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Home Depot

1.0
963 complaints

Address

2455 Paces Ferry Rd. Nw, Atlanta, GA, 30339

Home Depot customers are experiencing severe issues with delivery and installation services, including damaged products, missed deliveries, and extensive delays. Customer service is frequently cited as unhelpful, unresponsive, and unable to resolve problems, with many customers reporting repeated failed attempts to get issues addressed. These systemic problems are driving customers to competitors like Lowe's.

Common Issues

45% (238)
deliveryinstallationdamaged
30% (159)
no responseno helprude
15% (79)
defectivedamagedbroken
10% (53)
out of stockorder cancelledwrong item

Complaints

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DAVID Williams

Feb 25, 2019
0

On February 13, 2019 at around 4:00 p.m., I brought my presser washer back to the Home Depot (1919 Wells Road, Orange Park, Florida to have your service man see why It wouldn't start after he said he had fixed it a couple weeks earlier. I took all the gas out of the tank to transport it to the above location. The service guy asked me if any gas was in it, I told him I took the gas out of the tank for transporting it to their location. He said he'll take a look at it. I walked around the store and purchase several items. When I return, the service man told me I had water in the gas. Let me back up here. When he claimed he fixed it the first time, he was talking so fast, I forgot to ask him to start it up. So I put the presser washer back into my car.

He showed me some gas in a plastic…

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Andrea Ficaro

Feb 24, 2019
0

I placed a special order for blinds on 9/6/18. It was the first time I ever heard the word valence return. When I came home and looked at my existing valance returns, I knew there was a problem with my order.

The next day I called the store and spoke to someone in the blinds dept. and explained that although I was ordering inside mount blinds, some of the 3 of the windows, aside from the one on the door which would be outside mount, would need valances with returns.

This is because the depth of those windows isn't quite deep enough for the blinds so they stick out some. I emailed pictures as Home Depot staff requested and then I waited for a call back that same afternoon as promised.

That call never came so I sent another email the following day. 3 days later I received an email and was…

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robert linhart

Feb 23, 2019
0

Hi I've been a loyal customer for many years. But your store in richmond ca. has a problem and its getting worse. Many latinos are using valuable parking spots thru-out your lot all day long and not buying anything. They are either looking for work or selling mangoes and oranges.

The place is a zoo. They block the walkways around the entrances, throw trash on the ground, and harass valuable customers as they approach the store . They hang out in the lots sitting and standing and block empty parking spots because they won't move.

Trash bags hang from the trees in the parking lot where trash builds up from them. They can be seen pissing between the cars in the lot also. I won't let my wife go there and shop by herself anymore.

Your security used to keep them out of the parking lots but I…

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Frank COLLINS

Feb 22, 2019
0

Went on website and saw that if you ordered $45. It more that you could get free delivery to your home. So I placed an order and it totalled $60. I chose to have it sent to my home address so I would not have to drive the half hour plus each way.

After completing the order i was sent a confirmation regarding my order. I saw that only 2 of my items are being sent to my home address and the other items were being delivered to the store I didn't want to drive to.

I called to cancel the order two order twice and was told that the 2 items that were being shipped to my home could not be cancelled, some of the items that were being shipped to the store were cancelled, however a couple of store bound items could not. I would have to wait for them to be delivered to the store, call the store and…

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william Barber

Feb 15, 2019
0

I have been a customer of home Depot ever since the store opened in Westerly Rhode Island, I spend over $10,000.00 per year in the rental department alone. On Thursday February 14 2019 I rented a dump trailer for a 24 hr period. We took the trailer to job, loaded and went to dump, the electric hoist went up only half way due to weak battery, had to unload concrete and broken block by hand. The trailer has a solar powered charging system so we went to job ,loaded trailer and went to dump,no power for dump cylinder. So we had to get a truck and jumper cables to get it to work.

I returned to home depot in westerly RI to see if they would change battery and be on my way back to work instead the tool rental supervisor had me unhook and put towards the sun ,saying "its solar charger and is weak…

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Jerry Isaacs

Feb 15, 2019
0

I am writing about a Home Depot policy that is, in my opinion, unfair to the customers. I purchased an Electrolux Washer/Dryer (over the phone from California) for my daughter in Austin. As you know, the purchase includes delivery & installation.

