Home Depot

Oct. 8, 2018. Dear Sirs,I am a Vietnam Vet. Today at Home Depot of Tacoma, WA on Military Rd & Pacific. At check out a “Very Rude female” DENIED accepting my Military Veteran ID card . Before leaving I spoke to another Employee at Customer Service desk and She told me that MY CARD SHOULD HAVE BEEN ACCEPTED.

Evidently the Staff is not Up to Date ??? The words she said, and HOW she said them were “Humiliating”. I became so upset, that my wife had to drive us home... In the past, your Staff has always been very professional....

Please do something about this matter. Thank you, Mr. Robert Byrn / 21105 47th Ave. East, Spanaway, WA 98387 / Tel (253) 375-7661

This past August, I stopped by my local Home Depot store on Sawmill Drive, to purchase a laminate floor for my home in Columbus, Ohio. In order to get the quote, including installation, I was told I would need to pay $35 to cover the cost of measurements.

which would be credited to me if I went ahead and purchased the floor. I did not have my Home Depot credit card with me, so I charged it on my Visa Card. 93, charged to my Home Depot credit card.

When I didn't hear anything from Home Depot, I went back to my local store on September 8 and asked the man who sold me the flooring when it would be installed. He told me he didn't handle the installation and gave me the telephone number of someone named Ian who did.

I called Ian on September 10, but he wasn't there, so I left a message…

I bought a refrigerator for my in laws in March 2018. Approx two months later I found out the refrigerator was not keeping food cold and the freezer was not freezing food either. This started on Aug 22, 2018 the service appt was a no show, A tech was sent out the next day.

He found defective part and replaced it. This started it now freezing up with ice in the air tower and it then began leaking into the lower refrigerator. The were called again the ice blockage was cleared. Nothing further was done.

The leak got worse now it’s a steady drip. Tech came out again, replaced fan motor and blades, cleared ice jam again. The leak has not stopped. The tech was called again he checked his parts again fan blade balance cleared out ice again.

Put vaseline on door gaskets. But did not put in any new…

On Sunday morning around 9:40 AM I went into Store #2759 Home Depot in Gaylord, Michigan. Simply to pick up 2 5/4 8’ treated deck boards. There was 2 fork lifts in the area with other customers that made it hard to look at the racks of lumber.

Employee Mark (THE disrespectful JERK) asked if he could help me with anything. I did not see a sign on the bunk for #2 5/4 boards and asked if this was the #2 5/4 boards. He told me that this was not 5/4 it was a little larger then 5/4.

I told him I knew that and I did not need prime just the #2. He proceeded to repeatedly tell me it was not 5/4 it was larger, I repeatedly told him I knew that just wanted #2. After 3 times telling me this I told him I was not stupid and not keep telling me it was not 5/4 that it was disrespectful and asked him to…

On Sunday morning around 9:40 AM I went into Store #2759 Home Depot in Gaylord, Michigan. Simply to pick up 2 5/4 8’ treated deck boards. There was 2 fork lifts in the area with other customers that made it hard to look at the racks of lumber.

Employee Mark (THE disrespectful JERK) asked if he could help me with anything. I did not see a sign on the bunk for #2 5/4 boards and asked if this was the #2 5/4 boards. He told me that this was not 5/4 it was a little larger then 5/4.

I told him I knew that and I did not need prime just the #2. He proceeded to repeatedly tell me it was not 5/4 it was larger, I repeatedly told him I knew that just wanted #2. After 3 times telling me this I told him I was not stupid and not keep telling me it was not 5/4 that it was disrespectful and asked him to…

RE: Job # 1808073094 On August 7, 2018 I contracted with Home Depot for a roof replacement. Today is 9/22/2018. I was told by the sales person that I wound hear from someone to schedule an installation within 2 to 4 weeks.

The job is at step 5 and has been for several weeks. I have called the team leaders # at least 3 times and emailed one time. This is my second email concerning this matter. My next complaint is the fact that I financed the project with Home Depot.

