Holiday Inn

We stayed in room 206 at the Holiday Inn Express & Suites in Quartzite, Arizona. We booked this room through Expedia in August of 2022 to stay two nights, 01/20 – 01/22/23. We picked this hotel because it was brand new.

The bathroom had a VERY strong sewer smell that made us ill. We complained to the desk clerk and she said it was because the boiler was underneath our room. She said that she would try to flush out the broiler, but it didn’t seem to be promising.

After she performed the "flushing" of the boiler, there was no change. I told her I wanted a complete refund for the both nights we paid for even though we wouldn't be staying the second night. she said I had to wait until Monday to talk to the manager.

I called Expedia and they contacted the desk clerk to confirm my complaint,…

On February 10 we checked in to the Holiday Inn Express in Alvin Texas and that night the air conditioner in our room 227 was not working correctly. It made a large noise whenever it came on. Needless to say we got no sleep that night.

The maintenance person said it had to be replaced. So were moved to another room 108.

Also the TV remote was not working correctly either. Mary Ann Johnson

Made reservation online for Holiday Inn riverfront in Paducah, Ky. Was told for other location in Paducah. Was told other Hotel would not cancel my reservation. Now out 136 bucks. This company sucks. Wouldn't recommend them to my worst enemy.

I used Air Miles points to book Holiday inn Express, Erie PA on Nov 18, 2022 and had to cancel due to snowstorm. There was a travel advisory and I wasn’t going to risk my safety. I called the hotel to cancel and have long distance bill to prove it on Nov 16 since they do not have a toll free #.

Air Miles is requesting an email confirmation from the hotel of my cancellation and they are refusing. They indicate it was booked through 3rd party and I also spoke to manager. I have done my due diligence and all that is requested is a confirmation email.

I also reached out to Holiday Inn Corporate Guest Relations twice and have yet to be contacted. This has been frustrating and the hotel has been unprofessional and I request action ASAP

10517819083, this is my complaint number, you failed to email me about our phone conversation on February 5, 2023

I am writing to let you know we still have not I had resolution of items left in our room while staying at the Hilton Head Holiday Inn arriving December 15th and checking out Sunday December 18th of 2022. Our HI Rewards # is 628749341, Stephen Black.

As soon as we arrived home Sunday morning I realized items were missing and that they were left in the drawers. These items were all in the 2 drawers when I showered earlier that morning. We realized we had inadvertently missed packing the items in the drawers.

Steve called that day and the hotel desk clerk he spoke with said she would reach out to Housekeeping and that we would need to pay for return shipping which he told her to just let him know the details and he would take care of that. He hadn’t heard back so the next day called again…

In May 2022, I stayed at holiday inn, Harrisburg, Pennsylvania. The laundry room caught fire, and the hotel had to be evacuated. After about an hour standing outside, we decided to abandon our stay and continue on our trip north.

I reached the hotel manager, and expressed my desire to have my room price refunded. In addition to my room bill, I was charged for a service dog when I was told there should be no charge. The manager, James Lutz advised me he would call me back however, he never did.

I have left at least a dozen messages on his voicemail as well as other voicemails within the hotel. I am very disturbed by this type of conduct from a major hotel chain. Please contact me and let me know if you wish to deal with us on my behalf or sweep it under the carpet as James Lutz has.

We have stayed at Holiday Inn Expresses in Europe as well as in the US. We just went through the worst experience Feb 2 - 4. Their website mentioned renovation to the pool when in fact renovation was going on through the entire hotel.

The good points were pleasant staff, good shower head, readily available hot water, good bacon, and the room seemed to be mostly clean. Breakfast included awful pre-made omelets. There were what they call famous cinnamon buns which came in a cellophane wrapper.

There was no butter for toast or their much touted pancakes. Milk for cereal came from a communal gallon jug - not sanitary. Our room did not look like a picture on the website and the bed was so high that I as a 5’3” very senior citizen with a knee replacement always feared falling.