I admit the purchase was a year ago, but my daughter hasn't spent much time in her apartment. The washer recently began to leak, and the dryer vent is clearly not hooked up properly, as her apartment steams up and "stinks" when in use.

" As a building contractor for 40 years, I'm very well versed with these kind of issues. I agree that in most cases, if there was no leak for 30 days, one can assume the installation was done correctly, however, it's possible that the leak was a very slow drip, and

took a long time to show itself, or perhaps the…

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Veen

Feb 12, 2019
0

It takes 20 to 30 mins for someone to answer the phone. Then they ask you twice what did you say. Your service is terrible and it is a wonder you are still in business. Even when you get to someone thay transfer you two or three times before you can even talk.

What a disaster for Home Depot.

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Julia CottmanBey

Feb 11, 2019
0

My complaint is with your delivery service they to not want to do their job. I have made three (3) purchases since September 2018 . Each time it was some made up problem. This time I purchased a washer on February 2, 2019 .

Measurements were made correctly before purchase delivery person try to say they weren't returned product. I had a professional contractor do my measurements to make sure they were right said there was no reason my should not had been delivered.

Already had two washers before , also a dryer that was delivered from your company. As a senior and long time customer it has caused me an inconvenience not once but twice. My space is 27cu ft.

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B Simms

Feb 7, 2019
0

rented small compressor an floor nailer in Bloomfield CT. compressor waqs rented damaged cause as I brought it home an turned it on the on lever broke ........ Brough it back UR employees put it in the on position an gave back 2 me..

I BOUGHT INSURANCE AN IT'S NOT REVELANT ,SO WHY SELL IT AT ALL? OFFER THE OPTION TO COVER THE EQUIPTMENT UR RENTING .. SO BASICALLY I BOUGHT AN INSURANCE FOR NOTHING . THIS NEEDS TO BER BROUGHT TO THE ATTORNEY GENERAL OFFICE OF MISLEADING PRACTICE..

CHANNEL 30 NEWS WILL GET A COPY TO LOOK INTO

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John rice

Feb 6, 2019
0

today 2/6/2019 after spending over $250 dollars my wife and I stopped by service desk to ask a question about the policy of matching a competes price. The girl at the desk said it would be up to the manager,he said the item was not the same and my wife showed him the picture from Lowe’s and his store he kept diving me differant answers and

I asked if he was going to honor the lower price thr clerk stated to write the order and when I asked for the military discount he said I couldn’t, get that I asked where in the store was a sign not giving the military discount I finally had enough of his shit and I told the clerk to stop writing the order the store help in great but th manager is full of himself I hope that you will address this mangers attitude

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Vivian Keels

Feb 5, 2019
0

This complaint is in regards to a door with an oval glass shaped design like a stain glass window in the middle of the door. I purchased a storm door and the door with the stain glass that had a five year guarantee.

About 4 months after the doors were installed the glue that was used began to seepout onto the glass and from the start of this problem until now they have not come out to repair or even look at the door. Recently they said they can't send someone body out that I need to take a picture.

However, I asked them to send a representative to look at the door and to take a picture because I do not have a smart phone. com a copy of who can help us get the door repaired because my email is new, as a senior, I feel I am being taken advantage of and I have invested over $500 and

also I…

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Larry

Feb 3, 2019
0

I was at one of your Home Depot 12218 Apple Valley Rd, Apple Valley, CA 92308 yesterday 2/2/19 and at the checkout I asked about military discount as I always do. Besides the great service when I shop there I like the fact that you give us a discount.

I served one tour Vietnam back in 1972 and served two years in the Army because I was drafted. My point is that when I showed the person my drivers license it is stated Veteran. The person stated that I need a government issued card to prove that was a veteran.

I have VFW, American Legion, and Amvets memberships. What I don't have is a government issue card. I am not a 20 year veteran where you would automatically have one. I would like to thank you for the time you have assisted me in a discount.

Going forward I believe I will need to…

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Kathy Vrudney

Feb 1, 2019
0

My husband and I purchased an LG WM3700HWA washer on Tuesday, January 29th at the Home Depot Store in Greensburg, PA. We were told the washer would be delivered today (Feb 1). The delivery men showed up around 9:45 and although our driveway was plowed they would not come up the driveway because the truck was so large they would not be able to turn it around.

My husband took his pickup truck down the drive way so they could load it on the back of his truck. They loaded the washer onto his truck, he brought the truck up the driveway and upon removing the washer from my husband's truck to bring it into our home the delivery men dropped the washer.

