Home Depot logo

Home Depot

1.0
972 complaints

Address

2455 Paces Ferry Rd. Nw, Atlanta, GA, 30339

Home Depot customers are experiencing severe issues with delivery and installation services, including damaged products, missed deliveries, and extensive delays. Customer service is frequently cited as unhelpful, unresponsive, and unable to resolve problems, with many customers reporting repeated failed attempts to get issues addressed. These systemic problems are driving customers to competitors like Lowe's.

Common Issues

45% (238)
deliveryinstallationdamaged
30% (159)
no responseno helprude
15% (79)
defectivedamagedbroken
10% (53)
out of stockorder cancelledwrong item

Complaints

Home Depot logo

JOHN SWEET

Nov 24, 2018
0

ordered appliances from Glendora ca store was in upland store ask a question about my order was told had to go to Glendora store to get any answers ,is that right WOW,I am a pro member spend a lot of time and money in your stores I also went to the pro desk waited 15 min ask some one to call no one showed up upland store will be moving over to lowes a little more personal customer service they never once told me they were to busy to help pissed off ex customer john sweet 909-702-7350

Home Depot logo

g. skolnick

Nov 23, 2018
0

D. store and looked at water heaters. I was told to call a certain number they gave me to have it installed. Fast Water Heater Company came to my house, took measurements, and quoted a price. After the job took 6 hours plus 40 minutes of paperwork, I got the itemized bill showing the purchase price for the water heater was DOUBLE the price in the store, extra charge for one stair, extra charge for looking in the crawl space, and

a charge for 6 ft of pipe when only 3 inches were used. They overcharged me $1,100 and are only offering to refund me only $218. When I said I was complaining to Home Depot, the repairman said Fast Water Heater IS HOME DEPOT.

I was told by someone in Home Depot Corporate that this company is sub-contracted and NOT Home Depot. Home Depot is responsible for who…

Home Depot logo

Kathy Brewis

Nov 23, 2018
0

On October 28 we went into the Home Depot in Pasadena MD to look for and order carpet for our basement. The girl who waited on us in the flooring section was extremely knowledgeable and helpful. We picked out the carpet and pad, she told us about the 7 day carpet rapid install.

She wrote it up, explained that it would be $35 for the installers to come out and measure.

Also told us that we could either make 2 payments once the installers had the measurements or pay it all in full. We said that we only wanted to make one payment. She said that was no problem. So on October 31 the installers came out to measure, we received that email the same day, and went the next day to Home Depot to pay.

The young man tried to ring up the carpet for us, we made sure he was aware we were paying it in full.…

Home Depot logo

LOUIS HANNA

Nov 21, 2018
0

IF YOU GUYS COULD HANDLE MY PROBLEMS WITH YOU DELIVERY IT WOULD BE GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1- DAMAGED GOODS

2-LOST TIME

3-DAMAGED HOME

4-TIME LOSS FROM MY JOB

MY NAME IS LOUIS HANNA I LIVE AT 32 BRAMAU CT. BERLIN NJ 08009 MY # IS 856-882-9539 . I DONT BELIEVE ANYONE WILL REACH OUT TO ME ITS BEEN A RUN AROUND FOR SOME TIME NOW. MY NEXT MOVE WILL BE THE NEWS STATIONS AND SOCIAL MEDIA. I DONT WANT TO GO THIS WAY BUT YOU DO FORCE PEOPLE THIS WAY. I WILL GIVE YOU ONE WEEK. THIS IS YOUR LAST CHANCE.

THANK YOU,

BEAT DOWN AND NOT DEALING WITH THIS WELL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Home Depot logo

William Remick

Nov 21, 2018
0

Read my image (text).

Home Depot logo

DAVID DAVIS

Nov 19, 2018
0

Purchased a new stove guaranteed delivery Friday.... Delivery man fell delivery cancelled will not deliver until 4 to 8pm day before Thanksgiving!!!! I am 100% disabled vet.. what happens if stove doesn't work or delivery man falls again.. This is a joke when HD does not hire a delivery service org, with the manpower to cover emergencies or call outs there is problem with your organization. Looks like someone who knows nothing about second sourcing risk assessment only cares about $ and not the impact of meeting delivery dates should be replaced or maybe the customer doesn't really matter.

disabled vet thanks for your service

Home Depot logo

Tommy Nasworthy 864-380-6942

Nov 19, 2018
0

I replied that's great I have my eye on a John Deere mower outside. 99% apr. I called the store and talked to a very nice lady manager who said she was writing everything down and would have the store manager call me this was on Friday 11/16/18 around 4pm. DOES ANYONE CARE!!!!!!!!

