Holiday Inn

Your Holiday inn Nashville Vanderbilt has no business hosting hockey tournament lodging, I cannot believe I am paying money to stay here and be treated like a second class citizen. Keep hearing how they have had damage in the past from a hockey team so apparently it is ok for them to treat guests poorly because of this.

I DO NOT CARE what has happened in the past, that has nothing to do with me or my family. I am paying good money to stay here and do not appreciate being treated poorly. This experience will definitely make me choose another hotel chain for our future travels.

As a corporation you need to revisit how to treat paying customers and provide better service to reflect that, disgusted with your Nashville holiday inn.

Our last visit to a Holiday Inn was the worst. We stayed there on Jan 13th after a surgery. They were great getting us a room. During the night, our room started flooding. I calked the desk and they told us go back to bed.

Workers then came in and worked right outside of our door for the test if the night into morning. We checked out and was not offered an explanation or an apology. I called and someine got back to me. He apologized, then said he would give us 20% off our cc.

This was not a way to handle a problem. We will never go back to a Holiday Inn. I used to think they had better standards. I think the way they handled it was totally unacceptable.

I like staying in this Elmira Holiday Inn very much. It is a lovely place to stay, the food is terrific, all of the people are very kind and helpful. I have many friends that stay here. It is a great hotel, and I want to praise the hotel.

My problem is that someone is interfering with the guest computer. I asked the hotel administration what to do, and they let me know that IGH is who I needed to talk to- that Holiday Inn computers are run by IHG. I tried to complain about someone making problems- I can't upload the document I typed up talking about the details, but will copy and paste it. r someone kept changing the settings so that the computer would remember my signin details, addresses and financial details, passwords, and also changing the inputting of numbers and letters so that…

Hot tub under construction with out being posted. Poor fencing around Broken hot tub. Room has a dirty table. Lights in pool not working! Waste of my time. I’m embarrassed to have stayed here. Horrible service!!! Calling corporate

the weather on 1-15-2020 was the worst snowfall on record in the area. The reservation was made at 23:30 at night and when the customer went to leave the airport to the hotel the taxi line up was 4 hours long.

The weary traveler decided to go back in the airport to rest in a chair after 24 hours of travel and didn't have the energy to wait in the 4 hour line up. I will no longer stay at that property when I travel with my baseball team to the area and we will book the 15 rooms needed else where.

Its a shame after staying there for so many years to be treated like this.

I arrived at the Puerto Vallarta Holiday Inn Express on Jan 15 at 4 pm to check in , I am staying for 5 nights , I booked a king bed and am travelling alone . The booking was through Expedia.

I was put in a double bed room , which I requested be changed to the king I had reserved. I came down just after 10 am and was told there was no King room and further I could not be moved as they are full (which is untrue as there is availability) .

I am on the first floor facing a car repair shop. The manager came out and assured me they could not give me the king room at all. This was very…

I need someone to call me at: 404-981-9855 is about a very bad experience with the Sales Team person at Hliday Inn Club Vacations, please call me at Tel. 404-981-9855. This person sold me a vacations packageby telling me lie after lie and after I question him (Terrence) about thenature of the sales offering, he kept building up his lies and deceitful sales propositionscheme. Per Mr.

00 on it in totally bogus offering. Here are some bullet points withwhat went on in the call and they may not be in the perfect order of the call: · I was transferred to the Holiday InnClub Vacations salesperson “Terrence” ???

00, but he waslying because he only did the reservation for 4 nights and at the wrong hotel(Tuscany Suites Las Vegas) · Then we discussed which hotel Iwanted if I was going to pay for…

rooms clean .. great .. 00 3 days was caken off card assp.. 00 more.... i was told it be retured each week 6 weks now.. today i called said one more day.... want my money..... check in 24 dec checked out 27 10:00am

Phoned customer service to complain about horrendous stay in a Holiday Inn and was told that glass of wine compensation that hotel gave me when I complained was enough. When I asked to speak to a manager, was put on hold and left there to die.

Gave up holding on after 40 minutes. Just lost a regular customer with your couldn't care less attitude. You deserve to go bust with customer service like this.

