Home Depot

00USD. On Friday December 31, 2022 I Had an alert on the heater which referenced code A102 which is a water sensor alarm. At that point, and being under warranty I place a call to the protection plan center since the above alert cuts power to the heater and thus no hot water.

The customer service rep explained that I would not receive a call back before Wednesday January 4, 2023. That was due to a 2 business day delay plus the New Years holiday being on a Monday, thus Sat,Sun,Mon, then 2 business days Tues, & Wed.

Two issues here : 1…

I purchased a Wyze camera from Home Depot and it will not work the assistant manager has given me a rough time trying to get it replaced he kept my camera and told me I could pick one up on Feb 14th still have not received it so I go in to store to check on status customer service lady flat out calls me a liar and they don’t sell cameras I spend a decent amount of money here and feel like I have been disrespected multiple times.

Store in Bridgeport, WV. I made 3 laps around the store trying to find someone to help me find brackets for blinds. I never did find anyone. I then went to look at an upright freezer, which I was prepared to buy that day.

There was one associate there who totally ignored me. I will not patronize this store again.

35 customer rating WOW! Have two outdoor rugs in the cart but needed a secret code to purchase them. There are to many I T People in the world. I am not trying to buy a weapon. Hire someone with knowledge to work on the floor and get rid of the I T People.

Had to go to my email and entered the code but, it would not work. Forget it!

I ordered a major appliance for delivery. The delivery address was incorrect by 1 block. Same street wrong house number. The delivery was returned to the warehouse and rescheduled for a week later. I completely understand the rationale behind the policy, but when it does not make sense there ahould be someone who can make an executive decision to make an exception.

Customer service updated the address in the system, but the truck literally had to drive past the house and take the item back to the warehouse. Same street wrong house number . Makes no sense. If I can find the product elsewhere with a faster dwlivery, it will be done.

I represent Lighthouse Historical Foundation, Inc. Based in Arecibo, Puerto Rico and for the past 22 years I have been a loyal customer from Home Depot Stores in Puerto Rico specially in the Store of Hatillo, P. R. 00 and had always been treated fair and with respect by all employees and managers until the past few months that have been disrespected and abused by one of the Pro- Department Supervisor named Elvin Morales Hernandez; someone that is giving the great name and

service that Home Depot is known for a totally different and horrific experience to keep buying there ! I personally own two businesses in that area and have 64 direct employees and I always used the example to…

Order # H0238-217889 the following day I called the store & was ref to spk with a manager by the name Clarissa. Informed her that I had paid a qty of 15 but only 12 was loaded to my car.

She advised me she would have the view the Camara, & would call me back the following day.

By 1pm the following day, since I had not received call back. I drove back to the store on 2/19/23 & was inform that Clarissa was off.

I requested to speak to some other manager. A Ms Christina at CS desk. Called & spk to this manager. She informed thm why i was there & she was informed to relate to me, since Clarissa was off & had not related to anyone, the situation their was nothing they could do for me & I would have to come back the following day. I requested to speak to the manager face to face & I was…

They don't treat u as a person and if ur darker skin color they think u don't have money to shop at theirs stores...

Also I had a 500 credit card with them and kept calling if I was going to pay them back Wow.. I'm a contractor I make 2000 a week And they kept calling about 500 on credit card... past years I had spend over 15k yearly not anymore I'll go to Lowe's

Tried to return an item without a receipt that I had paid cash for and no one would help they said there's nothing they can do and all I wanted was a store credit I even spoke to corporate headquarters and they said the same thing

08 because an employee at the rental department at store 0489 @ 3:50pm made a mistake when closing my contract. Manager solved the overcharged amount of the salvage fee and the fuel charge but did not solve the over charged of the sales tax fee and the vehicle rental tax fee after I had a discussion with the two young employees working at that time.

Employee that closed the contract had discarded the paperwork a few seconds after I left the area when I went back and asked him he did not know what he did with them and the other young employee said after the manager solved part of the issue and I was not clear and asked to be clarify, “ AT LEAST YOU RECEIVED YOUR MONEY BACK”, stating in other words for me to leave and

be happy with the outcome even thou I did not comprehend and was not…

We bought new windows for our home one year ago, since October I have been trying to get a few of them fixed, I get nothing but a bunch of lies no one calls us back or ever comes to fix them, we are remodeling our home and I will never ever buy another item from Home depot

Order a water heater online when i received it and unpack it it look like someone drop it. on the bottom it has a big dent in it For last couples of days been on phone to get home depot to take it back What poor service.