All I wanted was a 0% apr for at least 18 months and now I will see if Lowe's treats its customers any better. Who ever reads this and finds someone who cares have them call me 864-380-6942

Home Depot logo

jeff kirk

Nov 18, 2018
0

I spend more than $150 g a year in your stores trying to save time I have 1 of my helpers return items we did not need I got store credit just fine The only problem is that I cant spend the store credit what is up with this shit so I have to pay my help to go back and spend it.

I think I will do this and at the same time I will walk around the store and push stuff off the shelves and brake it to make up with my extra cost I will have to do double so it hurts you more thank you

Home Depot logo

Diane Gillingham

Nov 17, 2018
0

I recently purchased a dishwasher from the store located at 157 Hilcrest PKWY Chesapeake, VA. 23322. The sales person was great; however, delivery was horrendous. The first attempt to deliver my new dishwasher failed because of issues with the delivery truck.

I had to take 3 hours off from my place of work to wait on a delivery that never happened. No one reached out to me to reschedule. Instead, the delivery company took it upon themselves to reschedule to another day without my consent or checking to make sure that day would be good for me.

I only found out about the new delivery date after I called the store to complain about my delivery service. Because I already wasted 3 hours of time from my work and no one can give me a definitive time slot when they can deliver, I have no other…

Home Depot logo

Michael G Mulawka

Nov 16, 2018
0

Incorrect parts were 'manufactured' for the thirty two inch storm door specifically made (manufactured) for my home. I ordered through the Home Depot Store located on Niagara Falls Blvd, Amherst, New York. I prepaid just under twelve hundred dollars for two thirty six inch doors and one thirty two inch door, the cost included installation.

The installation was subcontracted to 'rfinstallations'. Contact - 'M. com' ! Doors were installed by Robert Simmons representing 'rfinstallations'. The vertical side parts for the thirty two inch door were 'manufactured' (each) one inch short. It therefore leaves a small opening at the bottom of the door, on each side, through which the weather (snow) can be 'blown in'.

It was a month before the doors were (recently) installed. ' I have yet to hear…

Home Depot logo

Sharon Gallavan

Nov 16, 2018
0

I recently order laminate flooring and installation.

First Home Depot ordered the wrong product and if I hadn't checked would have been delivered. Re-ordering took another 15 days before it was delivered to me. Once delivered, I had to call them to find out who was installing the flooring and how soon they could get it done.

I stressed I had several very heavy pieces of furniture and needed more than one man. Home Depot assured me there would be more than one person as I paid extra for moving the furniture. The day the installer arrived it was one person who assured me he had done this type of work for 10 years and moving the furniture would be no problem.

The whole point was that I did not want my furniture pushed across the new flooring. I must have irritated the man because after he…

Home Depot logo

Clyde Sims

Nov 14, 2018
0

I am a Vietnam veteran and have a complaint about the Home depot store policy, which now prevents me from getting the 10 % discount on my purchases. The store personnel tell me it is because my Veterans Hospital I D card does not indicate that I have a service connected injury and therefore do not qualify for the discount.

As I said above, I served in Vietnam and was exposed to Agent Orange, a follage killer. as was used extensively to better expose the Vietcong troops . I now have many health issues due to exposure to that agent orange, which the Va hospital is constantly treating me for, and I generally feel bad and have to take many meds on a full time basis ,because of my expose to that product.

However, I was lucky enough to get home with all my body parts in tact, but over time…

Home Depot logo

STEVEN GORDON HYDE

Nov 13, 2018
0

On October 12, 2018, I bought an entire suite of appliances for my kitchen including delivery and installation with a scheduled delivery date of 11/10/2018 (order # H4617-163697). The night before delivery I was notified that the certified installer for the gas range was not available and I had to reschedule.

I rescheduled for delivery on 11/13/2018. I was not called the night before so I decided to call Home Depot the morning of the installation (11/13/2018) to inquire on the status. I was told that installation was still occurring as scheduled and that it would be between the hours of 0700-1100. No one showed up..

When I called at 11:20 to inquire about the installation I was told that there were no notes indicating that the install was to occur on 11/13/2018. Now I have rescheduled a…

Home Depot logo

Mark J Porcella

Nov 12, 2018
0

I went to the home depot store in East Hanover NJ asked an for some help about plumbing supplies and wasn't really helped much other than what aisle they were in. I went to that aisle and didn't know what I was looking.