About 6 months ago, I made a reservation for January 18, 2020, at the Holiday Inn Express Downtown Houston. I planned to be in Houston that weekend to participate in the Houston Marathon.

About Jan., 11, 2020, and Jan., 12, 2020, I received 2 e-mails from that Holiday Inn advising that they had overbooked and that I could stay at the Holiday Inn Airport location. I have notified the management at the downtown location that I would not accept a transfer to another location. There is less than 1 week for the marathon, and I do not appreciate the uncertainty that this matter has created.

Therefore, I need confirmation immediately that Holiday Inn will honor its commitment to the reservation as originally entered into between myself and Holiday Inn.

Enrique Valdez 210-734-6857

This facility is being updated but the American Flag and Alabama Flag out front are a disgrace. Both are torn and tattered and show a disrespect for our country and state. The Alabama flag is about down to 15% of its actual size. Pitiful.

The American Flag is ribbons of material. Come on Holiday Inn, you can do a lot better than this. I went in and the people there said they agreed and would replace the flags but this has gone on now for months.

Booking no. 23702759 Good evening. I am an IHG Member and booked two room hotel stay at Holiday Inn, Taunton on Satutday 04th January. I booked for breakfast at the hotel and paid additional 10 pounds per person. We booked this as the children normally enjoy the pancakes every time we visit a Holiday Inn.

In the morning when requested for thos, they said not available and did not have any. The children were really disappointed and did not reach much. And therefore left the hotel hungry as we had other commitments to follow. Had to buy them additional pancakes as a breakfast place and eat. Please assist.

Please have a look and advise. uk +447917175195

To whom it may concern

I cannot fill this out as it says I have already completed it but I didn't think I had finished it. I'd like to know if you have received it and if not could you please sent me another link so I can complete another one. I am not happy and I have been waiting for a part refund for my stay. I paid £400 for my daughter and I to stay in a room that was worth £159.50 (if that, seeing as it had ripped wall paper and odd curtains that didn't match and a broken shower head that I fixed). This price was for Christmas festivities and a bigger room than the one we got. The photos that were advertised were a bigger twin room now a pokey little one that you could hardly swing a cat. My daughter and I went for these festivities as we are from NZ and have no one here to share…

Holiday Inn Gateway Jeddah confirmation number 22095654 I recently had the misfortune of bad service at this hotel . After numerous complaints about no hot water my room was changed for 2nd night . I should not have to pay for first night and this is advertised of tv monitor in the room .

Request for drinking water not made . I had the same problems during my previous stay here. Very disappointed- location is good so looking for an alternative is inconvenient

We made reservations on December 24th through December 25th The main reason we made the hotel reservations was for the water park! We bought a water park package with 4 tickets and one night hotel stay. m. to ask if we can check in early.

They told us that they have decided to shut down the water park at 4pm and that they would not be open for the rest of the day and the 25th,because they decided to give their hotel team a day off from work. We we're clearly upset.

They tried to say is that the hours were posted on the website that they would not be open but that was not true, because they sold us the four water park tickets. They said they emailed us in advance of a couple days to tell us but we did not get no emails whatsoever we scoured…

Stoped at your hotel in George West Texas Dec. 30 after we checked. In went to get some ice, no ice machine in the hotel worked (none). Then tried to have a cup of coffee in the room, coffee pot didn’t work.

Tried to set the clock which didn’t work, Ugh. guess what No microwave in dining area to cook oatmeal. No one on staff seemed to concerned about any of this. What’s going on with Holiday Inn?. There are many hotels to choose from when traveling, Holiday Inn will not be in my choices.

First night of stay we had to relocate to another room because the hot water didn't work in the shower. Moved us to a floor that was having construction and when my wife and 2yr old Left the room there was dust everywhere and my son has asthma.

Moved us to another room back on the third floor and they shut down the elevator at 10am before checkout time and my wife had to carry our bags and our 2yr old down 3 flights of stairs. No one told us about the construction nor did anyone tell us they would be shutting down the elevator.

I've called over 10 times and the manager Sanjay ( don't know the proper spelling) keeps giving me the run-around and never returned any of my calls or messages. And I told my issue to the person working at the front desk and she literally laughed at me, like the…

Checked into the holiday inn Express in Reynoldsburg ohio. Room 201 on January 6 2020 at 6:30pm. There was feces on the bed sheet when I turned it down. See attached picture.

