Holiday Inn

I am a Terminally Cancer disabled elderly woman. I booked a stay for my last goodbye trip to Colorado where I lived over 30+ years. I was ignored, so I reached out on 7/15/2024 @ 11:45am via phone and spoke to KATHY who told me they could not accommodate me because it was going to be full even though I was 2 months away before the booked stay.

Since they could not help me with accommodations for a disabled lady I was forced to cancel verbally so I had to book at a sister property & was guaranteed it was confirmed canceled to worry no further she took care of it. Well, no she did not! 15 for cancellation fee.

I am over here fighting for my life with Cancer only to have this which is now so stressful I should not be focused on this that I never even stayed. 30 of Cancer treatment money I…

LETTER OF COMPLIANT

FROM: Kimberley Knoetig 160 Sprague St Manchester NH 03103 603-722-9755- CELL 603-935-8640-FAX Confirmation Number 68483406 Our Room Number was 511

Checked In April 19 2024 Checked Out April 20 2024 To: Holiday Inn Port Of Miami-Downtown 340 Biscayne Boulevard Miami Fl 33132 305-271-4400 Telephone 305-374-2030- Fax

MAY 1 2024 To WHO IT MY CONCERN I made reservation at Holiday Inn Downtown Miami FL hotel for April 19, 2024. For 1 night I made these reservations in 2023. For 4 of us Me Kimberley Knoetig, Linda Frenzel, Jill Rand, Doreen Blossom we arrived early was checked in by Leo. Leo very rude when we were checking we asked him when the room might be ready his reply in a rude voice, when it is ready it will be ready I have no idea give Leo the $50.00-dollar…

23rd, 2023. 24th,2023 after I got my breakfast that; I have to pay for my breakfast even though I requested the breakfast to be included. I did not pay extra charge of the breakfast due to the receptionist mistake, and the management asked me to leave earlier than what they informed me when I checked in.

I am using Holiday Inn in different locations around the world, but such act of the Izdihar holiday inn is not acceptable, and I would like to complain about such act.

One employee has changed the price on us and has also overcharged and previous 3 nights before we have not had a problem

Received racial discrimination. 2. Received unfair treatment. 3. Faced with the worst service.

Trish that works at the north augusta holiday inn cancelled my reservation. I always stay at this particular hotel. I always pay when I get there too. Not today, she cancelled it. I am a silver member with IHG so I am not happy and I am reportimg her to corporate.

I am staying here paid by the crown. I need to do laundry and purchase water and snacks. They have no way to provide change to the guests. None of the machines take debit or credit. The front desk was rude and unwilling to assist in any way.

Good afternoon, (Holiday Inn Express Coralville, IA)

We are not even sure where to start. I guess the beginning.

Friday night when we arrived around 5:30 April (front desk clerk), checked us in, reservation under Jerilyn Clark. She was very nice! There was some confusion at first with our reservation, she couldn't find one of the, rooms. We had two rooms reserved, both at $96(Jerilyn’s husband is in the military, that is how we got the rate). When checking in, I had to sign for a $15 incidental charge for 1 room and a $250 charge for the other room, no problem or questions on that. Both of which I was told would be refunded on Sunday at checkout. We were also told we would not be charged until Sunday at checkout, this was confirmed multiple times because we wanted to use different cards…

I was in a Holiday Inn hotel in Veracruz Mexico I was treated really bad by the crew at the front desk . I asked to talk to the manager and the manager never showed up I got tired of waiting and decided to get back to USA and file a cumplain.

We stayed in room 1063. Noticed tub drained slowly when showering. Reported issue to clerk at 7: 40 AM 9/15. to a polite young African American with braids. Returned at 10 PM 9/15 to find drain not cleared. Reported to manager 9/16 at 830 AM.

She was tall with red hair in a bun. ) I told her s note could have been left im my room. She agreed. Told me she'd report problem to engineering. That was it. Reluctantly apologized. Acted like she was doing me a favor.