As of now, per the Loan Agreement I am making payments for a service that I don't have. At this point I don't even have the option to cancel the project. Thank you for any help you can provide to get this job completed, Etta Zeigler

went to purchase new water filter, they refused to give me my military discount. Gave them my VA medical card because I did not have my original ID card. They refused me, since I have my DD-214 discharge paper and my VA medical card how do use refuse as not being a vet. Not much respect local vets.

When I go to Lowes they recognize my DD214 and they give my discount. What is Lowes doing that you can not.

This was done at the Home Depot store at your Summerville SC, address 190 marymeade dr.

I purchased the Worx 110 mph 600 CFM Turbine electric leaf blower in November 2017. About 1 week ago I was blowing leaves, pine needles and dirt off my deck and the unit slowly lost power and then completely quit.

That was followed by the ever present smell of a burnt motor. So, on 9/19/18 I returned to the Home Depot in Biddeford, Maine where I purchased the blower just 10 months ago. I had already ordered a new one on line as the store had none on hand.

I went to the store with the blower to return it and have the money refunded to my credit card I made the purchase with. Much to my surprise I was told that because it was past 30 days they could not refund the money to my card.

I was told I would have to contact the manufacturer to see what they would do. I was not pleased and cannot…

Bought and paided for carpet back in early June, the installers have been here 4 times now and still have not finished are carpet, 3 times they did not have enough,they broke are bi fold doors, never put any furniture back and worst of all did not power stretch are Carpet we are getting nowhere with this. Today is September 17 2018, Home depot just thinks it will go away but I have had enough.

when he found out i was african american he cancled and would not come to my home at the time we set for him to arrive he called me and said he would not be there because 7 other people had hime come out and did not hire him i dont have nothing to do with those other people it is appauling to be treated like that as a disabled person and african american.

the job was out of your tallahassee fl store.

On or about July 20, 2018, I purchased a GE washer and Dryer as advertised in your newspaper insert via the internet. I was told that the items were on backorder and would be in August 15th. , The dryer and washer were unpacked and left in my dining room to await the "kit" a period of 10 additional days.

On or about August 25th the servicemen came to install both appliances however, they said the washer was damaged and call for a new washer. At the time of the call, I was told that the washer would be delivered on Thursday, September 6. 2018.

" to The manager tried to reschedule the delivery for Saturday, September 8, 2018, but I have commitments. " Can you imagine? I can't. As it stands right now the delivery date is set for Saturday September 14, 2018. This delivery was and is nothing…

I got a Homelite 2-Cycle Gas Trimmer for my birthday (July 2017) at the Home Depot, 27th Street location Lincoln, NE. I am very disappointed in the customer service received.

First of all, they didn't offer to look at it, try to fix it or give me a replacement. Any new product should last longer than a year, especially when you don't use it all the time. It would not start!

I even took it to a small engine repair shop and was told it was of poor quality and they could not fix it. I have not looked at the reviews but I can imagine other people that purchased them had the same problem as myself.

The trimmer was on sale for I believe $139 and my brother got it for me as a birthday gift. It was charged to his credit card (Aaron Witherspoon, 301 Penny Lane #6, Ruston, LA 21270). He bought…

Purchased a Samsung washer/dryer set in May 2016. I have SIX (6) service calls on this TERRIBLE dryer!!!! Home Depot has been NO help and neither have the extended warranty people!!!!! I am planning on putting on Facebook about the HORRIBLE service and product this is and has been!!!!

12/21/17, 02/07/18, 9/4/18 service calls not counting the 3 prior service calls!!! This is UNACCEPTABLE for any appliance!!!

Bought Whirlpool washer and extended HD warranty. At ~ 2 y washer broke. Call and CS woman v rude. No help at 1st. With repeated calls finally sent service man. Washer needed part (he said) but took 2 wks. At 2 weeks he came, worked on washer, called me (I work out of town).

