Home Depot

While shopping at Home Depot, the associate asked if I would like to upgrade my card to a pro extra account. What they didn’t tell me was, they were not upgrading my existing account, they opened up a new account.

So after purchasing thousands of dollars of supplies for a construction project, I was sending in money to the only account I knew I had, not knowing that there was another account that was not being paid. When I got a bill for the old account, I called Home Depot to move some of the credit from my pro account to pay off the consumer account.

I was told $1000 was transferred to cover that charge. So after another call from Citibank again threatening me for payment, I called Home Depot again this morning. Home Depot associates on the phone told me they were unable to see…

Dear Home Depot Customer Service,

I am writing to express my disappointment with the process of getting my dishwasher installed on time. I recently purchased a dishwasher from your store and scheduled an installation appointment. However, the experience was far from satisfactory.

During the initial installation, the installer requested that I purchase a 12-foot dishwasher installation kit. However, there was no mention of the need for a drain kit or a plumber. As a result, I had to reschedule the installation twice more, causing a great deal of inconvenience and frustration.

I would also like to bring to your attention that I have been a loyal customer of Home Depot for years and have spent thousands of dollars installing wood floors from your store less than two years ago. This…

Purchase Amana side by side refrigerator April 15th then two young boys deleivered April 22. They didn't know how to level, hook up ice maker, etc. They hurry told me to sign paper work cause they had another deliver. Ice maker not working, door handles not put on correctly, not leveled.

Call Brookhaven store talk Don immediately and 1-800 number. Don manager Saud will have a Ginger call me first thing this morning. No call. I called Brookhaven Sunday talk Willie said he see notes. I called today all managers in meeting.

Called 1-800 number Kat said be a week before tech come out. I have spent over $30,000 in last 30 years with you all. Need someone asap or hire attorney and you need fire two boys that delivered frig.

WP62620095 Your company charge me $79 for a scheduled delivery and $20 for a delivery window and then preceded to reschedule my delivery multiple times. Then promised the refund of both fees and I haven’t as of yet been reimbursed. Called customer service 3 times and still not rectified. Each time given assurance that it would happen. Last told that Ashley a supervisor from your NYC Queens Ozone Park branch would work on it and get back to me. Of course that didn’t happen.

I will never again use your online order feature!

I went to Home Depot on April 21st 2023 I was looking for a certain plants that you carry and when I asked the sales person they sent me in the opposite direction of the store when I got to the other side of the store the guy pointed and it said it's over there I went to where he was pointing it wasn't there three sales people later pointing and not helping me I decided to walk out and go to Lowe's I always go to Home Depot for everything but

this is poor customer service. So with the service I got I might just be a Lowe's customer now and you guys done everything in my house I am a very unsatisfied and unhappy customer at Home Depot right now not cool.

I purchased a Glacier Bay kitchen double sink with single hole one handle pull down faucet. I went to the store because I needed a new head for the faucet. I talked to the sales associate in the faucet repair department just to find out we don't carry that item in store.

That is strange no repair parts for Home Depot product. I ask where I could get one and he rudely said online probably. He said they were there to sell faucets not repair them. I use to be a loyal customer but I'll be dame if I buy another Home Depot brand faucet that can't be repaired.

Store Details: Spring, TX store at ZIP code 77389 (phone number 346-246-7400) Manager on Duty: Michael Alba Date of incident: April 8, 2023

My husband has a business account with Home Depot and we've purchased things from HD for many, many years. We were issued store credit on something we returned and I attempted to use it today at Home Depot and was told I couldn't because it was in my husband's name. I phoned my husband while at return desk and he verbally gave approval (I also showed things on my phone that proved our relationship). I had a drivers license showing my last name and even had his DL number. I was so frustrated I didn't think to do a facetime on my phone so the manager could see him and his DL. Michael Alba (the manager), said he had to be present per the policy so my…

I purchased a refrigerator. At the time the sale employee told me somethings that didn't work like she said. I checked on line and it said the refrigerator was returnable. I want change it for different one. Now i have to extra money for a plummer because i was told the delivery team could hook it up.

This is the second time i have problems with a appliance purchased from home depot. Never will purchased another item.

Where do I start.... I was sent a quote to me by my contractor. I wanted to pay for it but I wasn't sure how because I never paid someone else's quote before. They told me I had to redo it in my name and pay that way.