I became frustrated and left. I went to customer service to speak to a manger. Bob arrived, I explAined the situation to him. We went back to that section and he called for the specialist and the same guy arrived Nick arrived that basically blew me off.

I didn't want his help , left and took my business elsewhere. I called and spoke to an assistant manager Sam twice sent several emails, with no response. I don't know if this is the way home depot handles their complaints, but in my line of work as a public servant, I most certainly didn't not. A disgusted patron

Home Depot logo

GARY LARUE

Nov 12, 2018
0

I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit.

I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it.

i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them.

If home depot doesnt have competent people…

Home Depot logo

GARY LARUE

Nov 12, 2018
0

I recently placed an order for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit.

I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it.

i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them.

If home depot doesnt have competent people…

Home Depot logo

Nancy Leonard

Nov 11, 2018
0

I went to Home Depot to order doors for new construction to find out that they only had 5of the 8 that was needed. The gentleman working took my name and number to call me and never did. tried to contact store the next day only to get the run around to every department finally ending up where I should been an hour later.

Went to the store to find out that the stores in my area do not work together. 00 there was no charge. I spent well over that. I am now being charged a delivery fee. If I knew that I would have saved me the money and put it in the open truck that I had at no charge.

My experience should have not been so frustrating to order doors and trim.

Home Depot logo

Randy Mael

Nov 10, 2018
0

00 of deck railing from the H Depot location in Placerville Ca. I went to the resister to pay at which point I told the clerk I was a veteran and asked if I would get the 10% veteran discount.

00 in H Depot gift cards I would like applied to the purchase. He called him supervisor to assist with entering the gift cards properly at which point she asked to see my veteran ID. I showed my discharge paper(DD214) which she did not believe was proper ID so the 10% discount would not be given.

I asked for the store manager who asked if I was military retired. I told him I served 4 years (73-77) and was honorably discharged. He referred to a Home Depot military retired printed guideline and said unless retired I could only avail myself of the discount on certain holidays.

I believe they were the…

Home Depot logo

GARY LARUE

Nov 9, 2018
0

I recently placed an or for slid in range and microwave from you Lufkin Texas store. I was told they woud deliver and install range if we bought a new power cord. When it was delivered the guy that delivered it had no idea what he was doing, he just kept says it wouldnt fit.

I infomed him that he legs on range had to be adjusted to raise it up. After multiple tries I told him it was fine. My wife and I ended up leveling it after he left. I asked the two man crew if they would help me put old range in garage and they said they could not move it.

i called store to compain and was told that it was a third party delivery and I could call them and complain. I told them that the truck said Home Depot on door and that was there job to contact them.

If home depot doesnt have competent people to…

Home Depot logo

Rochelle

Nov 9, 2018
0

Never have Home depot do installs in your home! They are the most unorganised company I have ever worked with! They make you pay upfront for everything, then they wont call you and you have to constantly contact them to get answers.

I bought over 10k of services from them in the last two months and it has been a roller coaster. When having my counter top installed, they told me they would have a plumber hook up my sink and tap at the end and when I came home from work to no sink to use, they told me they could send a plumber in 2 days for $300 lol.

Not to mention the mud left on my couch and the glue all over my cupboards I had to scrape off. Then when I paid for my back splash install and didn't hear from anyone for quite some time, I had to contact them many many times and they kept…

Home Depot logo

Donna LaFauci

Nov 7, 2018
0

I am very upset about the comments made to me in my home by an employee who came out for a carpet estimate. " Taken aback by this strange comment, I left the room. When I returned, I stood out of his way and again he made a weird remark.

This time he looked at me, laughed and turned away. I asked if there was a problem with the stairs and he said "No. " I have no words to express, politely, how upset I am. The only thought I have is that he would never have said this to a male client.

Considering the times we are now in, I am shocked that this company has employees that are not fully respectful of women. I certainly will not be billed for his services nor will I ask for any in home services.

My address is 1236 East Whitlock Ave. Salt Lake City, Utah 84106. This event occurred today -…

Home Depot logo

Donald Strumpf

Nov 6, 2018
0

I am a veteran and was just refused the veteran's discount at your Marple, PA store. In the past, I would just show my PA driver's license with it's veteran's designation. This time I was told that is no longer effective.

