Holiday Inn

Three phone calls, 25 minutes, 45 minutes, and on hold now. The wait music is excruciatingly painful to listen to. They are full of sh*t. They asked for a callback number in case we were disconnected. We were disconnected and no one called back.

I called 3 days ago regarding an issue and was told that I'd hear back from someone in 48 hours. I did not hear back from anyone so am on hold again. Much better hotels out there.

Was rented a dirty room hairs all over sheets comforter dirty I asked for a new room was told no and given sheets to change my bed I just paid $97 dollars for a room that was dirty and I had to work what’s going on here? This is the second bad experience I’ve had at this location

I regularly use the Parking options at HI Orlando airport. During a recent trip I had an unexpected layover. I called to extend my parking. HI has engaged a new third party to manage their parking lot. It is a huge hassle and double the price.

They said that I could not extend because I did not memorize my tag number. I have no documents with me that has my tag number on it.

However I went online and paid for an additional week anyway using the color/make of my car in the tag number box. The staff member Jessica said I was a liar and did not pay because you couldn’t pay without the tag.

She was incredibly rude and accused me of being up to nefarious behavior and up to no good, “what are you trying to be up to, it isn’t going to work. I do this all day and it’s impossible “ I’m worried…

I stayed at Holiday Inn Express at 120 Camaron St, San Antonio. Room 110 Arrived 6-5-23 Departed 6-7-23 I reserved directly through the motel. I told them I was a AARP member. They said when arrived tell them that, which I did.

When I checked out I told them is this the AARP rate. The manager did not know how to apply AARP. 95. They did not apply my AARP as I was told they would do. I demand a refund of what it would have cost with AARP.

Another issue the bathroom sink plug handle was broken and had to lift the plug by hand. The TV digital guide was not working right. Worst hotel I have ever stayed at.

I checekd in on June 8th. Went to out and come back with roaches on the table crawing around the phone. The front desk has a video of the raoches. She moved us to another room the next day come back from supper and roaches was crawling up the wall she has pitures of that and seen the dead bug.

Manger was to issue a full refund if I changed Hotel which I did. My daughter has has bed bugs bites on here back now. This was an awful experience and I didn't bring any of my clothes home beside what I was wearing.

I need a full refund for the stay and my car cleaned and detailed, and replacement of clothes and damges. I should haven't have to pay for a roach house. My money still hasn't been credited back. I need to replace everything I put in the trash to not bring home.

I have pictures of my…

I recently book a room at the Holiday Inn Express in La Plata, Maryland on 6/8/23 (checked in) through 6/10/23 (check out).

However, on 6/9/23 I inquired about extending our stay until 6/11/23 and I was advised that there was no availability at the time, but to check back in the morning for any cancelations. On 6/10/23 at 6:30 am, I contacted the front desk staff (at the front desk in person) and advised that I would like to extend my stay another day and check out on 6/11/23.

The staff checked their system and advised that I could extend my stay and check out on 6/11/23.

However, the staff was unable to reprogram the key and advised I needed to come back at a later time. I again confirmed that I was able to extend my stay another night (6/11/23) and leave my personal items in the room,…

I am a Platinum Elite Member with Holiday Inn. I have been an IHG member since 2005. They have been in a steady decline the past few years. On occasion, I will stay at another brand to see the quality of front desk, amenities, room, and breakfast.

There are still a few Holiday Inns that hold up well, but my last trip to North Charleston, no welcome and thank you for being an IHG member. No body wash in the bathroom. The breakfast stopped bringing out cinnamon rolls before 8 and breakfast was until 9.

I think it bothered me because it is the third time in my last five trips that I was not welcomed as an IHG member. I went to a Drury Hotel a few days ago and felt like family. Over the years, I have spent tens of thousands of dollars staying at Holiday Inn Hotels.

