Holiday Inn

We r currently staying at a Holiday Inn in Tx. We wanted to check our rewards and were told we did not have any points because they expire after a year. We were never notified of the change. Had we known our points expired we certainly would have used another hotel chain.

Moving forward we will not use you in the future. Treating your long time customers in this manner is unacceptable. You are overpriced to begin with.

due to a Taylor swift's concert and a baseball game but she say the room did not have a door to the rest room she would discount the room due to it not having a door that instead of the regular room rate which was 205 I believe she say she say she would give it to us for 150 which my bank statement says 195 she lied! Broke tv on the floor in the room no coffee pot but everything to make coffee! no microwave! Air-condition not working properly!

People running up and down hall all night! Worst stay I have ever had!

Called three times to make sure our room had a roll in shower. My husband can’t walk and is in a wheelchair. Even called this morning to double check and was told yes, it had a roll in shower. When we got here the room they gave us has a tub and no shower chair.

We are here for a funeral and don’t need this added stress. The first room had a tv that didn’t work so had to move to another room. Really upset. Can’t believe this place is still in business. I expected more from Holiday Inn.

The internet was very poor, I can't talk with my friends on Messenger. That freeze al the time. I had to leave very early in the morning like every hotel I went before, I asked for a breafeast bag and they told me That they d'ont do that.

The door of the restroom is worne out inside the restroom. I payed 159,00$ for that room. Too expensive for the service I had.

We went there for a mini Spring Break vacation it was a nice hotel but the pool was freezing. My Grand kids wanted to swim but we could not because it was too cold. It seems like they would of made sure the pool was heated for Spring Break.

I was disappointed with this. Thank You

My daughter booked a block at one of your holiday ends in Norwich Connecticut The staff was somewhat friendly. Your management is awful. My room was disgusting not clean, couldn’t get clean towels. My daughters room, which was across the way the toilet overflowed, and one of the workers threw our clean towels on the floor to soak up the water to then tell us we had no towels because they were overbooked.

My sisters room had a hole in the ceiling big hole. The place was disgusting. It was not clean.. And the kicker of it all was the one side of the elevator was closed, because due to a fire in the elevator, which was confirmed by staff.

my other sister in her room, her room was never cleaned, she had a bloody cloth in her room in the corner, because housekeeping didn’t clean her room…

I was robbed by your cleaning maid on Sunday morning at the LAX hotel on 9901 S La Cienega Blvd. room 301. In a rush to get to airport at 3:00am, my wife forgot her makeup bag with 4 sets of gold rings.

When my daughter went back to retrieve makeup case from lost in found they were gone. Obviously stolen by the cleaning maid. Valued $275 want them back. If I don’t hear back from you I will file a police report.

We booked our holiday in June for our 60th anniversary we are 80 years old. We paid extra for a ocean view room when we got here we are in a partial ocean view and a night club below us that plays music into the early morning We have asked to be moved to a more quiet room but

refused this is not good for the name of thr Holiday Inn we are members #368001491 Roger Talarico. I would appreciate some response thank you

Mour son had accident on March 20th and was lifeflighted from owensboro ky to Louisville ky. We called hospital they don't offer hospitality suites so we booked room with holiday Inn express. 2 miles from hospital. When we arrived at hospital we were informed it would be lengthy surgery.

We looked up our room it was 18 mile from hospital. Called to cancel room and tell them that was too far to drive one way and explained the situation. They refused to give back any portion of our money.

General manager has never returned call. 16 was what they charged us and we never got to check in. Our son was in surgery till 230am. That was too far to drive and be back by 6am. And why part of our money can't be refunded. Thank you

Using a footstool to hold up a bedside shelf Really? Cigarette butter in mulch. Trash overflowing. Pillows on couch need switched. Right one more worn. Not up to par in cleanliness. We have always tried to stay in Holiday Inns.

But have found them in the last year up to expectations of how they were and should be. Can not compare any more to Drury Inns. Especially disappointed in this Cincinatti Motel. Co formation number 2110550 25 -26 741326184. Holiday Inn use to be top of line.

Mark this one A Motel 6. Disappointing

The water in my room was not working I contacted the front desk immediately after recording video. The woman at front desk stated the manager is in basement for a leak and she was supposed to contact everyone on the floor “but she forgot “ and was told the water would be back on within one hour I asked if there were other options like if I could take a shower in another room because this is such an inconvenience to my family she then

stated there is nothing I can do but wait for management. I also had issues yesterday with housekeeping I requested towels and took several hours to finally receive them I have to go to front desk several times because of this by far the worst experience in a hotel ever very disappointed.

