Hewlett Packard

I bought this computer on February 9, 2016. From the first day, I have had problems with it. To begin with, when I registered the told me the warranty had expired. It took two weeks to get that straight. From the beginning, I have been unable to maintain an internet connection. I cannot set up a home group or network that the computer recognizes. You representative basically told me "too bad, I've done all I can do." I am very unhappy with this product (HP15 TS Notebook PC; CND429374; J8P60UA#ABA) and would return it to the place of purchase if it were possible.

I am very unhappy with HP's response to these problems and will let it be known how I was treated. Very shabby! What the agent basically told me was that the computer was able to connect to the internet and that was all he could…

Just venting: I recently downloaded the Windows 10 upgrade (after months of nagging popups telling me to download it) and it really created a huge number of problems on my HP laptop. I called HP customer service 2 days ago and after 3 hours we were able to get my laptop to almost work to the point before the download. I had to give up a few things that were deleted in the fix. And lost the password I had used for the past year and had to reset it via my cell phone (tiny screen) not an easy to do process.

Then today I couldn't open the Microsoft Jigsaw Puzzle game to open that came free with my HP laptop when I purchased it. So I tried all the options that were suggested on the internet and none of them worked. So I called your customer service number today and they wouldn't help me unless…

00 Printer with a problem. Spent at least 15-20 hrs on HP Help line to no avail. No matter what you say to the HP Help line they don't listen. they want to turn you over to a tech who keeps you on the line for hours for a problem they know they can't fix.

The printer had a Hardware Problem which I found out two days later that there are no Parts for (8190014). Once more what bothers me the most is that We had a warranty for one year from HP and staples bought a two year contract when we bought the printer on Feb 06/2014 but they say we are not under warranty.

Please let me know if we can resolve this problem somehow. I have to buy a new computer because HP will not help me out in anyway.

I have a scanning problem on my new HP LaserJet M277. I called the support line at 800-334-5144 and got a message that a specialist will be available in 10 minutes. I have been waiting for over one hour with no response.

It seems like HP printer support line from Calcutta , India is horrid. HP should cancel the off shore contract and get it back into the USA. When I try to scan any documents I get the attached message. I have bought a 3 year Carepack contract.

I would like to return this printer if support is of such a bad level. It is a very bad reflection on HP. I was forced to write my complaint to both Better Business Bureau and also to Consumer Complaint board.

In my opinion the whole Indian team should be fired

Purchased laptop on 9-23-15 on line by debit card last four ending in 4009. Plainly said delivery 3-5 days over seas shipment add one day, but I didn't receive laptop until 10-08-15. Got lost and went to another country before I received it. Total cost was 442.40. the laptop completely quit working on 11-9 called the company for return and told them I was leaving go out of town all way across the us and wouldn't return until 11-16 said would call me back.

They called me on 11-12 while I was on Vegas strip too late for me to ship then before I left. So I called back on 11-16 when I returned home explained all this to a supervisor (from day one since 9-23) he was very nice said as new as that laptop is and the problems you have experienced your laptop will be repaired for sure at no expense…

Hi, back in Oct 2015 I was informed that tech support will assist in troubleshooting into my desktop computer and I pay $54.61 and was told I would be refunded if they were unable to assist but was assured they could assist if someone if at all possible if a supervisor or manager can contact me back and assist me as promised.

Here's the story, hoping it might help you fix the issues and relieve me of some of my exasperation: I was fine and happy with Windows 7 but kept getting pop-ups encouraging me to download a "free" version of W 10. Big mistake! Right away, I lost my printer/fax and backup to Seagate, along with some other minor glitches. The solitaire and other games were a definite disappointment with poorer quality of design and intuitive responses. Since my machine was about 3 years-old, and was having problems with the HP software.

I decide to buy a new HP computer rather than try and re-install W 7, due to the difficulty with backing up needed files and replacing programs. I've been to the "Geek squad" twice and have another appt. today, since I have still not been able to reinstall the HP software.…

I bought a HP #92 ink cartage on 11/23 and installed on 11/26 only to find out it was defective. I took it back to Walmart in Crestwood IL. The customer service desk told me they could not replace it because it was opened.

I was told to go to the Electronics Dept. and talk to a manager. I waited 20 min. for any sales person to show up. I finely had to have person page someone else for assistance. When a manager finely showed up.

He said it could not be returned. I accepted this what I can't accept is the attitude of this manager. He was rude, discourteous, unfriendly and lacked interest.

