Home Depot

96 power cord I had was only 6 yrs old and was exact same as one they sold me and installed del men said no guarantee on stove if old cord used and in fact they could not install it I WOULD HAVE TO do it myself install thestove that is.

I ef did not need new power cord and feel this iwas extra sale by home depot just as a sidebar last yr got quote on new roof by HD rep and was quoted $12500 EXACT same roof lic roofer $6750 goodby HD hello Lowels

Purchases a double wall oven on receipt #H1245-15194 at your New Rochelle store. The oven was delivered on Friday Sept. 9th. Your installers were scheduled for Monday 16th. My husband and I took the day off. Two brothers showed up around 5:45. They had no cutting tools with them. They said that the oven was too big and they couldn't do the job. We drove to Home Depot to try resolve the issue. We spoke with the appliance manager and asked if we could return the oven and reselect something else. We offered to pay a restocking fee. I've been doing customer service for the last 38 yrs for a major retailer for furniture and rugs. I found the young lady to be combative. I was rather surprised at her attitude.

We then spoke with the operations manager Treacy-Ann Burnett who was helpful. She…

Good afternoon My name is Juan Lopez I am a Technical Sargent in the United States Air Force. My complaint is that I was deployed overseas in the autumn of 2013. 00 charge was applied to my card ending in 7722.

I spoke with various home depot representatives and they researched my account and found that it was part of the 50million cards that were hacked. Home depot fraud department assured me that they would clear the account and cancel my card. 00 that was charged.

Home depot had told that they would contact Citibank who is your creditors to resolve this. never happened, mind you this is in 2013. Please can someone rectify this for me. mil. Thank you and God Bless America.

bought zero turn z-beast mower free delivery upc code 855162005161 ordered april 7, 2016 order no C477132548 had to go pick up myself on may 13, 2016 tried to use mower and mower will hardly move, won't turn, won't cut has less than 3 hours when we called GXI for service was told to take it to Jeff Anderson Equipment 210-654-3355 45 miles away, jeff diagnosed it as bad transmission and

from MONICA @GXI said it was too expensive, Jessica Edwards service rep from your customer service has been of very little help It has been moved to Mustang Equipment where it has been sitting for 2 weeks and received call today saying Mustang was accessing what we might owe them to fix it we have been without a mower for entire summer do we need to contact our lawyer 210-559-1284 210-559-5708

Almost three weeks ago I purchased a cooktop in store. Was not able to fit, per Home Depot contractor. This was never communicated with store, and so I had to make numerous calls and emails after which the cooktop was collected from my home.

I spoke with store representatives as well as sent emails regarding a suitable fit. Again no response and so I had to visit store and each time no one is able to assist. I was told that I would receive a call from manager or credit.

To date neither of the above. I will therefore seek legal advice, as they have taken my money and have forfeited their side of the contract.

I hate to give one star because our sales person was so nice as was the delivery driver. Beyond that the experience is frustrating and I would say there is no such thing as customer service at home depot. We bought a washer/dryer last Tuesday 8/16...why is that in caps? Because if you pay Home Depot they should take care of an issue not the customer spending 2 days and phone calls to Home Depot store, Home Depot number attached to delivery form, LG, Deliver service, Customer Service complaint/resolution (Not) and still I wait.

Saturday 8/20 on delivery the dryer was damaged (the box looked great but the front of the dryer was smashed..now how does that happen) so it was never taken off the truck. It is now Tuesday 8/23 at almost 4:30 pm and I still have no idea when the replacement dryer…

We are having a new kitchen install with new appliances as well, We have spent $20k on this project and we get no support from your staff. I have spoken to your customer care department and they can't even get the store manager to call them back about my concerns.

Today they delivered the appliances. As I should have expected this was a fiasco as well. We were expecting the appliances to be delivered and placed in the house. But when the driver showed up they stated it was curb side only.

When was the sales person going to let me in on this? 00 of appliances setting out front of my house with no way to move them and I had to leave work to meet them. So now I had to pay another company to come to my house to finish the job.

