Hilton

No heating for 2nights grandson up hah to take inhalers myself couldn't stop coughing we had 4quilts 3heaters not good enough paid 380

Confirmation #95010573. I was told at check in that there would not be any housekeeping services available. The garbage piled up after 4 days. When I needed a towel I had to go to the desk. The same woman told me not to call the desk but to physically go to the desk to get what I needed.

I was told there was no soap until another employee said where to find it. I have stayed at this establishment(and many other Hilton venues) before and have always been satisfied. This however was a great disappointment. I should mention that I am a Hiltons Honor member(1567109085)as well as a Hilton Amex credit card holder. Deborah Rosenthal

Confirmation #95010573. I was told at check in that there would not be any housekeeping services available. The garbage piled up after 4 days. When I needed a towel I had to go to the desk. The same woman told me not to call the desk but to physically go to the desk to get what I needed.

I was told there was no soap until another employee said where to find it. I have stayed at this establishment(and many other Hilton venues) before and have always been satisfied. This however was a great disappointment. I should mention that I am a Hiltons Honor member(1567109085)as well as a Hilton Amex credit card holder. Deborah Rosenthal

The worst Hilton room and hotel we have ever stayed in. Employees are rude! Valet only parking and it takes 30min to Retrieve you car. Rust on our shower head and bathroom vanity legs. Long lines checking out. Very unprofessional.

Our stay was very nice and the staff great. But now that the Pandemic is over I would really like to take a vacation where I don't have to make the bed, clean the bathroom and empty the trash. When will Hilton restore daily house keeping? Thank you Sonya Geathers

My wife and I recently stayed at the Hotel 2 Suite in Dania Beach, Florida. As a Hilton Honors member and long time guest at Hilton properties I was amazed by the experience during our stay.

Upon checkin, I was given a handout about the property. This document indicated that there were two types of housekeeping available, Full Service or Light Service. Since we were staying a week, I attempted to have the clerk have service alternate from day to day, light to full. I was told that would not be possible, I had to request the service daily, 24 hours in advance to get the service.

Since we were checking in, I asked for light service the following day, and watched the clerk enter this on a list on a clipboard. Upon return to the hotel, late that evening, I discovered no service had been…

v keep going out, we didn't get anything extra, as in cups, towels, bags for trash, etc.

Also the floor was DISGUSTING, blinds/ curtains don't work, bathroom was nasty and the doors to bathroom are broken as well. As an honors member, I'd expect at least a working clean room. And 2 towels had brown stuff on them

I was charged 3 times for incidentals, refunded partially, and the hotel is still holding on two 3 incidental charges for $57.50, $28.75, and $28.75. I called the police for this property and the hotel still has released the authorization on my card. I checked in on 12-14-2022 and checked out on 12-15-2022

The customer service at the canopy in boston is the worst they are rude they gave away are reserved suite they have offerd us nothing except more hard ache the room is so down graded in comparison the hotel store has nothing of use and the employees are so unfriendly it makes it hard to even approach them at the e dfront desk to ask for anything I probably wonr ever come back here for that single factor and

when we had to book another night they made it a huge pain was not easy was rude on the phone and made the experience really bad

My stay was going extremely well until checkout. The wrong card was used to Check out and they tried to charge me twice for parking. I had to wait 20-30 minutes to speak with someone when I called and then they couldn’t resolve my problem at first because the person did not speak fluent English.

Very disappointed now in what was initially a fabulous stay.

I have family in Elsworth Maine... They had to move into the Hampton Inn there due to Storm Elliott that put out their electricity, and it's not on yet! In the mean time, The Hampton RAISED their nightly fee from a little over $100 to NEARLY $400!!! THIS IS OUTRAGEOUS!

They have had to live at The Hampton since Saturday- when they could no long stay in their FRIGID home. They were informed of the raise for Monday night, now Tuesday night was to be ridiculous.... They LEFT. CONTRACTORS are residing at The Hampton...

