Home Depot

I purchased a vent dryer tube. It did not work. So I returned it. The return person asked me if we cut it. I responded no. She gave me a look and then the 2 proceeded to stretch the tube out to 8 ft.

I effect she called me a liar. I did get my money back. 16. I told him the qty he decided to count them. Then he accused of stealing. Long a box of screws and said he did not charge me for them.

I showed him on his register that in fact he did charge. This store treats its customers like crap. I asked for help and I was told go ask another department. One visit and this is how I am treated. The total was $25.

I just moved here but I am not ever coming back.

My son went up there to by a heater. And some cork. duty cop. We both shop that store for personal and business. thug. We have never stolen anything in our life. cops and can do what they want. right to hire who you want.

i do business know to stay away also

I ordered soil to be delivered to my house on Tuesday 11/8/22 at 12:38pm, order #WB29436738. 97 each for scheduled delivery between 10AM and 2PM on Wednesday 11/9/22 that would work with my work schedule. The label was created at 12:39pm on 11/8/22 and cancelled at 4:37pm on 11/8/22.

I copied and pasted from the tracking email below. Gig Cancelled 11/8 at 4:37 PM EST Gig Created 11/8 at 12:39 PM EST I called the number on the email and was hung up on, then I got another woman named Keisha who put me on hold repeatedly to call the store but

no one would answer, then she said the only thing we could do is reorder and she would discount my order. Then after giving her my CC info and paying again she said the system w. On 11/9/22 I received another email stating that I missed the delivery,…

Store# 3507. Order number # H3507-207632. 22. 22 damaged (bid gash/dent on the dryer). 22. Again they were damaged. 22. Never heard from anyone from Home Depot. Called local Home Depot, getting the run around. 22!!!! Spoke with managers, Pete, Cameron, Jeff (Very Rude) & Emily ( very rude). 00.

I have never had such poor customer service in my life!! I work in customer service & I would never treat a customer like this!! 60. Emily said no because we had already been compensated! I told her I want another competition & she said there was no more money! What does that mean???? ) for these deliveries!!!

I expect more competition because now we have to go find another unit & pay more ( these were on sale). We are on a limited income & saved for these!! We have gotten 2 sets of washers &…

I need someone to find my package that was shipped by home depot has been out for delivery since 8/9. It is now the evening of 8/10. I was told by the home depot manager that it was basically my problem since home depot got my money and doesn't really care about customer service.

Corporate greed at its finest

CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD! I have had the worst experience with Home Depot's customer service. I bought a dishwasher online and paid to have it installed by Home Depot. The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors...

We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home.

That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed…

Ordered carpet last August, have had two appointments, so far for the installation. Both times the installation was cancelled by the installer. I live alone and have to either pay someone to house sit for the installation or take unpaid time off.

So far it has cost me $200 for someone to house sit. If I was talking time off for the installation it would have cost more than double, from lost wages. Now this project will cost me a additional $300 due to paying someone to house sit for both cancelled installation and the next scheduled install. This is unacceptable.

I am gone from home for work quite a bit and is problematic to schedule this service, which has now gone way over budget. A $835 job is now going to cost over $1000. I think this is BS

Customer service sucks the black employees are rude and the employees run off good paying customers security and other black employees complain about parking on side of building say fire lane and no fire or problems like that older customers want to load big bags of soil a big loss for store heavy products and too expensive to top it off

I had my windows and door installed through Home Depot services . Door had 10 year warranty in 2020 The glass insert of door came out I reached out to Home Depot no help pandemic is going on . This year after repeated request they escalated and.

Instruct area manager got involved in July 2022 it’s November no resolution they keep killing time and don’t respond worst experience ever …. Never recommending or using anymore .

