Holiday Inn

I'm syatying more than 02 months in holiday Inn since two years. None of my Points are updated. I followed up with Holiday inn Accra. There is no response until now.

I really got fed up with your service.

Why do you call your hotel pet friendly and charge extra when the following occurs:

1. No room on first floor, necessitating down a hall, down an elevator to take pet out often in middle of the night 2. No place on the grounds for a pet to pee/poop?

3. Carpeted flooring.

Just curious what the industry standards are?

Half of the power to our room went out during the night. Apparently only our room. When I called the front desk I was told that this occurs frequently and that they would trip the breaker to correct the problem.

Normally this would have only been a minor problem except that my wife uses an oxygen generator along with a Trillogy respirator at night. This left her unknowingly without oxygen support for a good part of the night. My main concern is that the management of the facility is aware of the problem and has not corrected it.

I made everyone aware that we would be using oxygen equipment when the reservation was made and upon arrival. Otherwise, the hotel was very pleasant and I intended for it to be my go-to place to stay when I’m in the area.

Please inform me if the situation is…

On our recent stay at your inn in McCalla, Al we awoke to find that half of the power in our room was off and apparently had been for a large part of the night. Apparently our room was the only room affected at the time. Two things about this: 1. My wife was using her oxygen generator and Trillogy ventilator and experienced mild distress when she woke. 2. Most distressing was that when I contacted the front desk, after asking my room number, I was told that this often happens and they would trip the breaker down stairs and have it back on shortly.

This is a relatively new hotel unit and the fact that there is a known problem with the electrical system that has not been addressed when we checked in with medical equipment now has me searching for another hotel in the area.

Fortunately my…

I checked out of the Holiday Inn in Texarkana 11/9. I realized I left my Sonic Care Diamond electric toothbrush in the bathroom. Because of the price of this toothbrush, I called the hotel to see if housekeeping turned it in.

To my surprise housekeeping said they never saw it.

However I know it was left there. I know it’s my fault for leaving my toothbrush behind. But it would be nice to know if I made this type of mistake, that I was staying in a hotel honest and reputable enough to return my belongings. I’m so disappointed.

Hello My name is Anthony Hamilton In August I booked a room at the Holiday Inn in Makati, I was opening up a new bank account and leaving a bank so to make the transaction easier I decided to prepay and I informed them that I would have another credit card for any charges while I was there , They sent me a form and

the payment for the entire stay was paid. Less than a week before the trip, we had a COVID exposure in our building at work which forced us to be on quarantine and thus miss the trip. I knew I might lose some money from the reservation but not all.

I simply asked for a refund for the unused vacation, however they told me it was company policy to refund the card where the money was issued. I called the bank who said we cant take money from an account that was closed.

I have…

We arrived at the Holiday Inn Savannah, Georgia on October 13th around 10:00 pm. When we stopped at the desk we were ignored by the staff. We made reservations for a King Suite. We were given the keys to our room.

When we opened the door, the smell was so horrible it smelled musty, moldy, damp and there was a very loud noise. There was a large industrial fan on the floor and a Dehumidifier. We went down to the desk and complained about our room.

We were told that they had no rooms, after insisting they give us another king room. They called someone and the person on the phone said to give us another King room. We went up to our room and we were very upset to find out that they had given us a room that was a two double room.

My husband could not sleep in the Queen beds the bed was too…

Please have somebody call me 516-356-9061

My husband and I stayed recently at the Holiday Inn, NW 135th St, Oklahoma City, OK. We normally stay at another chain, but chose the Holiday Inn this trip because of the location and room amenities.

Also, we had stayed there previously during a medical procedure and were very satisfied.

However, this stay we were very disappointed. We dealt with several issues: 1) Had to ask for towels. 2) Had to ask for more coffee. 3) No microwave in the room! 4) Dead batteries in TV remote. 5) No hand soap in bathroom. 6) No comfortable chair.

This was an ADA room. Last time we had a recliner, which I believe should be in an ADA room. 7) Hand held shower head was broken.