They inspected it, and it was dented on the side and the front panel was bowed out in the center. My husband called the store in Greensburg and a…

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William

Jan 31, 2019
0

I have appreciated treatment as a military veteran of Vietnam receiving 10 % discount on purchases. This week at the Hwy 70 S store in Bellevue Tn. I was denied the discount because my card didn’t show a service connected disability.

Although it doesn’t say on my VA card, I receive 60 percent service connected payment. Your associate was very poor in the fashion she communicated this new rule. Thank You

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Rose Neveux

Jan 28, 2019
0

It is literally IMPOSSIBLE for me to get in touch by phone with our local Home Depot in Torrance. , then asked my husband to hold on a I had things to do. We NEVER got a pickup. I want to buy a $5000 PLUS walk in bathtub with jets.

I was told to call 1 800 430 3376. Absolutely NO assistance from them.

Finally today, I asked to speak to the store manager, but was told I would have to seek to an assistant. He. in turn, said I could always speak to a manager. NOT TRUE!! The Dept. reps NEVER pick up the phone.

They most likely are out of reach. Can you imagine how frustrating this is to any customer? Look at our account--Leo Neveux. We have spent thousands and thousands of dollars over the years. We are 83 years of age. When we built an apartment on our R2 property, just about everything…

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Laura Franchi

Jan 25, 2019
0

The entire shop/order/shipping was horrendous. Missing items, double orders. My refrigerator/freezer doors still scrap as it was never leveled. I have never received my new handle. Feet for the dryer were missing, so not installed. My oven light burned out in 7 weeks.

Tried talking to mngt for mth, only to get excuses. No help, no follow up, no resolution. Lowes is quite happy to help me with my new house though

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JoAnn

Jan 24, 2019
0

Customer service at this store is not helpful or cooperative. I purchased a Sam Sung microwave on December 16,,1918 Was delivered 12/20/18. Used it on 12/24 did not heat up. Repairman came 1/2/19, said to call n ask for another microwave.

)Was told another purchase was needed $412 before it could have receive another one. The money would be credited back, I have called several times going back n forth with customer service Home Depot. Was told today that it will be credited to me by 1/30/19.

I had planned to purchases a refrigerator, washer n dryer n stove. They just lost my business. Was not offered any incentive to purchase again. Thank you j

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Louise Pfister

Jan 24, 2019
0

If I could give less than one star I would. Both items delivered under order # WD52373549 were severely damaged and unusable. Both came in sealed boxes but had to be damaged by carriers. I spoke to Sara 1/22/2019 and arranged to have the tub picked up by a delivery service at 631-273-9032, but I am unable to reach them.

I have wasted several days waiting for a delivery that was totally unusable and more hours trying to arrange returns. Yesterday, I returned the vanity to a Home Depot in Brooklyn, since as a contractor it is very expensive for us to have plumbers waiting for an item to be installed only to find that BOTH are unusable.

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john broughman

Jan 23, 2019
0

Vet discount not given at Home Depot. 95 worth of material at Home Depot in New Smyrna Beach, Fl on Monday 01-21- 2019, went to check out and asked for Vet discount, was told that was not offered to regular Vets, unless wounded in service, or still active duty, than they showed me a plac card with a bunch of Vet identification cards on them and

asked if I had one like those. I said no I only have my drivers permit with the V for Vet on it and I have my VA identification card. They said that wasn't good enough that I was only a regular Vet and didn't count.

I said well, somehow I avoided getting my ass shot during my service, and there isn't too many 74 year old active duty out there, I will go to to Lowes where this isn't an issue and they recognize and respect Vets that have fought for…

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Byron Terry

Jan 22, 2019
0

Hello, My name is Byron Terry and I am contacting you regarding a net order placed for a Kohler toilet In August 2018. (#WD26144426 for $382.34). Paid by Paypal. It arrived broken but we were unaware of that until it was opened for installation.

I picked up a seat at your local store and in a conversation at checkout the associate mentioned I could get a quicker replacement by buying another toilet from the store which I did. This one is the one I installed. He also set things up for a pickup of the broken one which took place a couple of weeks later. I was told my refund should show up in “3 to 5 days” after the pickup. Someone called and asked that we tell the pickup people “ don’t return it to the store” and again assured me the refund would show in my account in “3 to 5 days” and…

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THERESA SISLEY

Jan 21, 2019
0

I find it disgraceful that Home Depot has a new policy of not giving a veteran a discount on their purchases. These men and women fought and died so you could have your freedom and your rights. I will no longer be a customer of Home Depot since they treat our veterans so horrendously.