The extra…

com, and I still had our reservations and everything else to the room that I had already someone can call me at concerning this matter

Holiday Inn Express Beeville Texas, kitchen has Roaches and the juice machine is infested with fruit flies

We got caught in recent ice storm in Texas and could not make our connection at our Holiday Inn in Natchitoches Louisiana. We were told no refund when we called. very disappointed that we weren't at leastt charged for our cancelation in Natchitoches.

so again as IGH reward members I think you can understand our disappointment. Plus all 3 of our stays are in motels that are being remodeled so the overall appearance isn't what we usually experience. We are considering in the future looking at other accommodations.

Reserved 2 rooms in holiday inn express historic district st augustine florida for Feb 9 and 10 2023 . We had to cancel as our friend is very sick and called today andwas told I could Not get a refund please advise

My husband and I checked into your Shreveport Holiday Inn and requested a non-smoking room. We were given a room on the third floor and as soon as we got off the elevator, the hallway smelled of urine. We were given the very last room on the floor that was tucked all the way in a corner.

When we got into the room, we noticed the smoke detector was ripped out of the wall, there was a red stain on the mattress and there was a red stain that had been washed on the white comforter. The TV did not work.

There was a big chunk taken out of the enamel on the tub, which was now a giant rust stain and there were rust stains in the sink. We were on a cross country trip from Arizona to New Jersey and this was our third Holiday Inn we stayed in and by far it was the absolute worst.

I wanted to…

I was charged $40 for hotel incidentals, was told upon checking out it would be refunded in 3-5 business days. I checked out 1/9, I’ve made several calls to attempt to resolve the situation to no avail, I’ve sat on hold, been promised callbacks and even hung up on. On top of all of this I’m an IHG rewards member.

I paid with a debit card to stay at the Holiday Inn and my deposit was $100 on December 16, 2022. Instead of the them giving me back they constantly lied and said it would be back in my account after the holidays.

I talked to the manager at the La Cienega location and he lied. Disappointing do not stay here!

The hotel smelled like marijuana.

Apple IPods left in the room. I tracked them to the hotel the next day and called. I was told there was no manger at the location. Then the iPods went to an address of an employee. The following day, the iPods were tracked back to the hotel then back to the home addresses at night.

This went on for 2 days with multiple calls to the hotel. No manager available. Then I called Corporate and explained the problem. They gave me a case # 10516921523. I was told someone from Corporate would call me back within 48 hrs.

The mgr of the hotel, Ron Arnold, then called me and said he located the iPods and would send them out via FedEx and send me a tracking number. That was 5 days ago and I called the hotel and as usual, I cannot get in touch with a manager, I feel that Holiday Inn Express has…

Hello my father in law Me. Rommel Ulanday is currentlt staying in room 806 at holiday inn jamaica new york queens in the USA.

They asked the staff at concierge to book them an uber to Long Island New York. But the staff called his friend who is sort of Pakistani to bring them to the place.

On the way to long island, the driver asked for their credit cards. The next day, my father got alot of notifications about credit card usage that he is not aware of as he did not use his credit card to do those transactions. The cars was used multiple times which led to a more than 300 dollars expenses. Pls contact the GM of this property and help my parents. The staff should have not booked them for a private transpo service not accredited by the hotel.

We stayed at Tavares location for 2 nights on Jan20 and Jan21 2023 . For some reason we got charged for 2 rooms and when we noticed, we brought it to the attention of the front desk worker that she had made a mistake and put our checking account into the negative.

We were told that wasn’t her problem. Spoke to management and they said they would fix the charges. Still waiting to be refunded. My children were in another room under a different reservation made by my Mom and were told they were checking out but that room had been paid for for the same 2 nights.

Another family member with the same last name that had the same 2 nights reserved was also told that they needed to check out. I am not sure how things got all mixed up but the lady working the desk was very rude, would not look at…

December 18th, I booked a hotel room at my usual hotel HIE in Comstock MI (stayed there 4 other times previously), NEVER EVER has it been so horrible. My CC was compromised but I had 1,000 in my pocket I was willing to leave attention front desk ad my "incidental" fee (normally $50 on the credit card so 950 more than they usually "charge").

The young lady atthe desk was very rude, I called the 1800 number and was hung up on 5 times, I called the 1800# more than10 times, and yet NO ONE was listening. NO ONE would contact upper management for approval, and the front desk person asked my level of rewards membership as if I had a platinum or gold they would've done it but since I was silver and no reports of incidentals before they refused.

