Hilton

I am a patient at the Cleveland Clinic traveling from out of state. Generally I am there for 2 - 3 days for each appointment and I book my stay at The Tudor Arms Hotel Cleveland - A Double Tree by Hilton. I booked a reservation on February 26th for a two night stay of 04/14/20 - 04/16/20 (Confirmation #54336927). When the Cleveland Clinic contacted me in March and stated that they were rescheduling my appoint to June, due to Covid 19, I immediately phoned The Tudor Arms Hotel and requested that my reservation be moved to 06/16/20 - 06/18/20.

Today, on June 2, 2020, I received a phone call from the Tudor Arms Hilton stating that they have a "Group" staying at their hotel who have extended their stay thru the end of June and they don't want any other outside people staying there, therefore…

If I could give zero stars I would , we've been lied to over and over and even when reaching out to corporate we were just transferred back to guest services! So the stay started out fine but the next day out of our 5 day stay we started to notice things were wrong.

So to begin we saw hair in the sink, then my shorts got completely chewed up! Next night we started feeling bites but when we turned on the light couldn't find anything, well again the next night same issue so we decided to look and saw a huge orange stain under our sheet, and then we noticed the ANTS!

THEY WERE EVERYWHERE, AND I MEAN EVERYWHERE ALL OVER THE CHAIR , BED AND WINDOW CURTIANS! After that I went home as my husband doesn't like to start trouble but I finally told him to go get some towels and to say something and…

This is why I use third parties to book a hotel. Your nationwide service is a foreign speaking person who cant understand anything. I should have just booked through Priceline the extra night because it would have been done in a few minutes instead I was on the phone for over 30 minutes.

I read my credit card 6 times and I had to say the expiration date each time to which she always responded September and I kept correcting her. This is ridiculous. Have English as a first language take the calls. So frustrating.

I would even say the card different ways. It took her forever to understand I wasnt changing my reservation I was just adding a night. Come on.

We have been trying for three days now to cancel an advanced purchase reservation. I understand that phone lines get busy, but I believe you will agree that waiting on hold for over an hour isn't acceptable. It's hard for one to believe that NO one with Hilton can help in canceling a reservation.

Very disappointed in customer service...

I made resevations for March and when I was putting the package together realized that the dates were before we arrived in Colorodo. I called to change and they charged me 100.00 more per night. I may never stay at Hampton Inn again, which is ashame because it has always been my first choice even before 5 Star resorts.

I stayed at the Hilton Sandestin Beach and Gold Resort location from February 12 – February 14, confirmation number 3159716229. 29 made on November 7, 2019. 34. 68 was added to my total. As of this date no answers have been provided. Please respond. Roy R. Ferguson

My confirmation number is 173863134. We were contacted by your sales team offering a Hawaii vacation in Waikoloa. The cost we paid was over 700.00 dollars and we told the room accommodated 6 guest. When I called the booking department I am offered a studio. I called several times and given different information and no supervisor would get on the phone and speak with me. When I ask for a refund, I am told that was not possible. I've been a Hilton member since 2015 and this is the first time I've had issues with promises and reservation.

Rickey Davis

I stayed at your Double Tree hotel in Charlotte South Park NC location January 24th and 25th. My Truck was broken into with side window shattered on the night of the 24th. There was nothing of any major value taken, since I don't keep valuables in the vehicle.

The Assistant General Manager Colleen Badami said that their insurance carrier does not cover the damages do to the fact the parking around the hotel is "park at own risk". This hotel has NO CAMERAS or any other deterrent type devices or signage to help curtail criminal activities.

There were a number of other vehicles that also were broken into that night. This is a very affluent area and you would never expect this kind of thing to happen on a Hilton property. Local police were contacted and police report filed.

I expect Hilton…

I booked at this DoubleTree under friends and family program as my friend is a Hilton employee, cancelled the reservation 72 hours prior to arrival date because there's some change to my trip. The hotel manager harassed my friend who is Hilton employee for "late cancellation" an entire week after my trip.

There was no communication either via phone call or email directly to me at all, they sound very fraudulent and rude when I call them to address the issue - no one seemed to know what's going on and the hotel manager Scott Chu was even more unprofessional than the front desk.

He could not answer most of my questions and even told me to go ahead to file a complaint.