I looked at her as I left and she stared back as if to challenge me- for what? This is customer service at HI downtown Denver. I have no confidence Holiday Inn cares about basic maintenance for a room. Even the sink stopper was inadequately attached which I had to fix.

I didn't report that issue.

Can I do no stars please!!! Lake City Holiday Inn & Suites in Lake City Florida a horrible filthy carpet, 1st impression; disgusting carpet throughout whole hotel, dark rooms, roaches in the room $195 and asking $10 per plate for breakfast, but who wants to eat breakfast where there are roaches? Usually have a nice experience at Holiday inns, but this was anything but.

A representative with Holiday Inn, 999 Broadway, Saugus, MA. 01906. Came into my room, (my private space for the night) and STOLE, my granddaughters tablet. Rummaged through my personal things. I am very disappointed because Holiday is doing nothing to investigate this matter. Upon submitting this complaint, I will be contacting the Saugus, MA. Sheriff's office. Thank you. RESV #: 65110918 REF#: 10529388863

KATHY PHILLIPS v/r Very Unhappy Customer

In March of this year, we stayed at the Holiday Inn Express in ABSECON, NEW JERSEY. We had an issue with the toilet in our room. The manager on duty JUSTIN DURBIN agreed to discount our next overstay.

On 9/8, I emailed him directly to book 10/11 at a discounted rate. He hasn't responded to my email.

On 9/12, I phoned him & left a detailed message in his voice mail box. He hasn't returned my call.

I checked into room 207 on August 28th 2023 and checked out August 31st 2023. Due to the hurricane I was stuck for an extra day and I had to pay full price for my room $158 of which I was told I received a managers special discount since the room was $199 per day (BS).

The manager is racist and had a negative attitude, because his hotel was flooded, hot, muggy, smelly just awful from 1am Wednesday August 30th until Wednesday August 30th at 1pm. Of which I was told on Tuesday before the storm hit I would need to pay for another day, since the airport was closed no flights were leaving to Madison, WI.

During my 4 day stay my sheets were NOT changed my bed WAS NOT made my trash was taken out ONCE and I received bathe towel ONCE. I had to request bath towels twice and to have my garbage taken…

Horrible management, horrible co-workers, it’s majority nothing but alcoholics and drug addicts on the job. The use of alcohol from co-workers on the clock, abusing drugs on the clock, thief’s, And let’s not forget about the unfair treatment & favoritism.

The women at this company are grown adults and still get a thrill of TRYING to bully & act like high schoolers. Managers and supervisors are aware of disrespectful, harmful employees but yet will not take action. They pick and choose who to punish and let go of for minor situations, instead of punishing the employees that’s causing the problems.

It’s Very little pay with hardly any tips if you are a server. By far the WORST, irresponsible, unorganized, unethical company I ever worked for, and/or stayed with.

The representative who sold me latitude contract lied to me to get a sale. There is a notation in the contract that I get a $400 voucher. I specially and repetitively asked what the voucher could be used for. I was assured the voucher could be used for site seeing excursions.

Come to find out I have to use all of the $400 voucher on dinners at the resort. I have no plans on eating any meals at the resort. I plan on exploring Arizona. I would never have signed the contract and he knew it if I had to use the $400 at the resort.

I was very very adamant what I planned on using the money for. The man lied to me to make the sale. I bought a latitude which means not a timeshare, but a stay with a presentation. they will lie to you to get a sale.

At the holiday express inn in Dania, Florida by the Fort Lauderdale airport I was charged for three nights when I only stayed two I’ve disputed the charges to my credit card company multiple times, and they continue to charge the erroneous fee to me.

I’ve been here for four weeks. They have one washer here and they have not fixed it. I also got off work one day and was missing a few dollars and some change. I was saving to wash clothes whenever they would fix the washing machine which they still never did.

I complain to the manager and she acted if I was imagining something she said she would look at me give me my money back, but I told her it was not about the money. It was about the principle of someone rambling through my backpack and taking change.