Well I did that but, some of the prices had changed (not in my favor). After going back and forth many times and being transferred, put on hold, then forgotten and cut off multiple times. I just paid for the order.

It was a threshold order and was to be delivered Friday the 29th. I got an email on the 29th that it would be delivered on the 30th and would call 30 min before they arrived. I gave them my contractors Phone # to call.

I also gave them the lock box #. Now, mind you this is in Ga. I am in Ca. They called me instead of my contractor and being in Ca. it was 5:00 AM…

Dear Customer Service,

I purchased 30 bags of mulch today at 14000 Georgia Ave Aspen Hill, MD, 20906 (4/4/2023) at 3:00 PM. I rented a truck from Home Depot at the same location and waited almost two hours. I had to return the truck and mulch back because nobody wanted to help me get the mulch. The cashier spoke over the intercom 4-5 times and made a few phone calls but nobody came. I went there and a few associates said that they would bring mulch to the front, which never happened. I returned home at 5:00 PM without the mulch. I was wondering why the store refused to help me get the mulch that I needed. I need a written explanation from you all.

Thank you very much,

A window replacement went wrong. Water is leaking through seal, bad caulk coming off. During 3 years their subcontractor keeps lying, doing nothing until warranty expire. several calls. B B B complaint, and still have problem. If you have an installation hire someone else.

Home Depot is unreliable and liars. They turn the problem to sub contractor, and are unresponsive. Do not use this company for installation you will be on your own, and your getting destroyed.

Gina thomas , was not very helpful n rude needs to be spoken to about her additude an less passing her cell out to men while working

I know it is hard to find good help. But the rude way that i was treated yesterday when I picked up a moewer I picked up at your store in Marble Falls Texas was like nothing I have every experienced.

I was unable to get the name of the person but I think she was the lumber manger. she was a blond heavy set woman that was very,very rude and unproffesional. I will never come back in any Home depot again.

I have had a HD credit card for many years. But because your online website would not allow me to place an order, or even set up an online account, it took me over an hour to place the order by phone. The only reason I persisted was I couldn't find the item elsewhere. Fast forward about a month. I went online to pay my bill. After searching you website unsuccessfully for a way to pay my bill, I called your phone number, and in total it wasted another 45 minutes of my time, just getting my bill paid.

All other corporations I deal with make it fairly easy to pay bills online. Your system makes it impossible. I even tried going online after getting my bill paid by PHONE, just to see if I could set up an account. Once again, your system prevented me from setting up an account.

Bottom line -…

There is no resolution needed. This is just information. I ordered an Anderson storm door on Mar11. The delivery date is April 13. No one else in the retail word takes almost a month the ship a product. 28 days to be exact and that is assuming it will be delivered as scheduled, and I'm doubting that will happen.

I will continue to shop in H for nickle-dime purchases, but I have placed my last order and ordered my last major item from you. Lowes and Amazon offer comparable prices and faster shipping. I have mentioned this to store associates and no one seems to care I assume this complaint will yield a similar result.

I tried sending a complaint via your web site however I took a phone call and when I returned to the screen the complaint disappeared so I am sending to address I found. My whole complaint started on March 16th when I went on line to purchase a dryer at Harrisonburg, VA.

I was told it couldn't be delivered until March 23. I wasn't happy about the delivery time they were offering but I could live with it. On the 23rd of March I was told via email and a phone call later that I had a 4 hour window 2:30 till 6:30 I stayed home that afternoon and waited when 7:30 came I went to call and find out what happened.

I was told after a long wait on line that they were on their way. I still didn't receive 1 phone call telling me of a problem. Being that it was starting to get dark and the fact that I…

Beware of ordering thru online with Home Depot as the CEO and Board of Directors seem to have implemented a confusing procedure protocol when handling delivery packages that negatively affects legitimate customer mishaps as they attempt to thwart and address their internal logistical fraud concerns at our expense. Recently, I ordered $650 of items (a mix of in-store stock and not) via Home Depot iPhone app $650 paying via PayPal.

Yes I could have made a visit to my local HD but why when I can easily order and get to doing all busy stuff. Several days later two packages arrive with all but one of the two ordered dual 40V/18V charger.