Said it was "almost beyond repair" and left house. Wife came home. No note there. She figured he has fixed it & turned on washer. House flooded. $2000 water damage to basement. Now at 30 days no washer, no calls from HD warranty dept (in Atlanta), no calls from people locally.

This has been a nightmare. I want (1) money refunded for washer and for the warranty; (2) compensation for the basement water damage; (3) compensation for many trips to a laundromat and all the difficulty this cause my wife who is recovering…

I also purchased window;s to be installed I didnt think it would be such a nightmare,I called home depot and was told Mr. Victor Suriano would come out to give me a estimate , when he arrived my husband told him we wanted a good quality window from Anderson he showed us a window and

a price we set a date to be installed the installer named Robert Wilson came and installed it . After a few day's we discovered it leaked cold air a lot and I notified Home Depot and was given Mr.

Chris Acona I told him the problem and he said all window's blow cold air when living near water sorry I dont buy that so he sent a man out named Joe to check it Joe said the window should be replaced when I told Chris this you may as well say he called me a liar because he said Joe work;s for me and he wouldnt have…

Be advice I own multiple card with home depot I also shop there very often and spend hundred of dollars My last purchase I bought 5 Gallons of paint to paint my house No one explain to me that if I do not used them I cannot make a return my point I did buy too many so few days later I take back one gallon and they refuse to take it back the associate tell me they change the return policy my opinion I don't think it fair they should verbally explain to the customer the return pol

on or about June 8, 2016 Home Depot delivered purchased merchandise to my home. The truck knocked over my mailbox of which I was told by the onsite manager that hey would get it fixed and for me not to worry.

After several days I contacted the local Home depot Store to file an official claim. I was told that they would look into it. my attempt to contact the Claims adjuster with Sedgwick was unsuccessful and voice mail stated they were out of office until a later date and referred me to another number of which I was unable to reach but left voice message.

I sent text msg to the person present when the damage was done and he stated that he has advised his boss at which time a requested he send me his photos of the damaged mailbox to corroborate with mine as I began to distrust the process…

we purchased carpet at the Home Depot in Fergus Falls Minnesota. We have done business there for a number of years. The deal on the carpet was that the installers would remove existing and dispose of it.

Also would move all furniture except our piano.. We took care of that. very poor communication between installer and store, first installer arrived , refused to move anything or remove carpet When I called the store they said they would take care of the problem.

the installer left, I waited to hear from the store did not and called them back 4 hours later to see what they were going to do about it. Could not get any answers. 1 Week later they sent 2 guys out again , they refused to abide by the contract.

Finally someone came they completed the job. Only after they had broken a plate…

I purchased a stove from home depot back in 9/2015, we paid for the extended warranty so if anything happens we would not have to pay to replace either exspensive parts or a whole new stove. Well on July 14, 2018 while using my oven there was a load pop and a flash of flames and my stove completely shut down.

So i called that warranty company for Home Depot, and put in my claim. On July 16th we got a call from the service provider to come out and look at our stove on July 19th they came and informed by husband what was wrong and they would need to order parts, and he would be back the following week to repair it.

So they placed the parts order on July 20th, on July 27th we still had not heard anything from the service provider, so I emailed them and asked for a status, At this time they…

Order H3208--31520 placed June 26, 2018 which apparently became lost in California. I even received a tracking system which didn't work since the items were not shipped for delivery on July 22, 2018. I called on Thursday with the complaint "where did you lose my order?" I was told that it had never been shipped from California, was found there, and would arrive on August 9? I am sure that was another "maybe?"

I have never had a complaint with Home Depot in all my business with them nor has my son, Dennis Schmidt who is a home contractor in Wyoming. He had now had to change his vacation for the 2nd time to come and install my cubboards.

This is certainly creating a problem all the way around and a real problem for me to have NO KITCHEN for almost 3 months when I planned this all so…

case no.11902645 I have had the runaround from many people from HomeDepo please feel free to call me. I cannot do this in less tha100 words. but, you are going to make me a Menards customer Gary Brockman 314-277-0941

I recently completed a customer service notice to you on your store in Orange, TX. In it I complimented 3 of your staff. Mr. Larry Bradley, Ms. Theresa Griffin and Ms. Anita Smith (now at the Hillcroft store in Houston.