Instead I had to leave and go stay in a HOOKER…

I stayed at Holy Day Inn Olaya Riyadh from 23rd to 28th of December. 64-SAR). As requested, I paid the amount again. Afterward, your finance department contacted me and informed me that they had taken money twice, so they will refund those amounts and credit my account in 11 days.

Almost 28 days have passed and I have not received my money back, and despite numerous calls, your team is not effective in resolving this issue. I am currently in Dubai. According to them, the payment has been refunded. In the end, I did not receive the payment.

It is not acceptable at all. The mistake of your team led to double payment and your team didn't take any action to resolve the problem. Check with your team and advise them to resolve this issue as soon as possible.

If it is more delay I will go for…

I have been charged for a room that I didn’t even reserve in Memphis Tn and I have been given so many excuses that I have contacted the better business bureau. The manager JT has lied to me several times. The charges were made on 1/13/2023 in the amount of $158.81 and I have tried to resolve this issue without success

Was staying there the holiday inn the housekeeping supervisor always loud and Cussing very unprofessional I don’t see how she have that type of position. The manager was there when she called the lady a bitch nothing happen to the supervisor Kendra at all that girl should be fired she did that in front of guest and this happen more than once since I been staying there

First thing is that we were on our honeymoon and we have had something wrong with our apartment so we had to get it bomber and we didn't know where we was going to stay, anyway we were getting ready to leave and the girl at the front desk said we had until the next day, so we thought our problems were solved with having somewhere to go while our apartment is getting bombed, so

we lay back and unpack. Well a couple hours later the front desk calls and says we're supposed to be out hours ago, we were shocked how these ladies were treating us we have done nothing wrong. Anyway that's not even the worst of it.

Me and my wife are on a tight budget we had put our bill money on the deposit, so we needed that back, well we're finally leaving when my wife comes out crying saying that the manager…

Good morning!! Happy New Year!

My name is Lakeia HArgraves and me and my fiancé will be having our reception at the Holiday Inn in Clearwater 2580 Gulf to Bay Blvd Our date for our contract is Friday February 24,2022.

I have been calling the hotel listed above for the past few weeks whenever possible with my schedule and know one has answered not one time. I left messages several times and still no reply. My time is very limited since I’m unable to visit Holiday INN Clearwater due to being in the military. So I'm hoping I will get a response from this email from someone soon. I also tried to contacted via email and phone Nigel Ballard who is over events at the Holiday Inn.

Me and my fiancé have been trying to contact you to get our balance paid off. We also wanted to discuss details…

we stayed at the Holiday Inn, West Financial Parkway in Little Rock, AR. we were in rooms 432 and 331. 432 had cockroaches and and mold in the shower (I have pictures)and room 331 had mold in the shower and the towel rack fell off the wall.

We tried to contact the assistant GM because we were told the GM is never there. She would not return my calls. I tried several times. I dont expect to pay for these rooms. I will never stay at that Holiday Inn again and the odds I use Holiday Inn in the future else where is slim.

Real bad experience with the rooms and with management.

Holiday Inn Express Tulsa South Bixby, OK I have stayed at hundreds of Holiday Inn Express hotels and have never had this happen before. 35 on 12/21/2022 and I didn't even stay!! I had called and talked to the front desk about reserving a room for me and my 2 grandchildren so they could swim, we were 2 hours away, when I got there she told me the pool was broken so

we had to get a room at the Hampton Inn next door, they charged my account anyway. Later I called back 3 times and had to leave a message for the general manager (ZANE) to call me back, he never did.

I came to visit my daughter who lives in Bixby and went in person to talk to (ZANE) about this who told me he would look into it and call me back, he never did! So disappointed and will have to find a new hotel chain for my…

On November 16th my family and I had a horrible experience at the Holiday Inn express in Exton, Pa. We arrived around 9pm to check into our rooms. We had booked 3 rooms with one reservation made and paid for on Priceline.