Holiday Inn Knoxville North (per Rachel Osborne director of operations) told front desk personnel not to accept coupons for discounts for a Saturday nite stay. Coupon book clearly states "add $20 for weekends ( which I was more than willing to pay as a priority club member 112 575 687) and rooms were available.

Front desk personnel on several attempts to book a room clearly stated that NO COUPONS WERE TO BE ACCEPTED ON THE WEEKENDS AND THAT WAS HER POLICY REGARDLESS OF WHAT WAS IN THE TRAVEL COUPON BOOK. This lack of service was all relayed to be my front desk personnel.

In trying to speak with Ms. Osborne for clarification of her policy I was placed on hold at least two times before the line went dead. I drove to the hotel to present the coupon book advertisement and was told that Ms…

I was charged an incidental charge after I checked out of the Holiday inn express on the south side of Pittsburgh Pa, after I had to be moved to 3 different rooms and refunded my original payment. 00 and the hotel refuses to refund me my money!!

The hotel was not up to par and found a way to get money out of me by way of false accusations!! Will be looking into legal actions!!! These are pictures the hotel manager sent me from her private cell phone and I am not a smoker and did this is not my garbage!!

Upon checking into our hotel (Holiday Inn Oak N Spruce Resort) in Lee Massachusetts, on August 10th 2023. We walked into our 2 bedroom villa to a running Ozone machine. My husband, myself, my two daughters (and I am 21 weeks pregnant) were completely unaware of what an Ozone machine was.

We started unloading all our items into the rooms. I honestly thought it was a fan (as it blows out cold air) about 10 minutes later my friend who was staying with us and had been unloading his car, walks in and

says that’s an Ozone machine/ immediately unplugs it/ tells us to open any doors and windows and to step outside. That these machines can cause lung damage/death. I did start developing a sore throat and cough later that night. (Unsure if it’s related) my immune system is down being pregnant.

He…

I am writing to express my deep disappointment regarding the recent interactions I have had with your events team at the Holiday Inn Bur Dubai. As a prospective client interested in hosting my upcoming wedding events at your venue, my experience thus far has left me with significant concerns about the level of service and professionalism I can expect from your establishment.

My journey with your team began when I initially reached out to Sahad from your Dubai branch on July 2nd, seeking details about your wedding venue. Regrettably, I did not receive any information from her following our conversation. On July 5th, I decided to visit the property in person, during which I had the opportunity to discuss my requirements with Sahad.

She assured me that she would promptly provide an initial…

Missing jewelry and no one has followed up with me on what the resolution will be.

Made reservation for Rolla on 7-29. Advised we had a dog. Reservationis made reservation, which, btw is a call center, not the hotel itself. m. m. front desk girl bangined on our door. She advised my son that she had numerous complaints about our dog and that she had ALREADY called the police and dog pound and we had to get out, that pets weren't allowed.

A few minutes later I went downstairs to talk to her to find out what was going on and she advised no pets allowed at Rolla. I told her I advised the center of the dog and they said nothing to me of no pet policy. She wouldn't hear it.

She then threatened to call the police and dog pound (after she said she already did) and we had to leave. We did, went to get gas in Rolla and had to drive 4 1/2 hours to Peoria, which was our…

When checking in the cashier told me I had to have a card no cash , so I had to go across town put money on a card then when I came back , he couldn't get the card to run. He then gave us a room.

My teenage daughters stayed here I went to meet friends and when I came back he tryed to run card again and still it didn't work. The cashier then became rude telling me that it was my fault the card wouldn't run.

And he was going to make us leave if he didn't get some form of payment. So I had to call a friend and try to use there card to pay over the phone then the cashier told my friend there card wouldn't run either.

