Home Depot

I purchased a Washer from Home Depot on 11-11-2022 and still have not received to today on 12-28-2022. When the washer was delivered to my house the delivery man who had it dropped it and dented and scratched the washer.

The claims department told the man that I could not keep the washer. Call upon call and even a trip to the store directly and I still do not have merchandise nor my money, which I requested be returned to me.

00 has been sent to my account. Home depot is drawing interest on my money and holding me back from another purchase with a different vendor because they have not returned my money. Rediculous.

I order a LG refrigerator and the your deliver folks said they could not get in my kitchen door. They did take the frigid öff the truck can and measure the doors and said did not fit. I have gotten a 30’ samsung gas stove no problem and washer and dryer no problem.

My neighbor said these same two guys told her the same thing. My friend she they told her the same thing. They all went around the corner to Lowe’s they deliver each house hold with no problem. You would think someone in the Corporate Office would check this Delivery Co out.

And ANOTHER THING WHILE IN THE HELL I HAVE TO WAIT FOR YOUR DELIVERY PEOPLE TO TAKE THE APPLIANCE BACK BEFORE I CAN GET A REFUND. THIS DOES NOT HAVE SHIT TO DO WITH ME. I SHOULD NOT HAVE TO WAIT TO GET MY GOD DAMN MONEY.

I WILL NEVER EVERY BUY ANOTHER…

It is 12/23/22, Batavia NY. There is a travel ban throughout the county due to low visibility, high winds (up to 60mph) snow and freezing temperatures and the Batavia store is staying OPEN? Is that not a safety concern for your employees??

I’ve been waiting over a month for the Home Depot to contact me about finishing the job they screwed up nobody has contacted me since they came out to see what was needed .my attorney has sent letters to financial institutions to say I’m not paying anymore till it’s done the counter guy came out and has never called me back I am giving Home Depot and contractors a one star and will never buy anything again at Home Depot.

My complaint is with 2 cashiers at the Home Depot in Houston, TX on FM 1960. This has happened to me twice. I was going to the self check out line and there were 2 cashiers standing back away from the lanes talking with another African American man so I walked past them to the self checkout lane behind the people checking out.

When they were done I started to checkout when the cashiers started yelling at me. I turned around when they yelled “he is next in line”. Talking about the man they were talking to 7 feet away. I said I didn’t know they were all standing so far away.

They they said yes he is. I said I was sorry and went over and stood by them. Then one women said to the other can you believe she just walked right over there and cut right in line? I told them I’m sorry I thought the…

I ordered a clothes dryer online from Home Depot because of their delivery time was short and I needed the machine.

First I was emailed and told that my delivery date would be pushed back from Dec 19 to Dec 20 with no explanation as to why. Rescheduling my plans I stayed home on the 20th to wait for the delivery within the 24 hour window that they gave us.

My husband also worked from home. At 10a I checked my email to see that 'We're sorry we missed you' and immediately called customer service. I was told that the driver had been to my home at 9:30a and had called my contact number and was told 'this is a wrong number and do not call it again'.

I then learned that the number the driver had called was similar to mine but incorrect. I have an account with Home Depot and am a frequent…

My Husband did an on line order at the Home Depot on Circle Drive in Saskatoon Saskatchewan, this afternoon when we arrived to pick it up it was not ready they asked what it was we had ordered when we explained what we had ordered and how we wanted it cutting they told us that they’d get it ready right away and to wait under the awning at the lumber entrance.

After waiting in the car for a half hour the worker came out and asked that I went inside to tell them exactly what I wanted after my husband had already explained this. We had ordered a piece of styrofoam 96 inches by 24 inches and we wanted it cutting into three pieces 32inches each.

Now to me that’s not rocket science but if an employee cannot figure that out then you are hiring the wrong people. I’m definitely going to think…

One of the key makers made an extra key for herself to my deadbolt in my house.

