Home Depot

To whom it may concern; I am writing this to you as a formal complaint in regards to purchasing items at your Lockport, NY location. A few negative experiences can really outnumber any good especially when encountering insulting, humiliating, and what's clearly discriminatory assumptions from few but too many employees at this location.

Our family; my husband and son often visit this store pretty much on a daily basis. My husband is no stranger to this store, as our family has been doing business with Home Depot for over 20 years. On two seperate occasions, in less than one year, he has came home very distraught, unhappy, because of the shock it's very interrupting to his routine, and our world.

Both situations, What should have been an easy checkout- was without a doubt, most definitely…

Approximately March 10, 2017 I purchased a water heater for my home. The following is a summary of what transpired between March 10, 2017 to present: 1. No invoice separating product and labor cost. 2. New Phoenix Enterprises signed contract #3806-372795 as agent of Home Depot.

When I asked Home Depot about New Phoenix Enterprises status as agent reply was do not know. New Phoenix Enterprises worked against Home Depot's interest by violating POINT 13 of contract. 3. New Phoenix Enterprises committed FRAUD. 4. Kristofer Smith, District Service Manager, discriminated by his unfairness and one-sidedness on by denying cases 07153531 and 06060067.

All I have stated above can be verified by emails and other documents.

I PURCHAED A GAS RANGE FOR HOME DEPOT ON 9/21/17. IT WAS DELIVERED TO MY HOME ON 9/27/17. THE GUYS WERE UNABLE TO HOOK IT UP BECAUSE I HAVE PROPANE GAS, SO I HADTO CALL MY GAS COMPANY. THEY CAME OUT A WEEK LATER TO HOOK IT UP FOR ME AFTER HAVINGTO BUY THE KIT TO CONVERT TO PROPANE GAS.

THEY NOTICED THAT THE GAS RONGE HAD DAMAGES ON IT. I CALLEDHOME DEPOT TO LET THEM KNOW ABOUT THE DAMGES THAT WERE ON THE RANGE, BUT I WAS TOLD IT WAS NOTHING THEY COULD DO ABOUT. HOME DEPOT KEEP TELLING ME THAT IT WAS NOTHING THEY COULD DO EVERYTIME I WOULD TALK TO SOMEONE.

I FELT THAT IF I AM SPENDING MY MONEY WITH A COMPANY THEY SHOULD BE ABLE TO DO SOMETHING. I HAVE NOT BEEN ABLE TO COOK FOR ABOUT 2 MONTHS. I NEED SOMEONE FROM COPORATE OFFCE TO CONTACT ME ABOUT REPLACING MY NEW RANGE.

THE COMPANY…

I purchased a lawnmower may 12 2017. Used it approximately 8 times to cut a strip of grass 60 x80. Failed to stay running next attempt to use. Took it to local store in Lewes, De . It had a one or two year warranty.

They charged me twenty dollars just to take it in for repair and said it would be credited back when it was repaired. It would also take 6 to 8 wks. They called me on 10/31/17, said it was ready and wanted to charge me $70+.

They said it was due to stale gas residue, which is impossible for the short period of time I had it. I lost use of this in prime season. It was not misused. If you sell products with a factory warranty a reputable company would honor it.

Sorry Home Depot but for $70 you just lost a good customer. Marty

I went back to the Home Depot on 56th & Highway 2, Lincoln NE, to buy more Plywood, 2x2s, and insulation. The 2x2s were banded together and no one was around to cut the straps. I used my pocket knife to cut them, and in the process cut my finger.

I started bleeding profusely and went to the nearest checker. She was with a customer, but blood was going everywhere, so I interrupted to tell her I needed a bandaid very badly as I cut myself and was bleeding .

She looked and me and just said, maybe she had one and turned away to take care of the customer. No question on if it could wait a minute or so. I went back to where my cart was and proceeded to bleed all over the place.