The manager at your Sprague Avenue Home Depot in Spoke Washington is another example of a horrible business practice. "

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JOHN A BAKKE

Jan 20, 2019
0

20,2018) A NEW ONE WAS INSTALLED BUT DID NOT WORK EITHER. AFTER NUMEROUS PHONE CALLS AND 45 DAYS LATER WE WERE REIMBURSED FOR THE AMOUNT WE PAID FOR THE REFRIGERATOR.

HOWEVER, DURING THOSE 45 DAYS (THANKSGIVING INCLUDED) WE HAD NO CHOICE BUT TO USE COOLERS TO KEEP OUR FOOD PRESERVED, ORDER OUT OR DINE OUT. THIS WAS A TERRIBLE INCONVENIENCE.

ALSO, IT WAS EXTREMELY COSTLY BUT WE HAD NO CHOICES. WE FEEL THAT WE SHOULD BE ENTITLED TO COMPENSATION IN SOME WAY FOR THE EXTREMELY LONG TERM LOSS OF OUR REFRIGERATOR.

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Robert Kenyon

Jan 19, 2019
0

I found Home Depot to be extremely rigid when it comes to returns. I had a Christmas gift that I returned to your 16121 N. Dale Mabry Hwy. store in Tampa, Fl. Since it was a Christmas gift, I didn't have a receipt.

The store gave me a store credit for the amount of the product so that I could buy what I wanted. The product that I wanted was only available on line so I asked if they could order it for delivery to the store and I'd pick it up.

I'd pay for it with the store credit. They said that I couldn't do that which totally dumbfounded me. I can't use this store credit for on line or at the store to get what I want. I can't believe that a retailer like Home Depot could be so non-user friendly.

I've called twice and stopped at the store twice with no satisfaction. 00 item…

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DANA ENGLISH

Jan 13, 2019
0

00 sale because #0529 manager stated he was over budget and could not accommodate 12-18 month interest free sale. This is the second time I have requested to speak to him and he was unavailable or too busy. I was told that only your marketing department could send out special offers.

They are dropping the ball!!!

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kevin richardson 3315 McGuire Dr Richmond Va 23224 804-233-5022

Jan 11, 2019
0

Home Depot installed a roof on our home and the warranty is still in effect and we have serious issues. I've called and talked to a representative but no one in the last 30days has come out. The roof is causing problems inside the house as well.

Sarah Moore is our contact person and we have not heard from her.

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Sandra Fischer

Jan 10, 2019
0

I recently ordered carpeting and it was installed. My complaint is that there was a whole room of carpeting left. I feel that the measurements where wrong. I paid for this extra carpet and am very upset not to get reimbursed for all the extra carpet.

I would never recommend home depot for carpeting since the happened to me.

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Shonna

Jan 4, 2019
0

I have been waiting a few weeks for a manage to call me back. I ordered 8 crates order # WA46818605. They were to be shipped one day, when that day came nothing. Not an email ,call, nothing . I called and they said it will a few day.

That day came and nothing . I called again and they stated they weren't sure .

Meanwhile I lost the job I was working on because I missed the service deadline ($1500 Recordation fee). The bad apart about losing this job is that she has large jobs that she always have business. This was a great opportunity for my small business .

I knew I could count on Home Depot ,but as we can clearly ,see I was wrong. After a few days of calling the home store and them saying the product was still not in . I called the 1800- where they advice me it was .

I got to the…

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Diane

Jan 4, 2019
0

I’ve already called in a complaint but wanted to also submit it in writing. I purchased flooring to be installed, when the installers came they tore up over 1/2 my flooring then complained there was mold and the floor was wet (there was no mold and

the floor was dry) They left my living/dining room a mess with half the floor tore up and debris from the old flooring everywhere. I have no idea when the flooring will be put in and feel like I should be compensated for my time lost from work and having to finish removing the flooring myself as well as the frustration and inconvenience this has caused me.