So I left my intended purchases at the counter and drove over to your competitor, Lowes. They had no problem giving me the veteran's discount when I showed my PA driver's license. If this is a policy of Home Depot, it is insulting, especially right before Veterans' Day.

What is your policy regarding PA driver's license with a veteran's designation? That is, does this entitle the bearer to a veteran's discount?

Home Depot logo

Ruth LaReau

Nov 6, 2018
0

I purchased a washer dryer from Home Depot and added a 5 year insurance policy on both. I never used the policy in the 5 years. I received a renewal purchase plan for my dryer, but not my washer from Asurion.

I called to add my washer and was told I would be mailed a policy. I never received it. I called again and was told by Pete ID 2125 it was too late to add washer or dryer because my offer had now expired!

I called Asurion Corporate office and was assisted by Susan, ID 1410901. She contacted Asurion and stated I would be receiving a call from Asurion and that my plan for BOTH washer and dryer would be extended until Nov 2019.

I did not receive that call. I called Asurion again and was told by Tahishia that a senior manger has since decided denied my coverage. Once again I called…

Home Depot logo

Mark Micciche

Nov 6, 2018
0

M. Micciche November 5, 2018

To whom it may concern at Home Depot,

I can’t tell you how pissed PISSED OFF I am with Home Depot!!! I’ve been shopping for a trailer and couldn’t make the purchase by October 31 because there were important details needed to be ironed out with the thing I was going to put on the trailer. I worked things out with the object I was going to trailer and pretty much new which trailer I was looking at before that, the end of October, but it was November 2 now and the interest free coupon had expired by two days.

The picture is this: I had already picked out your trailer, worked out the 18-month interest free and formed it into my budget. Problems with the object I was going to trailer were nearly finished, but it took another day or two. So I found this other…

Home Depot logo

Becky Bandea

Nov 1, 2018
0

In Dec 2017 I purchased a Samsung washer and dryer, a range and microwave. In the past I have purchased many products and been reasonably satisfied with them. But this top loading washer that I spent 700 dollars on is a piece of junk.

You cant wash more than 10 or so pieces of cloths in it and nothing heavy like a blanket. Why would you buy a 700 machine that does laundry like the soaking them in a sink? I asked my store (E.

Bradenton in Lakewood Ranch FL) to return it, they refused and referred me to Samsung. That's a black hole. I feel if you are going to sell expensive products you need to stand behind them like Best BUy does. So my question is someone going to help me with this or am I supposed to just forfeit 700 dollars?

Home Depot logo

Zayda Sofia Bonilla

Nov 1, 2018
0

I am completely dissatisfied with the service provided at the Home Depot in Glastonbury, CT. On Tuesday, October 23, 2018 I purchased a washing machine at this particular store. A delivery date was set for Wednesday, October 31, 2018. m. m.. m.

came and went and no one showed up. When I check the link to track your delivery it stated that my merchandise was on the truck ready to be delivered. m. When I called the delivery support #, they stated they did not have a delivery scheduled for me and that I would have to speak to Home Depot directly as they are the ones that schedule the delivery. m.

on 10/31 and the representative I spoke to stated that his system showed a delivery for 10/31 but not time was assigned to it. He indicated it was too late in the night to call anyone and that he…

Home Depot logo

Gregory Repine

Oct 27, 2018
0

I recently ordered two shelving units from the Show Low, AZ Home Depot (SKU 1001-466-3337). I had previously identified these as the units I was interested in on my computer. I believe it indicated that seven units were available. The order was placed on the morning of October 18th.

Delivery was scheduled for October 26th. I called the store on the 26th and was told they were not in but may come in late in the day so to call the following day. I called again on the 27th and was advised that the units were no longer available but that the Payson, AZ store had four in stock.

The lady I spoke with would check with the manager to see if the shelving units could be transferred to Show Low. I never received a call back so I phoned the Show Low store in the afternoon. I was eventually told that…

Home Depot logo

Mark Wallace

Oct 23, 2018
0

No communication . extremely poor service . just horrible service from the top down. Had a project I HAD to get done today but now its so messed up between me and contractors because of extremely poor or non exisant service from your company.

And I thought you have changed. Will Never do business with Home Depot again

Home Depot logo

Jennifer Hale

Oct 23, 2018
0

Husband and I searched for an exterior door for weeks.

