Home Depot

On Oct 19 2021 I ordered flooring from Middleburg Floria store ... It took them until 3 weeks later to call me back to let me know when the flooring is ready. They were going to deliver the flooring on 23 November and the delivery person call the home number and not the cell phone number and we missed the call they had both home and

cell phone on invoice and they didn't call the Home Depot to see if there was and other number to call. So, they took my flooring back to store and would not delivery it again so had to pick it up our self.

Then people who was going to lay the flooring between 8-10 26 Nov took another job before mine. I call them back and the answer message said they closed for holiday. I called the Home Depot back and they said they called the people who was going to lay the…

Had a custom ordered exterior door and a custom ordered storm door installed. The Door was installed crooked and required follow up service the storm door required follow up service as well. The storm door does not line up or close completely on the threshold.

The door casing was not insulated as well causing cold air to blow thru. The exterior framing is not plumb with the exterior frame. I have emailed photos of the issues to the Okemos Michigan Home Depot. This is the store that sold me the custom doors and arranged the installation.

I am submitting a order number for reference H2723-160599.. The person who came out to measure the door did not measure correctly so it necessitated the order for the custom doors. As you can see the door does not line up with the threshold.

I have…

We purchased items at the Home Depot had our receipt from 3 days ago. The extra items that we did not need we asked a family member for help on load in a truck with bags of concrete. Steel Frame door, beams of wood.

Went to The Home Depot today to return the unused unaltered items with my valid receipt of purchase within the time frame of their return policy and did not get my return put back on my credit card. Instead I was told they were not able to do my return because their system was down but they are able to return the items with no receipt give it me on a gift card for less then the amount I originally paid the items for.

Now like I said we had to ask a family member to load these heavy overside items in their truck in which after we unloaded them they left to work not think we…

I purchased online a multipurpose tool with charger and battery. Black Friday deal that just notified me at about 12:50 am on 11/8/21. At 6:20 ish am received an email that my item I bought was canceled because they were out of stock.

This Home Depot in Tucson Irvington store opens the doors at 5am. I was told be several store associates that they do not pull item off shelves once purchased. They continued throughout the day to sell this online even after being sold out.

Money return takes 3/5 business days. This is the 4 th time this has happened to me. Why? My guess is that my money and everyone else’s is used to invest and make this store money. Which I am going to talk to an attorney about.

I have yet to order on line from this store and get the product I paid for. Plus why are they…

Ajax Home Depot location. I went to customer service this Morning Nov12 /2021 staff name Sylvia customer service rating would be 0 she was so rude . Cannot behave to a customer like this . She was very very rude . I hope she behave better next time when I see her next..

Thank you

I went to Home Depot (Fuquay Varian, NC store) on 10/29/2021 around 7 PM EST. I approached the sales women who was assigned on refrigerator section and told her that I need help on Top freezer refrigerator. She neither not helping other customer nor doing something but after several minute wait she replays to my request. 1 cu. ft.

Top Freezer Refrigerator in White (Model# HMDR1000WE) and I asked her the refregotor width but She said she do not know the width, so I asked her if she can give me a tape measurement and I measured the width which is 24 inc wide. She also went to her computer and print the Top freezer refrierator model HMDR1000WE with description -- the description show that is 24 inc W as well.…

Customer service horrid. Asked for help in exterior doors, no one came waited for a half hr. Associates just walking around, went to desk even to have someone come to help us. Not helping Home Depot customer service image. Associates should be assigned specific areas and should stay in those areas.

I have extended warranty on my refrigerator. I have been a month and a half without a fridge. I have called the warranty company, customer service, made numerous calls daily. I’m being told, the part has shipped, the part is stuck on a dock, and yesterday, we don’t know where part is.

It’s not even been shipped according to the escalation team. I have read the warranty info. I should have a replacement or mine should b fixed by now. I’m getting nowhere!!!!! Help!!! My original claim was started sept 15 but now I look it up and it says it was started oct 12.

