Hewlett Packard

Got a Lap top in February,,just over 3 months old,already having troubles,when i call for support all they want me to do is buy warranties that are worthless. And I have to talk with people with thick broken accents that I can barely understand.

No help,no customer support and stuck with a broken computer I have had for less than 6 months. HP I can guarantee without a doubt this is the last ever product I will ever purchase,and I will do everything I can to be sure anyone I know doesn't either.

Your an unscrupulous company who sells junk products, with NO tech support!!!! SHAME ON YOU!!!!!!!!!!!!!! I would think that your are pocketing a great amount of money paying slave wages to over sea's workers,and ripping off people who purchase junk products,with fictitious warranty promises you…

HP: 06/072019 My complaint is of a serious nature. It is directed at Instant Ink probable fraud or criminal. HP has reached a new low in the business of customer service. I had tried to set up an account for Instant Ink....

Be as it may, I was making critical legal copies for the wife and I for Wills, Durable Power of Attorney, Health Care, etc. My HP OfficeJet Pro 6978 refused to print in the early stages of this task. I was totally confused.

I get this message from HP Instant Ink on my printer screen. They say I'm not using instant ink cartridges. Will use II for Instant ink for the balance of my serious complaint. I start through multiple troubleshooting endeavors. This goes on for several hours.

I don't know the problem --- printer, computer or both. I go to II site by phone because…

I have two HP desk top computers , I just bought my third HP printer : 3752 . 00 . I will never buy any other HP product again , I will buy something else , & will make sure there is a CD before purchasing product .

Always loved your products , but no more , not a happy camper . HP can go under for all I care as they are about nothing but money . The tech was hard to understand as they were foreign , sound like middle easterners in other country .

HP is like so many other companies , taking jobs away from Americans & giving them other countries . Lawrence McMillan

tired of ineffectual virtual agent. buying a new laptop, but it won't be an hp product. customer support is a terrible failure and is no longer acceptable to me. my next purchase will be a dell. this is no way to service a customer who has been with hp fdor more than a decade.

bought a new all-in-one. with in 2 days the screen has messed up. I have called tech support 3 different times. the 1st time we troubleshoot the computer for an hour but could not fix it. then they tried to convince me to purchase an extended warrenty.

no way I will do that the computer is only 4 days old. tech then told me their system was down so they could not send me the shipping lable to send it back for repairs. they told me to call back the next day.

day 2 I called back. once again they wanted to troubleshoot the problem, then they tried to get me to pay for an upgraded computer. I told them get this one working first. day 3 and once again they want to troubleshoot this issue.

they are still telling me thier system is down and they can not send me a repair request or give me a…

I’m writing this letter of request for exchange of merchandise. I purchased from Staples Office Supply a hp 920xl combo ink cartridges for my 6500-inkjet printer. 00. Unfortunately, my printer stopped functioning and I could no longer required the use of the ink.

I have brand new box of ink never been used or opened. I attempted to return the ink to Staples to make an exchange. Due to the expiration date I was unsuccessful in receiving an exchange on the merchandise. I’m truly disappointed that I could not make an even exchange on the merchandise.

I wasn’t asking for any monetary compensation. Unfortunately, i’m stuck with ink that will not provide any use of service. Hewlett Packard has an exceptional reputation for providing quality assurance to…

Product name 251-a244 Serial number 4C161509HW i'm disabled, so it's hard to understand me on the phone. my support icon on taskbar has 2 exclaimation marks on it with orange box. when i click on it, it doesn't download or install new version.

also my snipping tool doesn't work. my yahoo email page has to be refreshed every time to get new emails.

Be as specific as possible; you don't have that kind of time. I've rebuilt the computer twice and I've owned it since July. I just now called to learn how to insert text to an email document. My text was overwriting what I had written before, 20 years ago I figured it out in a few taps.

FOUR call to tech support assured me that inserting text in an email was a level 2 ($50) call. During my 2 rebuilds I spent over 8 hours on the phone with tech support. I would give up the left and right ever use HP again; I would rely on my phone till daisies before using HP again.