About 5 minutes or so later, the checker toddled over to hand me a bandaid. No urgency. I snapped a picture before I…

Purchased LG dryer three yes ago. Also purchased 5 year protect policy. Problem occurred with dryer and had HD schedule repair service. Person didn't come nor did they call. Had to wait a week for repair to not show or call.. Called and spoke with store mgr that night. Seemed to want to address our issue. Said he would give to day mgr and have him call. Waited until noon with no call. Went to HD next day and contracted mgr. I told him why i was there. Said he gave complaint to an appliance person. Appliance person had not addressed the issue, said he had been busy. Appliance person asked who didn't show . Told him Quality App. He said they have reputation for that (then why use them?).

He called HP protection and they scheduled an appointment for the following Tuesday (another week). On…

My order of a Kitchen Cabinet has been very badly handled from the start. The cabinet was ordered through your Elston/Leavitt store. The salesperson and reviewer where both JM93C6. The salesperson ordered the wrong size decorative end panels, which have had to be reordered.

When the cabinet was delivered it came without the crown molding and the light rail. The delivery man, who apparently was contracted and not a Home Depot Employee, told me that those pieces were on the Home Depot truck and would be delivered later that day.

The reason why they were not included with the pieced he delivered was not explained to me. I know that they were delivered to your store, because I got an email from you notifying me of that. They were not delivered and after 4 phone calls I finally found out that…

We bought a LG washing machine from Home Depot with a "protection plan" in 2014. We have now been waiting for over one month for the repair to be completed due to lack of available parts. Recently, after two service calls and parts, the LG is still not working due to, again, lack of additional needed parts that are not available and are back ordered.

Today, I was told by the service support supervisor of the "Protection"department that the part will not be available until November 16, 2017. LG doesn't have the part. This is unacceptable customer support, and shame on Home Depot. We can't believe that LG doesn't stock necessary parts to support their products.

My next step is the AG's office, and small claims court, We had enough of the run-around BS. My next purchase will be from Lowe's.

I went to the store on olden ave Ewing Twp NJ. I needed three sprinkler timers , the one you run on battery and you attach to a garden hose they are mfg by Orbit . I ask three different associates each sent me to different isles which were not the right ones .

I did try to locate them my self, that took more walking. I'm 75 yr old veteran with to bad knees that I wear braces on. I get around ok using the shopping cart for support. Needless to say I gave up on the timers, I needed a doz sabre saw blades .

I saw the isle that had drill bits etc. I went up and down that isle four times. I knew they were there somewhere . They were most likely right in front of my eyes but I could not find them.

I ask one associate who in turn ask another, the other said they were in the isle I was looking.…

I am a single mom and I ordered a refrigerator through online from home depot store account #W900167455. I used all my money so I could keep food for my daughter. I made ordered on October 12, 2017. And set up delivery for October 14, 2017. They charged my credit card same day. They called me on Friday October 13, 2017, that delivery will be made on October 14, 2017 between 4:30 to 8:00 pm. I was home waiting for delivery. But no delivery, no refrigerator and no money. Home depot is the worst store. Because of them I have no money and no food to store for my daughter. If you will not solve this as soon as possible I will complain every hour, and every where. And they called me at 8:45 pm and said they will delivery a REFRIGERATOR ON TUESDAY NOW!!!!!!!!! IT'S REFRIGERATOR .

Eva Gidova.

Home Depot sells used Railroad ties on line. I went to the Silverdale WA. store to make a purchase of 24 used ties. I was told they do not have store pickup or home delivery for my area. but contacted the Sequim store and an order was placed from the Silverdale store for delivery to my home----after extensive work on the part of the Special Order staff---in keeping with HD service policy.

Whether by error or practice and calls to the Sequim store , the RR ties were delivered to my home from the Sequim store (Order H4716-37397). I found I needed 8 more ties this last week and attempted to order the ties at the Silverdale store.

