Home Depot

I ordered an item (order #W888617879), Store SKU #1003399497, Internet #306098363. I reached out to HD Customer Care on 3 occasions, with zzero results. I made the intitial purcashe on 5/27/2022 with an expected delviery of 05/31/2022. I gave it a few days until 06/02/2022 to call on a status check, that call left me with more questions than answers.

I called again on 06/09/2022 and was told that the carrier was running 2 weeks behind and if I did not recieve the tiem by 06/16/2022, then please call customer service again. With the lack of communication from the carrier and no real answer from HD, I was really disappointed with the lack of service that was provided.

The customer service employees were as helpful as they could have been and I could not ask for any assistance than they…

Purchased a door May 12,2022,door was picked up by Home Depot a week later,I have been calling trying to get my refund so far all I am getting is promises and long waiting time on hold!!What is the problem??!!I am seventy-five,I want my 187.62 refunded to my account!!Thanking you in advance for your prompt resolve !!Respectfully,.Order number:W887537074.

I have never received such awful customer service at a home depot as I had at the Leesburg Virgin location. I have attached the letter which I sent to Mr. Brown and now forwarding to you to save time rewriting it.

As you can see I had issue with a employee named Vincent concerning HIS LACK OF CUSTOMER SERVICE and sent to store manager . Well it looks like MR BROWN has lousy customer service also. Mailed the letter on May 12th and as of today have not heard SQUAIT from him.

No apology, sorry this happened, NOTHIN. HOW VERY, VERY RUDE!!! Read the letter and I will be waiting to hear from you along with the gift card compensating for the lack of CUSTOMER SERVICE, RUDNESS and ANGER that I have felt.

I hope the position you hold has taught you the value of CUSTOMER SERVICE AND SATISFACTION.…

Multiple multiple multiple attempts to have my $7,000 in doors fixed or replaced and the correct screens I paid for delivered. All a huge run around with George Berganza in the escalation department. One moment I supposedly received a call and voicemail to have someone come check out doors. Which was a lie.

Next moment my paperwork was in the wrong department and is now in right department to be handled and was the department I received a call from that day. Another lie (no phone calls). Now no responses back from George Berganza nor the CEO or others that were emailed.

I have reached out to 4 lawyers and it will cost me thousands to sue, which Home Depot and PlyGem will also pay for. Doors won’t close unless slammed two or more times. Cladding of door is off and shows big gaps.

One set…

If I could give Home Depot negative stars I would. My husband bought a washing machine online and purchased the additional installation kit. He was promised that the old washing machine would be taken away. The company (Home Depot) told us the approximate time frame of arrival of the new washing machine.

When the washer arrived it was about 6 to 7 hours early. The delivery company did not call with an estimated time of arrival when they changed the time. Then, when they showed up they stated that they could not take the old machine and refused to install the new one.

They stated that they could not install the machine because they did not have the correct connection. Then they stated that they could not install it because the of the "frozen" connections. They left and we refused to take…

I purchased a washer/dryer set and had it delivered 5-31-22. Order#WP35165829. I was disgusted by the incompetent delivery service. The men had a difficult time finding my home. They were unable to navigate the GPS on their phone . They're delivery drivers ?

They were tired and slow even though it was 10:30am. One man ran his dirty hands down my basement wall , twice. It seems painful for them do actually do the delivery and installation. I am appalled at the quality of service workers Home Dept contracts with. Do better.

I pay a lot of money for your products and delivery service. They don't know what they are doing. Buddie Bertrand Pregler

order #W888056129 Planned delivery- never showed after taking a day off. only could reschedule 5 days later- never called.

Poor customer service- on hold for over 30 minutes!

False advertizing Hd voided paint warranty,deceptive trade practices Was treated like a criminal when l tried to return paint for help,was told to go to manufactuer of paint when your paint warranty clearly states you hd wood take care of it,yet 5 months of shit l took from maker of paint when you are to blame 100 % and should of taken care of it,you offer me 1500 now a 200 gift card,you are dreaming.All l wanted was help and you treated me like shit. BB painting services.

i had a delivery for today (May 11th) The delivery team came and one guy brought the delivery in. The other guy walked up after the one guy delivered the package just to take a picture of the package for confirmation purposes. The first guy struggled getting the toilet up my front steps by himself (I saw him on my camera) so i wondered why the second guy did not get out to help. I hope my toilet is not broken when I open it the way that the fist guy struggled getting it up the steps.

