Home Depot

First I would like to compliant your store, Gatlin Blvd, Port St Lucie Florida. We shop at that store every weekend and the employees not only know our names but couldn't be any more helpful to us. My problem is with our window installation.

We bought 7 windows for our house and to say they have a lifetime warranty should mean it takes a lifetime to get them repaired. We needed our front window and bedroom window repaired so in January someone came to the house and ordered the parts the windows needed.

So it's now August, the bedroom window was fixed in June but the front window is not only still not fixed but is now cracked from when they were here the last time. They did come out with a window but it was the wrong window.

I've called the service department so many times I might as…

My complaint with Home Depot is is hard to find an associate to help you find an item and when you do there's a good chance there are giving you bad information the lines are long the cashiers slow and I've never been to Home Depot for a major purchase and did not have to go back to the store more than once due to incorrect information wrong merchandise or product itself was defective.

Lately I have been experiencing once I would get home and open up the product Parts would be missing or damage. I've been shopping with Home Depot for many many years and never seen it this bad I do wish to continue to shop with Home Depot but at these conditions I will take my business elsewhere

After 2 different days of calls and over 1 hour on the phone trying to schedule an appointment to get my garage door opener installed, I still have not been able to schedule. I have talked to numerous people and they keep transferring me to another person, never the correct one.

I rented a 5'X8' trailer Aug 4th at 8:50 for one night at the Lenora City Tennessee store. When we hooked it to the car we found that the lights did not work. We told them at the desk and they had me sign that I was aware they didn't work but I had to have a trailer so I took it anyway.

I was planning to move thru the night but without the lights we had to postpone it till the next day. By doing that we had to have the trailer an extra day. I use the Home Depot every week with no complaints but in this case I think a refund is in order.

Thank you for your consideration ; Melvin Bowsher

Home depot did not measure the carpet accurately in one of two rooms. The delay in replacing this room has been about three weeks. although the carpet piece was ordered and delivered within a week of the original order, home depot could not, or did not want to have the installation company expedite the installation.

While I am not certain if the carpet was cut wrong by the original installer or if it was mis measured, it seems to me home depot should have attempted to minimize the inconvenience to me. I have discussed this circumstance with the store I purchased it thru a well as a corporate division, neither of which were very helpful.

My time was scheduled as originally suggested by the store I purchased the product from, subsequently my time does not seem to matter. I am extremely…

on 11/4/2016 I ordered a counter top from the independence Missouri store located om noland road. at the time of the order I requested that I receive. said counter top before thanksgiving day. sales person said no problem, on I think 11/23 I contacted the store inquiring as to delivery date.

I expressed my disipointment and anger as to why I was told delivery to be made before thanksgiving now to be delayed another week or more. after speeking to two managers. I was told that they were sorry for my delay and that the store would compensate me for mydelay.

I said ok not looking for compinsation just wanted myproduct. so thanksgiving over some time later I think on or about 12 /7 / I contacted the store again at this time I was told that product would not be delivered until mayby the…

On October 10, 2016 we began the process of ordering a storm door from our local Home Depot, Store #6215 in Waterford, CT. We paid the extra fee to have it professionally measured to thwart errors in ordering the proper sized door.

The company hired to do this measuring arrived two (2) weeks later on October 24, 2016 to measure. 93 purchase. We were told it was not a fit for our doorway and were left with a door in our front hall and our old storm door was taken away.

We began this in order to be done by the holidays; Thanksgiving has come and gone and to date, December 8, 2016 we remain with a storm door in our front hall. ) Then this week we were told "No, the contractor would come out and rig something to make the original door fit.

NONE OF THIS IS ACCEPTABLE! Our charge card has…

Tried to purchase a drill that had a price sticker of $99 went to checkout and it rung up for $179. Was told that I had to pay $179. After arguing with a home depot employee I asked for a manager.

After waiting 20min for manager Kevin my issue still wasn't resolved. He refused to honor the ticket price and also refused to give us any discount for our inconvenience. Worst customer service I ever received. 8181 airline hwy BR, LA. 70805

I ordered a washing machine on line and paid for delivery, installation, and for disposal of old washer. During the chat on line I told the person of the problem. I was not asked at any point if the washer had any amount of water in it. I however drained the washer down to a small amount of water because I didn't want a sour smell in my home. The delivery men refused to turn water lines completely off, as they were supposed to attach the new lines from the kit I purchased with the washer. My brother did it for them.