Order a kitchen suite on November 27,2022 and was told we would get them on January 14th. Now a month before ordering thses appliances the glass top stove we had cracked and could only use one burner. So on January 12th we get a call that says our order got pushed back to January 31, 2023.

They all finally showed up that day, and the delivery driver damaged all 3 dorr of the fridge bringing it into the home. So the fridge was refused. The night before this our old microwave decided it did not want to work anymore so we were happy the new one was there.

So we plugged it in and it sounded like crap, like a fan hitting something inside the machine. I did complain about it and was told to call the delivery company, which I did and they sent me to samsung.

Now samsung only wants to send a tech…

I bought a stove and a dishwasher in Henrietta Home Depot in November 2022. The dishwasher cannot be installed and it was returned on site. But I have not received the refund after two months. Called different parties and got different messages. No refund yet. Very frustrating experience!

A small clerck Daniel hounding contractors that they can use covered parking and being combative when asked to leave us after he went to get a key carrier named Elijah, instead standing in store to tell us or what were we going to do about it! Seriously, instead of trying to defuse situation Elijah made it worse be yelling us to leave store because i preferred to talk with Asst manager Justin, then he proceeded to tell your customers that he doesnt need our money.

Last week I purchased an American Standard toilet from your store #4905 located at 2927 Market Pl, Onalaska, WI 54650. Please see attached. Actually, I purchased two for our two baths. I worked installing one and it was not easy, and I am experienced.

When finished I adjusted for maximum flush but it has a very weak flush. It will not flash inadequately. I returned the second toilet still in the box. Then I did some research and found it was rated as a toilet you should never buy.

American Standard makes good toilets but this is not one of them. It has thin construction, is difficult to mount, does not flush enough, and the working parts in the bowl soon wear out. Store #4905 had marked these $80 off and had over 80 units available for sale.

Were these picked up cheap due to bad…

Homedepot department supervisor’s disrespectful attitude (Tilly mill homedepot GA)

I ordered flooring materials from homedepot store Jan 21, and I got Estate arrival email Jan22 ,would pick up Jan24. But I didn’t get any info from homedepot ,finally I went store for picking but items already arrived Jan31. Homedepot should call or text but they didn’t do anything. At the store yesterday I complained this issue ,associate name is Jeniffer , she didnt apology and treat me as a tresh .She made fun of me so I decided that moment ask her name but she didn’t provide,she told me” ask other employee s and disappeared. I spoked yesterday “Robert “(department manager) .”Kendall Jones”(Service desk manager) I didn’t get any follow up .

I wouldn’t give this company one star they make me pay for Kyle instant install ahead of time but then I have to wait four months for an install. I have no bathroom because I’m waiting for tile. I got a brush my teeth in the freaking bathtub.

Never again will I ever use Home Depot for any kind of installation I don’t care what it is. They suck and I want to know I want a refund I want a discount I want something I’m gonna go for months without a bathroom sink bullshit

Tried to get a hold of the manager they’re never available maybe that’s why the quality of service is so poor I’d be glad to explain my problem if I could ever get a hold of anybody if you guys give a damn give me a call 626-524-8925

Bought french doors. Had home depot contractors to install. Man brought wife and 5 yr old kid. Nerve wracking. After he finished job 5 hrs later I went to look at finished product. I could have cried. Door scratched up paint scuffed dent in bottom.

Pegs missing from front to cover screws looked like a repo. Now weatherstripping sticking. Door scrubbing. Went to home depot and said they would have to order pegs I demanded they take off another door so she gave me one pack.

Had to go back and get another pack. After fussing worker said she'd give back 125 protection we paid for. Then she said paint the door. We will cover paint. It's a brand new door who wants to paint it. Very disappointed.

Do not want another contractor coming back to our house but home depot should have to send someone…

We purchase appliances during your black Friday sales and our delivery was suppose to be Jan. 6, 2023--the four appliances came and three were damaged so bad the drivers had to take them back. The only appliance we have is our Fridge, so we have been without a stove and microwave and dishwasher now for almost an additional 30 days--I am a Disabled Veteran with special dietary needs that I can't eat out every meal or afford to eat out.

I have certain foods I have to cook but can't because we are without stove now since January 5th when we got rid of our old stove. The delivery company gave us a "maybe delivery date of 1 Feb" they never contacted us to confirm and my wife was in a meeting and couldn't leave and I was at the VA hospital since we never got a confirmation on delivery.