Neither box had a packing list nor a box count to ascertain if I am missing a box or item was back ordered. I looked on my HD app and it states everything is…

At purchase and item on line n receive a call from the store that they didn’t have it so I hade to go to store to purchase a new lock that was on stock so I did at 505 pm after the purchase I walk around the store n grab two item that I ended up paying for when I finish my second purchase I was surrounded by the manager security n two girls info them try to snatch the item from the counter but

I grab it before she did an said you didn’t pay for that yes I did it was my firts purchase at customer service so please don’t approach me like I stole something cuz I paid for it they kept saying I didn’t we when back n fort with the same thing of I paid for it no you didn’t you stealing so after going back n fort I decided to take out my wallet and take out the receipt the girls was going to…

I hired Home Depot to install vinyl flooring in my kitchen & hallway. The installers didn’t spread the pattern out. In the middle of my kitchen were 5 of the exact same board side by side. There were doubles & triples of the same all over.

They boarded over the drain under my washing machine, smeared silicone all over, & dented a board in my hallway. The installers refused to come back to fix the problems. Another Home Depot crew came out but said they couldn’t fix the problems without reinstalling the entire floor & left.

After complaining to Home Depot for 3 months, I bought 4 boxes of the same planking & hired another contractor to fix the problems. I contacted the BBB to hopefully recover the additional cost I incurred. After several months, Home Depot denied any responsibility.…

The home depot website will not take my payment information even though I have had an account with them for years. I have contacted customer service 800-466-3337 only to be put on hold and eventually hung up on. The purchase was for a zero turn mower and accessories totaling over 6K.

This is horrible I have wasted over an hour of my day trying to give you my business. You have lost me for good...

I was in your Home Depot today in the tile department at Woodhaven store Michigan, and the gentleman with blue hair that helped us was completely rude and acted as if we interrupted his day. He also rolled his eyes at us like he didn’t have time for our questions, nor did he want to wait on us.

I wish now I wouldn’t have bought what we did from that store, just totally rude. He should not be working there did not want to answer our questions. He seemed upset that we asked him for help because it took him away from the desk while he was figuring out which neck hair color he should have.

Customer Complaint / WIN ME BACK ! Home Depot Customer Name - David Clasing 3901 Pine Grove Landing Chesapeke, Va 23323 Phone number - (757)285-7147

Customer Service Manager Corporate I’m building a fence for my daughters yard , been a loyal HD customer for the last 25 years . I had an estimate for partial materials required Quote #H4656-151674 , both Pro Associates were very helpful. I had a 10% off coupon that they could not process because it was dated to 3/8/23 and it’s now 3/10/23 ( which would save me $200.00 on this quote of $2,146.35. The manager on duty could and would not assist me in applying the good faith discount , of which I anticipated using for the last 30 days while working with the other associates. The Military and new credit card discounts would not assist in lumber…

I'm tired of the new policy to have items like electrical wire in cages and need to be escort to the cashier to pay like I'm a criminal, is no fair because some people are all customer need to be treat liked possible thief. I just tiresome and lost of my time need to waste time looking for a person to unlock the cage and need to finish my shopping to go and wait again in customer service to pay for. Definitely we are become s 3th world country

I bought a washer and dryer on February 11 and stayed home 4 days and still waiting on the delivery.The drivers did not adhere to the schedule for morning or afternoon.When they arrived the area was full and they just left.

My complaint is about your promotions on my account I never signed up for your promotions, I did not want your promotions Complaint to your Home Depot supervisor She says the card I have is a promotional card no where on my card says that I have one . I do not want to pay for interest at the end of promotion this happen to me before I do not want any promotional deals or promotional cards just want a regular card. com

I shopped at Home Depot for a dishwasher…found exactly what I wanted but it was not available in white…it was suggested that I order it on line…the salesperson wrote the item number down for me and I went home and ordered it. When it came it had a large scratch on the door..

I contacted my local Home Depot where I had seen the one I wanted and was told that I ordered it on line and could not return it. In looking closer, I realized not only was it damaged, but also the wrong model…checked numbers and the sales person had written down the wrong item number.

