I have 8 stamps, I made a reservation for 3 nights. I should have received 1 night free but was charged for 3 nights. I tried to get a refund but now you have to pay and stay before you get your rewards.
They keep changing the rules in order to redeem. Once I get my free night I will no longer use this booking site
We booked a trip in Amsterdam 3 months ago. Received email confirmation for our hotel 3 days prior to arrival. When we arrived the hotel had shut down. We spent 3 hours back and forth on the phone trying to organise new accommodation, of course this was more expensive as it now had to be re booked on the day.
Our original hotel was in the centre of Amsterdam. Relocation adviser LENA was horrendous, sent us to 3 different hotels in Amsterdam and at each venue said it was too expensive, despite the whole error being on hotel.com ‘s behalf.
We wasted 3.5 hours of our first day, missed 2 booked activities and was delt with and lied to at a disgusting manner.
Eventually we spoke with a manager who arranged our accommodation within 30 minutes, this should not have taken so long.
Never using…
Your company deleted, WITHOUT ANY NOTICE, my reward account No. 14033813 with my 7 reward nights worth more than 700 dollars (or I have booked more that 70 nights through you systems which I really preferred). It was explained that my account was switch to Russia region (I think this is your IT guys problems, who never studied geography and for him all east Europe is Russia), BUT I NEVER have been Russian, I'm a Europe Union citizen and always was them.
My previous account also was established in EU (Lithuania), more than that your company let me to open new account with THE SAME addresses. I'm insisting off restoring my previous account with all my fairly connected benefits, as I still have existing bookings with my previous account.
I'm adding my existing booking from previous account…
com and used them to earn the night free since we have accumulated stamps . 14 total including taxes . I chat with a representative who is basically saying there is nothing she can do it is what it is because they gave us the best rate and prices change per second. NO WAY .
I booked a hotel room for 2 adults and 2 children and when I went inside the hotel the receptionist mentioned that it had only a king bed. No roll away bed or sofa bed. I called hotel.com right away with in 10 minutes of booking the hotel to cancle and had to go to the other hotel to spend the night.
I called customer service twice and even talk to the manager and explained him the situation but just got an email that said they won't refund me the money.
Ur app is miss leading and this company is fraud. They just took my money.
Our room was supposed to be a non smoking room. We walked into a room that smelled like smoke and cat pee. My son sat in the chair by the table. Within minutes my youngest son said that he was itchy asked if was was?
My oldest said yes I’m. My husband said no but the smell is bad. We got a non smoking room because we have major health problems. I said Walmart it 4 minutes away I will run to get a candle and some fabrezze.
When I was leaving the store my husband called to tell me that there is bed bugs and my son had bites on him! I told them when I walked in at the front desk that my room had bed bugs and smelled!
They didn’t care told me that they won’t give me a refund and that my room is paid for until 11 am the next days. The blankets had holes in them along with something red. The…
Hi am agent cancelled my booking yesterday before the hotel was contacted to cancel. I am now left with no booking and have paid £72 and lost this money.
RUN / DO NOT USE Hotels.com!!! The absolute worse experience of my life,,Hotels.com made an error with my Reservation, I was charged for 3 rooms and neither Hotels.com or Boca Suites hotel in Deerfield Beach will provide a refund.
Google Hotels.com- there CROOKS !!
Here’s Hotels.com email response-
We've attempted to contact Boca Suites Deerfield Beach to request a refund request for your for itinerary.
Unfortunately, we were unable to contact the property and will need to abide by the terms and conditions of the booking which states refunds are not allowed.
If you decide to contact the hotel for a full refund and they agree, they can cancel the reservation in our system and issue the refund. Once this is done, you will receive your refund within 30 days.