My complaint is that the second guy started in the house to take the picture. Seemed a little cocky. I then noticed that I must have left the pet gate open and my dog had gotten through. it is about 20 feet from our front door. So i asked the guy to step back outside the door until i contained her. I did not…

There is like 5 ladies just standing around in loading zone area. Just chatting in the way. I have a job to do and ive waited an hour for a load of wood flooring. Dont they have something they could be doing.

your recent change to military discount is terrible. i been trying on line for 45 minutes and still havent got it done. what a mess. what was wrong with my photo military id at the store? this is very stressful to go thru and i still cant figure it out.

not computer wiz but not that bad either. i hate to complain but its very aggravating.

My complaint? Home Depot has promised for months - literally, since January - to install the dishwasher we ordered. Every few days, they promise we'll be contacted within 24 hours. Nada. Here's a chronicle of what we imagine they customer service reps to to entertain themselves:

https://virtuouspaganism.blogspot.com/2022/04/home-depot-abandon-all-hope.html

Abandon all hope ye who enter here. [And if you're thinking Home Depot is ever going to help you, you are doubly damned. Not to mention stupid.) - Dante What? Are they still calling? Can you believe it? When will they get it through their heads? Home depot is never going to help them. It's funny. Because we have been blowing them off for months. You would think they'd get it through their heads by now. We are not going to help them…

Home depot needs to watch out what there employees doing on job or on property of business. Obviously you can tell one white girl that works there on something. She seems to curse alot or has rude attitude I think her name is Rebecca at warner robins store on Watson blvd

you need to have your delivery driver slow down on residential streets!!!! Deliver driver-in a marked Home Depot truck- traveling on Trunnel Lane, Accokeek, Md., at about 1:30 p.m.- April 19, 2022-doing every bit of 40 mph !!! SLOW DOWN !!!!!!!!!!!!!!!!!!!!!!!

You have 3 rolls if self service machine all shut down. A long Line to buy a few items. This is why I don't come here. Gave it a try same poor service. open your self service and your eyes.

My complete is with customer service not knowing about their credit services! I took the hard-hit to my credit and was denied. m. I wasn’t arguing the denial I was arguing the process. I have a decent size project that needs to be done on my house and it makes me not want to deal with Home Depot!

It’s sad that large chains feel as if they can treat people like this!

Just because I’m old, Home Depot refuse to give me a credit card. I know that’s the reason because my credit score is about 690 I checked. But because I’m over 80 years old they don’t wanna give me a credit card. That’s discrimination.

Purchased samsung stackable washer and dryer ... 3-appointments later and installed damaged (scratched and drum making a loud banging noise) appliances ... appears a drop of communication between installers and Home Depot 2nd big issue -damaged custom storm door -2 1/2 years ago that still has not been resolved!!

Even their Resolution manager Eric didn't know what to do!!

We older seniors do not carry nor own fancy phone. What a crock. Military discount should be given whenI show ( my well earned) military ID card. Very helpful cler, checked. 00 of merchandise, said I was Military, she had no phone to help get discount.

Went to other female on duty, she came picked up a piece of paper said I had to do it this way! I asked for manager and was informed he worked for corporate and had no customer skills. I looked at nice checker and the other Lady said, “keep your merchandise”.

Lady said “do whatever” and walked away. I thanked nice Checker. Came home and put my experience with this store in Spanaway, WA. On Facebook. Monday I plan to go to Commander at McChord. If Home Depot does not need the military community business please advise. Not a happy shopper.…

Yorkville Illinois was my to go to store. No more! They only care about you until install is done and the purchase is made! No respect! Rude!

When you go to purchase something online for pick up in the store they reroute you to the manufacture who upsell‘s you an attempt to get additional purchases with the incentive of including a small extra . Then once you paid for it You find out that it’s not really in stock and it Hass to be shipped there and they keep delaying it -very frustrating

Went to the window treatment department to get advice on purchasing the right application for me. The salesman had just come in and I asked if he could help me and in a condescending voice utter an answer I couldn’t understand another employee who was standing next to me shrugged his shoulders like he didn’t know either.

He left to go put his things away. While he was gone I asked the other employee if I had said something wrong and he said know so I said this man doesn’t sound like he wants to be here and told him I had doubts he was going to be of help.

The man came back and said what do you want, I told him and everything I asked him he was blunt offering no advice or ideas. you can’t do that without any advice again,never smiled and never said good morning at the onset.