I purchased a new refrigerator paid cash over 1200 dollars delivered on 12/05/22 they delivered it and left no information did not unwrap it put in drawers or put on door handles and refrigerator doors are uneven I have tried to rectify this problem at store being told me have to take some responsibility

ordered insulation on line bundle of 8 bags only use 5 wanted to return 3bags called corprate they approved the return took them back to store for the second time of loading and unloading them waited another 30 mins while they got the approval

which was alreadyapproved I put them on my home depot card and paid the card off with my bank card they gave me a credit on the home depot card but I have no intension of shopping any longer at home depot because of this I would like to have my refund sent back to me. home depot worst customer service ever.

I ordered a Samsung range on 10/27/22. It is now Decemeber 16,2022 and I still have not taken delivery of the range. The delivery has been scheduled 7 times and I have waited patiently with no delivery no call from the delivery company or warehouse.

Customer service people are absolutely clueless, they tell me I will hear from a warehouse manager and no one calls have been told I will hear back by a certain time with no call back. Horrible customer service even worse delivery people.

One delivery driver suggested I cancel the install fee and give it to them and they would come back to install new appliances and remove existing even though the service was paid for in my order. Resolutions will not discuss compensation until appliances are delivered and installed which at this point may…

I am a home owner and in addition I own several piece of rental properties.

Over the years I have purchased a multitude of major purchases to service my properties, from Home Depot stores, such as major appliances that include refrigerators, stoves, dishwashers, microwaves, washers, dryers, hot water heaters even vynal fencing and complete window replacements for sometime an entire building, storm doors etc., plus, of course, repair parts and supplies to service my properties. For the most part, thru the years of being a loyal customer, I have been basically satisfied until recently, for the first time having to deal with Home Depot's warentee processing policies. The surprising thing is two issues in a very short period of time. Its the only time I have been confronted with the necessity…

I purchased a washing machine which was installed Tuesday, 12/13. I’m happy with the product and was happy with the installation.

However, during the installation, the exhaust tube for the dryer was disconnected. Probably accidentally by the installation. I’m not upset about that. Stuff happens. What I am upset about is that I have to wait three days for someone to correct the problem.

I waited three days to get the washer installed. Not a problem. But to wait another three days to get the problem corrected? I can’t use the washer without being able to use the dryer. I’m disabled or I would reconnect the exhaust tube myself. Your mistake.

You should make it a priority to fix the mistake. Respectfully submitted, Ken Mordoff.

I purchased 4 appliances from the Home Depot in Loganville, Ga #172 and had them installed. The installation went very poorly with several mistakes made. Approximately two weeks after the installation, the microwave made a loud pop noise and dropped an inch or so on the left side.

I went back to the store and spoke with management. The follow up install team was sent to my home several days later and discovered that the retaining threads on the left side were stripped and the microwave required replacement.

I called the store again to discuss with management and was handed off to a support person for special order products who took my information. He said he did not have the authority to replace it but would speak to the manager (who was off that day) and get things taken care of.

After…

My daughter got hired at Homedepot 4 months ago. She has a open schedule but they only giving her a 4 to 10 hours out of the week, she way passed 18 years old. She said she asked for more hours only to be slap in the face with only 4 hours the next week.

why hire someone to play with their time?

83 Pick up from store #4284 Westerly, Rhode Island. Item arrived after Nov 28 This item is large so I needed to get a trailer and help for pick up. I went to store #4282 to pick up my purchase on Dec 10.

The item was found on a small pallet with one end sitting on the wet ground. When the employee picked up the box with the lift, the end of the box on the ground was wet and frozen to the ground.

The contents of the box were all over the ground. Some parts were lying outside of the box on the pallet. He continued to lift the box and drive the lift. While he was driving items in the box were falling out onto the ground.

At this point I refused to accept the item in this condition. The person at customer service said they would reorder a new one and would attach a note stating not to leave…

shopping for Lumber @ Home Depot in Omaha Nebraska at 4545 North 72nd Street I was appalled at what I saw the lumber was very moldy not only is that unsightly but also a hazard customers, pets, employees health ! They are selling an inferior product I approached an employee who spoke to another employee who waved it off as not important why would I want to buy moldy Lumber !! Why are they selling a product that could endanger peoples respiratory system potentially dangerous product please do something!

