Hilton

Arrived to first room. Shower had hair, soap, and rust all over it. Went downstairs to get a new room. Got a new room. THE ELECTRICITY DIDNT WORK IN THE SECOND ROOM. Husband went back again. They gave us a new room.

Still had a build up of rust and gunk all over shower. When he informed them that the second room didn’t even have electricity they didn’t even care. I expect a Hilton to be clean at the minimum. I’ve never questioned whether your hotels are clean.

I will never assume that a Hilton is clean. How is this acceptable? The photo I uploaded was the third room we were given. And this was the cleanest of the three rooms. The other photos wouldn’t load. If you’d like to see them I can email them.

Check in was the worst experience I have ever had. We checked the the Hilton Waterfront Huntington Beach. Apparently we needed the print out of a reservation and we left it at home. We had an email with our confirmation and everything and the front desk clerk made us go all the way home to get a piece of paper to confirm it.

Even trying to show her pictures of it along with an email she refused to check us in. My husband had to go all the way home and leave me with three kids and all of her luggage in the line.

She didn’t try to accommodate us with getting a bell check or key to the pool or any other assistance. I asked her multiple times if there was something we can do with our bags or at least get some water.

She told us we could get water when we check in. I asked to speak with the…

I recently had to cancel a booking due not being able to make my connections to St John's . I had a reservation booked for the Hampton Inn & Suites. I called ahead to let the front desk know that I would not be able to make my reservation, as soon as I was able.

I had booked through air miles and cash. I have tried on 4 different occasions to speak to one of the Management team at the hotel, but to no avail. I have not been able to actually speak to a Manager, I have had my calls transferred, have left messages, requesting a call back , But did not receive a call back.

I very disappointed that a customer would be treated this way, this is so disrespectful. At the very least should have been given some form of response. I am 4 days trying to connect with the Management people at this hotel.…

My wife and I stayed at the Hilton Hampton Inn in Canon City, CO from 09/18-09/21/2022. Upon getting in to our room and looking it over we found the bathroom was not properly cleaned with hair and a few leaves from a floral arrangement in the sink, the hand soap dish had the old soap in it and

the towels were not stocked for a room for two only one set of towels. Contacted front desk and they said they would send house keeping to clean bathroom. Young lady that arrived at the room did not have any identification on her.

I had went to our vehicle to bring more belongings in and when I got to the room there was a young man standing outside of our door with a dog. Might have been a Rat terrier. When the young lady finished we had to ask her for towels and noticed she was with the young man.…

To whom it may concern:

My name is Gonzell Turner, I booked a room at The Monsaraz San Diego 06/13/2022 with anticipation of it being a nice hotel. Unfortunately I never got to experience that, upon my arrival I wasn’t notified that parking is limited parking and if not early to try parking some where not close to the hotel. I was never given a option, instead I had to drive around for 45 minutes looking for a place to park, eventually leading me to walk in the hotel and cancelling my stay due to “no parking” when hotel advertises parking.

She told me that she along with a male that was with her that I would be credited back my points. I had to book a hotel somewhere else due to this and dish out a unexpected $550 to stay somewhere else because of this and the fact that my points where…

I recently stayed at Hilton Inn Sapphire NC. I was informed when I made my reservation that pet fee was only $50 u ask what was fee for two pets I was informed only a one time fee of $50 I ask if it was per animal and

I was informed no just $50 only well they charged my card $100 and my son-in-law paid they $50 in cash and they said no pet fee would be charged to my card but it was so I spoke to someone at front desk they took $50 off my bill but said I had to pay another $50 that is not was told to me when I made reservations.

So I kindly ask that you correct this billing issue please. Thanks so much Joyce Moss

I recently stayed at a Hampton Inn in South Carolina last weekend. When we checked in the clerk said he indicated that he had my Hilton Rewards number. On our second day he said I have two different accounts. I called the customer service for Hilton Rewards and was on a 1/2 hour call and was told that she couldn’t help me and transferred to another rude customer service person.