Hello My issue revolves around a stay at the Hilton Garden Inn facilities on No. I am an RN who lives in Santa Maria,Ca but travel on an average about 1x/month to work in Sunnyvale, Ca. Generally,I stay with a relative in San Mateo,Ca;however was attending a function on Jan 12 in San Jose,so I thought it made sense to book a room near the function and then I would not travel far to work on Monday,Jan13.

We are not able to go at that time,so i thought i would use my honor points to stay in San Jose. I was planning then to stay with relative on Monday and Tuesday. I spoke with desk clerk,she booked me the Monday night and used my points.

Monday morning I felt no better ,so spoke to the desk clerk on Monday at about 7AM ,and asked her to extend my stay,but i would be using my Hilton…

To Whom It My Concern; This correspondence is in reference to our stay at the Hampton Inn & Suites, Grenada, 1545 Jameson Drive, Grenada, MS 38901 on the night of 14 January 2020. Let me start off by saying that the entire motel staff that we dealt with that evening were all professional and extremely helpful.

When we attempted to register for our stay the desk clerk informed us that they were unable, due to technical problems, to provide us with rooms keys or run our credit card into your system. After a long delay while your clerks copied my credit card and ID card information onto a form, we were finally escorted upstairs to our room.

Upon entering the bathroom, I noticed that the water in the toilet was a very brown color. When I ran water in the sink that water was also brown. I…

Assistant manager was very rude Janet Davis,my card was charged multiple times and rumors is that she is a new manager that does fraud and sexual harass Women! I will no longer be attending this hotel I will report her to get out of hotel business.

I recently booked a room at the Hampton Inn Oceanfront in Jacksonville Beach. I was unable to keep my reservation as my work was postponed and I could not travel to Jacksonville in the appropriate time frame. com website that Hampton Inn would be reaching out to me as to the decision on the cancellation fee.

Unfortunately the hotel did not reach out to me at all and instead just charged my credit card for the entire amount. I would be happy to reschedule my stay at the hotel for a later date in the future but do not think acceptable customer service is charging me full price for a room that was never used.

I also, before cancelling, did my due diligence and checked for other available rooms and there were plenty of rooms available so the hotel was not booked…

Bait and switch when Hawaiian Airlines connected me to Hilton Hawaiian Vacation club. I said I wanted to stay at Hilton Hawaiian village one bdrm, they said they could accommodate me at the Grand Hawaiian or Lagoon tower. They sent me a reservation for the Double tree this not what was offered and not what I want I need help with this. I have been renting at Hilton Hawaiian Village vacation club for at least the last ten years. thanks you.

Accommodations unacceptable specified Hilton Hawaiian Village. Need the phone transcript reviewed. Please refund my money ASAP. I will contact credit card and Hawaiian Airlines to settle dispute if not resolved in three days.

Despite getting broken into my room with a slim jim and no manager at aall and who now no longer works there and being asked to leave and no garbage dumped in my room so I had to ask for garbage bag and put it outside in hall and maids not speaking English and pointing out rear door does not shut when it is helf two feet from closing and

noticing I could drown in pool and not one camera would see me and you all telling me my dishes are not up to standards (health wise and you know I did and I am sure a lot of us did not bring our portable dawn jar with us and the floors are a " somebodys going to fall and break hip, and the showers there is nothing to grab onto before a ppossible fall which may lead to hip surgery and

my not being asked to join Hilton rewards and the great breakfast, I…

I am currently on the phone with Brandy in St Louis; trying to resolve the incorrect charges on our credit card. LaDwana Whittenberg & Lynn Parker, our employees stayed at the Renaissance 9/10 & 9/11. 10 twice. This cannot be right for 2 rooms (occup:1 each) 2 nights.

We have called this hotel 3 times now, trying to get this resolved. Mary, accounting at St Louis, said that the charges didn't make sense to her - however, was unable to help us. I had to call Brandy back for the 2nd time, because she would not return our call.

She would not answer me when I asked how much the rooms were .. said that it depended upon the occup & dates (which she has). I am still on hold …. I have been on the phone for 20 minutes now.

She said that the reservation was for 3 rooms. Regardless, it is obvious…

To whom it may concern.

I stayed in Hampton by Hilton, Guangzhou Huadu on Sept. 7-8 for our celebration of Chinese Teacher's day. However, the hygiene statue of both hotel room (Room 522), breakfast utensils (To be specific, a knife and plates), and service as well as management are HORRIBLY beyond my cognition and tolerance.