I spoke to the store manager but as expected again there was…

i ordered two interior doors. The first ones were damaged. I looked at 4 other other sets all damaged. I was going to have the last set installed on 8/8/2016 The doors were damaged again! I have been dealing with this over a month. i called and canceled my order.

The doors are improperly handled and not protected. I was told they need to be painted. I know that!

Primer and paint won't cover scratches and cracks in the board.

I will not purchase from home depot again.

The corporate customer service contact number is non functional. If you leave a message for someone who called you,

The recording saying won't be in for an extended period of time. So why tell me to call back.

I have to eat the $50.00 bucks measuring fee ( which is too high).

I lost $ 50.00 bucks spent a month trying to…

Me and mom went to get some keys made and the guy that did the keys was just plain mad and mean. I am not coming back to get my keys made there becose your workers are just plain fuckers and not happy and just don't want to be there so they take it on us when he was done making the keys he gave my mom a really mean look that made my mom almost cry I did not like that so

he slammed the keys in the bag and and slammed it in my moms hand had hurt her the he just left with out saying good by or nothing a other customer came up to him and he was nice to them but to my mom I told my mom not you it the fucker.

The apron that read we here to help you is bull shit I am going to start to going to band b now becose they don't do that they are more nice and

Home Depot installed a new kitchen counter, faucet and new plumbing. There is a water pouring from the faucet and this has caused water damage to the new countertop. The water must be turned off after each time the tap is used.

With the water turned off it still leaks. There is a bad smell coming from under the sink. I have reported this many many many times but still no one from Home Depot has come to fix this problem. Over five weeks now.

I call and they tell me that they have processed the paper work and I should get a call but I never do. I am very disappointed in the service of of Home Depot .

Recently purchased a Samsung from the Home Depot Store in Langford, British Columbia, Canada. It has lasted 6 months and the refrigerator portion has gone on the fritz. The machine is making strange noises indicating that something else is about to die in it I would like Home Depot to replace the refrigerator.

00 should last longer than 6 months.

I recently hired a new bookkeeper who has been reorganizing my books. 06 on my July statement. When I called customer services to ask what was going on I was informed that while I was under the impression I had purchased my new a/c with just my Home Depot card that there was some sort of promotional deal I was never aware of and it has now expired.

00 in interest that has accumulated on my account. I then googled Home Depot Corporation Complaint and got to this website. I would like someone who can actually help me resolve this problem professionally and courteously and in a timely manner.

Please contact me at 843-321-2484.

Ordered a set of appliances on 7/11/2016 with a delivery date of 7/16/2016. Appliances arrived damaged, the damaged appliances were sent back and I was given the soonest available next delivery date 5 days later. Unfortunately for me, once again one of the appliances the second refrigerator I was sent was also damaged. The Home Depot told me that next available delivery date was July 28th, 2016. 12 days after my original appliances were supposed to be delivered.

I reached out to customer service on countless occasions and their only response was they do not schedule the deliveries and the appliances don't come from their warehouse, so they could not speed up the delivery process.

The customer service team did nothing to satisfy me as a customer.

Do yourself a favor and don't order…

Wanted to purchase some insulation board for my garage. Lady paged a man and said he would be with us soon as he was finished in electric dept. Well we waited for 15 mins. and no one came to offer any assistance so we left and went to LOWES and purchased our supplies.

The were mor than happy to assist us.

I live in Laredo,Tx..I am 64 years now,am a high school graduate with some college.I have extensive knowledge in home repair and tools and materials required for any project.I am very much interested in a job at home depot.I have been applying for pasted 6 - 7 years and have applied for at least 30 jobs in pasted 6 years.never once have I ever been notified that I may be considered for any position.at this point am a little confused as what your criteria is for employment is. thank you

9 cubic refrigerator was purchased (cash) last year September 2015 at Home Depot off Valley View and Lincoln Ave in Cypress CA, and picked up two weeks later at Home Depot La Mirada Blvd, La Mirada, CA. by a sister of mine, She gave to my daughter as a gift.