I will spend the rest of my days killing HP in as many corners as my little footprint will allow. I hate HP with the burning hatred of a thousand suns and if I could go back in time and kill Hewlett or Packard, whichever one…

A service charge when unit under warranty..

My complaint is this, Why did I pay a service charge on my unit (HP 22-b016) that is still under warranty (5 months) at one of your service center's in the San Jose area (youbreakIfix)

Computer was bought at the end of September. I had to send it in at the end of November because it wasn’t working. It’s a computer for my son and he was grounded so he couldn’t use it. When trying to turn it on today hp had wiped the computer clean and changed the password.

I called to see about getting the problem fixed and was told I’d have to pay to get it reset. How in the hell are you going to change a password ona persons computer and then charge to reset the password for them!

I bough a printer it is not even 6 months old and it has broke I was sent a replacement which is also faulty the call centre are a waist of time I have exams to do and can not do them it is causing me stress and anxiety I have been told I have to wait 8 hours for some one to call me,i will take the product back to the shop I will also tell people on social; media how I have been treated by your so

called customer service and not to buy this product I have never been so frustrated in my life, I am angry angry angry

I have a printer one of several that I purchased from hp in the past. this printer hp2652 I have had for over 2 months and it has not worked properly yet. I mean not even twice and I have tried over 100 times to fix it with hp support and bandaids.

I begged hp to send me a different printer better I would hope but your people will not even act like I have even talked with them; screw your virtual chat and the black doctor I am SICK AND FREAKING TIRED OF YOUR BULL.

I have a rt button on my only touchpad which no longer works and computer is under warranty. I called back after that fiasco and went through the verification need for repair.... only to find I would have to send it to Tenn for repairs...!

use this computer to transmit medical information daily and I need it to be fixed pronto Given that Tennessee elected Mitch McConnell I would trust anyone from that state to take care of a hang nail much less this computer. Access to upgrade it is difficult to do...

I have the 1st model of engineering calculator produced and several models thereafter all were great. This computer is crap. and it looks like the company has gone that way as well/

I called the following number listed on Google search fro HP Printer support 866-677-7792 for assistance in installing my HP Office Jet Pro. 00 dollars. 00. Since my printer was able to print (something I couldn't get it to do even though I had installed without a problem of functionality on a Dell laptop) I the service being offered would be trustworthy since he (Richard) said this was connected to HP.

So much time was spent on installing the printer on the MacBook that only printing but not fax and scan were accomplished. The date for above was January 26, 2019 and the case ID OPOPUL27012019--and I was instructed to ask for Richard if I called for service.

Since this date I am having problems with my Outlook accounts so I wanted to see if this might have anything to do with what the…

There are no instructions on how to set this printer up using USB cable to my computer. Spent approximately 1 hour with HP support to get it running. The thing scanned about 10 to 12 documents before it quit automatically feeding the pages through for scanning. When I called the third time, the guy tells me, that the hour phone call was for hardware support. That my problem is software and that will cost me to get it running.

CAN'T BELIEVE, YOU BUY SOMETHING, NO INSTRUCTIONS WORTH A DARN AND THEN THEY WANT TO CHARGE TO MAKE THE THING WORK.

I HAVE BOUGHT MY LAST HP PRODUCT.

SERVICE TERRIBLE, NO CONSUMER SATISFACTION HERE. MY CASE NUMBER WITH HP 524743032

00 She said she would take off my old security system and all a sudden my screen when black. i called 1-888-580-0856 David answered the phone and told me I had a virus. I asked to speak to Sophia, she was on a break, I asked for a superviser and was told they were at meetings. Yeah, Saturday afternoon.

I held the call for 15 minutes and than he hung up. I repeated the call many times and no one would answer the phone. This sure is a bad way to run a so called public service when we , the public, pay good money for you devices.

