Holiday Inn

Booked a room for two nights and stayed at the location in Harbison Columbia South Carolina. I am being accused of something I didn't do and for the accusation they're holding my deposit. To be accused of smoking in my room and held my deposit is very disturbing yes I'm a smoker if they'd watch the cameras ( in which i suggested) they know I went outside plenty of times why would I smoke in the room I won't smoke in my own house but

secondly worse they said they had a photo a photo I couldn't see I got very poor service for the manager at this location not sure of his name but again it should be on file I called several times and they kept getting the runaround I was told they going to call me back no one ever did I just would like to know why they're holding my money for something I…

HOLIDAY INN KOLKATA AIRPORT. INDIA

CHECK IN 14TH AUG AND CHECK OUT 15TH AUG

The storey started with prearranged pick up at international terminal for1 am, where the driver, supposed to be with my play card , was missing. Any way after phone call and a wait, he appeared , and explained being first day of the job , he is not familiar with the area and insisted to come up to car park, we (my self and my wife) being very tired requested him to bring the car to the waiting area. The wait started again. After a while , contacting on the phone, he informed that battery of the car needs to be fixed hence will take time. I contacted the duty manager of the hotel , who replied back after sometime that driver is not able to fix the problem , better i should take the taxi. By the time i was already…

We stayed at 203 Duffy road butler PA 16001 August 13 2022 when we checked out the girls at the front desk were very dirty not a Good representation of holiday Inn the heavy set girl was lifting up her stained t-shirt scratching herself showing her large stomach the rep who was checking us out stood in front of the computer not saying anything if an issue was we were paying cash and my debit card was charged she stated would go back into my acct still the charge is there my husband and I were in shock of how these 2 girls were able to work for this company never will stay there ever again

Holiday inn at LAX California. When booking the room we were told that we would have breakfast included. We would also have a microwave in the room. Was not made aware of the $25 a night to pay to park in the parking lot.

Ice machine on our floor was not working. This was August 7th through August 13th 2022. Supposed to be a high rated hotel room I don't think so very displeased overall by telling us things that would be included and we're not.

We don't travel that often but whenever we do we will not be staying there again

If I could give zero stars. I would. We just received a charge for almost $500 dollars. Not one whole charge it was a charge of $250 then $196 and none of those charges were including the $50 deposit. When my partner called, the front desk expressed that it was due to multiple pieces of furniture being burned.

THERE WERE NO BURN MARKS ANYWHERE, THERE WERE, IN FACT, A CRACK ON THE WRITING TABLE THE SIZE OF A LARGE GRAPEFRUIT ( it was literally a circle) DUE TO THE HEAT FROM THE BOTTOM OF THE PLATE WHERE THE CANDLE WAS PLACED. They more than likely saw the trash can filled with candles that were placed in a bag and took the assumption to claim BURN MARKS AND ON MULTIPLE FURNITURE.

OH AND TRASH PICK UP ( YEA OK ) HA! I do know a smoking fee charge per your website is $250 and neither one of…

Stayed at motel in leroy illinois September 28,29,30. Room was never cleaned. Beds not made. When checked in only 2 very small partial rolls of toilet paper so ran out. Luckily I had a roll with me. Had to call front desk at night to get another roll.

No clean towels until we we found made downstairs going out for a break as we were out for the day. Told them we need towels and toilet paper. That is all we got. Did not leave cups or change plastic bag in ice bucket so had to use same one for 3 days.

TV control only worked part time. Bed was never made. My husband needed Handycap room so he could in shower. Has to use walker to walk. Though t this being a holiday inn express would be a good choice but was very let down by not having any housekeeping.

They should at least make your beds…

Holiday inn downtown Miami... WARNING STAY AWAY AT ALL COST IF YOU HAVE A VEHICLE AND PLAN TO STAY/PARK HERE! Horrible hotel to say the least, the incompetence and shared idiocy and connivingness that this hotel has is beyond belief.