This is…

7 cubic feet Over the Range Microwave in Stainless Steel with Air Fry, Model # PVM9179SRSS, AKU # 1007480801. Today is the fifth promised delivery attempt. As of today, it has been four weeks since purchase, and no delivery. If it was me, I would fire the sorry asses of these delivery persons.

I gave my address as 1820 N. Monroe Street. They claimed my residence appears unoccupied. There are two of us living there, one of us full time. After the first failed delivery, I gave instructions for the delivery persons to knock on the basement windows to the left of the front door.

Please remedy the situation immediately. Thank you.

My husband and I own and operate a plumbing company out of Fayetteville NC. We have been a faithful Home Depot customer since we opened our doors. We only use and operate Milwaukee tools so we have always chosen Home Depot over Lowes and such.

This past Christmas we went to Home Depot and spent $4000 just in Milwaukee combo kits for our employees. 2 of those same employees went out of there way also to Home Depot and bought my husband and I a M12 Milwaukee saw.

We use the M18 tools and fuel only. This evening we took that same tool (without a receipt because it was a Christmas gift). We went to customer service and asked for them to return the M12 tool in store credit because we were going to put that amount towards the M18 saw because that's what we use.

Online it says they are able…

If I could give 0 stars I would. Not only did we not get the products that was ordered, I was called a liar and so was my landlord. We were given 3 different reasons why the products weren't delivered and when I called them out on all of them they hung up on me.

If you say you called me than you should give the correct number. They didn't even have my number. Then you say they were at my home but you had no idea that I have security cameras all around my house and nope they weren't on them, you decide your best option is to hang up on me.

When my landlord calls and they do the same to him, we'll I would say home depot has issues with accountability. I could go on and on but I won't. I would rather spend a few extra dollars and go to Lowes where at least they own what they do wrong.

I…

I ordered flooring at my local store, Douglasville, Ga 12/21/2022. Received numerous emails as to when it would be delivered. Got a call from an associate at the store letting me know they didn’t have the full amount of boxes I had ordered, but had most of it.

I agreed to get what they had. Received more emails when they would be delivered. That day came and went with no delivery. Then it was Christmas Day, had to wait until the day after to find out where the order was. com.

They told me the order was cancelled. I received a partial refund from the store to my credit card. 01. The representative said she would refund that amount to my card. 01 on my card statement. I go to the store Monday 1/23/2023.

The customer service associate says it shows I received my refund. But I haven’t.…

Shoutout to The Home Depot. This is the second time I went in a week and your male employees were condescending, rude and cost you sales. Tonight I wanted to buy a drill, so I'm asking the guy the difference between the ones on display and he goes "Why don't you go home and google some more info about drills then come back".

Isn't that why you're here? To help the customer so they don't have to do Independent research studies? Aren't you a customer service/sales representative? I asked for him to go find someone with better communication skills, and the guy he sent over was useless. So, that was dumb.

Just because I'm a woman doesn't mean I can't operate or understand power tools, and you just lost a potentially great sale. It's not like I'm in there in 6" heels and a fancy purse. I was…

, NYC. Invoice# H6120-183408. 1 overhead (glass) door was not with the order. I have contacted the kitchen design team on multiple occasions via face-to-face, telephone and email. The vendor (Kraftmaid) sent 3 doors (all incorrect sizes) and refuse to make the correct size.

I have sent photos and numerous evidence of the problem and still it is unresolved. I have also requested the kitchen design team highlight the glass doors items ordered from the original purchase order - no response. The last suggestion from HD was get your own door and we will reimburse, which is unacceptable.

I tried to contact the store manager also no response. 34"H x 17 5/8" W. I'm attaching a copy of the original purchase and would like to request somebody please highlight the items that include glass doors. I…

I can't even begin to tell you on 100 or less.i spend through my customers $60 to $80.000 a year,and I can't get help loading .they pull my orders wrong.give me quotes then won't honer them.im too pissed to keep on.i am pulling my business,and taking it elsewhere.home depot Cordele ga is rediculois

We bought Samsung Bespoke refrigerator way back in Sept.2022 but until now HOME DEPOT has not delivered a complete product. 1 panels is still not installed and we’ve had multiple phone calls, in person visits to the local branch but still unable to fulfill your responsibility to deliver a full product. We also filled a complaint to your complaint department but as of this time the panel is still not installed

I Bought a new Bosch Dishwasher, and paid to have it installed. They installed it and did not leave me a manual. The test cycle came out wet. I then learn that I needed to use a rinse aid. HomeDepot did not provide me with a manual and asked me to contact Bosch. When I contacted Bosch, they said they would send out the manual in 3 days. So I did not have the manual, and I had to wait. I then bought Rinse aid, and when I tried it i found that the rinse aid compartment was leaking.