Their pockets do not have to be concerned with this increase, but it STILL is highway robbery... Uh.... We call it GOUGING.... NOT CUSTOMER FRIENDLY. Customers: Tisha and Michael Holloway

I have been a loyal Hilton Honors member (631030231) for years (I have said many times I only stay in Hilton property), I have stayed at Hilton properties from Paris-NY-Maui-SF-London-Rome-Dubai-Venice-Barcelona, etc. but I have never stayed at such a subpar property as the Milpitas, CA Embassy Suites (Confirm. #95726037). I wasn't greeted as a Diamond member, 1 elevator wasn't working, the breakfast was limited with only 1 omelet option per day and 1 cut fruit selection, and to make matters even worse, there wasn't heat in our room, the manager gave us 12-14" portable heaters. I had to sleep in my cloths in 37 degrees winter weather in Northern CA.

This experience was extremely disappointing and totally unacceptable!

I have been lied too and my card charged without authorization. Case #148221275 Please take a look at this disgrace, and please read it as no one in customer service has, or they choose to ignore the issue and send me rote responses. Thanks, Carlo Trimboli

I stayed at Virgin Hotel in Las Vegas yesterday. I was treated extremely horrible by valet manager. I didn’t get his last name but know his first. Heavy set man name is Kevin. I was by myself, asked for my car.

Her started to verbally abuse me. Called security on me. And told me I was banned from this hotel. No one would listen to me! Kept saying I was drunk, but yet forced me into my car. I will be contacting my lawyer with this matter! ALSO!

The next day I realized I had left some items in the room. I called security and asked if my aunt could retrieve my items. He said yes. My aunt went to get my items and they told her no, and said that there was already a guest in the room.

So they didn’t bother to clean the room and left my belongings in there? So I’ve lost my belongings to this…

This is for the hotel located at

HAMPTON INN & SUITES COLUMBUS- EASTON AREA 4150 STELZER ROAD COLUMBUS, OH 43230

I called to let them know I’d like the first floor if possible approximately 7:30 am their time , I was told yes it’s taken care of , I arrive in on second floor all the way down at the end of the hallway when my profile says close to elevator if not on second floor .

Desk clerk moved me to another room after he had me waiting for 20 minutes as he was txting someone on his phone and never said anything and never was asked about my membership or my rewards as you call them , clock was broken asked for another clock that clock was Broken also , blinds in the room on the window was missing the same cars were parked in the Daimomd parking an they had Ohio plates went to leave…

I was charged a smoking fee when i didnt smoke..Very upsetting...My money was taken because of false allegations towards me..

Stayed 12/21/22 in room 300 of Hampton Inn, Clinton, MS. Twenty minutes to check in as computers wouldn’t boot up. Sheets did not fit bed, width-wise. No soap. Ladybugs fell on us from ceiling and were around inside window. m.

No dark roast coffee, ran out. Front door wouldn’t open unless manually pulling it apart. My husband is Diamond member & I’m silver.

Air conditioning very poor. The bed was hard. The air conditioning unit was placed at 68 and it may have got to 76. The hotel was sold out so a change in room was not an option. Hilton ambassador was made aware of the situation.

The messaging light on the phone would not stop blinking even after collecting message. Then told at checkin it was 145 I had already paid in full since it was a Christmas party. Get home and was charged another 23. This is not right.

I understand nothing could be done last night but seriously this is unprofessional.

My family stayed at the Home 2 Suites Hotel in Mooresville/Charlotte at 209 Medical Park Rd, Mooresville, NC 28117. On November 25, 2022 there was a roach in room 410. We shared a picture of the roach with the female at the desk.

She offered a sewing kit or house keeping or yo change rooms. I was in room 412, so I elected for my family member to stay in room 410, because I was in room 412 and we were checking out the next day.

I paid for both rooms. We went back to 410 to get last bag prior to returning room keys, and noticed stink bug in bathroom of 412 and another roach in room 410. I complained to Hilton guest services week of Dec 5 and on Dec 6.