Since moved several times and lost the receipt, In June 2016 this refrigerator that is not even a year old and still under warranty broke, bottom portion does not work, top freezes, also motor seems like is coming out, had to throw away all food and disconnect. Called Home Depot where purchased and picked up and even at other stores, also was asked for phone number (which was given to them) and was told they did "NOT" have any record of it.

I am very frustrated because of their lack of responsibility to maintain records and keep…

Took two items without receipts to Home Depot for a refund or store credit. Home Depot would only refund one item and not the other without the receipt. I asked for the manager. He came and I asked him to authorize the refund or store credit. The value was $3.30 on a Home Depot product but he would not without the receipt. And he gave no explanation why the discrepancy as to why they would refund one item without the receipt and not the other.

So I took the store credit for the one item and made a small purchase to use it and when I got home I went to www.homedepot.com/survey that was on my receipt and completed the survey with the only complaint being not being given a refund on one of two items. The end of the survey asked if I wished for Home Depot to contact me and I answered it yes…

Your survey is a spam. It"s directing me to get a doctor. I couldn't get on a real survey. I tried put a user ID & password from my receipt. I went to the Store on 12221 Montwood in El Paso Tx to help my husband to put an air conditioner in our car but I was ignored.

I asked the cashier Matthew about the warranty that I purchased. He didn't know so he asked another clerk and she didn't know. There were no brochures.

I am a Vietnam Vet which I have been a loyal customer to Home Depot for years. I have received discounts at all store. Today when I went to store1339 and checked out with Sharia, I was told that my VA Photo ID was not accepted.

I will not deal with Home Depot again, since Lowes accepts Veterans???

A few month ago I and my wife went to home depot between 159th Street and 151th Street on root 7th, to buy an internal door. After a few weeks I got the costume door that I ordered. Unfortunately the door was broken when it got to me, and I sent it back. The drive that delivered the door to me said a lay claiming that I knew, and I knew that the door would be broken. I did not understand what he was claiming since I paid for a new door, and not a broken one. I sent back the door.

I went to complain at Home depot headquarters and the CEO, and after a while they told me they would send me anew door. Yes after a few months they sent me a new door, but it was not the one I chose. The door is made very poorly and the glass is not the one I had chosen the first time. I decide to keep the door…

Several months ago we bought a new lawn mower at Home Depot in Valdosta, Georgia. It quit working and we took it back. Was told had a 30 day return policy but they could send it off for a fee which we paid.

Was told it would be a couple of weeks. Last week we got a call from the store saying they just shipped it and it would be 6-8 weeks. This is not acceptable as cannot mow the grass and have company coming for the 4th.

They waited 2 weeks to send it off after saying it would be back in 2 weeks.

I recently purchased almost $900.00 of rails and posts to construct a post and rail fence in our yard, I placed the order online and when I went to pick it up there was a lot of confusion and what should have taken about 10-15 min. ended up taking an hour. The employee waiting to put the material on my trailer could not seem to get a "spotter" to help him move the packages through the store. This is a lot of money to for my wife and I and we had be putting some aside for over a year to do this job.

When I started the project the next day I was very disappointed with the railings, they were not anywhere near uniform in size, they were not similar in shape and in some cases I had to saw the ends because they were too thick to fit in the holes of the posts. This is unacceptable to me and I…

We bought a lawn mower few months ago. It quit working so we took it back and was told return policy was for only 30 days but they could send it off for repair after we pay a fee, which we did.

Was told would take a couple of weeks. Got a phone call today saying they just sent it off and would take 4-6 weeks. What do we do in the meantime? Cannot afford a new mower.

We ordered carpet for our basement and two of the cuts were short aprox 3 feet. We called back and it was going to take them about 3 weeks to get us our correct order of carpet. no refund or discount offered on it for being screwed up.

They were going to pick up one piece to take back. In the mean time our basement leaked and it got one corner wet. We had to pay $150 to keep that piece of carpet that we particulary do not want.

If the order had been done correctly to begin with we wouldn't be 4 weeks behind in remodel I could of shampooed the spot that got wet and we wouldn't be out $150 on a screw up that Home Depot did to begin with. I called the store back and all she could tell me was that my husband was ok with it and her apologies that they shipped it out free of charge.

