Hilton

I am very upset, I thought this situation was rectified and found out today that I was lied to by your staff on your 800 line . I was a guest at your Hilton Rose Hall in Jamaica. We requested a 1:30 Pm check in and were instead kept waiting for a room until 5:30 Pm at which time there was no one to bring our luggage to our room and no one told us anything about the resort.

We were not given towel cards (which caused issue the next day too). We missed our 6 PM dinner reservation and was so aggravated and worn out that we missed the only quality show of the 3 nights. When we got to our room after dinner our toilet was back up and over flowed.

The maintenance man did repair it. The next 2 days our room was not cleaned. We had no idea of what was going on at the property for activities and…

All the servers and the cook were very pleasant. Unfortunately, i overheard a conversation which later was determined to be the head manager (kendell). Stating how these worker's are the worst i have ever seen and that he wished they'd all just walk away and quit. I was shocked!!

I mean,there was three ladies as well as the cook and it was a very pleasant time. The staff at your hotel (New Orleans Airport Hilton) are Great!!! Please let them know

I have multiple complaints. I have stayed at Hilton Hotels multiple times in the last 12 months, and your Hilton Rewards site shows NO STAYS.My first stay was 8/11/17-8/13/17 at Hilton Irvine Orange County Airport. Second stay was HiltonFigi Beach Resort and Spa 2/25-3/1/18. Third stay Embassy Suites Irvine 2/1-2/5/19 I became a Hilton Rewards member in 2017. The Hilton Honors account does not show any of these stays.

Also - When I stayed at EmbassySuites Irvine, I complained because 2 of the 4 nights, we had to call to have the room cleaned. Those days we were gone 5-8 hours and the room was not cleaned. Also, the pool was closed, which was very disappointing. We were told to use Westin pool 2 blocks away. The pool was very cold and the deck was not clean. I spoke to the day manager when…

Management may threaten to barge in any time. Privacy not a value here. Be careful.

I took a rest in a lounge of Hilton, Baltimore, last April, where many guests walked around. A guard came and yelled to me and took me out of the lounge. Though I cannot walk well, he forced me to use high stairs. I requested the manager and guard for sincere apology, but they have kept irresponsive so far.

I need the headquater's resolution.

The experience I received at the Doubletree Tallahassee was unacceptable. When we arrived the rooms were not connecting and 1 of the rooms was not ready until 5 pm. The front desk manager Taylor, was rude and very unprofessional. I have stayed a this Doubletree several times and never had this poor service.

This was suppose to be a exciting weekend as my daughter graduated from FSU. Invited family in. They facility was dirty and not kept. Due to graduation and FSU using the hotel for recruits, the valet was short handed. The front desk specified not our problem, they are out sourced.

The Starbucks was closed due to computer issues. Then after coming home and receiving my bill, they charged me 2-vehicles at valet, We only parked one. I have never been greeted so rudely and will never go…

To begin, upon arrival @ Hilton Baltimore Harbor, there was no one to help us with our baggage as we were told by a valet that the combination of the NFL CINCINNATI BENGALS CHECKING IN AND A WEDDING, there was no help available. We then had to go and park in public parking and carry our bags the equivalent of 3 city blocks.

00 p/day to park ,which was not disclosed when making the reservation. Getting into the room, we had to have an engineer come up to fix the thermostat. The next day we experienced little hot water. Wew later asked for walking direction s to a local Cathedral and were given a HIGHLY DANGEROUS CRIME RIDDEN ROUTE which upon the cathedral, an usher redirected us to a much safer route.

Our confirmation # is 3509176382

Hello Adam,

My name is LeKeicha Scott and I just occupied two rooms at your hotel, Embassy Suites in Memphis, TN. For years my family has visited your hotel for staycations, as well as our of town vacations in other cities. My daughter turned 16 this month and wanted to spend her birthday with her old friends. I say old friends because we now live in Tampa, FL. I flew her back to Memphis and reserved two rooms with your hotel to ensure she had the 16th birthday of her choice. When I mentioned allowing her to get rooms at Embassy, that was icing on the cake - literally.

I am still in Tampa so she is there with my mother. I contacted Embassy early Saturday morning and spoke to one of your representatives that has some what of a difficult name to recall. I apologize if that was harsh. I…

made an error on an online booking and instead of booking the Hilton double tree in cape town, I booked the Hilton in the city centre. The call centre in the far east could not help and told me to call back the next day.