I took photos for the desk which was stained and covered with dust, and the washroom counter which carries 3 hairs of someone else's.

I contacted the reception but they did not respond promptly. With my continuous pleads, they sent a Ms. Feng who could be the housekeeping manager, but she wore no uniform and almost brake into my room while I was in the middle of shower and changing. As a man, I felt harassed and threatened.

Later, they send a Mr. Li, who was the…

Hampton inn Lake Placid, room 314 We stayed in 9-16-19 .Heat and air system very noisy couldn't sleep, bath tub filled with water while showering, sink handle kept slipping while moving from hot to cold. Bath tub was dirty soap such fan down from soap dish what ever the clean tub with it isn't working .

Hampton inn Lake Placid, room 314 We stayed in 9-16-19 .Heat and air system very noisy couldn't sleep, bath tub filled with water while showering, sink handle kept slipping while moving from hot to cold. Bath tub was dirty soap such fan down from soap dish what ever the clean tub with it isn't working .

I am writing to let you know about my stay at the Hilton Midtown in New York City this last July.

My daughter was attending the IMTA convention this last summer and so my husband and I joined her and stayed at the Hilton where the convention was held. We were suppose to have a double room but I had several complaints about our stay there, but decided not to follow up with a written complaint until today when my daughter stated that the Hilton withdrew $1100.00 from her account today. Someone in your facility has stolen her card information and is using "Hilton" as a front to steal over a thousand dollars from her. Our stay at the Hilton did not live up to our standards and did not meet our expectations.

When we arrived and were showed to our room, we were immediately disappointed to see…

I made my reservation based on the Hilton name meaning cleanliness updated hotels, and bug free with problem free rooms. We checked in on August 1 2019. having to change rooms 3 times to find one that we could lay down and start our family vacation.

the first room walked in to inspect only to find about 20-30 infested bugs all over the bathroom floor, wall, tub, everywhere. went back to the desk and requested another room. 2nd room no air condition called down to see if someone could come up and was told to bring the key back and they would assign another room my third room the tile in the bathroom and

the disgusting tub and then was told that we were on the old side of the hotel and they apologize but this side was going to renovated in the near future and it was on that visit to the…

Took Handicapped Room 240 at Hilton in Sadona AZ.

Complaints: upon entry found lighting to be inadequate to read and set room temp controls such that we were continually up trying to set the temp. Could not read the controls from room lighting, thermostat light would not stay on long enough to allow us to use.

One small bedside stand between the two beds. The two edges of the beds not covered by one shelf between the two beds leaves no place to place items except on the floor like glasses, or water.

Air conditioner blasts bed closest to the unit. Next bed over gets no air so hit & stuffy.

Refrigerator is way to small. Can’t adjust temp resulting in frozen diabetes medications.

Bathroom has NO space to place a shaving or makeup kit... no shelving available to set anything down on other…

we were told by the sale agent we would be ale to book weekends 12 month in advance with priority-we found out that is not true-we can only do a home week-as waste to be able to book for raider game wends in lesvegasts is of no use-we were vin info that made this fr

I called the number given on the website of the Hampton located in south Arlington Tx on I-20. 844-306-6569 turned out to be a third party that represented themselves as on the location site. They said my Hilton card and points could not be used on the rooms they had left and said they only had two rooms.

One for $179 and $164 plus tax. I questioned them on the difference in the rooms and price. No difference in rooms just the price. Then he said as we speak the $164 room is being reserved. Within seconds my bank account had been charged.

I found another number and called 817-419-3700 and called to see what had happened and was told about the third party service. I was told by the hotel employee to call and cancel the reservation, because of the 48 hour cancellation rule, but after three…

bad service with desk agents, filthy floors and ice rooms, stains in the carpet in the rooms, curtains and mini fridge did not work you expect when checking into your room and walking on floors not to have bad service and old carpet that smells then get to your room and you can't have privacy because your curtains don't work and you se stains on the carpet what a way to kill your anniversary.. would not stay again worse stay ever expect more from a 4 star hotel could of got the same at a 2 star,,

I booked a room for my grandsons in Richmond on Saturday June 29. I had to go from a room for $169 to one that was $189. OF WHICHTHERE WAS NEVER A MENTION is really pushing it! The property was Hampton Inn I ASKED IF I could book as a of Hilton Honors and was told no.

