. Know I will not use Hertz ever again plus my story will be shared with family & friends alike. I expect restitution. Thank you in advance.

Rented a car and being called and contacted saying I had accident. The Tel. # is 1.407.671.1175. It comes up listed s a fraud call #. I have a slip saying car was damaged when I left and no additional report was taken on return for damage. There is a false report with an obvious fake signature. I have copies of all papers I sent to my attorney which I will forward to a legitimate source by Email.

Thank You Thomas J. Bruffy

59 I CAN REN ACAR FOR FOR A WHOLE WEEK FOR that amount of money. then I card my credit ELLIOT HAVE CHARGE MY CREDIT CHARGE $478 I DO N OT appreciate being taking avagne of when my family rent for hertz all the time the frankin ofifice in sacramento califorina is not a good office to do bussines with when come to black people they are always trying to use people saragreen 916 3889650 ps and

he promise he would correct the problem and give me two free rental he lie then he said that the other person in the office charge me for a day ELLIOT DID NOT GIVE THE PERSON NAME IWOULD LIKETO BE REIMBURSTE FOR ALL THE CHARGE I JUST MENTIONED TO YOU I RATHER HAVE THE MONEY PUT BACK ON MY CARD AND WANT A RENTAL CAR PLEASE REPLY SINCERLY SARA LEE GREEN

Had a reservation for a car to pick at 8:30 am. WHEN ARRIVED TO PICK CA was told that they were none available. I was also told that they called previous day to inform me , but my phone mail had no message to that affect.

Talk to some local reservation manager. He informed that it would be 2 to 3 hours before he would have a car available. ASKED about another location in the area, same answer 2-3 hour wait. I was wondering if I have be given a confirmation number, why no available unit ?

One other item was the local attendant showed no compassion, that my plans were effective ruined. ( just sorry was the answer).

I had ordered a car from priceline and they gave me Hertz. When reaching my destination I was ask if I wanted a upgrade to the car for a better mid size. They told me it would be only $11.00 dollars more, Well, when I received my bill, they charged me for $26.58 per day which ended up to be $106.32. Priceline had already charged me for Hertz daily rental of $168.41 for the days I was renting already. I had did realized I was going to be charged twice. The point is Hertz works with priceline, so why can't they adjust the bill to reflect.........I would like my $106.32 refunded to me ASAP

Dean

We had a reservation (G8593422499) for a full sized a month in advance only an economy car was available when we arrived. Was greeted by very rude management at the store. Another full size was sitting in sight in the lot but was told we could not have it because it was reserved.

I argued mine was reserved but he wouldn't here of it. He said I had to wait for a return. I waited until just before closing and had to run to Enterprise to pay more for the same care. Total nightmare. Bad management.

I'm sure they rented my car to another since the Big 12 tournament was in town and they could get more money by giving away my reservation. Such a bad business model. Extremely disappointed. 00 to switch last minute to another company.

I cannot express enough my frustration and disappointment.

Reservation # G8572271706 I returned the rental car on March 3rd , 2016 in Santo Domingo RD, and being that their computer system was down they could not provide me with the credit card receipt. I've being since march the 8th contacting your 1-800-654-3131 and being forwarded to the department that should manage this type of inquiry.

Till this date, March 28th, I haven't received a copy of the receipt. I've heard all different stories since it takes 14 days due to the request be in an international location, will receive it within 48 hrs , I'm better off contacting the rental myself, etc, etc, etc.

It is absurd that I can rent from you the car in an International location but you can not manage an inquiry when I have a situation like getting a receipt. net Thank you for your attention in…

Was charged $17.58 for a "refuel" upon returning the car with a full tank....customer service rep asked if I was given a choice upfront about a "refueling option".....I told him nothing was explained upfront in that regard and that I mentioned to that rep upfront that I would return the car with a full tank. I was perturbed at their uncaring attitude regarding my dissatisfaction.

com. When I traveled from Pennsylvania to Los Angeles I was instructed through the website to take the shuttle to Hertz (who I had the car reserved with). When I got to Hertz, they told me I was to go to downtown LA to pick up the car.

We spent 65 dollars to have a taxi take us to downtown LA. We got there and the car was not available. The Hertz rep stated there wouldn't be a car available for hours. We started the process to pay for the car rental.

As I was preparing to pay for the rental, I was informed my debit card was not accepted to pay for the rental as my daughter would be the driver and she is 21. The website only stated there would be an extra fee as my daughter was only 21.

It stated debit card payment is acceptable. I am 50 yrs old! All forms of ID were presented as well as…

To Whom It May Concern,

I rented a car from 3/7 to 3/10/16 at CLE airport. I had to put a $200.00 deposit when I picked up the car. I was not told this until I was there to get the car. When I returned the car, I asked the young women how I get my deposit back. She impolitely told me it takes 5-7 days after it is released. On 3/17/16 I called to inquire about my deposit and was told that I would have an email reply in two hours. Which I never received. I called again today, 3/18/16. The young women I spoke with said she would have another email sent out, confirmed my email address, and told me I would have a response in 4 hrs. She also implied that the deposit was just now being released. How can Hertz keep my money more than a week before they release it and then tell me that it will be…

Tuesday late in the evening,I called Hertz and made a reservation to pick up a car on Wednesday,I gave them a 20% off code which was CDP#1962357,then she gave me a number to give to them when I picked up the car which wasG8761103EO,but when I was ready to pick it up,they said that there was no such reservation in your system,I was so appauled and didn't get to go to my destination.

Staff attitude was way below the belt

I reserved a "full sized" car, impala or equivalent (I thought) on January 23 of this year. i arrived at Minneapolis airport and at the hertz area I "talked to" a man thru a video kiosk. I told him I was tall and needed leg room.

I told him that a Chevrolet Malibu did not have enough leg room. that was why I asked for an impala. He then said "how about an XLA 350? (or some such nomenclature) and assured me it would have ample leg room. ".

I don't recall him ever saying anything about the cost. I did not know it was a Mercedes until I stepped outside to find it in its numbered stall. 03 for this upgrade. I only drove 19 miles and did not need or want a Mercedes and I did not ask for it.

Please review this video and see if I was mistaken or misled.

Urgent Complaint to Hertz corporate office. On 11/11/2015 I received a bill along with a phone call stating that I owe Hertz rental an outstanding balance around $461.00. The car I rented was due to an accident in August 2015. I have called your company several times and have been hang up on a rudely dealt with. I have tried to explain to several of the customer service staff that this bill should not be on my credit and why did someone viscously apply an outstanding amount on my card. On 10/13/2015 (602.31) it was debited from my account that payment also cleared in its entirety.

I ask for your company to do a thorough investigation as to how this may have happened to me and frustration I have been going through for the last 3 months with hertz. I went to the Hertz rental located at 6455…