Also, a necessity in an ADA room. I normally would not complain about any of the first five items, but this stay was…

Greetings. com. com again, I never want to use Holiday Inns again if this is how you treat your customers. com even though they had told me that the hotel canceled my reservation due to overbooking. This is unacceptable no matter who canceled it.

My reservation was made two weeks in advance and prepaid. My wedding experience was forever tarnished and neither party will take responsibility for it. If this is your idea of Customer Service, I will gladly take my hotel business elsewhere.

com Res#2556028586/PIN 4175 Thank you, Sherrie Facchine Palm Beach Gardens, Florida

Staff is not supportive. Very very delay response. No facilities for children. It is worst.

Hi, we stayed at the Holiday Inn express in Worcester Massachusetts 10/28-10/29 we had two rooms, one for my husband and myself and one for my son. The bathroom sink in our room did not drain well and would pack up every time we used it.

The first night was fine. It was a little warm there so we did not want the heat on in the room we put the AC on which worked fine. On our way out of the hotel Saturday morning we asked if our room could be cleaned and made up and they said yes.

We returned to our room Saturday afternoon about 430, the bed was made, but we had no towels at all the garbage pails were filled. My husband did let the front desk know and the woman there was very nice and upset that this had happened.

Also, while eating breakfast there Sunday morning, the TV that was on was…

Confirmation details : 43894318 My husband and I reserved a room at the Holiday Inn, Herbert Walker Avenue, Southampton, for 1 night (7th October 2022), with car parking and taxi service next day to the P&O ship, Iona. On our return on the 22nd October I phoned the taxi service and was told we would have to wait an hour before a taxi would take us back to the Holiday Inn.

This was unacceptable so I paid for another taxi. We felt completely let down by this sort of service. Surely, the taxi company and Holiday Inn should have known the numbers of customers arriving in Southampton that day and made appropriate arrangements.

I feel very let down as we have stayed at the Holiday Inn, Southampton on many occasions. Mrs. E. Shairp

On October 20, 2022, I received a call from the front desk agent, Sasha. The call came in around 7:30 pm, and I was asked to provide a CC to hold the room because my card was declined. I was apologetic and told Sasha that my wife would call her in 15 minutes with a card for them to save our room.

At around 8 pm, my wife called, and Sasha took the card and charged it. Sasha at no time mentioned that she was canceling our room. The drive for us is 5hrs and 45minutes, and we were visiting our son who goes to Bowdoin.

When we arrived at 1 pm, there was an apparent flood at the hotel, and we could not check in. The fire department was there as well. As you can imagine, we were highly disappointed and exhausted. We went out and had lunch with our son and took some scenery to give your hotel a…

The early part of September, 2022 I contacted Holiday Inn, 12 Mile in Novi,. Michigan to have a family event November 19, 2022 and rent the conference room in expectation of 12 or more guests. The contact was Pat and spoke to Joe.

As the date gets closer, it seems for no good reason this is impossible. Please intervene as this makes me look incompetent. Thank you

Why allow people to book a room online if you don’t allow locals to stay there? Complete bs. I want a refund and not in 10 business days. Today. The day you all took the money and didn’t get me a room.

Oh and let’s not forget the owner having a idgaf attitude saying “it’s there money not mine” yeah def not ever booking here again.

On September 21 and 22, 2022, we stayed in the Holiday Inn Express Denver Downtown, 1715 Tremont Place, Denver, CO 80202.

The morning of the 23rd we packed up and locked our suitcases and checked out. A few hours later in Colorado Springs, we needed the laptop, could not find it, and realized we’d left it charging in the hotel room. So we phoned the Holiday Inn and told Security we’d left it in our room. They told us they would check with housekeeping and look in the Lost & Found, then phone us back. We waited at least 2 hours and when no callback came, we phoned again.