They offered a refund for room 410, but the system wouldn’t allow the refund, because the hotel blocked it. On Dec 6 , the guest service…

I places a complaint about about racist and unfair treatment at 2650 Neabsco Common Pl, Woodbridge, VA 22191. The case # 151033814. Unfair practices with government rates and unethical treatment.

The Corbin, KY Hilton ask me to do their survey. I submitted the following in three different places:

On the evening of Thursday, Nov 24 (Thanksgiving) I called to reserve two rooms for the 24th.

That evening As we were driving to Shelby, NC from Illinois we were going 80mph and were hit by a wild boar, in Kentucky. Our car was totaled by the insurance company.

This was about 8pm, at which time I called your hotel told them the situation and asked if they had two rooms that night. We were about 6 hours from Shelby, on the side of the highway - a blustery night, traffic whizzing past us -waiting for the police and our State Farm representative suggested we call your hotel because it was close to where we crashed.

Since it was Thanksgiving day, no rental car places were open, we had to…

Good Morning I'm writing this email to inform about an employee of your company who committed fraud while using his real estate license. GUILLERMO CASALINI (Orlando fla) license Number SL3229903. was fired just a couple of months ago from Westgate Resorts because he was offering tours money for down payment in order for the tour to purchase and telling the family to be quite at deeding about the DP money.

He also was paying to ERASE his REPS numbers so they could have better numbers and not get fired and win bonuses .

Also he had a mafia with marketing workers at that location so he could get more qualified tours, paying $50 for every tour. Last but not least HE WAS CHARGING $2000 for the real estate license without any class or test.

WESTGATE HUMAN Resources did a 2 month investigation…

My husband got us a hotel room here at the Seacliff Inn in Aptos. He got us the room from Sunday the 11th until December 13. We went to dinner for our anniversary on the 12th and we came back to our room in the front.

Dess locked us out, saying that we did not pay a deposit. It was humiliating when my husband had paid the deposit the previous day before Because we needed a parking pass to park here we understand that they’re going to take $20 out of the hundred dollars for parking but

the lady was very rude on the phone and made us go back up to the front desk until we paid another hundred dollar deposit. We were locked out of our room which is illegal . She had a really bad attitude even my daughter called her after I called my daughter crying because my husband was so upset locked out…

I had a number of problems and concerns about my stay at the Embassy Suites by Hilton in downtown Nashville TN from Nov 30 to Dec 6, 2022 in Rm 2210 The problems included: 1. Terrible service- only one day of room cleaning during my nearly one week stay despite telephoning a request for this service 2.

Lack of adequate facilities on site No restaurant on premises No business center Electrical outlets in the room- many were not working No concierge services 3. Parking- valet only with no self-parking Delays of 15-20 minutes in getting car Taxi service- called by valet but got a non-city regulated vehicle with no cab marking, which dropped me at the wrong airport terminal- and no receipt received for the fare 4.

Breakfast food was not warm 5. Lack of notification from the hotel about…

Hampton Inn at 13551 Airport CT jacksonville fl 32218 the housekeeper Supervisor Latoria Perry do not do her job she don't check rooms she just walks in and out and I have other witnesses who have seen her do this and the show favoritism to certain employee

Unfortunately I've had a bad experience at the Hilton Mystic Dunes, Florida. We arrived 12/7, on 12/9, we found ants in the window seal and on the bed. I asked for them to come spray and change the sheets. The guy came in about 15 mins to spray!

It took them another 1 1/2 and another phone call to get the bed changed. So that night we stayed in the same room. 12/10 - more ants! Now this is unacceptable, I went to speak with the manager, she offered to get the room cleaned and change sheets, but since I'm checking out tomorrow she couldn't move me!

She did offer to refund 1 night! Truly at this point Hilton you owe me my whole vacation, you have me sleeping in a room with ants that are making their way to bed and no one seems to have any true concern.

I appreciate what you're trying to…

I used my Hilton points for my stay. When I arrived my room was not ready. They moved me to different room. The A/C was not working. The temperature in the room was 77 most of the night. When I complained, I was told there was no room available.