I have shopped in nearly 2 dozen HD stores in CA, AR, MI, NJ, LA, OK, TX, and enjoyed the service etc. The best of these stores is the Orange, TX store - best by far. After taking the time to file the compliments I learned that no feed back has been provided, but if my comments had been negative I would guess that feed back would have been immediatel Let's try to be leaders instead of managers, and

treat our people with respect and at least acknowledge customer Kudos.

I purchased a framing nailer about 6 weeks ago. I paid cash and no longer have the sales slip. It stopped working and I tried to return it for a new one. I was told that they would not do that but if I paid a fee it would be repaired for me. I deal also with Lowe's and NEVER had this problem with defective goods when dealing with them. I have had other problems with your store in the past but will not go into it at this time. You may rest assured that I will no longer make ANY purchases from your business. The service and quality is just not there.

Frank Carvelli 603 Old Carrollton Rd Roopville, Ga 30170

Went to the store in Casselberry Florida on 1792 in Publix plaza to buy a lawn mower weed eater and eddger, a cash sale. My husband is a veteren and asked for the veterens discount. We are normally a Home Depot customer and have used to discout previously.

The cashier told him he was not eligible because his VA identification did not indicate service related. She was rude and condasending. We told her we shopped there often and had never had this response before. My husband asked for the manager.

Another staff member called for the manager. The manager came to speak with us. He did not seem to understand what the problem was. He asked the cashier what to do. She said we were not entitled to the discount.

This was the same cashier who started the discussion. She said smugly "I already…

After the reported news of firing one of your African American employee in Albany ,I am boycotting your company stores until he is reinstated ,with an apology.To day,on my way to your store in Tucson Arizona,I went straight ti ACE hardware to buy plumbing supplies.I will continue to do so ,until I hear from you,and will communicate my decision on Face Book and with all my friends and family.Shameful ,decision on your part Racism is not acceptable.

I do not like the self service check out why can't you have more cashier like it use to be. If you say it is cost savings then you need to lower your prices. I will be using ACE Hardware and Lowes more.

Ordered a Washer & Dryer. delivered on Thurs. 7/14/18. Installed broke my water valve shut off valve. Left washer & dryer in my garage. No one returns my calls. No one gives a dam that I cant do laundry. Claim adjuster never returns calls.

How long do I have to be without a washer because of your installer messing up? It's almost one week now. If I get no results I will get a plumber to fix my valve & dispute the cost on my Home Depot Credit Card bill.

This is the worse customer service I ever experienced with any company. I have been doing business with home depot for years but after this experience I will be purchasing from your competitor.

Having missed the date to put in a fence they showed up 2 weeks later to install everything was marked out and after having to leave for work took my 6 ft level out to check because the next morning I could see one fence pole off well there were 4 they also installed damaged gate frame which is also not even where they come together at top they hit and on bottom there gapped properly that goes the same with my walk thru gate not even close to square what beats all I'm still picking up cigarette butts talked with Dennis Henderson yesterday asked him to let me know if he received all my pictures uts the second day haven't ears from him I'll give him one more day and

then I will seek alternative satisfaction

Went to Home Depot yesterday and found out they are no longer giving discounts to Veterans unless you meet certain criteria. Retired, disabled or a "Dependent" So a "Dependent" who has never served can get a veteran discount but not an actual veteran. Countless Veterans have served in combat and were fortunate enough not to get wounded....but they are not eligible for a lousy 10% discount.

Home Depot has put "Capitalism" before "Patriotism" . This is not an American company. This is a company that touts the fact that they help veterans, but in truth,it is lip service and when it actually comes down to supporting the veteran they turn their heads.

Go to Lowe's, they still give ALL Veterans the respect they deserve.