The Security said he’d spoken to the person who cleaned the room and she said she did not find a laptop. We were astounded since we’d told him exactly where we’d left it: on the bedside table, plugged in and charging.…

I have a time share through Holiday Inn (Orange Lake). The payment that was meant for my credit card accidentally went to Holiday Inn’s Capital Management Company. I have been given the run around since August, to get my money back!

They have repeatedly lied to me. I am filing a complaint with the state of Georgia and BBB. This is absolutely a shameful business practice.

I owned a cleaning business. So because of that I get cleaning biz. Your Hotels are one of the only I stay in. #1 reason, I never found bed bug #2 Your breakfast staff excellent!!!! Food could be warmer. But it's not cold.

And it saves me time and money to leave hotel go get breakfast somewhere else. Eat in car whatever. Your lobby nice and enjoy my breakfast at your hotels. Cleanliness varies from hotel to hotel. That needs to be more uniform as rest of hotel.

Check in always a breeze. Thank you for having a comfy bed. Like mine at home. Thick mattress nice bedding. And clean mattresses! Yep I checked them too! Keep up the good work. I think the last hotel we stayed in.

Needed the most attention to Cleanliness. Plymouth Mass. I was traveling back from Maine. Stayed in many hotels on…

Breakfast service. Terrible. Service. Didn't start till 7:30 but I was there. Just waiting drinking my coffee. Woman from back comes out and yells at me. There's no food till 7:30. They brought the food out at 7:25 and then continued to yell. Don't eat until 7:30. I won't be back

Pool is so cold children can't even swim, the whole reason we came. It's like they put ice in there. Beds were not washed and I have seen bugs

I stayed at the Holiday inn and suites in Ottawa, il adress 2750 Columbus st the z is 61350 in ottawa ..The Gen Manager was very rude to us I believe her name was Char Gage she was very unprofessional and yelled and cussed at her employees . I stayed a couple nights everything was fine besides the Gen Manager yelling at us and her employees while we tried to check in the rest of the staff was very friendly but not the Gen Manager Char Gage .

My spouse and I stayed at the Holiday Inn Express in Tiffin, Ohio, September 22 and 23. It was one of the worst hotel experiences I have ever had. Upon arrival at our room, we discovered that there was no telephone in the room and the toilet paper holder was missing in the bathroom.

Where the toilet paper holder should have been, there were two quarter-sized holes in the drywall. There was a roll of toilet paper by the sink presumably for us to use like being in some porta potty. Because there was no phone, I went down to the lobby to the front desk.

There I explained to the clerk that we were unhappy with the room for the missing phone and toilet paper holder. The clerk moved us across the hall to another room. While we were entering the room, we noticed that the wooden threshold was…

I reached out to your company at 8751 park plaza dr in Shreveport LA trying to make a reservation for October 5- October 9. I am having surgery and need a first floor room and I am coming in from out of state.

Your front desk attendant was very rude and said he could not accommodate a first floor room but I could request one the day before f check in. I stressed to him the importance of the first floor and he again was very rude then proceeded to hand the phone up on me.

Bugs in bed and hotel will not refund us. I have a video to share but to big yo upload here

IHG Membership # 893690287 Scheduled 2-night stay: 9/24 - 9/26/2022 Phone # associated with acct: (973) 698-6962

IHG/Holiday Inn Express & Suites, specifically

My family and I recently patronized your location in Durham, North Carolina - 4912 S. Miami Blvd in Research Triangle Park. I am writing to file a formal complaint and inform you of our extreme disappointment with our stay. My husband, daughter, and I drove into town all the way from New Jersey. Yes, there were plenty of hotel options in the area, but prior to our journey we chose to stay at an IHG hotel because of your reputation for excellence.