Continuing issues at Mountain rd Home Depot in Pasadena md I have been a client for 35 years and still receiving terrible experiences at this store No inventory poor communication Orders not being fill Lack of customer service I have spoke with everyone at this store from the manager on down nothing works There are a couple hard workers at this store this is not a direct attack at any employee this is directed at management and above It’s sad I have spent hours in this store trying to get help on products that are supposed to be in the store and after I waste my time I find out the products were not even in the store I have wasted thousands of dollars in time at these stores and

not one employee has done anything to better these situations

Purchased windows from HD. My address 33 Parkview Loop 10314 staten island ny 718 983 7839.

Multiple problems. Ordered approx oct 2021 receive order in Feb 22.

One of the windows in the 4 window Bat window cannot be closed. For months go back and forth with HD and as if to fay still does not work.

Almost impossible to speak with HD staff and hey information pertaining to a resolution for window Constant referrals to other service people who are difficult to reach and never return calls. No real respect for the customer.

I am a senior and cannot keep running after these people. I paid for windows.

Supposedly hardware needed to make fix.

Additionally waited 5 months after delivery of windows to finally get screens. Was originally told screens come with windows. No apologies no anything…

My complaint is regarding a product that is sold in your stores. Summit wall oven model # TTM7212BKW. I can't believe that a corp. with your reputation would allow such poor quality appliances to sold at your stores. This in wall oven is so subpar with any other ovens. When purchased it I read the reviews which were pretty bad. But then I told myself Home Depot would never sell such poor quality appliances to their customers. Well , I was wrong. I will never buy another appliace from Home Depot, you no longer have my trust.

Thank you

Wairing for paint 25 minutes while the workers just sit here and talk to each other. Just look at me and walked past me 100 time. Useless as a bag of rocks. Never going back there. Lowes it is. This one is in maspeth on maurice ave.

I have been waiting for over a week now concerning the incorrect email for my account. I am unable to insert a tax exempt form because your IT department is not doing anything. I can't even start a new account because everything is tied to my phone number which is 831-775-9060.

My name is Benjamin Usi. com I really don't want to shop at the other stores for my new business. I'm even enrolled with the ProReferral program. I need help! Everything I order is taxed twice!

I received a dented fridge, getting a replacement has been a nightmare. Two times scheduled delivery and no show, no communication and only to find out my fridge wasn’t on the truck either time?! How can this happen? How can a delivery truck leave and no one knows product is not on the truck and no one calls to tell you.

You have to do all the legwork

Military discount is a joke. Through the years it has changed many times making it more difficult in each change. It seems to me that HD does not trust their employees, making the latest move to one that has to be handled with their app., not an employee.

Latest one is a limit on to $50 with a $400 annual maximum.

I used to be a big customer of HD, but, no more. I now do all of my shopping at Lowes. A Lowes employee recently complemented me by saying "you are on of our best customers". I've built a two story garage, a large covered deck, a new kitchen, a storage shed, and rewired my home.....all from Lowes, not HD. Speaking of Lowes, their military discount is handled at the register by giving my phone number and showing my military card. This was a topic of discussion in my breakfast…

Order WN28947210 from Mill Basin store in Brooklyn NY After placing a paint order for pickup on 11/4/2022 and trying to reach the store via telephone for 45 minutes I messaged at 2:06 PM. The final result in nutshell was the order would be ready in 1 to 3 hours.

I have the message conversation. Today 11/4/22 I still had no verification of ready for pickup. This started again the laborious process of the day before ending with Celeste of Resolutions …, who confirmed the order was still not filled for pickup.

We had workmen starting the job tomorrow which will need to cancel This is not the service HD strives to provide even if the order is completed today and, moreover, is reflective of the standard at this particular store I’m a past pro customer. Kathleen is my wife who is handicapped…

I placed an order for a deck and went through so much stuff and employees not being truthful,and being told different things and that mangers not being in the store that they are gone home. We spend a lot of money with you to be treated like that, and had to wait in the store for over an hour and a half just to pay the difference on the order.

Then my order was to come out for wed then it was changed to another date with out any one contacting me I had to call and find out. The Lancaster SC 29720 the business was very poor I got a refund and went somewhere else to buy my 16x16 deck.