Finally after an 1 1/2 hours with a rep in the door dept. we choose to order our $3000 door, It was supposed to be a wine color and we were told that was final price. Low and behold door came in about 3 weeks later they call and say it came in but it is white and do I still want it.

I was irate because it had been like 4 weeks total and I specifically wanted a wine color. So I spoke with a very pleasant associate named Diane that handles complaints ( god bless her) and she asked what she could do to make us happy.

I stated that I wanted to speak to a manager and wanted it marked way down due to the inconvenience as our door split at bottom on our existing door and we were in desperate need of a door. Needless to say she walked to…

Home Depot logo

Josie Pruitt

Oct 22, 2018
0

Order # W932398406. Hampton Bay White Open 5-shelf bookcase. Store SKU #1001703645. Part “L” missing!

Last Wednesday we ordered a bookcase online with 2day delivery. It came right on time. Good impression for Home Depot, right? Box was neat, no dings, no damage. My husband and I are both senior citizens and both disabled. Everything was going well. We needed it that day. We had 2 of our sons over Saturday morning to assemble this for us. They both had busy schedules, but took their time. They had it nearly put together when they discovered that one of two identical pieces was missing. If they had noticed it before they started they would not have put it together. The one piece was not marked but they figured it would work out. Turns out there should have been two. It is the trim on the…

Home Depot logo

David Lopez

Oct 22, 2018
0

Your policy returns is 90 days on some items. I purchased a white stove on line and due to some errors by the online orders and a store I was not able to get the delivery when I was going to be in Byron Ga- I live in Tampa Fl --350 miles away.

It was installed 09/17/18 in a vacant house being prepared or sale on the market and never used. 2. Due to concerns from a realtor, as well as a lady - I had to change the white stove to a stainless steel type, since microwave and dishwasher (which I purchased on line from Home Depot) were stainless steel, for a better possibility of the property being sold. 3.

When I tried to exchange the stove on 10/17/18 I was informed that it could not be returned because it was more than 48 hrs-- I ended up purchasing a stove more expensive than what I wanted.…

Home Depot logo

law

Oct 19, 2018
0

ordered a shower door 10/9/18 said between 10/16-10-19 delivery to store no product updates . finally on 10/19 told probably at store but not unloaded yet.

Home Depot logo

Robert Giraud

Oct 17, 2018
0

We need your assistance in the following matter. This issue is in reference to order No. H0932-63610. The appliance was delivered with a damaged and missing part on the right side. 109 140157. He came to our home on 10/15/2018.

The appliance tilts to the right side. We called home depot three times and we are still awaiting an answer if we are going to receive a replacement. We are concerned that the situation will get worse. Please respond to us.

Home Depot logo

Julie Boatright

Oct 16, 2018
0

My husband and I ordered a custom door early July, The door arrived to the store early Aug. We scheduled the door for installation mid-Sept. The day of the install the store called and said there was an issue with how the door was ordered and that they would need to send someone back out early the next week to measure and look at the space again.

After a few back and forths my husband went to the store - looked at the door to understand what it was going to look like installed. All agreed we are good to go and we still have no date for installation. Today's date is 10/16.

My ask is for a date to install the door. Thank you!

Home Depot logo

0n Sept28 I ordered a cub cadet snow blower 28 inch 3 stage And so far have not recieved it.I keep getting the runaround from Estes trucking co..

Oct 15, 2018
0

What can we do about this problem. If it does not come by Oct 22. can I cancel my order and pick it up at the store. com. Thank you Alan Isler

Home Depot logo

David Yankee

Oct 14, 2018
0

Bought new roof with 50 year warranty in 2006. Roof leaked on 10/09/18. Called local depot early am 10/10. Was told I would hear in 24-48 hours. Called 10/12 and was told by MOD that work order had been filed, but no other information was available.

Got number for Scotty Lee who called me back with number for Ray. Called Ray, left message. Got call from Ray that night saying crew would be at my house at 9am 10/13. Called and left messages for both Ray and Scotty Lee at 10:30 am wondering where crew was.

Ray called back at 11:15 saying crew would be here at noon. Crew arrived around 1:15 and addressed issue. Spoke with Ray, thanked him, and encouraged better follow-up and communication in future. Noticed small leak in same area. Called and left messages for both Scotty Lee and Ray at…

Home Depot logo

Michaelene Bohac

Oct 13, 2018
0

Ordered a fridge. 00 Never got call for delivery time. Called the store. No record of my order. Spent an hour back and forth next day with store, each time was told "we'll call right back" Never happened. I had to call three times.