In the mean time I have to pay big money to try and get my computer fixed…

I have tried to cancel a printer exchange for days now and I keep getting the run around and now it is now it way. So, now what do I do refuse it and get charged? I want it cancelled because the printer I have is no longer having the issue it was when this order was done and I have tried repeatedly with smart friend, and the printer department to get this cancelled. Below are the details for the service order number

BLZK293201 HP DESKJET 3520 E-AIO PRINTER HP EXCHANGE TRADE UP GROUND SHIP Shipped 09/14/2018 UPS GROUND 1Z20655V0378083236

My contact info should you wish to contact me is kathyl1968@embarqmail.com phone number 3526136952

and 90 days later your blocked out of your computer. your powers of administration ripped from your control, and the computer starts its decent into its layers of predatorily attacks on your computer merely to steal leaving you helpless... yes that's that right the hp wants money.

so computers are not for anything but to surf the net and social media these animal are now a fixture in your home only to manipulate your behavior third world animals now have full access to your life and looking for your credit card accounts

I have called three times now and seem to be fetting the same run around. I purchased a HP17 notebook from Staples at end of January 2018. I just noticed a line forming on my screen so I took it back to them and they told me it was disappearing pixels an I would have to contact HP support and would have to send it into them to fix.

I called and was told (after 3 minutes of trying to talk to someone) that I needed to send them a picture of the issue. It is very hard to capture picture but I did and was assigned a number.

I have called twice and have been asked the same thing about pictures so they can try and fix over the phone. This is a visual issue not a programming issue. The pixels will not just magically reappear something is wrong and I dont have hours to be on the phone for and…

I bought an HP Stream in June of 2017 and I am travelling abroad from America and the computer is only one year old and the key board went bad. Not very convenient and terribly frustrating. I will not buy an HP again!!!

I have a computer that is 2 years old. The bios need to be updated. YOu are charging me to update my bios so I can use Windows and keep it updated. How is it possible that you can hold my computer hostage by not providing bio upgrades at no cost. This computer has had issues since day one. I have dumped $$$$ into it to try to make it work as good as the gateway that I was using that was over 4 years old--btw did not require me to purchase new bios in order to work with Windows.

I think your company and your products have fallen far short of the company that I admired and worked with in prior years. I will broadcast along with countless others that your money grabbing substandard electronics should update itself or close.

A very dissatisfied user.

My complaint is about lousy services I received about a problem which I had with my printer HP Officejet 6830. The technicians are inept most of them do not know what they are doing and they make you waste a lot of time.

I wasted two hours each on four occasions and I did not get my problem resolved. They are not trained they are novices they put you on hold and go to other department to get information. I think these technicians are from the Philippines they speak good English but they are not knowledgeable I have not spoken to anyone who had comprehensive of their work.

There was a time when Hewlett Packard sent you an e-mail to evaluate a worker's performance. I think they should continue doing so by so doing you can evaluate whether there is customers satisfaction. I think you should…

Two days ago I went to walmart and obtaines A color ink pack for my Officejet 6960 and when I installed the three color ink cartriages the printer inform me that thay were bad and to replace them. I went back to walmart and thy would not replace them or give me my money back. Do I send this pack back to your company for replacement?

Sir. My what's app Haking yesterday 9pm Mis using other people my mo 97430960950 Plse help ..

Dear HP,

In July 2015, I bought a brand new HP Probook 450 G2. It was the first non-refurbished laptop that I had purchased in a long time. I got it to do the second edition of my book Conquering Pain, The Art of Healing with Biomagnetism. Then it blue screened 4 months later in Nov with 40% of my book done. I had to send the computer to a specialty tech house to get the book out of the hard drive that cost $1400.

Then your company fixed the computer. I had paid for an additional warranty, but since I was afraid to use it, i just let it sit until i absolutely needed it. It sat ffor all of 2016 and until Mid Sept last year (2017) when I finally decided to use it again.