Then they refused to move the washer because of the water, even as they were told that we would take care of any spilled water. My brother had to move the washer as the two men watched. The movers from Spirit movers were very unprofessional. Now I did go to the local store and…

14. 00 credit. I took out the card and went on my way. When I got home I found out that the garage door remote that I had purchased did not operate my garage door. 98 for the remote. I went back to Home Depot the next day and returned the remote.

77 credit to my account. 21 to get your credit card. I think this is ridiculous. I realize that I needed a minimum purchase to get the credit card and I did have it even if I had not taken the remote.

I normally shop at Home Depot but now I'm thinking more about shopping at Lowes which is right across the street. The remote was not damaged in any way and it was back in it's original package. I think this is a bad policy on your part.

I have scissors and I can cut this card up. 21 is not a lot of money but I think your policy is bad for business…

The store in Ellenwood Ga. needs more staff to work there store. Only females working. I ordered a freezer online order number W536171201. No one can tell me were it is or when i can pick it up its been on the truck for the pass 3 days not being unloaded.

now that's not true, Never on line again . Went to the sore to pick up not there have to go back customer service of a good store manner would have it delivered, but that they will not do.

On July 27, 2016 we contracted with Home Depot in Lorain Ohio for two patio doors (plus screens) to be installed. Total cost - $2638.82, Order ID: H6930-2808. It wasn’t until August 21st that they were (to be) installed by Sayre Contractors (216-662-7638). Only one got installed because it started to rain ... and they left (about 12:30) ... because Jesse (the owner) said it was going to rain the rest of the day. It stopped within ½ hour. We had to wait an additional 10 + days for the second install. At that time we learned that the first install had a defective screen and had to be reordered.

To make a long story short (you can check with Dawn at the Pro Desk or Angela, one of the managers, as to the particulars – 440-282-4066), the defective screen to date, has been reordered THREE (3)…

During hurricane Mathew we had water coming through the relatively newly installed triple pane windows in the master bedroom and the family room. We called the Home Depot Customer Service for help, on Monday, and the young lady who took our information was very cordial and helpful.

However that is where the help ended and the shuffling to the side begins. The young lady told us that we would receive a call from Home Depot no later than Wednesday. So far OK. We assumed you were swamped with calls and decided to wait a little longer.

We then called again and the next young lady told us that there had been a ticket submitted for our problem, but they would submit a follow up, and send it to a higher level to expedite a resolution to our problem. When no…

took a sample of paint to store and the paint department scan it. ,the color was totally different then the rest of the house. I will never go there again and I think the store manager really knows how to deal with royal customers.

here my phone number if you would like to call me (604) 616 40 42 thank you

I went to your store in South Hill, VA today with my husband and a good friend. I am not one to complain about stores or service. I am 61 and this is my first letter of complaint. I don't care to go to Home Depot again in South Hill.

It is too bad because the store has nice things. My husband and I selected a storm door with a doggie door and also a wooden screen door. We needed assistance about delivery and installation prices. It seems your store doesn't have enough employees.

In the past, I have had to search for assistance. I did find a young woman at a desk nearby. She told me doors weren't her department, and I nodded with understanding. no one came. She finally flagged down a man to help us.

It wasn't his department either, but he did his best to help. He had some difficulty with…

Simmons Oct 18th, 2016 40 Mingo St Milton, Ma, 02186 617-696-6424

To whom it may concern, I’m not sure how to begin this letter, as what I have experienced isn’t easy to put into words. However, here goes:

- Sept 24th, purchased a microwave and dishwasher from Home Depot, Willard St, Quincy, Ma. - Install scheduled late sept for a 10am till 2pm window, installer calls me at 8:00am asks to come over sooner, I agreed. They show up and just install the dishwasher and say I need a thin silver plate under the cabinets “Xpo” is the installer – they leave. - I get the work done they insisted upon. - I call Xpo installer four times the week of October 3rd, they schedule me for Tuesday, October 11th – no call no show at this time I’m off work and wasting time at home. - I call on Wed, Oct 12th…

I bought a 22'' lawn mower the first week August 2016 (refurbished). The first week of September the self propel stopped working. I took it to the Cross Keys store to have it fixed only to have it held and "worked on" and told that the manufactures warrantee would not apply. well after picking it up and paying for supposed work, I used it once and it would not work any more.