Dear Sir/Madam,

I placed an order at this store at the Professional desk about over months ago. It was for 200 corner guards. After a couple of weeks I received a telephone call informing me that they have 40 pieces ready for pickup. I told them I have a large project and cannot start it before I have all 200 pieces. I asked to please call me when they have all 200 pieces. A couple of months later I went to the store to see what was the delay and I was told that my order was cancelled by one of their associates. I wasn't told about it. It was just cancelled. I was not happy and one of the managers helped me re-enter the order again. Today I received a phone call from the same store and a lady told me to pick up my order from a totally different store. Is this what Home Depot has become?…

Home depot kitchen make over service. Damaged floors and walls. Don't follow through. My 2 week make over. Already fell off once. Under cabinet lighting all ready been replaced. Horrible service.

This is a request for the video recording of an incident that occurred on 10/21/2022 at 10:00 at Store# 8517, 3850 S. Carrier Pkwy, Grand Prairie, TX 75052. Another driver crashed into my car and when the other driver was uncooperative in providing identification and liability insurance the police were called.

A Grand Prairie policeman arrived and said since there were no injuries to either party, he would not create a police report and each driver could exchange insurance information and left it at that. My husband who was the driver at that time asked the police officer to review the footage because he saw there were cameras in the area, but the officer ignored the request.

My insurance company wants the video recording of the crash, however I am experiencing problems with obtaining…

Order # 50414215 Attached are photos of how my kitchen was left as completed by HomeDepot! I need help in correcting this unsatisfactory work. With all of the many measurements that were taken by professionals, there’s no reason as to why it should’ve been left like this!

This is bad advertising for your home improvement professional workmanship! After being extremely patient, no one is answering or returning my calls. I received 1 call immediately after I submitted an email but no remedy!

Accident happened at 2000 Howe Ave Sacramento, CA 95825. This happened on October 29 of 2022 between 12:30pm and 1:15pm. I was at the self check out for cash payments. I scanned all the supplies I needed to finish my project.

then I scanned a coupon for 10% off. After that I used a pro number and pressed to pay. 11 to pay. Then I put in $221, after a couple seconds later, the machine said customer needs assistance. After a couple seconds later a worker came up to the machine, clicked something and then said “you’re good to make your payment”.

I told her that I already paid and explained everything to her, but she did not believe me. Then I told her that I’m not here to start any arguments and that I just need the supplies to finish a project and she told me that she can’t help me with…

On August 28 I purchased a stove /oven at the Home Depot in Ellsworth, Maine. This was for our daughters new house. The purchase went fine. My daughter setup a delivery date. This is where the problem started. She explicitly told them that the time would need to be in the pm after 3:00pm.

When they returned from work that day, they found a note saying they tried to deliver at 10:00am. She immediately called and asked why they tried to deliver. She was met with not a good customer experience. No one seemed to care.

I called and received the same. She setup another appointment and no one showed up? She called again, received some kind of excuse. She had taken off the day to be there. (NoPay). Once again very little cooperation. Again a delivery appointment was setup.

This time her husband…

Ordered a new fridge on Oct 20 It only got delivered Oct 31 Paid for removal Was told the older smaller fridge was too heavy to remove and that another guy was needed So they leave the old fridge in my dining room and tell me they will pick it up whenever I schedule I now have to call back to Home Depot and set a new appointment but when I do call I’m told the soonest appointment is not until November 9th How does this make sense

Store # 4707 Could not return 2 windows still in the original packaging. I have a Pro account that states I have 365 days to return items, but the store manager said I only had 90 days. I feel that my loyalty to Homedepot is being thrown out the door after many years of continuous purchases.

It doesn't seem fair to small contractors like myself, that spend a lot of money in Homedepot stores and get treated this way. I've personally seen others return windows with no problem, but for some reason I don't seem to matter as much.

Could be because I'm a minority Contractor, Its a sad place to be in America. Tides are shifting and you will need us more than we need you, we will not forget. Thanks for nothing!