I am upset that Hilton did not deliver. I am a meberofMarriott hotels and guessing lll book there from now on. com

I am very very disappointed with the lack of customer service that I received at the Hampton Inn (Weisgarber Rd Knoxville TN) I had booked 8 rooms in June 2018 for my daughter's graduation for May 2019 from Vet School. I traveled from NY to TN to meet in person with Taylor Pinyon 6/2018 at Hampton Inn to book the rooms, a meeting room and then I signed a contract.

I gave Taylor a copy of my HH AX credit card to hold the rooms and to charge all incidentals on that card. I had saved up 450,000+ HH points to pay for the rooms as many family members were flying in from NY to help celebrate.

Taylor told me that we had to cx 72 hours in advance or we would be charged for the rooms. She never mentioned the March re-confirmation. On 4/24/19 I faxed over the cx for 3 rooms and the meeting room.…

I stayed at Hilton Garden Inn Appleton, Wisc this past June 14th & June 15th. I asked for a quiet room, I was placed kiddie corner to the elevator. When I went to use the shower, the knob was jammed, could not get water out.

Had to get dressed, go to front desk, she assigned me a new room. Gave me back the keys, when I got to the room, neither of the keys worked for the room with my luggage in it. Had to go back to the front desk, she was on the phone, would not acknowledge me, she knew I was in a hurry to get my room changed to get to the function of why I was in town for, when I tried politely mouthing to her to rekey for me, she got upset, finally put the person on hold, and

told me I would have to wait for someone else to let me in the room. Now I am upset. During this time I found out…

Called Hilton Hotel of Jackson MS 1-601-957-2800 to change the credit card information for the Guest. The Guest is my Boss here at the Veterans Hospital, Houston TX. Today 6/19/2019 at 1:15PM. The person I spoke with is male, very rude and unfriendly on the phone.

I introduced myself and told him that I have a confirmation no. and would like to change the card information that was given. He asked me in a very stern voice if this is the card that will be presented when he comes in?

' In my mind this is my impression he does not want to service my call. I am here to tell you a correction because the bank changed the card for some fraud activity detected on the card. I asked the person if I can speak with someone else and he said "no, I'm the Reservation manager'.

So we continued to talk,…

To whom it may concern,

I am currently a guest at the Hilton Double Tree in Lithicum, MD, in A Tower room 520. for a corporate event. This facility here has two towers, towers A and B. I checked in on Sunday and went to take a shower after a 5 hour flight and spending all day traveling. The shower was luke warn AT BEST. I woke up at 6am to take a shower and only found COLD water. All I could do was take a cold shower before going to conference being held at the hotel.

I filed a complaint with the staff here at the hotel, who stated they already recieved numerous complaints from the A tower as well, where guest complaint of the same thing. Management said they were on the problem and would have it taken care of.

Unfortunately, it is now Wednesday afternoon and have been required to take…

On 4/25/19 one of our employees stayed at the Hilton Paris Charles De Gaulle Airport Hotel. An erroneous restaurant charge for a person in a different room was charged to our AX. After calling and emailing I finally received an email on May 6 saying indeed the charge was an error and that they would handle the credit. 50 was the amount).

A third email on May 23 where I stated I was going to contact Corporate finally warranted a responded from the front desk stating it takes two-three weeks (May 6 - May 23 was already over 2 weeks). As of today June 6, I still do not have the credit and it has been a month.

I called 1-800-445-8667- Hilton Customer Service and after being on hold about 25 minutes I spoke with a representative who repeatedly asked me the same questions, I finally asked her…

Confirmation Number 95330135, made by Stacy Mason. Arrived Newark late night on May 25. Confirmed a reservation at your Embassy Suites at Newark Airport. The shuttle picked up us around midnight. Arrived at the hotel, only to be told that they did NOT have a room for us! They were overbooked!

And there were no other hotels with availability. There we were, stranded at Newark, my being 76 years old, with my daughter and granddaughter, in the nighttime hour. NO HELP or COMPASSION from your staff. Lucky for us, Holiday Inn had a last minute cancelation.

I asked your staff how we would get to Holiday Inn and they said cab, which did not come for 30 minutes. 00 to get from your hotel to…

We stayed at your Hilton garden arboretum area in Austin Tx on May 23-28. When we got there our frig was not working so we called down and explain we had things to go into it, and they let us know someone would be up to fix it.

