Holiday Inn

I’ll start by saying, my wife and I stay at holiday inn in Hammond Louisiana a lot, it’s always been very nice till this time, we rented a room for the week o may30, 2021- may June 4 2021 we paid good money for this week and today has been absolutely miserable Monday may 31 2021, it appears the manager has let their relatives and friends have the pool for the day and they are not paying to stay here, the noise outside is totally uncalled for, can’t relax at all, people and traffic non stop.

I’ll show you photos of the vehicles and 10 to 15 people who have been here all day and are not paying guests, I really hope this matter gets looked into, it’s really not fair to the people who have paid hundreds of dollars to stay here and absolutely no enjoyment at all, I’ve talked to other guests…

I stayed at the Holiday inn express 3031 Finley Rd , Downers Grove, Illinois dates 5-15-2021 to 5-17-2021 the morning of May -17th around 5:30 am I pack everything up with one of the Hotel Karts took the elevators downs, seen the lady at the front counter but i wanted to put my cloths in the car so I went to my car, on my way back to front desk i couldnt get in the front doors the lady lock me out I couldnt use my key card so

had to wait 15 minutes until she came back then she open the doors so i could check out I also complain to her about the bugs in room she gave me the managers number, so i call back and ask for the manager the guy on the phone say he isnt in but he said he,s the assistant manager so i told him the problem he said i give you a free night stay well when i check with…

The hotel manager refused to give me a room that my boss paid for. Refuse to talk to my to work this out. Saying, “I don’t have time for this “.

Meanwhile I been driving all night and had no room. He finally threw the room key at the other drivers and said fine just have you boss work this out. Now after all that when my boss called. He was so nice to him.

Yes we have it all fixed he said and I sent food up to your driver. No he didn’t send my food he never apologized for at most how rude he was. I have stayed in hotels all over the country this was my wortstay, EVER.

I am in a different hotel every week. I will not recommend drivers stay there.

I would give you a 0 if that were a choice. I had to make a last minute reservation so I CALLED your hotel in Idaho Falls, ID, NO ANSWER. I had to book my reservation in line!! I had a confirmation number.

I get there and no room!! It took so long for the idiot to find out what was wrong, they gave two people behind me without reservations rooms . I paid for my reservation, no refund! I WILL NEVER use a Holiday Inn again!!! I want my refund!

My son and I stayed at Holiday Inn Express in East Harrisburg, PA between May 14-16, 2021. We were required to stay there in order to particpate in a baseball tournament. If not required to stay there, I would have left immediately.

Our room, room 101, reeked of cigarette smoke. Other families complained their room reeked of marijuana. These were non-smoking rooms. They were also exorbitantly priced compared to several much nicer accomodations we've stayed in over the past three years. Upon arrival, we were notified there would be a $50 incidental deposit.

Although this was not made known earlier, and we do not typically see this in our frequent hotel stays any more, we paid it. Of course, there are no incidentals to be had?! No stocked mini fridge, no pay-per-view. So what sort of…

We checked in Thursday May 27,3021 until May 29,2021 . Our room was not cleaned as per service request the guest services said they don’t clean except Monday Wednesday Friday . Not satisfied with a room that cost $407.00 to stay for two days and cleaning cannot be performed.

Diana Thornton 8179915067

I’ve chosen to stay at Holiday Inn for many years and have always had a pleasant experience. I didn’t think twice to book it for the day before and the day of my daughters wedding given that it was out of town.

On the day of check in, I noticed remodeling happening inside the hotel. I was also notified that the pool was not working which was a dissapointment but things happen. On the day of the wedding, I went to the front desk to ask if there was a bar stool type chair because my daughter and I, as well as other family members, would be getting our makeup and hair done in the room.

I was told by the young lady at the front desk suggested I take a chair from the lobby. I agreed and she proceeded to write down my room number with lobby chair on it. Later the day, I get a knock at the…

I know that Holiday Inn prides itself on excellent customer service, so I am writing this to advise you of an unfortunate situation I recently encountered at one or your hotels. My mother passed away approximately two months ago. A couple of weeks ago, I flew to Tennessee, where my mother lived, to assist my brother in preparing my mother’s house for sale.