To fix this issue I should have my point restored to my account.

My name is Kathleen Baker and I stayed at the Hilton at the Home2 suites by Hilton research Park in Tempe Arizona on December 1 check out was December 2 I need to speak with you concerning an incident that occurred when my belongings became missing or stolen and with no trace of them they were taken out of the room.

I did not abandon my things I don’t know where my things are in there or $6000 in all me and my son‘s belongings my laptop and everything a police report has been filed research the garbage cans thoroughly three times please give me a call back I have not heard it from anybody for two days I was advised by a manager at the Home2 suites by Hilton location to not call anymore so I haven’t called but I haven’t heard anything from anybody in two days please give me a call back is…

I booked a room with 2 queen beds for my husband and daughter to stay at the Hampton Inn, Ridgefield, NJ to stay on 12/3/22. They arrived after traveling for over 3 hours and were put in a king room.

When they came back to the front desk to ask for the two queens they were laughed at they were sent to a room with two queen beds which the room was occupied the sheets were rolled down and dirty and they went back to the front desk. They again were mistreated and laughed at and embarrassed ! How does this happen?

My husband tried to stay calm and be professional the two people at the front desk were men and continue to embarrass my husband and daughter to the point that they left with nowhere to stay and hours away from home. I called To speak with a manager and was told that he was not on…

Was booked and promised a price match deal but advised to call the next day to process it. When I have called back no one is willing to honor what was told to me. They put me on a run around and will not share the recordings with me or are being transparent or honest with their handling of my situation

I recently stayed at you Hilton Garden Inn in Phoenixville Pa. This building needs to be renovated. Rusty bathroom fixtures, no ventilation in bathrooms, no usp ports to charge electronics, Cable tv not working. dirty hallways over flowing garbage cans in lobby.

I am shocked that you let this go to be in this shape. I would be embarrassed to have my name on this

I am a Diamond member with 1+ million Points . Hilton corporate has repeatedly refused to address and resolve multiple problems of Hilton's generation. Fluff replies are their best effort. Chris Nassetta, CEO Hilton should be fired along with his ENTIRE Escalation Department.

When Hilton abandons their best clients, it is time: 1. to move to another brand [NOT Marriott!!] 2. sell all Hilton stock

Good Luck with Hilton. You WILL need it.

My husband and I travel to Enid, Oklahoma several times a year to visit his 89 year old mother. who is in a nursing home. We've always stayed at the Hampton Inn & Suites. We usually stay 3 nights and book two rooms (one for my sister-in-law).

Our last stay from November 23 to November 26. The service was unacceptable. When we initially checked in we were told they could not prove housekeeping due to Covid restrictions. When we successfully argued that there were no state, county or city restrictions due to Covid they agreed to provide housekeeping. That didn't happen.

When we contacted the front desk when our rooms weren't cleaned and were told that they only clean the rooms every 3 nights. We explained that the trash cans were overflowing and we expected our rooms to be clean each day.…

I made reservations at New Orleans Riverside Hilton for the end of September for a conference I was going to attend. Due to flight complications, I was delayed and missed my layover so called the girl lhotel to let them know I would not arrive until the next day.

No problem they said, they will not charge me for that night they said. The next day Hurricane Ian had a domino effect on all flights and I was not able to get to New Orleans so had to cancel my entire stay.

I again called the hotel and was told they understood and I would not be charged. My reservation was for 3 nights, 9/26-9/29/22. Well, Hilton withdrew $1,900 from my debit card. I immediately called and they couldn't find a record of the charges so said they'd look into it and call me back.

I did not receive a call back. A…

My complaint is not with hotel. It is with the honors club and points system. I made reservations at my favorite hotel, the Home 2 suites in Edmond Ok. My wife will surgery there on Dec 12, 2022. 13, but the hospital moved up one day.

It was necessary to change the dates of our stay from checking in Dec12 to check in Dec11. Simple request. Just checking in one night earlier. Calling 1 888 225 9664 asking for English getting some that is obviously not from.