I attempted to reserve a room Hampton Inn 6617 Richie Highway Glen Burnie Maryland through my company direct billing account. I was transferred around for about 15 minutes and then Josh/Jake who did not believe I was with the company.

He informed me my corporate account was not valid. I asked him why my account was okay yesterday. I asked him was it because I sounded something other than Caucasian. 00. I then called my headquarters and had the administrative assistance (white female )call to make me a reservation without any issue.

I feel disrespected, targeted, and discriminated against. This is unacceptable, my company spends $1000's of dollars at Hilton properties, this is going to have us take a look at our corporate account to see if we still want to do business with Hilton…

September 29 2018 Embassy suites HILTON I check in for an hibjab inc. my sister woke up screaming we searched the bed and found a bed bug we packed up and left by 330 am we were gone , the woman at the front desk was rude I WAS NOT ALLOWED TO CHECKOUT SHE CLAIMED COMPUTERS WERE DOWN .....

She did give me the managers card “[YOU CAN CALL HIM AT 3PM’’ I left him a message he never responded so I called once again and spoke to him And emailed him the picture he said he would investigate. We’ll sadly no one has reached out to me at all not one email , no one phoned to say I’m sorry, by the way our findings were .

I expectedthe truth would not be told to me why because I asked for a refund! I was not even a valued customer to apologize, IM APPALLED HOW NO ONE HAS ONCE GIVEN MY CONCERNS A…

I had called Hilton, Mystic, Conn and booked via phone. I checked in 9/5/2018 and check out was 9/11/18. 00/day charge added to account daily if using a debit card. I used my Visa charge card. 00 charge that had been added.

I called Hilton and spoke to accounting. " I called my bank who stated that Stacey gave me false information. The Hilton had added the charge. 00 be removed by her. She made no comment. 99 charge that had been credited on my…

Hilton Chicago- Michigan Ave - Huge strike out front , noisy and loud disruptive ( which is what they wanted ) room not clean and all the toiletries you had to go by the elevators and get yourself. Customer service lacking!

pretty bad considering we asked for a suite with a view paid for it too and called three times to confirm it- and we got a crappy room C'MON!!!!!!!!!! Thank you, Bonny

We stayed at Hilton Doubletree Tampa Bay. The Bill was 2002 USD which is paid in full. The problem is that they keep on pulling money from my account. Today they have pulled another 2000 USD from my account.

Called them the other day and they promised to reverse the money, but in fact they pulled another 1000 USD today.

Hilton using made up small print to avoid price match guarantee.

I stayed at the doubletree down town Nebraska. The pool was not working. The cable went out, the elevator was not in service at checkout on the 22 of July. I was a guess there from 7/20-7/22. Room 1626 confirmation # 97174347.

In order to swim we had to take a shuttle to another hotel. I was not informed at check in that the pool was out of order. Very disappointing when the kids and I thought we were going to swim that night.

Shame on downtown Omaha Hilton and good for 3 news for exposing Hilton's insensitivity. Corporate needs to fix this!!! A woman passing thru Omaha has her dog attached in Hilton's garage by pitbull. It will cost her 6K plus in vet bills to try to save here dog.

It's an attempted murder of a dog but Omaha Hilton will not release video to help resolve who owns this pitbull? Then on top of that Omaha Hilton continues to charge this lady "dog rates" because she has a "pet room". Really...

sounds like Omaha Hilton downtown has a cold hearted money hungry group of employees here. I rate the downtown Omaha Hilton a one for zero compassion for someone that needs help and is hurting badly... and Hilton doesn't seem to care. Does corporate care???…

Your service in your resto - breakfast buffet sucks! You spoil our wedding anniversary celebration. Yes, you refunded the payment but it gave me so much disappointment and frustrations. I almost have a heart attack due to high BP because of embarrassment to my daughter and my husband. Mr.

Spencer offered me a dinner for 3 to compensate for the bad experience we had, hello! you mean all the way from Batangas, we will visit your place just for that dinner? Will we spend on the gas and toll fees just for that dinner for 3, which according to him cost around 2k ** each? Mr.

Spencer told me that that's the only offer he can give me. He mentioned that if we will book again, he will upgrade it to a suite. He wants us back... really, Why?