Then the cashier gets on the phone to find out how to run the card. So it was him along not knowing what he was doing. I was embarrassed and humiliated by this cashier for…

08/05/2023 - 08/06/2023 Holiday Inn Express & SuitesCalgary Airport Trail NECalgary, AB Hotel front desk:1-403-2747800 Confirmation Number:66489945 Cancellation Number:53510054

My name is Satheesh Oommen. I booked a two rooms a month ago for my parents who is coming to Calgary for a visit and the reservation under my name under holiday inn "friends and family rate" . The reason I booked early is because in summer time, Calgary is very busy and its hard to get a room. On July 31st when I came back from Atlanta, I have a message in my phone that my reservation was cancelled. The reason for cancellation was my visa was declined. I called back on Tue Aug 1st to the hotel and they told me they cannot give me another reservation because they are all sold out. They should have contacted me by…

The Staff at this Hotel are stealing customers card information and making fraudulent charges with them they wiped out my account!!!! I had to cancel my card and had to get money wired to me so me and my two children could get gas to get home from our trip! I contacted them upon arriving home and still have not received a call back from management regarding the matter!!

The first room we were provided the a\c did not work, the tv(probably a 36-40" did not work, the chair had an old cusion that had tears on it and was stained in several places as well as the carpet. We were then moved to a second room with a 25" tv.

No monetary reduction was offered for our inconvenience. We weren't offered any assistance making the move and the clerk simply stated she was sorry. We stayed in an express last night and it was the best experience we have had in a long time.

If this hotel in Twin Falls, ID is any indication of what's to come we will not utilize your company again.

We have been staying at the holiday Inn express 199 E Bay st Savannah every July for years. It must have a new manager because this year it's terrible. Elevator out for months, ice machine on more than one floor not working. Breakfast gone down hill.

Last year here for us!

com to stay one night on July 16 at Holiday Inn Express Colwood Victoria BC . Then my husband found a better deal . He booked it with the hotel directly . So I cancelled my reservation. 67 . com and Holiday Inn.

They told me the reservation has never been cancelled. They charged me for no show fee. I explained the situation to them but they refuse to issue me the refund. I also called their customer care , they can not do anything either.

The front desk manager is very rude . The experience with holiday inn is horrible . I will never book with it again!

There's no problem with the hotel. The problem is with the web site they use for booking.

When I tried to make a reservation last week, I was repeatedly told to sign in so that I could claim the points I'm supposed to get as a member. I got absolutely nowhere, and ultimately it was the front desk staff who added them to my account. (Also, it took about 12 hours for them to send an email confirming my reservation.)

I wanted to check this today, but it was impossible to sign in. When I tried to lodge a complaint, it similarly went nowhere.

Room was not cleaned on Saturday July 22,2023. Checked in Friday July 21,2023. Left to go to an event came back that night. Bed was still unmade towels were not replenished dirty towels were still on bathroom counter where they were left by me.

Called down to get fresh towels and washcloths had yo wait an hour because I was told they were in drier this was 10:00 pm. Lady brought me 1 washcloth and 1 towel I told her I needed 2 she said why?

How many in your room? I said only me which it was but if you need to know I use a wash cloth for different parts of the body as any normal person I hope does. You do not wash your face with the same washcloth you washed your private areas with.

Just Nasty if you do!!! Very rude person who brought towels and condescending and intrusive. Not A Hsppy…

NEVER again!!! Got the room because my AC is out in my apartment. I went out to a karaoke bar and came back to the hotel around 3am. Unbeknownst to me, security was called about a screaming, moaning woman who had broken the bed so my boyfriend who was at the hotel was woken up by security but since it was OBVIOUSLY mistaken and

not our room, he thought nothing of it and went back to bed waiting for me to get back. I wasn’t feeling well and vomiting the entire next morning so my boyfriend went to extend the room but their systems were down at the time so we were told by GM Sharon to just rebook online.

We do that and have peace knowing we’re good for another day. Around 3pm the GM, Sharon, comes to the door and tells us since we made the issue with the security guard and broke the bed that…

Employee name Sandra work for the lobby she came in she was rude to some kids as they asked for directions as the kids walked away she used profanity at that point she then went to the restroom my daughter followed slowly behind her she walked in on her with a clear little bag with white substance my daughter startled her she put it away quickly and

rushed out this type of behavior is not rite we will not be returning back to the hotel till she is removed we have never seen this and wish to never see that type of behavior

Bed bugs in the hotel. We will provide proof once we are contacted. I’m a representative of my sister who stayed in your hotel and nobody contacted us regarding this complaint. I spent hours on the phone and absolutely no one seems to care.