Finding myself needing a new printer, in February 2015, I looked at a number of makes and models. Amongst which I liked most a Hewlett Packard one but it was a bit over my budget. However, I found mention of a £40 Cash back offer if I bought direct from HP, although there was conflicting information online as to when the offer ended. Some pages said 31 January, some said 30 April.

At this point the complexities of dealing with HP should have warned me off. If you look for information on their web pages you find yourself going round and round in circles, likewise, if you try to find out how to contact them. Eventually, I found a suitable phone number whose operative confirmed the offer had been extended to 30 April, and I was given another number to call for re-confirmation.

I ordered the…

15 January 2013. Dear Sir / Madam, I ONLY type letters in BLACK ink. However,when using the HP Deskjet 3520 , I have to load the YELLOW,BLUE and MAGENTA cartridges in addition to the BLACK.

My 3520 does NOT function unless I also load into it ALL four (4) cartridges. This an utter waste to me. Please ,PLEASE ,PLEASE let me know how to program my 3520 so as to ONLY use ink from the BLACK cartridge .

It is NOT acceptable that my business letters show COLOURS on it.

I do NOT need and I do NOT want any colour on my letters. Q. How can I achieve this on my DESKJET 3520 ? Thank you for your assistance on this matter.

I have had a HP Deskjet 6500A Plus since May 2011. It has never worked exactly right. Half the time it wouldn't print. When it did print it was a good print. I could never make copies. About two weeks ago it went offline for no apparent reason. I had it looked at by someone who knows computers and printers and he said I should call you. I was on the phone for 1 hour Friday and again today. I could hardly understand your representative and she couldn't understand me and I had to yell for her to hear me. Finally, she said HP would send me new ink cartridges and the printer would work fine.

I find this hard to believe. The ink cartridges have good levels and the black one is new. I told her I wanted a new printer and she ignored me. I always thought HP was a really good company but at this…

On 12/3/12 I phoned 1-800-227-8164,option 3, to order a 2 wire phone cord adapter for my HP officejet J4580 printer. The sales rep. 25 shipping and handling. Then he told me he had add sales taxes. I explained to him that such did not apply because the facility from which the product was being shpped was not in NV where I live.

He refused to deduct the tax and I asked for his supervisor. Anna, his supervisor, in Mexico, also refused to deduct the tax. I cncelled the order and told her that I woul report her to HP hdqtrs. I stillwant the product, but refused to pay the tax that those people in their ignorance of the law tried to collect.

So wife got an HP Envy 17 and the Premium Support (Part U0H98A - HP 3 y Premium Svc w/Accident Damage Protection 3 day On-site LoJack 3mo SmartFriend Select Notebook) and while I have had multiple chats and phone calls no one seems to know of or how to reach the "Front-of-the-queue access to HP North America-based technical support is available between 6 a.m. to midnight Mountain Standard Time, Monday through Saturday."

So after one 3.5 hour marathon session with a couple escalations I finally get a part (because they can send only one at a time) and four days later I do the replacement since no technician has called to set up the service.

Hello I got a new laptop with the new window 8s and I got the Netflix app it always freezing on it keeps closeing down on me . then when Im in the middle of the show it tells me the titles aren't working now like I didn't buy a laptop and everything to have these problems Netflix works fine on every computer but this one either u need to work on your apps or their be another laptop returned bc im not going to deal wit this problem anymore im sick of it

I bought an HP laptop less than 90 days ago, after having a previous good experince with HP products. I have not done anything to abuse the product: I have not dropped it, spilled anything on it, etc. The screen stopped working. After spending over an hour on the telephone with two different people who I could not quite understand because of thick accents and bad telephone reception, I was transfered to a supervisor, Jeep, who told me that the damage was my fault and would NOT be covered under the warranty, and would cost $350.

Considering that I did nothing extraordinary to the computer to void the 1 year warranty, and considering that I paid $500 for the computer less than 90 days ago, this is ridiculous. I asked to speak to someone else and was told "there was no one else." That is…

I purchased an HP Pavilion dv6-3227cl Entertainment Notebook on 5/9/2011. On Dec. 31, 2011, I opened my notebook to do some work and found the screen had a black line across the top and the screen was flickering. There were also horizontal lines across the screen. My notebook was still under the first year of warranty. I contacted HP and the first representative I spoke to took my information and told me that a representative would be calling me to tell me how to send the computer in for repair. He asked me if the computer had been dropped and I told him no. He stated that the computer was covered under the warranty and that all I needed to do was send a copy of my proof of purchase. I submitted the proof of purchase via e-mail.