My sister-in-law flew to Tennessee to assist with the process. My sister-in-law and I departed Nashville, TN, on the afternoon of May 7, 2021, for Southern California, where we both reside. After a couple of long days on the road, we arrived in Amarillo, TX on the evening of May 8, 2021.

Because we were traveling, we were unable to book our hotels in advance.

However, we were able to find a double room (a single room with two Queen beds)…

Dear Sir/ Madam;

I am writing to express my dissatisfaction with the overall services at your Holiday Inn located at 7927 NW7th Avenue, Miami, FL.

My first compliant began with the traveling agency with whom I made the reservations. I made reservations for two of my siblings who along with myself were attending funeral services for one of our dear cousins.

I had made it clear that they would be paying for their rooms upon their arrival and my charge card was to reserve their room. Upon my arrival, I learned that their bills were charged to my card.

Secondly, when I entered the room 606, I could not believe what I saw. I had paid for a queen size room but was given a king. Then upon looking at the bed, I was further shocked. The condition of the bed was beneath the standard of hotels we…

I rented a room in Utica Michigan #227 on 5/22/21 the air didn’t work and the bed was full of bed bugs. m. I was only offered a refund that still hasn’t been refunded. 00 deposit. Horrible experience.

I booked a room in April for one night stay on June 13, 2021, at the Holiday Inn Express in Saugus, Massachusetts. I did this by calling the toll free Holiday Inn number. Yesterday, May 21, 2021, I called again to book another room on June 23, 2021.

This is when I was told there is no shuttle service to Logan Airport. , shuttle back to the hotel for the night and travel home in the morning. When I was told there is no shuttle service, I asked to cancel the June 13 reservation.

I was told that I booked the reservation through Priceline and it could not be cancelled unless I cancelled through Priceline. I did not book through Priceline I was given the Saugus phone number and I called directly to the hotel and the woman told me the same thing; the reservation cannot be cancelled.…

My son made a reservation in his name with my card online. I drove 8 hrs to Maryland and was told that the reservation was in my sons name but my card that it had to be canceled and then the rate that I had a reservation for they refused to honor.

They charged me 200 dollars for one night. Refused to take my husbands AARP card for the discount. For 2 days I was charged 600. They then did not have a manager to rectify it. I canceled the additional night they then did not put the money back on my card!!!

Because they did not know how. The first room I was given the air conditioning was falling off the wall. I had to go back downstairs to change rooms. Then I had to go back again about WiFi and call a number to get access.

This was the worst hotel stay and staff I have ever experienced in…

I wanted to share a disappointing experience at one of your locations this past week-end. My husband has been a Rewards member for several years and we have stayed at many wonderful Holiday Inn Express locations over the years. And they all have been great, until this week-end.

We were visiting family in the Chicago suburbs and found a location in Downer’s Grove, about 10 minutes from where we needed to be. We usually stay with family when we visit the area, but several other family members came in for this event, so we decided to stay at a trusty Holiday Inn Express. If first impressions are indicators of what else is in store, we should have opted not to check in at all.

The lobby contained furniture that had broken legs, tilted lampshades and plants in plastic pots that looked like…

Upon checking in at the Ada Oklahoma location, it appeared to be a nice quiet modern hotel, at checkin I used my credit card but they told me they wouldn’t charge it till check out which was fine with me . My famiky and I was staying there during a home remodel .

The next morning I woke up to 4 notifications on truinf to charge my card different off the wall amounts. I went down to the desk and talked with the lady and she asked if I could stop that and I said I could pause my card .

She then advised me to . 00 wasn’t ever a charged amount .

