Home Depot

To whom it may concern, I purchased a GE washing machine through your online ordering system. I had no issues navigating the website or your app. I read all relevant information available through online ordering, and gave great care to the section which stated… do not accept damaged items, or it’s your responsibility.

When my dishwasher arrived today the delivery service neither waited for me to check out the item, or asked me to sign that I accept delivery. I told them to wait while I check out the dishwasher. They did not wait, and my dishwasher had a deep scratch, and dent in it.

I called the delivery man to return, he did not pick up his phone. I called the delivery company, because they texted there number asking for feedback on delivery. When talking to them, she kept saying… “so,…

Order#WD77227947 Edward martinez

I ordered BRS900-C 16.5 in. King Plush Pillow Top Mattress with 6 in. Box Spring from Home Depot on July 18 2021 at very good discount price, with confirmations and tracking emails Order # WD77227947 One days later on July 19, 2021, Home Depot sent me two cancellation emails saying "You recently placed an order for a Beautyrest Mattress. Unfortunately, we are unable to fulfill your order at this time and we will be cancelling your order. We apologize for the inconvenience and thank you for being a loyal Home Depot customer." I called 800 430 3376 customer number and a representative told me "sorry, I was price label mistake from Home Depot and we have the right to cancel any order, according So it is just as simple as they said they have the right to…

I bought a dryer at Victorville store, they scheduled me for one day to delivery. and they never delivery it, I went to the store and they told me they can't do anything, they are playing with my time and my money

I would have graded y'all's service below a zero if available. On April 1 ,2020 I purchased a vanity on line, I was given an ETA of 4/16. That day came and went and we received an email saying it was still in transit so it would be May.

We've called several times since then and still nothing. We were willing to wait until November still nothing. February 2021 called and spoke to someone in shipping, y'all should have all of this documented ! Tried again , all we want is a refund it's been a year and a half!

Now I am told it's beyond the warranty date of the product , how is it beyond the warranty date when we haven't received the product??? NO SIR IT HASNT BEEN DELIVERED, CHECK YOUR SHIPPERS NOTES OR WHAT EVER. So I guess Home Depot is into stealing customer's money????

I will take this…

Have washer under warranty, started process June 2nd 1st call they had all of my info, sent company out. $600 to repair a$400 washer. He wanted ash upfront. I told him it was under warranty. He said contact home Depot. they set up appointment.

says part will be in next Thursday. This was 3 weeks ago . it's now July 16. Hd you lost my business and my companys also. Calling bbb tomorrow. Please give this to ceo of hd. Have him fire half of company.

Complain about Bad services. Today is my date of installation but they cancel installation couple of hair ago. This is 3 times they change date. Today I have marriage day celebration party at my home, but I change celebration date on 20 th July due to today’s installation schedule.

Also 3 times I took off from my job for ensure my availability at home. So I loose my salary. Company should compensate my time and frustration. I contacted several times installation team over phone but their respond is unprofessional.

We are not expect such bad services from a reputed company. I have cabinet installation tomorrow closed by design. I schedule date right after your installation at 7/15. After discuss with your project manager. If any issue arises due to closet installation you are responsible…

Your appliance protection plan contractors SUCK. My dryer had a problem and l call Home Depot. They scheduled it at Lakeside Electronics a week and a half later. That was totally unacceptable. I called them and they were ride, could care less and said take it or leave it.

I paid $100 for a protection plan that is worthless. I called another appliance company and they cr the next day and even cleaned out the vent line. Your contractor again Sucks I will never buy a protection plan from you again.

I called HD and got not help. I wii be puttingy experience on social media in 3 days of l do not get some refund.

I bought my dad a gas Ryobi chainsaw in May 2021 for fathers day. He has decided he would rather have the ryobi 14 volt one for better ease of usage. The receipt has gotten lost in the meantime. I took back the chainsaw where I purchased it from and had the credit card I had used.

They saw where I had bought it more than 30 days ago. It is still sealed in the box with the paper advertising that it is wrapped around it. I was denied the refund or exhange for the battery powered one.