Initially I was again advised there were problems placing such and order. I asked why they could not ship the ties to silverdale as is done with anything else…

October 9, 2017 Darelene & Ken Carpenter

On June 30, 2017, with the assistance of Home Depot Sales Representative, Brady Beach, we ordered new black aluminum fencing and a matching arched gate from Finyl Vinyl. It was supposed to take five weeks to complete the job. We are now beginning the FIFTEENTH week and the job is still not completed. We expected our fencing installation to be completed within the first two weeks of August. We called Finyl Vinyl and Brady Beach multiple times in mid-August to get a status since we’d had no word on the status from either souce. Mr. Beach never answered our calls. Finyl Vinyl finally responded and informed us then, that although the fencing had a 5-week lead-time, the gate had an 8-week lead-time, an important fact not provided at the time we signed…

I set up an appointment for a kitchen refacing a floor to be put in as well as a stone countertop I was contacted by the individual who was supposed to come out at around 8:05 this evening and he began to you know ask me the questions of how many kitchen cabinet doors do I have how big is my kitchen and I asked him I said well isn't that what the point of scheduling the in-home visit is for and

he went on to say to me well yeah but I just you know I know you're in the Detroit area and I just you know this is very expensive and I said I said okay what does that mean you know I know a lot of people that call from the Detroit area once again seems to think that you know they're only going to be spending around $1,000 but

I wanted to ask that man I said we'll do you call all your customers…

I set up an appointment for a kitchen refacing a floor to be put in as well as a stone countertop I was contacted by the individual who was supposed to come out at around 8:05 this evening and he began to you know ask me the questions of how many kitchen cabinet doors do I have how big is my kitchen and I asked him I said well isn't that what the point of scheduling the in-home visit is for and

he went on to say to me well yeah but I just you know I know you're in the Detroit area and I just you know this is very expensive and I said I said okay what does that mean you know I know a lot of people that call from the Detroit area once again seems to think that you know they're only going to be spending around $1,000 but

I wanted to ask that man I said we'll do you call all your customers…

paid 4,000 to have custom closet installation in july 8th when purchased new home.

first the installer was 2 and half hours late then he brought his son with him. then the child went into my bathroom and decided to play with soap and had water everywhere. when installer left he did put on paperwork job incomplete.

called numbers I was given I spoke with supervisor dale he sent a different installer out to see what needed to be completed and take measurements. Monday October 2nd I called being transferred all around finally I was transferred to a nice and professional employee that went above and beyond to help me.

called 301-459-2755 was told they don't do installations a manager even told me he would have to investigate what I'm talking about my closet install, gave him angela's name…

my washer brand new is defective and its delima we used everyday clothes they handle it bad until now my next appointment this coming Thursday 3 weeks not since then with out washer thanks 7143887139

We ordered windows and a sliding glass door from the Warrenton,OR HomeDepot in May 2017, The order couldn't be initiated until Miles @ 503-267-7716 verified I was a real person, he drove to my house, between Longview & Cathlamet, WA, to meet me. He took my order, around the end of June.

Later when we inquired as to how the order was going, Miles told me the cc# number wouldn't work. S. so June 29th, Miles punched in the correct cc#, we were in motion again until the order arrived at Warrenton.

This order for windows and a glass door went downhill from then. HomeDepot staff lost our windos and sliding glass door. The order was supposed to have been cancelled August 28th by Miles when I contacted him. I called him the 29th and he said, "the order had been cancelled, It's out of my hands".…

well I hope we can resolve this in a fairly manner thank you ceo joseph dinnocenzo

99 to have it delved to my home- I work in Batavia NY where I wanted to pick it up( which you have a store)- no way was I going to pay that additional fee- so I talked to the asst manager she would work around the delve fee by giving me a discount of the price of delve- where I am having the issue with- is that I also had a coupon for 10% off the microwave which helped make the decision to buy the microwave- she told me I would not be able to use it and

she considered it double dipping- which in my opinion it was not- I was not going to pay delve fee no matter what- and I was going to get the 10% off the…

I purchased a fridge, stove, dishwasher at the store on Aug. 27th (order# 125618069) and was advised my delivery would take place on Sept. 6th. On the 5th I received a call saying the delivery was being rescheduled for the 7th instead.