June 8th - 9th I stayed at the Embassy Suites by Miami Airport 3974 NW South River Drive for our 11th yr anniv. We get there our room number was 217. Okay once in the room my husband I looked around and went to turn on the television in the bedroom area and it would not come on.

So, I saw a person from housekeeping next door and told her the TV issue. She tried everything and the television didn't work for her she in turned made a phone call and said the TV needed to be replaced she said she had to do it because if we did it we would never get serviced.

Apparently, it didn't matter because no one came and replaced the TV. We wanted to watch TV from the bed that didn't happen. We go for happy hour and I was like "yuk" when we stayed in the Ft. Lauderdale Embassy last year it was…

Better management and better training and more staff is something they need to work on for sure:)

On September 12, 2017, I went to your hotel, Hampton Inn, Cortez, Colorado, and inquired about the availability of a room. The young lady told me they had one and I would need to give her my ID and a credit card. 00 a night.

I thought this was excessive and told her I was not interested in staying at that price. 00. I did not stay at your hotel and never will again, I assure you. This is pure and simple, theft! I want these charges reversed and added back to my account IMMMEDIATELY, if not sooner!.

I'll be returning to Cortez this week at which time, if these funds have not been returned, I'll be speaking with the District Attorney regarding theft charges by your employees and management who oversees these employees. Then afterwards I'll be reporting to the BBB for further action.

I have a complaint about the Hilton and Hampton Inn Minneapolis/Roseville, on September 20, we were looking for a room to stay after a long evening before driving back to Duluth. Being a Hilton Honors member, I contacted a number of Hampton Inn's in the area and found there were rooms available at the above hotel. We were given a rate almost 5 times higher than their normal rate which I understand to be $89 per night, the rate we were offered was almost $500 dollars for the night. I was quite upset to hear the rate was so high, and they said the manager said to charge this because of the nursing strike.

This did not make sense to me, and seemed liked the manager was taking advantage of the situation. Mu wife and I decided to cancel our reservation, we made earlier that evening and drive…

This was my second letter to the Hilton management at the Springfield, IL Hampton. At this point in time I don't feel like I have been treated at all like a good standing silver member of HHonors. I have stayed at Hampton Inns at a lot of different places while traveling for work etc. in the Midwest even when there were other chains closer to where I needed to be. This situation that my wife and I were put in at Springfield, IL Dirksen Pkwy, was by far the worst experience I have had at any Hotel.

I had 30,000 Hilton points taken from my account which I feel needs to be credited back. I was given 2063 points for the stay. I have the actual pictures of the room which I plan on sharing if I don't see something to show the customer actually does matter, bugs in the carpet, very dangerous…

We made a reservation for Thursday Aug.18th, at the Hilton Atlanta/Marietta Conference Center, trip # 121-462-692-72. We called the Conference Center on Tues. Aug.16th to cancel since we had a death in our family. The Hilton had no reservation for us. They checked their records several times and still no reservation. They told me to call Priceline to let you know that there was no reservation, so you had better not charge our credit card. The representative I spoke with put me on hold, call the Hilton, and came back and said there was a reservation.

I hung up with her and called the Hilton customer service again, just to confirm once again there wasn't. I spoke with Joey, and again she confirmed no reservation. I charged this reservation that wasn't on my AMEX, and filed a dispute with…

Terrible experience at the Hyatt by Hilton hotel in north Austin, TX. I stayed here with my wife for the night and it's a typical Austin experience. Nice looking hotel with bad customer service. The employees in the attached photo were incompetent and on their phones checking Facebook instead of helping guests. When I complained about a leak in our room, the front desk said "they acknowledged it".

What does that mean? Can't a hotel fix problems anymore. It seems that Hilton corporate has gone downhill. They are hiring cheap employees who are a joke, then running the hotel at maximum profit. I will never stay at a Hilton property in Austin again!

I am extremely dissatisfied and frustrated with my Hilton experience this evening. I am attending an out of town wedding on October 1st in New Haven CT and guests are staying at the Hampton South on Saw Mill Rd. I was unable to book the room using points through the Bride's wedding site so I called the hotel directly. To my surprise I was told that once I stated the reason for my visit I was not allowed to book any room in the hotel using my points. This was confirmed via two more calls to the Diamond Desk.