However that being said it was not my fault they told me that my card would be charged at check out then randomly telling me to pay or vacate the property literally one morning after wishing me good day as I walked our the door to run errands . When…

My daughter and her family stayed at the holiday inn express in Boise Idaho on Airport Way on May 15 they were treated extremely rude all I have to say is I have never heard of that bad of customer service to call someone ignorant and play the racist card is totally not acceptable that girl should not be in customer service I will be calling corporate on Monday morning I have stayed at holiday express multiple times And

never been treated like she said she was please email me back because I am contacting corporate on the phone Monday morning thank you very much

Please nix the music in the lobby and outside the hotel it is extremely annoying or if you insist upon having music how about classical or light music played softly and we certainly don’t need the music outside when we come into the hotel. Enough noise pollution. We often stay at Holiday Inn express and think you have comfortable beds snd the rooms are always fine it’s just the music, totally unnecessary.

We have stayed at many Holiday Inn Express locations. This was the first time ever disappointed. , and hair in tub from previous patrons. Pictures attached. Hoping whatever bit me is not continuing to travel with us on rest of trip and then home.

I am not able to upload photos but have 4 to share.

Ice machine not working with signs of mold behind the machine, pop machine is empty and rooms not getting cleaned, sign of decay in my specific room on the ceiling where water leaked onto the curtain and stained it

I worked for them and they have not paid me for two weeks worth of work and they keep coming up with excuse when I ask about picking up my check. I will take legal matters.

I recently stayed at the holiday Inn and was charged $250 for a room because apparently it smelled of smoke!

First things first I don’t smoke,my guest didn’t smoke at all he went outside and the floor we stayed on smelled of weed! Tried to reach someone about getting a refund for the $250 b/c it’s ridiculous but ofcourse no luck nor wanting to work with or hear the situation!

Hopefully someone of higher authority can help.

Only 2 sets of towels in the room with 3 guests-I went down around 11:30pm to get another set so I could shower and they had NO clean towels. I thought that this was absolutely ridiculous! I was tired and dirty and I couldn’t shower! So I need to know is this a regular part of the system or did they just fall off tonight? Either way -I’m highly upset!

Reservation for Camecia Clerk in May 1, 2020 at 7730 Centennial- Germantown- Memphis, TN

Our room was fine. The bathroom repairs were TERRIBLE and we expect so much more from a Holiday Inn Express. The repairs looked like a child performed them. Please look at the attached photos of the bathroom. We were at the Holiday Inn Express, Gretna, Omaha, Ne I-80.

Room 131 April 19th - April 23rd. 2021

Holiday Inn Express Magee, Ms 4/16 - 4/23/2021 Shower had leak. Water on floor. Housekeeping was rude. No hot water in shower. No good channels on Tv. All infomercials. Only one mirror. A/C is too loud. Housekeeping would not empty garbage and clean floors.

I had a scheduled surgery in Lincoln on March 15-18 and stayed in this Holiday Inn Express. We have 1 dog and paid the pet fee. It was rainy and the dog did jump on the bed once and was scolded.

We were charged an additional $250 cleaning fee for this!

Furthermore, when we arrived at the room, you could tell that it had not been vacuumed with all of the cracker crumbs along the bed by the wall. The bathtub had some kind of a yellow stain in the bathtub. YES!

I realize we have no say in the matter because my credit card has already been charged; however WE WILL NEVER STAY IN A HOLIDAY INN EXPRESS AGAIN! My son works a lot on the road and usually tries to stay in your facilities, but NO MORE!

I plan to do a review on Yelp and have already expressed this on social media. you just lost…

I recently stayed at a holiday inn express in Poteau, Ok and had the worse experience I've ever had at a hotel. I've stayed at many Holiday Inns over the years and never come across this issue. we traveled 5 hours to attend a wedding in this city and the marijuana smell was horrible throughout the hotel.

You can smell it as soon as you go into the hotel and in the elevator. During the night you can smell in room. It was a horrible night which we didn't sleep. I paid for 2 nights and we left before the second night because of the marijuana smell.

The staff could care less and didn't ask when I checked out early. Another thing is I've never paid for my stay before checking out which I thought was weird. If you could refund me for my second night which i didn't stay I would appreciate it.…

First room had black mold all on the plugs and starting up the wall next to where the air blows with red something splattered up the wall with boogers smeared on the mirror with a toilet paper roll holder barely hanging on the wall. They weren't sure they could move us.