That is going to end. I…

the rooms were not good at the bedding had stains on the pillows and comforters and there were gnats flying everywhere in the bathroom on the mirrors, while sitting on the toilet and while taking a showing when leaving out the room had to brush a few off my clothes.

I left a note for the manager and even call 3 to 4 times and manage still have not called me back. The staff would say he wasn't there or they promise he would call me back. I feel like this is unacceptable for any business.

Breakfast is never served due to a "broken oven" Iv been here almost a month. How long does it take to get it fixed or order a new one? Breakfast was part of the reason this hotel was chosen and it has been served once and that was after there was none someone complained,they served the next day and none since

I went to Holiday Inn Tappahannock on June 2, 2023 for a reservation. The manager, Amanda Lowe took my ID and credit card and I was told to return later for a room. When I returned there were three different people at the front desk and they said we did not have a reservation and would need to pay again so we left.

The next day I noticed there was a charge for the room. When I contacted Ms. Lowe she said I was a no show and she would not give me a refund. I contacted IHG by phone with no results.

I was never given a confirmation number and was told there was no reservation. I would like a full refund.

Major issue with room this past stay - 1 night from June 2nd to 3rd - to list out, here are the issues, which is yet to be resolved -

Originally, reserved a 2 queen bedroom- for 2 adults and 2 children

As soon as I saw a reservation changed to one king bed, I immediately called and explained that it was a parent with two girls and that the one king bed wouldn’t work. The front desk acknowledged it and said they they were able to change it back to a two queen bedroom. (FYI - we reserved way in advance - but hotel gave away our rooms to another block of rooms AFTER we had already reserved these rooms.)

Other parent got there with her daughter and my daughter, and found that we were switched back to the 1 King bedroom - and front desk ended up giving 2 - 1 FULL SIZE bedroom for 3 of them.…

My husband & I had a reservation to stay at the Holiday Inn Marina IHG in Corpus Christie on May 19 for 1 night. 38. Our stay was fine. The problem is that when we got our credit card statement in we were charged twice for the 1 night.

I called the phone # associated with the charge on our statement and gave the lady all the information she asked for. She stated it would be looked into and an email would be sent. No email ever came and so I called back on Fri. June 2nd.

I gave that lady the same information and was told the exact same thing. We have never heard back from anyone thru email and I don't know who else to contact. Can you please help me get this issue resolved and out money refunded.

Thank you sincerely, Shae Brown

This is for the Independence Holiday Inn express. We have been speaking to Laura and did book an event for my Mother in law. Covid was still a concern so we decided to just use the money we put down on the party and use it for something else.

We tried doing that and Laura pretty much said we lost our money. She verbally gave us the ok to use it towards another event and to just call her when we decided. Today she pretty much said we lost our deposit and could not tell me where this money went to.

Maybe her pocket is to why it was easy for her to tell me we lost our deposit. She did not say we had a time limit when we told her we would do another event and not the bday party as originally planned and just said to just let her know when we were ready. What a rip off!

I have never been treated with such disrespect in my life and I travel all the time . When we checked in I was given a different rate then what I was quoted. The girl at the desk called her Manager.

Supposedly she was the General Manager. She put me on the phone with her. I was very polite. She was extremely rude . Basically I asked her why I was getting a higher rate than what I was quoted. I even showed the girl behind the desk my conformation email with the rate on it .

This Manager said to me very smart & rude "I'm not gonna change your rate. " I told her I was going to report her. Her comment was while laughing g " Go ahead . They won't do anything " We had no choice but to stay there.

The other hotels were booked. We are traveling back on July 7th thru the 10th. We would like to…

I was at your place in Chesapeake, Va on Gum rd. What I experienced was horrible. In the dining area the hot food was gone and the girl wouldn’t make anymore. The same girl was yelling at another lady for having her service dog there.

She didn’t stop to listen. All she did was holler at the lady to remove her dog. She needs her dog. The girl in the food area was rude and just horrible to the guests. She also told us her daughter was the general manager as though it meant something to us.