I have a store credit card that I guess I used my wife’s id and scanned mine so it locked my money up for 24 hours and I talked to the manager about your uncanny return policy you have now and I told the manager I’m going to just start shopping at your competition lowes he told me that was fine I have been a dedicated shopper/pro for 20 plus years and

now I have to keep a book for returns because your staff is also incompetent to set my pro account up ! So I had to use cash when I had a deserved store credit ! Thanks for the disrespectful experience Frank Tate

00 dollar drain snake just because of home depot customer service thank you

Carpet installed 3 years ago with recommendation by specialist at homedepot and it’s worthless. Anytime I tries to blot out simple stain it gets huge dark areas. I think the padding is leaking color and making the areas dark grey, The entire carpet looks stained.

6" slipper tub from the Home Depot. My first tub was scratched when it left AKDY factory. I returned it and reordered the same tub. Well when that tub arrived at the Altoona PA Home Depot a Home Depot employee drove a Forklift through my tub!

I have been without a tub since October 14, 2022 and since my tub is an Online Special Order I won't receive a new tub until the week of November 7-17! Yes the Manager at the Altoona Home Depot gave me a deep discount on the reordered tub and online has given me a $150 eGift but I'm now greatly inconvenienced by your Employee's incompetence.

I'm having to sink bathe until November! All I want is my tub now. Why do I have to suffer? The screen said that there were 12 available. Why does it take so long to get here? Why should I have to suffer because…

Hello,

I hope Mr. Decker gets to review these complaint issues, he might view them from a different point of view & have them corrected. I have been re-schedule for carpet measurement twice. This is unacceptable I'm on vacation hoping to get this done. It is only a room measurement. I'm getting the run around and no one seems to care. If this large company can't fulfill the order, please be honest from the start and let the customer know. This way we can take our business to your competitor (Lowes) for completion of the order. in today's economy it surprises me that this type of service is being displayed.

Thank you for your time

Ricky Sykes

11 to my HD Card for cabinet installation at my new home at 2719 Veranda Falls, League City, TX. The charge to my card included building of cabinets at Kraftmaid, and subsequent installation of cabinets and countertops at my home.

Since start of this project, we have experienced significant delay after delay, and our new dream home is still in disarray. We were told to contact the HD project specialist as soon as our cabinets arrived from the manufacturer, so the installer could check to ensure products delivered were not damaged.

We did exactly that upon arrival on Friday morning, the installer arrived on Monday and determined one of the cabinet pieces was in fact damaged and would have to be replaced (that replacement will NOT arrive until 11/11/22 (3) months after start of our project…

Ordered a refrigerator online that was the same measurements as the old one. The delivery was accepted by a friend at the time. The delivery man pushed it I to it's space but said he didn't want to scratch it so he would let me push it in all the way when I got home.

The refrigerator door to the freezer opened differently from the old one and would not open with the new refrigerator in place because itnwas too close to the wall. The delivery man should have checked this at the time. Now I am told I must bring the new refrigerator back to a local Hone Depot and be charged a 15% restock fee as well for their error.

I will NEVER shop at a Home Depot ever again!

Craig's list is loaded with ceiling fans being sold by 3rd parties who claim that the Home Depot product that they are reselling is "NEW" in the box. Some of these ceiling fans are "Hampton Bay" which I know is an exclusive Home Depot product. Other return items being sold are "Hunter" ceiling fans and "Home Decorator" ceiling fans.

I have a couple of questions regarding this. Are these ceiling fans guaranteed by the manufacturer since they are adverised as "new?" When Home Depot sells their return products to a third party, is their an agreement "not" to advertise the product as new ? If I buy one of these products can I send the product to Home Depot for repair under factory warranty?

https://lasvegas.craigslist.org/fuo/d/las-vegas-new-highbury-ii-52-in-led/7535493591.html Above is a…

After having purchased, but not yet installed, composite decking, I asked an employee if I could buy nosing to cover the exposed ends of the decking. I showed him the decking we had bought. His answer was, “yes, you can order them at the pro desk”.