Luckily I was home on the 6th bcuz they showed up with my dishwasher & fridge. ) I called and was advised it would be delivered on the 7th. The fridge unfortunately wouldn't fit thru the front door, I was advised both by the driver & customer service, to go back to the same store get a refund applied to my debit card and to select a smaller fridge.

mind you I now spent 3 days waiting for the delivery to take place. By the 8th still no stove delivered. I…

On Aug 31, 2017 I purchased a dishwasher, it was delivered on Sept 6 and not working. I called that afternoon, the following day, and finally went to the store (an hour drive). I was told to call Maytag as Home Depot doesn't replace.

Maytag closed, called on Monday, repairman came and said the appliance was defective. Called Home Depot, 2 hrs on hold so drove again to Home Depot only to be told to call Maytag as it was out of your hands.

Maytag tells me it will be 3 to 4 weeks to repair the new item I purchased from Home Depot. At this point I will never purchase anything from Home Depot in the future if this is an example of your customer service.

You don't answer your phones forcing customers to physically to your store to report broken items delivered by your vendors. This is beyond…

i order a stove 2 weeks ago and they were suppose to delivery it but they kept playing around saying they will deliver it in less than 30 minures but nobody shows up. I guess this is how home depot treats there customers after they accepted our money.

They need to fired or get rip of the people who handles the stove deliverys in the quincy ma area. They wasted 2 of my Saturdays waiting for it to be deliver and i'm wondering if i have to sue to get compensated for my time and distress.

2 week of takeout is no fun.

I purchased over $4000 worth of Cascade Tuffbilt metal fencing, including 26 - 5' x 8' fence panels which are still stacked next to my garage because even though I made the order at the local store in Billings Montana with the assistance of an Associate I do not have posts to put up the fence. I have tried three times to get posts. No one seems to know how to acquire the 73003517 line posts (I need 24 of them) or the 73003524 corner posts (I need two of them). This has been going on now for weeks. Winter is coming on and all I have at this point is $4000 worth of fence panels that cannot be installed while I am out the money and absolutely no one seems to have a way to get the damn posts. The phone complaint system does not work. The on line complaint system gets no response.

In the…

I bought a riding mower that cost $4,999.00 in May of 2017. I received it damaged in June of 2017. I finally got a hold of the warrantee department and got the riding mower for replacement or repair. It is now September 13, 2017 and still I do not have my mower. I have call so many times to you customer service department with no end results. I need a full refund for my purchase or I have not other recourse but to sue for damages.

Thank You Dan Robles (713) 557-0875 My Order Number: C599165006

I bought a glass shower door online with you guys-- you told me to call pro-referral for installation-which I did--a guy called back and said they only install door if they sell them -- really-- than another guy call back (k+m breto const- wanted the model number- then called back saying he didn't want the job--now I have call pro ref 3 times-I call a const co.

com-this is the 2nd complaint email I have sent you guys--and I just got a email that the shower door is in and ready for pick up

Just need a follow up ...FYI been shopping at the Hammond store the last 3 days around 4 pm today Sun. the 3rd...only one register with and attendant ...l like to use your self check registers very convenient ...but 2 down the last 2 days today long lines and 3 registers down plenty of help but no managers around...why who maintains the registers.. ...Thanks Jose...Hammond,indiana>>>>

It has been more than two weeks i have been trying to order a counter top. I have given your store the measurements. I have call a few times only to find out that they are working on getting what it woild cost.

I do understand that it may take a little time. The lady i talk to said she would get back to me. Well not sure because the last tome i called she was not working that day. The employee o talk to said he would let her know i called.

If your company does not wish have my busses thats ok. But it would be nice just call and let me kmow. Bridhgeport store in WV

I was at Home Depot in Merritt island Fl today looking at counter depth frig, spoke to appliance , I asked her to call Palm Bay store as I was there yesterday, she called told me if was gone, I called after to find out it was still there, so Deborah was to hold it for me.

09 and everything in the store claims free shipping with AnY order of 396 or more. I went to CS as there wasn't a Mgr in the store, spoke to CS Mgr she gave me a number to call, I called CS spoke to gayla she was to give me a call back on situation waited 4 hours no call .