On today another representative named Wil called me. He…

I bought this printer over a year ago and its the single most stupidest thing I have ever bought. I want to slam it on the ground at least every time i use it. The paper jams almost all the time. It goes through ink so fast that its not worth having this printer at all, you will spend countless hours wasting your time.

Overall, I would say that just looking at it makes me want to take a ride to HP headquarters and smashing it in there lobby. When you call hp they don't even bother to acknowledge that it is the printers fault at all. Hp says are you loading the paper correctly? What? Like people are idiots! I would never but an Hp product again.

My husband and I recently purchased an office jet 6700 premium. While the printer is great, the ink cartridge is one if the most outrageous displays of robbery I have ever seen. We have two children in school and run a business of our own.

That being said, we rely heavily on our printer. We are having to pay over $100 monthly in printer ink. We used to be able to refill the cartridges but you have made them so small and have made them impossible to refill.

How in the world can you justify the cost if these cartridges that don't have enough ink in them to last 2 weeks?

I have been a HP customer for probably 15 plus years and I have to be quite honest. After purchasing the HP Officejet 4500 Wireless printer I will probably NEVER buy another HP product in my life. This printer is a piece of CRAP!!!

It jams at least ever other item printed. I probably have waisted thousands of sheets in paper, not to count all the ink that has been waisted! This printer is the junk and the problems I have with it have turned me into a non-HP customer.

I am currently shopping for a new printer and I am going to take this piece of crap behind my business and SMASH it into 1000 pieces with a sledge hammer!!! Maybe then I will feel better about the months of clearing jams!!!

Saturday, 10/01/2011. Less than a month ago, I ordered a battery from hp and when I tried the new battery it did not work. So, I call hp then they said, "You need an adapter." It took over 35 minutes for hp to process that new order for an adapter. To make things worst, today hp sent me the wrong adapter. Why did your worker did not take the time to match a single part with one product. Hp sent me a car adater instead of a wall socket apdapter.

As I called hp. hp told me we do not have that adapter you need in stock. Then they said you need to be at home on Monday from 8am - 5pm for Fedex to pick up the car adapter we sent you. Then they gave a number to hp's part store and said call them on Monday. This is service I get for being over 10 years loyal hp customer. I promise you I will…

I bought a new photosmart printer this week. It will not print photos in the size I want them to be. The techs blame it on something else and are rude about it. A supervisor was supposed to call me at 9:00 am this morning to see if we could fix the problem. He never called.

I got a tech on the phone and I know more than he does. It is a shame that a company like HP doesn't take care of their customers like they promise. It is always passing the problem from one tech to another and the problem doesn't get fixed after you spend half the day on the phone with them.

When I received this printer it worked well but we had a power outage and since then sometime the printer works and some times it doesn't, now it will not print from my lap top keep saying it has a paper jam and I can't even print anything because it has a paper jam, but I can't fine the paper jam, I have turn it off for a hold day and still doesn't work , I have looked at all the paper abd booklet that came with it and can't figuer it out,.

I use it for home use which is about 1 or 2 times a week. I want to go buy another because I'm so upset over this. I can not effort to have someone come to see what wrong. So can you tell me where I can send it to HP, maybe they can figuer out what it wrong.

I just bought a windows8 HP computer from Sams club. I hate it and would just like for you to no this is the worst computer I have ever owned, I will not recommend it to anyone. I can't open PDF files or do my work from it.

Is there anyway to get windows 7 for this computer? HP Pavillion p7-1417c

This is not over!

I have been on the phone at least 7 hours with people in the Philipines about garbled speakers. I have tried 3 sets. The speakers work on another desk top, but not on mine. I would like to have this taken care of.

They also changed my whole computer,said it was like a new one. I lost my pictures, which really made me unhappy. Someone need to take care of this right away. Someone was suppose to call at 9:00am and I am still waiting.

So I would like the problem solved or a new computer.

I am very unhappy with the performance & problems with my HP computer. The computer has been disappointing in speed and problems. I just spent way to much time with tech support staff to try to fix a problem and I am still not happy with the results.

The technitions were very polite and patient, but after replacing my hard drive my computer is not any better . Actually I think it's slower and I am disappointed with its performance. Without some drastic changes I cannot recomend anyone to purchase an HP computer.

By the way it's still under warranty SER. # MXU15203B0 PRODUCT # QW688AA#ABA THE END

During the past 5-6 years, I've bought 4 HP Printers and in my lifetime have always bought HP DeskTops, Monitors, and Laptops. The last printer I bought was on 12/26/2011, HP Officeject 6500A Plus All in One Series. Every time I turned around the printer was going offline.