USA or UK it becomes a total nightmare. After an extended period of time, finally getting my wife on the line, hoping that she could make this person understand, we gave up on using any points and made our reservation with the nice people at the Edmond OK facility.

Why would Hilton even have a point system and make it so difficult?…

Just came back from the worse Thanksgiving meal I ever had!! which I paid $100.00 for the turkey was dry tasted like it was sitting out did not taste right needless to say I got sick,, the rest of the food other then the bread was awful no taste ,, I dont know if this complaint will go through to you or if I need to contact the restaurant really did not want to complain there because the watress was so nice ,, but I feel like this was a lot of money for this awful meal

My complaint is the Hilton Fallsview in NIagara Falls is a horrific experience. My husband and I stayed there two nights in Sept. and the price was not cheap but no one came in to make the beds or refresh the towels.

I understand during Covid but things have changed from then. We had a bug crawling in the room and when we dropped something under the couch it was filthy dirty under there. If they are not going to make the beds or refresh your sheets and towels at least lower the price.

The person at the front desk charged me for parking for 2 nights which we did not park in the hotel. It is a rip off. My husband sent in a complaint case # 147060983. Big deal nice email back but nothing has been done.

I booked again for Oct 30th for my wife and some friends to stay and they gave them a…

The customer service agent hung the phone up on me, last week when I inquired about my member points. I had listened to an offer and after the presentation I was to get 500pts. I never got the points and the agent hung up on me when I inquired about the matter.

I am a gold member, and that behavior was horrible.

To whom it may concern, I am submitting a complaint and demand that there be action taken . I experienced a very embarrassing and discouraging time. I had the intentions to spend a lovely weekend with my partner and was met with a lot of confusion and trickery.

For 2 night and 3 day stay came out to a very expensive unaffordable time. My partner and I were threatened that we could not check in when we arrived because they charged us an amount that did not match the amount on our hiltons application. 02.

02 and then when we were ready to check out we were told we would have to pay over $500 and if not we could not be allowed to check out. I’ve reserved rooms in this hotel for The past three years.

I’m very discouraged and very stressed that my very last had to be used just to leave the…

I stayed in Room 402 and am a Hilton Honors diamond member. This is a fairly new hotel, but has a number of systemic infrastructure issues. They have an installed motion sensor in the thermostat that is located in the hallway to the bathroom and the door.

This detector shuts off utilities to the room every 15-20 minutes if motion is not detected. You need to walk directly in front of the detector to activate so you need to walk to the door or bathroom every 10-15 minutes or the lights, TV, HVAC, and outlets at the desk and next to the bed shut off.

There is no key card slot to disable the motion detector when you are in the room. The thermostat does not work as it is set at 68 so you need to push the heat and cool buttons alternatively to adjust the temp in the room. Since the HVAC system…

The state of the room, trash and lots of it in the hallway. Faucet broken. Hilton gift store selling broken mugs. Never been so aggravated by a hotel before. A lot of the Shameless Authors were the same way. Broken air conditioners, bed that rolls down hill.

No excuses for this when you pay all that money for a room.

Charged $250.00 for smoking in room and I am a non smoker.

I just checked out after a 4 day stay at The Hilton Garden Inn New Orleans.

I am a Hilton Honors member, account number : 545114846

Why? Just...why?

No one who works there cares! The front desk is vacant, everyone is talking in a room behind the wall where you can hear them talking and laughing, but when they come to the front desk, you're bothering them. Security doesn't look up from their phone... ever. Room itself: My wife and I checked in on Sunday 10/30. She stayed one hour and because her room was so filthy and wreaked of smoke, hair stuck to the wall in the shower, crumbs in the bed, that she left and stayed with friends who could only accommodate 1 person in their small apartment. When we went to check out, after the front desk clerk finally appeared, "Oh, ok." was her response.…

We stayed at the Hampton in charelston wv. Check in was pushed back till 345. Staff was nice rooms was nice. Breakfast was ok till the personal at the front seat raised a small ruckus over a guy eating breakfast!