Had to wait till the cleaning crew came in. Then she still had to get permission. Next room had something that looked like blood splattered on the duvet. When we pulled back the covers there was black stuff all on the sheets.

The chair had something brown on it that should have been cleaned off and there was a weird smell. I called to ask if they were sure this room was cleaned. She said let me move you to a room I know is clean.

This room has a big stain in one spot more stains in another. Two pieces of floor board…

On 8/25 at 8:00 you night manager from my 15 you old and ask her about a car she doesn't drive the night before she ask my about my car and a couple day before she call my room complaining about my dog we gave benn here since 12/152020 and she constantly harassing us and in tired of this

My complaint is with the unprofessional, rude, and very unwelcoming general manager Amber Nicely. She really needs diversity training and so does the rest of the Holiday Inn Express and Suites hotel staff. This is totally unacceptable to be threatened with removal from the hotel premises because my coworker and myself were going to file a complaint with our company, CLC Lodging LLC and

Holiday Inn Express and Suites, but now I'm filing my complaint since we were not able to rebook for another night stay so we could finish the job and get on the road for a drive to Brooklyn NY for work

I went to the Holiday Inn off of HWY 59 in Sugar Land, TX, and not even 2 hours into the stay I hear the scream of what sounded like someone was being murdered. Yet to top it off I had a front-door neighbor who must have been on some sugar rush cause all he or she was doing was going in and out of their room and slamming the door.

So not even after three hours of my stay, I decided to contact Zen Hotel, the agency I used to reserve my room. They said they couldn't do anything about situations like that but I should call the front desk.

I tried around 5 times but obviously, someone was either napping or away from their station. I told them I was going to leave and they said if that made me feel safe then I should. They also said they would cancel the reservation since I did not use the…

My Husband and I stayed at Holiday Inn in Tampa Bay Florida located at 11310 North 30th near Busch Gardens from 4/16/21 to 4/19/21. And it was the worst stay ever. The hotel is outdated, the staff is horrible and the floors in the two rooms we were place in was filthy.

Plus the first room I was placed in ( room # 118) had a leak in the ceiling in the bathroom above the toilet. And I was told they couldn't give me another room that day. The next day I was placed in room # 207 and the floor and carpet was filthy.

I asked the lady at the front desk for clean towels and that was a problem. No one came by to clean the room while we were there. And there was no ice in any of the ice machines.

On staying at this location the entrance was dirty and supplies were in the lobby unkept. The elevator floor and walls were dingy, poor lighting when exiting elevator on third floor. Room not up to standards for our liking broken window, noisy in the hallway.

Upon exiting the next morning elevator was dirtier, the clerk behind desk looked liked he had just woke up it is 6am in the morning. Took luggage to car (handicap parking) returned to get breakfast. The food server insinuated that we came from motel 6 to get breakfast in other words she was assuming that we didn't stay there because the color of our skin.

Also there were people without masks on or not covering face properly. Reginald

Good morning I was in a Daytona beach holiday inn express on Saturday April 17 checked out on the 18th there to get some much needed rest, well it did not happen the room next to played there tv and music all night loud and someone in the hall playing music and talking loud. The sink in the bathroom was stopped up so they can’t be cleaning to well because they would have known and I really think I deserve some type of credit Ms.Benjamin

Dear, IHG CEO, Richard Solomons,

I would like to receive a refund of $228.96 I spent for the horrible experience I had at the Holiday Inn Tampa Westshore, last weekend. I arrived at the Holiday Inn on April 15, 2020 with my eight year old daughter. I was visiting from New York City for the weekend. I looked forward to spending a nice two days at your hotel. I was gravely mistaken. It was the worst experience I have ever had at a hotel. It began when I entered the first room I was assigned, room 328. It was around 9:30pm, past my daughter’s bedtime so I did a quick preliminary room check. I looked out of the window to find that the entire window was covered in thick moss and mold. Disgusted by the sight, I went back downstairs to speak to the front desk clerk about changing our room. The…

I am writing regarding my stay in Holiday Inn Express & Suites Milford, which was not satisfactory. My family and I had the misfortune of check-in into your hotel on Saturday, April 17th, 2021 in room number 212. During our short stay, we encountered an unsatisfactory service level that should be made aware of.