3/22/23 Tuesday, as I was having breakfast there were employees loudly shouting. One was saying that she wouldn’t lose her job because a relative was the supervisor/general manager. I could, as I am sure others could hear the vulgarities she used while in the back of the kitchen.

Then there was another shouting match over utilizing bleach from a closet that wasn’t supposed to be used for cleaning rooms but for laundry. Again, swearing and a threat to tell the gen. mgr. ” As a guest in your establishment I shouldn’t know ANY of this.

They were unprofessional, rude, disrespectful and loud with profanity. There wasn’t any management present to intervene. I feel as though this time I need to contact the better business bureau since any time I’ve been at the location 2436 Gum Rd Chesapeake,…

Hi, Good Afternoon

My name is Goldie Chan and I am reaching about case 10519252113. I raised this case 3 weeks ago with Customer Relations in a request to receive a refund or at the very least a credit for 1 night.

I have attempted to reach out to the manager of the Holiday Inn Saugerties hotel multiple times, with no success. I have left a few messages with the front desk staff and have not received a call back. It is extremely disappointing that as a loyal IHG club member (284143984) and frequent guest of this property, I feel that I am treated poorly and not able to speak with the manager about a concern that I have. A simple conversation seems to be not wanted or avoided and I am not quite sure why this is the case and unprofessional. I am now formally raising a complaint on this…

To start front desk check in, The Man behind the counter was not helpful or courteous. He was not rude just not helpful & acted as if we were a burden. The elevator not only did it have black electrical tape patches on the walls but the floor had holes which caused my heel to get stuck & trip, I caught myself luckily!!

Once in the rm it was noticed that the closet had holes that were patched but never painted, didn't really wanna put my clothes in there to rub against it. The box spring had some sort of white stain on it that seemed questionable.

The bathroom toiletpaper roll had been ripped of a new 1 was replaced but the holes or wall paper was not replaced. Thick dust ball in the corners, mold on the shower curtain. I do have pictures just don't know how to attach the photos to this.

It is convenient hotel just off of 35W & only 10 minutes from relatives. But we have noticed in the last 4 years it has really gone down hill. Yes, it could be updated but that would be costly, there is so much that needs to be updated in that hotel.

It would be nice if they decided not to update it that they could tear it down & rebuild a new hotel there with a restaurant inside like it has the Green Mill. Our family of twenty stayed there last in September 2022, & everyone had some complaint about their room.

Took forever for hot water to get hot, we've noticed AC does not get cold or even cool, heater does not get hot or even warm we can run both on high. Must of had a leak in one of the rooms we had stayed in at another time but smelled musty & moldy in there.

Took forever for…

Very nasty Laddie at Boca Raton she’s very cold and rude, and just in for the money. You ask for information and she kicks you out of the hotel. Don’t go to 701 North West 53 rd Street Boca Raton.

Very greedy laddie works there.

Holiday Inn Express in Dripping Springs, TX

The safe was mounted on the floor in the closet. To use it you had to get down on your hands and knees. At 77 years of age this was not possible to do. Terrible place to put a safe. Light on my bed lamp was burned out. It seems to me that the maid should check all lights in the room after cleaning. How hard would that be?

This was one of the most inefficient and poorly run hotels I have ever stayed in. It took almost 90 minutes to check in, this after I had previously waited to check in for 30 minutes earlier in the afternoon.

Overall, there are very overpriced resort and parking fees, (especially if you are alone and not planning to utilize the amenities), rundown facilities (often many areas with strong marijuana smells), limited hot water, and a lack of overall customer service. One night, I tried to reach the front desk because the neighboring room was so loud after midnight, and they never picked up the call.

” I would have expected a much higher level of service and quality from Holiday Inn, especially since my 3 night stay was just under $1,000.

My husband ( Ian Redmond) , my small son (2 year old) and myself stayed here this past weekend for my birthday. Usually we have a awesome stay here but I'm not happy with this one. Let's start with the Hot Tub- LOUD drunks in the hot tub, and the one next to them was open...

but, no thank you, because its litteraly 2 feet away from the other one!! No privacy. Its like u have to engage with the other hot tub, whether you want to or not, since your so closely and staring at each other.

It would be nice if they were separate, so families/couples (young/old) could have their time away from other people. Next, The Pool- That IS NOT A HEATED INDOOR POOL!! That water WAS SO COLD!!! When the barely Luke warm air water came after almost 35 mins of us freezing in there, I stood on top one and…

I called and gave some of the information over the phone, but the person receiving it was taking so long to enter it into the computer. We arrived at the hotel before she was finished. I was at the desk for over 45 minutes and by the time she finally got me registered there were four or five different families behind waiting to check in.