I now have a new chainsaw that I do not have a use for and I am stuck with it. Is it possible I can return it so I can get him the battery powered one ? Thanks in advance for your help. James Beasley

We went to Home Depot to purchase a range, couldn’t find a salesperson at all in Appliances so went to the Home Improvement Area. I asked the girl about one particular model that we were interested in buying but it was not aligned properly and truthfully looked like it was going to fall apart any minute. I asked the girl if that how it will look when delivered but she said. no, people come in and mess it up, opening the oven door and hood top. She didn’t even get up to say, well I’m sorry it looks like that, let’s see what we can find for you. Instead she sat on the computer and showed me the picture on your website! The girl was too busy on her computer and couldn’t be bothered to help.

This really bothered me. I don’t usually complain but I came into the store because I did my research…

I did my shopping before Home Depot closed. I left my bag in side the store, and my keys. The lady would not let me back in the store to get my bag. She got the bag but no keys.

Then she said she would have someone check where I was. No keys. This lady was not let me in to get my keys. I had just left the store. She must of thought I was a robber. I was getting very up set.

Finely she let me go where I was to get my keys. This lady was a older blond haired short hair cashier, who does the self check out. I couldn’t sees a name tag. But very unkind. And when I just stepped out the door.

I won’t be back to this Home Depot again.

Good afternoon. Although this dissatisfaction message was previously submitted; and while I have contacted this department, via phone, I have not received a reply, nor an accommodation. That call was met with several phone transfers without competence, nor consumer satisfaction.

On or about Monday, June 28, 2021, two young men delivered a refrigerator to my home. While they were friendly and what appeared to initially be competent, the end result was unfortunate. While they were still here (at my home), a plumber had to be called. It was never told to me that which required attention, ahead of delivery. Furthermore, additional monies were spent. The reply to having chosen the plumber was dismissed because it was personally made. Had time been spent while waiting for a plumbing referral, a…

Home Depot scheduled a home delivery through their trucking company NSD for July 9, 2021. Both the Home Depot and the NSD websites showed the item to be out for delivery on that day. After 6PM, I contacted Home Depot in Arizona, they said it will be delivered by 9PM.

Two calls to NSD customer service were not returned. No phone call, email, or text update at all ! Contacted Home Depot Monday, July 12, and they said it will be delivered Tuesday. Poor, poor, poor customer service. Will not use Home Depot again !

I went to home depot as I shop there for 32 years I asked a direction where I can find a bulb for garden light fixtures instead of helping me they walked away from me as if I was bothering them and when I asked why they are not helping me for direction they answered rudely it is not my department these sales people were in Ailes chatting but for help no they will be rude to you before they answer a question related to bulb whete can I find it or it is not there they walk away from you as if if you are some kind of an alien I will never ever shop at your store on taunton rd in whitby ont as now I will shop at Canadian tire and

Lowes in addition I will tell all my Customers the experience I encountered at your store never been more humiliated and belittled you need to educate about customer…

Your online purchasing is horrible. Frustrating and seems as though the same people who built the obama care website built yours. I cannot check out as a guest easily. I have my personal account and my business account. you cannot keep them seperate easily at all.

also when I placed an order from the Dahlonega Ga store as my pickup location its somehow had 3-4 items being listed as pickup in dawsonville or gainsville ga. I am tired of the LOND lead times for standard items you USED to carry in store.

As a restoration contractor we dont have the leisure of placing orders 8-15 days ahead of time needed. You have put me in a position of trying my Lowes card and other smaller lumber suppliers local to me. You have tons of power drinks and snacks as if you are trying to be a quick trip or…

I bought a gas stove and had it delivered. Stove arrived dented and was refused. No one signed for it. Home Depot deducted my payment immediately based on my credit card but has refused to deposit the money back in my account.

It has been a reasonable time for that money to be refunded to me. No one will talk to me about it. I am not a wealthy person and this is a good chunk of my income. I will probably never do business with Home Depot again

There were no cash registers open with a human being checking us out. We only had the self-checkout open. That is unacceptable and very inconvenient for people who do not know how that works. I will not be returning to do business with Home Depot until they open up cash registers that have living human beings checking us out.