I think that somebody needs to do something about this situation because it doesn’t look good at all for your business. Treating a disabled lady the way she did is absolutely unacceptable. There wasn’t anyone at the front desk when I tried to get some help either.

This was earlier 4am and then at 8am.…

To advertise a price for being a veteran, after a long drive get to hotel to be told the price has doubled because of my husband didn't have travel papers, he is 70 yrs old & a veteran how would he have travel papers? He served his country & his veteran status is on his license.

Personally after living n this area for 50 years before we retired, the hotel, the customer service makes Hagerstown & the Holiday Inn gives a horrible representation of this area. This area needs customers badly, and after my experience I would use any hotel other than Holiday Inn.

My husband is very involved n veterans affairs & wounded warriors, we will be submitting our experience to these wonderful vets and we will be sure to tell them how the Holiday Inn treats their veterans, they lie & have no respect for…

Booked our room for March 31,2023 confirmation # 45852837 and April 15,2023 Confirmation #44602647 in January 2023, asked for a early check in and was assured we would get a early check in both days. Arrived in Ft Lauderdale March 31 at IHG 205 N Federal Hwy at 11 am and was told there wee no rooms available and had to wait 3 hrs for a room, Alexis was soo rude and

the place was dirty, worn furniture and furniture was dirty, not the IHG we are used to staying at. at check out I told Alexis we wee returning April 15 after cruise and we would be arriving at 9 am, she says she would have us early check in, when we arrived April 15 there wasn't any rooms available and

had to wait 4 hrs to get a room, when we told Alexis she assured us we would have a early check in she laughed and mocked us,…

Behavior of Front office manager was rude and she nor staff acted in a professional manner. We always stay at Holiday Inn Express and were never disregarded as we were by Ms. We made reservations for one night over the phone and were not told renovations were being made at the mentioned Inn.

Renovations did not bother us as we entered the lobby and we did see the taped up computer printout informing us of the renovations. We checked in and found the room to be not ready for occupancy but did think it was clean.

There was no counter space for any of our personal articles, no clock and other items were not provided in the room. The following morning we nicely mentioned the above complaint to Ms. Johnson and she disregarded our complaint and took no consideration to appease the situation.…

I checked into the holiday inn express towson md on line on 5/19/23 on line. I requested to change the credit card on file. Upon checking in I noticed that the original form of payment was on hold. I was assured that the request was made.

Upon checking out I was again told that the account was not used. I called the manager Mark and he was both rude and dismissive. Offered no resolution. Still waiting for a response from corporate. Horrible customer service .

When igot to the hotel there was little bits shit in the toilet the sofa bed was dirty and the carpet was dirty iwas so happy to leave I got a rash all over my body I think a dog had been in the room I did ring up after my stay and the manager said that should complain straight away I came to Birmingham for my mother's in law funeral so mind was some where else I can believe the manger said this my whole body got a rash on it and

its very painful iwoul like a refund

We do love your hotel. Although last night we weren't too happy. We stayed in Lafayette Indiana. When we arrived there were a group of youths loitering and playing loud music until midnight. We reported our coffee pot was missing and no apologies.

This was a Holiday Inn Express in Toledo, Ohio. The level of service has tanked at your hotel. They do not clean rooms even when asked. They do not supply fresh towels even when asked. They do not provide enough toilet paper and tell you if you want to get any to come get it.

They do not provide garbage bags. We were told if we want our trash taken we needed to drop it off ourselves. This is a hotel, not a hostel. Do you not realize we have many choices when booking rooms.

I’d think you’d want repeat business. The rooms were 150 a day plus fees. We do not work for you. We are your customers. What is going on?