When we entered the room the beds were not properly done (typical hotel standard) but that wasn’t an issue. Upon unpacking our luggage and getting ready to take a nap before heading to the pool (which we were slotted 1 hour to use due to Covid) I noticed there were makeup stains on the sheets and comforter. I promptly notified the front desk and was told that the bedding is stained which I then requested to have CLEAN comforter from housekeeping. I was told that they were short on…

checked in on 4/15/2021 . Enter the room to find someones shorts hanging on shower rod(not mine) . Left to go see family . Came back with grand children to find left over chips from previous guests under TV along with things in the refrigerator..

Then opened sofa bed to find it full chip crumbs. But the worst part was blood stain on sheets . I had to go to the front desk to get clean sheets and make my own beds. Then front desk personnel seemed to think this was not a big deal.

I called the complaint line , asking for my house skills to be taken off my charges and nothing. No one for 4 days cleaned my room or removed the sheets I put in the corner.

Also tried to call the corporate office ,but of course they are closed . Worst experience every .

I’m an very saddened and disappointed to be emailing this situation. We my husband and I checked in on April 15 the to the holiday inn express downtown Louisville. We checking and went to our room on 2 nd floor me t to the gym.

Can’t remember that room, but it was if someone had been on the beds so I went down to let front desk know. So she changed room to 307. Went there left because of circumstances, we were there for our loved one who passed away from Covid-19.

So did stay in room long, came back went to bed, got up to take shower and there was Shower gel in shower, so I got out and looked in toilet for whatever reason to realize that it wasn’t clean. It had a ring around it and blood on rim of it.

So I too pictures and went to complain to front desk. She apologize and I asked for…

I stayed at the Holiday Inn Express last month for 2 nights. I paid $100 for deposit that was never reimbursed. They also hit my card for $200 the day after I left. When I inquired why I was told there was smoking in my room. That is not true.

I called IHG and filed a complaint and was told management from the hotel would call me within 48 hours. That never happened. I am owed $300. My number is 339-532-9224.

I WAS ON A PHONE CALL THE FRONT DESK MANAGER KNOCKED ON THE DOOR AND SAID I WAS LOUD. I ENDED THE CALL BETWEEN 12:30 AND 1AM THE POLICE AND THE ANOTHER LADY KNOCKED ON THE DOOR AND ASKED ME AND MY HUSBAND TO LEAVE WE WERE IN THE BED IN OUR PAJAMAS. I FEEL LIKE WE WERE RACIALLY PROFILED BECAUSE THE LADY THAT CAME TO THE DOOR COULD NOT EVEN LOOK AT ME AND TALK TO ME

I stayed at the Holiday Inn Express Inn, Cleveland, MS. When I checked in the hotel Friday, the first thing that caught my attention were the carpets appearing dirty and old. As I waited for the clerk to finish checking in another customer a patron walked up telling the staff about not having hot water in his room and his TV not working. I immediately became concerned my decision to say at the Holiday Inn Express over my past trips In Cleveland staying at the Hampton Inn.

On Saturday morning I got up to shower and noticed the shower had no curtain, no bath towels, and there was no hot water. Our family had reserved a few rooms that weekend and we all realized none of the rooms had hot water, and most had no bath towels. I went to the front desk on Saturday and voiced my concerns about the…

The front desk clerk, 4/10/2021 10:30 pm refused to check us in due to husbands ID is on his phone & my name was not on the reservation so she wouldn't let me check in. Told us to call the booking company to get our refund. The clerk was rude.