That was another 45 minute call attempting to join the two accounts. She treated me as I am attempting a fraud because I did not have access to an old gmail account, and an older credit card. I am always enjoy staying at your properties.

I am so disappointed because I could be verified in other ways for an older account. Can we get this taken care of. I don’t want to stay at IHG properties. I just retired this…

I have been a Diamond Member for many years & have been staying at your Doubletree BWI Hotel for a few months for my company. This is a real shitholle property and the Management sucks. They keep the bar open later then your hotel rules state & I will report this.

They also are aware of the Prostitutes on the property that are constantly half naked in the lobby & other areas they shouldn't be. I don't want to share my information, so I don't have issues while on Business. I've seen the Manager whispering with some of the whores, so he may be the one Trafficking these young girls.

This really tarnishes the Hilton name & I am saddened on how filthy the hotel is.

Absolutely horrendous experience. Don’t ever stay here. Don’t waste the money. Staff is completely unhelpful. You pay however much you’re paying for the night and then you have to pay extra for parking. Fun fact, there’s no parking anywhere else near the hotel that’s free and convenient.

We walked downstairs the next morning to get some food and go to the beach to find one of the wheels off my car had been stolen. STOLEN. The only “help” I got from the manager was “fill out this incident report, Hilton will be in touch about POTENTIAL reimbursements.

Then this gentleman will take the same information because our parking garage is managed by a third party”. No offer of a shuttle, no offer of paying for Ubers, no offer of a rental. Just a “fill this out and I guess you’re stuck here”. If I…

Hilton Garden Inn Roanoke Rapids Has cancelled our reservation without even letting us know

We drove more than 700 miles. We have Hilton Garden Inn Roanoke Rapids a hour before arrival and they told that our rooms was given to another customer

It was 11 pm in NC

We had to call a numerous places to get a room

We have send a email 2 weeks ago asking for clarification . No reply

Terrible and terrifying experience

Very poor and unprofessional management

Reservations at your Homeward Suites via telephone with an employee named Crystal, who claimed to be the manager at your Aliso Viejo Laguna Beach, Ca. Hotel, was difficult and unwelcoming. Upon arrival, she refused to even look at my wife's Identification or give us first responder discounts despite my wife being a volunteer firefighter, emergency medical technician, red cross medical and mental health volunteer and medical reserve corp member.

She did not pick up the ringing phone when we called the corporate office and you tried to reach the hotel, and she falsely said the phones were down. We tried keyless check in to avoid direct contact with her, but she claimed the room we chose just a few minutes earlier was not available.

She was not helpful, just adversarial. After more than 20…

EMBASSY SUITES BY HILTON SANTA ANA ORANGE COUNTY 1325 EAST DYER ROAD SANTA ANA, CA 92705. .

Room 538 my stay in This hotel on 07/26 was a nightmare, as I came to my room 538 , found the room very dirty no hygiene Mold in mini fridge Bathroom is full with sand and no trash can Bedsheets has black spots The room is in miserable condition I contacted Hilton several times , to get fair compensation for lost time and sleep for my2 kids but they always dealing with the issue as full refund, not to keep a customer, reason system not allowing than more refund for what you paid, no body care about the damage caused for kids, came to have some rest and fun . This Hotel should be out of the service for all of this hygiene violations

service room ONLY every 4 days and this was not discussed during check in.

Also the room air conditioner is not functional. I have complained to the front desk and was told that this is just the way it is. Asked for the room to be discounted and was refused. This is the second consecutive stay at a Hilton property were service was below the normally acceptable service

Danielle front desk worker was a real bitch during my whole stay .. bitch even made it where I couldn't extend my reservation because of her own issues .. the customer is always right bitch don't forget it

Hilton New Orleans airport SUCKS!!!!

The staff at this facility were excellent, pleasant & friendly However they can only do so much when their building is poorly maintained. The air conditioner in my room sounded like a feight train, functioned poorly for an hour then shut off with an error message.

The staff said these room air conditioners are all the same. Unable to tolerate that noise even during 30C temps. The tub faucet fell out of the wall when attempt was made to use the shower Totally unacceptable health & safety conditions made for a terrible pre hospital stay. Disgusted with the conditions.