Every time I…

I was in your Ellsworth location last night I am a contractor in the town of Ellsworth I spent probably $100,000 at your store over the last year I was skiing in my stuff apparently I scanned some bar tags that weren’t supposed to be on them as I walked out the store somebody stopped me out on the sidewalk and immediately started being aggressive with me I have severe PTSD documented by doctors for past 15 years told the guide page on my stuff showed my receipt and he said some of the stuff was scanned wrong at that point he begin to be aggressive I said get your hands off my cart I want to pull my card away he bent my thumb and

I’m pretty sure it’s broke which I’ll know when I go see a doctor to tomorrow I am only filing this complaint because I’m afraid this fella‘s going to hurt…

Good day, please, before I try to explain my complaint, at this time it is not directly at Home Depot. but, your company does contract with the company we have concerns with. ARS. 00 for a new hvac unit through my elderly mothers account with home depot to purchase a new hvac unit on 5/2018.

I tried to have conversations with ARS in MYRTLE BEACH,SC about my concerns. With speaking with ARS, we have been greeted with rudness, defensive, condescending and zero empathy about a few simple requests. Our Perception is ARS may be doing things that could impact Home Depots reparation.

This is evident by reading complaints online, and with the better business complaint service. My elderly mothers repairs where performed on 10/25/21 and 10/27/21 on a unit purchased…

Home Depot has an agreement with Greenstar. I trusted Home Depot to not steer me wrong. I ended up purchasing a air conditioner and having it installed by Greenstar. 00 for the unit and install. On the contract there is no amount for the conditioner or other parts that were needed to do the job.

I feel like I was scammed by Greenstar. I will not trust Home Depot again and will be taking my business elsewhere. This also happened with the water heater that I had installed through Home Depot. The clerk told me it would be $2000 total.

The plumber sent by Home depot ended up charging me $3000. Greenstar left holes in the exterior of my house, damaged my electrical panel cover, and left a hole in my drywall. The conduit is too close to the electrical panel that I can not close it correctly.

My wife and I recently moved from NH to SC, Myrtle Beach. We sold everything we owned and moved with only what our car would carry. We purchased a home and immediately ordered furniture, including an adjustable bed. The house we purchased needed interior painting and new carpets in the upstairs bedrooms so we opted to get the carpeting and installation through The Home Depot.

We were informed it may take up to three weeks to get our new carpets installed. We agreed. A week after our purchase of well over $4,000 we got a call from the installers informing us that the carpet we choose was not available for another seven days.

OK, we would wait the additional week. e. adjustable bed. We put our bed on hold. Still OK. Another week goes by and we finally get a call from the installers setting…

Had kitchen cabinets refaced in 2010. It is my understanding that the refacing should last 20 years. I experienced problems with the veneer finishing becoming unglued. I replaced a range hood in October, 2021 and told the individual that came to measure the inside area of my cabinets with new veneer. I mentioned to him about the veneer on my cabinet doors becoming unglued. When the individuals that came to replace the veneer below the range hood, they took some pictures of the problem and passed it on the appropriate department.

I’ve placed several calls over the past three months but cannot reach anyone, so I’ve left several voice messages . Finally, received voice message on Tuesday that the branch manager would be contacting me. Have yet to hear from him. I realized that the warranty…

I needed help looking for a specific bathroom part and went to employee named Jacob ,,he took me to the isle and told to speak to the lady there,,and went back to the isle next over,,now I’m waiting and still no lady,,yet I counted around 4 times he comes over with different customers and helps them ,,finally I spoke up and said how is it yo7 can help these customers yet you tell me to wait for lady,,so I told nom I would take it up with supervisor and

he said go right ahead,,supervisor was a Spanish lady spoke to him and told him to help me, he was not happy was upset and told e I needed to relax that it wasn’t a big deal,,he was belittling me like I did something wrong,,now in all this the supervisor left knowing Jacob was upset, she didn’t stay around,,so now I figure I have to address…

Last night I learned the customer is not always right. And that the customer in front of you isn't the most important customer.

Also I learned my time is not valuable. Your tool rental department and stroke manager at Bridgewater falls in Hamilton Ohio taught me this very well. I rented equipment that wasn't maintained and I had to return the item to find that I wouldn't get any compensation for my trouble.

This delay resulted in me doing my work after dark. Because of this I believe I Broke my finger. I'll never use home Depot rental services again and I plan to let it be known social medias and the like.