She told me my credit card wouldn’t go through and then she told me my husband’s credit card wouldn’t go through and then she told me that she had this problem before and somebody had helped her bypass a problem, but nobody was there to help her. She knocked her mouth off the floor into the lobby and I picked it up for her and about two minutes later she knocked it off the desk, the other way, and had to put new batteries in it.

She called somebody for…

manager say i am racist by reporting security concern

To Whom it may concern,

On March 9, 2023 at about 11pm, I checked into the Holiday Inn Melbourne-Viera Conference Center.

ROOM 421 - Murphy Confirmation # 26798664 Check In March 9, 2023 Check Out: March 13, 2023 Number of Rooms: 1

Upon arrival (3/9/23), there were about 5 people at the front entrance and desk. No one was wearing a uniform or a name tag and nobody introduced themselves. There was obvious alcoholic beverages “Margaritas” behind the desk being consumed and to what seemed like guests were actual employees eating and drinking in chairs next to the front desk. The arrival experience was unprofessional and uncomfortable.

As you can see within my reservation, I was traveling with my Special Needs son who is diagnosed with Down Syndrome, Behavioral issues, Autism as well as…

My wife have health issues and I am 70yrs old with sinus problems. After I pick up the card to my room,We decided to go out for dinner;when we return, to ours room there was a couple in our room. The.

I felt like a fool,standing outside the room I just paid for my wife. This is the worst experience I have ever had in your hotel,plus the remote for the tv did not work and the room smelled.

I have a complaint about one of the employees at 19320 Termini-San Luis Pass Rd, Galveston, TX 77554. My family and I stayed here March 9th-12th. Wy wife received a call one morning at our room. A gentleman named Lawrence Lameille called to let my wife know that we have been randomly selected to win a 7 day vacation.

He carried on a conversation with her, but failed to mention that this was actually a high pressure sales attempt at a "timeshare". He did mention we needed to stop by the office at 9:00 am to recieve the prize.

He mentioned a 50 dollar charge would be added to our account in case we were not able to come recieve the prize. My wife notified me about the call. At that time we attempted to reach out to Lawrence to cancel the meeting.

I made the decision to cancel the meeting…

First of all the bath tub does not drain when taking a shower, the TV does not work, I am 5’1” and can’t hardly get into the bed because it is so high off the floor.

We tried to check in but were told we could not until 4. It was around 230. People started coming in before 3 and they were checking them in. We asked why they could but we could not usThen she said we could but our room was not ready.

Others checked in but their room was not ready. So we tried again to ck in but we were told we could not until our room was ready. All the others checked in waiting for rooms but we could not.

We had reservations but she gave all the others a key and their rooms were not ready either. I argued that point but she would not sign us in. The others waiting all had keys but no room cleaned. We were to get a king which someone got after we came in.

I was very tired and did not need the stress.

Hello, I typically don't complain about much. I travel a lot with work and I have had a bunch of experiences with different places and I'm usually indifferent as long as I get a good night's sleep. I stayed at the Holliday Inn express and suites in Jacksonville Illinois last night after 17 hours of driving and it was a terrible experience.

The toilet wouldn't hardly flush, the shower wouldn't drain, it smelled bad, there was dirty linen hanging on the shower frame and there was blood splatter all over the walls. It looked like someone was hurt badly in there. I have pictures but it won't let me upload them for some reason.

If you would like them please email me. Bryan Collins

This is not a complaint but a very deserving compliment. Tracy at the Holiday Inn, Crystal City, Virginia waited on us at check- in this afternoon. She was very personable and happy and made us feel welcomed to your hotel.

Thanks for hiring outstanding people with great personalities. I only wish many in the industry displayed her caring professionalism.

I have been put on hold 3 different times for over 20 minutes each time. I want to comfirm my rewards number. I have NEVER received a rewards card with the number.

I stayed at the Holiday Inn at Atlanta North by Airport 3/1/23-3/6/23. Out of the hotels over the world this one was the worst. Employees and Managers were very rude and insensitive. I begged for my dirty room #155 to be cleaned 3 days!!

I explained my husband was a cancer patient who just had a bone marrow transplant on 12/-2/22 and presently have 5 fractures in his spine from his Multiple Myeloma awaiting a upcoming procedure called Kyphoplasty to stabilize his spine in April. His immune system is very compromised and a nasty room will make him sick which I tried to explained and a manager very insensitive and rudely told me she was a Kidney Patient!!

I am a Author and Ordained Minister and this was our 1st time coming to Atlanta but vowing to never return. This hotel was chose for us…

I stayed at the Holiday Inn express in Mooresville North Carolina on February 16 through the 17th 2023. I was overcharged for my rooms I called four times to speak with the manager. She refused to call me. Her name is Katrina Fraser I am told by the customer service person.