Most amenities listed on the website is NOT correct: -Phone in room did not work -NO Microwave as specified -Coffee maker did not work-parts were missing -Fridge was not working -TV ws not working -Dirty toilet -Shower head was leaking -the Tub was dirty -Requested a non-smoking room but the room was smelling of ciggarett -Breakfast was included but provided three COLD breakfast (Egg and ham on a COLD bun
com to a hotel we have gone to often. The rate seemed higher, but assumed their rates had gone up. com charged us. com they dismissed me by saying room rates are “dynamic” and it wasn’t their problem. com to be fair, but this was blatant gouging with no recourse.
com at embassy suites in Schaumburg Illinois. The hot tub isn’t working and the room was a mess. I complained to the front desk and they said to contact you. I tried to send pictures but it says the file is too big
com. 77 for two nights thinking that because of the price I payed, I was getting a decent room. I took my parents who are over 60 years of age to a family trip and Desert Hot Springs Spa seemed to be a good place to stay.
com supervised the hotels they have listed for their customers. When I checked in Friday night, there was a horrible smell. My parents and I opened the slide door/window (there was no actual window) to let some fresh air come in.
I did not request to get a new room because my parents were very tired after driving for 5 hours and simply wanted to sleep. We checked in around 10 pm. C. on hoping it was going to let the bad smell out.
When we returned around 8:30 pm, the smell was still there. My parents did not want to move their luggage back to the car to go request…
As I was booking I clicked pay at property option and after the booking was confirmed, my account was charged over $600. I’ve called several times to resolve the issue with no luck. I was lied to about them contacting the property.
Then I was told I could contact the property which was another lie. On my third attempt, Rowan was my representative, she denied my request to talk to a supervisor more than once. I asked for the dept number that my case was referred to and once again was told they didn’t have access to that.
She supposedly tried to contact the property and while I was on hold I was able to get through to the property with no problem but she said she was unable to contact them. The hotel property told me this has been an ongoing issue.
Generally speaking, my experience booking hotel rooms through Hotels.com has been very good. As my Hotel.com points indicate, I have been a very loyal customer for many years. That said, last night I tried to check into the following hotel just before midnight only to find out that they were over-booked and provided no help for me to find an alternative.
Hotels.com reservation confirmation 9170937280501 - Candlewood Suites Fargo South- Medical Center, an IHG Hotel - Fargo
I eventually found an alternative (Fargo Inn & Suites) and arrived at 1am. I also booked this room through Hotels.com.
Hotels.com reservation confirmation 9165945540610 - Fargo Inn and Suites - Fargo
I want to make sure that I was not charged for the Candlewood suites hotel room and also want to let you know that I…
com. I had an old account that this reservation was applied to. all my other personal information is the same. com will not honor their policy for my three nights stay under my new account. They will not transfer these three nights from my old account.
I spent a half hour online and then another HOUR on the phone. They still will not transfer my nights. com for over 10 years but will not be using them in the future!
COMFORT INN on 1000 upper front street Binghamton NY. Nicole from the front desk is VERY rude and problematic as well as Luigi. They both act nice but when you don’t do things their way they start making smart comments.
My family and I are very clean and they kept saying we smelled like shit. Nicole kept purposely coming over near us and spraying when the lobby in there always smells as you can see from other reviews. They purposely give you stained up sheets (more proof in other reviews) so they can charge you $300 for it because you “damaged” it.
When we got to our room the sheets had yellow stuff on them and yesterday when I checked out Nicole made up a lie saying it wasn’t there so I had to pay $300 for it. Other workers there are rude, stuck up and talk about their guests.
On…
After planning a wonderful exciting stay in Birmingham. I thought I will book an apartment to where I was going for an event and paid - thinking they was all sorted.
I arrived at the apartment as no was told that they didn’t hss as be a booking - I checked and payment was taken. The representative of hotels.com told me if I had somewhere else to go - I said no, I then had to make several calls to find out what was happening. I was told they had another apartment for me but I’ve been travelling most of the day and just needed a bath, rest and get ready for my event. I was happy that it was miles away because it meant taxis but yo tired to argue. Once I got to other other apartment - I found out I was sharing with a questionable man - hell no. I couldn’t go home so I Sallie a friend in…
com back and canceled the hotel that they switched me to and ask them for me to stay at the same hotel they then told me they had to refund the payment back to the original form of payment which was a credit card and I had to re-pay again I never received the refund they sent it back to an Expedia card and then someone booked me for a hotel stay the following week This is fraud please help
I booked 2 hotels through Hotels.com - 1st was for a Riad in Marrakech on 10th March to 17th March, 2022. Hotel.com took the payment for both of these bookings and then claimed they did not receive any payments. There is proof of these payments on my bank account. After complaining to them and telling them the bank fraud department would contact them they paid the money back.