I told them this and they still took the stance that it was not returnable. 36 and stuck with a damaged appliance and one I didn’t want in the first place. I have been a loyal customer for many years…have done numerous remodel projects…

We have been using this store for almost 3 years and have seen it declining the last six months. My biggest concern recently is a safety issue. I know there is a demand with the recent hurricane and the store is trying to keep up with supply but you cant even walk in there with non essential items blocking the aisles along with material lifts and empty boxes in every dept.

You dont know if should enter a aisle or not with partially open barricades with nobody doing nothing? And then there is the main aisles with all their tool specials. Not trying to second guess management but Lowes has all the hurricane essentials outside the building.

I really believe management needs to kick it up a notch and crank that night shift and clean up the clutter before someone gets hurt! Thank you for your…

We have received large appliances from Home Depot: a refrigerator, a dishwasher, an oven. All delivered to our house, installed, and the old one hauled away. I ordered a dryer, waited 2 weeks for delivery, then the day of the delivery was told they can't deliver to our house because of a weight limit. What?

They offered to meet us to give us the dryer. What? So, how does that work for haul away and installation? The laziness, the inaccurate information, on the day of delivery after waiting for so long with no working dryer, in New Hampshire. Fuck Home Depot. Never again.

I canceled and ordered from lowes. after waiting o. Home depot for nothing. Complete ignorance.

I visited the location at s Azusa ave in West Covina ca. they have no handicap carts in the store. I don’t mean they were all in use but that they have none to offer. Every Home Depot that I have been to in 5 states have them but this one. Very unprofessional to customers.

I shop at home depot nearly every day and on Monday. I pulled in with my truck and my eighteen football trailer and they had the loading zone all fenced off. I asked in associate what was going on and they told me that it was for pros loading only well.

That's what I am and they told me that I needed to go and purchase my materials and then let them know and then they would let me in and then I? Could go get my truck and bring my truck up and they would load it for me.

I don't need nobody to load my material. What I need is convenience of loading my material myself this week alone. It has cost me $350 in extra labor for the 2 men that stand around and we wait and we wait and we wait and then we.

Get our material and then we wait some more so we can load it. If the problem is that other…

I had forgotten my password and now have spent over 40 minutes to change it—BUT I AM STILL LOCKED OUT OF MY ACCOUNT. I WOULD LOVE TO TELL YOU TO GO TO HELL BUT I NEED YOUR MERCHANDISE. BECAUSE YOUR WEBSITE IS SO STUPID AND CONVULUTED I HAVE REENTERED MY ACCOUNT INFORMATION OVER 20 TIMES.

IT REALLY LOOKS LIKE YOU LOVE TO LOCK ME OUT. NOW, PLEASE SEND ME A RETURN EMAIL WITH AN ANSWER TO THIS QUESTION; why in the world do you use the IDIOTIC 15 minute lockout? WHY WOULDENT 2 MINUTES BE JUST AS GOOD? Thanks

The Forked River Home Depot continues to keep the coils of 250’ of romex wire locked up and it is always a run around trying to find someone to unlock them to get wire and get back on the job. It’s time to stop locking up the wire or move it to the front of the store light ring products.

Forked River hires very old elderly folks who are in no hurry to open a lock for a contractor to get back on the job. This needs to stop

I checked online to see if the Yonkers Home Depot 601 Sprain Rd. Yonkers ny 10710 had a skid of heating pellets in stock , it said 1 skid available for store pick up. I waited online and spoke to the same sales person at the Pro desk who I dealt with on prior skids of pellets I have purchased in the past.

She charged my credit card , and I told her I would take my truck to the garden department to load up with the forklift. The gates were down and I told one of the workers on the other side of the fence that I was there to pick up a skid of pellets and tried to show him the invoice.

He just shrugged and walked away , no help. I the got back in my truck and parked in the parking lot and entered the store in the garden area. I asked a worker named Evan why I was there , he started raising…

I went to two Homedepo stores 6 times in Virginia beach to purchase two commodes and for installation. Nobody knows how to place the order. One lady placed the order and took the payment of 652 dollars for installation and commodes.

She told me I would a call from the plumber within 2-3 days. The following days the store calls me telling me that I have to pay another 300 dollars. I went to the store, looks like everything was paid off but the system shows due 300 dollars.

They canceled the order and tried to place the order again but were unsuccessful. Both stores gave me excuses that the system is acting out and the manager is sick at the BCH store and is off at the Lynnhaven store.

I finally bought two commodes from Lowes and they installed them within 3 days.

