Hotels.com

False advertisement of a booking leading me to pay £560 for absolutely nothing and only receiving a partial refund despite the fact that Hotels.com are in the wrong, absolutely disgraceful.

> Dear Sir/Madam, > > I would like to begin this correspondence by apologizing for the length of > text that follows. While, in a perfect world, my complaint could be > presented in cold, matter-of-fact bullet points alone, the sheer gravity of > the disgusting treatment I have received – both literally and figuratively > – warrants a more personal, detailed account.

> > I would therefore implore you to take sufficient time to digest each > detail and consider how truly awful this whole debacle has been, from the > moment I checked-in to my room, right up to this moment. > > In a nutshell, my complaint primarily concerns the deplorable condition of > my room at Hotel Metropolitan, and the hotel’s unwillingness (both during > and after my stay) to address the numerous issues I raised to…

I made a reservation for La Quinta Inn in Nashville,Tn for 1/25/24-2/1/24 for 3 people. The total cost of the room was $495. I just looked at the email I tecieved from you and it says got only 1 person.

I spoke to one of your reps and informed them that they made a mistake for the number of people. She said she could change it from 1 to 3 but it would now cost $822. Why should I be held responsible for a mistake made by your people.

If you cant correct this problem I will cancel the reservation and rebook with another travel site. I have been using your site for many years and if this is how I am being treated I will never use you again.

I am also sending an email to your CEO Dara Khosrowshahi as well as filing a complaint with the BBB. Thank you.

I booked through hotels.com platform and received the confirmation voucher which is refundable but after that I received a message from the property that there is an additional terms and conditions (not mentioned in my booking voucher) will apply upon check-in and when I asked to cancel my reservation without penalty they refused and when I contacted hotels.com they informed me that they can’t help and the new and additional charges are coming from the property (while I booked through their platform) and any changes on the terms must be managed by them as they are the service provider

Turned up at the villa we booked in Turkey to find it didn’t exist. They found us another at more than double the price but only after e spent money on taxis back and forth and had extra expense finding another hotel for the night until we got the new villa.

com calling me in Turkey. 2 months have passed and after numerous emails, still getting nowhere! com!

com in the past without incident. I was attempting to book a one night stay on 8/19. I chose a hotel, went through the steps and submitted my information to book the room.

However, the page never loaded. I never made it to a confirmation page and I never received a confirmation email or itinerary. com account as a booking. I assumed the system had a glitch and moved on and booked another hotel.

Well, 8/19 came and went and I have a charge for a one night stay from the original hotel I attempted to book. com to dispute the charge. They were “polite” but completely unhelpful. It became clear within the first 5 minutes of the conversation (as they interrupted me) that they were not willing to resolve my issue.

They claim that it was my responsibility to call and verify the booking (even…

I made a Hotel reservation in Buenos Aires Argentina and paid with my VISA (last 4 numbers 1747). I received an Itinerary number 72632372352408 and a confirmation for my Hotel stay. I need a receipt for the reimbursment I was asked to provide.

I try to enter into my Itinerary account and trip to get the Receipt and the web system does not recognize my It. number so I can not get the receipt. I wrote an email to the Support service and they again send me back to the entering the website and again it says I have NO page and no reservation.

I NEED the Receipt for the 968 US$ I paid. How can I get it ??? David Mirelman +972-522459636

com. Customer service is the worst. com to stay at a hotel because he hast to go to a hospital nearby to undergo surgery. com took the money from my car, they did refund the gift card but it wasn’t enough to cover our room.

We had to sleep in the car and check out of the hotel. Worst experience ever they could care less that I was crying on the phone. com. I should have received another gift card for being on the phone for 3 1/2 hours crying and still not receiving help.

On July 22 I made a reservation at holiday lodge inn in Salem it was the most disgusting experience ever. I was able to call and one of ur representative was amazing and relocated me. On August 2 i reserve a room at OYO The waves.

And I was treated poorly and not given what I paid for. I reserve for a partial view to the ocean n I got an obstructed view to the ocean. I complain and the you guys call the property and the property stated that they gave me what I reserve I provided pictures of my stay the representative that help me offered me 80 keytone cash and

I was not given nothing I called u guys again and I was told that you guys that I was only going to be given 25. Not only that but every time I call the system gives me someone else information and I ended up having to wait 30 +…

I booked a refundable room using Tesco clubcard vouchers. I needed to change the date. I contacted you to request this but you advised to cancel then you would refund my voucher for me to rebook. I was told I would receive the voucher within 24 hours so I proceeded.