Could have been a occupant, or a homeless but should have been delt with differently. Even if it wasn’t a hotel resident, a bowl of cereal and a cup of orange juice what does that cost? I stay 5-10 different hotels a year in 5-10 different states and I promise if y’all would rather throw out all the food that doesn’t get eat instead of letting a man have a little breakfast I’ll find different hotel for my future journeys!

I had a four night stay booked and only stayed one night at Homewood Suites (confirmation #90206681). I am totally disabled and I couldn’t get my power wheelchair into the bathroom without moving the foot of the bed.

Also the shower had a lot of mildew and the floor was very sticky not to AC was hot. I would like a refund!

Our family celebrated a major birthday milestone this past weekend at the Embassy Suites. The front desk at check in confused the whole check in process. He said we were getting a presidential suite for a great price. It was not a presidential suite at all and the only difference was it had the falls view.

When my son came an hour later to check in he talked to front desk and checked in at our original plan of joining rooms. He thought the room mix up was rectified only to find out they charged us more than what was expected. 00. 00.

I should not have any charges from what the front desk had said. We were very confused with all their poor communication. When check out they tried to charge us for parking even though we did not park on site at all.

When I called Monday morning about the…

Your Hilton Gardens Inn in Rockaway New Jersey has been recently closed due to HVAC and Roofing issues. I have guests staying there under the Glackin/Carter wedding. My wedding is Nov 23rd 2022. We were just told about the shutdown less than 2 weeks ago. YOUR ISSUE NOT MINE.

So you have moved the wedding party block to the Courtyard Marriott. People were not emailed about the closing. The date for booking the block was suppose to be changed so people could be made aware of the complication. The voucher for the shuttle transportation is affected because you have neglected to move people who booked using the wedding block and should stay as part of the block.

Your prices have gone up moving from Hilton to Marriott. AGAIN YOU ARE THE ISSUE AND I AM SUFFERING . You are ruining my guest list…

October 28, 2022 Dear Sir or Madam, I am writing to open a complaint against one of your hotels. Before I tell you about the complaint, I would like to mention that I am faithful and satisfied customer since 1993.

I stayed in one of your hotels then in Alexandria while I was visiting DC, and since then Hilton has been the only hotel for me. I booked 1 room for 3 nights at Hilton Garden Inn Savannah Airport 80 Clyde E.

Martin Drive, Savannah, GA 31408 from Sunday October 23, 2022, through Wednesday, October 26, 2022. After booking a non-refundable stay, I realized that from Savannah to Blue Ridge Scenic Railway there was a 5-hour drive, so I booked a one-night stay at Hampton Blue Ridge, Blue Ridge located at 50 W Main Street, Blue Ridge, GA 30513.

I can tell you I have no complaints of…

My husband and I have been Hilton Honors members since 2000 and have enjoyed staying at your hotels in the US and Europe.

However that has come to an end, as you are now allowing cats and dogs in all rooms. When staying at the Hampton Inn and Suites in Wells, Nevada, I was told that all rooms at the hotel could possibly have had these animals in them, and could not guarantee a pet free room.

During the night I had an asthma attack. I am one of more than 40 million asthma and allergy sufferers, especially allergic to animal dander. You used to have a certain number of rooms Allocated to pets, but no more.

Carpets in the rooms will be filthy, ticks and flees and dander. I am very disappointed . What is old Fido going to do, when nature calls in the middle of the night, and owners are…

I was so disappointed with this Hilton. I was looking forward to my stay as I was celebrating with my family. My dissatisfaction first started when I went to make my reservation under a block of rooms that was reserved for my family.

I was told that these rooms were not set aside. Customer service put me on hold 3 times to speak with the front desk at the hotel, as well as the sales department. She then told me that they had no record of these rooms being set aside nor a party in my family’s name!

” My next few experiences included speaking with many customer service agents, the front desk and the sales department. I was told my room was not reserved after receiving a confirmation number. When my confirmation was finally found they told me my king size room would be equipped with a…