Well yes…

6 months ago I visited home depot 1066 Central Parkway San Antonio, 78232. I was looking a light bulbs, a salesman recommended the Led bulbs as he told me they would last as long a 20 years and point it out on the promotion. I bought 3 of the top of the line.He told me they would save me over a $100.00 during their lifetime. I asked him if they failed could I bring them back for a replacement and he said yes.

Today one failed and I took it back to the same store. The young lady told me they would not replace it and If I had a complaint I had to take it up with the manufactory. (I did not buy it from the manufactory, but from Home Depot) I have spent over $3,000 dollars this year with Home Depot, I'm sure Lows will look forward to my business. I left the as the the young lady was picking…

We spent $5,000 dollars on windows and patio doors in January, The contractor was rude and not professional. Here it is June and we have yet to have a lock on screen. Home depot has not come out to inspect the windows and door.

We were told by the contractor that he normally don't put the locks on because it will warp the screen. we were told that we will be sent a gift card for delayed time. , This was by a manager.

This was poor service and I have never in my time seen such service.

On this paticular situation I would rate Home Depot a 1, Normally a 5..

However I feel I must explain a situation I experienced recently. I went in the store around the 10th of June. I ordered 380 of block for the foundation of my mobile home. I personally went in the store to order these products.

An associate that helped was the name of Kevein that I later found out he was an associate Assistant manager. Kevin's customer service was a 5. I was told that my materials would be delivered on the following Monday in which they were. 00 per hour.

When the materials were delivered wrong I had to take the time during my job to call and talk with him. At this time he agreed the error was on their behalf. I also asked when…

Waited for a plumbing associate for over an hour. Saw associates chatting and joking with each other, approached them for assistance, 'not from plumbing' and walked away. Service desk paged numerous times. Still no one showed. Great way to do business.

I have to recommend this to others!!!

went to buy a whirlpool garbage disposal model #gc2000pe went to the store and was told its an on-line only item I asked will they give me price match from amazon on-line they called home depot on-line and were told NO because its not a prime item . 00 DOLLARS MORE FOR THE SAME ITEM

I bought a home at the end of May and my credit score was 772-736-716. I asked HOME DEPOT for a project loan for $10,000. Instead, Home Depot sent me a credit card and a letter that implied my credit score was 695 and because of my score they would only give me $5000. I called customer service to find out where did they get the low score from I spoke with someone name Derrick in the credit department. He informed me that my card is void and hung the phone up without an explanation.

This was unprofessional and very humiliating. I have never been so insulted in my life. I am not sure what my options are at this time however, I was informed to contact you and that you may be able to assist me with reactivating the card, correcting a wrong, making me whole again and providing an explanation.…

the leg was bent so it wobbled. The local store would not replace the chair because it came in a set. We had to go online to get this corrected. What a run around!! It's over a month and still not resolved.

it had to be back ordered. Buyer beware!!!

I So I am going to cancel my card and pay the bal off

I was scheduled to deliver 9 pallets to a Home Depot in Laredo. It's by a Walmart and Academy. Got there 4 hrs early let them know in receiving I had arrived but not expecting to get unloaded until my appoint. Time between 9:15 and 10:15. Went back at 9 and they said it would be 10 . Called not to complain but let the Mgr know that I was told I would be unloaded at 10 but I honestly couldn't understand what he was saying. Another he went by and another. Walked back to receiving twice once seeing several people in the window, rang the bell with a guy looking right at me and walking out of that area and another girl walking off as well.

Walked back to my truck and saw 2 people BBQ asked them if they were in receiving and I feel like they were because he couldn't come up with answer very…

First I have been a Home Depot customer for many years, I experienced a very embarrassing incident on May24@7:30pm. Upon checkout I was informed that I could not get my 10% military discount because not every item was discounted and only when I paid was I able to see what was discounted. The cashier was rude and when asked to talk to a manager I got a disgusted rolled eyed look. The manager would not talk to me but told the cashier she was right and that's the way it was.