Everyone keeps passing it on to someone else. The holidays r coming up. This is poor customer service

I purchased doors at the Home Depot and they were on hold to be picked up by contractor. The doors were resold to another customer. I am now to purchase new doors a classic bait and switch tactic. I had to pay the contractor for his time.

And, I have a non secured residence. Why are the same doors being resold twice?

I purchased 2 doors. When they were ready to be picked up, they were resold to another customer. I need to choose another door and felt this was a bait and switch.. The salesperson was rude and told me there was nothing to do but get a refund.

I paid my contractor and lost time and money. The doors cannot be found locally. I am now without a proper door and have security issues.

I tried to order items online about 2:15pm today and the verification code was not going to my email. I just got to my code about 3hrs later. email At 5:01 pm, what a way to run a business. No stars for rate But i used the chat online to order.

3 stars What a inconvenience. CK

I spoke to an associate on the phone who redirected me to this number 8779616683. 99 for installation + hoses even though the delivery guys didn't install my brand new washing machine. I am still waiting for my refund. 99 alone.

I can surely buy the hoses for much cheaper both online and locally in stores. 99 on your website. That's false advertising.

I put in a Claim with Home Depot on 9/21/21 for my Frigidaire refrigerator/today is Saturday 9/25/21 and nothing has been resolved/the refrigerator stopped working 9/20/21 in middle of night

service request # is 1639650797

I can be reached at 5042011189

Thank you

Since I was already near the store, I went in to asked Customer service if my online order was ready and I saw the customer she serviced before me had left and I stepped up the counter and began to explain my self and she said hold on. She then said with bad attitude what’s your number and I said what it was and she asked me what was my name and to spell it. D.

D out of my hand and went back to the computer and then to a storage room and she returned with the screwdriver and pliers sets and handed me a slip and she saidI here like she was mad at me and was very disrespectful. I asked here where the Toolset was and she said you ordered it online loudly and I said yes I did and she said you have to contact HomeDepot online because they sent the toolset to your home address and

I tried to…

I ordered new cabinets doors and drawers in September 2020 and they still are not completed as of Sept 2021. They have been to my house 4 times, had the wrong materials, only installing part of the order each time.

Home Depot does not call me, I call them to get updates. This last issue is that they installed the wrong slider in one draw, not allowing it to close all the way. They were supposed to replace the slider yesterday or today, however they will not return my phone calls.

In addition the facet they I ordered did fit and they haven’t given me my credit yet, it’s been 8 months trying to get the credit. In addition, several of the drawers are not level so they slide all the way open if not fully closed.

Today is satuday September 4 2021. I had a employee that came to help me. But she want not wearing a mask and when I told a employee that she not wearing a mask they looked at me like I was stupid and she couldn't even help because the item was locked up and

she said that someone locked the key in one of the cash registers. And it took 5 employees to try to figure out what she was trying to find.

I made a small purchase at the Lawnside store for $22.92 and used my Home Depot credit card. I used the card because I got a threatening letter from Home Depot that if I did not use the card, I would have my credit limit reduced by half, which I find appalling. I have bonus credit cards from TD Bank and BJ's Wholesale Club, that I use almost every day. I pay off the balance every month and haven't paid interest in years and am never late. My current credit rating with Experian is 840. The TD Bank Double-Up Visa card pays 2% on all purchases when the bonus is deposited into an approved TD account.

I did not receive the first statement and was waiting for it to come. Today I received a statement showing I missed the payment and they assessed a $24.92 late charge. I immediately called a few…

Concerning: Job # 11065609

I visited the Issaquah Home Depot on April 24, met with Bruce Benson, and ordered window and door replacements. The job was scheduled for Aug 13, then rescheduled for Aug16.

Next, I was told by Achille Barbell it would be delayed until December. I said that was unacceptable, and he rescheduled it for Sept 7. I have called Mr. Barbel and left several voicemails asking for confirmation. I’ve had no response.

I called Bruce Benson, who had me call Installment Manager Scott Thomson. I left voicemails but have had no response. I am traveling next week, starting Sept. 10. At this point, I would like to request a refund of my down payment and cancel my order.