I will shop at lowes and do will the combat vet ma in Florida abs annex if this is the way you trust us, Debra Mull

I am the Vice President of Pace Incorporated in Concord Ca. We have been long term commercial customers. Account Number: 6035322531913584. in May of 2017 there was unauthorized use of a very old card from a former employee. The card had not bee used for over 15years and all of the sudden on a holiday weekend 5/28/17, 5/29/17 it was used in 15 transactions at three different southern California stores in a 22 hour period. 00.

We are in close contact with the retired employee Andy Dunivan and he is confident the card was properly disposed of years ago. 00 worth of gift cards from being redeemed! I have spoken with Vicky at the security Ops Division and she informed me that Home Depot was NOT defrauded that Pace INC. was defrauded.

and the charges would be our burden to bare. Their "…

Your complaint line isn't very user friendly. Please see below. 08/28/17

I ordered over $9000.00 worth of flooring not quite a year ago from Home Depot I was told I have a lifetime warranty on the flooring. I called Home Deport to report a transom had come up between the kitchen and the foyer and I had a small spot in front of the dishwasher. A fellow came to check it out. I was told my dishwasher was leaking. So the next Saturday I went to Home Depot to purchase a new dishwasher and decided to buy a new stove, also. (almost $2000.00). It was delivered on Thursday, August 3rd. They installed the stove but couldn’t get the dishwasher to fit. I had paid to have the old dishwasher removed but they were going to leave it, I said oh no, had to have the neighbor come over and cut the legs off…

First I would like to compliant your store, Gatlin Blvd, Port St Lucie Florida. We shop at that store every weekend and the employees not only know our names but couldn't be any more helpful to us. My problem is with our window installation.

We bought 7 windows for our house and to say they have a lifetime warranty should mean it takes a lifetime to get them repaired. We needed our front window and bedroom window repaired so in January someone came to the house and ordered the parts the windows needed.

So it's now August, the bedroom window was fixed in June but the front window is not only still not fixed but is now cracked from when they were here the last time. They did come out with a window but it was the wrong window.

I've called the service department so many times I might as…

My complaint with Home Depot is is hard to find an associate to help you find an item and when you do there's a good chance there are giving you bad information the lines are long the cashiers slow and I've never been to Home Depot for a major purchase and did not have to go back to the store more than once due to incorrect information wrong merchandise or product itself was defective.

Lately I have been experiencing once I would get home and open up the product Parts would be missing or damage. I've been shopping with Home Depot for many many years and never seen it this bad I do wish to continue to shop with Home Depot but at these conditions I will take my business elsewhere

After 2 different days of calls and over 1 hour on the phone trying to schedule an appointment to get my garage door opener installed, I still have not been able to schedule. I have talked to numerous people and they keep transferring me to another person, never the correct one.

I rented a 5'X8' trailer Aug 4th at 8:50 for one night at the Lenora City Tennessee store. When we hooked it to the car we found that the lights did not work. We told them at the desk and they had me sign that I was aware they didn't work but I had to have a trailer so I took it anyway.

I was planning to move thru the night but without the lights we had to postpone it till the next day. By doing that we had to have the trailer an extra day. I use the Home Depot every week with no complaints but in this case I think a refund is in order.

Thank you for your consideration ; Melvin Bowsher

Home depot did not measure the carpet accurately in one of two rooms. The delay in replacing this room has been about three weeks. although the carpet piece was ordered and delivered within a week of the original order, home depot could not, or did not want to have the installation company expedite the installation.

While I am not certain if the carpet was cut wrong by the original installer or if it was mis measured, it seems to me home depot should have attempted to minimize the inconvenience to me. I have discussed this circumstance with the store I purchased it thru a well as a corporate division, neither of which were very helpful.

My time was scheduled as originally suggested by the store I purchased the product from, subsequently my time does not seem to matter. I am extremely…

on 11/4/2016 I ordered a counter top from the independence Missouri store located om noland road. at the time of the order I requested that I receive. said counter top before thanksgiving day. sales person said no problem, on I think 11/23 I contacted the store inquiring as to delivery date.

I expressed my disipointment and anger as to why I was told delivery to be made before thanksgiving now to be delayed another week or more. after speeking to two managers. I was told that they were sorry for my delay and that the store would compensate me for mydelay.