I also took my 30'' in to have the self-propel fixed on it. I was asked about the tune up which I said do it as well and put new blades on it. I know the tune up is changing the oil, filter, and spark plug it was kept for a week and when I picked it up and used it the self-propel did not work. I took it back and was told that it was the belt and the wire. I paid and got it and it still does not work.

I noticed that…

I had the opportunity to visit two of your stores in our area today. The first one was at Knightdale NC. I made my purchase and told the cashier that I was a veteran and she politely gave me a discount and thanked me for my service.

A few hours later I returned for an additional product but this time to the Home Depot at Garner NC. Again I told the cashier that I was a veteran and she refused to discount the items I purchased. I showed her my license that has on it my Veterans status.

The employee had an attitude problem and said she couldn't give me the discount. Last time I will visit that store.

On the 25th of sept my wife and I ordered a Samsung refrigerator from the store in Danbury ct. On sept 28 to be delivered on October 5th.My wife noticed the item was on sale so she called to get the sale price which was 321.60 less. She spoke to Carmen and was told a managers approval was needed. For the next four days numerous calls to get the approval went unanswered. We finally drove back to the store which is 30 miles away after being left on hold for over an hour. This would be on the 3rd of Oct about 230 pm.

Spoke to Carmen again and although she was very nice was unable to get approval because apparently manager was not available in the store. The names of the people responsible were Al Conklin and Tonya. We finally canceled the order after not getting the approval which we were…

I bought a 24.6 cu, ft. French Door Samsung refrigerator on 19 September, from the Home Depot, 11075 Tara Blvd, Lovejoy, GA, and it was delivered on 22 September 2016. My paperwork stated the refrigerator that I currently had in my home would be removed and hauled away. After they installed my new refrigerator the delivery people stated, "we did not come in a truck with a lift, so we will send a message to our company and have someone come and pick it up". Although, you delivered a large size refrigerator they could not remove a refrigerator that was a little smaller because the old one was too heavy. The old refrigerator was placed in the front of my house, today is 26 Sept and it is still sitting in front of my house.

On the 22nd I had not heard from anyone so I called the number for…

On Sept. 14th I had a new roof put on my house. That afternoon my ac stopped working. So on Sept. 15 called ac repairman he sad the roofers put a hole in my copper in the atic. 00 later he fixed the problem. Then on Sept.

17 I cut my lawn now I have 2 roofing nail in my garden lawn tractor tires. Thank you so much

96 power cord I had was only 6 yrs old and was exact same as one they sold me and installed del men said no guarantee on stove if old cord used and in fact they could not install it I WOULD HAVE TO do it myself install thestove that is.

I ef did not need new power cord and feel this iwas extra sale by home depot just as a sidebar last yr got quote on new roof by HD rep and was quoted $12500 EXACT same roof lic roofer $6750 goodby HD hello Lowels

Purchases a double wall oven on receipt #H1245-15194 at your New Rochelle store. The oven was delivered on Friday Sept. 9th. Your installers were scheduled for Monday 16th. My husband and I took the day off. Two brothers showed up around 5:45. They had no cutting tools with them. They said that the oven was too big and they couldn't do the job. We drove to Home Depot to try resolve the issue. We spoke with the appliance manager and asked if we could return the oven and reselect something else. We offered to pay a restocking fee. I've been doing customer service for the last 38 yrs for a major retailer for furniture and rugs. I found the young lady to be combative. I was rather surprised at her attitude.

We then spoke with the operations manager Treacy-Ann Burnett who was helpful. She…

Good afternoon My name is Juan Lopez I am a Technical Sargent in the United States Air Force. My complaint is that I was deployed overseas in the autumn of 2013. 00 charge was applied to my card ending in 7722.

I spoke with various home depot representatives and they researched my account and found that it was part of the 50million cards that were hacked. Home depot fraud department assured me that they would clear the account and cancel my card. 00 that was charged.