I have been going to Home Depot since 2008 when I purchased my home this has been building up for years and years. My problem is with the store on florin road in Sacramento, California. It seems like my blood pressure rises every single time I have to go there and buy something no one ever wants to help one little question takes over an hour for anyone to ever come over and

assist I could never get a hold of any management and everyone’s always on break or acting aloof. I wanted to expressed my concerns for this has been causing me high blood pressure only at that store for decades now and I think management or corporate or someone needs to notice and make some training on assisting customers and earning their pay at that store.

I am so fed up with their service and management never is…

On 1/12/23 we purchased a new washing machine from you store. When it was delivered, we were told the base on the previous washer did not fit under the new one so they took it away. We went back and were told they were out of stock.

40 to have one delivered. When it was delivered, we were told it was broken. When we reordered, once again, they were out of stock. 40. 13 for the new one and once again when it was delivered it was defective.

It is now March 2nd and a 3rd one was delivered today and still does not fit well. 40. We have made the trip all…

On the 28 of Feb 2023 it was suppose to be delivered @ 1 pm. Received a call at 8:20 AM saying they were 45 mins away. I informed them that it was not suppose to be delivered till 1 because my husband had an appointment for radiation treatment that he can’t missed.

They gave me a phone number to call to try to change delivery time. I was given a 1200 time. By 2:20 NO delivery I called the same number from earlier got the run around that there was no notes stating that I had called and the best they could do is reschedule for 16 March which is 1day less of 30 days from date of purchase.

I then told them that was not acceptable, so they transferred me to the store manager who was not helpful he offered me $200. For my troubles. No I didn’t accept that I asked if they would give me the one…

40 for an order that was cancelled on 2/16/23. STILL waiting!! received a call on 2/22/23 to come in with my card and a refund would be made right then. Went to the Enfield store the next day, the 23rd and was told it could not be done.

NO one could do anything, not even the MANAGER!! I want the refund NOW! Will NEVER shop there again, after years of buying everything there including doors, carpeting, paint, etc

I sent this earlier to an email address that I thought would go to Home Depot directly on January 7, 2023

Hello, My name is Jennifer Maher,

Let me start by saying I’m not a complainer. In October, our dryer died, and I waited till November for the excellent sales like an idiot. I ordered an electric dryer, not gas, which was MY fault, but that started the ball rolling. The first issue was my brother and I both received a $500 Home Depot card, which we couldn’t be used to purchase the dryer online because the credit limit wasn’t high enough. Then the new dryer came in a week later, but it was a lemon. We called and were told someone would check it out. They did by walking in, stating, yes, it’s terrible. Someone will contact us by Monday. This was a Saturday. I called on Tuesday since I…

Purchased a vanity order W895984823 after installing noticed flaws in the finish of counter contacted customer service on January 3 2023 talked with Vivian Rivas she had me send photos which I did was called a week later by someone else said they would send a kit to fix flaws have not received and I have emailed and called Vivian 5 phone calls and 3 emails. No response The photo I am sending show light reflecting on flaw.

Treated badly with no help from the person who answered the phone, Said no one there to help with doors that I needed (27 doors). I was in the store when I called for help, operator told me I would have to call some other time.

Our company GFP enterprises was one of your largest customers in Redmond Oregon on one of our projects in Prineville and another project with the Shreveport La during Katrina and Rita Hurricanes... From your store I went over and Ordered 27 doors from Lowes You can check with Mick at the Redmond store to verify who we are..

As of now all of our needs will be serviced by Lowes.. Lyle Cordray

I helped my father purchase a new Whirlpool machine on 1/31/2023 in the Orange/Tustin Ave. store. We were told if there was ANYTHING wrong with the machine we had 48 hours to call and they provided a printed paper with information about Temco Delivery and the number to call with problems.

Within 3 hours of deliver we called to report the machine made a HORRIBLE LOUD BANGING on the spin cycle. More than if it was "out of alignment". We were not given an option to have it picked up but only to have a delivery inspector come out to confirm the problem.

FIVE days later "Ricardo" shows up. He spent maybe 20 minutes and ran a spin cycle. Told my dad (and later repeated to me) that "the noise is normal, it's a Whirlpool what do you expect. This is the way they make them.