Holiday Inn Express Hamilton accepted a booking and payment from my 17 year old son who was visiting friends 290 miles from home then turned him away as he’s not yet 18. All of his travel had to be paid for at an adult rate as he is over 16 and so as far as he was aware he is also an adult for hotel purposes.

Not only was he turned away onto the street in an unfamiliar area, but there was no apology or offer of assistance. Absolutely disgusted with the pure lack of customer service of this company.

As a now fired front desk agent i watched a pathetic form of power trip, sexual favoritism, misconduct between management, discrimination of disabled senior employees by young management wantabees. Female employees writing schedules for all employees, heavily favoring same sex. No coordinating training.

Hotel management holding other jobs with competitive hotels, what a poor choice of a career, i look forward to watching this hotel implode. would b better a parking lot.

Copy of email I sent to Holiday Inn Express, Mobile, AL I65 Dauphin Street. Attention: Randy Gould

I just wanted to tell you how very disappointed I was with my recent stay. When my wife and I went down for our Quick Start breakfast, we were told by the two dumb ass ladies handling the breakfast that there would be no hot breakfast because the truck didn't come in. What inane reason is that? If these 2 bozos are responsible for ordering as well as preparation, I would fire them immediately. The main reason I stay at Holiday Inn Express is because of the breakfast.

All we were left with was one yogurt and some dried out bread, muffins and bagels. The oatmeal had way too much water in it and every waste container was overflowing.

That us hardly the image that Holiday Inn wants to present.…

Recently stayed 1 Night at the Hoilday Inn Brighton Seafront 31/01/19 New years eve booked ex family room with Sea view £207 inc parking. Booking ref 44988713 .

We arrived just before 3 pm check in time and parked in the underground car park . We made our way upto reception with our overnight bags The reception was very busy with only two staff serving, we waited in line for approximately 10 minutes to be seen . Once we reached the front of the queue and spoke to the receptionist we were told our room was not ready and they didn't know when the room would be ready .

We explained we had a trip on the nearby i360 attraction booked at 4 pm and asked if the room would be ready by then to which the answer was yes. We took our overnight bags back to the car as there was no offer of leaving…

Arrived at hotel Holiday Inn Savannah Historic district at 11:45 pm tried checking in fully expecting that the room is ready since it was supposed to be ready at 4 pm ... receptionist advised that they forgot to clean room and that it will take about 45 min since there are 6 guests waiting with the same scenario ....

it’s 12:30 am and I’m still at the lobby after a long day travel ... asked for the manager on duty and there is none ... there is only 1 receptionist 1 room service and 2 security she says from management .... REALLY??? That’s unheard of ...

Stayed for 12 years with dogs at Woolston and have always been charged per dog oer stay by every different person who booked us out.. Room cleaning excellent bar staff and staff that wait on you excellent service. Stayed at Chester West for 5 days previous week and dog charge was per stay just as always but was told new manager per night per dog.

Was absolutely appalled and was charged per night. Not staying here ever again because of this. I cannot believe just because the manager has changed that her pet policy is per dog per night when Holiday Inn Chester west the week previous was per stay and travelling home we stayed on other occasions recently at other Holiday inns and

theres was per dog per stay also. X

Holiday calls me in too work for them I’m not an employee they were paying me off written out checks but every time pay days comes i takes me 30+ Days too get a check when i would be told i would get one in 2 weeks like every employee

I am a die hard fans with IHG club hotel and I used more then 32 times (more than 75 days) around the world since 2018. I always recommend my blog follower to use this hotel. UNTIL TODAY, I got a horrible experience from so call (professional staff) and change my view from IHG CORP

On 11/25/19 I made the reservation for with Holiday Inn Express at Toronto - Markham at 10 East Pearce Street Richmond Hill, Canada. Here is the info 2 rooms for King Bed Leisure Nonsmoking (confirmation X2320483) with prepaid rate. Dec 25th to Dec 29th Total was 1275.63 CAD

I put it by mistake and I just need 1 room instead of 2 room. I knew that is the prepaid rate, so I called to the Hotel directly and request for refund for 1 room. It was 11/3019 12:34pm (I logged all the calls) and the lady promised me to…

New yr eve my daughter my work partner and myself we’re told to leave hotel for being heard swear . There were no children present this was a conversation between me and two adults . We were told we would be given a refund .