I’m a single older woman and I can’t afford to take time off work especially when the flooring never was finished and I’ll need to take additional time off to get the job finished. I…

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kevin richardson

Jan 2, 2019
0

we had a roof put on by home depot the warranty is in effect we contacted the right people the problem is serious and they never sent anybody out after we talked them there excuse was it sounded like a structural issue the contractor replaced boards so if its structural its on home depot talking on the phone and making assumptions and not coming out and seeing the problem and not honoring the warranty

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JACK D. GIBBONS

Dec 28, 2018
0

I attended the pro desk for a price on a special order item. I had a pen in my hand that was given to me for a donation to the Children's Health Foundation. The first thing she asked was where did you get the pen. I told her from where I had acquired the pen. The associate persisted in saying it was her pen and that I had taken it from the Pro desk. This was done in front of another customer. In short, the associate accused me of being a liar and a thief over a pen that did not belong to her.

Jack Gibbons

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Eugene Walton

Dec 28, 2018
0

I went to Home depot to secure installation of a bathtub and tub surround in my home. I previously had Home Depot install a shower in the same bathroom but now need the bathtub reinstalled. The Home Depot representative took my information and scheduled an installer to contact me within 24 hours.

After 15 days and no contact from an installer, I went back to the store and tried the whole thing again. Another person rescheduled the appointment and assured me that I would receive a call within 24 hours. After another 10 days and no call I went back to Home Depot only to be told that they didn't install bathtubs.

I would greatly appreciate someone who cares to contact me and help arrange my bathtub installation. I cannot explain my level of frustration at this entire situation.

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Yolande C Heijnen

Dec 26, 2018
0

I ordered a stove WD42864838. I was given a call on Saturday, Dec 22 to get my delivery confirmed and I was given a number to call for a certificate of insurance. The number given was 2017588081. I have been calling that number every day since then.

apparently they were open (as per their answering service ) on Monday, Dec 24, and should be open at 8 am during the day, including today, Dec 26. I have been on hold indefinitely and have reached out to Home Depot about the issue.

I have been given other numbers, all useless, sa 1800 432 2737, which is only a number to order parts or to order things on line. I have called the Home depot helpline, also useless, and have been on hold since 8 am with a gentleman, who proceeded to disconnect me.

I called back, and am again on hold for another 10…

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Joseph J Adameck

Dec 21, 2018
0

I ordered a GE Dishwasher during Black Friday sale 2018- dishwasher was not available for delivery until 12/21/2018- right dishwasher BUT WRONG COLOR delivered. I contacted store where purchased- manager will exchange dishwasher but will not honor Black Friday price ?? 00 for replacement ??

Store manager was useless- arrogant/rude and not willing to help at all. Appliance manager said best she could do is give refund on wrong color dishwasher. She agreed to have dishwasher picked up but could not provide pick up date ??

She told me she would email me a copy/proof of refund- she did not do ?? I am very disatisfied with what I experienced with Home Depot and will share my displeasure with other…

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Teresa Richardson

Dec 20, 2018
0

Ordered a package on Dec 11. I put in my full address and made my order. Realized 5 minutes after I put the order that the website cleared my apt number so I called home depot and told them. They toldeven they couldn't correct it on their side that I had to cancel the order and redo it.

Well if I did that I would have to wait 3 to 5 days for the money to go back into my account to rebuy it. which they never did. So I have called this shipping company for the past 4 days and all they say is it is coming.

Worst shipping and customer service ever.

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Jean Ann Daniels

Dec 18, 2018
0

In October of 2018 I ordered flooring to be installed I placed the order at the Kingman Arizona store in person. The lady that took my order said she didn't work in flooring but would take the order anyway. I asked how much was charged for installation and she said she didn't know. OK.

She told me someone would call to come and measure a week later I called to ask about when I could expect someone to come measure. Then they set the appointment. This is the first prompt I had to give this store to do its job.

After the measuring another week went by. So I called. I could hardly hear the girl on the phone. She said she could go over the order over the phone and I said ok. Well I couldn't hear her as her phone kept going in and out.

I kept telling her I couldn't hear her. Then she says "you…

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Stanley Colburn

Dec 15, 2018
0

00 6 windows and one bay windows to be installed Sept 11 didn’t happen we where home that day know one show up received call a few days latter a was told it would be Oct 6 th Because we didn’t confirm Sept 11 and this was the date that was given to us by mr.