You are eliminating jobs and expecting your customers to do it.

There were no people at the cash registers to take my purchase. I was forced to use the "self service" register which I knew nothing about. Why are there no "living - breathing - people at the cash registers now?

Don't you make enough money to be able to pay employees to do the checking out at the store. I disapprove of the way the big companies handle their customers. There is no customer service at all anymore. I for one will not shop at your store anymore until you have the cash registers manned with a human being - no robots.

My Husband William Ahern had purchased two bags of Ash River Rock item #47583 03369. He either used his Home Depot card or paid cash. He purchased the rocks in the Delray Beach, Florida store. Today I went to the Home Depot in Deerfield Beach, Fla as it is closer to our home.

I won't even get into how the girl was talking to another employee about her Dad's cat scratch fever while I waited patiently in line to be acknowledged only to be ignored and other customer came in and she waited on him. She may have been helping him and he left and came back but I should have been acknowledged and not left to watch her chat it up.

Anyway, finally was assisted by another person. Said I had the card number but not the card and just wanted to return the River rock. I had called the Delray Store prior…

The worst company. Charges you for products you don't receive and then refuse to refund your money unethical and illegal

The Manager at Homedepot, Perris does not want to cancel my order and does not want to refund my money. They failednto perform the contract and my purchased was never delivered on the date that they promised on the agreement.

Ordered appliance, on March 26, 2021. Was delivered installed in April I have had issues since it was installed it was installed incorrectly. Someone came out to fix it they stated it was put in incorrect. A supervisor/manager was called to come out she gave me a day and time.

I drove from home which is 1 hour away. To not get a call or anything to say she would not be there. I called they said it was nothing on file for a time. I left the property, she later called to come out she called once at the property saying she would send someone to fix the issue.

Gave me a date and time, they came out and said the whole unit need to be replace my cabinet has been broken and the unit. This is now June. I’m Waiting on this to get done to get the house occupied.

A checker insulted me and told me I was stupid. The store manager, Rob, said the Home Depot policy says that employees never have to apologize to customers. So I guess Hone Depot employees are more important than customers. Well, they just list this customer.

I spend thousands of dollars at Home Depot every year keeping my rent houses and other business running. From now on I will be buying from Lowe’s, Elliott’s, Ace, and online. The rude employee and manager can try to replace my purchases.

I guess stock holders are ok with rude employees and poorly trained managers costing them earnings.

Your Temecula, California location absolutely dropped the ball on my cabinet order. We are now over a month delayed in having my cabinets shipped to me and it is 100% the fault of this store manager (Abel) and his staff.

We have provided several workaround solutions, all of which were denied by Home Depot. The end cabinet maker has TWICE made our cabinets and done their part to get them shipped, only to have the receipt mismanaged by Home Depot.

I EXPECT a call back today so I can fill in the details, and rest assured if I don't get these cabinets FOR FREE I will be reaching out to a local attorney to file an action against your company for breach of contract. Your company has cost me thousands of additional dollars because of your horrible shipping and receiving protocol and REALLY BAD…

My wife has been dealing with a botched shipment process for 3 months that was ordered from Home Depot and still have not received.

We need it ASAP as it was supposed to be delivered yesterday according to your dispatch in which called back to tell us they have it but can’t find it now. We have installers here now however if it doesn’t arrive this week, we will be filing a claim for reimbursement on having to have someone else hired to do the install as this is delaying our construction project.

My wife has been patient long enough and because your company cant again find our order is very suspect.

We need to here from a supervisor today to get this resolved.

Information we have.

NSD / Guardian Shipping company- 34034568

PO#- 64757563

Ref. # CA93259297

Bruce #- 919-571-7900

Dawn-…

Very unprofessional treatment of customers by Assistant Manager. Refusal to correct store mistake. No phone calls returned with a resolution to problem. No action taken to correct Store mistake. Terrible customer service.

00 microwave and oven combo from Home Depot for a rental tenant and was given only one contractors name C&M Appliance. Made an appointment with this company for an install on June 21st between 12:00 and 1:00 PM. They never showed or called and when I spoke to them this morning all they could say was that they were back logged.