Since it was a Sunday the pro desk was closed. We built the deck. Three days ago I went in to order them at the pro desk and was told they do not exist for the type of decking we purchased.

The deck is already built. Now we need to do more to cover the ends. At the very least, the employee didn’t know what he was talking about and at the worst, he was dismissive to me when I asked for help.

What can Home Depot do to make this right?

This occurred at the Home Depot at 1060 Sugar Bush Drive, Ashland Ohio. My husband and I were shopping for a new refrigerator on Saturday Oct 15. After quite some time looking, we decided on the Bosch B36DN50SNS priced at $2198.

The salesman's name was Steve Conrad. He looked up the model and very brusquely told us that the factory had halted production and that unit was not available at this time. He did not offer any further explanation. He said we could check back in a couple days if we wanted.

He did not offer to get our names, nor did he offer to help us follow up our purchase. I called back on Tuesday October 18, and the woman I spoke to on the phone said that there were 1,900 units available.

I went back to the store on Wednesday Oct 19 to verify this and recheck the the…

24. I have not heard from them since. I went to the store on Oct 7th, Oct 14th and Oct 21, only to be told "oh they will call soon. I haven't had a front door in 2 months. It's getting cold outside and I have children.

I would like the entire amount of my money back they stole from me. I'm not paying a restock fee as I wanted the door installed not restocked and they have had the door for almost a month now. Please refund my money so I can go somewhere that will actually sell me a door and come and install it.

Thank you Sarah Kinnison Order # H1544-206986

I’m trying to get this feedback to the corporate office. I went to home depo with the intention of new installation of flooring in my entire home. I was quoted one price, went to the store, prepared to make the payment and get the flooring installation schedule.

I asked to see the new baseboard that would be installed, the person I was working with called the phone number that did the measurements they instantly up the price almost $3000 more. I had to leave to pick my brother up from the airport.

The representative called me back and apologize that there was a glitch in the system of the original quote. ) I don’t know if anyone in Home Depot cares but I think it’s so unprofessional (1) you have Teenagers working with customers that is not properly trained/ unfamiliar with the products…

First, let me say this complaint is not specifically about Home Depot, but about your shipping companies. On Oct 7, 2022, I placed an order on line for 6 items. The order # W897028143. Four of the items were fairly small, and delivered on time.

6 GPF comfort height white toilet and (1) Home Decorators Collection Windlowe 49" Vanity in white with Carrera Vanity top were never delivered. They were both supposed to arrive om Oct 13, with a call the day before and the day of delivery.

I did not receive any call , and called Home Depot. I was told that the 2items were shipped by Barr-Nunn shipping and the items were transferred to USPACK shipping. They were transferred in Secaucus, NJ- n on Oct. 11, ,the other on Oct 12.

When I did not receive any deliveries by Oct. 14, I called Home Depot…

October 18, 2022 Tammi gomes 4 hart way Billerica, Ma. 01821 978-729-9056

To whom it may concern,

The first of this month ( October) 2022/ I bought a refrigerator from your store in Tewksbury, Ma. For $2,300. On the day that your workers came to deliver the refrigerator, the driver first said he couldn’t get the truck down my street. My husband told him bigger trucks have come down this street. So, they did come down my street with the truck, with no problem.

Now, they take the refrigerator out of the truck and tell me they can’t get the refrigerator up the stairs. My husband tells them to take the doors off the refrigerator and it will come up, that’s how they got my old refrigerator up to my house. Well, it didn’t work this time.

They told my husband they will not and can not take…

Last night I purchased 30 sheets of T1-11 siding from my local HD store in Auburn, CA (#8597) and I tried to have it delivered this week, but was told deliveries were booked out for 20 days! So I came the following morning to pick it up only to discover after an hour of associates looking, that there was NO STOCK, even though the computer said there were 53 in stock!

