Home Depot

$12,000 balance for new windows billed to wrong credit card! Have spent HOURS and Numerous phone calls with Customer Service - to no avail. Totally frustrated with HD and their so-called customer assistance.

When are you people going to get somebody that knows what they're doing in this store you charge more and more for stuff and yet I've asked for people to help me find one light bulb and not one person will move their ass to go help. Your employees are no longer worth crap I don't even know why you have them there.

This is the home Depot in Davie. Fire them all I'll work there I know how to run a crew

My complaint is regarding Home Depot Extended warranty department. I filed a complaint on the 9th of September, they gave me a repair man out of Houston, who want answer his phone. and has lied to me and had me home 3 days waiting on him and he don't show up!

I call Home depot and they lie!

They advertise that the labor on their carpet installation has a lifetime warranty but no one in their customer service departments nor at the local store can assist with actually providing that warranty service.

In desperation I tried to find a customer service email account. I found one, customercare@homedepot.com, to which I sent the details and I received an auto-response saying the mailbox is no longer monitored.

I placed an online order for home delivery on Saturday ..with a delivery time by 8 pm on Sunday (after paying delivery fee) . When order not received I called Home Depot customer service & was told that they contacted Eastvsle Home Depot who said not only are there no deliveries on Sunday, my order was just sitting there. They kindly refunded the delivery fee & said the order would be delivered Monday by 8 pm.

When order not received again on Monday evening I called customer service yet again who left me on hold & then the call was disconnected. So, I called Eastvale Home Depot directly and a nice lady Julia, not only said the order was waiting for customer pickup, but she said she left a message for her manager stating order should go out for delivery Tuesday. (I had explained to Julia…

I purchased a generic generator online it has been a nightmare from beginning till now. Never in my life have. I had such a pooor experience with any company. It was to be delivered a week ago. After 11 hours of phone calls and 11 calls in answered from your delivery service it was delivered today.

They we y were to cal 35 minutes prior to arrival and never called and left this 400 pound item in middle of driveway it came in a damaged box no manuals and the Yranfer switch was not in box. The box was not sealed keys to generator were thrown in bottom of the box.

Called Home Depot was online for another hour where the gentleman who barely spoke English could not transfer phone call then had me on mute kept saying hello hello fr 10 minutes and proceeded to hang up. I drove yo my local store…

We rented a generator 9/10/22 we got there n store had cancelled it,we had to cancel my baby party,we come back 9/13/22 to re rent because the employee amber was texting they charged the card the first time,she went n re charged 3 times caused a problem we waited 3 hrs.. I was very upset that had to wait 3 hrs because of the employee neglgents she was rolling her eyes at me n every..

employee should not be using cells texting while with a customer

Bought a fridge online and the item is damaged. Not up to the measurements detailed in the information about the fridge. Had a large crease on the top and side. Tried to refuse order, but the delivery gentlemen did not speak English.

Not able to communicate due to language barrier. I tried the local store. They did not want anything to due with this order stating it was bought online, they don't have the ability to make a return. I am through trying to talk to someone because No On In Your Staff Has Any Abbilities To Preform A Refund.

I am not rich I don't even live a comfortable life with the fixed income I am suppose to live on. This has taken a toll on my bank account and me. I am madder then THERE IS NO ONE TO SPEAK WITH....

I WANT A FULL REFUND

On August 21st I ordered gutter screens from Home Depot. I received an email later that night that the order had shipped and would arrive on August 24. Promised delivery date, status still showed order had shipped. I called Home Depot and after they investigated wrote the following, "Thank you for your recent order with The Home Depot! The Vendor has determined there is an unexpected shipping complication , your new order ETA is 9/5 under Fed Ex tracking XXXX" Today is the 5th and looking at Fedex Tracking info shows that they have not even received the package. The customer service representative I talked to assured me that the package will be delivered today. I would post images of the emails, but order numbers and tracking numbers would be visible.

I would welcome a response from the…

On June 28, 2022 I ordered (Online) a Lifetime 57 in. x 96 in. Commercial Grade Picnic Table online; Order # W890874965 to be delivered to the Home Depot @ 5730 S. Transit Rd. #1268 Lockport, NY 14094. I was informed it would be available July 20, 2022.

I have called your online customer Support 1-800-430-3376 numerous time only to be told the shipment date has been delayed. Today September 4th, 2022, I was informed they don't see my order. My patience has been worn thin and need an explanation as to what has happened to my order?

I hope to hear from someone @ Homedepot soon. Richard Wiseman 6356 Drake Settlement Rd. Burt, NY 14028

Just try calling Home Depot customer service. If you like to do this press this? Really after you just got screwed over again by Home Depot. It was so funny listing to a Home Depot sales manager give a pep talk to his employees about sales.