So everything was loaded and It worked fine until April when it blue screened again. I called you guys and tried to…

I bought a HP ENVY 15 and after 2 weeks the mother board needed replacing, ok this was done but I had to wait 3 months to return it to the shop as I am in china. the laptop worked for one week and needed replacing again, once again I had to wait 3 months to return to Malaysia.

ok it was fixed again BUT now 2 weeks later its broken again! in all the laptop has worked for 6 weeks in a year, also HP sold the laptop knowing there was a fault with the mother board and are still selling them now.

I need a machine that does what I pay for!!!!!!!!

I have nothing but issues with this laptop and wished to have it repaired and been put aside their customer service is a joke. The people are poorly trained and kept blaming me for the problems making excuses for why couldn't access my Office 365 that was promised on the box.

I brought this laptop thinking they had great customer service and accountability from years back when I had a problem the customer service overhead got right back to me. I am still waiting for a return label for them to pick it up cause the problem is that I got a lemon computer.

Dear Sirs, During an HP update to protect my HP ENVY 15 t-J100 Quad Laptop computer to correct an Intel Chip vulnerability the computer stopped working. I have made multiple phone calls and was informed the computer could not be fixed by your company.

I demand that you respond to this Email. I had a working computer anti your update toasted the unit. Your support staff states it cannot be fixed. Please respond to my email and explain why? I thank you. com Phone 856-428-9548

HP Customer service rep name "Mack" ID # 0148 just replied with "sorry, I can't help you". Would not escalate my call to a supervisor or transfer me to someone who may be able to help me. Could not pull up my account and would not help me.

I contacted the technical service department shortly after i purchased my computer because an advertising pop up was covering over half of the screen and i could not delete it regardless of what i tried. The technician removed the pop up but told me my computer was totally corrupted but he could clean it up but he would need to "take control of my computer which would allow him to make the repairs from his computer and

i would be able to see what he was doing but he would need my password . After refusing to give him that he said there was nothing he could do and he hung up. The next day i began receiving phone calls from him that he could repair all the computer problems if i would agree to a repair fee that started out over $200 but he kept dropping that amount until it was going to be…

On 1-28-18, i called to get help setting up my Deskjet 3636 printer. 62. The email never came. The next morning i check my bank statement, there as $28 withdrawn. I immediately called and for 5 days no one could find my order.

Finally yesterday(2-5-18) my order is found. I asked why the bill was $28 instead of $14 the first person said because the ink was $14 and the rest was for shipping. I told me the technician who sold me the ink said shipping was free.

Then i find out(after being transferred 3 times) not only was the price wrong, the right wasn't ordered and the 5-7 days i was guaranteed for delivery has come and gone. Then i was given a reference number and 24/7 phone number for someone who would straighten everything out. I call.

After waiting 15 minutes on hold, i am informed he…

I purchased a new printer, HP OfficeJet Pro 7740 on 1/25/2018. During installation, I had problems with the wireless connection. com/ojp7740 as prescribed in the set-up instructions. Not finding the solution, I called 1-866-677-7792 as stated on the HP installation web site.

I was answered by a man with a heavy Indian accent (to the point most of the conversation was not understandable) who insisted I give him remote control of my computer and he would fix the new printer installation problem. I did that and in a few minutes the printer produced its test page.

I was then asked to send any document from my computer to the new printer ... there was no printer response. 99. Having…

I purchased an HP7640 printer as a gift for someone and it did not have a power cord. I called customer service and they said I need a receipt. They tried sending me an email but it did not work.

I purchased this from Amazon in Nov. 2017. All I want is a power cord which you can buy for under $10. HP probably pays a dollar or two for it. it's been a major headach for me. I have two hp computers and two printers and bought another printer as a gift.

POOR SERVICE and a run around. I can't believe that is so much trouble to get a power cord. If this is the way you take care of your customers then next time i'll purchase a different brand. Case # 5009504075 Thanks for no service

00 from Best Buy and a year and a half later the mother board failed which will cost between $600 and $1000 to repair throught HP Customer Care. I didn't buy an extended warrantee for I thought with this price if the laptop lasted at least 3 years it will be fine.