So we got a refund and traveled an additional 40 miles to another HD store in Roseville, CA (#0636) to purchase and pick up what I needed. I'm glad I didn't have workers waiting to install this today.

I am beyond frustrated with all this. Not only have I had to travel 40 extra miles to get all this siding to my job site today, but the trip also consumed an extra three valuable hours that I could have been getting some work…

Misleading info on internet order. I ordered an Aquatic shower stall states it come with center drain. I call HD and they said that means there is a hole in the center of the shower stall, the drain it self is not included. Very misleading.

Multiple days in a row (3) Days have attempted to come to Phenix City and purchase a piece of plywood and have it cut down so I could bring it home. On Saturday I waited in line behind 2 other people having wood cut down.

Once it was my turn, the associate left to help someone else, told me he would have someone else help me, then after an hour of waiting, no one even came back cause no one was certified to run saw. Then today, I go back, and the saw is out of order.

People are busy, but as much as wood is costing now, people like me have to manage every dollar and every day I have to find wait, is another day I can't finish my jobs and cost me time and gas driving.

Good afternoon, I wanted you to know about what a terrible experience I have had dealing with Home Depot on my custom blinds. I have spoken with multiple representatives and at least two supervisors, but mistakes continue to happen and no one cares or is willing to make it right.

Bottom line, with all the issues I have endured and time (literally hours)waisted calling in and trying to get the situation resolved talking with and explaining to multiple people over the past three months just to continue to have mistakes made. At a minimum Home Depot should have price matched the blind that was most recently cut the wrong size causing an additional delay (third time). This is not acceptable.

When I made a specific request to get an email address or physical address to write to (requested…

Bought a refrigerator which was in their backroom. Waited 10 days before they could deliver the merchandise. Waited all day and called the store and was told that they had truck issue, in which, no one even called and was told it would be another 5 days before we could get our refrigerator delivered, because, we were put behind other people's delivery after our purchased date. Buy local!

Stop supporting these big box stores. They do not care! This is how Amazon is going to close your stores.

Didnot receive the order with-in the time window given by the Delivery service no could the give me a dilevery time nor get any up-dates on the dilevery. I wish to cancle the order. 19 2022 and the order # is H0809-110536.

I wish to file a complaint on this matter. Would someone contact me via phone. Larry Jefferson contact # 256-267-0099 Please donot respond via E-Mail

why do I need to have a password and sigh up for internet purchases/? very annoying.

I am at Glendale. Ca located Home Dpot. I have waited more than 20 mins to get product. This is ridiculous to the product. I have request many many time with different associates.

However, no one show up to unlock. This home depot need serious problem with customer respond time. As I am writing this, I am steel waiting to some to show up.

I placed an order with store 133. My delivery date was set on 9/22/22. 29. the problem was that the order the order was supposed to be delivered in one load. As soon as the material was delivered my Carpenters called me and told me that the material is not all on the job site.

So that put me in a mode of rapid decision making. My Carpenters did what they could and then left about 4 hours later. So I went to store 133 and told the pro manager that I have an issue and it took him an hour and a half to figure or make a resolvement on what to do.

He called the place where the material was supposed to be delivered from and they said that they did not have enough room on the first truck. I don't know why they didn't send a second truck that same day.

Second day the truck delivered some more…

Around noon on Sept. 28, 2022 I ordered a Royobi leaf blower. it said there were 3 in stock. Being in Florence, SC I needed to Get ready for the hurricane. On Oct. 1 I went to the store to pick it up, needless to say there were none in stock.

It to 2 people to tell me they had none and would issue a refund. I was told "she called you and told you we didn't have any" when I asked who "she" was . No one could tell me but they repeated "she called you and told you we didn't have any" .

I had my phone in my hand and offered to show them my call log at which point they got angry that I dared to question them. The 2 of them, 1 male, 1 female then refused to cancel the 2nd half of the order.

It is amazing how they always have the best price but never in stock. On the way home I did get a call…