I was a guest at the Holiday inn in wilsonville I had a guest there harassing me literally trying to grab me calling me names he was drunk the police were called the hotel did nothing they continued to let him be a guest there which made me a prisoner in the room they would not give me a refund they would not help me in any sort of way shape or form I feel you guys neglected to keep me safe and I will be reporting this to many many places

register at hotel 2 nights May 12 and 13. understand was graduation day but for me to spend total 929 hotel stay with no breakfast and would not honor aarp triple A discount. also the bartender at this hotel did not know how make drinks had to get a book out to0k 20 mins. for a drink. I will not stay again at a holiday inn that takes advantage of a event like graduation to raise price. if you need my confirmation let me know.

Sylvia Portales from Corpus Christi, Texas

he refused to provide clean bedding after I showed him the blood stains on my son's sheets. He became so irate and rude that I demanded a refund and for police to be dispatched to the location. I have pictures of the blood stains on the bedding.

The manager refused to refund my points for the 2 night stay I had only been at the hotel room for around 7 hours.

also have photo of my police report.

My family stayed at Holiday Inn and Suites Nashville Downtown May 7-9, 2023. The staff at the hotel charged my accounts 3 times for the same stay. The hotel has taken over $2500.00 from my accounts. I have called the hotel and left messages with mangers asking for a call back. No one has called me or tried to contact me at all. I want my money returned. Obviously, I would not pay 3 times for the same stay. I will file this complaint with the BBB. Please call me back at 205-915-2157.

Deneek Hubbard-Green deneekgreen@gmail.com 205-915-2157

No hot water and when I called the front desk actually laughed about it.

If I could give this place zero stars I seriously would. I just stayed here with my three girls and the place was ABSOLUTELY HORRIBLE.

First off, there was no hot water in our room, our toilet wouldn’t flush because it was clogged. I told the front desk and all he said was oh I didn’t know that and that was the end of it, so we basically couldn’t use our toilet.

There was rust and mildew on the bathroom and kitchen sink. Our room smelled like a wet cat and mildew literally, there was a big stain on one of the chairs at the table. And there must have been a leak somewhere in that room because the wallpaper has big bubbles in them.

We had absolutely no washcloths or towels in our room. And whoever has the room before left there food and drinks in the fridge. The pool looked nothing like the…

I have been calling because my security hold from my stay has not been released. It’s been over 15 days since I left. I called the card company and they can’t do anything because the hotel has not released it says pending which it should have fallen off by now.

I am more upset about the way I have been treated when calling to ask about it. I get put on hold without saying anything or transfer to the management voicemail who has yet to call me back. I need help I will never stay at this property and I am going to get on my social media platform and let people know how I was treated.

Also to never stay there or any other property. It’s my money and I should be able to get it back with no problem. I remember checking in and the lady helping us was going through the same issue but I didn’t…

Hello, my name is Josh Smith. My wife and I recently stayed at your establishment off of 114 and esters. Irving Texas. Explanation of smoking fee would be very much appreciate it. And how it is determined. Certified? Air sample reading machine, parts per million? Very curious and exactly how this is determined.

I have rented many hotel rooms. I’ve gone to many events. More shows, concerts, racing events, family affairs. This was our first time to use Holiday Inn. I can honestly say the experience was not pleasant for the initial check-in, and especially for the fees that came after check out.

I have digital documentation via Facebook that for the last 10 years I have been a non-smoker. My wife also.

We recently got charged a smoking for you in a room. I feel this is a retaliation for…

I checked into the Holiday Inn Express at 11370 Days Court, Waldorf, MD on April 28th, 2023 and checked out April 30th, 2023. I am a loyal IHG and have stayed at multiple Holiday Inn Express hotels. This has been the absolute worst experience I have ever had with any hotel.

There were bugs that resembled ants crawling on my sheets. I did not see them until Saturday night. I felt them biting me my first night on Friday. I woke up with bite marks on my ankles and toes. On Saturday night around 1 am I felt something biting me.