Absolutely horrible, try calling the credit card services line. Each person at the main office should get a question to get an answer for so they can see how they make out when they call. I was on the phone for over an hour and had nothing but problems with little result, I was disconnected multiple times with a very serious problem, credit fraud issues and

just kept being questioned on more personal information after giving the reference number from the letter they sent to my home. Your system needs review. I personally hope someone sees this and gives it a look. It definitely effects your returning customers.

We all know that’s what it’s all about. T.

Tallahassee #0254; 3200 Capital Cir Ne Tallahassee, FL 32308 (850)422-2777 I frequently order items on line for pick up in store.

First I want to say I love Home Depot and it has always been my go-to store for building/home repair items. When I place an on line order I usually place the order a few days before I need it to ensure the order is available when I get there.

It is 100 mile round trip from my home to the nearest Home Depot store. I will usually place my order before another visit to Tallahassee so I can combine Trips. Recently the order has not been ready a few days after I placed the order, on these previous occasions I was going to town soon after so no big problem.

My most recent order how ever WP52902122, placed on 11/28/2022 ,was not ready when I went to pickup on…

Store secretary allows theft in the American Fork, Utah store location.

Day shift employee goes through the belongs of another employee in the breakroom.. gets caught red- handed. The owner of the items reports this to the office, where the secretary says, "Maybe he was just confused ".

Say WHAT???? WHY is this allowed ???

I spent over $6k a year ago for 2 sliding doors. It has taken many months and many visits to my local Home Depot store to locate the items - all of which have come in piecemeal. I still have not received two screen doors that go with the order.

Dealing with them to locate my order has been disastrous. Nobody knows where anything is and. they have had me waiting for hours in the store while person X, tries to find person Y or maybe someone is scrambling in their chaotic storage area to find things.

I have gone into the storage area myself to assist. Awful!!!

I used to like Home Depot a lot, however; recently I realized that Home Depot will sell anything involving Disney but won’t sell anything in stores that is religious especially for Christians. I wouldn’t care if I saw Buddha’s, anything involving Judaism, or most any other religion. So why is Home Depot so ashamed and worried about offending people about Christianity?

I called to cancel my order,of a side board buffet,within 24 hrs of ordering on line. They said they couldn't cancel,because it had been shipped. Upon ordering it, it did not say assembly required. I have called 5 times to get a resolution,on line number. Customer service is awful!

I'd give them a zero,that was not an option. I got hung up,lied to,told me what I wanted to hear to get me off the phone. I will never shop Home Depot again!!! I came home to find ups stickers by my back door.

I've been hauling the 95 bld boxes in and outside on my front porch,via what the call center told me. The 1 I spoke to this am said ups will be here Dec 7th. It's Dec 5th. I thought finally someone listened an told the truth.

I was proven wrong again. I hate home Depot,Lowe's will be my go to store.

I am a veteran that tried to sign up for a military discount online; the site told me I was already signed up. I went to the store and was denied my discount.

I ordered mold cleaning materials to my home in Westwood, NJ. Look at what happened from tracking: It certainly not delivered to Westwood, NJ. (But it was delivered, just not to me!)

November 23, 2022 12:49 pm Delivered Sparrows Point, MD 08:29 am On FedEx vehicle for delivery Sparrows Point, MD 08:04 am At local FedEx facility Sparrows Point, MD 03:07 am Departed FedEx location Keasbey, NJ November 22, 2022 10:56 pm Arrived at FedEx location Keasbey, NJ 08:12 pm Departed FedEx location Blauvelt, NY 05:49 pm Shipment arriving On-Time Blauvelt, NY 05:32 pm Arrived at FedEx location Blauvelt, NY 08:45 am Address corrected 08:45 am Returning package to shipper Blauvelt, NY 08:45 am Arrived at FedEx location Blauvelt, NY 07:23 am Shipment damaged during transit. Blauvelt, NY 05:08 am At local…

I have a Home Depot credit card and every so often I get a 10% off coupon in the mail to use. I also get gift cards from people/family to buy stuff. This is not about the store card you get from returns.