This has not happened I have callled today and been told they have chafed their mind . We never stayed at hotel nor did we use the party that was paid for I am entitled to my money back

We made reservations on December 24th through December 25th. Holiday Inn, Elk River, MN. The main reason we made the hotel reservations was for the water park! We bought a water park package with 4 tickets and one night hotel stay. m.

to ask if we can check in early. They told us that they have decided to shut down the water park at 4pm and that they would not be open for the rest of the day and the 25th,because they decided to give their hotel team a day off from work. We we're clearly upset.

They tried to say is that the hours were posted on the website that they would not be open but that was not true, because they sold us the four water park tickets. They said they emailed us in advance of a couple days to tell us but we did not get no…

We booked the Holiday Inn in Canmore, Alberta. My partner and I were celebrating our 10th Anniversary. We arrived at booking in time on the 29th December to be met on the front desk by someone who couldn't work the computer to book people in.

He phoned for a manager who eventually turned up to start the process. Not a very auspicious start. Later that evening we went to the hotel restaurant, we decided on the platter, choose 4 items. We ordered gyozos (no dipping sauce came with them), ribs, normally it is the small ribs, this time it was 4 overcooked baby back ribs, battered mushrooms that tasted as though they had been made last week and

lastly the veggies, which consisted of 4 slices of cucumber and 5 cherry tomatoes, again no dip. All this for $18. When we went to pay the waiter told…

First, let me start off by saying that the staff was very nice and tried to be helpful and accommodating. My wife and I drove up to Jekyll Island and met my cousin for a short vacation for New Year’s Eve.

We made the mistake of not checking to see if this was a “Pet Friendly” hotel... it was. We seemed to be the only people there without an animal. That was not the main problem. The first evening a dog close by started barking and kept barking for what seemed hours, so we didn’t get very much sleep.

On New Year’s Eve day, we went back to our room to take a rest and the dog next door was crying... for hours. When we got back to our room on New Year’s Eve day the staff had “cleaned” the room.

They did not vacuum, they did not refill the coffee pods, they replaced only a few towels that we…

0 the hot tub was like warm at best! We drove 2 hours from Fredericksburg Iowa to have fun in a hot tub the pool was warmer! The room was freezing and the desk guy said there wasn’t anything he could do about hot tub.

I asked if he could refund our money to go somewhere else he couldn’t do that either I would have to talk to s manager that wasn’t there either! We put temp at 80 in room hoping it warms up! Worse Holiday Inn ever! Very disappointed!!!!!!

We just checked in Prague Congress Center today and we had some problems for heater in our room. A technician came but he could not solve it so we asked to change the room. In second room, there were two luggages and we went down very disappointed and angry.

A very arrogant man who calls himself hotel manager and said to us that he is « trying« to solve it. But we said we are with pyjamas and we are unavailable to wait long. When we said air conditioner (which we also use a heater in our country), he said « I think there is a problem with our understanding of English.

Air conditioner is used on summer time » What kind a manager says that to a customer?! We were very tired and angry and said that it is Christmas and it was supposed to be good for us. He said it is not Christmas, it is…

My family and I visited the Holiday Inn Express in Germantown Tennessee this past weekend( 26th-28). Our experience was less than great. The night we arrived I asked for a bigger room because I needed a double bed suite. I was given a double room but no suite.

So that same night I woke up to go to the restroom and the floor was wet. I thought nothing of it wiped the water up and went back to bed. The next night the sink was clogged so we had to change rooms.

The next room was a suite I was happy about that. Well we got back that night which was Saturday night. My youngest son was with me and he is severely handicapped. He has CP and has extreme seize disorder.

Well he had vomited earlier so I had to wash clothes. I went down stairs to wash and when it was time to put the clothes in the…

I booked a hotel in Birmingham UK when trying to book one in Birmingham AL. I called IHG to resolve the dilemma and was assured the the hotel in the UK was cancelled and that I would not be charged for it.