IN APRIL OR MAY I CONTACTED HOME DEPOT ABOUT INSTALLING NEW WINDOWS TO MY HOME. A MAN CAME OUT FOR THE ORDER AND MESUREMENTS. UPON INSTALLING THE WINDOW, ONE WINDOW WAS LEFT OFF THE ORDER. I WAS TOLD BY GARY HALE IT WOULD BE REORDERED. 2 TO 3 WEEKS LATER I WAS TOLD THE NEW WINDOWS WAS IN AND I NEEDED TO BE SCHEDULED FOR INSTALLATION. IT TOOK MORE THAN A WEEK TO GET ME RESCHEDULED. ON THE DAY FOR INSTALLATION OF THE REORDERED WINDOW I RECEIVE A CALL FROM HOME DEPOT THAT THEY COULD NOT FIND THE WINDOW IN THE WAREHOUSE AND ONCE AGAIN IT WOULD HAVE TO BE REORDERED AS OF JULY 16, 2018.

IN ADDITION WITH REGARDS TO THE ORINGINAL ORDER, THE INSTALLERS INSTALL 2 WINDOWS IN MY BATH ROOM THAT I DID NOT OREDER (2 WINDOWS WITHOUT ANY INSULATION) I WAS TOLD THESE WOULD HAVE TO BE REORDERED ALSO. I WAS…

my complain was filed with a chat person about one of your rude worker name Tandy at the Mansfield tx store. called at her for some help a few time. she finally turned around. she seemed to get frustrated and pointed to the item I needed which was far and I couldn't see where it was.

Got upset and walked over to the item and pointed and walked off again. the item was at the top shelf. and I couldn't reach it. I had breast surgery and not able to lift my hands too high yet.

she finally turned around and hand it to me. she is at least 5'9" I thanked her and she just walked away in a rude manner. she must've been having a bad day which is no excuse for rudeness. I'm 76 yrs old and have been your customer for at least 20 yrs.

The online purchase that I made on June 7th was the worst experience I have ever had. The customer service was horrible and it got even worse after it was escalated to the resolution department. I can promise you I will never use home depot for another online purchase again and I would tell anyone that's even thinking about using them not too.

My story is way to long to get into but I am serious when I say they have no clue what good customer service even is.

I know this will probably go no where but, I have to let you know how I feel. On 7/14/18 I started looking for a dryer. I had just left two stores that had employees with bad attitudes and went into the Home Depot.

I was treated great and was not ready to buy yet but, I did' I figure when ever I need an appliance I could come here. Then came the delivery, I will never buy another appliance from Home Depot because the delivery service was the pits.

I do not want to deal with people like that ever again. Ken No. H2506-90911

I am writing about an issue we recently had at your Store in Poughkeepsie, NY 12601. We went in to purchase a new patio door and have it installed. We spoke to a very nice gentlemen who explained the different doors and how the installation process works.

We were told installation starts around 450-500 depending on how much has to be done during install. We were told a few days after the person comes to measure we would receive a call letting us know how much the install would cost.

NOT correct as have been getting messages all along from others just nothing from Home Depot. We have been Home Depot customers for many many years but this has really made us think if this is how your customers are treating how many other times have we been ripped of over the years.

Thank you for your time

Zero not 1 I just spent on 7-5-18 1400.00 on appliances and set a delivery date 7-12-18 my card was charged by Home Depot when the delivery did not take place, The store told me that they did not have control as the delivery was paid for by the manufacturer. The driver called and could not find my new home so he would not stop at the sales center to get directions. The Staff at the store said it was beyond hthere control as the delivery was a third party, But I bought the appliances from Home Depot.

I was not nice and said the next time they delivered would they send a smarter moron.

The thing is I did not buy the appliances from a third party Home Depot cannot get anything right.

I ordered vinyl siding for my house April 18, 2018 and paid $8000 advance that day. On 24th April, there was a personnel from Home Depot who inspected the house and gave me sheets to prepare for the project. The project was to be completed in the first weeks of June at the latest.