No excuse for a representative of Home Depot. I have been a contractor for 40 years and have never once treated a client this way. I terminated any dealings with this company and will have my electrician do the work.

The tenant took time off work and lost a days pay due to C & M Appliance.

Bought a dewalt electric pressure washer. The wand was missing. They wanted me to bring it in for a refund. I live an hour away. All I needed was a wand. Was not at all accommodating. It would be a 2 hour drive roundtrip.

This process would be 3 separate trips by the tome I received my product. And at least 2 weeks later. They were actually rude And did not stand behind their product. Sooooo disappointed.

THIS IS THE 2ND TIME I HAVE AN ISSUE WITH AN ORDER I PLACE ONLINE WITH HOME DEPOT. THE FIRST ONE I NEVER RECEIVED AND I HAD TO PAY $800 FOR IT. THE 2ND ONE, I ONLY RECEIVED HALF OF THE ORDER.

WHEN I CALL HOME DEPOT, THEY ALWAYS TELL ME TO CALL THE DELIVERY COMPANY AND THE DELIVERY COMPANY TOLD ME TO CALL ANOTHER DELIVERY COMPANY. I PLACED THIS ORDER ON MAY 14, 2021, ORDER#WD72631534, 1 month later, still don't have the item.

Tonight my husband and I visited the store in Corvallis, Oregon. We have become regulars there as we just finished one renovation project and have already started another. We frequent this story weekly (at least). In recent visits we have noticed team members standing around in small groups, chatting, and an overall decrease in willingness to help customers when asked.

This is in sharp contrast to our previous experiences. Tonight was the last straw. We made a return because we were tiling a bathroom and the tiles were such poor quality that when we placed the vanity the tiles cracked.

We were told they could only issue a refund for unused boxes because we did not bring in all the broken tile pieces to prove that they broke. Next we went to plumbing and needed an item off the upper storage…

I AM REQUESTING SOMEONE FROM YOUR OFFICE TO CALL ME .. REGARDING THE ATTACHED FILE..IVE TRIED SEVERAL TIME TO CONTACT YOUR CUSTOMER SERVICE.. AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE..I CAN BE REACHED AT 347-403-1714....

First I give your service zero stars. My fridge stopped working, since it was between 10 to 15 years old, which I made clear to the sale person,it was time to replace. There was a great challenge to even find a fridge that was available in a reasonable time frame due to market conditions, which I understand.

At no time did the sale person mention any concern with the age of my current appliance. I had to wait almost two weeks for delivery, when they arrived they looked at my outer doors and pulled the fridge out, look a picture.

At the same time the other individual had removed the fridge from the truck and placed in my garage. I joked I would need to clean under current fridge and the individual who look picture went into garage. The next think I knew the truck was leaving, my first…

My delivery was scheduled for today. No delivery was made. When I called about the delivery I was told that no one was home. I was there in my home until 2:00 PM and in my work shop after that with the doors open so I could see or hear anyone.

When I called I was told that it would be two weeks before they could reschedule my delivery. I am in the process of remodeling and this is holding me up. I would have rather picked up this order but was not given an option to do so, it had to be delivered.

To let corporate know

I shop your stores constantly for home use a business

Your stores are extremely sloppy, poorly stocked and employees clueless

Lowes is hands down 10X better is all aspects, but further to drive

Just today I was in the your store in Commack Crooked Hill Road

Purchased $500 worth of items but returned almost $350

Reason is you had a promotion buy RYOBI battery and pick out a free tool Which I did, but it did not come off the bill

Wen to customer service and they show the proper picture but UPC was different Cashier called over a rep from department and he was gone never to return After waiting a while I was annoyed and said just refund all these items, when a store Manager came over, I said forget it just refund my purchase and he said OK and walked away

Thats…

This is the worst location I have been to! Athena has horrible customer service skills, the little that she does have. I came to this store to return pavers. As soon as I approached the customer service area, three of their employees were talking amongst themselves and on their personal cell phones.