When I complained about the kids attitude the manager took the kids side. No thanks depot. He also said he would adjust the out time for the rental and he didn't poor customer service…

Order Number WP18062317, dated 11/11/2021. New Samsung dishwasher installed by Home Depot. No power to dishwasher when pressing the power button on the dishwasher. Called Home Depot Simi Valley to check installation. HD Simi Valley refused and claimed Samsung product defect. We hired a handyman, he diagnosed the problem to be faulty wiring connection, and fixed the wiring. Dishwasher functions now. We paid the handyman $75.

Summary: This incident is entirely due to the fault of HD installer. We request handyman service reimbursement for $75. We are very unhappy with HD service. Please reply within a week, or we will escalate to Better Business Bureau.

Discriminação and forced to getting insurance to rental old tools I’m so open case in headquarters Atlanta office ( location complaint ) Home Depot Services at Reading,MA #2614 tools Departament

I’m a disabled Vietnam vet was approved for the military discount December 24 2021 I have the discount for online purchases but not for instore purchase I have been dealing with customer service for over a month they can’t get the QR code to my account so I can get my discount whatever they ask me to do I do go to the store ask manager go to SheerID nothing works what do I do now

cant get a live person to complain about a washer ! worst customer service

Purchased plants 6 months ago. Home Depot has a one-year guarantee. Many plants did not live and died so we brought them back. The following was the requirements: 1. Plant must be purchased within one year- We bought them six months ago. 2. Plants must be dead - All plants brought back were dead 3. Plants must be in a potted container still - All plants were still in their containers with the bar code still on them. 4. Must have a receipt - We provided one receipt that showed half the plants. 5. Must have the card info to look up. - we gave the card info for the other half of the plants.

Conclusion: they will not take the plants back. We got zero returns. 835.00 dollars of wasted money. They did not uphold their own policy for plants that can be returned if they die within one year, even…

In October 2021, I ordered wardrobe closet doors in Pleasanton store H0629-224919,. I was asked to keep calling the manufacturer to know if the doors are shipped!!! Why is it my job to find out, I placed the order with Home Depot not the manufacturer.

Manufacturer would say the order is shipped in November. When calling the store I keep getting transferred, I went to the store multiple times and the door representative Aramis gave me his card to find status but didn't respond to multiple emails or phone calls.

Since it's a custom order I cannot see the status online! I even went to the store multiple times, spoke to the store manager. There has been no proper response, they just keep giving a different date. I paid for a product and expected Home Depot to proactively inform me about the…

Ordered a washer dryer on 11-10-21 for delivery on 1-17-21 flew to Florida from nj to receive delivery. It showed up damaged beyond use. HD reordered for delivery 12-2 showed up again damaged beyond use. HD reordered for 12-16 delivery flew down from nj again no delivery at all sorry it didn’t make it on the truck.

Each time I spend hours on the phone and get a “sorry” . Billed and paid for in November and still no w/d so far today called 3 times put on hold for an hour, disconnected and sent to survey after holding 15 min. Not the first time. Complete incompetence

Washing machine delivered 1/14/22. Told plumber would be here 48Hrs. Today is 1/19/22 still waiting for him to fix pipe to install hoses. We are senior citizens and in wheelchair. Water has been shut. Pleases help us ASAP. Thank you. Please!

Ordered two clamps, and the box arrived with a hole in it and only one clamp. All the packing slip type information was missing. Home Depot suggested I contact my credit card company and dispute the charge for two clamps.

We felt the problem was FedEx, the company who delivered the package, and they denied a claim because Home Depot needed to file the claim with them and not us. We're heading into round two, not feeling very optimistic about getting someone to take responsibility.

Had a problem with a gift card. Spent an hour trying to talk to someone on the 1800 number. Every time I got a real person which took forever; they would transfer me again and it went right back to where I started.

Also went into Home Depot and they weren’t helpful either. Horrible customer service. Bought a new house and need many updates but will never shop here again.

Hi there my name is Luis. And I I’m a veteran love Home Depot but I’m never going to shop there any more. Because I get a discount and that help. Because after $400 dollars we don’t get the discount well I gess I will be shipping at lowes. Thank you so much.

I called to cancel and order, 24 hrs later still no email saying order cancelled and status shows it's still in progress. Over a 2 day period I spoke to 3 different people, each telling me the order wasn't cancelled and that they were taking care of it.

Twice I asked to speak to a supervisor, both times only to be put on hold for over 1/2 an hour and then disconnected. I work as a buyer and I can cancel and order in a matter of seconds, yet your multi billion dollar company can't?