Thank you for your assistance in this matter. Peter D. Bullard 6524Fairway Ave SE, Snoqualmie, WA 98065 Home…

I purchased a stove from Home Depot that needs to be repaired. I need Home Drpot to help me get GE to fix this stove because it can cause a fire and then I will sue them. This is the 3rd appliance I purchased from them in a 6 month time frame and I can get no one to repair this stove!

On 8/14/21, went to Home Depot to purchase a new washer and dryer. Settled on LG washer and dryer. I specifically asked if the dryer door could be reversed when it was delivered and was told it could be. I asked for haul away for both the washer and dryer.

The sales representative seemed to be new or definitely had a problem figuring out how to get everything in the system but finally did. My order # H3868-71990 was placed for the washer and dryer for delivery on 8/19/21. When the delivery team arrived they said they are only supposed to take one item not 2 for haul away.

I called the Home Depot store and was told the haul away, on the order, was only on the washer and not the dryer but they did remember we asked for both. They said they had put through a manual entry for haul away for…

The store in Brunswick Georgia is the worst managed place I have ever seen. The store is dirty and trash is everywhere. Employees are not happy and they don’t know anything about your products. A call for help can be a thirty minute wait.

Meanwhile you see employees doing nothing.

I was promised delivery of my screen door on Friday. It didn’t come. Called and they said it will be Saturday. It didn’t come. Called today and they said it as on order and delivery would be 6 days after the promised delivery.

com for gas grills. The Weber grill in attached photo came up as on sale with a quantity of 2 at the lawnside nj store. I went to the store w the attached screenshot to be told they would not honor the sale price.

After 45 minutes had passed waiting. I was asked to pull up the live web page and show them the sale price. Obviously by that time the mistake had been corrected and I was told it was never on sale at that price.

I wasted 35 minutes driving to lawn side, 45 minutes waiting for a manager to tell me I was wrong. I own and run a plumbing company that has a commercial account w Home Depot. Sheridan plumbing and heating Collingswood nj 08108.

Being in business for over 30 years we have had our share of misprints w coupons etc. good or bad we were advised we had to honor the…

Just about the worst management of any corporation I've had the experience of dealing with. Purchase a major a week ago. Spent all day on the phone Friday trying to confirm the appointment. I received no call from the delivery company.

Call the local stores spoke to somebody claiming to be an assistant manager. Absolutely no help on Friday trying to confirm or verify the appointment. m. confirming appointment on delivery day. m. m.. received the call from your delivery department at about 9:30 stating that they can't come today.

I explained that I have spent nearly 24 hours trying to confirm this appointment and that's unacceptable. Went back to the alleged store assistant manager provided absolutely no comfort and no assistance to produce a positive outcome to the situation.

Home Depot…

I am very disappointed with your contracted appliance delivery company servicing store 6616 Sunset, 5600 Sunset Blvd Hollywood, CA 90028. My Appliance Suite #H6616-683977 has been loaded and reloaded on a delivery truck some 2 dozen time today because of poor scheduling protocol.

I told the delivery company that i live in a condominium community of 229 units with one freight elevator which cannot be reserved for an entire day, meaning i can either schedule an am delivery of 8:30 - 1 OR 1-5 Monday thru Friday. I reserved the elevator from 1-5 for 8/13-21.

I didn't know the window of my delivery time until 24 hours before the actual day and they gave me a time between 11-3. THIS WILL NOT WORK FOR ME as it will require me to hold up the elevator for an entire day. I cannot do that.

The…

I’m very frustrated that I keep getting harassed calls about a payment That I have a receipt for that says I paid. I work every night and don’t want & shouldn’t have to get up to go to the bank for just because they did something on their end that I’m not still aware about because from my understanding I paid.

Also, them calling me a entire day later if that was an issue and after 6 pm. I just don’t see how that happens with a receipt given with my card number on it. I just feel like someone is messing with me right now.

Shopped at Home Depot in hot lake ms. Looking for small frig and found 3 on shelf. Noticed torn ctns and crushed on sides and bottom torn out. Of the three all had damage from smalls dents and scratches. Whenever a receiving dick receives merchandise of any kind.