My account number is 878636159 - you can check and verify. While I understand that the hotel is offering a discount I find it to be illegal to allow the bride and groom to sign an agreement which prohibits me from using my points at this location. There are many guests who will book…

Now I understand why Hilton Hotels and the Hampton Inn only has 2 stars. When you value your supposedly "valued" rewards members so little . We had a medical emergency which resulted in us having to cancel our trip at the last moment and this company was not willing to work with us or reimburse us. Shameful! Our MD had even offered to give us the hospital notes. Interestingly enough, the other Inn where we had also purchased a special package, was willing to make an exception, once they understood the situation. yes, they lost our money, but they gained our respect and appreciation.

By the way, we were not any kind of quote "special members " either. They were just willing to do the decent and right thing. Shame on you Hampton Inn and Hilton. You have now lost not one customer but 2.…

We stayed at one of your hotels, the Hilton in Chesapeake VA. for a family reunion on aug. 22nd 2015. We booked these rooms five months in advance for a bus load of 50 people, the sales person told us that the rooms would be ready at three o'clock, we waited until four o'clock to make sure the rooms would be ready when we checked in.

At four o'clock we starts to check in; one front desk person checking in all of us said the rooms was not ready yet but would be ready in 20mins, we should have not have to wait. My daughter, my sister and I Phillip Goins waited over and hour to get our rooms, the whole bus load of us miss part of the reunion activities due to these issues. 100% customer satisfaction, right.

I stayed in room (419) my daughter and sister. We stay at Hilton hotels a lot but…

Received a bid for this conference room at a Hilton hotel through Expedia. Made an appt and went to see facility. Stated we were interested. Several emails going back and forth, especially requesting updates, because a response never came back unless I requested an update.

Initial offers on bid were not being offered after viewing facility. Sent in a copy of original bid. Again back and forth with hotel. Last email to say meeting room no longer available. Very upsetting and a waste of my time, money, and efforts.

Going to view your facility from Miami-Dade to Deerfield. Then being led to believe the entire time that there was availability. Then only to be told that meeting not available. Very unprofessional and inconsiderate of my time by the Hilton corporate offices.

Expedia will…

For $152 I purchased a 2 night hotel stay at Hilton Garden Inn Technology Center in Denver, thinking, erroneously as it turns out, that we could have 2 rooms for 1 night. Disappointed but reassured that I would be able to use it for a future stay as assured by Groupon's promise that there is not expiration date and it would be honored toward the purchase of a future night's stay, I accepted the blame for not reading it more carefully. It's now 3 years later and the hotel won't honor the Groupon and Groupon won't honor their promise.

I'm done with purchasing anything expensive from them ever again. Their "guarantee" is obviously bogus. When I inquired about the fact that it was printed on my Groupon, the representative I spoke to said that the phrase actually just applied to local deals…

I'm a diamond Hilton Honors member with over a million points and have seen how Hilton trimmed expenses on the account of the comfort of their guests. In this case Hampton Inn decided to upgrade the thermostats in the rooms.

5 hour for the temperature to drop to 75 degrees. It took additional hour for it to get down to the comfortable 70. Thanks Hilton for providing the comfort I expect. What should I expect in the winter time? Freeze till the temp goes up to 70?

I'm not willing to play this game. Upgrade all of your hotels with these new ECO thermostats and I'll see me upgrading to a different brand.

On a recent stay in Texas, we checked into a Hampton Inn where my dog was poisoned by rat poison left on a Dixie cup lid INSIDE the hotel lounge, which we had to walk through to get to the room. The nearest vet was 120 miles away, and I drove at 80 mph to an emergency vet for emergency care. I have the invoice for that care. The Hampton did pay for that bill. My dog has survived but is still under treatment for severe pancreatitis, which can be lethal. We do not know the eventual outcome. I plan to complain to whatever TX agency checks hotel safety, plus the federal agency which does the same. A child could have easily sat down and eaten these pellets. As the vet said, "you saved some lives".

I am seeking monetary compensation for both the dog and myself. Hampton cannot treat a guest the…

I recently had a stay at the Hilton Garden Inn. When leaving I was charged for the wrong room. Upon discovery I called to take care of the issue. It took several days to straighten out the mess. Then was charged to the wrong card.

Maybe this will be resolved before my expenses are due.