I said ok not looking for compinsation just wanted myproduct. so thanksgiving over some time later I think on or about 12 /7 / I contacted the store again at this time I was told that product would not be delivered until mayby the…

On October 10, 2016 we began the process of ordering a storm door from our local Home Depot, Store #6215 in Waterford, CT. We paid the extra fee to have it professionally measured to thwart errors in ordering the proper sized door.

The company hired to do this measuring arrived two (2) weeks later on October 24, 2016 to measure. 93 purchase. We were told it was not a fit for our doorway and were left with a door in our front hall and our old storm door was taken away.

We began this in order to be done by the holidays; Thanksgiving has come and gone and to date, December 8, 2016 we remain with a storm door in our front hall. ) Then this week we were told "No, the contractor would come out and rig something to make the original door fit.

NONE OF THIS IS ACCEPTABLE! Our charge card has…

Tried to purchase a drill that had a price sticker of $99 went to checkout and it rung up for $179. Was told that I had to pay $179. After arguing with a home depot employee I asked for a manager.

After waiting 20min for manager Kevin my issue still wasn't resolved. He refused to honor the ticket price and also refused to give us any discount for our inconvenience. Worst customer service I ever received. 8181 airline hwy BR, LA. 70805

I ordered a washing machine on line and paid for delivery, installation, and for disposal of old washer. During the chat on line I told the person of the problem. I was not asked at any point if the washer had any amount of water in it. I however drained the washer down to a small amount of water because I didn't want a sour smell in my home. The delivery men refused to turn water lines completely off, as they were supposed to attach the new lines from the kit I purchased with the washer. My brother did it for them.

Then they refused to move the washer because of the water, even as they were told that we would take care of any spilled water. My brother had to move the washer as the two men watched. The movers from Spirit movers were very unprofessional. Now I did go to the local store and…

14. 00 credit. I took out the card and went on my way. When I got home I found out that the garage door remote that I had purchased did not operate my garage door. 98 for the remote. I went back to Home Depot the next day and returned the remote.

77 credit to my account. 21 to get your credit card. I think this is ridiculous. I realize that I needed a minimum purchase to get the credit card and I did have it even if I had not taken the remote.

I normally shop at Home Depot but now I'm thinking more about shopping at Lowes which is right across the street. The remote was not damaged in any way and it was back in it's original package. I think this is a bad policy on your part.

I have scissors and I can cut this card up. 21 is not a lot of money but I think your policy is bad for business…

The store in Ellenwood Ga. needs more staff to work there store. Only females working. I ordered a freezer online order number W536171201. No one can tell me were it is or when i can pick it up its been on the truck for the pass 3 days not being unloaded.

now that's not true, Never on line again . Went to the sore to pick up not there have to go back customer service of a good store manner would have it delivered, but that they will not do.

On July 27, 2016 we contracted with Home Depot in Lorain Ohio for two patio doors (plus screens) to be installed. Total cost - $2638.82, Order ID: H6930-2808. It wasn’t until August 21st that they were (to be) installed by Sayre Contractors (216-662-7638). Only one got installed because it started to rain ... and they left (about 12:30) ... because Jesse (the owner) said it was going to rain the rest of the day. It stopped within ½ hour. We had to wait an additional 10 + days for the second install. At that time we learned that the first install had a defective screen and had to be reordered.

To make a long story short (you can check with Dawn at the Pro Desk or Angela, one of the managers, as to the particulars – 440-282-4066), the defective screen to date, has been reordered THREE (3)…

During hurricane Mathew we had water coming through the relatively newly installed triple pane windows in the master bedroom and the family room. We called the Home Depot Customer Service for help, on Monday, and the young lady who took our information was very cordial and helpful.

However that is where the help ended and the shuffling to the side begins. The young lady told us that we would receive a call from Home Depot no later than Wednesday. So far OK. We assumed you were swamped with calls and decided to wait a little longer.