I made numerous useless calls to HP Customer Care and the HP Pavillion Department. here is no corporate number to reach and I decided not to buy HP products ever again. VERY DISAPPOINTED.

i have been hacked on pof someone is using my username cannot access pof please help

Did not get proper support. I feel like my experience was all about selling a support plan. I was passed from one support person to another with no help .

My complaint is the service and poor listening skills of staff. I first tried to get on the hp on-line ordering. Waited 40 mins with no avail. This may be no fault of hp. So I decided to call and place an order.

There was a communication breakdown on my shipping address. Once I looked at the verification email I noticed that the shipping address was incorrect I contacted hp. I got a representative from the Phillipines. I told her the correct address, she repeated the address and it was correct.

So here I am waiting for delivery and nothing is showing up. I called September 13 to check what was happening and there was a note saying to call the client (me) because of incorrect address. Now dealing with a 3rd person I lost my cool, repeating the address over and over so they would get it…

My last hp printer worked perfectly well, but I was unable to get ink replacements. As an answer to my inquiry I was told to purchaser (and I did) the office jet 3830. I agreed to receive the instant ink refill service when I bought this machine and gave you my credit card..

At the cutoff point when I had no ink after my request, I was told that I had an invalid password and would have to sign up once more. This was a daunting trip. I never did satisfy you on a proper password.

WHY None of the phone numbers that you listed were able to answer my inquiries. It always took me to different sales depts. I UNDERSTAND THAT SALES ARE IMPORTANT, BUT WHAT ABOUT CUSTOMER SERVICE.???

I have come to the conclusion Hewlett-Packard warranties are worthless! I bought a Pavilion computer and since then have had to reset it by removing all other hardware and internet connection leaving only the monitor, keyboard and mouse connected, pulling the power plug and holding the power switch down for 30 seconds. I have to do this every day and sometimes two, three or more times in any given day.

After much searching of their completely worthless https://support.hp.com/us-en website, I finally got a telephone number to call and after going through the automated voice response system finally reached a technician (probably in India, judging from the accent) who said it was a software problem. So? I did not install the Windows 10 product, they did. They did not send a disk so that I…

Very disappointed in HP. First placed an order that guaranteed 6 business day delivery in plenty of time for Christmas. Second sent email saying they were expressing delivery to ensure delivery receive by Christmas. Now just received a tracking email that indicates delivery time AFTER Christmas. No email from HP letting us know that they will NOT be fulfilling their original delivery date promise. Way to ruin a child's holiday.

Dear XXXX, I have good news—your order has shipped and will arrive at your door prior to Dec. 25. Due to high demand for delivery services across all global carriers, we are seeing some delays in the shipping process. We have upgraded your order to express shipping and are working very closely with FedEx to get your order to you as quickly as possible.

I ordered the HP Laptop on 11/28/2016. When I have got order confirmation I realized that we will not be able to receive the delivery because we're going on vacation. I called Amazon customer service trying to change the delivery address to my son's address. I was talking for an hour with two customer service representatives in India (Nijel is one of them) trying to change delivery address without success. The item has not shipped but as they said that it entered shipping process (whatever it means).

I talk with Customer service supervisor (Arrel) as well with the same success. The only option she offered to me to call to the UPS later and stop delivery which has not been started instead to call them and change the delivery address. Then (she said) the laptop will be returned to Amazon…

Purchased HP Spectre x360 laptop on internet, SKU 5228171 - Black Friday special, ordered cancelled by Best Buy, I attempted several times using different credit cards which were not denied by the credit card company. All were rejected. I even had a different family member order it using their credit card and it was cancelled as well. The credit card company said it was not denied.