When my credit card statement came out it clearly shows that I was charged and in fact the hotel did not cancel my stay and insists that I still pay as a no show. When contacting customer care I again came to an impasse as they too did not want to look into the matter and claim I too need to pay the fee. "

There was a large 6-7 foot floor length mirror weighing well over 50 pounds that was floor level and not attached to the wall. My one year old twins ran over to it and it came unsecured from the wall. I was able to lounge and catch the weight of the mirror, I wound up with bruising all down my leg, and one of my sons had scratches across his face. I was so upset I left the hotel room and lost my second evening I had paid for. When I called the manager to complain that the rooms need to be safe for infants so that they are not crushed, I was only offered another room, no other remedy. I am very upset because I worry that the next time a mother won't be so lucky and a child will die.

I could not believe that the hotel did not care about this issue, while the agreed to come and remove the…

Today morning I have checked out from hotel for my Malaysia trip. After reaching airport I realized that I left my wallet inside the locker locker. Since then I have been trying to to communicate the message but I am unable to contact the staffs.

My calls are forwarded and forwarded but I never got any proper response. I mentioned in the common no. available in the internet about the matter but received no response. Kindly suggest how to get my wallet back.

I am not a regular customer at Holiday Inns even though I am a member. I was surprised to be told that the room rate did not include breakfast. , also the toilet seat has some sort of material on it so we did not sit on it as usual.

I am not pleased with your hotel and doubt if I will never use this hotel a gin. I am a US Navy ship reunion coordinator and have a reunion annually at locations around the country, we have used Holiday Inns in the past, will you please respond to this message by using my email address.

I stayed at Holiday Inn Express & Suites Shreveport - Downtown on Friday December 20th. The elevators where not working so we had to carry all our luggage upstairs. When I went to take my shower the next morning we did not have any hot water.

It was miserable taking a cold shower in morning! The facility was outdated and dirty it was misrepresented on website when I decided to trust Holiday Inn for my stay.

Stayed at the Holiday Inn in Columbus, Indiana on Saturday night, December 28, 2019. The accommodations were nice but they are building something next door and the sound of pylons or something being drilled into the earth BOOM (wait 2 seconds) BOOM, ALL NIGHT LONG was terrible.

We feel that guests should be warned that construction sounds are constant and obviously do not have a stopping time. The town where we live has city ordinances that determine the hours that construction is allowed and it is banned during times when people are sleeping.

Has anyone checked on stopping the noise during the night? While we understand you have no control over this, we feel you should alert customers who are paying more than $100 a night to provide transparency for the customer experience.

We did not…

I have attempted to make a reservation for the last 3 days over the phone. Everytime I call the representative does not understand what I am saying and does not give me the information I am looking for. Today the representative hung up that call when I asked him to add my reservation to a group that I am traveling with.

The only reason I am trying to get rooms with hooiday inn is because my daughters cheer team is staying at the hotel. Can you have someone assist me will this reservation since it seems impossible for your representatives to complete over the phone.

I am calling because I would like to request adjoining rooms and what to make sure that is requested correctly.

We stayed at the downtown Detroit holiday inn. Our room had dirty towels on the floor, open soap and what looked like mold in the cap of the lotion. Our heater was blowing cold air so maintenance had to fix it.

The elevators were not working and the next morning I took a shower that went from freezing cold to scalding hot. None of the elevators were working in the morning. There were also no plates at breakfast. This is by far the worst experience I have had and the fact that I paid $250 for this is shameful.

I feel like we should get a refund or perhaps a free night to try it again at a later date when you have improved the hotel. Either way I look forward to hearing from you to rectify this.

I would like to put in a complaint on behalf of my sister Hellen Greyling who is still in hospital after returning 29 September 2019 back to South Africa and being admitted to Life Groenkloof on the 8th October 2019. At the above mentioned Holiday on a tour with a group and a friend she got into the shower which was digital, when she switched the shower on the water pressure threw he against the wall and fractured her shoulder.

She was bruised black and blue all over her body. She was taken in for an emergency operation at Liv Ankara where I do have the documentation of the doctor in charge and had 8 metal pins put into her shoulder.