Each time they said they would call the number I was calling from. One sales person called my cell even though I was told by the previous person they would call land line I was calling from. Turns out order was never placed and they wanted me to come back in to do whole process over.

) least they could have done was own their mistake. Guess what? I did not go back and went to Lowes and saved $500 in the process. Guess it worked out for me. Dave Bohac

Home Depot logo

Phil Krull

Oct 12, 2018
0

Ask for a quote to install a 30 gallon shirt electric water heater. Received a response within the hour from a Lee Heating & Cooling in Fort Walton Beach for $2500 discounted price. The quote was way too high, so I called two other plumbing companies in the area and got quotes for $1000 for the same water heater. Please see the attached quote from Lee.

Just to let you know of this problem that is causing you to lose business as I deal with Home Depot often.

Sincerely,

Phil Krull

Home Depot logo

Albert Closner / Rosy I Lopez

Oct 9, 2018
0

00 in construction material). I went by around 4:00 since he was picking it up at 5:00pm and an employee by the name of Severo said he had to talk to a "Saint" to get it filled. The order was filled by two young men by the time my father in law arrived and I asked Severo if someone could help load the material and he said in a very sarcastic way "WHY DON'T YOU AND I LOAD IT'.

I decided not to answer him and left to a meeting since I was already late. We have been shopping at Home Depot for several years and like today's purchase we appreciated the 10% savings we got thru our Home Depot card we've had since 2010.

Hopefully we'll never have an experience like this again. Thanks

Home Depot logo

Robert Byrn

Oct 7, 2018
0

Oct. 8, 2018. Dear Sirs,I am a Vietnam Vet. Today at Home Depot of Tacoma, WA on Military Rd & Pacific. At check out a “Very Rude female” DENIED accepting my Military Veteran ID card . Before leaving I spoke to another Employee at Customer Service desk and She told me that MY CARD SHOULD HAVE BEEN ACCEPTED.

Evidently the Staff is not Up to Date ??? The words she said, and HOW she said them were “Humiliating”. I became so upset, that my wife had to drive us home... In the past, your Staff has always been very professional....

Please do something about this matter. Thank you, Mr. Robert Byrn / 21105 47th Ave. East, Spanaway, WA 98387 / Tel (253) 375-7661

Home Depot logo

Thomas Short

Oct 2, 2018
0

This past August, I stopped by my local Home Depot store on Sawmill Drive, to purchase a laminate floor for my home in Columbus, Ohio. In order to get the quote, including installation, I was told I would need to pay $35 to cover the cost of measurements.

which would be credited to me if I went ahead and purchased the floor. I did not have my Home Depot credit card with me, so I charged it on my Visa Card. 93, charged to my Home Depot credit card.

When I didn't hear anything from Home Depot, I went back to my local store on September 8 and asked the man who sold me the flooring when it would be installed. He told me he didn't handle the installation and gave me the telephone number of someone named Ian who did.

I called Ian on September 10, but he wasn't there, so I left a message…

Home Depot logo

Thomas Mckirdy Sr

Sep 26, 2018
0

I bought a refrigerator for my in laws in March 2018. Approx two months later I found out the refrigerator was not keeping food cold and the freezer was not freezing food either. This started on Aug 22, 2018 the service appt was a no show, A tech was sent out the next day.

He found defective part and replaced it. This started it now freezing up with ice in the air tower and it then began leaking into the lower refrigerator. The were called again the ice blockage was cleared. Nothing further was done.

The leak got worse now it’s a steady drip. Tech came out again, replaced fan motor and blades, cleared ice jam again. The leak has not stopped. The tech was called again he checked his parts again fan blade balance cleared out ice again.

Put vaseline on door gaskets. But did not put in any new…

Home Depot logo

William VanCurler

Sep 25, 2018
0

On Sunday morning around 9:40 AM I went into Store #2759 Home Depot in Gaylord, Michigan. Simply to pick up 2 5/4 8’ treated deck boards. There was 2 fork lifts in the area with other customers that made it hard to look at the racks of lumber.

Employee Mark (THE disrespectful JERK) asked if he could help me with anything. I did not see a sign on the bunk for #2 5/4 boards and asked if this was the #2 5/4 boards. He told me that this was not 5/4 it was a little larger then 5/4.