Alex you are a real gem! How to increase sales? Screw your customer over? I wanted to buy 100 feet or 10 - 1 5/8" sticks of power strut/uni-strut. I wanted to order it for pick up. Online there were only 8 sticks available at the Home Depot I was looking to order from.

If could buy the 10 like I wanted to do in the first place I would save about four dollars a stick. That is twenty bucks I would be saving. When I get to the Home Depot I check their inventory only to discover they could have sold me the 10 sticks at the discounted price.

Most of the…

Ordered Homedepot impact windows a month after installation a big large crack formed in sliding glass door and have been waiting 7 months for them to come and repair it no resolution no help just a big run around help please

I was at the store in Antioch, TN about an hour ago. Wanted to purchase 2 pcs of 2x6x10 wood & wanted them cut in half. I waited 30 minutes & no one came to cut the wood, even after the cashier paged somebody twice.

I got upset & left. This is very poor customer service

SCHEDULED A "ALL POINT HVAC CHECK UP" THROUGH HOME DEPOT, IN OVIEDO, FL. NOTE THAT THIS UNIT IS ONLY 2 YEARS OLD, BUT IT WOULD INTERMITTANTLYU, WOULD START & STOP. 95, WITH HOME DEPOT & ARS HVAC. TECH NO SHOW, ON THE DAY OF THE APPOINTMENT.

SHOWED UP AT 10 AM THE NEXT DAY, SUNDAY. SAID THE HVAC UNIT HAD A DRANAGE ISSUE. 00, FOR "CHEMICALS", FOR THE DRAIN. YOU BELIEVE THIS ??? THE TECH, CALLED HIS "BOSS", AND THE BOSS CALLED ME, ON MY HOME PHONE. 00 FOR EVERYTHING.

I SAID I'LL CALL YOU BACK. PIECES OF MY A/C WERE ON THE FLOOR, IN MY HALLWAY. I WAS AT THIER MERCY, AS MY AC WAS IN PIECES. 00. CLEAR THE DRAIN. 00 CHECK, TO ARS. HE STATED IT WOULD BE EMAILED TO ME.

NEVER HAPPENED, NO PAPERWORK, WHAT SO EVER. OFF & ON. CALLED HOME DEPOT, THEN DROVE TO THE OVIEDO, FL HOME DEPOT, RELATED THE…

My wife and I ordered a washer and dryer package on August 4 on August 20 the package was delivered but both the washer and dryer were damaged at that time we refuse delivery and we’re told the washer and dryer would be re-ordered on August 21 the next day I called the one 800 number I was given and talk to gentleman about delivery of the new order he gave me a delivery date of August 30 I told him I needed it delivered after three because I was not going to change my plans again… I receive confirmation of delivery for that day August 29 at about 530 again I called the one 800 number to find out a delivery time was told between nine and

one on August 30 August 30 rolls around I guess I got a text saying we are two stops away from delivering your order then I get a message saying my order…

I ordered a pair of Tommy Docks straight brackets only one came in box I installed the one that I had received customer service in Rockland Massachusetts told me I would have to return the one I received and reorder. Does not work for me the one I received has been installed on the dock in the water and would take hours to remove why can’t they just send me one straight bracket. Order number WP43833682. Thank You Joseph Lacci

Your delivery guys sat in front of my house staring at their phones while I stood at the gate. I waited for a while then I had Close the gate so doggy wouldn't get out and waited for them. Then they left and lied that no one went out.

I was waiting for a gas range delivery. I am Mriaa Carrillo at 7055 Centergrove Dr. in San Antonio, TX. When I called delivery department, I got hung up on twice. Stove? Their number is 2106752268.

On 8/22/22 shop at the Home Depot off Division in Spokane for several items. 0was able to purchase 200 bricks & needed to buy a rotor tiller. Asked several associates for help with a surprise either they had no idea & pass me onto someone else & there were 3 others I asked and all 3 was very short & rude.

A male associate brushed me off by saying he’s too busy & walked off. We goggled for a rotor tiller that was advertised online which came up on the 1st page for a tiller we were interested in & asked an associate if they had it at the same price & she actually said you’re not on Home Depot website & that advertisement doesn’t apply even when we showed her it does say Home Depot & proceeded to use our phone to look at the Home Depot website we finally got on & rudely said you have to…

On August 1 2022. I order a washer . Purchase number WB19926552. Made arrangement to have the washer delivered on Thursday August 8, 2022 between the hours of 12:00pm - 8:00pm. I took time off from work on Thursday August 8, 2022.