It is already middle of July and I do not have even the schedule and no one has been able to give me an update for the last one month. , I have been misled by your company and has kept me to stay ready for the project since end of April.

Last three weeks, I have been frantically contacting the manager and service co-ordinator for the update and they have promised and kept mum. I have been…

I ordered windows and a door around September 2017 and the installation is still not complete. The installer has been there several times but there are issues that really need to be addressed. I have been to the Lubbock Store 2 times to inform them of my complaints but no luck!!!!

I am now reaching out to corporate for help!!!

Also management of the install department came out and saw all the issues but here we are a year later and the big window in the back has backer rod hanging out!!!!! I am a very busy business woman and needed to make this complaint 6-7 months ago.

I really need a phone call (972)814-5316. I have several horrible photos!!!!

The Home Depot on Jefferson in Culver City . Every day there are more and more dogs in the store , not service dogs just people with dogs 10 to 15 at a time it’s out of control , manager does nothing .

Piss on the floors not acceptable in any place! Shelves rarly stocked , no doors for weeks , I was told they were turned away because there were two deliveries at once! This place is a joke , I spend an average of 60to70 thousand s year in there!

Now looking for an alternative store shocking! Staff very nice manager doesn’t know what he’s doing!!

Military ID was "not on the list" - WTF? Have been using it for years at other Home Depots with no problem. 7 Corners wouldn't recognize it because I was honorably discharged in 1973. Cashiers had no idea how to recognize a valid military ID. Customer service was no help - kep pointing to a chart saying "Your ID is not here"

Is this another tactic to chase vets away? It's working . . .

I HAVE BEEN WITH HOME DEPOT FOR A LONG TIME ALWAYS ENJOYED SHOPPING THERE BUT I'M VERY DISAPPOINTED WITH HOME DEPOT RIGHT NOW Just purchased a GE dishwasher JUNE 2018 from HomeDepot doesn't work does not clean the dishes isn't that what a New dishwasher is supposed to do had a serviceman out and they tell me that the New dishwasher needed to new update and I need to get Platinum dish soap I did and still not washing the dishes I called HomeDepot to peck it up ....

Home Depot tell me I signed for the product it does not work now it needs Maintenance done on it call SEVICE come on this is a BEAND NEW DISHWASHER !! I CALL AND TO DOMINIQVE AT CONSUMER SUPPORT SERVICE TOLD HER HOME DEPOT WILL NOT PICK THE DISHWASHER SHE SAID THAT WAS NOT RIGHT THEY SHOULD PICK IT UP IF IT IS NOT WORKING FROM…

Order shelving; 16" shelf track bracket 32 each, 60" shelf track standard 8 each, 80" shelf track hang track 4 each, and 12'x16" super slide linen shelving 8 each. Order all of these items on 6/28/2018. Though bought a few more items and took a few items home but had the shelving scheduled to be delivered on the 3rd of July. But after checking the height of our garage went back to Home Depot and had the 60" shelf track standard exchanged for the 84" shelf track standard.

the only reason I had the rest of it delivered because of the length of the shelving units 12' long. And the delay was they were short on the shelving brackets.

So it was suppose to be delivered yesterday between 7:00 and 9:30 am on the 3rd of July. Now its the 4th and a holiday and called and they are now loading the…

Item 1001-073-620 Model # GFM00748K Coronado Pergola with sling top and netting

I read the assembly instructions through before i preceded. I did have to re-drill three holes which didn't line up. There are still 4 screw holes for the corner brackets "J" which I could not line up. Upon completion I read the "care and cleaning" and the very last sentence "Keep the gazebo away from fire, freezing conditions. and inclement weather such as rain, hail, sleet, snow and wind" does not make any since, Am i suppose to cover this in the event of rain? However on page 16 there is a highlighted note telling me when snowing please turn the sling vertically to prevent the sling shutter from collapsing. I wish to verify that this should be satisfactory for my location in Lindsay, ON. I didn't expect to…

I purchased a new refrigerator and it was supposed to be delivered yesterday June 28th between the hours of 12 and 4, I waited all day for this delivery and when it came to be almost 5 pm I thought I'd better call the store to see if they are running late. I live on an Air Force Base and the store knew this when I purchased the item.

when I called I was told that the delivery Was re-scheduled for Saturday 30 June and I would receive a call telling me what time. the problem is that the delivery people could not pass the gate because I assume they might have had sometype of record.