We have a hotel that does not have managers on duty when they should be, parking that while overpriced is also not available, and staff that are incompetent ant any type of customer service . When I arrived at the hotel the overpriced $35 (valet parking only) is sold out and the hotel has no other options for there guests, you're told to find parking somewhere else in Miami you are SOL as far as they're concerned.

Not to mention they sell their parking to beach goers instead of hotel guests, which is a highly scrupulous act, and are unfortunately incompetent…

Called to cancel room, didn’t make deadline. I found family member to take my room and upon check in they said room had been canceled. I got charged for the room and my niece had to get another room and was charged. Person working the desk passed the buck to manager, manager called next day and said nothing I can do for you and asked me what I learned from this experience.

I never staying in your hotels again I said!, that’s what I learned

Managers name magnolia, Dickinson, sd

The first night I was there the bed flipped over on me called to front desk they changed my room and said that they would credit my account but never did also woke up the next morning to find out that my catalytic converter was stolen from out of the parking lot where I thought my car would be safe and not to mention across the street from a police station, I filled reports did everything I was supposed and I’m yet to hear from someone this happened 7/29/22.

I’m very displeased with the service and how I’m being treated, I need to be compensated for this inconvenience, it cost me over $1200 to get my car fixed and I had to pay $500 for 2 nights.

00 dollards it not far to me they cheated me out money I only stay with you because air conditioner was broke at home I didn't going to try cheat me

Good Afternoon,

My name is Shedeen St Rose and I was a guess at one of the Holiday Inn located at 15408 I-35 Selma. TX. I checked in around 2am that Saturday morning. We only needed a couple hours to rest. The receptionist at the front found a room and told me that was the last available one at that price which was 188 plus tax. He got the key and scanned it and wrote the room number on the envelope. I walked upstairs and I told my boyfriend the room number because he had went to the gas station that was next to it. I went to the room number and the key unlocked the door but I walked in on someone that was already occupying the room. I immediately walked backwards and once I was out of the room ran to the elevator to get back downstairs. That was the most terrifying moment of my life.…

Hi I'm complaining my mother Patricia cross stayed at your Brunswick motel location Holiday inn Express and suites she was charged $3,185 for one week stay which I checked is less than $1,000 the management says she broke the TV this woman is 4 ft 10 inches tall 115 lb and a stroke victim at 70 years old the TV is higher than 4 ft 10 in off the ground on a wall mountain I seen the TV it had been dropped on the ground the cable was pulled on the back of it which shows it was dropped in the dropped with the cable still attached cuz it didn't even work how is that possible for that to happen and

her put that back up by herself just pay the TV it wasn't even a smart TV you're charging her over $2,000 for a television did she did not break I'm seeking a lawyer if y'all do not fix this…

I had an issue with a Bensenville, IL Holiday Inn back in August 2019. I contacted HI. I was given a case #. To this date NO ONE has ever followed up with me. I have mad several attempts to get a response.

Yet, here we are 3 years later and still nothing. Customer service? Does it even exist anymore?

I was hired on 05/12/22 job title was laundry attendant and open to other jobs , I worked 6 days weeks at 4:30 -12am. 2022 I was told by manager I was would be training for housekeeping , I had no problem i gladly agreed I would start training for housekeeping on July 9,2022 at 7:15 pm -3pm i showed up to work on time, on that as I was working for housekeeping me and

the female who was training me , we had to go outside to throw the trash away it was part the training for housekeeping , we went outside and the water was draining from the laundry room out to the parking lot of the hotel no cautious signs were posted up , thud drainage has been this way before May,13,2022, manager has neglected to fix it, I slipped at work july 9,2022 I hurt my back I was given any medical attention or…

The most horrible stay we arrived july 30 at 9 pm after driving 10 hours we decided to stop and stay for the night and waste time before picking rest of family up at air port next day! Well woke up at 6 am to cockroaches all over the bathroom!

So I tell my mom let’s go they have cockroaches I take what ones I killed yo front desk to show them Ans the guy tells me I can’t do anything till manger shows mind you I never showered or nothing I left the room! 00 for a roach infested stay that I didn’t even use!!