If you want quiet, buy an…

Bought asphalt repair 40 bags. Only needed 20. Returned 20 but receipt blew away and could not catch it. I’m old. Did not want cash back but store credit. 00. 00. Return policy states returns without valid receipt will be store credit.

There is NO verbiage stating a max dollar. Deceptive Trades Look at return policy.

3 delivery date s to get my washer and dryer setup. Less than 1 week had to do an updaye on the washer 2 months later the new washer died. Took 9 service appt calls to get all mother board elwctronics replace over the 9C8 recall on this unit as one of the 600 000 broken samsung washers recalled.

Ask at least 10 time for SM of the Chester va. 00 in pay sonce tbis purchase over delivery and service issue in 10 weeks. It is a complete disaster and the most unprofession handling of any purchase I have made from amy company. 8047311382

Return refused. I do much business with HD. (Did). Imlive over twenty miles from HD Cape Coral. Today I went to return two items and make multiple purchases including two gallons paint, one gallon primer. Garden hose fittings, screen door closures, paint rollers and brushes.

Indid not have a receipt for my items, because zi paid cash. I waited twenty minutes to return the items, two packages insulation (I had purchased 10 total). ). When they could not verify that they said It was because I had no receipt.

(My employees had bought the insulation, drywall, etc, and paid cash). So I asked them to look up my AMEX card and see how much business I do with HD just on the card. my wife was shopping and came back with most of the items we needed.

We gave up and walked out. I got home and called…

We purchased a refrigerator on 2/13. Got delivery on 2/18. Refused delivery due to damage. When I asked delivery person about who would contact me on new fridge he said delivery itself. Well I called on the 21st to inquire.

Was told new delivery would be 22nd. Never happened and I got no notification, I called back and was tol 24th. Didn’t happen and no one emailed or called. So I called again and was told it will be the 25th.

We got delivery but the driver was extremely rude he at first refused to hook it up on water line because I had copper line so I had to call a plumber to come and fix that but to beat it all the delivery person didn’t take all plastic off and plug in to make sure refrigerator ran ok.

That to me is very poor customer service. I lived out of coolers for 12 days and…

Home Depot, 1712 N Dale Mabry Hwy, Tampa, Fl 33607 is the absolute WORST! I stopped going to to this store years ago because NO associate was helpful. They NEVER answer the phone! I placed an order online, item was to be delivered yesterday (02/25).

I received confirmation, received notice that item was on it’s way (24 minutes away). Early evening I received another email saying they could not delivery my item (claimed no one at home). NOT TRUE! I was home ALL day, gate open, and I have a Ring doorbell, no one came near my house.

Today is 2/26 and I’m on hold with the store for 20 minutes and NO ONE has answered the phone! Worst ever!!! I’m seriously considering switching and doing business with Lowe’s.

Our complaint is about a person, not exactly service related but does affect service. We shop at Home Depot in Hutto Texas almost daily. We have spent thousands of dollars here. Today while in the garden center I was asking a young man a question if you had a certain plant and he was kind enough to look it up, and then another elderly woman needed help and he helped her.

During this time a woman wearing the HD apron with lots of "flair" and carrying a phone yells at him from across the garden center to " GET OVER HERE". She proceeded to yell and complain at all your staff. Complaining, griping, yelling.

I finally had to stop and tell her that the young man had been helping me when she was yelling. She said good. I said something about her yelling and she said Hey, I'm from New York, that's…

Today I tried purchasing on Home Depot’s website. It took 6 hours to chat with different customer service agents. They would ask me the same question and then just close the chat. I asked about price matching and prices. I also called to try to place the order.

I was on the phone for about 2 hours. The agent couldn’t help me. I spoke to the credit department and they couldn’t help me either. They sent me to the store. I went to the store and they said they couldn’t help me.

I wanted to make a purchase as soon as possible. I wasted almost all day. My order was sent through email and text too. It wouldn’t go through. I would like to get help. I want my purchase to be expedited.

I order a mandalarloian mug that all charges ended up being fourteen dollars. When it arrived it was broken in four pieces. It was just in the box with no bubble wrap around it to protect it. Bubble wrap was in the box just laying in there.

The mug was not wrapped in it. I ordered it because I am handicapped and do not drive. I have no one to take me or go for me. I would like a refund or mug replaced. I appreciate your help