My problem happens when I want to use my 10% off coupon along with my gift card. Home Depot won't let me use both, they say I can use the 10% off coupon only with my Home Depot credit card.

I thought a gift card is the same as cash. Other major companies allow the use of both , but not Home Depot. My only recourse is to go to customer service, show them the 10% off coupon, and have them give me a 10% customer satisfaction discount.

Then I can use my gift card to pay the balance. This should not have to be such a complicated process to save a few dollars. I hope Home Depot will consider…

Hello I’m from Ohio; I recently ordered a animated Santa online received it with missing pants; called customer service twice now and received a email saying that they had the part I was missing and would be shipped shortly, needless to say three weeks later I called back just to be told they don’t have the part!

Case# 30736576 , I bought this to have for Christmas and now doesn’t look like it’s going to happen, this is the worst customer service I’ve had , I’ve been a long time customer of Home Depot and now I’m rethinking of doing anymore business with a company that just gives you the run around!

I bought a $300 Christmas tree last year. IT DOESN’T EVEN WORK THIS YEAR AND THEY WON’T COVER THE SUPPOSED TWO YEAR WARRANTY BECAUSE I DIDN’T USE A HOME DEPOT CREDIT CARD! I WILL NEVER BUY ANYTHING ELSE FROM HOME DEPOT!!!

We had purchased a stove at Home Depot and we were told they could hook it up, come to find out they could not do it. We had to wait two weeks after we received the stove to be hooked up by a different company.

They charged us for the hook up cost knowing that they could not do it. We could not have a Thanksgiving dinner because we did not have a stove to cook it!!

73 cents on the 25 gift card. Later tha day I received an email stating there was a payment problem, so I called customer service and spoke with Alesha who stated the 50 gift card didn't work even though she said it had a balance of 50 still on it.

27 would be returned to my 25 gift card. 27Received the item in two days but not the refund to my 25 gift card. On Nove 07 I called and got the same anwer after speaking to Lisa. On Nov 14 I called and spoke to Damon.

said an ecard was on the way. On Nov 18 Icalled and was told to take the receipts to the local store. On Nov 30 I drove in to the Beaumont store and a young lady named Suzette trid to be helpful ,she was told to contact the online service which she did and explaine d everything and verified my receipts.

She was told adamantly…

Just when I thought your website couldn't get any worse. It did. Why do you put description of product so far from picture and everything else you want to sell and button to buy it. Don't you think description is important before you ask someone to just immediately buy something .

My god it's so crazy it's not even funny. I can't tell you how hard it is to get the information from your site. With freezing up and trying to get information to checking next product . Half the time I have to close the site and reopen and run new search.

You guys have totally lost it. Try serving the customer and stop designing g a site to help them jump into wrong product. And fire the company designing your website. And by the way most customers are using a phone to access site not computer . Moron.

I’m so disappointed how they handled the incident happened in July 30 an employee hit my trailer with the lift machine while he was loading materials, they sent me to insurance which do nothing to fix it, now 2 weeks ago a came to the same location because I needed to order siding for my house and i decide to talk to the manager if I can get some discount for the damage which was not to big I expected at least a good apology but no the manager said there’s nothing they can do because it was about the insurance, this is not how you supposed manage this time of situation.

Having a nightmare experience with Home Depot after buying a washer/dryer. We went from being very excited to still dealing with you guys over a month later. I spend thousands a year, which I guess will now be going to Lowes since no one seems to care about fixing our problem. I have been in the store 3 times and have spent hours on the phone attempting to resolve this simple issue. I’m hopefully someone even reads this complaint.

Order # H1072-208621

I had a carpet installation at my bedroom house a month ago and I have very serious problems with ticks all over, I paid almost $2000 dollars for the carpet and I can’t figure it out where the bugs were coming, ever before I have any or similar problems, on my records about my purchase at homedepot store you can see I been spending a lot money in different products to kills the bugs without any positive results, only after the installation I been getting different products to try to eliminate the problems, I will like to know what homedepot can help to resolve the problem.