Your calls are all outsourced and the hotel manager has been completely negligent of this matter. I am horrified and outraged and trying desperately to deal with the hotel so we don’t have to post it on social media and then get a response from the corporation.

Please contact as quickly as possible. Thank you.

My reservation room was resold when I finally got to the hotel at 4:50 am july 16 Sunday. Come to find my room was no available so we couldn't checked in until 7am the overnight personal told me so we had to sleep in the lobby then he gave us a temporary room because breakfast was going to start around 630 am so

then we got a temporary room when taking my luggage I forgot mine and left it outside the door,not realized my luggage was not in my room when I look. So I went to the front desk ask if anyone seen my luggage or reported in the morning crew told me no.

I had all my clothes sneakers all my belongings in my luggage so I requested to speak to the manager they told until Monday morning, I request to the manager on Monday she was not available and the front desk told they have no idea…

We stayed at the Holiday Inn Express in Shawnee, OK on July 13. Our room had a major leak from the air conditioner which had a puddle of water around the bed, both beds were sunken in the middle very bad and there was no telephone in the room.

As someone who works in the hotel business, I would have considered this room not-rentable. It was room 404. Luckily everyone has a cell phone nowadays, we called and asked to switch rooms but there was no more available .

It was definitely not worth $198 for the night. I am asking for full refund or at least a discount.

Atlanta, GA. " Still letting guests stay there. I booked a double queen room and it was sold off. Was given an adult bed suite. I didn't want that. They never tried to find me another room that better suited our needs.

There were pubes on the counter when I was checking in. I should have walked out right there and then. The lady doing check ins wasn't even wearing a bra. This is the Holiday Inn standard? The bathroom had NO toilet paper in it. NO shampoo/conditioner/body wash.

(I had to get these off the cleaning cart that just so happened to be in the hallway). Asked for more toilet paper and the employee gave my husband major attitude (the same one that wasn't wearing a bra). Place wasn't clean.

Noticeable stains on couch in our room. Whoever painted the room didn't complete the job.…

Riverhead NY location.

Numerous dead trees (6 or 7) on the property.

Sir, My children went to Dallas, TX to attend the National Native Youth Convention. They left South Dakota this morning planning on arriving in Dallas to spend a great time there. We had made reservations a month ago. When they arrived there to night they discovered that they had given the rooms away.

Now my kids are in Dallas, at dark, with no place to stay. How could this happen! I want this delt with immediately! I want their rooms ready and waiting for them. Thank you.

Hello, My complaint is regarding fraudulent activity on my Master Card Credit Card I left on file. My family went to a family reunion located in Vicksburg, MS. They stayed at this location

Holiday Inn Express Vicksburg 4330 S. Frontage Road Vicksburg, MS 39180 US Front desk: 16016348777

I wasn't there and my credit card was here in STL, MO. in my desk drawer. I completed a form sent to me via email to place my card on file . I filled out the information requested , scanned and emailed it back as requested. This is a newer card that I hardly ever use. Tuesday July 4, I received several alerts on my cell phone about possible fraudulent activity on my card from Citibank, Master Card. After my verification I was informed my credit card was used in Bentonville, AR. The representative informed…

I understand your Holiday Inn Express has rules and regulations however, I will never book another stay with you. The reason is we booked a room for one night for our anniversary and unfortunaley had family emergency come up the morning of our trip. This was unavoidable.

00 for a room that we could not use is very dishearting. When I called the attitude of the clerk made me feel like it was my fault we now would be charged the room fee. I am sure that as busy as the Wisconsin Dells is rebooking and utilizing the room would be re-booked.