I have stayed at the Holiday Inn express many times in many different states. I really enjoy staying at the Holiday Inn express however, the location in Mooresville North Carolina customer service is terrible when there’s an issue I respectfully asked for this issue to be resolved as soon as possible.

If I do not hear from this complaint, I will be filing a complaint with the Better Business Bureau. Thank you.

I stayed at the Holiday Inn Express on 3270 Gannt Road Sarasota, FL March 2 -3rd. On the evening of March 3rd, me, my husband, my daughter and several friends and teammates that we were traveling with were accused by the front desk of taking water bottles out of the cooler in the market area without paying.

We were all sitting in the lobby area so I asked my daughter and her friends, "Did you take any drinks from the cooler", all of the girls (5 of them) responded "No, we got drinks from our room", the woman from the front desk insisted that they took drinks, she said "I saw them take drinks from the cooler", so I said "who did you see take a drink", she said "the girl in the blue sweatshirt" and pointed at my daughter.

I was shocked that my daughter (14 years old and very shy) would do…

I stayed at holiday inn express southpoint fredericksburg 3/4 for one night While taking a shower I suddenly slipped on an uncovered part of the shower floor. Had I not been able to grab something I could have been seriously hurt.

The fact that I was alone made it worse. This hotel is the worst I have stayed. Very noisy. No control. I suggest you get this tub fixed I was in room 210

Noise policy is from 10:30 pm to 7:00 am, however they booked a Party with DJ and not complying with their policy as the party they booked up to 12:00 midnight. Noise / music pounding through the walls. They themselves are conflicting their own policy!

On March 3, 2023 I walked down to the lobby at 5:05 am. Then about 10 minutes later I walked over and set in the lobby , I made sure I spoke to the worker at the front desk. She didn’t reply because she was sleep.

I then started to do what I do every morin, checking my phone and my morin pray line. As I was doing this she wakes up about 45 minutes later. Yelling telling me I can’t be in the lobby, she then went on to ask me was I a guest I told her yes.

She then went on to say that she would call the police on me more than once. If she was woke when I came down she would’ve seen that I came from up stairs. She then proceeded to tell her other workers that I came in off the streets.

I wasnt bothering anyone I’ve been setting there everyday. I felt very disrespected and scared for my life…

First time ever that a Hotel will not allow you to, upfront provide a credit card and pay CASH for your stay when you check in. So many of my trips I pay up front, plus provide a credit card.

Not here at the Holiday Inn 908 Hayden Island Dr Portland Oregon Who would not take cash and a credit card at check in? Apparently no one here has or has used common sense in their bad decision making policy.

If someone asks to pay cash up front and provide a credit card WHY would you not take the money and the card number in case of additional charges or damages ?? The desk clerk and someone who was not the manager would only say “ sorry our policy will not allow us to do that “ I asked for a manager but apparently she was not available.

I have traveled a lot all over the USA and Canada and have…

Worst breakfast set-up I've ever experienced. NO fruit, No pastries, No syrup for the pancakes, No bacon, No eggs, No orange juice and a Gallon of Milk in a mini fridge for cereal. The egg offering was a slimy veggie omelet and mushy sausage reheated several times.

The bread for toast was dried out. Our stay was on 2/25/2023 Conf. #20318806. The breakfast woman just laughed at us saying NO SYRUP HAHAHA! They barely spoke English perhaps the reason for laughing. Our stay cost $162 for 1 night.

We'll never stay there again. Dawn & Mike Gauthier

I made reservations for 2 rooms at the Holiday inn Express in Decatur Texas in early January for February for Friday night February 24th. My friend Tony did the same as we stay at this hotel every year for the Wise county auto event.

Upon arrival at the hotel we are told they overbooked and we have to drive 30 miles to Denton Texas to the Holiday inn there. Upon my complaining I was give the last two rooms they had which were kings not the doubles I reserved.

Tony and the others drove to Denton. The shade in my room was broken and would not close so the parking lot light beamed in as I was on the 3rd. floor. n big deal, I just piled pillows in front of it.

no hot breakfast as they said the oven was broken, OK? I paid for the rooms in the morning because she said the credit card machine…

I m in a wheelchair and I was trying to just find a pop machine I live next door to motel in Portsmouth man said no n was really rude I would of delt with his rudeness but I'm in wheel chair he was rude n said this is no convenient store ..this was not necessary.i want to file a formal complaint how do I do this.