This is disgusting and by a so called reputable company who are obviously corrupt. They need to be investigated further and i shall be reporting this matter.
Waited 1hr to check in there was no towels in the room and we called front desk for over 1 hr and no one ever answered at check out the front desk clerk threw our deposit at us lots and lots of homes less and drug Use in the property Please do mot recommend this and a place to stay very very unsatisfactory
com and prepaid ahead of travel. When we arrived at the destination (a Hilton) they claimed they did not have the reservation. com and once at hotel in order to stay (for the same night). They said they would launch an inquiry and get back to me in 2-4 weeks.
A month passed and nothing. I tried again. Another month and again nothing. Now they are saying that I cannot receive a refund because I didn't contact them from the hotel!!! Which was impossible because they wouldn't answer for over an hour.
They are scam artists and basically stole over one hundred dollars from us. They can't be trusted and the customer service is completely inept.
If I could give it a zero, I would. I normally never leave a bad review, but hotels.com is the worst. Horrible.
com for my reservation at the Galt House where I am presently staying. We tried for 30 minutes to get someone to call Moses Turk (front desk manager) with no success. com for someone to contact him. I have now spent 30 minutes on hold with no luck. com.
I have used your service many times and now when I use my so called “reward”, I feel I am being punished! Nad FINALLY spoke with Moses and confirmed the problem and is offering the refund I requested over 30 minutes ago. com again!
Tried to speak to a person for 40 minutes because I needed to cancel a reservation and I had inadvertently deleted the confirmation e-mail. Kept asking for confirmation # and then when I didn’t enter it( as I didn’t have it) , it would hang up and say can’t help you right now. Totally frustrated with the app and customer service.
I booked a hotel room for my employee. Upon arrival, hotel did not have the reservation, even though my employee had the confirmation email. ) and she proceeded to put my on hold for 20 min the first time as she "spoke with the hotel" then put me on hold for another 15 minutes- when she came back she just told me again that the hotel doesn't have the reservation.
I told her that was fine, just refund my money and I will book the room for my STRANDED employee myself. " I then asked to be transferred to someone that could help me- she said she would and then continued to "confirm" information like, trying to move booking to another hotel.
I again explained that no I don't want that, my employee has no transportation since I had dropped them off at the forst hotel- they are alone and in a…
Crooks!!!! com which i used the link in the app INTERNATIONAL call SCAM!!!!!! Phone call cost $125. No refund lost out on my free night i earned by collecting 10 stay stamps plus lost out on a $50 gift card.
Multiple emails to customer service no luck i learned an expensive $200 lesson. com again
I booked my hotel stay online, in the process of pain I added a gift card and and input my payment information. Upon looking at my statement when I got home 3 days later my gift card was not applied. I'd.
I called customer service and they told me because I had already stayed there they were unable to process a refund. Its not my fault that the system didn't take my gift card.
We had a booking for a hotel 9184267686886 room had no phone we complained were told they need more deposit . Then the last night were told that’s not true and room phone should work. No room phone caused major conflict and I don’t believe I should be charged the full rate.
I’m very dissatisfied with the service that I have received today! I had booked a hotel earlier in the week for a weekend in Cincinnati. com to cancel or just get the better rate. I spoke to a guy named Patrick.
I gave him my name and he was able to look up my reservation. He told me the location and the dates. He cancelled it and said he would rebook it. He said that since I used a gift card I would have to get a gift card to rebook it. So I did that.
com number that was online I assumed it was you. Well my hotel was never booked by Patrick. I gave him the gift card info that he asked for…
I called a customer service regarding a refund that was supposed to be processed on Jan 2022 for my Jan 1 reservation. Upon calling the representative intentionally disconnected the call more than three times. On the second call I asked again where is he located and he stated “ In my hear”, then disconnected the call.