Cutter Finally windows got put in on October 6, 2018 on October 16 we had a major rainstorm and The bay window in our living room leak like a sieve water was running down the walls on the floor and continued until the rain stopped I called the next day to our local Home Depot and they took my complaints and said they would get the complaint to the project manager and

that he would call me a soon as he got the email two days later I heard from the project manager the next day he came out and looked at the window said that it would…

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James S Knapp

Dec 13, 2018
0

Ordered a washing machine in store on 11/29/18 the rep was so confused and somehow entered the wrong phone number delivery couldn’t call to tell us the time and day they were coming out so just showed up. We weren’t home but if he would have pushed the doorbell I could have answered it and been there in 5mins.

Phone number was fixed after first complaint received a call for second delivery window. No one showed or called. Was told the machine was damaged and they had to wait for a new one. Another week later and a third schedule and no one showed.

I’m so done with Home Depot. Lowe’s is across the street.

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Jim Pac

Dec 7, 2018
0

I have been scheduled for an appliance delivery truck and for six times straight over the course of a month I have waited the 4 hour window only to have them not show and not call. After another no show I call the delivery number and am told by a robo person that I am scheduled for another day.

This is done with no regard or respect for my time. I have lost over 20 hours of wages and more importantly screwed up several days waiting with no delivery. This has to be the worst customer service in the history of retail.

This is out of the Danvers store but I'm sure if you run your business delivery like this Home offers the worst service in the world. Everyone that I've told is appalled and will make sure to go anywhere but Home Depot

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Eric Peterson

Dec 4, 2018
0

The problem started when I purchased three shades and two were not cut to the correct length. I should have measured them before leaving the store. I thought the employee would have double checked for the correct measurement before handing me the product.

When I returned the shades the following day the store was not busy at all. There was only one person working in the shade portion of the store. I was waiting for the shades to be cut again. The person working in this section of the store was dealing with a woman who was purchasing carpet.

After 20 minutes of waiting the employee in this department of the store told me it was going to be a bit longer. She further informed me the other person who works in that department was on break. After thirty-five minutes I went to customer service…

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Nicholas Ross

Nov 30, 2018
0

Purchased Whirlpool Refrigerator Model#WRX735SDHZ01 on11/11/18, Delivered on 11/15/18. after waiting 24hrs. ice maker did not fill/work fridge & freezer cool not cold.

Finally it stop working totally. I returned to store salesman "BOB" several times during the week of 19 Nov. Each time I was told I would receive a phone call by the end of the business day for delivery of a replacement unit. This never happened.

I finally called them on the 26th.. They promised a delivery on the 29th. I waited until 3PM. on the 29th and called them, I was told then that the delivery was rescheduled for Dec 5. THIS IS BS I'VE WAITED ALL THIS TIME, LOST OVER $150 WORTH OF FOOD AFTER STOCKING THE UNIT ON 11/15/18.

I will never buy another appliance from Home Depot. 86 all this time and I still don't have…

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Thomas Smith

Nov 24, 2018
0

Recently went to the HD in West Seneca N Y to purchase carpet. The salesperson Sharon was very helpful and listen to all our needs and wants, we scheduled an appointment and thought we were all set. They came to measure I told them exactly what we wanted totally ignored our requests?

00 charge to remove a bed? I have floor area of 23 square ft and they need 37 square ft to cover it, told me a lot of waste. I expected the price to be different than quoted at the store but a $800 more is high.

If I would have known that there was such a lack of communication between each person I talked to I would have never wasted so much time. 00 to have HD try to get more money from me! I would like to hear from you if have time, I am an avid HD shopper and very disappointed. Thank you Thomas Smith

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JOHN SWEET

Nov 24, 2018
0

ordered appliances from Glendora ca store was in upland store ask a question about my order was told had to go to Glendora store to get any answers ,is that right WOW,I am a pro member spend a lot of time and money in your stores I also went to the pro desk waited 15 min ask some one to call no one showed up upland store will be moving over to lowes a little more personal customer service they never once told me they were to busy to help pissed off ex customer john sweet 909-702-7350

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g. skolnick

Nov 23, 2018
0

D. store and looked at water heaters. I was told to call a certain number they gave me to have it installed. Fast Water Heater Company came to my house, took measurements, and quoted a price. After the job took 6 hours plus 40 minutes of paperwork, I got the itemized bill showing the purchase price for the water heater was DOUBLE the price in the store, extra charge for one stair, extra charge for looking in the crawl space, and

a charge for 6 ft of pipe when only 3 inches were used. They overcharged me $1,100 and are only offering to refund me only $218. When I said I was complaining to Home Depot, the repairman said Fast Water Heater IS HOME DEPOT.