Support your good staff & fix the building! July 29 2022

Checked in to Hilton Oceanfront Cocoa Beach , 8 till 12th June — Young man at the desk took $50 per day for “Incidentals” , which I couldn’t understand as there were NO incidentals in my room — However he advised me the $50 per day would be returned to my Amex within three days .. We are now on Day Seven .

Please can you help . Attached VERY DIFFERENT costs for your attention.

I had a rough day of flying since 9am PT and my flight was cancelled at ATL airport around 11:30pm ET. Instead of choosing the hotels available via the airport, I chose to stay at a Hilton because I used to have positive experiences at the hotel chain, especially with the perks of a Diamond member.

After a LONG day, I was hoping to find comfort here and I found the opposite. Front desk service was rude, accusing me of not checking in so I had to show her evidence on my phone. Next, they assigned me a room that had a panel removed and a ventilator fan was airing out the room which was stuffy and disgusting.

I had to go back down and get another room in which they assigned me two queen bed when I had clearly booked a king bed. Plus, I found a used vape pen on the floor so clearly the room…

Horrible customer service at Twin Falls Hampton Inn After peeing in the toilet it backed up and overflowed. I called the front desk and asked if someone could help. They said that would bring up a plunger and a mop.

She arrived at the door and said she didn’t have a mop but handed me a plunger and towels. I asked what I should do with the towels when I was done and she said she didn’t know she just works the front desk.

I was a bit taken aback and she said “I’m not housekeeping and it’s not my job”. Then she offered to bring a broom? Which made no sense. I said I am a guest and it’s not my job either.

She said “well you backed it up”. I said I peed in it and it just started overflowing. I was upset and said this is so rude and she said I was rude and walked away.

I got me and my husband a coke to take to the room and a small thing of M&Ms and when she said 12 dollars I almost fell out that's Price gouging! When we got up to our room me and my husband were having sex and all of a sudden the door flew open and she never once knocked and all she said was OMG never once said I'm so sorry or anything!

Got two cakes and a small M&M candy it was 12 dollars that's outrageous! My husband's company uses this motel for their drivers but now I'm sure they won't!

I had a nice stay in Hilton Sorrento Palace (Italy). did not receive my points. Send them 2 emails - no reply. Call them today in orders to ask for help and a reply for my two emails, had the surprise to talk with a rude and unpolite lady who hang off while I was speaking- saying a very disrespectful byeeeeee - while i was asking something.

I am working in a Hilton and I've travel a lot - and I know this is how we do not do it.

And of course did nor receive an answer for my email or for my request regarding my points.

I have tried to resolve a complaint case involving Hilton going all the way back to August 2021. In short, I was offered a refund for two nights at a Hilton, but when I provided the requested documentation, I was never contacted back.

I tried calling the 800 number and was hung up on three times (for apparently no reason--a simple click and then dead air). When I finally did speak with someone, she told me she'd call me an hour later. No call.

Hilton Guest Assistance Case #98365092).

Greetings Mr. Nassetta,

My name is Domonique Cooper. My family and I checked in yesterday to the Miami Hilton Garden Inn South Beach. Our reservation/ confirmation number is 3227549054.

Upon checking in we had two rooms 102 & 104. During check in the employee was very nice.

However, our issues start with the rooms. After dropping off our luggage and heading out we did not come back to the hotel until night time.

Once back we noticed a few issues (please see below).

Room 102: Balls of food under the bed closest to the window Jewelry and debris under the other bed Debris on the toilet area that had to be cleaned The alarm clock went off at 6am (we never touched it or set it) Cord for the shades did not work to make the room dark Towels & washcloths had to be requested (it took 42…

We were dropped off at the location about 6:30 or 7:00 p.m. They have 2 entrances. Valet, and another on the side of the building where we were dropped. The bar and restaurant side. Not one sign to tell us where registration even was. Found the registration desk, where we were greeted by a man who checked us in, gave us our keys, and said thanks. Not one word about where the elevators were, not any help asking if we needed help finding anything, or giving us any information "anything" on what was available, tourist locations, places to eat, etc.