After several attempt to get through from cell phone I decided to call from another phone and was able to get through. I politely asked the representative for his name and Id number and he stated his name was Sam and he was not allowed to give his id.
He offered to communicate via email. I asked for his email and he stated us was brother Sam. After several attempts asking to confirm his email he then disconnected the call. I’m completely disappointed, dissatisfied and in…
I called on the 29th of December to mention that my wife tested positive for Covid19 and the agent said he'd contact the hotel of which my stay was meant to be on the 30th of December. So I called back an hour later and a second agent mentioned that they had done the date change and it was sorted.
On the 5th of January I receive an email that the hotel was unable to change the date. I call in and to find out that the agent did not send a confirmation email to the hotel to confirm the date change.
Every time I contact them or email them they say the same thing. com to refund me due to their agent not doing their job. It's not the hotels fault nor is it mine. Yet they refuse to assist as well as there being no jeep to get in contact with anyone that can assist.
com dated November, 24, 2021. I have not received any response from their corporate office. When calling the corporate office the phone goes dead. com corporate office. com customer service and they cannot be of any help. I had asked 8 times to speak to a supervisor and they reply their are none on the floor they will have to call you back.
It's been over a month and one supervisor called and left a phone number but when I called the number is does not connect. com service has changed over the last year and it is now terrible. com site. com and the photos are nothing like what you experience when you arrive.
There is no staff at the hotel so no one can contact them. com to refund our money or give us a credit for future use since we did not stay at the hotel and the service was not what…
I never want to deal with this company EVER again...period!!!!!!'
Hyatt does not give points when dealing with these idiots. Hotels.com should tell you that!!!
com yes I purchased no refundable but I purchased travel insurance. I actually checked into the hotel and went to the room. The room was under construction, there was NO lock on the door, no light in the hallway, and the floors were nasty.
com said I can’t get a refund. I would understand if I just didn’t show but it wasn’t even safe to stay.
I booked 2 nights at Port of Tacoma Motel in Fife WA. 18-20). They should be shut down. Left after 1 night!!
This is with reference to our 9 nights Hotel booking made through Hotels.com with Hotel Villa De Orange, Goa bearing confirmation number 9183080232731 checkin in on December 23, 2021 and check out on January 01, 2022 and reference to our telecom bearing case No. 96859061.
During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about.
1) No covid checks were followed at the time of check-in. 2) No cupboard was provided in the room which is contradictory to the images shown on your website for Deluxe category room. Please note that since we had booked the hotel for a total stay of 9 nights we had a lot of luggage on us and had to adjust with a table provided on request. It was shocking to not have a cupboard in a…
Dear Sir/Madam,
This is with reference to our 9 nights Hotel booking made through Hotels.com with Hotel Villa De Orange, Goa bearing confirmation number 9183080232731 checkin in on December 23, 2021 and check out on January 01, 2022 and reference to our telecom bearing case No. 96859061.
During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about.
1) No covid checks were followed at the time of check-in. 2) No cupboard was provided in the room which is contradictory to the images shown on your website for Deluxe category room. Please note that since we had booked the hotel for a total stay of 9 nights we had a lot of luggage on us and had to adjust with a table provided on request. It was shocking to not have…
(Aaron Lewis) They canceled the show on Thursday 11/04/2021 due to a member that got covid. I called your customer service and explained they said they would reach out the resort and get back to me. In the meanwhile I also called to the resort and they said there where giving full refunds everyone and 3rd party booking.
They told me that Hotels will have to call them or email them.
Meanwhile Hotel customer service Calle me back and said they called and on hold for 7 minutes and would have someone in the department reach out to them again and I would hear from them in 5 days. I never did so I reached out to my credit card co.
they weren't able to get a refund because no would follow through. I will never use your company again. the $275 credit that you will not refund cost you me and my…
For each reservation, I receive 3+ IDENTICAL emails about it (NOT including the email regarding the insurance policy). This is now the third time it has happened to me, so I reached out via chat to let someone know. The chat representative was dismissive, telling me to clear my cache (which I do regularly already and have done since the last time it happened) and/or reinstall the app (which I don't have). I asked her for a technical support phone number but she refused, claiming this isn't the type of issue they help with, then reiterated I should take the steps she suggested (so putting the blame on me again).