On this day I didn’t receive the washer delivery and no one call me to explain why the delivery was not made! On Friday August 9, 2022 after several calls I was told that the washer would be delivered on Saturday August 10, 2022.

On Saturday August 10 2022 at 9:00am the delivery guy arrived on my front door to tell me the washer was not on the truck he was driving but on another truck that was scheduled to deliver the washer shortly. I waited around on called all day on Saturday August 10, 2002 for delivery.

No one from the delivery company showed up or…

M y complaint is the limit on the military discount. Why is there a limit on the military discount? When in the military there is NOT a limit to what we do to protect our country. This is a disgrace to the hero's that protect the United States of America!!

I bought a refrigerator today and there was a dent. We were offered a discount which was appreciated. We went to pay and the cashier didn't apply the discount. She couldn't help with the issue so we had to go to customer service.

At customer service I was told that we either had to have a store credit for the discount or they would have to refund my money (which takes 3-5 business days to get back into the account ) and charge my card again. So double the amount would come out of my account today which I don't want to happen.

So the cashier makes a mistake and I have to get charged again or take a store credit instead of getting my money back that should have never been taken out of the account in the first place? Then we asked for help getting the refrigerator to the truck and we were…

I placed an order for a refrigerator which I paid over $3,000 for. It’s delivery date window was August 12 between 10:30am and 2:30pm, which is perfect since I just close on my brand new home and am almost fully moved in.

Delivery date comes, I get a call saying they’re 6 minutes out but they don’t have anything on the truck for me, they thought I was just a service call. I had to take off work to sit at the house and wait for an empty truck do to pure incompetence.

Now I won’t have my appliance and I have to wait to hear the next available delivery date. There is zero remorse from this company or any urgency to get my item to me. I highly suggest using a company who is actually competent and cares about their customers.

I cannot make a return on a purchase that was bought with a Home Depot Card and I have a receipt. The items have not been opened. The system has flagged the return so that it cannot be returned. I am told this is because part of the purchase was bought with a store credit.

I have called the Retail Equation (TRE) and they say there isn't anything they can do. I have called the Home Depot store in Plano, TX on Central Expressway and they say there is nothing they can do to help me with the return. Katherine Griffith

I had a home depot gift card. I used it, bought a mini fridge and needed to return it cause it didn't fit where I needed it to. I returned it to the store they couldn't put it back on the gift card they issued it as store credit.

They scanned my ID and handed me a receipt with the store credit information on it and said that's all I needed. No store credit card nothing just receipt and ID. I contacted them regarding the store credit 5 times and 3 different managers later no one was getting back to me.

Went into the store when the manager there saw who the cashier was they laughed and said he messes up everything go figure. So another 3 days go by and I call again. Then magically they see footage of me being handed all 3 items but yet they are in 2 different hands.

I asked to see the…

Every morning I leave at 5am and I'm sitting in Home Depot parking lot by 6am. Once I get my parts I have to stand around until 7am-7:30am until someone gets there to assist me on my phone sales. I'm not the only person having to wait.

I like shopping at your store. I hope something can be done about this problem. My name is Ronald Powell, I live in South Kansas City, Mo. com

I purchased a lift rocker from home depot online home depot does not tell they do not handle the warranty I purchased the chair July 7 and recieved it July 14 it's making grinding sounds talked to home depot they are telling me that I have to order and pay for another chair I told the person I was talking to that I was disabled and was hard for me to get to the store she advised me to find someone to help I told her I had it delivered it in the first place the problem is that no one I spoke with had the guts to do what is needed to make a customer happy I worked for a store where we where told to take care of the customer and

worry about the issue later

I ordered curbside pick up received my pick up email I go to the store I sat in the parking spot for 15 mins no help I called the store 4 times no answer at all I go in the store waited an additional 15 mins to retrieve my items and speak to a supervisor who just blew me off smh how corporations ignore patrons who keep the store open

I've ordered all my appliances from home depot. My stove my old fridge,washer and dryer. Every order my door between my dining rm and kitchen measures 29in. On 07/28/22 order number H4112-419241 was canceled by delivery person. He said my door was 28in and my new fridge was 28in.

When I went in the store to purchase the fridge I wanted it was measured at 27in. The sales associate was very nice and told me yes it will fit. Online the fridge says 27in. The delivery person never took the fridge off the truck.

He just told me it's not going to fit. I asked can he just leave it I will do it myself. He said no I canceled it tell them to send you a new one thats smaller. So I waited so long for my first delivery which got rescheduled by home depot because it was out of stock.