We get to our room, where there is not one bit of information that you normally find, like "where to eat", "where to find entertainment", etc. No guide to the television, services, etc. If you wanted to watch a specific channel, you had to search…

Company will not return our items after they have confirmed they were left there and they are holding them. I called and left my complaint but of course, a week later have not heard anything from anyone..

I rented a Queen standard room over the weekend for valentines day, going in expecting a level of service for an expensive full service hotel. The first night there we noticed the tub was not draining properly and you were forced to stand in a tub of water while showering, as well as the shower head coming out of the wall, the room was very hot and

seemed like the temperature would not adjust, forcing us to wake up sweating almost every night we stayed. We originally only was going to stay until Sunday morning and decided on Saturday night that we wanted one more night in the city.

We talked to a guy on third shift (bigger black guy sorry I don't remember his name) that was no help whatsoever, we told him about the problems in the room and he didn't even apologize, let alone, try to fix…

Dear Sir/Madam.

This refers to the Hilton Hotel in K.L. I went to the Japanese Resturant on 18 January with my wife to celebrate my 67 th birthday .

Myself and my wife have been card members of the Hilton for over 10 Years.

We sat at the Tepanyaki Table and sat down around 7.50 PM . Our first hot food arrived at approximately 9.15 PM . This was due to only one fully qualified Chef working with two assistants and nearly every seat at the Tepanyaki section of the restuarant was occupied .

Towards the latter part of our meal another guest got up from his seat and started shouting at the staff complaining about the delay in receiving any food and when it arrived the order was wrong.

I would like to point out that your staff working in the restuarant that evening were excellant in my…

Hilton at the peak resort Phoenix AZ December 8-10 2021. Was our stay. We did not book this until 7-10 days before the date. We called directly to Hilton at the peaks THREE times. Asking the following questions: are your pools OPEN and HEATED.

Is the lazy river open and the restaurant OPEN? Are people using the pools and enjoying the resort? The answer to all was YES! So we left Sedona AZ THREE DAYS EARLY. To enjoy all the resort amenities. Lazy river was done for regular repairs for the week.

ZERO people in any of the 4-5 pools ( cause they are cold as ASS. Not heated and it’s 81 degrees out and we’re from Michigan. Hot tubs do not swirl.. restaurant closed for the season. And all three days .. still waiting for towels! Never showed up!

The Hilton experience was nothing more than a over…

I am a Hilton honors member and have never been so dissatisfied with the Stevie on our stay, November 23-26 2021. We requested service for cleaning twice and never received it. As a result we ran out of toilet paper, had wet used towels in the bathroom, and trash left outside the room and on the 5th floor foyer for two of the 3 days.

Later, coming in from our thanksgiving dinner, we asked for a bottle of water and was questioned about how many bottles of water we have had. Confused by that question, when they couldn’t remember to clean and service the room.

I was so ashamed to be a member and really convinced that I was not an honored guest.

Your customer service is terrible and so is your web site for complaints!

Hilton Ft Collins, CO- This hotel charged $488 a night and $11 a day for parking. Room had no safe, or bath rug, no frig and no menus. Had to call front desk to get menu for room service. Menu link was messaged to me on my phone.

Room service delivered food in brown paper bags. They also do not clean your room, no clean sheets or take out trash each day. If you want clean towels or coffee for the next morning, you will need to call front desk.

Also when we checked out we received no receipt. Had to call front desk and ask them to email me one. So disappointed in our stay. Worst service we have ever received.

After 3 hours with your customer service team I was told they cannot help me.

I am unable to log in to my Hilton Honors account. The customer service agents, and then their supervisors, have me reset my password which I have now done at least a dozen times. I then get the same error message each time which is this:

"Something went wrong, and your request wasn't submitted. Please try again later".

I asked for a technical person and was told Hilton does not have technical support beyond sending a password reset.