And I have spent a total of 2 hours on the phone having the same sentences regurgitated back to me over and over since no one seems to even know the actual process in cancelling an order. And as a customer I should have access to a supervisor but apparently they are a unicorn within the phone system.

I want to…

Store #1703. Waited for someone to help to get something from the locker for about 50mins. The workers are not being very helpful and not care about customers at all! This happened multiple times!!!

I bought an upright freezer on 12/17/2020. It quit working 10 months later, two different service techs were set out. It was deemed unfixable. Frigidaire is only offering me 70% of purchase price, they will not replace the freezer. On the receipt it is printed "recall amount".

I looked this up, seems Home Depot sold a faulty appliance and I was not advised of this. Home Depot says it is between me and Frigidaire. The book that came with the freezer they state that it will be" repaired or replaced" They are not giving me the option to get another one.

So it is take the 70% or lose all my money. This is not fair to the consumer. I need some help on this mater.

I place my order for a frameless sliding tub door on November 16, 2021. It is supposed to be delivered to the store and ready for pick up on November 20, 2021. I understand that things may be delayed so I waited patiently to call and ask and just continued to monitor the tracking.

My contractor was done with the rest of the remodeling for the bathroom and could not wait any longer for the shipment to come in. So I called in the beginning of December and was told that there's a tracking number and it should come it, it is probably just delayed and they cannot do anything about it.

I called again today, December 20, 2021, because the item is now 30 days delayed and was told that the best they can do is cancel it and I would have to repurchase it. I said okay, we can do that because I still…

I ordered a fireplace online on 11/7/2021. This is the first time using Home Depot Online Services. Funds were deducted the following business day. This was not a small purchase. Estimated delivery date was 11/23/2021. I did not receive a not follow up or contact.

I called customer service on 11/23/2021 and spoke with Megan. She advised due to the holiday, call back on Monday. I called on 11/29/2021 and spoke to Alisha who did the current legwork to find out where the product was.

Alisha refunded a 10% due to the inconvenience. She also opened a case for me. the following day I received an email from the specialist stating to wait for 10-15 days from original estimated date. Today, 12/14/2021 I spoke with Kelsey.

It has been more than 15 business days. All representatives were great.…

I will never buy another appliance from Home Depot again. I bought a new washing machine three weeks ago from a store in CT that has been leaking since I got it and I am getting little help in rectifying the matter. When I bought the machine, I needed an extension hose to add to the existing hose and asked the salesman what kind of extension hose I needed for the particular machine I was buying. He seemed annoyed and said, 'I don’t know.' Well, I don’t know either, since I don’t deal with washing machines for a living. I told him I needed his help so he said to go to the hose aisle and get a hose. I asked the guy there and he suggested one which I bought.

I thought everything was going to be fine. When the delivery people brought the washing machine, they connected the extension hose to…

The business should explain that customers will be recieving less of refund than what they initially paid for. America is multicultural land and there are many individual who have a hard time reading english or even seeing the fine print and doing this to people is wrong. Max refund? Seriously?

Home depot is a multi millionare dollar franchise and yet the business can't afford to give paying customers they're full refund back. How sad.

My name is Jimmy Henderson, I have purchased numerous products from your stores with extended warranty that was paid for. Recently I had a dryer that was 1 year old, that quit heating, called and created a claim 1644323960, keep getting the run around, no one ever returns my call, all appointments were missed with no kind of communications what so

ever, this so far is a month old with no plan, I had to purchase another dryer, not from Home Depot, while I'm still waiting on Extended warranty. I have never been treated this way by your company and never thought I'd have to write this e-mail, At this time, we won't be buying anything else from Home Depot. Thanks.

Dear Customer Service of Home Depot,

My name is Sahil Bajaj, resident of Omaha, NE. Last week, I visited Home Depot at this location: 3950 N 144th St, Omaha, NE 68116. This visit was regarding blinds for my new house. The associate (window/blind expert: a young man in his late 20s) gave me a rough quote of around $3000 (but he did not tell me anything about the extra costs such as of valances and cord vs cordless costs). Because $3000 seemed reasonable to me, I confirmed the order and paid $53 for the window measurements done by their team.

We set up an appointment and the following things happened during and after the appointment: 1. The measure tech (his name was Brad) who came for the measurements made us wait more than an hour. We had an appointment at 11:00, he showed up at 12:05.…

the chair were delivered on 11/9 but the table has been lost in transit? I have called 4xs to get this resolved. I need help! i bought for my families thanksgiving and now 4 weeks later after my order i have yet to have this resolved. WD8522-5183 order