Just this past Friday, I called HP Ticket #8065326063 as I could not print due to printer stating it was offline. The HP tech dialed in & installed a 9800 printer device. Tried late Friday, to send a fax to my doctor's office.

Fax Test Report states all 6 items PASSED. I call into today, 3/17/2013 & some foreign tech (who I barely could understand) tells me it is a hardware issue and I need to buy a new Printer. I'm tired of buy HP printers that do not last more than 1 1/2 yrs.

I expect to receive a refund on…

This is the third time I have bought the genuine Black # 178 Cartridge from Carrefour. On the second or third print the sign comes Low Ink, and after 6 to 7 pages the refill would end/dry. Either the information on the cover it says 250 pages is false or the cartridges being sold are old and dried. At AED 50.00 per cartridge it is totally unfeasible to pay AED 50.00 for just printing 6 to 7 pages.

Please advise what do you propose to rectify this problem.

I have a dv6-3267 laptop that I can ot get the video driver updated. i can search the web andfind an updated driver from the manufacturer, but cannot dowload, says it is due to a customized os. I am running the original os loaded on the machine, windows 7 64 bit.

You hp support assistant is useless, as it does not detect an outdated driver.

I purchased a HP computer Computer plus a monitor on Nov 26, 2012. There ad states"Buy any PC, get a free Nook Simple Touch". There only condition was the purchase of a qualifying system. The finer details did not state cannot be combined with other offers.

In the details of the fine print, the Offer runs from Nov 25 to Dec 8, 2012, it seemed pretty straight forword - buy a PC get a Nook. It is only at the cart stage of the purchase, when I entered my discount coupon code, the cash discount was accepted, but now I was being charged $99 for the Nook because the coupon coupon can not be combined w/any other offer.

The source of the coupon code (CNET cyber deals) did not identify restrictions. The fine print on HP web site certainly did not identify restrictions, because after all it is…

So now I don't have a laptop that I wanted and I am being charged for a Nook that I don't want. This is a scam- beware of Hewlett Packard and Barnes and Nobles Nook

I purchased a HP ultrabook envy Model 6 1012tx in October 2012 from Karachi,Pakistan.Its serial no is CND2361HLZ product no B4q12pA#uuf. On 17 Dec 2012 its screen started showing lines and a black spot on its left side. Such type of defect in a newly purchased machine with a repute like HP is strange and highly regretful.

I am visiting USA now a days and is likely to travel in a week's time to Pakistan.I can be contacted at USA no 281-9124940.I would be grateful if my machine is replaced.My address is 10647 cobble creek way Missouri city TX 77459.

I purchased a HP TouchSmart520 PC in Dec 2011. The CD that I inserted in the computer is stuck and won't come out. It should be on warrant. I took it to Office Depot where I purchased it and they told be to contact HP. I placed a call the other day and the person I talked to told me it was my fault because I probably put it in the wrong way. Office Depot told me that the place where you put the CD is not working and that is a defect in the computer.

I wan't this resolved as soon as possible

Caroline

I purchased this computer on 2/6/11, and within 2 mos. had problems. Fortunately, it was under warranty, and I was talked through repairing a BIOS update on the phone. This computer retailed at $900, so I expected to receive good performance and that it would operate for more than one year. I started the computer up on Sunday, and had problems. Took it to a repair man, and he informed me that it would probably cost over $400 to repair it since it probably involved the mother board.

I am SO disappointed in the HP product, and I am disturbed that I will need to replace a computer that I paid so much money for in less than two years. I had a Dell product and never experienced such problems. I am very disappointed in the HP product and will NEVER purchase another. It is upsetting to think…

I have a 3 year extended warranty on an HP printer. The printer developped a fault. I called HP who replaced it within 48hrs. HP told me to remove the old ink cartridges and the lead cable and send back everything else once I receive the replacement printer. When the courier delivered the replacement printer I gave them the faulty one. When the courier left I realised that the duplexer unit was not included with the replacement printer. I phoned HP customer servive who told me I would have one delivered within 10 days. It did not come. I phoned them again they said 14 days. It did not come.

I phone again and they said 14 working days. It did not come. I phone on 5 January 2012 and now I am told that they shall order the part today and it is going to take 10 days before I can get it.

I am…

I hope this letters gets to the right department. My HP OFFICEJET J3608 MULTIFUNCTION broke after 8 months and VERY MINIMAL use. It kept saying ink low, so I put in 2 new ink cartridges, but to no avail. It never printed a page!!!! 98. oo machine to work.

HEWLETT PACKARD, PLEASE refund me for the cartridges. Why should I be out of pocket? YOUR product failed to perfom???