My Hilton Honors number is: 205723553

Name: Joe LaFave

Address: 2264 Riverwood Place Saint Paul, MN 55104

Phone number: 612-386-3882

I like Hilton and want to continue staying at your properties, but if I can't use Hilton Honors to make reservations etc, it is too hard.

I…

I had a horrible experience!

First my room smelled horrible. Not sure what it was but someone at the hotel new about it because the smell of air freshener in the hallway was strong.

Second the hallways are very hot and we had a long walk to our room.

Third what highly rated Hotel does not have microwaves. I was told there is a microwave on the 17th floor that's ridiculous. We lost a night of our trip because the Green tree Hilton is more like a Motel 6 with a fancy lobby. Wade E Brant

Green tree Hilton in pittsburg Pa. My room smelled awful made my wife sick. I walked back to the desk long way. Was given another room which was not a nice room to say the least. (old and needed updated) on my way back to the desk I heard a man looking for the microwave and trying to figure out what floor it is on.

NO microwaves in rooms nor refrigerators. This is a Hilton in the lobby only. Our night was ruined until we found another motel. Telling me I'm sorry sucks. Why is this hotel have the Hilton name it is not nice. com 3015017055

Concerning a stay at the Hilton Garden Inn Journal Center, Albuquerque New Mexico June 24 - 27, 2021. When I returned to the hotel the evening of the second day, I found I had been moved to a different room without notification or my approval. The room seemed to be of lesser quality, with a dirty toilet, damaged furnishings, and no latch on the door. My suitcase and some of my belongings were moved by hotel employees, dumped on the bed, but multiple items were missing. I cannot know if the employees who moved my belongings followed COVID precautions. I saw no employees wearing masks and 'sanitizing' stations in the hotel were empty of supplies.

When I spoke with the evening clerk he assured me he was sending/had sent a message to management and the manager would contact me the next day,…

Hello, I have stayed at multiple Hilton hotels across the state of NJ and NY. I have never ran into such a problem with Hilton customer care members not answering phone calls or emails I have sent out a week prior to today.

I stayed at the Hilton in Hasbrouck heights NJ and had the worst experience of my entire life. Throughout the first 4 hours of my stay, the fire alarms went off 4 times and we were notified multiple times that it was a false alarm and we could go back to our rooms.

20 minutes pass by the alarms go off again and we rush downstairs. The people at the front desk were very rude and unwelcoming. I will not be staying at this hotel as well as they put a temporary hold on my account for $353.

This was the worst experience ever. If nobody answers my email or calls I will be…

I give it one star for location and ease of check in. The location is by far the reason we chose to stay. We arrived and check in was okay. At first glance the lobby looks like most Tru locations, once we were given our keys and we round the corner to the elevator we immediately noticed the neglect that this "river ranch" location has been handed.

Dust along every baseboard, gym entry door looked like children with sticky fingers were allowed to freely roam throughout. We walk into our room and it's nice and cold seems clean enough, but the bathroom looked to have been completely skipped.

The shower glass doors had not been wiped and there was built up dirt and mildew on the bottom of the shower track. Hair along the shower walls it was quite gross. They had wall hanging soap/shampoo…

Good evening

We are staying at the Hilton gardens mission valley and i asked if they did anything for birthdays when i booked and i received response that they did. When checking in here the manager “Sam” drew a box with his fingers and said due to Covid they do nothing. He saw the email that clearly came from the hotel and did not do a darn thing. Just sorry there is nothing due to Covid. The reservation and the conversation was made mid may as you can see attached. To top it off we were charged for parking and they tried to give us only 2 breakfast tickets and there are three of us. We traveled here from Michigan to take our son to the zoo for his birthday and i am not real happy with the way we were treated when we were here.