I have called the place 5 times Ans manger will not return my call! I am very unhappy and I can’t believe the way this is being handled! I would like a full refund this place is sorry for a business

My wife and I were called to Brighton when her sister was placed in hospice. We reserved three nights at the Brighton Holiday Inn Express and Suites. Unfortunately she passed away within four hours of our arrival. We checked out the next morning at the front desk, surrendering our keys and informing the desk as to our reasoning.

No one said anything about being charged for three nights. We discovered that fact when our credit card statement arrived. When contacting the Inn we were informed by the staff that it was "policy" and there was nothing that could be done, regardless of the circumstances. I find this reprehensible.

" We have disputed the entire bill through Citi Bank although we are fully aware that we do owe for our the night we spent in the Inn. The contact at the Inn told my…

I have tried to get my bill fixed for 3 weeks. I had a reservation to stay 7/13-checking out 7/17. I checked in on 7/13, but had to check out the night of 7/14, due to medical issues. At the time I checked out the gentleman behind the desk ask if I needed a receipt e-mailed to me.

I said yes and what the amount was. 05. I talked to the GM on 7/18 she told me he did not check me out. I never received a email either. (Katie Mancennie). I was told she would take care put my funds back on my card.

I left a message 7/25 & again today 8/1 to get this situation resolved. My confirmation # was 27493262. I am an owner with holiday inn Orlando and not happy at all about this. I have recommended holiday inn to friends but will not again!!! Margaret Brown 5027778464

Didn’t get to the hotel until 1:30 am. Check in was nice friendly and smooth. I was looking forward to getting 8 hours of good sleep until I had to go back to work. I finally got setttled in and asleep around 2am.

This is where everything goes to crap. At 3am the fire alarm in my room start peeping due to dead battery. I call front desk and they say there is nothing the can do because they have no one there to fix it.

Not be able to sleep with the high screech beeping every little bit. At 4 am I call them back and ask if they have found anyone to fix it yet. She answered no can you just get up and take it down.

Very frustrated I hung up and got to take it down. I took it off the wall and took battery out. At 5 am she calls back and said she was sending someone up to fix it. Before I…

99. When we started togo to bed at 11:00 PM we found found a whole finger nail on the floor between the 2 beds (which I took to the front dest) also the black out drape next to our bed was broken and would not close.

We tried to sleep with not much success since the street light shown directly on our beds. The clerk and 2 other employees said they were sorry but I wasn’t referred to the manager. I got NO compensation for one of our worse night ever in a Hotel.

00 doesn’t buy much in Guin Al. I WOULD LIKE THIS RESOLVED since the people there really do not care.

Pretty disappointed I was overcharged for a stay in Canandiigua Ny holiday inn I booked 2rooms 2nights called land cancelled my ne room for Saturday night Confirmation # 42343710 when we checked out I saw I was charged I was told that the manager would call me and that never happened Isent a email no response I called back said the new manager would call me That was last week still waiting Contact me @ 585 694-7092 Daphne Cianciola

Our sink stopper was stuck, so when we ran water, it filled and wouldn’t drain. I let them know at the front desk, and they said they didn’t have maintenance because it was Saturday, but they would try to get someone the next day.

My husband tried to repair it but couldn’t, with no tools. We had to brush teeth over the bath tub, next to the toilet. They didn’t fix it the next day but said they were going to switch our room. They didn’t do it.

There were other smaller problems with our stay. We are, for the first time, very disappointed in Holiday Inn Express. I do want to say that Olga, at the desk, was a very nice person. She was your one redeeming quality.

The Clewiston Florida location is horrendous. How dare you let these type of people work at your establishment?

First off it’s definitely not kid friendly as the manager doesn’t allow my children in the pool during the day, and if we manage to get in they will NOT give us towels for the pool to dry off.

Second off the lady who makes breakfast here is the most rudest bitch you will ever meet and now won’t even give us 50 cent plates to take back to our room! Disgusting people and they give your hotel a terrible name

The Clewiston Florida location is horrendous. How dare you let these type of people work at your establishment?