I didn’t receive anything within 24 hours so contacted you again. I was then told it would actually take 7-10 days, but it would be marked as urgent and I would receive it within 5-7 days. It has now been 10 days and I have not received the voucher.

I have contacted webchat today and they have advised there is a system issue and it will take up to 72 hours for them to review and update me. I need the vouchers to book another date, had I been told it would take this long I would not have cancelled the original booking.

Im…

com CSRs who've been unable to assist with my problem of being overcharged for my room. I called Motel 6 at 2pm local time to tell them I wasn't able to make my first night. I was told no problem.

note I called to cancel at 2 pm local. 99 for the 14th. I'm not sure how they get away with charging double for one day but your people have not advocated for me so I am also disputing this with my credit card company.

com. They need to be better with what customer service means. I had a reservation and once checked in could not modify any changes. I need to extend my stay a few days and asked if I could be credited for those days.

I had a receipt or invoice that shows it was the same reservation with the days extended. When asking they said they couldn't do anything because it was not booked online for the extended days. I think that is ridiculous and someone should've been able to help with that as I did earn that.

This is frustrating for me as the customer and the fact that this is the 2nd time their customer service has failed me. I am not asking for something for free. I am asking for something I should've earned. Coming from a customer service background I am truly disappointed in the way they…

com to Fulton Steamboat Inn for Aug 3-4. Yesterday I received a email that my reservation was cancelled. I did not cancel this reservation. I contacted support. Each time they tell they were sorry it was cancelled .. How did this happen if I didn’t cancel.

I reached out again with no satisfaction. This Hotel is sold out. I could not rebook it through the App. I called Steamboat. They did have the record that someone called to cancel it was not me…I’m very upset with this. com.

Whether booking or making changes. I called the hotel again they were able to find me a room on the dates I requested. I am paying more for the room and do not earn and rewards. I don’t kike this new One Key App.

Someone made a mistake in my account. I just want to be heard that this not acceptable. Thank you…

I have been a loyal customer of hotels.com for many years and have booked more than a calendar years worth of nights through them. I choose hotels.com primarily because of the rewards program. However, they have now created a new scheme which ascribes a value of 0 to my loyalty. My outstanding rewards nights have simply been wiped out. Just reckless and irresponsible.

Online chat "help" is simply useless. They won't provide an address for legal service (the company still exists but has effectively defrauded me by offering rewards which it will now fail to deliver) and also won't provide a transcript of the chat ("take a screenshot" is the advice) because, presumably, they don't want to be held accoutnable for its content ("don't worry, all will be sorted out").

com account. com claims to be sending me. The code has never been received. I have approximately $500 in rewards which I cannot access because of this. I have spoken with people in India and in the USA who have elevated my complaint and promised a response within 72 hours.

I hear nothing and my funds have been denied to me. com. It was semi miraculous that I ever spoke with anyone at all. But, it was to no avail.

When planned a vacation in Bodrum for my family (2 adults 3 child) I didn't found any hotel that can welcome a family composed of 5 persons, The agence told us that maximum capacity for rooms are equipped for 4 persons. Or they will give us 2 separated rooms, and of course that's not negotiable.

Recommandations

Hotels.com just updated the app, and it has crashed on me 8 times.

They changed the stamp system to a "One Key"...which seems less intuitive and just overall confusing.

Not a fan of the new logo. It looks like a paint splatter.

I've used the app for 8 years and have loved it...until now. It's just the worst.

I booked a stay at Chocolate Express Hotel And Suites in Hershey in PA for July 7, 2023 through July 8, 2023. com pointing fingers at each other saying each other is to blame. To make worse charged higher price from reservation

When I called to cancel my hotel reservation the youngman that took my call was very rude. I think it was a better way to handle my call instead of being so short!!!

Manually taking away reward stamps when they were earned 5 months prior. On November 24-28 2022 I flew Southwest from TN to NY. I booked a room for those night through your company. Was rewarded the 4 stamps then in march 2023 someone manually took them away and refuses to give back.

They are saying that I cancelled which I did then had rebooked right after. Rewards are awarded after the stay is complete but the reps are saying because I cancelled the first time and rebooked they manually took away the rewards.

Reps that email back and forth with a customer are very rude even after showing proof of the flight and them seeing fir their own eyes on the screen. You follow the rules and join their reward program only to have earned stamps taken away.

com doesnt want you to earn and use…

The hotels.com website is not correct when it came to a booking I completed. The website showed a price of $72 with the original price of $129 crossed out. This $72 shows up in the price details along with showing a credit for ONEKEYCASH. The issue I have is when contacting hotels.com customer service line they told me they couldn't see the $72 and my room would be $129 after the credit is applied l. This makes no sense mathematically. I am asking for assistance to be refunded for my 2 nights.