), walked into the adjoining restaurant (Hungry Pot), and approached me and my friend. We had been eating at the restaurant with our kids. Steve said he had recorded a video of our two 13 year old sons vaping in the restaurant bathroom, which set off the fire alarm at the hotel.

When my friend and I asked to see the video, he refused to show us anything. When we pressed further, he said the video doesn’t show them vaping but rather them exiting the bathroom when he walked into the bathroom.

He was recording a video of two minors in a bathroom without the parents’ consent?! Not ok. And, our boys don’t vape (and if they did, they wouldn’t be stupid enough to do it in a restaurant bathroom when their parents and little brothers were a few feet away).

I understand Steve’s frustration with…

Hello, My complaint is regarding fraudulent activity on my Master Card Credit Card I left on file. My family went to a family reunion located in Vicksburg, MS. They stayed at this location

Holiday Inn Express Vicksburg 4330 S. Frontage Road Vicksburg, MS 39180 US Front desk: 16016348777

I wasn't there and my credit card was here in STL, MO. in my desk drawer. I completed a form sent to me via email to place my card on file . I filled out the information requested , scanned and emailed it back as requested. This is a newer card that I hardly ever use. Tuesday July 4, I received several alerts on my cell phone about possible fraudulent activity on my card from Citibank, Master Card. After my verification I was informed my credit card was used in Bentonville, AR. The representative informed…

I stayed at the Holiday Inn Express in Fairfield, Ohio on July 2 - 4 2023. We had a late arrival and were there due to a death in the family. The toilet in our room had Poop stains on it.

I reported the next day and they did clean it the next morning. The seats in the lobby had large stains on them. The stairwells had not been vacuumed in months. The hallways were not much better. The pool was closed both days we were there.

When we were leaving at 10:00 there was no one at the front desk. I have never seen a Holiday Inn so poorly managed. I will not stay at this one again.

com , I’ll called them to say that I booked the wrong holiday inn and they say they will make an exception and reach the property manager who is refusing to refund me . When it was a genuine mistake , because I ended up booking a room at the right holiday inn confirmation # 67069884.

I would have understand the charge if I was not staying to another holiday inn . You can see that it’s a similar name and that I was making a mistake . I honestly hoping that you will help me with the refund of the one…

I used to work for this hotel and I quit because they were doing illegal things acting unprofessional being bullies in the chain of command stealing and all kinds of stuff in this hotel with that being said they owe me my final paycheck and I haven't been paid yet and when I call over there they ignore me they don't answer the phone they hang up on me and I'm going to turn them into the labor board I'm going to turn them into the EPA board of health and

anybody else that will listen I want my paycheck I want all the money they owe me. And as far as staying there I wouldn't be a guest in this hotel the housekeepers they have don't know how to use water they spend more time drinking coffee and

standing out in front of the building smoking cigarettes they do anything else I know this to be…

Shittiest service in any hotel I have ever been....have to argue every morning.....about breakfast.....the absolute worst peaple to deal with....lazy. Unprofessional

I checked into my room yesterday and my entire family got bathed and laid down so I thought that I would go to the lobby I was on the 3rd floor! I got into the elevator and the door closed next thing that I knew the buttons were broken and they sparked and the elevator went black!

I was stuck in the elevator for a few hours! I was absolutely terrified! I screamed and banged and finally some man heard me and alerted the desk and the fireman had to come and get me out! No apology or anything from the holiday inn in Odessa tx! I am devastated

Worst run Hotel we have ever encountered. Couldn't fine our check in even though we had a prepaid hotel voucher with confirmation number. Stayed 2 nights ,but had to change room after 1 night as AC froze up. Were charged for our room even though it was paid in advance and we had to contact Mastercard Fraud Dept. to get our refund.

Numerous calls to hotel to try to get this straightened out, but no action. They blamed us for booking with a third party so the mess was all our fault. Bar and Restaurant staff not professional. Service very slow and staff were not friendly.

Very poorly run hotel and very poor record keeping.