I pulled the comforter back and notice more bugs crawling on the sheets. Needless to say I had to sleep in the chair in the room. THE PHONE DID NOT WORK. I was too afraid to leave out of the room, because my room #201 was…

Very disrespectfull staff

Stayed at the holiday inn express in Charles, Illinois as part of a hockey team. They pretty much labeled us as soon as we walked in the door. We were accused of drinking alcohol in the lobby at 6pm. Had the cops called on us!

We were literally sitting in the lobby watching hockey drinking leftover drinks from chick fil a, soda bottles, coffee bottles, etc no one had alcohol but had the cops called on us! The cops even thought it was a joke!

There was an incident that morning when we did have bloody Mary’s but we were unaware of their alcohol rule so they rudely told us and we abided by their rules and apologized for not knowing. We’re a travel hockey team and have had many hotel experiences but never have had this issue!!

When our rooms were blocked you can’t tell me they didn’t know a…

I called for a free shuttle . The first 2 calls, ,they said someone was coming soon. After one hour of waiting late at night as a single woman , I got a taxi at a very very expensive cost.

This was unsafe and costly.

Stayed at holiday inn in Germantown,Tenn Clerk charge us 149 per nite for four nites. 00 for room no331. This was April 18 through April 22. When leaving I ask clerk for our paper work. The clerk gave me the paper work for room 231 by mistake. 00.

I notice this person was charge 119 per nite for the same size room. My question is why the difference? I hope u can give me the answer. We are senior citizens and we should not be treated this way.

The gm was a man name Rick, I hope to hear from you. Thank u

Following up on Case# 10521690843 Was speaking with Lloyd from Guest Relations...he advised someone was to get back to me in 48 hours after I called - that hasn't happened. I call, no one answers. Today someone was trying to dial a number in my ear while I was saying hello and they hung up....then on hold forever...not the least bit impressed.

Good Day My name is David Tonnos and I'm a single father of two great kids aged 11 and 8. ). We stayed at the Holiday Inn East in Ottawa and really enjoyed our stay, My kids had a great time in the pool and just generally being in a hotel was very exciting for them.

We checked out at 8 in the morning. I gave a $250 deposit on my debt card and was told I'd have to have a room check before we left to get it back. We did that and it was no problem whatsoever.

We then went to the tournament. The tournament was very big and went much later then expected. I was going to book another room for the night so I could be well rested after a full day at a wrestling tournament. 01 from my account!?!

I was shocked and immidietely called the hotel. After about an hour the manager called me back and…

Hallway carpets stained pool are tile all cracked busted room carpets stained bathroom walls all busted near shower not impressed at all .stayed at Holiday Inn before this was a dump..I also experienced drug related problems you have there .With your staff. Would not recommend that place.

ROACHES at Holiday Inn in Lynn have, Florida on MLK St

Made a reservation called to confirm it was told it was the wrong date was refunded the money then tryed to get another reservation everything went ok untill no email confirmation called hotel again and the manger was so rude and hung up on me 3 times. This is the Holiday Inn in Saint lucie west Port Saint Lucie florida

402 North Martin Luther King Hwy Lake Charles, LA 70601

Today I was sitting in the lobby peacefully while my family was eating breakfast. I thought it would be nice just to sit there and enjoy looking at how the hotel is designed. I was stereotyped by Teri! She asked me if I need any help and I said no thank you. I thought she really wanted to help if I needed but I was that black person sitting not making any noise or talking to anyone. She told me I can't be here if I don't have a room here. There were other people earlier in the lobby who she didn't question. I'm a veteran and I had my veteran hat on and Army Tshirt . Two people came to me and said to me "Thank you for your service ". Teri is the perfect example of how not to treat people. This isn't the first time I heard or faced…

They screwed up my reservation. After being on the phone with them for more than 1/2 hour, was told it was taken care of. Not feeling confident that it was "taken care of", I called the front desk to verify the dates.

Sure enough they were still incorrect. When I became upset, the girl at the front desk became rude and hung up on me. I can't believe you have people like this working there. This happened at your location in Deltona, FL.