Unfortunately, upon arrival, I soon learned that my assessment was wrong. After a long road trip, I was immediately disheartened to find that we did not receive the 4-star treatment as…

on september 18th of this year i was dealing with a situation where i felt i needed to get a room for the night. i was waiting for money to be deposited onto my netspend card from a friend. in the meanwhile i got online to priceline booking for a reservation. 41 would remain untouched.

after all,,i never consented to the removal of my money. and so after cancelling,i shut diwn my chromebook and was transported to the hospital to seek treatment of injures substained from my abussive spouse. 41. when i called nesend customer servce i was told that holiday inn had indeed taken my money and charged me for a room i never stayed in.

i went t speak with a staff member who then told me that i would have to get my refund from priceline since it was them who took it upon themselves to charge me…

I attempted to deal with the establishment itself to be told lies, put on hold{for over a half hour} or them discreetly hanging up on me I then filled out a complaint with customer service and received a "case number" and told I would hear something in 48hrs{which of course I did not} leaving me to again follow up with now so called customer service in which they told me that the issue had been resolved and

our money had been reimbursed{as stated by the said manager at holiday inn express riverport in BC} in which it has not. He said there was nothing more he could do and suggested I now go to my credit card people and fill out a complaint with them and let them follow up as there was nothing else he could do, again sloughing off responsibility, now onto our bank.

PS if you as a company…

I would like to report a bad experience we had at the Holiday Inn Express in West Chester, PA. The address is 1310 Wilmington Pike, West Chester, PA 19382. We check in for a one night stay on 18 September.

Upon going to our room we found that the computer table provided did not have a chair. So I wanted to call the front desk to ask for a chair. Then I found that there was no phone. There was no phone number available for the front desk either.

I looked online and found only a general 800 type phone number. So I walked down to the desk to tell the person working the desk. He came up to the room with me and while we were gone my wife went to use the bathroom in the room and found it to be filthy with the toilet not serviced.

The manager then gave us another room which was ok, but still did…

Booked in Edson ab . Sept 16/17 . Playing ball wanted hot tub . After getting into room went down it was closed had been for a wk . Feel it should have been disclosed earlier. Feel I should get some compensation or never use Holiday Inns again

Troy Ohio. Spent 800 plus at this very poorly run establishment. Toilet seat fell off. Called they fixed it. Later it was on floor again. Handicap seat at shower flip down ok but when you set on it you find fiberglass liner broken allowing it to fall 4 in. In to tub.

I have had 6 back ops. Did not feel good. Called came up it works ok said maint. Mgr. Told him to set on it. He did with same results. Buy 3 day no room cleaning. trash over running. Went to desk oh only clean every 5 day.

We were there 7 days never cleaned it.

Also medical test probe blood sugar found on floor next to bed. Very dangerous as blood is present not mine very sharp. Humity was very high in room not like hallway. Have picture but web did not load

Called ahead to our hotel in cedar falls (the holiday inn event center) and was placed on hold 5 times for over 10min each - all of which hung up. On the 6th try we reached front desk who we confirmed our late check in and that the hotel restaurant would be open, confirmed restaurant would be open until 9pm.

Upon arrival we were give the wrong room key - so a family of 4, with 2 young children arriving after 8:15pm and a long travel day-went to unlock a door to a room that was to our shock already occupied. We discover the room key was ‘pre-prepared’ and not double checked resulting in us coming back to the lobby (luggage & irritated children in tow) — in the same moment we also discovered the restaurant has been closed an hour early (which was confirmed to not be the case before our…

I have an open claim and complaint the hotel manger at holiday inn express in Neptune New Jersey is refusing to respond to my open claim. I keep calling customer guest relations and they keep telling me to contact the hotel who is not getting back to me who do I contact

I visited the Hoilday Inn express in cocoa and my experience was horrible. This place deserves a zero star, if it was possible to rate it no stars I would. This hotel is disgusting and needs to be closed down to have a through cleaning, and fumigation.

This was my first time staying in a Holiday Inn and let me tell you this impression makes me never want to book a room in any other Holiday Inn ever. I spoke to the staff on the day I checked in about the condition of the room and the presents of roaches and ants .