Home depot had told that they would contact Citibank who is your creditors to resolve this. never happened, mind you this is in 2013. Please can someone rectify this for me. mil. Thank you and God Bless America.

bought zero turn z-beast mower free delivery upc code 855162005161 ordered april 7, 2016 order no C477132548 had to go pick up myself on may 13, 2016 tried to use mower and mower will hardly move, won't turn, won't cut has less than 3 hours when we called GXI for service was told to take it to Jeff Anderson Equipment 210-654-3355 45 miles away, jeff diagnosed it as bad transmission and

from MONICA @GXI said it was too expensive, Jessica Edwards service rep from your customer service has been of very little help It has been moved to Mustang Equipment where it has been sitting for 2 weeks and received call today saying Mustang was accessing what we might owe them to fix it we have been without a mower for entire summer do we need to contact our lawyer 210-559-1284 210-559-5708

Almost three weeks ago I purchased a cooktop in store. Was not able to fit, per Home Depot contractor. This was never communicated with store, and so I had to make numerous calls and emails after which the cooktop was collected from my home.

I spoke with store representatives as well as sent emails regarding a suitable fit. Again no response and so I had to visit store and each time no one is able to assist. I was told that I would receive a call from manager or credit.

To date neither of the above. I will therefore seek legal advice, as they have taken my money and have forfeited their side of the contract.

I hate to give one star because our sales person was so nice as was the delivery driver. Beyond that the experience is frustrating and I would say there is no such thing as customer service at home depot. We bought a washer/dryer last Tuesday 8/16...why is that in caps? Because if you pay Home Depot they should take care of an issue not the customer spending 2 days and phone calls to Home Depot store, Home Depot number attached to delivery form, LG, Deliver service, Customer Service complaint/resolution (Not) and still I wait.

Saturday 8/20 on delivery the dryer was damaged (the box looked great but the front of the dryer was smashed..now how does that happen) so it was never taken off the truck. It is now Tuesday 8/23 at almost 4:30 pm and I still have no idea when the replacement dryer…

We are having a new kitchen install with new appliances as well, We have spent $20k on this project and we get no support from your staff. I have spoken to your customer care department and they can't even get the store manager to call them back about my concerns.

Today they delivered the appliances. As I should have expected this was a fiasco as well. We were expecting the appliances to be delivered and placed in the house. But when the driver showed up they stated it was curb side only.

When was the sales person going to let me in on this? 00 of appliances setting out front of my house with no way to move them and I had to leave work to meet them. So now I had to pay another company to come to my house to finish the job.

I spoke to the store manager but as expected again there was…

i ordered two interior doors. The first ones were damaged. I looked at 4 other other sets all damaged. I was going to have the last set installed on 8/8/2016 The doors were damaged again! I have been dealing with this over a month. i called and canceled my order.

The doors are improperly handled and not protected. I was told they need to be painted. I know that!

Primer and paint won't cover scratches and cracks in the board.

I will not purchase from home depot again.

The corporate customer service contact number is non functional. If you leave a message for someone who called you,

The recording saying won't be in for an extended period of time. So why tell me to call back.

I have to eat the $50.00 bucks measuring fee ( which is too high).

I lost $ 50.00 bucks spent a month trying to…

Me and mom went to get some keys made and the guy that did the keys was just plain mad and mean. I am not coming back to get my keys made there becose your workers are just plain fuckers and not happy and just don't want to be there so they take it on us when he was done making the keys he gave my mom a really mean look that made my mom almost cry I did not like that so

he slammed the keys in the bag and and slammed it in my moms hand had hurt her the he just left with out saying good by or nothing a other customer came up to him and he was nice to them but to my mom I told my mom not you it the fucker.

The apron that read we here to help you is bull shit I am going to start to going to band b now becose they don't do that they are more nice and

Home Depot installed a new kitchen counter, faucet and new plumbing. There is a water pouring from the faucet and this has caused water damage to the new countertop. The water must be turned off after each time the tap is used.

With the water turned off it still leaks. There is a bad smell coming from under the sink. I have reported this many many many times but still no one from Home Depot has come to fix this problem. Over five weeks now.

I call and they tell me that they have processed the paper work and I should get a call but I never do. I am very disappointed in the service of of Home Depot .