Upon arrival the woman at the desk (Jackie) said she could only find 1 room reserved under our booking. Quite undisturbed, we found our reservation email and gave her to help look up the rooms. She refused to look at the number and said that was a problem between us and Priceline, we tried to explain to her that all the rooms were booked together and

paid for together and she could look at the receipt showing over 600 dollars which would clearly be for more than one room and showed her that each of the rooms on the email had different confirmation numbers that she could…

Checked into holiday inn south Grand Rapids mi south 6569 clay ave on Jan 2 2023. Upon trying to check in, had to wait up to 45 minutes after I called the night before and morning of to guarantee a room on time.

Getting into room, it was dirty, toilet shower, floor etc. was moved to another room to find it to be dirty as well along with food still in the fridge. Hotel gave free breakfast coupons for breakfast next day. Going to order breakfast at 9:40 am and was told chef wasn’t cooking, chef manager told waitress to go ahead and take our order, waitress them approached me and said I had a $45 bill.

I was beyond stressed and embarrassed over the whole deal.

1. Bathroom light didn't work. 2. Closet door didn't shut. 3. hit my leg several times. 4. Ice machine didn't work on 18th floor which is where our room was had to go to main floor bar to get ice. 5.

stuck in a regular room with 2 beds and booked a sit down balcony got a juliet balcony! 6. so loud we had to sleep with earplugs. 7. v. picture all snowy. Evening front desk staff so rude! It was my anniversary and it was a horrible stay.

I want a full refund. I stayed at the holiday Inn New Orleans downtown superdome. Conf # 22514646 dates 12/29/2022-1/2/2023. Room 1820.

I booked two rooms in Hammond IN for NYE. The people across in room 212 were smoking marijuana and were fighting. The smell came into my room and we could not sleep. I went downstairs to speak with someone and couldn’t find anyone to complain to.

The front desk was empty. I barely slept and when I finally wear going to sleep I was awaken to the smell of marijuana. I have never had such an uncomfortable experience with your inns. I want a refund. I paid almost 600. 00 for 1 night!

The money I paid for the bad experience I had was way to expensive! And, I still have not been refunded my deposit!

We stayed at Holiday Inn Express in Winona, MS last night (12-26-22). There was no tv service and we wanted to watch the football game. Also, the water in the shower came out light brown. We have never complained about any Holiday Inn locations before, but we paid $146.06 for this room and expected way better than we received.

Billy Brasher

I made my Christmas reservation for two rooms at the Holiday Inn Express Stamford, Connecticut on January 15, 2022 to ensure I had the rooms I needed for Christmas 2022, one of which was handicapped. Imagine by concern when a few days ago I received a call from the Holiday Inn saying my reservation was canceled as they needed to fill the hotel with a group and I needed to find reservations elsewhere.

You can imagine I was surprised that my rooms were being canceled a few days before I was to check in to the hotel. I called back to reach someone to express my considerable concern that this message was delivered by, I guess the desk person, and it was my responsibility to secure another reservation somewhere.

I explained to someone it was there responsibility to find me appropriate lodging…

I had a reservation and a confirmation number to stay at the Holiday Inn in Canmore, Alberta, but there was no one at the desk to check me in and give me my room key. There was a sign on the desk, back in five minutes, but no one showed up an hour later. I called the IHG Hotels 800 number that called the front desk where I was standing to tell me there was no one at the Hotel. I told the person I was standing at the front desk, and I could have told you no one was there to answer the phone ringing right in front of me. I ended up going to another hotel for the night.

I filed a complaint with Holiday Inn, and they just told me they did not charge my credit card and that they were sorry that no one was there to check me in. The Holiday Inn did not even offer to give me a complimentary stay…

I stayed at the Holiday Inn in Fairview Heights, Illinois Thursday, December 8 through Sunday December 11, 2022. While the staff was very friendly, I was extremely disappointed in several things.

First of all, I specifically booked this hotel because I needed a computer and printer. I specifically called the hotel and they assured me they had a computer and a working printer. When I got there to use the computer, it wasn't working, and there was no printer as well.

The staff invited me to use their office printer, which somehow also wasn't working. The gentleman at the desk had me email him a file to his personal email which he printed out (which was helpful), however I had several other personal files I need to access and print, which was not possible.

I could have booked many, many other…

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

So need to let u know how DISGUSTED with this hotel im so mad I didn't goto the second choice to stay at i traveled 4 1/2 with kids asking me the whole way with how happy n excited and wild to use hot tub and pool. This one looked perfect n nice.