The associates should not put damaged products on the shelf to sell to public. The store manger should ensure that it doesn’t happen unless they discount it as damaged. Don’t pass it on to customers

Be Aware!!!! Never buy installation services from Home Depot, its a Scam. Mine was a simple replacement of the existing Dishwasher with a new Samsung dishwasher and hallway the old unit. The delivery person dumped the unit at our house and did not install and hall away, and assured that another team from Home Deport will complete the installation and Hall-away, Since it was a weekend Home depot responsible deportment could not be contacted.

Next day I saw that Home depot had refunded the installation and hall-away services without my consult. When I contacted the customer service they are not ready to take back the Dishwasher, as it is deemed non-refundable sale and refuse to install or hall away.

To me make matter worst Home Depot has shared my personal information over the internet and…

My husband and I purchased A 10 year stain resistant carpet in February 2020. Holes in the carpet, scenes in the putting it together and burn like spots on the carpet. This issue were reported to the local Best Buy customer service Warranty complaint person.

She was rude and very reluctant to assist me however after speaking with the manager our informed that she submitted the documents in getting my carpet replaced or repaired however from speaking with her in the management our leader stated that the manufacturer stated that they were nothing wrong with the carpet although these things exist with Carpet that’s less than are you all when I purchased it. After complaining from the review I was given by one of the managers about the carpet I spoke with the store manager who did not return…

After making numerous attempts to get information, and assistance with a new Project Loan purchase, and the delivery of the items purchased, I have yet to resolve any delivery issues. I have spoken and been passed along by numerous associates, including: Manny, Shawn, Raul, Andre, Ivan, the assistant store manager, Ross or Russ, and the store manger, David, who promised to resolve the issue, and call me back.

Today is the final date provided in my purchase contract for deliveries of the items. As of this morning, the 11th, still no return call from the Las Cruces store manager: David, even though he was warned that if nothing was done, and I wasn't ere-contacted by him as promised yesterday the 10th, , I would have no choice but

to go directly to the corporate office with my issues.…

I was ask to leave the store and accused of stealing aw Zac blades last week when I haven’t been in this in years. I was humiliated totally embarrassed there was a lady who I know thru my employment that witnessed everything.

One of the employees told me I needed to take a bath that I stunk out loud. I’m so upset embarrassed humiliated I can’t explain the feeling I tried to tell them that wasn’t me ask them to pull camera but they kept yelling and causing a scene.

I am contacting an attorney I ask for there names but they just kept saying rude things to me and my boyfriend . That being another issue totally humiliated in front of my boyfriend I want the cameras pulled and I want something done or I am taking a law suit out against this company

Home Depot needs to retrain their employees in dealing with customers’ complaints and customer service. They do not respond to numerous phone calls requesting information and assistance. When you do speak to someone, they promise you that they will address the problem and get back to you with more information as soon as possible but never do.

Items that are delivered are damaged too many times and it is extremely frustrating and upsetting dealing with Home Depot. I do not feel they really care about their customers

I work at the home depot and Lorain Ohio 6930 Hi Donna ice Stephanie Cashae and shanya Work with a woman name Nadine Nadine has been running her mouth to other people about us but it’s really bad when she runs her mouth to the bear representative Sam he gathered us all two Saturdays ago and said Nadine says we don’t like her and he was telling us everything she was saying about us because were all working and

we all don’t like her and we’ve been very mean to her we haven’t been very mean to her we just treat her the way she treats us I mean if we forget our things she throws it away and throws tent on it so it’s on reusable it don’t matter if it’s cups letters doesn’t matter what it is this is what she does to us she leaves us a boatload of garbage bottle work to do she doesn’t clean up…

Just wanted to let you know that your drive delivered a package directly on my door step where everyone and their grandmother can see rather than taking 2 seconds to attempt to hide it behind the pillars so no porch pirates can get to it. I am sorely disappointed. Please teach them to be more vigilant rather than being fast and lazy.

I returned an online product in store a week ago. The refund was never given to my credit card. I followed up and the return was never entered but notes were entered on their system. I spoke to customer service who told me to contact the store.