Athena was lying on the counter. Number one, you all are a representation of the company and that’s not a good look. I told her that I had pavers to return. She told me that I needed to get a cart and load them on there.

She asked where was I parked I said he is parked right here. ” As if that matters. I told her my fiancé. I was offered no help from any of the employees. My fiancé and son loaded all the pavers and we brought them into the store by the desk.

She then asked for my receipt and…

I went online on May 26th to order a fire/carbon monoxide detector, I purchased it at approx. 6:54 am. I received a confirmation email shortly after. It says, "Were on It! Please wait for a notification before heading to the store.

As of 11:00 am I had not heard anything so I headed to the store, waited in the customer service line for a representative. They told me it wasn't picked. Do I want to go get it myself and she will release it?

Do I want to get it myself? The reason I ordered it online was so I didn't have to go looking for it. (let me say service rep was great) Why would I preorder and prepay for something that is supposed to be ready for me to pickup?

Home Depot service is going downhill fast. My son has a carpentry business and preorders his stock and half the time its not…

Hello,

My name is Kristalynn Cleighton. We have had so much trouble with the Montgomeryville home depot store. In april we had one of our bedrooms done in pergo flooring. They called us to say the flooring was in and to schedule a delivery. I called the store back and they said oh your order was here, but it looks like they sold some of it to someone else. So we had to reschedule 3 more weeks out with USIG. This was inconvenient because we took off work to be home that week for the delivery. Then the day of the install USIG calls and says they will be at our house at 10am. At the same time, my husband receives a call saying they wont be able to make it because they don't have a guy for the job. Again we were inconvenienced because we took off work to be home that day for the install.

Now…

I purchased a 42 inch cub cadet zero turn for $2430 marked down for being re conditioned On 5/29/2021. We opened a Home Depot card for the purchase and received an additional $100 off. We came to pick it up the next day and we’re told it was missing, either stolen or resold.

The manager said she could not honor our price in another and there was nothing they could do to make up for the inconvenience. We now have a line of credit for nothing and won’t even receive the discount on a purchase because it won’t be considered the opening of the card… That is if we ever decide to purchase anything from Home Depot again.

And an un needed impact to our credit.

I am writing you today to tell you of my experience at your Rossford, Ohio store yesterday. I am doing this in the hopes that other customers of your company will not be treated the same way in the future.

I went to this store to purchase two sheets of plywood. I needed them cut in half in order to get them into my SUV and to make it easier to handle at my shop. I loaded the plywood onto a cart and went to the cutting station. I waited until I saw a lumber employee walk by. I asked him if he would cut the plywood for me. He told me that he was busy loading drywall for a customer and that he did not have the time. I said I would wait. He was very curt and informed me that he was already 17 minutes over his work schedule. I told him that that was not my fault. I waited 20 minutes for his…

Attention: Complaint Department On 11/23/20 my husband and I hired Home Depot, Bartlett, Illinois to install flooring in multiple locations in our home. The install was scheduled to begin on 12/27/20. Home Depot subcontracted the install with GS Flooring. The project was a complete fiasco and we were completely dissatisfied with the results.

The living room floor was not level. This issue was brought to the immediate attention of the installer during the install and requests to remedy this issue were ignored. We then took the issue up with Home Depot and they agreed to return to fix it but could not obtain the supplies due to backorder and months went by before they finally returned to fix the flooring mishap.

Since we had paid for the flooring installation using our Home Depot Credit…

Tobias accidentally busted sprinkler pipe in the attic (March 16, 2021), which caused severe damage to the property, it is no longer habitable and repairs are still pending. Tobias liability insurance is very tricky to get in touch with, it is a chain of multiple "on behalf".

I need your assistance please, in determining the name of insurance and claim number, because the way claim is being handled hurting me personally, and is extremely unfair. Tobias has given me this information: Tapco underwriters, INC, Policy claim # RKTHJ-A.

The claim is handled by Custard Insurance Adjusters, who handles claims for RSUI Group, Inc. (RSUI) on behalf of Covington Specialty Insurance Company (Covington)”, the General Liability Carrier for Quality Air Care LLC . I am not able to figure out who should I…

On February 14, 2021 I placed an order for 4 kitchen appliances. I was aware that it would be April before they could be delivered and that was acceptable. I paid $325 additional dollars to have these items delivered and installed.