I wasted an entire day waiting around and had already called base housing maintenance to pick up the old refrigerator. I also took everything out of the freezer and put it in cooler bags and coolers. now I will…

Employees not answering phone for hours!!

I purchased several appliances on 5/6/17 from home deport with 5yr protect plans. However the Refrigerator and dish machine (Never used) has rust on them. Home Depot or May Tag don't want to honor the warranty or the products.

I'm soo disappointed as a customer with both companies.

Thank you Hope Alexander

I live in Colorado Springs and I am starting a small business. I was told Honda generators were the way to go. I came to Home Depot because they are usually reliable. I have gone to two stores and called three stores to see if you had the generators. Online stated you didn't.

Each time the person cannot find the generators. I have dealt with Gavin at the Southgate store and Dylan at the Academy and Wooden store. They have been friendly but in each store they did not have the generators that I previously asked about. This is absolutely frustrating.

I need the generator but it seems none of your stores have them even though it's on the inventory. I have been told by two stores that someone stole them or your employees did not adjust correctly. Very upsetting to me.

Just thought you should…

At approximately 8:10 this morning I attempted to check out 2 items at the self check out lane. I went to one of the lanes which did not have anyone standing there checking out any items. I attempted to scan my first item and your employee Paul turned around and said that lane is being used by someone. I advised Paul when I scanned my item there was no standing or even visible to me in this lane. Paul informed me I should have known someone was checking out by the product on the bottom right side of the machine.

This is fathers day, and it was obvious Paul did not like working on fathers day. I am not sure what Paul may do at his position. If he had anything to do with the self check out lane he would have warned before I attempted to check out. After being dressed down the by Paul, he…

We purchased a refrigerator for over a thousand dollars and home depot scheduled a delivery date. My wife worked from home to accept it and when they arrived the refrigerator was damaged. We already cut the water/ice line and emptied the old one.

They told us we could not accept the damaged goods your stor delivered because it would void the warrantee. now our food is going bad and my wife has to stay home another day. I am so angry I already told ten people not to purchase any appliances from home depot and I plan on telling a hundred more!

Why don't you have quality control? You waste your customer's time and don't seem to care!.

ORDER NO# W929016940

On todays date at approx. 10am this morning (PHYSICALLY) went into the Sunrise florida (H.D) Home depot.... asked if there were cinderblocks in stock for a project needed for today and can we pay for the same day delivery as listed on line.... sales person assured me he could take care of me.... we proceeded with ordering 200 blocks....he checked the delivery and explained it could NOT be done today but can garentee we will have them on the 16th ....which is tomorrow ...I was okay with that since we have until fathers day to get this project completed..... Now as of 815 pm this evening I just got a call from another store here in Weston florida.( NOT THE STORE I WENT INTO AND PLACED ORDER IN...) they- (Weston store) now tell me, sorry we don't have your product in…

Kitchen Remodel Project started over a year ago in June 2017 that included HD Exteriors for installation of 2 new doors, one in kitchen and one in office, and a new window in kitchen. After months of scheduled and rescheduled inspections, shabby workmanship, multiple on-site visits and patch jobs, change of Project Managers and further delays, HD concluded that the products need to be uninstalled and reinstalled with all new materials.

That decision was made months ago and we are still without the new installations, have no date for installation and have not heard from HD with a schedule date. After multiple schedules and reschedules, time away from work, missed appointments altogether, failed inspections and damage to our kitchen structure as well as embarrassment to our friends and…