They did nothing about it, maintenance did not come to assess the situation at all. I went to the store myself to get pesticide because I was told they were booked so we couldn't change rooms. The next day I spoke with the front desk staff again and was told the manager…

We had a horrible experience at your Great Falls Location. Their front desk supervisor was rude and confrontational. All we wanted was FRESH TOWELS--- For a 3 night stay -NOT TOO MUCH TO ASK FOR. Our trip was ruined. We emailed the manager on 9/6 and have not gotten ANY RESPONSE. I have copied the letter here and will also send to the corporate office for resolution. Please respond that you have received this. Thank you.

Holiday Inn Great Falls August 18-21 From Dean and Carin McConaughy-Munn

Dear Mr. Page, We traveled to Great Falls to attend the Russell Reignited event at the Museum. We stayed at O’Hare and Heritage numerous times. Due to Dean’s back surgery less than 2 weeks ago, we hoped to treat ourselves to a more comfortable stay. We found your hotel on Travelocity and thought it…

On September 10th 2022 I rented a room. It was a very expensive room, $444. All was okay until time for bed. Then I found that I couldn't turn off the desk lamp so I had to pull the table out and unplug the lamp.

Then the TV wouldn't shut off and I couldn't get to the plug so all I could do was turn the volume down. Then the constant flickering lights kept me awake most of the night. When I got up in the morning, I noticed that there was several oil streaks running down the door from the closer.

Does that sound like a $444 a night room. I'll be sure to have my company never book another room from any Holiday Inn again.

My experience was terrible after working 10hrs , I booked a room online through a third party. Upon my arrival the virtual card didn’t work so I had to pay again at the counter. The receptionist was nice , however, the remaining stay was awful.

I paid a $100 deposit the first day, then I requested an extension for the following day which it was granted for the same fee. I was told by the receptionist I’d receive 2500 points for becoming a member bc the breakfast wasn’t ready that morning until 7:30-8.

and the receptionist scheduled it.

However, the following morning I was told I owe money for the room and I wouldn’t be receiving my deposit back. I calmly told them I had a understanding with the receptionist and manager about the last night in question.

They in turn along with the…

I stayed in room 517 at your facilities in Farmington Hills Michigan at Farmington and 12 mile there were fleas in my bed when I woke up the next day I have went to a doctor and I am currently on medication for any possible infections my feet and ankles have been bit up the manager there was very rude about it did not seem like she wanted to do anything to help the situation they just moved me to a new room and

said oh well that’s how I feel that they were acting if this is how you treat your customers that spend outrageous amount of money on your rooms shame on you I tried to get your number from the hotel there but they were not able to give me the number or I should say the manager did not give me the number to your corporate office I will be contacting an attorney as I don’t think…

Customer service LIED!!! Due to queens passing and tonight’s football being cancelled tried to move stay. com which is a lie. No respect for what has happened. No need to lie

We checked in at holiday inn express, sep 6,2022. In olaska wi. We got in the motel it was beautiful in the lobby, the lady at the front desk right away had a bad attitude toward us, we didn’t take it personal cause we figured she might of been tired and

short staffed, she continued to answer the phone and help others while we waited, we stood there abt 20 min n she finally helped us. We got to our rooms 203, and 205, i and my family had 205, my husband Robert went to the pool with our two sons right away, and I just laid down, I decided to shower and

when I got ready there was hair all over in the bathtub and floor was dirty. The stand between the beds was full of white residue from i don’t know what, I called the front desk to let her know, and she said she would switch our rooms, so I…

00 and was charged £40 this is not acceptable when we payed full room rates in both hotels I would appreciate a reply and some sort of compensation

I am a disabled veteran who was wounded while serving in Iraq back in 09 Now I am forced to live on my disability pay I get only once a month! I had to come to Wenatchee Wa to help a 85 yr old gentleman who lost his wife this last spring!

There was a Concert in George Wa at the Gorge! 00 dollars for a single bed room? On average the price for a room on a premium weekend is around$150 dollars! This is out right highway robbery! Plain and simple!

I would have slept in my pickup but I can’t due too my injuries I sustained serving this country of ours! Just to have some greedy motel take advantage of the lack of lodging because of a concert! I hope there happy!