I stayed at the holiday inn historic savannah Georgia march 29-april2. I had 2 rooms on the 3rd floor. For starters there was construction going on on the third floor directly across from us and next to us. Power tools going from morning until evening, sheet rock dust on carpet wasnt vacuumed entire week Second we had a dog in The room next to us that barked in the morning to go out.

We were told animals were allowed on another floor, not sure why there was one on a non animal floor Lastly our rooms were NEVER cleaned the entire week we were there!!! We asked nicely multiple times every day and kept being assured it would be done today.

The supervisor even came to our room to apologize and reassure us that he would personally clean our room. Still never cleaned!! After speaking to the…

Reservation was canceled prior to day of stay and location refused to reinstate reservation.

We stayed at your hotel in Vero Beach,Fl. Everyone and everything was good and comfortable. One exception to your staff if you catering person Diana. I received so really unusual service from her on the morning of April 4th 2021.

I tried to order some food from her as she appeared from her catering area.

Firstly she was not wearing a face mask.

Secondly , she announced that at this time I would have to wait 10-15 minutes because she was starting over and making everything fresh. I went back to the room and my partner and I got ready for the day and back down to get breakfast.

We asked the front desk if the breakfast was over and he went to find her. When she arrived,She rudely said she only had one item left to serve. There was a family of 4 behind us She then said I only have one serving…

We booked a room at Louisville northeast on chamberlain dr. Tye pool was broken and no breakfast as advertised the time of reservation. The breakfast was a carry out bag and pool was closed both days. The staff and hotel were great but i feel i paid for these two amenities and they were not available.

I would like a refund as i had family down tye road who stayed at a hotel with both pool and breakfast available Thank you Jeremiah Roehrig

I traveled with my daughter and granddaughter. There were 4 of us in a suite. There was old water in the ice bucket. This was the Holiday Inn downtown St Louis and the room was under Ashley Ferguson.

Also the sample toiletries were used and left at the sink.

The power has went out due to a storm and as crazy as it is they have no backup generator now seeing how I have to go out of town to work today I will have to leave earlier just to get ready to leave there is no hot water the room is starting to get hot and stuffy the shower where the water comes out the spout is coming away from the wall top of the curtain is black one of the rags is dirty i had to have a different refrigerator put in the other didn't work it's been bad I ordered two drinks to the room last night they never made it up went to the wrong room the key card lock on the door keeps messing up I paid for VIP and it's hardly VIP status.

50 here each to wash and dry

00 charge for smoking. The general manager stated she found 1 cigarette butt in a can and that was proof that we had been smoking. neither my girlfriend nor I smoke. after I called back she then stated that she could smell cigarette smoke (there was burnt popcorn) I stayed there for 4 nights.

I believe the manager charged this to me as payback for complaining about the hospitality of her front desk woman. I guarantee you no one smoked in or around our room. trash is not defenitive proof of smoking. it is merely proof of trash being thrown away.

I will take this to court if I have to. I stayed at the holiday inn express n ampa ID. please contact me to resolve this immediately

We stayed at the Holiday inn express in Lompoc on 3/20/21-3/21/21. I was a total of 5 of us my husband and my 3 kids at about 3 am my daughter felt something crawling on her in the bed she woke up histérical to find a live pinch bug in the bed .

Well she couldn’t sleep that night so in the morning when I checked out I let the front desk know and I even showed her a picture. She said she can only discount 10% that is nothing I payed $145 for the night !

Very disappointed I had stayed previously at the holiday inn in Bakersfield and I loved it the service cleanliness was amazing, not here I was terrified! I have pictures to prove but it’s not allowing me to upload

We are staying at your holiday inn express in searcy arkansas and we are in room 401 and only one tv works and the manager annie was very rude and told me there was nothing she could do and also our wifi does not work either and once again we went to manager and was basically told to get over it she couldn't do anything about it so all in all I Will never be back and will spread the word about how terrible are experience was.

I was suppose to get a refund but it’s been 5 days and haven’t received it yet. The general manager was rude and not helping at all. The Muskogee branch rooms was horrible and they have drug addicts working the front desk.

Please do something about that branch before I report you guys to the BBB. Ty