I am very disappointed because the kind of money I spent. Julio Piche 2135779736 3152 Budau ave Los Angeles California 90032

I placed an order on September 4th and was told the sliding door will be in store in 4 weeks . It’s November 29th and now half the door is missing and sales person said don’t worry manager will compensate you and door will be here soon

Had delivery of an oven scheduled today. Received a phone call at 6:44 from a random number and no voicemail. Went back to bed. Woke to a call from home Depot at 718 saying I had until 730 to get out there guys are there.

Went out there at 724 after getting dogs out and they said nope can't deliver now since we have until 730. I said it's 724 and they said have to call Home Depot. As I was in middle of the street calling, at exactly 7:30 they just drove off. No communication no nothing.

How do you just drive off? Horrible customer service. Got a hold of someone at Home Depot and they put my on hold 15 minutes and I hung up and called back to talk to a lovely lady named Mary and she got back to me saying the delivery agency followed protocol.

Where was my phone call or a rung doorbell at…

TODAY OUR WASHINE MACHINE WAS DELIVER AND THE GUYS TOLD MY WIFE THAT I SAID I WOULD INSTALL IT MYSELF. I'M DISABLE VETERAN I NEED BACK SURGERY. SO PLEASE SEND THE GUYS BACK AND INSTALL THE WASHING MACHINE. PLEASE CALL 352 610 9055

I ordered a fridge, washer, and dryer to be delivered today. The installers came with just the washer and dryer. I asked where’s the fridge? And I was told that they were not tracking of a fridge and yet I received an email with the confirmation of delivery for all 3 appliances.

A few minutes later the guy said oh yeah we have the fridge we will just reschedule the delivery. I’m very frustrated cause I need the fridge today. I called customer support and was told that a representative from the local area will call me today to reschedule at the soonest available delivery, yet nobody did.

I contacted customer service again through text, and when the bot said a customer associate will be with me in 3 minutes, then finally a “real person” talked to me then after a few conversation, I was told…

The company never showed up for delivery was on hold over and hour spoke with brook aleen and manager Pam no resolve and they lied and said couldn’t find my address worse experience ever for a huge payment Never again

I purchased a GE range and was delivered today (11/18/2022). The delivery was as scheduled. I inspected the range for any damage. The only thing I didn't check was to see if the drawer closed completely. Unfortunately due to the power cord it did not.

I immediately call customer service, spoke with Diane whose only resolution was a service call on November 28th! The drawer sticks out (in a walk way) and when pushed in hits the cord. My fear is continuous pushing the drawer closed being sharp metal will eventually cut the power cord.

I asked for a supervisor got Alex who offered no resolution better than Diane! Ten days was the best he could. When asked for his supervisor, I was told that person was not available or was his supervisor. I was told I could not have contact information…

00. gift card to be used for a Chinese Auction at a Fund Raiser for a man that has cancer and has many medical bills. 00 and was told I couldn’t use the in store credit to purchase the Gift Card. This is absolutely ridiculous.

00 in your store or someone else does? 00 had to be spent at HOME DEPOT. I don’t know when I’ve ever been so ticked off.

We purchased a dishwasher on 6/28 to be delivered on 7/28, prior to this date we were notified it would be 9/24, prior to this we were notified it would be 11/9, prior to this we were notified it would be 12/1. I contacted Home Depot and told them to just cancel the order.

I was told there was a dishwasher in the warehouse and it could be delivered and installed on 11/9. I failed to tell you I had called on 7/15 and added the cost of installation and the disposal of our old DW.

To make a long story short, the DW was delivered, but the guys informed us they don't do instalation. At this point I am tired of the delay and I call Home Depot and tell them to refund the cost of installation and disposal.