I won’t be able to eat for two weeks this month thanks to this motels sleazy price gouging tactics! Hopefully someone in your…

We are at Holiday Inn in Memphis AR, check in was great. Got up the next morning to NO hotwater for a shower. Call down to front desk and the man asked if we did this or that and we had before we called.

Wouldn't send anyone up to see why we didn't have it. Went down to the desk and the man called me and idiot because I didn't know how to work the water. Asked him to come check and he said was not his job.

Never had anyone come to see what or call us back on the issue. Wife Went to ask for a manager or corporates number and was refused any info.

I made some reservations (12 nights - consecutive weeks, not consecutive nights). When the hotel personnel entered them, one week was keyed in incorrectly. It was entered August and it should have been September. I didn't realize it until last weekend when I noticed a room charge on my checking account.

I knew something was wrong because my reservations didn't start until September. I called the hotel and they told me it was due to a no show and to call back on Monday. I was told by the hotel staff on Saturday and Monday that they could plainly see a week was skipped and that it should have been September and that the no show room fee would be credited back to my checking account.

I kept a close eye on my account because I knew I had some auto drafts coming out soon. Well, the refund did…

We arrived at Holiday Inn French Quarter-Chateau Lemoyne, an IHG Hotel, 301 Dauphine St, New Orleans, LA 70112 on Thursday 8/25. We had 6 rooms in total for a wedding. We noticed that there were issues with the door and that it took a lot of effort to close it properly.

On the night of 8/26 or early morning of 8/27 someone came into our room and took very specific items. We noticed as soon as we got up to check out and leave on 8/27 around 8am, that a vintage watch was missing.

As we went to check out we noticed our wallets had been gone through. 00 in cash was gone and 1 card out of each wallet was gone. Immediately fraudulent charges were being made. We noticed that once again the door was not closed all the way shut.

What was really odd is that fraud charges were being made to a card…

I am scheduled to attend a conferecne at the Holiday Inn Cleveland South, so I went online to book a room. The online choice I made had what I beleived to be a picture of the Holiday Inn Cleveland South and the addrees of the hotel listed as 6001 Rockside Rd. in Independence, Ohio.

I scrolled through the various types of rooms available and selcted a room to book. This process took me thorugh all the steps for booking the room including the identification of the arrival, departure dates, and payment with my credit card.

Upon seeing my confirmation I realized I had chosen the incorrect departure date and wanted to make a change. The confirmation form had a a section marked "Manage my Reservation", but I was unable to accomplish the change electronically and needed to call a phone number.…

We stayed at the Holiday in resort s and suites on August 4,2022 and checked out I. August 5,2022. I still have not received my $200 deposit and have been calling for weeks only to be told several different excuses as to why I have not received my money yet.

I have never had this happen at any hotel we’ve stayed at and we do this often as mini vacas.

I was staying at one of the locations in Frankenmuth,MI and one of the employees named Stephanie had a very bad attitude while speaking to my wife and daughter after they realized that we were given a different room from what we paid for and when they asked her to explain she then raised her voice at them.

She would not let them get a refund and asked them to leave. She said there was nothing she could do considering that I wasn’t with them because I ended up being hospitalized before the trip.

Me and my family was the the hotel in Gloucester, VA for a family vacation on July 22, 2022 thru July 24, 2022, before my daughter goes off to college. I booked all the room under my name and since my brother and his family was the first ones to check in they took the payment for the room from my account.

I paid for my two rooms that night when we checked in. That Saturday me and my sister in law spoke to the manager Angelique and explained to her what happened. My sister in law paid for her room and she informed that my money would be refunded to me 3 to 5 days.

Called two week later since the money was not put back on my card, the manager now states that my bill only has the two rooms but my bank account still has the three rooms, mine, my daughters and my sister in law. I informed her…

I recently stayed at the hotel And was very disappointed in my too . There was blood stains on the sheet and stains on she pillow Case. In Addition a roach was found walking on the bed. I am Shocked And don’t think I will be staying here again.