I would appreciate it if this issue is resolved as soon as possible. There is no way I could have detected the rinse aid dispenser leak within 48 hours, as I was not even aware i had to use it for drying and I had no manual.

Easwaran Mahalingam 510-459-5203

1/20/23

To Whom It May Concern: re: dishwasher nightmare

On 1/8/23 I bought a Bosch dishwasher from The Home Depot in Waterford, Ct 06385. On 1/13/23 the dishwasher was delivered by two men. They were working on the installation for 2 hours. Then called me into the kitchen and told me that no matter what they did they could not level it because it was defective and that I had to call the store and order another one. I called the store and they gave me a number for the appliance hotline. I spoke to Jillian and she said to call her back after everything is fixed and to call the store back which I did and they set up to bring another one on 1/20/23. Meanwhile I was told I could use the defective one. That same day I noticed that my cabinet draws near the dishwasher would not close. My…

On December 23, 2022 my husband, Rich and I made a special order for a dishwasher at your Kenai store # 8938, first there were no dishwashers available for purchase, we had to order them and because of the model we wanted we had to make a special order and were told it would take 8-12 weeks to receive our dishwasher.

When we were placing our special order, we were never told that it would not have a cord or even if it was an option to have a cord or not.

The home depot is the worst job here around Monticello, NY. They treat like animal the persons they don't have consideration.

Today I was told that I could not get a refund on six plants that I purchased last year , I told them to look at my debit card to find the purchase so as of today I will pay out two active account s and not purchase anything again from Home Depot after being a customer for over fifty years

I brought a washer and dryer from Home Depot. They delivered my washer and dryer and left it in my garage. They came 3x and each time gave me a different excuse as to why they can’t install my unit.

I have called numerous times to tell me what’s happening. Each time I’m kept on hold for more then a hour or told someone will contact me and I never hear from anyone

Husband and I wanted a security door. We ourselves had to pull out the boxed doors to see them and then we had to load them ourselves. Also bought plywood. Husband 75 years of age, me 70. Between seven to ten employees walked by us as we did business.

Not one asked to help us load the items we were buying. Is there a reason for this? What is your policy regarding customer service???

Purchased a complete kitchen appliances 6k. When they came to install they didn't install all but refrigerator said they couldn't. Store sent out escalation team a week later same thing. Store manager Derek wouldn't take me call or care less.

Now I'm stuck with appliances in my garage.

Went to use my VETERANS DISCOUNT and was told I have to go online and my STATE Driver's license wasn't ant good even though it hat rhe State applied "VETERAN " ON the bottom of the license!! What kind of BS is this. I AM APPALLED AT THIS!! I JUST SPENT $500 and I will shop at Lowe's from now on!!!

PS ZERO STAR RATING!!!!

Order # WP57177332 . " Next day I receive an email , Delivery has been rescheduled . Called the 800-466-3337 number and was referred to the Flagstaff store. they tell me that don't deliver on Saturday. and will deliver on Monday at earliest .

I told them that the weather was not going to permit that from happening. Why do you advertise next day delivery ? "False advertisement" The store referred me back to the 800-466-3337 number ! Got No help or accountability. just referred back to the Flagstaff, AZ. Store !

Asked for a 10% discount (4) times now and was unable to get one for the inconvenience . All I got is finger pointing back and forth. DON'T advertise Next Day Delivery if you can't honor it !!! Poor customer service too !! I cancelled my order. Very Disappointed !!

Robert Anderson 701 Myrtle Avenue West Islip, NY 11795

January 12, 2023

To Whom It May Concern,

On July 29, 2022, I purchased a HOMELITE 17 inch Gas Curved Trimmer for $129.00 at Home Depot located at 1881 Sunrise Hwy, Bay Shore, NY, 11706. During the following month, I used the trimmer twice. I was successful using the trimmer the first time, but I wasn’t successful the second time. The bumper head would not release the trimmer line. I did not have success when I tried to do it manually. On September 5th, I brought the trimmer back to the Home Depot to get my money back or exchange the trimmer for a new one. The Home Depot representative stated that I could not get my money back nor exchange it for a new one since I purchased it more than 30 days ago. He stated that my only option was…

Placed order for a door keep getting run around about being installed I've called Manager at store still no solution shedculer will not call me back

For 21/2 hours I tried to purchase a $1600 refrigerator wit a new Home Depot credit card one time pass I spoke to a half dozen people each more unhelpful un knowledgable than the other I went online and purchased the exact same refrigerator for the exact same price and delivery time.