Two days later after storing our stuff in kitchen frig, we still had no working frig. We finally asked a third time and got it fixed three days into our stay.

I stayed at the Woodcliff Lake in New Jersey this weekend. I had a fall on your uneven sidewalk. I filled out an accident report with the manager. I was surprised that there was no follow up call or email to check to see if I was ok.

I have Sore legs from the fall. The next person that falls may break a leg in that unlit area. I did see that the area got roped off the day that I departed. Room 391 Stayed Friday to Sunday Memorial Day weekend.

To whom it may concern I stayed at the Hilton Grand Vacation at the Elara from Thursday 5/2/2019-5/5/2019 room #3709.

Most of my experience with the hotel was a positive one but the three nights we slept there the noise from other rooms at 4:00 AND 5:00 in the morning by drunken guests is way out of hand. Decency and consideration of other guests is something that needs to be worked on. I would like to think the Elara would and could do more to make all guests comfortable.

Roni Price roniprice23@aol.com

Hello I feel like I should get compensation for our stay In Arlington Tx 26th -28th of April!

First of all we checked in around 3:00 pm on Friday had the TV was not working called several times and they kept saying that someone was going to come check it out, about after 5 calls and 5 hrs. 80 that the tv should work, then the pool was shut down the whole weekend, they told us that we could be bussed over to another hotel to swim, we waited for about 45 minutes and

they never came nor told us anything so the pool closed, so the girls we very disappointed that they could not swim being that Friday was the only day they could swim because we were there for a dance competition, and it was two of the girls birthdays and that is one of the reasons we picked to stay at this hotel.

Then we…

On March 3, 2019 I made a reservation for two rooms for March 23, 2019. We arrived at 5 pm, all 6 of us carrying our luggage to the lobby. We were greeted by Addison, the desk clerk at the Hampton Inn on Winderly Ln in Pickerington, Oh, who then proceeded to tell us that they were overbooked and they did not have rooms for us, my credit card had already been charged.

My itinerary number is 8121051478798. We had just driven for hours and were exhausted. She was very helpful in calling around to find us another hotel, which she did find in Hillard, Oh, another Hampton Inn, they did not have the rooms we had originally asked for but

they were able to accommodate us and Addison asked if they would give some discount because of all the trouble we had and they did. So I give my credit card and…

my name is Ahmed Lakhal , I have been booking hotel for Hilton Waikiki Beach on March 2nd 2019 , I used my points 50 000 to book at this hotel, my flight has been cancelled , I called guest service and the hotel and they understood the situation and they said that the points will be redeemed to me. Right now and despite many calls , emails no one was able to help me and my poinst have not been redeemed to me.Bellow are the reservation information :

Hilton Waikiki Beach 2500 Kuhio Ave. Honolulu HI 96815, US T: +1 8089220811

Confirmation #3497197921

Honors Reward ID: 153944018 Mar-02-2019 - Mar-03-2019 50000 Points per Night

This was our first time staying at the Hilton in Hanover Lebanon, New Hampshire (4-15 thru 4-17 2019),we usually stay at a different hotel but wanted to try you hotel. The security and our room were nice but the food was awful! really.

This what we get for $12 each at the Hilton? I could have gotten a better meal anywhere, never again.

The Hilton North Glendale CA needs some work on the windows on the upper floors. There shouldn’t be gaps and visible air space because the gaskets around the windows are pulled away or are missing. This is a safety issue

The public areas are beautiful and the staff is wonderful, but the windows are a real concern. We are frequently at the hotel and would like to see this issue addressed

Hello, I wasn't aware that I could submit a complaint this way. I mentioned recently to another customer that resided at your hotel downtown Norfolk, VA whom to which also stated they experienced the same issue as I did. At check-in, it was explained to me that check-out time was between the hours of 10am-11am however I was awakened at 7:00am to housekeeping knocking heavily, and again at 8:30am, and

again at 9:15am and one last time at 10:00 am at which I finally became very irate and yelled at housekeeping that it is extremely rude to keep knocking on doors of paying customers waking them up that early in the morning especially when we do not have to check out until the time documented . I checked into the hotel overnight extremely late and exhausted so I was hoping to get as much sleep…

Accessibility for mobility impaired people is horrible at Homewood Suites. Requested a roll in shower, reserved a room, called to verify, and was assured at check in that we had a roll in shower. a tub! No room available. Husband was unable to shower for our three day stay.