We then called again and the next young lady told us that there had been a ticket submitted for our problem, but they would submit a follow up, and send it to a higher level to expedite a resolution to our problem. When no…

took a sample of paint to store and the paint department scan it. ,the color was totally different then the rest of the house. I will never go there again and I think the store manager really knows how to deal with royal customers.

here my phone number if you would like to call me (604) 616 40 42 thank you

I went to your store in South Hill, VA today with my husband and a good friend. I am not one to complain about stores or service. I am 61 and this is my first letter of complaint. I don't care to go to Home Depot again in South Hill.

It is too bad because the store has nice things. My husband and I selected a storm door with a doggie door and also a wooden screen door. We needed assistance about delivery and installation prices. It seems your store doesn't have enough employees.

In the past, I have had to search for assistance. I did find a young woman at a desk nearby. She told me doors weren't her department, and I nodded with understanding. no one came. She finally flagged down a man to help us.

It wasn't his department either, but he did his best to help. He had some difficulty with…

Simmons Oct 18th, 2016 40 Mingo St Milton, Ma, 02186 617-696-6424

To whom it may concern, I’m not sure how to begin this letter, as what I have experienced isn’t easy to put into words. However, here goes:

- Sept 24th, purchased a microwave and dishwasher from Home Depot, Willard St, Quincy, Ma. - Install scheduled late sept for a 10am till 2pm window, installer calls me at 8:00am asks to come over sooner, I agreed. They show up and just install the dishwasher and say I need a thin silver plate under the cabinets “Xpo” is the installer – they leave. - I get the work done they insisted upon. - I call Xpo installer four times the week of October 3rd, they schedule me for Tuesday, October 11th – no call no show at this time I’m off work and wasting time at home. - I call on Wed, Oct 12th…

I bought a 22'' lawn mower the first week August 2016 (refurbished). The first week of September the self propel stopped working. I took it to the Cross Keys store to have it fixed only to have it held and "worked on" and told that the manufactures warrantee would not apply. well after picking it up and paying for supposed work, I used it once and it would not work any more.

I also took my 30'' in to have the self-propel fixed on it. I was asked about the tune up which I said do it as well and put new blades on it. I know the tune up is changing the oil, filter, and spark plug it was kept for a week and when I picked it up and used it the self-propel did not work. I took it back and was told that it was the belt and the wire. I paid and got it and it still does not work.

I noticed that…

I had the opportunity to visit two of your stores in our area today. The first one was at Knightdale NC. I made my purchase and told the cashier that I was a veteran and she politely gave me a discount and thanked me for my service.

A few hours later I returned for an additional product but this time to the Home Depot at Garner NC. Again I told the cashier that I was a veteran and she refused to discount the items I purchased. I showed her my license that has on it my Veterans status.

The employee had an attitude problem and said she couldn't give me the discount. Last time I will visit that store.

On the 25th of sept my wife and I ordered a Samsung refrigerator from the store in Danbury ct. On sept 28 to be delivered on October 5th.My wife noticed the item was on sale so she called to get the sale price which was 321.60 less. She spoke to Carmen and was told a managers approval was needed. For the next four days numerous calls to get the approval went unanswered. We finally drove back to the store which is 30 miles away after being left on hold for over an hour. This would be on the 3rd of Oct about 230 pm.

Spoke to Carmen again and although she was very nice was unable to get approval because apparently manager was not available in the store. The names of the people responsible were Al Conklin and Tonya. We finally canceled the order after not getting the approval which we were…

I bought a 24.6 cu, ft. French Door Samsung refrigerator on 19 September, from the Home Depot, 11075 Tara Blvd, Lovejoy, GA, and it was delivered on 22 September 2016. My paperwork stated the refrigerator that I currently had in my home would be removed and hauled away. After they installed my new refrigerator the delivery people stated, "we did not come in a truck with a lift, so we will send a message to our company and have someone come and pick it up". Although, you delivered a large size refrigerator they could not remove a refrigerator that was a little smaller because the old one was too heavy. The old refrigerator was placed in the front of my house, today is 26 Sept and it is still sitting in front of my house.

On the 22nd I had not heard from anyone so I called the number for…