Total time for purchase with their new card was 15 minutes Mind boggling I will never buy an appliance of any kind from your company I will recommend that any I know not buy from your company I will use social media to inform of your horrible service

Went to get a pump and a couple other things that I need out of home and garden and wouldn’t let me in sad it was a safety issue water on the floor well if that’s the case all doors leading in should be closed cause there was water on all and no signs say sleeper floors.

We’ll go to mernards from here on out . I asked for a manager or supervisor and was told they were in meetings . We’ll be telling all my friends and family about how I my experience with your store and put it on face book

I ordered a zero turn lawn mower online 12/22/2022 and it was scheduled to be delivered on 01/06/2023. I checked the tracking number and it showed that it arrived at the transporters facility on 12/30/2022. The delivery date had changed from the 1/3 to 1/4 to 1/5 and back to 1/6.

I saw this and tried to call and find out what the deal is and they told me that the mower was to big to fit on the transporters liftgate and that they wouldn't be able to deliver it. So the transport company sent an email to Home Depot Corporate almost a week and a half ago and there still hasn't been anything done to resolve this.

So I tried calling customer support and pushing this along, offering for them to deliver it to my work (where there is a loading dock and wouldn't need a liftgate) and I would go…

I used to work for Home Depots for several years as a manager, I recently applied for a manager job and was not even called despite my resume having years of big box manager experience. I feel like I was not allowed to interview because of my age. I hope not as that is extremely illegal.

Hi,

I had new frame and door installed. The measurements were off and both doors does not close correctly. I immediately brought this issue to the installer. Mario, the installer was supposed to come by and take a look. few weeks ago we had strong winds and the strong wind got the storm door open and got busted.

My family and I are completed dissatisfied with the work. We are trying to work with Home Depot. We would like for Home Depot to correct this issue. Please review the pictures attached.

Customer Order #H2684-312285

Thank You Darwin Cabello / 774-312-0563 10 Jersey Drive Worcester MA 01606

Char Griller Texas Trio Model#3070 Delivered missing one knob for a burner (only 3 of 4 in the packaging). Scratches on the lid of the grill. The installer told me to let the burners run for approx 10 mins before cooking.

He must have left something on the cooking grate because it went up in flames and melted on the grate and into the bottom half. I have pictures and videos Also I tried speaking to someone in customer service. After being bounced around your automated options for ever, I finally spoke to a human.

He told me to return the item via UPS but then hung up the call before actually solving anything.

I have been a Home Depot customer for many years. I also so have a pro account. I had the most unpleasant and horrible service yesterday at Stafford Home-depot, which I have shopping at for many years. As I have planned to change my sliding door, so I went to Stafford Home-depot.

I went in and no was at the sliding doors areas, as all the sliding doors aisle said see a representative. I went to another station and requested a help in the sliding door aisle. I could hear the lady on the loud speaker requesting that a customer needed help in the sliding door aisle.

I waiting for 15 minutes, and no one came. I went to the pro desk and talked to Nate, whom said he was an assistant manager, I explained to him what had happened and I needed assistance. He said, he don’t know much about sliding…

I purchased a water heater on or about December 22, 2022. The water heater after, having checked with City Public Service 3 times, found my water heater control box to be broken, thus leaking gas! When I contacted the store where I purchased the product, the assistant manager, Andrew, was of no help at all, so I called the 800 #.

I finally had someone answer the 800 # who spoke English. She then asked me to tell her the problem and thereafter, she left me on hold and then transferred me to Susan Cantu, (Evers Store), at the Home Depot in San Antonio. She was helpful.

I take great exception at Home Depot outsourcing their calls to foreign countries, in particular those who are misogynistic and hard core patriarchal. The guy was rude, and I had to repeat myself several times. In addition…

I have an appliance for a return its been in my basement for a few weeks. Ihad many appointments for pickup and no one came to pick up the appliance. I need it out of my basement soon as possible