This is a complaint about my stay in HILTON WILMINGTON/CHRISTIANA, 100 CONTINENTAL DR NEWARK, DE 19713 Newark DE, room 246. Upon arrival on April 5, 2019, Room 246 had a cigarette smoke smell in the room. 00. I believe I should have been charged only once.

This was bad service of ripping me off and offering me a poor quality room that was not in proper condition upon arrival. I am a Hilton Honors member and deeply disappointed in the quality service that I received.

my room smells of cigarette smoke we complained to front desk who told us we could change rooms to smaller room we had paid for a king size suite so I don't see why as a diamond member I should go down in room size ,the first day they gave us a spray to try to remove the smell but to no avail the second day head of house keeping came up and told us that they would steam clean the room and change the filters on the air conditioning we was out from 7am till 1-30 and

returned and nothing had been cleaned we put ado not disturb sign on the door for two hours till 3-30 so the house keeping decided to not even service our room even though she was next door working when it was removed I find this a very poor excuse for a company which has a reputation of quality, I have stayed in many Hiltons…

First let me say the staff was great at the Hilton in Guam-from the service desk to the restaurants and everywhere in between. My complaint is I reserved a room from Feb. 23 through March 3rd. I paid for no refundable advance reservations.

On Saturday February 23rd a typhoon was off the coast of Guam causing all flights to be cancelled. I was stuck in Toyoko overnight. The Hilton was called and told we couldn't make it in until Sunday night. When I checked in I asked about a refund for Saturday night but was told this was a non-refundable reservations so NO REFUND.

I did not show up because I didn't want to, I couldn't. I was with my son and three other Coast Guard members and they got refunds. I think Hilton needs to relook at their policy. 50 per night is a lot to lose for something…

re reservation for double tree, 1956 ala moana blvd, Honolulu, Hawaii on Saturday 3/2/19. I called hotel direct on 3/1/19 to request early check in for 3/2 as we were arriving via cruse ship. upon check in on 3/2 was informed that check in was at 3pm, I showed front desk clerk my reservation regarding early check in & informed her I had called ahead to request-again she said check in is at 3pm.

I went and had coffee to settle my nerves for rude treatment and returned about 30 minutes later & requested to speak to the mod-she summonded assist. front desk mgr & I tried to explain my situation regarding early check in per the note on my reservation to contact hotel regarding such.

00 for early check in. now is that a Hilton policy????? the front desk staff at this property did not show much…

I am very upset, I thought this situation was rectified and found out today that I was lied to by your staff on your 800 line . I was a guest at your Hilton Rose Hall in Jamaica. We requested a 1:30 Pm check in and were instead kept waiting for a room until 5:30 Pm at which time there was no one to bring our luggage to our room and no one told us anything about the resort.

We were not given towel cards (which caused issue the next day too). We missed our 6 PM dinner reservation and was so aggravated and worn out that we missed the only quality show of the 3 nights. When we got to our room after dinner our toilet was back up and over flowed.

The maintenance man did repair it. The next 2 days our room was not cleaned. We had no idea of what was going on at the property for activities and…

All the servers and the cook were very pleasant. Unfortunately, i overheard a conversation which later was determined to be the head manager (kendell). Stating how these worker's are the worst i have ever seen and that he wished they'd all just walk away and quit. I was shocked!!

I mean,there was three ladies as well as the cook and it was a very pleasant time. The staff at your hotel (New Orleans Airport Hilton) are Great!!! Please let them know

I have multiple complaints. I have stayed at Hilton Hotels multiple times in the last 12 months, and your Hilton Rewards site shows NO STAYS.My first stay was 8/11/17-8/13/17 at Hilton Irvine Orange County Airport. Second stay was HiltonFigi Beach Resort and Spa 2/25-3/1/18. Third stay Embassy Suites Irvine 2/1-2/5/19 I became a Hilton Rewards member in 2017. The Hilton Honors account does not show any of these stays.

Also - When I stayed at EmbassySuites Irvine, I complained because 2 of the 4 nights, we had to call to have the room cleaned. Those days we were gone 5-8 hours and the room was not cleaned. Also, the pool was closed, which was very disappointing. We were told to use Westin pool 2 blocks away. The pool was very cold and the deck was not clean. I spoke to the day manager when…

Management may threaten to barge in any time. Privacy not a value here. Be careful.