I told him I knew that and I did not need prime just the #2. He proceeded to repeatedly tell me it was not 5/4 it was larger, I repeatedly told him I knew that just wanted #2. After 3 times telling me this I told him I was not stupid and not keep telling me it was not 5/4 that it was disrespectful and asked him to…

Home Depot logo

William VanCurler

Sep 24, 2018
0

On Sunday morning around 9:40 AM I went into Store #2759 Home Depot in Gaylord, Michigan. Simply to pick up 2 5/4 8’ treated deck boards. There was 2 fork lifts in the area with other customers that made it hard to look at the racks of lumber.

Employee Mark (THE disrespectful JERK) asked if he could help me with anything. I did not see a sign on the bunk for #2 5/4 boards and asked if this was the #2 5/4 boards. He told me that this was not 5/4 it was a little larger then 5/4.

I told him I knew that and I did not need prime just the #2. He proceeded to repeatedly tell me it was not 5/4 it was larger, I repeatedly told him I knew that just wanted #2. After 3 times telling me this I told him I was not stupid and not keep telling me it was not 5/4 that it was disrespectful and asked him to…

Home Depot logo

Etta Zeigler

Sep 22, 2018
0

RE: Job # 1808073094 On August 7, 2018 I contracted with Home Depot for a roof replacement. Today is 9/22/2018. I was told by the sales person that I wound hear from someone to schedule an installation within 2 to 4 weeks.

The job is at step 5 and has been for several weeks. I have called the team leaders # at least 3 times and emailed one time. This is my second email concerning this matter. My next complaint is the fact that I financed the project with Home Depot.

As of now, per the Loan Agreement I am making payments for a service that I don't have. At this point I don't even have the option to cancel the project. Thank you for any help you can provide to get this job completed, Etta Zeigler

Home Depot logo

Virgil Lund

Sep 20, 2018
0

went to purchase new water filter, they refused to give me my military discount. Gave them my VA medical card because I did not have my original ID card. They refused me, since I have my DD-214 discharge paper and my VA medical card how do use refuse as not being a vet. Not much respect local vets.

When I go to Lowes they recognize my DD214 and they give my discount. What is Lowes doing that you can not.

This was done at the Home Depot store at your Summerville SC, address 190 marymeade dr.

Home Depot logo

Harold L. Carter III

Sep 20, 2018
0

I purchased the Worx 110 mph 600 CFM Turbine electric leaf blower in November 2017. About 1 week ago I was blowing leaves, pine needles and dirt off my deck and the unit slowly lost power and then completely quit.

That was followed by the ever present smell of a burnt motor. So, on 9/19/18 I returned to the Home Depot in Biddeford, Maine where I purchased the blower just 10 months ago. I had already ordered a new one on line as the store had none on hand.

I went to the store with the blower to return it and have the money refunded to my credit card I made the purchase with. Much to my surprise I was told that because it was past 30 days they could not refund the money to my card.

I was told I would have to contact the manufacturer to see what they would do. I was not pleased and cannot…

Home Depot logo

Tom and Cheryl Duffy

Sep 17, 2018
0

Bought and paided for carpet back in early June, the installers have been here 4 times now and still have not finished are carpet, 3 times they did not have enough,they broke are bi fold doors, never put any furniture back and worst of all did not power stretch are Carpet we are getting nowhere with this. Today is September 17 2018, Home depot just thinks it will go away but I have had enough.

Home Depot logo

clarence bynes jr

Sep 17, 2018
0

when he found out i was african american he cancled and would not come to my home at the time we set for him to arrive he called me and said he would not be there because 7 other people had hime come out and did not hire him i dont have nothing to do with those other people it is appauling to be treated like that as a disabled person and african american.

the job was out of your tallahassee fl store.

Home Depot logo

Rose Bokavich

Sep 7, 2018
0

On or about July 20, 2018, I purchased a GE washer and Dryer as advertised in your newspaper insert via the internet. I was told that the items were on backorder and would be in August 15th. , The dryer and washer were unpacked and left in my dining room to await the "kit" a period of 10 additional days.

On or about August 25th the servicemen came to install both appliances however, they said the washer was damaged and call for a new washer. At the time of the call, I was told that the washer would be delivered on Thursday, September 6. 2018.

" to The manager tried to reschedule the delivery for Saturday, September 8, 2018, but I have commitments. " Can you imagine? I can't. As it stands right now the delivery date is set for Saturday September 14, 2018. This delivery was and is nothing…

PreviousPage 18 of 26Next