Well let me tell you they got the biggest disappointment hot tub busted pool small ones could have gotten hypothermia if stayed in a real fear. Then here we have remodeling doors leaning in the hallways , ice machine busted on floor 1 my floor, mold growing in grout by by tub.

Toilet had cruddy looking black in the toilet. Im going to try to arrange photos n last. I called for extra towels at 730 ish pm its NOW 11:15. NO DAM TOWELS YET. 00 a night. Id love a refund, but…

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness.

My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. 5 hours later.

When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke". She was treated rudely by the front desk person.

She asked to cancel her room and Rob…

Hey I was working for u of m holiday in an the hiring manager name Bria and supervisors paypay first my dude was working their before me n they was liking on him and when I came they didn't like me to moral of the story Bria nephew was working der stole 200 dollars frm da lady she also have housekeepers n her kids staying in da hotel n twin n da other lady be smoking in da hotel rooms but we got fired over a lie.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people.

The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea.

Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service. Everyone was great there. Breakfast was excellent and items constantly refilled.

You are an excellent hotel and I hope…

Ms McCoy: I don’t know Nefertiti full name but I do know that she does not represent the IHG brand in a positive manner. We came to the Holiday Inn Express on November 28, 2022 as We have done for the last 20 years, expecting the outstanding customer service that we always receive.

I asked for an extra sheet, as I always cover the sofa and an extra pillow. She gave what I thought was a WHY look. I explained and the items were sent to our room. We spent about 10 minutes trying to get the TV to work.

My husband reported the issue and Nefertiti said that a technician would come but she didn’t know when. We asked for another room and Nefertiti told us that no room was available with a working TV. At that point we asked to cancel the reservation(she did) and we would go to another hotel. She…

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

We stayed Nov.26 th 2022 at Holiday Inn in McPherson,Ks. There was a gross odor in our room and none of the electrical outlets in the bathroom worked! Spent 116$ plus tax I would think wouldn’t have these issues!

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime Or her or not?

I am attaching couple of images too! Very bad experience. I only stay at Holiday Inn but now I’m not sure anymore…

I was overcharged for a stay on October 22, 2022 and the manager will not return my calls even though I’ve been told she is the only person there who can correct the mistake.

Angie called me November 9th, saying my credit card “hadn’t gone through” and could I give her the number again. I did so, thinking that was the end of it. My husband gets credit card charges texted right away to his cell phone, and the total charge shown was $301.51, a far cry from our rate of 179.99 plus tax. We did not buy swim bands, or order food, and our parking fee was waived. The charge is off by perhaps $100. I called Angie back immediately, she said the manager, Christine, had already gone home and that they’d call me the next day. It’s now November 22nd and despite multiple phone calls to the hotel,…

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and

even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. 15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and

get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed.

She…

Good morning, On November 14th I checked into your Holiday Inn Express located at 13261 Raceway Dr. Northlake, Texas 76262. I was given my key and proceeded to my room. When I got to my room and opened the door someone said HELLO???

There was someone already checked into the room that I was given. I then went downstairs to inform them that I was given a room that was already checkout to someone else. I was concerned for my safely in this situation being a women checking into the hotel by myself.

As I was waiting for another room, JP the associate helping me was very kind and helpful, but I do think he should have taken care of getting me my room first and sending me on my way instead of calling managers to inform them of the situation as I stood there waiting.

He had just arrived for…

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things.

This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I. Book all the time with holiday inn water park even before it was holiday inn never once had a problem.. boy has it gone to trash. When we check in in may our refrigerator didn't work however didn't notice until the next day when we lost all food and stuff we got.

The fan didn't work in master bedroom. mantience was up there 3 different times, then to make all matters worse our room filled with smell of pot as the people next door was smoking it and my kids had to walk through the small to get to the pool.

Horrible service when I checked out and complained the manager on duty gave 1 day resort fee back and advised we would get a 1 night free when we booked for our Dec trip. me never did then said he told an agent he would call me back in 10 mins never did.

I can not believe a big…

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing.

I reported it to the front desk and received what felt like they were not concerned.