I have multiple screenshots showing how their pricing appears but can only upload 1 picture.

I cancelled a reservation and used half gift card and half debit card. The debit card was refunded however have been waiting over 24 hours now for my gift card refund. When I called the gift card department they stated that when they try to send my e gift card they are receiving an error message.

They said customer service must change my email address so they can try to send it to another one. When I call customer service they keep saying I have to call The gift card department. I have called each department over 15 times yet no one can help me.

I simply just want my money back or a new gift card. My number is 951-375-8538 please help

We Booked a room through Hotels.com at Candlewood Suites in Ft Myers, FL Sanibel Gateway and stayed the night on Friday, May 26th (room 324). In the morning of Saturday at around 5:30 am we awoke and turned on the lights to discover dozens of cockroaches all over the kitchen (we never used) and the bathroom.

When I complained at the desk the manager told me that because I booked through Hotels.com they could do nothing for me in way of compensation. She suggested I contact Hotels.com and file a complaint. Which I am doing.

How can hotels.com correct this issue? Please contact me ASAP.

Dan Davoust

I recently stayed at economic lodge and did a chat about a complaint in the chat i sent pictures and reported the poor service and false advertised pictures and wasn't accommodated with all that room was to provide it had safety issues holes in roof and walls no lock on bathroom door or safety lock on front door a guy who claimed to be worker just walked in without even knocking i was transferred to a different room the first hour i was there and

charged a early check out fee for that room and still haven't been refunded when in chat and phone call said that i was also there were roaches and dead bed bug blood in the creases of the mattress it was nasty the employees at the night windows were rude and i got locked out of the second room i was put in my card wouldn't work and when i asked…

I got a price of $129.41 for a motel online and when I went to seal the deal, got a message that there had been an increase of nearly $38 and some change! Once a price has posted, it should be honored. Never had this happen before and don't think I'll be giving hotels.com any more business.

I literally JUST booked my hotel. 00. 00 to make sure it was refundable... so I tried to get through on virtual assistant... they said an agent would come on in 2 minutes... after about 15 minutes of waiting, I called.

I actually spoke with an individual who told me there is absolutely no way to change it to make it refundable... AND if I want to make any changes, there will be penalties. 00!!! This is unacceptable. I literally made the reservation, clicked to purchase, and immediately realized what I did.

I know it was my mistake, and I'm mad at myself, but also upset that this darn world cannot allow for a mistake. I asked them to please let me pay the difference, and I was told NOPE!!!

com. This was after being told by one of their operators, that the hotel had been looking at was pet friendly. com customer service representative (this first time it was a man I spoke with) was because I, myself did not see pet policies listed.

Upon arrival at the Holiday Inn I was informed pets were in fact, not allowed. Therefore, I could not stay there. I never received room keys or anything of the sort. com I was given a run around on how I could possibly get a refund.

com) needed the hotels approval to reimburse the money. com representative), or so I believed. To whomever reads this message, I don’t mean to come off in any kind of negative way. And I have never been the kind of person to complain on any company’s name.

com took from my account was every last dollar I had to my…

I called to see if my reservation can be modified to include 2 persons and 2 beds instead of one. After a very long wait on hold, the agent who gave the name of Arlyn, repeatedly misunderstood my needs and kept offering to cancel my reservation and rebook me at the price 10 (ten) times more expensive than what I paid for the original booking.

This was not what I requested, and I tried to clarify for her what I needed.

However, she never seemed to understand my request. She kept putting me on hold for extended periods multiple times, and then she would renew her attempts to cancel my reservation for me. Or else she was lecturing me that the room rate today is $240 (which is not what I asked.

That I could see myself on the hotel web site). I suggested for her to contact the hotel to modify…

I made reservations for Days Inn Wyndham, Winston-Salem NC. We're old and my partner put in GPS, Days Inn Wyndham, Salem, NC. Arrived at Salem Hotel @11:15pm. Clerk said he had a room but to immediately call Winston-Salem Salem to CA. com.

after searching and searching, finally found a valid #. Waited to get thru, finally did. S. S. hotel refused, saying it was past midnight. It wasn't passed midnight when I attempted to CA the 1st time. I believe this is horrible customer service and want a refund.

com. I reserved a room on 3/13/23 for 4/14/23 arrival in Siesta Key. com and I am told I am not getting a refund because when I booked the rate was higher. This is robbery. 32? The hotel didn't. I want a refund and will do whatever it takes to get it.