I did, the worker tried his best but could not help. He asked his manger to help, took my number and called back but no answer. Said they would review video footage to see me make the return and never called me back.

July 15, 2021 approximately 15:55 I entered the store, I was looking for legs to a bed. I have purchased them from home depot in the past, but wasn't sure where they were. Seeing two home depot associates standing in the appliance department, I approached them and asked if they knew where I could find legs for a bed and showed them the one that I had in my hand.

They assured me that they did not and I said if Lowes carry them. I am pretty sure that home depot did. The tall associate told me that I might want to go to the other store. I didn't like that answer so I proceeded to look for myself.

After finding the leg and different style legs, I decided to take a few of them and show them that "Yes" you do have them. Only seeing the taller of the two associates, I placed the legs on top of…

Applied for, and received Home Depot credit card early July. Should have received $100 credit. $1300+ items in my cart, but couldn't get transaction to go through. Reached out to Live Chat, they said to call customer service. Called customer service, they said to go to the store.

Went to the store, she rang items up, but still couldn't get transaction to go through. The following day, I submitted order on Discover credit card because Home Depot card still wouldn't go through. Called Customer service today as I was going to order several more items.

Expected the $100 credit to be on account, but not there. They said I'm SOL since it's been more than 30 days since account was set up even though I spoke to Live Chat, 2 from Customer Service, and one from the store.

No credit means no more…

I ordered a new dishwasher in early March. They have tried to deliver it 20 different times. Still have no dishwasher 6 months later. Very disappointing service and if there was a rating lower then 0 I would give it to them.

I just returned from your Home Depot #4406 4581 S 4000 W West Valley City, UT 84120. It should of been a good event, I and my family spends literally THOUSANDS of dollars with you every year. 98. 00 and I could have used any one of 6 credit cards as I do rotate them.

I politely told your clerk of my situation and he refused to give me an "in store" credit. " That has to be a mistake, so now I'm irritated and the store manager comes up and tells me the same thing and basically I am SOL.

I have been in retail customer service for over 25 years and have never heard of such an anti- customer policy. That's exactly what store credits are for!! I told the manager I would not shop there anymore and he really didn't seem to care.

No attempt at an overide or exception to keep a good customer...…

Other associates saw me but continued what they were doing. Kudos to Alex for being helpful and proactive. He is paying attention to his surroundings and I suspect he is doing an overall great job. I didn’t see a website for compliments and didn’t have time to wait on hold at customer service.

Hi I have spent over 40k in Home Depot and being treated as a 4th class citizen. My issues started back in Dec 2020 with appliances I ordered. I was given a delivery date by the store as well as your third party delivery company.. Arnoff. Arnoff decided when they wanted to deliver the appliances and it not the same date as I was told. My food I had in coolers sitting outside all froze as a result. Home Depot actually paid me $400 for my lose. It should never have come to that. Your third party delivery company is dragging your brand through the mud and all I get from you store managers is there is nothing they can do. In fact NONE of the actual store managers will talk to me and pass it off to assistants. To me the store manager is responsible for their customers. Not so in Home Depot.

I…

I usually shop at Home Depot’s store on 6199 Wilson Mills Rd Highland Hts, Ohio 44143, I made my purchase and asked for the military discount. The cashier told me Home Depot don’t do military discounts anymore so I started going to Lowe’s.

I needed a hygrometer but Lowe’s didn’t have it in stock and the Home Depot in Cleveland Heights did. I went to Home Depot to purchase the item and mentioned to the cashier my disappointment that Home Depot don’t have military discounts anymore.

She told me that Home Depot do still have military discounts, why did I think that and I told her that the cashier at the Wilson Mills rd Home Depot said Home Depot don’t do military discounts anymore. It’s a little more inconvenient but I think I’m staying with Lowe’s.

My husband was recently approved for a Home Depot card with a $5000 limit. We have recently been handed a home remodel with a very short time frame and needed many supplies. We had a 0% financing coupon for 12 months, which expired 7/31/21.

We arrived at the store later the evening of the 31st and literally were running through the store to get all we needed.