I was told by someone in Home Depot Corporate that this company is sub-contracted and NOT Home Depot. Home Depot is responsible for who…

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Kathy Brewis

Nov 23, 2018
0

On October 28 we went into the Home Depot in Pasadena MD to look for and order carpet for our basement. The girl who waited on us in the flooring section was extremely knowledgeable and helpful. We picked out the carpet and pad, she told us about the 7 day carpet rapid install.

She wrote it up, explained that it would be $35 for the installers to come out and measure.

Also told us that we could either make 2 payments once the installers had the measurements or pay it all in full. We said that we only wanted to make one payment. She said that was no problem. So on October 31 the installers came out to measure, we received that email the same day, and went the next day to Home Depot to pay.

The young man tried to ring up the carpet for us, we made sure he was aware we were paying it in full.…

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LOUIS HANNA

Nov 21, 2018
0

IF YOU GUYS COULD HANDLE MY PROBLEMS WITH YOU DELIVERY IT WOULD BE GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1- DAMAGED GOODS

2-LOST TIME

3-DAMAGED HOME

4-TIME LOSS FROM MY JOB

MY NAME IS LOUIS HANNA I LIVE AT 32 BRAMAU CT. BERLIN NJ 08009 MY # IS 856-882-9539 . I DONT BELIEVE ANYONE WILL REACH OUT TO ME ITS BEEN A RUN AROUND FOR SOME TIME NOW. MY NEXT MOVE WILL BE THE NEWS STATIONS AND SOCIAL MEDIA. I DONT WANT TO GO THIS WAY BUT YOU DO FORCE PEOPLE THIS WAY. I WILL GIVE YOU ONE WEEK. THIS IS YOUR LAST CHANCE.

THANK YOU,

BEAT DOWN AND NOT DEALING WITH THIS WELL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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William Remick

Nov 21, 2018
0

Read my image (text).

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DAVID DAVIS

Nov 19, 2018
0

Purchased a new stove guaranteed delivery Friday.... Delivery man fell delivery cancelled will not deliver until 4 to 8pm day before Thanksgiving!!!! I am 100% disabled vet.. what happens if stove doesn't work or delivery man falls again.. This is a joke when HD does not hire a delivery service org, with the manpower to cover emergencies or call outs there is problem with your organization. Looks like someone who knows nothing about second sourcing risk assessment only cares about $ and not the impact of meeting delivery dates should be replaced or maybe the customer doesn't really matter.

disabled vet thanks for your service

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Tommy Nasworthy 864-380-6942

Nov 19, 2018
0

I replied that's great I have my eye on a John Deere mower outside. 99% apr. I called the store and talked to a very nice lady manager who said she was writing everything down and would have the store manager call me this was on Friday 11/16/18 around 4pm. DOES ANYONE CARE!!!!!!!!

All I wanted was a 0% apr for at least 18 months and now I will see if Lowe's treats its customers any better. Who ever reads this and finds someone who cares have them call me 864-380-6942

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jeff kirk

Nov 18, 2018
0

I spend more than $150 g a year in your stores trying to save time I have 1 of my helpers return items we did not need I got store credit just fine The only problem is that I cant spend the store credit what is up with this shit so I have to pay my help to go back and spend it.

I think I will do this and at the same time I will walk around the store and push stuff off the shelves and brake it to make up with my extra cost I will have to do double so it hurts you more thank you

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Diane Gillingham

Nov 17, 2018
0

I recently purchased a dishwasher from the store located at 157 Hilcrest PKWY Chesapeake, VA. 23322. The sales person was great; however, delivery was horrendous. The first attempt to deliver my new dishwasher failed because of issues with the delivery truck.

I had to take 3 hours off from my place of work to wait on a delivery that never happened. No one reached out to me to reschedule. Instead, the delivery company took it upon themselves to reschedule to another day without my consent or checking to make sure that day would be good for me.

I only found out about the new delivery date after I called the store to complain about my delivery service. Because I already wasted 3 hours of time from my work and no one can give me a definitive time slot when they can deliver, I have no other…

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