I finally come to the conclusion that HP Spectre was not to be sold at the current time, and that Best Buy allowed them to be purchased in error. A complete waste of of my time, spent several hours calling credit card companies. I will be filling a complaint with the Better Business Bureau. This is no way to treat your customers. This laptop should not have been available to add to my cart and complete my order…

Sent my computer in for repair, was told it would take 2 weeks. When it was not returned I called HP customer support and was told it would be there in 2 day, when that did not happen called again and was told it was sent and I would receive it tomorrow. Called again when it did not show was told maybe it would take more time because they don't have parts.

I purchased a laptop from Harvey Norman in Australia. The HP Laptop was sold with a copy of Windows 8 Home Premium. On 25 day/ 5 Month/ 2016, you "Microsoft" decided to upgrade this HP Laptop to Windows 10 Home edition. I have now removed this copy of Windows 10, and I would like to remind you that You have now attempted to steal the original copy of Windows 8 that was installed on this HP Laptop. The copy of Windows 10 that you tried to upgrade it with was only Window 10 Home.

That is a direct Downgrade of the original Operation System that was Purchased with this HP Laptop. You are playing with the law's of ownership, and as you don't own this copy of Windows 8 Home Premium, the are able to be accused of theft. If we decided to BUY a copy of Windows 10, it would be Windows 10 Home…

I purchased Laptop Model 15-ac-137cl, Serial No. CND5301DKC. Firstly I am a Senior (80), and I admit to a limited knowledge of Computers, though I have used HP Equipment over a good many years, about 20, and I have never run in to the difficulties as I have with this model, perhaps it is out of my league. Not long after purchase, I had the Technical Support go through the process of rectifying problems, took quite a time, and was not cheap. It went for a short while, since then it has deteriorated to the extent I would dump it, if I could afford it, and for the first time go for a different make.

Firstly, though it says I am connected to our HP Officejet Pro 8600 Printer, it keeps deciding not to print, unless I want to everything on an IPad, which we have. 3 Days ago, I could print a…

I purchased a HP 7 calling tablet from your online market, it is good and using very well. I ordered the flip cover for the tablet HP 7 on 13th April, 2016. I get a delivery for the item on 21st April, 2016. On that day I when I tried to fit the tablet with the flip cover it would not fit because it was the flip cover of HP 7 slate flip cover which is quite shorter than the HP 7 I bought. Thence I returned online and requested for the refund. The return and refund request responded from your site and a message sent to me that pick-up will made within 1-2 days and refund would be initiated then.

Pick-up time delayed may be of assembly election in kolkata and surrounding district, I think. I am a lecturer of a engineering college and the item delivered to me in my college, not only this…

1 took it to Best Buy to have it upgraded to Windows 10. Brought it home didn't use it for 4 Months because we use our Mac went to turn it on and it wouldn't start. Took it back to Best Buy to have it fixed they sent it in for repairs we were told it cost $300 to fix it because the mother board was out.

After only 3 Hours of actual use that's pretty bad and poor quality. Will not buy another Hewitt Packard.

I purchased an HP laptop computer last Friday. I have had multiple problems with set up regarding Windows 10 and Office. I spent several hours over the week-end using troubleshooter, etc. but could not resolve issues. Microsoft was closed when I called Sunday evening.

I called today and spoke to an agent in the Office Dept. She transferred me to Windows (by the way, you should have tech people who know both Windows 10 and Office). I spoke to the Office rep and was very calm even though quite frustrated.

Actually, I was quite pleasant. Either she hung up on me or we were disconnected. At this point, I plan to return my Windows computer and buy an Apple product.

I bought this computer on February 9, 2016. From the first day, I have had problems with it. To begin with, when I registered the told me the warranty had expired. It took two weeks to get that straight. From the beginning, I have been unable to maintain an internet connection. I cannot set up a home group or network that the computer recognizes. You representative basically told me "too bad, I've done all I can do." I am very unhappy with this product (HP15 TS Notebook PC; CND429374; J8P60UA#ABA) and would return it to the place of purchase if it were possible.

I am very unhappy with HP's response to these problems and will let it be known how I was treated. Very shabby! What the agent basically told me was that the computer was able to connect to the internet and that was all he could…