However 10pm arrived and we had not finished, needing hundreds of dollars more of items. We asked customer service if we could come back first thing the next morning and if they could extend the zero financing. With an abrupt and rude tone we were told the coupons had a code that could not be adjusted.

I understand that is a possible outcome, however I also know that there can be a way to accommodate us so that we would do business…

On 6/24/2021 I placed 2 orders for vinyl sheet flooring in the Royal Oaks store in Franklin, TN. It was due July 2-8. On the 8th I received an email from HD saying the flooring was not in stock and I would be contacted when it was restocked with no date given.

I had a contractor waiting to work and had to decide on an alternative. I immediately went to the store and after much investigation I was told I had to return on July 14 to get my refund. While at work on July 30 I received a call saying I could get the refund but had to go to the service desk bc I had used a debit card.

I once again waiting over 45 minutes while an employee made many calls and researched the issue. She did find out the flooring distribution canceled my order in June 29. As of today, July 1, I still do NOT have my…

In July 31, 2021 I placed 2 orders to be picked up curbside in Broussard, LA. I ordered a 31 gal galvanized trashcan and lid. Whomever brought it out, brought it with no lid. I asked where it was and her response was "that's all they sent me, you could come in and get it.

It's only me and another girl working up there". go in the store, I wouldn't have ordered it curbside' look, she said I'll have them bring it. I waited and waited and waited and then just decided to go get the lid myself as I was walking in a guy (I'm not sure if he even had a pulse) was coming out with my second order which was incorrect as well I ordered two end caps to a 2-inch PVC pipe and

they only brought out one needless to say I had to go to the plumbing department to get it, then clear across store all the way…

I purchased a dishwasher from Home Depot on Federal Way in Boise, ID and paid the extra fees for installation and removal. The date for installation has been scheduled twice, and both times no one has showed up or even contacted me with an explanation as to why.

I have a brand new dishwasher sitting in my dining room collecting dust. As far as poor service, this is 5+ stars.

My name is Phyllis Huff...my phone number is 480-531-2968, my email is pharris3693@msn.com., my receipt # is H0456-178887.

My husband and I went into the Home Depot Store at Superstition Springs #0456 on Tuesday, 7/27/2021 and bought a "floor model refrigerator". We realized it was the floor model and we were fine with it. We paid for it, paid for delivery, set up the deliver time and left the store. Everyone we spoke with and everyone who helped us that evening were wonderful.

The next day, Wednesday, 7/28/2021 I received a call from "Monica" that the refrigerator we purchased was "BROKEN" and we needed to come into the store for a refund. I asked how did they discover it was broken? The reply was "we opened the door and realized it". My husband ( who is a Chef) and I both opened the…

RE: Order H2301-134159 I don't even want to rate the service with a 1. We want to replace our patio door. A gentleman came and measured. Door opening is 105 in. wide. Configuration is 3 doors, one in middle opens with 2 stationary panels on each side.

He submitted measurements, but installer refused to perform work stating the order was too large to be brought up deck stairs, and they needed a lift but did not have one. Our neighbors had the same door configuration and deck height, and Home Depot installed new doors for them several months ago.

In your patio doors Masonite brand brochure, it is advertised that customers can choose a 1-4 door configuration. You cannot advertise the different configuration choices and then refuse to install. We are very disappointed with this lack of…

I bought two five gallons of paint, the first one was the perfect color. When I went to use the second one, the shade of the color was different, it was darker than what it was supposed to be. I spoke to the manager and explain to him.

He said there was nothing he could do. So I have to pay for your mistake. Maybe from now on I will give LOWES a chance it might work better for me. (COSTUMER APPRECIATION)

I bought a refrigerator from Valparaiso Home Depot on 7-7-2021. Delivery was scheduled for 7-23-21 between 12-4 pm. At 11:16 am I received a call from some lady stating the guys that were bringing my refrigerator were sick and couldn’t deliver.

But she had other guys delivering to other customers. I told her I wasn’t happy about this. She said could deliver tomorrow between 11-4. Not a happy customer at all