Some employees here are clearly on methamphetamine. Management did nothing about my complaint after I brought it to there attention. In Ridgecrest Branch Holiday inn 93555 I should not have to deal with tweakers while I'm on vacation it is ridiculous I canceled the rest of my stay and move to a different hotel

Paid for a standard room ended up in handicapped room.

Also had incidental charge which is fine but never explained. The Check in employee was abrupt when asked questions and upgraded the person ahead in line. Did not need upgrade just room I paid for.

I had a terrible experience a week ago with a change to a reservation I had with the Holiday Inn Express Nashville Downtown Conference Center, though it was the fault of your reservations/payment system, not the hotel itself. My upcoming stay at this hotel was paid in advance on the credit card of my employer, East Carolina University.

A few days after paying this cost (but well prior to my arrival), I was informed by an administrative colleague that my employer could pay for only the first three nights of my stay, and the fourth night would have to be paid on my personal credit card, because the overall cost was in excess of my travel allowance.

However, when we made the call to your reservations service to make this change to my EXISTING reservation, we were told that our ONLY option…

I lost my credit card here and found out that a maintenance guy named Pedro Trujillo helped himself to my card at Walmart. Hundreds of dollars were stolen from me

Could not check in on time at 3pm, had to wait in the lobby for 30 minutes while our room was being cleaned. Was forced to listen to the two front desk workers arguing with each other and other customers.

The two girls were cursing at each other with customers present, blaming each other for the problems. No towels in the pool area, so had to use room towels. When called for more room towels, was told “we don’t have any” and was given attitude about that and said that they didn’t have anyone to do the laundry.

So we had 4 soaking wet kids walking thru the cold hallways. Just an awful day/night overall, with very unprofessional and angry staff.

I stayed at the Holiday Inn in Edmond Oklahoma the address is 3840 E. , which was a Friday night Saturday night and Sunday night woke up Saturday morning to get in my truck with my wife and my truck had been broken into and

there were several vehicles in the parking lot that were broken into I had to wait to go outside to find out that my truck had been broken into the motel never reached out to me to let me know what it happened all day Saturday I never heard any hotel manager or anybody at the front desk or nobody even said that they were sorry for what it happened. They didn’t try to help me find somewhere to replace my window because I was there for a week and visit I had to do that all on my own and

several other people I feel the same way like I said I was there for three days and…

Breakfast Black head worker seems bias towards Black people. He will greet others with a heartfelt good morning and will carry on sometimes unwanted conversations with them while they are eating but he will over look my family and others.

He is not friendly to Black people and often cold acting, it is hard sitting downstairs and hearing him talk bad about us. I have been coming to this particular hotel for years and recommended it to all of my family but that Black head worker’s attitude is despicable!

I should not have to feel uneasy just going to eat breakfast! We are big tippers too but he do not deserve it and he is bringing down the reputation of your establishment.

We stayed here many times. But NEVER again. Every time before the company tried to save money, we got free coffee. NOT ANY MORE. We must pay for a cup of coffee. We will never again stay at holiday inn or any hotels related to Holiday Inn.

I know this complaint was a waste of my time, but I thought what the heck. By the way, I did not pay for my coffee, we went to Starbucks. And I also made sure to use up every thing offered in the room, even though I did not drink it. LOL

Fire alarm malfunctions and is being set off repeatedly. Desk attendant has claimed that it’s being caused by the steam from the swimming pool but the pool isn’t being fully heated, it’s just the hot tub. The ventilation in the pool area has been tightly sealed and isn’t being utilized properly.

It’s happened a few times now during an extended stay and there’s never a solid source of info as it’s happening, the attendant assigned to the desk will essentially make themselves unavailable, there’s zero direction or communication to know if it’s a real emergency or not. It happened again tonight, and while I appreciate that it wasn’t 3am this time, nobody knew what they were supposed to do.

Guests will begin to file out and there’s mass confusion about protocol because there’s no one to…

My complaint is about the manager there not doing what I was told he was going to do he was supposed to send me half of my money back from a cancelation I had with there plus they charged me three night instead of first night of my stay he told I would see my money back into my account this morning and nothing has happened.my cancelation number is 36602583 and my phone number is 740 583-1726

My family stayed at one of your hotels on jan 29 - 30 just one night i rented a queen room 2 queen beds, my son rented a king room because we had to stay because of a funeral . now mind you I checked out the bed looking for bugs nothing on the bed , so we go on with our grieving.

That night at 130 am I wake up to bedbugs eating me up . I am like its 130 in the morning. She says do you want to check out I said its 130 in the morning. and on top of everything I later found a review that stated bed bugs in the same room 224 in sept 2022 thats the same room 224 any questions please feel free to ask and revamp your bud bug policy ..