Incidentally there was a customer in front and in back of me who was veterans also and we were all stunned. I have always respected Home Depot and valued its 10 % discount. I did not purchase anything and went to Lowes who thanked me for my service and as always gave me my 10 percent. If this is your policy, that's ok…

I am looking for a bathtub with whirlpool;jets effects. Your store has everything a person could want; yet your whatever its called can;t recognize that i want info on a bathtub replacement that has water jets; ie. spa, is that above common sense.

What question mut be asked to direct me to tub supplies for my needs. For a national company you are missing ??????

Went to purchest some things a Home Depot,in New Port Richey Fl. When I handed them my Veteran Card,They told me they no longer except the card unless you are active. So I left everything right there and went to Lows where I was treated with respect, for fighting in the Vietnam War.

Sad you don't feel the same. I will be posting this on social media. It's been real,but not real nice.

I have shopped Home Depot many, many times through the last 30 some odd years. I have always been satisfied with service but when prices were higher, I just went to another store. But I see where you had a customer to wear a hat that said "America never was great" referring to Mr Trump's slogan. I strongly disapprove of the hat and especially what she said it stood for. If one of your employees were to wear a "Crooked Hillary" hat in, would they be allowed to work that day????? I think I probably will take my and my wife's business elsewhere. Thank you Home Depot for the material and the good prices but it is over with my friends.

Mr Skip Holland

I neededicated help with trim.. could not get an employee to help me.... when I finally found 2 employees I was told to cut it myself if I new what I was doing it wouldn't have asked for help..

Ordered April 29, 2016 49 inch extension pole WHITE!! Model Number 205568851, order number W485322725. Waited and waited finally delivered May 17, 2016. 16 DAYS!!! Wrong color, really this is not the first time with a screwed up order but it will be the last.

So now I will drive to the nearest Home Depot and return and get refund. I WILL NOT WAIT ANOTHER 16 DAYS for you to fix your mistake, and see if you can get right this time!!!!

Dead Flowering Potato Shrub : It was purchased about this time last year (2015) and it flourished all last year with beautiful flowers and new shoots to spread. It was already pruned when purchased onto a stake and seemingly healthy.

It was placed into the ground and mounded with rich soil and cared for properly. This spring (2016) it never came to life with no signs of green. I telephoned the HDS where it was purchased(Dearborn Heights, MI) and told Eva or Ava(in outside nursery) that I did not have the receipt as it was a gift, but it has two Home Depot tags attached with 6/9/16 on one and the SKU #'s on the other.

She informed me to bring into the store-she made no promises- for returns which I did, however, even though I informed customer returns(inside the store) that I did not have…

This is the second time I have been treated this way by Homedepot. It seems that every time I pay my account in full, Homedepot lowers my credit from $2000 to $500. I have also researched and found that this is not an isolated matter.

Other consumers are being treated this same way. As it stands now homedepot has has libel damages to me, stating my credit report is terrible, therefore homedepot will lower my credit with them as I am a credit risk. I pay my debt in full, twice, and I am a credit risk.

Homedepot does this to because they lose the interest that is added every month to make a profit. My first step will be accuire an attorney, then notify the news media of what has transpired, then the final step will be a trial by jury.

I am very glad I read all previous purchasers of your out door patio screens, which I need. Evidently none of them are sturdy and the way you advertise the size is very deceiving. You use inches (when you can even find the size) making customers think it's larger than it is.

The only decent one is not available. I'm disappointed because I always trusted your merchandise. No more.

We were loyal HD customers for years and, since we are serial renovators, had spent a lot of money there. All 14 of the windows in our current home in Pensacola, Florida, needed to be replaced. We had purchased windows for a former home from HD without a hitch but what a different experience this was, dealing with the Davis Highway store. Before it was all over, HD had ordered 30 windows: the first 14 were the wrong kind and two of the next 14 were broken on arrival because they were improperly packed.