First off it’s definitely not kid friendly as the manager doesn’t allow my children in the pool during the day, and if we manage to get in they will NOT give us towels for the pool to dry off.

Second off the lady who makes breakfast here is the most rudest bitch you will ever meet and now won’t even give us 50 cent plates to take back to our room! Disgusting people and they give your hotel a terrible name

I have spent 3 days at Holiday Inn North Brunswick NJ with my husband and 5 kids. My vacation turned to nightmare because they charged me twice in one credit card and they charged me in second debit card other amount.

I asked them for reasons, a lady was very rude and unprofessional. She was complaining that she is pregnant and can’t talk she asked us to bring a lawyer. All that happened between 7/20 and 7/22/2022. What Holiday Inn has done to us hurts and we need our dignity back.

They gave away our hotels rooms and failed to notify us they canceled our reservation. When we showed up to check in at night from out of town they tell us our reservations was canceled. We had 3 children with us.

We had no where to stay that night.

My daughter left her white NASA sweatshirt in the romm. I called them 4 times to get it back. All I got was ma'am I don't do the laundry and no one called me back.

Also I was charged a rate and when I checked they charged an extra $10 and told me they did not charge enough. I am very disappointed. We were there July 15-16. I

Stayed at Holiday Inn in Columbia Tennessee on July 15th and 16th. A guest (or employee) had two Doberman dogs running outside without leashes. Complaint was made to the front desk and they said they were in Foreman the manager on duty.

Upon returning 2 The Holiday Inn Columbia on July 16th, the Dobermans were outside with the front desk person on duty as well as another individual. Again, no leashes on the dogs and when they saw us driving up the dogs were taken to a side entrance.

The dogs were allowed in a side door and taken up to floor number two room 212 without the dogs having leashes. This was upsetting as other people had their dogs there and had them secure it with leashes. There were many children there that I observed those two days we stayed and evidently this matter was not…

Holiday Inn Clark New Jersey room 443 as a customer I would not go back to that motel because a supervisor that work the evening shift on July 11 on a Monday was very rude harassing us on a swimming the hours for my 11 AM to 9 PM trying to get us out early then harass the kids very unprofessional

I made a reservation on July 6th for 1 night at your location in Mukilteo Washington. When we arrived we checked in at the desk at 1am on the 7th. There was zero parking available and we had to park in a handicap spot. No big deal.

When I made the reservation I told them I had a service animal and she's been licensed since 2013. I have all required documentation needed. The web site said it was excepting of service animals but no pets. The following morning we went down stairs to book another night and the guy on duty Named Jeff who said he was the manager and didn't have a boss above him got really mad that we had Mia our service animal.

He said that it was not a pet friendly hotel and that he didn't care she was licensed. Then he started to demand what my dog did for me physically. I…

1) we registered as part of a wedding but was told that the maximum was reached. We were charged $344 / night which is outrageous. 2) went to the website for 291 Jones road Falmouth, advertising rooms for $244/ night.

I questioned it and was told that the extra was for amenities & I would get it back. I didn't. 3) no housecleaning or trash pickup. I did not receive a notice when I checked in. There was no one at the front desk when I checked out. They were outside smoking.

The handicap accessible room was far away from the lobby with steps in between. There was no place to hang our dress clothes- only short clothing.

on the 24th june 2022, 19:10, i arrived with my group (i am the tour leader), 32 pax, to Holiday inn Gaya hotel in Porto, Portogal. we were asked to pay the city tax upon arrivel and i asked to do it later, becouse we had a very long day.

i was refused and told these are the regulations. but i asked to speek with the reception manager and i met a rude and yelling person, acting ugly and towering like i am criminal. let me tell you in advance - my company will never againe use this hotel, and we bring each year more then 10 groups to portogal.

i never met, in my proffesional life, such a rude and unproffesional person working as an hotel personal. shame on you for having him as your employee.