And I can't even upload my receipts because it's a pdf. WTH. com.

We booked two rooms in Makkah Saudi Arabia in Kyona Hotel located at Alazizia from 15th September to 20 September We came here yesterday and we found the worst service we ever had. (1) Poor reception no English speaking person (2) very rude discourteous receptionist (3) no house keeping like no kettle No towels No water No amenities No response fro house keeping Above all we were told that there is no responsible person available to take care of us Bottom line is that this the way hotels.

com cheats the travellers We would request your office to take a serious sction and delist this from your company Black list them We are also going to report it to respective Department of Government of Saudi Arabia Worst experience So disappointing So frustrating By Ijaz

Hello, We had a disastrous issue with our family the day before we were to stay in the Hotel.com booking. This circumstances included a death of a family member. We were told that Hotels.com would work with the Hotel for a cancellation so we could use it at a different time. We were informed that we couldn't do that and we lost ALL of our money for the two rooms and two nights. This is not the way to treat a customer that has used Hotels.com regularly. I would like to escalate this complaint to the highest level.

Respectfully,

Mary Smith

Reservation below!

Monterey Tides Hotels.com itinerary: 7250********** View property details Call +1 831-397-4321 Reservation details Check-in Fri, Mar 10 4:00 PM Check-out Sun, Mar 12 11 AM Check-in and special instructions Check-in time starts at…

4/8/2023 trying to use a gift card to book a room on their website. Card not accepted, called support.

First agent said card was not activated and transferred me to a number that disconnected me. Called support again.

Second agent said card was activated and transferred me to same number which disconnected me again. Called support again and agent did not understand English well enough to help. Tried online support with virtual agent which replied with automatic response saying I need to create an account online to get help.

Called support again and spent more than one hour on the phone. Agent said that gift card can’t be used because room cost exceeds card value. I asked to add money to gift card. Agent said that was not possible.

Asked to speak to a manager. Agent kept me on phone for…

My confirmation number is 72480388861618. I booked 3 nights at the music road resort in pigeon forge Tennessee. For all three nights, there was no hot water and we were unable to bath or grandchildren. When I complained to the desk clerk (3 times) i was told to file the complaint with hotels.com. I want some restitution for the 3 nights. Advise the next move i need to take.

Music Road Resort 303 Henderson Chapel Rd, Pigeon Forge, TN, 37863 United States of America Manage your booking View hotel Map and directions Reservation dates Mar 27, 2023 - Mar 30, 2023 Itinerary # 72480388861618

Learn about the cleaning and safety practices before your trip begins. Check-in and Check-out Check-in time 4:00 PM Check-out time 11 AM Check-in policies Check-in time starts at 4:00 PM Check-in time ends…

com heavily - as Gold members - until they allowed a hotel to let us down badly. com messaging service. com chat and the support person also could NOT get through to them by phone - this was at 8am the day we were due to arrive.

com staffer to cancel the booking and I booked another hotel. e. com staffer. com allowed the Meridian to refuse to refund us - yes, by that point they found it still existed after all. They persisted with this customer-hostile attitude no matter how many times I pointed out how invidious this was.

com for our travels again; they cannot be trusted.

Hotel.com 5400 LBJ Fwy Ste 500, Dallas, TX 75240-1019

Subject- Demand for refund I am writing to express my frustration and disappointment with the service provided by your company. On 01/19/2023 I was charged 1300 for the service which I have never used and despite my attempts to receive the funds, I have yet to receive the reimbursements I have tried to resolve this issue by contacting customer care department multiple times but have received no satisfactory responses. I have provided all necessary information and documentation to support my claim for a refund nu have received no acknowledgement or update on my case. I urge you to take immediate action to resolve this matter and provide me with a full refund as soon as possible. I trust that your company values its customers and will…

Hello, I am a loyal customer, every time I call costumer service is very poor service all the experiences has been very poor no one try to solve any issues , I was dealing for weeks about my free night is locked ,I am always paid on time and I use Hotels.com every single time, I didn’t know about my night will be lock no body has been trying to help me I asked to speak with a supervisor and these people let me wait for hour or so and never solve my problem

com/klarna. I was told/ asked to leave after the first night. The clerk said I would be reimbursed. Klarna still has me owing the full amount The number I have for this transaction reference number is XP61QZQX-1.