I was basically called a liar and told that until they spoke with the delivery people I…

We purchased a dishwasher on 6/28 to be delivered on 7/28, prior to this date we were notified it would be 9/24, prior to this we were notified it would be 11/9, prior to this we were notified it would be 12/1. I contacted Home Depot and told them to just cancel the order.

I was told there was a dishwasher in the warehouse and it could be delivered and installed on 11/9. I failed to tell you I had called on 7/15 and added the cost of installation and the disposal of our old DW.

To make a long story short, the DW was delivered, but the guys informed us they don't do instalation. At this point I am tired of the delay and I call Home Depot and tell them to refund the cost of installation and disposal.

I was basically called a liar and told that until they spoke with the delivery people I…

Purchased a refrigerator and freezer and 2 days later found a coupon for $75 off. Was told by credit department that in order to use the coupon I had to return to the store. Was told at the store that I couldn’t use the coupon because the refrigerator was already discounted.

However by then the initial order had been cancelled. Your associate Leane was extremely rude and at one point said sorry we can’t help you Boo. I will never shop at this store again.

Bought a dishwasher that's not functional and I want them to come get it and refund my money. Having been on the phone and texting since November 7th 2022. Having me calling all kinds of numbers and can't get anything solve.

Talk to manager and customer service. Can you get this solved. I will never shop there again in Vicksburg,MS. Rude and hang up in your face. Ariel suppose to be the manager. Talked to a Brian and haven't been able to talk to either one.

I have email from customer service for them to pick it up and refund me. Thank you

Hello,

We purchased windows in mid 2021 with an installation date of October 2021. The windows and installation was problematic, and is still not complete more that ONE YEAR later. We have been trying to work with Tracy, a 'regional manager' in Kansas City, and have gotten nowhere. We contacted our salesperson to assist, and he was able to get her to call, but still nothing has been done.

We are now in the second winter with incomplete installation and waiting on replaced windows.

Please advise.

Alicia & Dave Adams 8821 Town Hall Rd NW Byron, MN 55902 507-261-9062

I purchased 6 tons of wood pellets. The pellets were damaged before delivery to my house and restacked. Some on double pallets. My initial contact with home Depot I was given 8 bags of pellets as a replacement. As I started burning the pellets they would not burn properly.

They were powdery, smelled, dusty and my stove would shut down. My second contact with home Depot I was told they are aware of the problem and have been getting a lot of complaints from other customers. They refunded me the delivery fee and said to contact the Pellet mfg.

I did contact the Pellet mfg and I was told they were unaware of any quality issues and I was the first and only complaint.. They also told me they never would ship any pellets on double pallets and it was home Depot issue.

I'm frustrated going back…

Worst possible extended warranty you can purchase. They will not honor, will not repair. My Samsung $1,000 washer is barely 2 years old, broken, and the Warranty Department keeps canceling Samsung tickets. So a new service call must be made and the process started all over again.

DO NOT BUY, DO NOT GET, DO NOT BOTHER. No one cares and no is off assistance.

I went into the Hermitage Pennsylvania store today to pay my bill and get an item price matched. The item that I wanted price matched is an eco flow Delta mini portable solar generator that I paid $749 for on 9/14 of this year and was currently on sale on the home Depot website for $599.

I asked the female customer service associate to price match it and she refused. She said that they only price match for 7 days. She got her manager who was having the morning meeting right by the desk and he said that he will not do it either and that she is correct with her 7 days price match.

I said that this doesn't make sense because I can return the item for 90 days. They agreed that they would return it which forced me to go home get the unit and bring it back in return it. They also told me that…

00. In my search, your website indicated that your Laurel, MD location, had a quantity of three leaf blowers in stock. I then traveled to the Laurel store location. Upon my arrival, I asked several store associates for assistance as I attempted to locate a leaf blower to purchase.

After a lengthy search, the associates reported that the store did not have the leaf blowers in stock. I then asked to speak to a manager. When the manager approached me, I immediately detected a note of irritation. His tone was condescending and dismissive.

I have completed many home projects in the past years. Home Depot is not the only supplier of products needed for home improvement or projects. From this…