Then when it…

Please see attached. We are still waiting on a refund from May. Horrible customer service at the store and at corporate office. Home depot needs to be ashamed of themselves.

When the delivery men came to make the delivery they refused to hookup the dishes washer and also the washer stating I need a plumber for both appliance. I called home depot and let them know that the plumber had done what is to be done and all they have to do is to place the washer on the dish and haul them away.

They gave me the first of August I did not accept that time because the washer was up stairs and block the hallways and it was very difficult to go around it. Today I spoke to Ms. Keesha and tried to assist me to get an earlier date but unfortunately she could not.

Keesha was very helpful she is above and beyond very pleasant and helpful. As a customer for years at Home depot my wife and myself should not be treated like this. REBECA is very rude and she should be spoken to…

What is going on at Home Depot? My complaint is about delivery of Samsung front loader washing machine-first delivery was scheduled, rcvd' call in the morning saying it would be 25 minutes, they never showed upend did not call me. I had to do my own research way later in the day and customer service rep contacted delivery ppl who told her the machine had been damaged and wIwould have to wait for new machine to be ordered.

ok...so I went myself to the HD location to speak to salesperson to verify all this-he began the process all over again and MIDSTREAM switched me to another associate who verified that new machine would be delivered on today, July 18.

Today, turns out the same damaged machine was on the truck and delivered AGAIN to me-delivery person said he could not order a new…

Went to the Patterson store pick up 10 items 10 items went online and for 20 minutes I stood online and they were only accepting credit cards went to the courtesy counter asked to speak to a manager or a supervisor and again waited 10 to 20 minutes for a supervisor to appear pia at that point I had placed the matron dice on the counter and had left the store store

I ordered appliances on May 29 and I still haven’t received them yet. The delivery company is liars

I placed an online order for a bathroom vanity top on 6/27/2022. Order number W890780845. , 14875485. The first delivery date was July 15. On July 6th the delivery date changed to July 18. On July 7th the delivery date changed to July 8th.

I also received a call saying that the delivery was scheduled for July 8 with a time of 11am - 3pm. We were on vacation and drove over a 150 miles to get back to the house. At 3pm no one delivered the vanity top.

I checked the tracking information again and now it changed to Out For Delivery July 11. We will not be able to accept delivery on the 11th or 12th. We called the delivery company numerous times and no one answers the phone or after spending time on hold waiting to speak to someone, the phone disconnects.

We called Home Depot online number…

I FINALLY GOT MY W/D DELIVEREDTODAY, ORDERED IN MAY. THEY DELIVERED IT TO MY BACK PORCH, THERE A WORKMAN IN THE UTILITY ROOM. tHEY ASKED TO LEAVE IT ON THE PORCH, I SAID YES, & I REMEMBER ASKING IF THEY WERE RETURNING TO PUT IT IN LATER IN THE AFTERNOON & I AM QUITE SURE THEY SAID THEY WOULD. BE BACK.

AFTER 3PM NO CALL, NO SHOW, i CALLED HOME DEPOT. THEY TRANSFERRED ME AROUND (THRU 3 CALLS) I DID GET AN ANSWER ON MY NEXT CALL ABOUT HAVING THEM RETURN & PUT IT INSIDE MY APT. THE DATE WAS THE 14TH. A WHOLE WEEK AWAY. THAT WA NO GOOD.

CALLED AGAIN - PONE RANG FOR 30 MINUTES, NO ANSWER. BY NOW, I HAVE A SPLITTING HEADACHE, TOOK A PILL, & GOT BACK ON THE PHONE. tHIS TIME TO CANCEL WENT THRU TRANSFER AFTER TRANSFER, FINALLY GOT AN ANSWER. WANTED TO KNOW WHY.

i TOLD HER THAT THE W/D DELIVERED…

I made my first phone call to customer service on June 8th to teport a problem with hurricane sliding glass doors. There is water and leaves coming into my patio from The doors. Today is July 6th and I have yet to receive a phone call.

I went to the store where I started the process in July 2019 and was told I had to take pictures and email pictures. What kind of ridiculousness is this. Send me somebody to my home to fix this problem I spent $25,000 on Home Depot installation and I will scream from the rooftops to anybody looking to get it hurricane windows and doors to nit even consider Hone Depor.

Purchased a refrigerator online. Had to wait 2 weeks for a delivery date. Delivery was supposed to be July 2 , 11:45-3:45, kept checking for a eta, was told the driver was delayed but delivery was going to be made.