She had to pay for a translater and a carer. No one made any effort to contact her family or give any advise on what to do next. She is today at Meulmed…

After fighting the system and getting lied to I'm absolutely tired of getting a travel company, not getting what I want and not getting discounts or IHG points that are due me. I prefer the express hotels, they are clean and friendly but having to pay before I get here, pray nothing happens, I am told that they are sorry.

I feel that as a person that plans well I'm advance should get the actual hotel on the phone and pay less because you use a booking service. Thank you.

Stayed at the holiday inn Express Slough last night, knowing full well there was no heating in that room , they was going to put a heater in the room and put it on for me as I was off to see a client and the room was freezing. On my return the room it was still freezing because they didn't put it on for me , had to sleep in my sock and jumper , they said to me , they would make sure it doesn't happen next time !

So much for a can do attitude they promote! Will stick to Hilton in future.

I’m Alicia Stigger, contacting the CEO in writing concerning my Stay at Holiday Inn Resorting Montego Bay 25-29 Dec, Confirmation # 27704060. I opened a case (10475633513) via telephone on 25 Dec. There were 2 issues/mistakes made by the customer service rep when I booked over the phone on 8 Oct 19 that was not realized until I checked in on 25 Dec , hoping to have a happy 1 year anniversary but

that proved not to be the case as a result of an inexperienced rep that booked my hotel stay. The 1st issue of having to pay for an extra guest despite booking for 2 adults/2 kids, one of which is a 13yo was satisfactorily resolved once I was promised a refund of the $320 I was unexpectedly charged.

The 2nd issue of being up sold an oceanfront view room by the customer service rep that booked my…

Terrible mattresses... no support whatsoever. No sleep at all. Was a faithful customer... Manager said scheduled to replace "sometime in the future. " After our faithful many stays in US, We're losing faith.

Also, rewards points take way too long to earn a night ... and when we can, use way too many points for a single stay.

12/25/2019 @ 2:15 p.m. EST USA

I just called the 1-888-HOLIDAY.....number and finally got a hold of a CSR that as rude as they come......when I told her my reservation was not being shown on their/the website.....you had ZERO response/answer....and wanted to get me off the phone call asap.....when I nicely asked for the direct hotels email to send a message about my stay.....she blurted it out......and I asked her FIVE(5) separate times to speak slowly AND ONE(1) letter at a time.....since it her feedback was running together.......so.....I replied....A as in Apple.......B as in boy....and she STILL would not do it that way.... so......I asked her to...."with all due respect".....forward my call to a manager....who speaks English(she sounded like she was from India....FYI......I am an…

Only In 2nd night of 5 night stay. Cannot state complaints in only 100 words. Senior travelers. Renovated room—terrible design, faucet leaking (still not fixed), room not cleaned, had to get linens from desk, no back on tv remote (batteries kept falling out), key cards did not work, had to be replaced, poor lighting, had to ask for lamp for roll out desk, (husband is diabetic and needs light for testing and insulin injection), pen in room fell apart.

Spoke to Earl Flowers, manager, this AM. Said he would take care of faucet. Returned this evening - not fixed!

Excellent customer response from James, who found and brought lamp to room.

I Lost $100 in my room(106) the manager said that the INSPECTOR AND THE HOUSE KEEPER get inside my room the Keeper goes inside but did nothing and I guess shes the one who stole it I just left my wallet inside my bag and go out in the room around 8am to take my breakfast I stay in the pool for awhile around 30mins and I never expect that things will happen to me!

the manager take no action in my complaint I am looking forward that you can Answer Back A lot of us seafarer are booked on this hotel so its a Big impact not to me but to our company that this things had happened to me. they don't even care about my complaint they just get my email and thats it Nothing No Action!

PLEASE RESPONSE ON THIS MATTER!

I just want to call your regarding the room that we have used dec 19-22 2019. The comfort room is insane.. pls check.. theres no division in cr for bathing .. shower water scattered all over.. i had a slight accident..

, pls dont wait for the next accident to happen.. , as holiday inn standards.. kindly check room 1236 of HI express Beijing.. thnks Conrad And Jovee Phils 632 9209242698 Merry Christmas