Gretchen Lalko

Sent from Yahoo Mail for iPhone

My name is John Deavers and I wanted to email corporate executives for Hilton as my recent experience at your Hilton Orlando Buena Vista Palace during the dates of 5/19-5/22 was absolutely the most horrible experience in my life at a hotel with 4.8 out of 5 stars. Please see the below overview of my family entire stay at this hotel:

Confirmation #3158629322 Room No: 4324/Q2RRO1

Day 1: 5/20 @ 12:16AM:

We arrived and everyone was courteous and professional and checked us in + upgraded us to a larger suite for 50.00 extra. We got all of our luggage to our room and unpacked. By the time we were all settled with family of 5 it was like 3:30AM. My wife was about to take a shower and there was no hot water and the sink was clogged and our fridge was not cold it was warm since we checked in.

I…

Atlanta Embassy Suite, poor customer service and management needs training in customer communication. From higher management to lower reception, needs to be reevaluated in customer service and care.

Customer service worst ever, wouldn't recommend this hotel to my worst enemies pet. Poor room quality, management has Poor communication with guests, shows no appreciation or loyalty towards Hilton Honors members.

com I do have some further concerns about a charge that was made on my card that I did not approve which was a tip allocated and if you could like I said once again please go ahead and send me a copy of my receipt to the email address above thank you

We stayed at the Hilton in Scottsdale Arizona for our wedding anniversary and expected to have a wonderful time. For our anniversary I bought her a fur coat, suede heels and a new leather bag. And unfortunately on this property there are no warning signs anywhere especially in the hammock area that notify guests about The possibility of sprinklers coming on at any moment.

This would be very helpful because we did not believe that the sprinklers would suddenly come on at 10 o’clock in the morning when we decided to lay out on the hammocks. Now her fur, heels and bag are soaked and ruined.

Everything that was inside of her bag is ruined. And I’m supposed to check out in an hour and I am in soaking wet clothes with nothing else to wear

Devon from home 2suites lack the knowledge to assist me told me he didn’t offer a discount to government workers when in fact this hotel does

Had me standing in the foyer area cold

Did not reserve me a room when I called a head of time

It is my understanding that your property in Aurora Colorado posted a sign on their counter refusing service to Law Enforcement and Military personnel. If this proves to be true, you will never see me, my wife, or anyone in our immediate family in any of your hotels ever again.

Additionally, we'll cancel our Amex Hilton card. Please inform me of your position on this issue.

They over charged me to start with. For a night I wasn’t even there. They charged me 300 for having a dog there that did not stay all night. Not once did they say dogs weren’t allowed. The room was filthy harms onion rings all over the floor.

They said they only had one house keeper and she couldn’t clean them all. I tried to call them several times about it and they kept hanging up on me. Then just quit answering my calls all together. Was the worst experience I have ever had.

I want reimbursed for the over charges they put on my husbands card.

Looked up a Hampton Inn for Athens, Tenn. and tried to use Honors website to make a reservation at least 3 times and was not successful. I also tried to make phone contact and got a rep on the line named Pedro.

Told him details for a room reservation and when I began discussing the price, his voice began to break up. I asked him to call me back and he agreed. He had my name and phone number so I waited for about 20 minutes, but there was no phone call.

After trying to use the Honors website again I gave up and made a reservation at another motel in Athens. I'm a Silver Honors member and have used Hampton and Hilton motels for about 15 years. I only travel 3 or 4 times a year and my wife and I usually enjoy our stays at Hampton Inns, but I am considering not using the motel in the future.…

Well although the veiw i had was beautiful at the tapitio resort hotel in phoenix az, it was hard to enjoy first because of the noise level being so close to the pool, but even that was manageable in comparison to waking up to a flying cockroach in my face!

I was terrified and i woke my fiance up screamming. It was discustiing to think a five star hotel that i spent over 700 dollars during my stay would even have such a thing happen. And yes i was able to get another night at a discounted rate i had other issues as well.

I was treated very rude by one of the night hotel staff when i dropped my cell phone off my balconey and requested help the employee kept insiting we go up to my room instead of just going to get my phone so i went to get my fiance and he and i ran into the same employee…

I wanted to get some clarification on access and parking for my reservation tonight at the Frankfurt Airport Garden Inn, but posted phone numbers for the hotel on my reservation confirmation or others listed on the internet either have a not available recording Or are not in service. Pretty embarrassing for the Hilton Group. Very frustrating.