Had to wait on are room till about 4:30 or 15 till 5:00 the room wasn’t very clean there was hair on the tub and 2 toilet paper rolls throw in a shelf towels wasn’t neat at all look to be throw on the shelf cost 19 to park I’ve stayed at a lot holiday Inn this by far was the dirtiest

1) room smell 2) hallways stairways smell 3) aC loud and inefficient 4) sink drains poorly 5) ran out of towels

It's sad how holiday inn express in dearborn michigan treat employee they give u a position then bring someone else in without telling you and just knock u out I think if they feel u not doing good let u know not just bring someone in one day always nothing to work with when we come in to work oh let's not forget about always somebody check not right or not there then want someone's to wait 2 week but bills can't wait two week they should not be a part of holiday inn express company I wouldn't stay there and I work there trying to get it together cause corporate coming next week

we have been staying here for 6 weeks at 800$ a week. last weekend about 30 kids and their parents stayed here. a nightmare isnt enough of a word. Drunk parents in the parking lot till 3 am kids racing all over most of the night.

been run out of the pool 4 days in row cause employees took it over. 2 days ago myself and another women wouldnt go in the pool cause the same employee and her husband/boyfriend were groping each other, her and her kids and family have taken over the pool for 4 days in row.

now today pool is closed for her to have a private party. Im all for rewarding employees, but my God when your spending over 4000 a month and they just take over is crazy! Couldnt even sit out there in the shade!!!

Also today a pickup with goats is parked in the front lot, goats are in cages…

com. I then found a room. 00. That area is so busy I guarantee they were able to fill that room for the night. This was out of our control and to me this is just plain GREED!!! Very disappointed and were are IHG members and stay at Holiday Inn Hotels usually when we travel. Thank You Tanya Seitz

We visited Holiday Inn Express in Moab on May 29, 30, 31 of 2022.

When we first arrived, the 2 queen room that we booked and reserved on line had been given away, but thankfully, the receptionist gave us another 2 queen room. I think she had to give us a riom from someone who had not arriced, but I was thankful to have it.

However, after the next evening arrived and our room had not been cleaned, trash emptied, towels refresh, etc, we asked the manager at front desk about this. She very ugly and rudely replied, "We don't HAVE to clean your room, due to covid." We were shocked at her attitude, and her reply. We had booked for 3 nights, and had to stop the maid in the hall to get clean towels, and coffee

I have always had a good opinion of Holiday Inn. For just a few dollars more, we…

After I had checked out they let my daughter extend the stay on my card (she wasn’t even on my reservation), and then tried to run it for 10 extra days. I had called the front desk three times to let them know that no one was allowed to stay in my room after I had checked out and they forgot to pass on the information. There were $500 in damages to the room and they're still trying to make me pay for it.

Drove 5 hours. Arrived at 6pm. Check in time is 3. Room still not cleaned and we are waiting in the hallway. Completely unacceptable and I feel we deserve at the least a free night. Front desk was less than friendly and only offered to cancel our reservation.

My wife and I were there at your facility over the past weekend along with others attending from around the country attending Living Word Ministries Pentecost Service hosted by our son Bishop Tyrone Davis. None of his guests rooms were serviced the entire three days -evrn after l spoke with Front Desk clerks.

It is really disappointing that we were told checking out that we needed to ave requested this service at checkin; yet no one said anything to us at checkin about the servicing of our rooms-they just made sure a card was put on file for incidentals. Even with the onset of COVID this is totally unacceptable for a hotel of this caliber.

Resolution: I really would like for my son to ge reimbursed a portion of the charges tag he was assessed in advance for all of these rooms . When I…

I made a reservation at the bullhead city Az location on may 30/22 due to the pictures on line on your website of a indoor pool I called about the pool hours about 10 hours before check in and spoke with Lisa who was by far unprofessional quoting this is a new hotel you know so the pool has no water !

I said this is why I choose this hotel because my kids wanted to swim in the indoor pool ! Lisa said well it’s to late to cancel ! I said but it’s false advertising!!!! She said oh no we took off the pictures of the pool from our website !

I said no you did not and I have photos from your website proving the website shows photos of a indoor pool with water !!! I told her I won’t be keeping this reservation due to misleading website ! And said I still have to pay !