I was awarded two gift card from my company Southwest Airlines. 00. com website. After the process I was given a reference number of the transaction that showed the cards were combined. These were e-cards. I decided to plan a trip to Hot Springs Ark for March 17-19 When I reserved a hotel and checked out my gift card was not available.

com and because I didn’t have the new gift card number they wouldn’t help me. The gift card was gone. 00 gift card back. I emailed everything I had to prove that I indeed have two gift cards. I also provided the evidence of the gift cards I was awarded from Southwest Airlines. com.

They are denying this transaction ever happened. The proof is in the screenshot below.

I am unsatisfied that I request a price match for my booking and it was denied. I have search your website, read terms and conditions and it is not stated any where what is the timeline to submit other than PRIOR check in. I was chatting with an agent and they mention 3 different timings why my request was rejected, first I was told not within 24 hours of booking, later I am told i need to be 48 to 72 hours prior checking. This PRIOR to check in that is advirtised on the website is misleading customer. I ask for price match tonight the 2 Mar and the check in is for 4pm 3 Mar. To me it is clear that I am still prior to check in as per what is being said on the website. See below, cut and pas from the website.

For silver customer like me: under Price Guarantee plus in the membership benefit…

Stayed at Best Western Plus at Miami airport. Absolutely diabolical. Would like a refund.

False information about hotel which includes wrong phone number, wrong check in address, wrong room, no Wi-Fi, no shower, I paid 363 and they only offered $100 which I would have to use through them again

All email rejected Files all to big to send joke of company

com. For check-in on February 17th, and check-out on February 21st. 30 on line based off of pictures being used to represent what I would be receiving. We arrived at the required time for check-in (3pm). I had to pay an additional $40 deposit for our room.

We went to our to get some rest after travel for 19 hours in our car from Tonganoxie Kansas. I had paid for a nice, clean, double queen, non smoking, no pets room. We were given a marijuana smoke filled room, bed coverings had holes and stains, bathroom door had holes kicked into it, and the bathroom had a hole in the floor showing a view to the room below. Absolutely, false…

Over charged, hotels.com site said $55.00 for a night stay in Laughlin Nevada.they charged me $62.38 then i got to edge water hotel they charged me $21.38 and $72.38 i didn't realize till i got my bank statement, i called customer service number for hotels.com and got the run around,they said i had to call the hotel,she said she tried to call edge water hotel,and couldn't get thru, don't use this site,it's a rip off!!!

4 Jan I booked room, I arrived, there was no booking I had to pay £50 for another hotel.

I want the £50 refunded to me as compensation

They have already offered me 35.00 hotel coupon.

I had to pay nearly £50 for a room last minute, as the room I booked wan't available.

I would like compensation for the extra expense.

49 checking in May 6, 2023 and out May 7, 2023 When I called the hotel directly they said the reservation was not valid and it was canceled. org/file-a-complaint/0875-7000982-85891/form 2/3 Rock Hotel & Casino Sacramento cannot honor your upcoming booking on 5/6/2023.

Occasionally, properties have to change or modify bookings unexpectedly. We know this is disappointing. We can help you find another property for your stay, or if you prefer, you can cancel and receive a full refund. 00 for the same room that I booked.

com that they did have rooms, yet now it was $600+ a night more. 49 rate, yet after a week of no response I released the $1029 charge on my credit card and canceled my Hard Rock booking. Hard Rock Booking: Confirmation L7EKXHWQB9 Guest Name Laurie Leihy Arrival Date Saturday,…

com for a hotel stay in San Juan PR in late January 2023.

However the complainant got a message from the hotel in mid-January that the reservation was cancelled. com agents assured the complainant that the reservation was valid. Eventually the hotel message the complainant to get a payment for the reservation. com agents gave misinformation and did not coordinate the booking properly.

com added taxes and fees in the booking versus what were actually charged by the hotel. com refused to issue the typical reward credits to the complainant for the hotel stays, in spite of the misinformation and mistake caused by their own agents.

Well your team and your manager stole my money this iusse it was a booking to take my wife to vacatio i was worked until cov1o came mylife and injure my lung and try to resolve with yoursteam no repond i was hospitol 5 week send email cancel bookin but it not respond put my shoes one minute what you do my situation you want give your wife vacation the money earn workin not stole no body give anything i need my situation disable not work if you heart think for one second in your life if you was my situation

Awaiting money return etc for nights that we couldn't use due to hotel being shut hotels . Com are useless lazy an d incompetent phoned them 24 times with no help are now taking legal advice to sue for money owed and compensation