On the first try, when we called to report that the wrong windows had been delivered they cheerily told us all we had to do was "bring them back." Oh, really? Fourteen windows weigh about 14 tons. Then they wanted to charge us a 15% restocking fee and THEN they wanted us to pay rental for…

Purchased a Smart LG Laundry washing machine from the The Home Depot in Collierville, TN, it was delivered December 30, 2015. I called The Home Depot in Collierville to complain about the machine as it was not cleaning our close they told me they weren't responsible that I should call LG from the number in the book I received. I called LG and they sent a repairman out and reset the machine however it still would not clean our close so I called LG again and a repairman came out and reset the machine but it still will not clean our close.

My cousin went to The Home depot with some of our laundry to show him the results of a cleaning by the machine and talked to a manager by the name of Kevin who told her there would be no problem on getting a refund and that they would call her the next day…

Home Depot: Order Confirmation for W473175591, I would rate the Home Depot customer service a 1. I purchased 2 appliances online (refrigerator and dishwasher) and the day they were delivered, they went on sale. Sale prices are supposed to be good for 30 days.

Since I am a mute, I wrote 8 emails, and other than "we received your request" and call customer service for faster results, I never heard back. I recommend to shop at Lowe's. In the past they have been more cooperative and helpful.

In the last 10 years we have spent tens of thousands of dollars in the stores located in Palm City Fl, Chattanooga Tn, Port Charlotte Fl and Vero Beach Fl. Remodeling our homes and other properties. In January of this year we purchased a $6900.00 complete new air conditioning unit from Home Depot. Recently we were trying to order $1600.00 worth of cabinets. Finishing the order and arranging for delivery, we were told that they will NOT deliver to the second floor. We were also ordering all new appliances with the same issue--no 2nd floor delivery.

This policy has eliminated Home Depot from being our go-to company. We are in our 70's and cannot understand this policy which is certainly not user friendly for us. I am certain that we are not the only customers who are dealing with this lack…

the store at 20360 hwy 59 ,humble tx. I am remodeling my house and have been using this store a lot.my latest purchase was 80.00,and I have used the store at least ten times this month.i told the cashier kamus kxb2411 three separate times I was a veteran and yet when I got home I had not received my discount.this is one of the reasons I choose home depot instead of lowes..your cashiers always forget.whats the use of having a discount if you never give it.

It has now been a month since purchasing an expensive, top of the line impact driver from Ridgid. I purchased the product because it offered a Lifetime Service Agreement and was, I guess, supported by Home Depot. I have followed the detailed instructions to the letter and submitted registration for this product online. Twice. I‘ve been rejected twice. (“Unfortunately, we encountered an issue when cross referencing your product and/or proof of purchase information with our records and were unable to upgrade your products to Lifetime Service Agreement (LSA) status”)

I’ve double checked all numbers. Twice. I re-submitted online, as I was told I could do by both Home Depot and the Ridgid documentation that came with the product. Twice. I’ve been told by a recorded message to call back during…

went to homedepot store niles ohio where I go often but may not be going much longer your customer service sucks big time the more i go there especially at 3 or 4 in the afternoon on a sat we spent about 100 bucks but as usual went on to lot to pick up mulch no one out there to help cars backed up 6 deep went in store 2 times still no help set out ask for manager on duty but

no where to be found he or she should have on floor ontop of everything poor lady working in garden shop by her self with a line as far as you can see you had better get your managers on the ball and start paying attn to customers and whats going on in your store or you wont have to worry about it much longer.

I don't want anything but good service when i spend my money at your store i could go to loews or menards…

Walter R Pierson 1642 Clark Ave Yuba City, CA 95991 wrpierson@sbcglobal.net Tel: (530)6732-6345

Mr. Craig Menear

I am sending this to you to inform you why I will never do business with Home Depot again. We contracted Home Depot/KBA to remove and install a new shower in my home, the one that we had was old and my wife was using the soap dish as a hand bar. The KBA sales person came to our home and we contracted to have a one piece shower stall with a bench and hand bar on the back wall. My wife and I thought that the price was high, but the salesman said that if we applied for a Home Depot credit card that we would get 10% off and have a year of interest free in which to pay it off, (when I got the card I found out that it was only six months interest free) and we agreed. A week or so…