I was just a guess at you holiday inn at 20 water chase rd. Rocky hill ct. as I drove through the hotel entry area. It is covered. I passed through an there is a dip in the drive that nearly tore the front of my car off.

The dip is not marked clearly and is part of the drain that’s runs across the drive. It scratched

I was just a guess at you holiday inn at 20 water chase rd. Rocky hill ct. as I drove through the hotel entry area. It is covered. I passed through an there is a dip in the drive that nearly tore the front of my car off.

The dip is not marked clearly and is part of the drain that’s runs across the drive. It scratched the front of my splitter on the car. I told the desk attendant and she informed me to contact corporate. My number is (215) 380-3779.

We have been trying to work with the Holiday Inn in Forsythe, IL, for a room block for my daughter's wedding that is coming up in September 2023. My daughter got the initial room block set up and she's had some follow up questions that she cannot get anyone to respond to her.

com multiple times over the past 3 months with no response. She has called the location only to be told Jordanne is in a meeting and will call her back with no call back. My daughter has now resorted to asking for the manager with the same "in a meeting, will call you back" and no response.

We were hoping to have both families stay at this hotel and could easily be about 30-40 rooms (if not more), but with no response will are going to have to reach out to other hotels in the area that are more likely to work with…

Release of personal and confidential information between staff and other guests. My belongings and children's belongings were stolen at this location. This location is a safety hazard. Not worth half a star.

I made a reservation at the Holiday Inn Express and Suites Palm Desert -Millennium for Saturday April 8, 2023 for a one night stay. We arrived prior to the stated 4:00 check-in time (at 2:30). The front desk person stated that there were no rooms available for early check in yet, but took my cell phone number to text me if one opened early.

If not, a room would be given at the regular 4:00 time as promised per company policy. No text was received, so returned at 4:01 pm. The lobby was full of people waiting to check in. I was told to wait.

When called forward, was told no clean rooms were available, and it could be an hour or two before one would be ready! Other parties were being told the same thing. Some people left the hotel very upset. Very disorganized mess for all concerned.

After…

My parents booked a room on April 2nd because they had been w/o electric and my father is on 100% oxygen. He is also a veteran. When they arrived, they were told there is no early check in and had to leave so they could be someplace where he could stay and charge his oxygen.

They cancelled the reservation within an hour after making it due to the circumstances. The manager told them there is no refund because it was through a third party booking company. com, tried to speak to the manager about the extenuating circumstances and was told there would be no refund.

My parents live two miles away from the hotel, so the staff was aware there was an outage. At the very least, an early check in was warranted. There has been no compassion or care as to this situation from the Newell Holiday Inn.…

I am trying to reach someone at Holiday Inn’s corporate about the lack of help and respect we have received after miscommunication on the hotel’s end.

We have been fighting this issue since December 2022 and the offer extended to us based on that is insulting. Here was the response your manager gave Amex when I originally tried to contact them. “We understand the importance of getting a refund due to extenuating circumstance, after speaking with Holiday Inn Express And Suites Detroit Dearborn, an IHG Hotel they have told me that they are holding to the original cancellation policy for your booking and declined your refund request but in exchange they are allowing you to have a 3 nights stay in same original location that is valid to use until December 31, 2022.”

Not only is that…

Hello,

I'm writing today to express my total displeasure with your property in Nassau, Bahamas. My wife and I stayed there on Thursday evening March 30th for one night only. We were in town for an awards dinner at the COVE and wanted to spend one more night in town. When we arrived at the property, we were totally shocked. The first room they put us in which was room 407 which was completely disjointed. The queen bed was on one side of the front door when you walk in and to the right of the front door was the sitting area. If you look out the window from the sitting area there was tons of pigeon dung along with the associated pigeons. Not a good presentation.

I spoke at length with JohnLee, (female associate at the front counter) who was a young girl that's only been there for a few…