Recently purchased a Samsung from the Home Depot Store in Langford, British Columbia, Canada. It has lasted 6 months and the refrigerator portion has gone on the fritz. The machine is making strange noises indicating that something else is about to die in it I would like Home Depot to replace the refrigerator.

00 should last longer than 6 months.

I recently hired a new bookkeeper who has been reorganizing my books. 06 on my July statement. When I called customer services to ask what was going on I was informed that while I was under the impression I had purchased my new a/c with just my Home Depot card that there was some sort of promotional deal I was never aware of and it has now expired.

00 in interest that has accumulated on my account. I then googled Home Depot Corporation Complaint and got to this website. I would like someone who can actually help me resolve this problem professionally and courteously and in a timely manner.

Please contact me at 843-321-2484.

Ordered a set of appliances on 7/11/2016 with a delivery date of 7/16/2016. Appliances arrived damaged, the damaged appliances were sent back and I was given the soonest available next delivery date 5 days later. Unfortunately for me, once again one of the appliances the second refrigerator I was sent was also damaged. The Home Depot told me that next available delivery date was July 28th, 2016. 12 days after my original appliances were supposed to be delivered.

I reached out to customer service on countless occasions and their only response was they do not schedule the deliveries and the appliances don't come from their warehouse, so they could not speed up the delivery process.

The customer service team did nothing to satisfy me as a customer.

Do yourself a favor and don't order…

Wanted to purchase some insulation board for my garage. Lady paged a man and said he would be with us soon as he was finished in electric dept. Well we waited for 15 mins. and no one came to offer any assistance so we left and went to LOWES and purchased our supplies.

The were mor than happy to assist us.

I live in Laredo,Tx..I am 64 years now,am a high school graduate with some college.I have extensive knowledge in home repair and tools and materials required for any project.I am very much interested in a job at home depot.I have been applying for pasted 6 - 7 years and have applied for at least 30 jobs in pasted 6 years.never once have I ever been notified that I may be considered for any position.at this point am a little confused as what your criteria is for employment is. thank you

9 cubic refrigerator was purchased (cash) last year September 2015 at Home Depot off Valley View and Lincoln Ave in Cypress CA, and picked up two weeks later at Home Depot La Mirada Blvd, La Mirada, CA. by a sister of mine, She gave to my daughter as a gift.

Since moved several times and lost the receipt, In June 2016 this refrigerator that is not even a year old and still under warranty broke, bottom portion does not work, top freezes, also motor seems like is coming out, had to throw away all food and disconnect. Called Home Depot where purchased and picked up and even at other stores, also was asked for phone number (which was given to them) and was told they did "NOT" have any record of it.

I am very frustrated because of their lack of responsibility to maintain records and keep…

Took two items without receipts to Home Depot for a refund or store credit. Home Depot would only refund one item and not the other without the receipt. I asked for the manager. He came and I asked him to authorize the refund or store credit. The value was $3.30 on a Home Depot product but he would not without the receipt. And he gave no explanation why the discrepancy as to why they would refund one item without the receipt and not the other.

So I took the store credit for the one item and made a small purchase to use it and when I got home I went to www.homedepot.com/survey that was on my receipt and completed the survey with the only complaint being not being given a refund on one of two items. The end of the survey asked if I wished for Home Depot to contact me and I answered it yes…

Your survey is a spam. It"s directing me to get a doctor. I couldn't get on a real survey. I tried put a user ID & password from my receipt. I went to the Store on 12221 Montwood in El Paso Tx to help my husband to put an air conditioner in our car but I was ignored.

I asked the cashier Matthew about the warranty that I purchased. He didn't know so he asked another clerk and she didn't know. There were no brochures.

I am a Vietnam Vet which I have been a loyal customer to Home Depot for years. I have received discounts at all store. Today when I went to store1339 and checked out with Sharia, I was told that my VA Photo ID was not accepted.

I will not deal with Home Depot again, since Lowes accepts Veterans???

A few month ago I and my wife went to home depot between 159th Street and 151th Street on root 7th, to buy an internal door. After a few weeks I got the costume door that I ordered. Unfortunately the door was broken when it got to me, and I sent it back. The drive that delivered the door to me said a lay claiming that I knew, and I knew that the door would be broken. I did not understand what he was claiming since I paid for a new door, and not a broken one. I sent back the door.