I was charged $160 and I…

Worst experience. Room was not clean and in a very dark deserted area of the hotel - when I asked the front desk to Change my room I was told they could not. The hotel could not accommodate me with a clean safe room and charged me to cancel my reservation.

I addressed this with the Holiday In Corporate office and they did not assist with a refund. I asked to escalate the matter to management and was told the team Leader does not take calls. Never in my life have I been treated so poorly by a hospitality company. extremely poor customer care

Holiday Inn,

I stayed at the Holiday Inn Alexandria La. downtown 5/20-5/21and I have to say - worst hotel ever I know you probably won't reply - yet it was so bad I feel the need to vent

1) _ over 20 people in line - and only one attendant 2) - manager walked by and no interest in helping 3) staff very rude 4)- over 45 min to get sandwich from deli 5) only 1/4 roll toilet paper in room 6) plaster dropping from ceiling in numerous areas 7) roaches in urinal 8) only one elevator working 9) 2 toilets in ladies room backed up 10)-trash overflowing in lobby restroom and lobby 11)-shower head on opposite end than drain - have never seen this 12)- shower curtain ripped and falling 13)- took over 2hr to get blanket from front desk 14) - worker standing around doing nothing

HOPE YOU CLOSE THIS…

Booked The holiday inn at the pavilion in Myrtle Beach in February for May 23 through May 26.

Specifically said we wanted the high-rise hotel oceanview and we were told we had the high rise hotel oceanview after we booked it. When we checked in we were told that they only have one oceanfront view room available and it was in the smaller hotel as if we didn’t book it three months before.

We talked to other guests there and they booked their rooms a month before and they were in the high-rise hotel oceanview. The carpet in our room was disgusting we couldn’t walk on the carpet without shoes on because our socks or feet would turn black from walking on the carpet.

The smoke detector chirped for three days and no one change the batteries. Because we were not in the high-rise part and we…

The Plymouth Minnesota hotel has the worst customer service desk clerk ever. When I asked for the managers phone number I was told she would hand it to me. When I stepped forward to get it she asked me to leave and called the police and proceeded to lie to the police about me yelling at her.

Luckily I recorded the entire conversation and never yelled. On top of this she said she would give information after we called the police and again never did. Worst experience ever. Basically don’t lie to the police

My husband recently stayed at the above hotel from 5/5/22 - 5/9/22. He was locked out of his room because of a broken lock that was supposed to be fixed the day before. He comes back to his room on 5/8/22 and can not get into his room.

He waited out side his room from 9:15 pm to 11:00 pm until maintenance finally arrived to fix it. He then had to be relocated to another room, this is all after being exhausted and needing to get rest for his trip back to New Jersey from South Carolina.

00 was suppose to be returned and that did not happen. I am beyond pissed and I need management to correct this unacceptable type of service.

I have been trying to a group booking of 30 rooms for a team event and have had no luck. I then attempted to speak with hotel manager who was beyond rude refused to give me his name and hung up on me.

Then proceeded to call me back and cancel my individual reservation with the hotel. I am not sure how this level of service is allowed in such a well established organization!!!

I booked a room at the Holiday Inn Express in Twin Falls, Idaho several weeks in advance of my stay, of May 6, 2022. I reserved a room with 2 queens beds. When I arrived the room contained a king bed and a pull out cot.

My friend agreed to take the cot and said she was miserable all night due to springs poking her. Would you explain why my initial reservation was changed without my knowledge or permission? Thank you, Donna L. Corless

I was checked in hotel the sheets were visibly dirty. There was hair and visible dirt stains on the sheets. I was moved to a different room and the sheets were visibly dirty with hair and dirt stains on the sheets as well.

When I told the front desk about the stains issues in the second room Henry told me there was nothing he could do. He doesn’t have Any clean sheets nor anybody to change the sheets, no more rooms to move me to and he isn’t authorized to issue me a refund. Very horrible experience.

I will never stay at this hotel again!

I have been a strict vegetarian for 28 years. I bit into a piece of ham in my veggie omelet!!!!