We bought a lot of food for the 4th of July bbq. IT ALL WENT BAD BECAUSE OF THE FAILURE OF THE DELIVERY!! If I can’t get it delivered within 48 hours, I will cancel the order.

I purchased aLG 5.5 cu ft washing machine order no H3909 182170.Machine was delivered on July 1st they didn't install the machine telling ingredients that a plumber has to come and do some work the plumber didn't show up from July 1st we are out on washed clothes I am aparaplegic please check about my complaint and reply.

I ordered a Generac generator June 11, 2022 and was told it would be delivered on June 16, 2022. I arranged for a trench to be dug and for our propane company to hook up the generator. It did not arrive on that date.

Everyday thereafter I called Home Depot and each day was told it would be delivered the NEXT day.

Finally, after upteen calls, I was told they did not know where the generator was. I was told to cancel the order and reorder my generator which I did on June 27, 2022. It was to be delivered on July 1, 2022.

I made arrangements for it to be connected. It did not arrive. I called - was told it would be here the next day; and every day thereafter I was told the same thing. Today I was told they do not know where the generator is.

I have been given a case number 29376486 (Order…

Deplorable delivery of refrigerator. Worst experience ever!

First time, no one came, second time, dented doorway and fridge trying to jam it in, third time was dented and unacceptable. Was told they don't take doors off. What are we supposed to do!!! Still no fridge! It's been over a month.

Home Depot recently cancelled an order due to “back order” and it was actually due to incorrect pricing. Instead of being honest and forthcoming they gave me the runaround and used their understanding of their own written policy to say why the could not honor the mistake. • Advertised pricing from a competitor based on typographical error or misprint… they said this covered their own error

I ordered a refrigerator on June 20th and it was to be delivered to my office on July 1st I did not receive a phone call that they were on their way. I had a note on the office door stating I would be at a certain address working on a rental because I am a property manager, they came and located me at that address and refused to follow me to the office to deliver the product and left. Now my renters have to go with out until I can get another one delivered from a different store.

Placed an order online and no one ever processed it. When I went to customer service, they said they had no idea why it wasn't processed and so they went to go get the items that I purchased 5 days prior.

Paid over 2 grand. They delivered to the house last week. Hooked it up battery gas seat oil take it out to test it cuts uneven and the gear shifter is stiff and afraid it will break I called home Depot and

they have will not help me at all they won't send someone out to check it come out and get it right for me. So I gave a warranty regular in it for 2 years. It's brand new and I do need done help you don't honor the products you sell which is not right at all either get someone out here before it really breaks i will just return it and

buy one that they will take care of it and give better service to their customers

Store 2505 has the worst service anyone could ever ask for my that be the treatment of other associates and or customers in need of assistance there is a lot of miscommunication and i would never recommend employment, merchandise or wish for anyone to step foot in store 2505 eastern ave Dundalk Home Depot .

Very unprofessional .

I came to do a return and the cashier had to call the manager to give me the money it took the manager almost 45 minutes to come to customer service and he was taking his time to getting here. Then when she explained what it was I needed he had to go back to the back to get my refund.

If he would have called the front desk all this could have been avoided. One of the employees asked me you still waiting he has been pass me about five times already. This will be the last time I shop here the service here is very slow will only deal with Lowes from this day forth.

I purchased a Water Softener and Storage Shed from Home Depot. The Shed has a 10 year Warranty but is rapidly falling apart. Home Depot refuses to honor their Warranty stating that I did not pay for the Installation. Here are the Facts.

The day I purchase these two items I was experiencing pain from a back injury setting on a Cart for over an hour The purchase was delayed because the Sales Clerk was constantly calling Atlanta Office for Assistance to process the purchase. I asked her to purchase the Water Softener nd Storage Shed and Installation at the same time.

Because of the pain I did not realize that she failed to document the Installation of the Shed. She also failed to give me the 10% Veterans discount. All of the documents that I received from Home Depot at the time of the sale…

nothing gets delivered. they give you a delivery time and you wait and wait and it doesn't show up. been waiting 2 weeks for my $2000 dollar refrigerator. and todays oder never showed up . done with home depot.

I purchased a Ryobi 100 ma zero turn mower in May and then got a message that the divery company fast mile would deliver on June 8th that day came and went. I contacted home depot and was told to contact fastmile to which I told them no one answered.

I was told by customer service would call me back but no call so I went to fast miles tracking site and then saw the delivery date update to June 14th that day came and went and then fast mile updated their site to show that it would be delivered on the 17th that day came and no show called home depot and take to a customer service rep that i explained the issue to and

to which he replied it coming and i said so is Christmas and got pass to customer retention specialist she called the fast mile people and said it would be delivered on the…