I went to complain at Home depot headquarters and the CEO, and after a while they told me they would send me anew door. Yes after a few months they sent me a new door, but it was not the one I chose. The door is made very poorly and the glass is not the one I had chosen the first time. I decide to keep the door…

Several months ago we bought a new lawn mower at Home Depot in Valdosta, Georgia. It quit working and we took it back. Was told had a 30 day return policy but they could send it off for a fee which we paid.

Was told it would be a couple of weeks. Last week we got a call from the store saying they just shipped it and it would be 6-8 weeks. This is not acceptable as cannot mow the grass and have company coming for the 4th.

They waited 2 weeks to send it off after saying it would be back in 2 weeks.

I recently purchased almost $900.00 of rails and posts to construct a post and rail fence in our yard, I placed the order online and when I went to pick it up there was a lot of confusion and what should have taken about 10-15 min. ended up taking an hour. The employee waiting to put the material on my trailer could not seem to get a "spotter" to help him move the packages through the store. This is a lot of money to for my wife and I and we had be putting some aside for over a year to do this job.

When I started the project the next day I was very disappointed with the railings, they were not anywhere near uniform in size, they were not similar in shape and in some cases I had to saw the ends because they were too thick to fit in the holes of the posts. This is unacceptable to me and I…

We bought a lawn mower few months ago. It quit working so we took it back and was told return policy was for only 30 days but they could send it off for repair after we pay a fee, which we did.

Was told would take a couple of weeks. Got a phone call today saying they just sent it off and would take 4-6 weeks. What do we do in the meantime? Cannot afford a new mower.

We ordered carpet for our basement and two of the cuts were short aprox 3 feet. We called back and it was going to take them about 3 weeks to get us our correct order of carpet. no refund or discount offered on it for being screwed up.

They were going to pick up one piece to take back. In the mean time our basement leaked and it got one corner wet. We had to pay $150 to keep that piece of carpet that we particulary do not want.

If the order had been done correctly to begin with we wouldn't be 4 weeks behind in remodel I could of shampooed the spot that got wet and we wouldn't be out $150 on a screw up that Home Depot did to begin with. I called the store back and all she could tell me was that my husband was ok with it and her apologies that they shipped it out free of charge.

Well yes…

6 months ago I visited home depot 1066 Central Parkway San Antonio, 78232. I was looking a light bulbs, a salesman recommended the Led bulbs as he told me they would last as long a 20 years and point it out on the promotion. I bought 3 of the top of the line.He told me they would save me over a $100.00 during their lifetime. I asked him if they failed could I bring them back for a replacement and he said yes.

Today one failed and I took it back to the same store. The young lady told me they would not replace it and If I had a complaint I had to take it up with the manufactory. (I did not buy it from the manufactory, but from Home Depot) I have spent over $3,000 dollars this year with Home Depot, I'm sure Lows will look forward to my business. I left the as the the young lady was picking…

We spent $5,000 dollars on windows and patio doors in January, The contractor was rude and not professional. Here it is June and we have yet to have a lock on screen. Home depot has not come out to inspect the windows and door.

We were told by the contractor that he normally don't put the locks on because it will warp the screen. we were told that we will be sent a gift card for delayed time. , This was by a manager.

This was poor service and I have never in my time seen such service.

On this paticular situation I would rate Home Depot a 1, Normally a 5..

However I feel I must explain a situation I experienced recently. I went in the store around the 10th of June. I ordered 380 of block for the foundation of my mobile home. I personally went in the store to order these products.

An associate that helped was the name of Kevein that I later found out he was an associate Assistant manager. Kevin's customer service was a 5. I was told that my materials would be delivered on the following Monday in which they were. 00 per hour.

When the materials were delivered wrong I had to take the time during my job to call and talk with him. At this time he agreed the error was on their behalf. I also asked when…

Waited for a plumbing associate for over an hour. Saw associates chatting and joking with each other, approached them for assistance, 'not from plumbing' and walked away. Service desk paged numerous times. Still no one showed. Great way to do business.

I have to recommend this to others!!!

went to buy a whirlpool garbage disposal model #gc2000pe went to the store and was told its an on-line only item I asked will they give me price match from amazon on-line they called home depot on-line and were told NO because its not a prime item . 00 DOLLARS MORE FOR THE SAME ITEM