The initial attempt at delivery took place the week of April 12. The refrigerator was dented and returned. The stove was installed with some sort of brace that made the appliance wobble in between my countertops. My son had to take the stove back out, remove this brace they had screwed into my flooring to make the appliance stable for use.

They said they could not install the dishwasher because it needed wiring that they are not authorized to do. They left it sitting in my kitchen floor without any hook up whatsoever, including the power cord, I purchased as…

Why every time that I try to make my membership i am told that my email address is not valid , my email address is malcolm.774lord@btiternet.com i has bee my only e-mail address for years,if it is invalid like you say then how did you manage to send to my e-mail page in the first place...?

I placed a $6000 appliance order, had to wait 5 weeks, received a delivery date and tracking and no one showed up OR CALLED!!! Went in the next day, new delivery date was set and received a phone call 2 days later that “somehow” my order got completely cancelled! I’m beyond pissed!!!

I told Carol I wanted a full refund and compensation for the groceries I lost, having to eat out because I have NO appliances in the house, the half day of work I lost and the hell I have gone through! Worst company ever! Worst service ever! no you don’t!

I can’t live 3-4 weeks with out cooking or washing clothes! I want compensation! HD needs to make it right, so something for Gods Sake besides a petty e-gift card THAT I HAVE TO USE AT HOME DEPOT!

00 mi 3401 Oakwood Blvd Hollywood, FL 33020. I was in this store and the attention of Mrs. Maria from the kitchen sector (I went to buy a marble counter), was horrible.

First we spent 20 minutes for her to get up from the chair and attend us and then the attention was "on the poster are the prices" terrible!

I ordered the freezer from them and was supposed to be delivered 3 days prior to them even trying to fix the problem of it not being delivered and still I am working on four days now and being late of delivery and they can't even find the get a hold of the warehouse where the freezer is at for it to be delivered from Denver to us in Loveland Colorado and

I just spoke with a manager at home Depot and she says well all I can do is call the people but you've done that already so there's really no point in me doing it I'll do it but there's no point in it so the customer service and the shipping of you with you guys choose to use is the worst shipping department I've ever had encountered the customer service is almost as bad because all they do is give you lies and

tell you oh it'll be here…

i purchased a riding lawn mower online and was told it would be assembled before i received it at my home address. received it at home unassembled. i was to told by online person who took my order that it would be assembled and was not told i had to purchase extra for the assembled item.

00 on this item and cannot use it because its not assembled. yall have bad online service and i not happy with the situation at all i cannot put this riding lawn mower together myself and as much as i paid for it it should come included in the price. and unhappy customer

Spring is here and so is gardening season: On my shopping list: 40 lb. bag of grass seed 6-8 bags of fertilizer Weed preventer spray with new sprayer Cleaner for high-pressure driveway and patio Various annuals and potting soil Bird seed, feeders and a new bird bath Various other what-nots I plan to spend about $300 to $500, which I do every spring.

Home Depot is less than 2 miles from my house. I will not be shopping at Home Depot this year because I am boycotting the company because of its silence on Georgia's new Jim Crow laws.

Let me start with I would shop at Home Depot all the time but the last few years I would go to Lowe’s but there customer service is getting as bad at Home Depot. Ace Hardware is a little more expensive but worth the money to get treated like they care that’s were I will go I miss the good old days when the customer mattered .

There is nothing more annoying than being in a store trying to buy the right pieces for a project and having to listen to music booming from the back of the store by the loading dock. That is bad enough but they also have other music blasting that isn’t the same type. My nerves are shot.

This has happened on the last three occasions. Guess what I’ll be shopping at Lowe’s or the local hardware store from now on. Wake up store managers, we don’t come to Home Depot for a concert or a night out.

Heaven help the staff that are subjected to it, not fair on them for sure.

The customer service lady she yelling, screaming and pointing her fingers at me. Because I asked her if I can pay cash here..