I had to waste more of my time to call in, and thankfully received a representative who was willing to submit the complaint, but he admitted they may/not check it. I am posting it…
com advertised a Los Angeles Airport Hotel, Holiday Inn Los Angeles, as having free parking and a free continental breakfast in the posting that we made our reservation from. ) This was false advertising. Please adjust the way in which you list your properties to reflect which actually happens at the property. Very misleading.
Horrible company with NO customer service based in the United States. When you have a problem, you have to give your personal information to an uneducated call center operator in some third world, underdeveloped country that barely speaks English and they REFUSE to transfer you to the United States. When you ask to speak to a supervisor, they tell you they won't take any calls but will call you back, which never happens.
DON'T EVER USE HOTELS.COM OR THEIR PARENT COMPANY EXPEDIA!!!!!
I already filed a complaint about this issue. They replied saying they were very happy to assist through customer service. I called customer service and reached out via their chat option. The customer service teams explained that they are not able to help as there is something wrong with my voucher (COVID booking) and this is exactly the issue.
Stalling is their strategy / making sure they don’t have to refund a customer. This is the problem in short: my hotel booking at Novotel City Amsterdam was cancelled in 2020 due to COVID. To date I still have a balance of + 2,000 USD.
I can’t rebook as my voucher or coupon doesn’t work. com. After numerous conversations and chat engagements it was offered to make the bookings via the Help option via Twitter. Whatever…
6 hour journey from London to Liverpool. Got there and was freezing cold only to be told they lost our booking although we'd paid nearly an arm and leg for it. No sympathy from a Gentleman there who told me they weren't liable. Hotels.com are an absolute disgrace of a company, hanging up on me 8 times after explaining my situation. Tried reaching them for over an hour and they kept hanging up on me and not calling back. Absolute disgrace when you've been stranded in a foreign city to me with nowhere to go and no one trying to help. DISGRACES.
Luckily a women called Mary got us an apartment in the end with no help from Hotels.com. The apartment (Union Bank Living Apartments) we paid for originally said it slept 4 but we could barely fit 3 in, we had to take turns sleeping on the floor…
Hotels.com makes room reservations easy, right? Wrong! Like many people in the last year or so, I had to cancel a room reservation due to a Covid-19 lockdown that made it illegal for me to travel. Not a problem, I contacted Hotels.com and they provided me with a coupon, valid for one year, to make a new reservation at the same hotel. Great, thanks for making it easy.
As the year progressed and it became increasingly likely that we would be locked down again in my area, I contacted Hotels.com to ask if they could extend the expiry date of my coupon. This they did with no qualms at all, in fact they did it twice, extending the expiry date all the way through to December 2022. That's great, thanks again Hotels.com!
So, with European travel opening up again I decided to make that reservation…
First of all these company operators are all from overseas, Philippine, some they most talk not listen and it’s very hard to understand, if you have a complaints and make you pissed off and angry then threatened to hang up if they kept repeating. I accidentally used two different emails even though I am member since 2010, my wife ordered with my other emails, so I had 6 nights and current has 4 nights, I called to combine that refused, it’s their way or highway.
com uses philipinos which they are like a robot. And usually threatened to hang up. I don’t understand simple things can be amended, I even offered send them my passport which good thing I didn’t. Who know they can scam with it.
Who ever read this get a membership with Hilton’s
com and paid £689 for a four night break at the Derwentwater Hotel. com had paid to the hotel some £120 less than I had paid for the holiday. Accordingly I require an explanation for the discrepancy and refund of the underpayment.
com but they will only say the amount was non refundable and provide no explanation.
com. I had a situation where the hotel I booked for was a complete disaster. com had drugs on the floor of the hotel and there were sketchy people wandering around. I ended up not staying there and let the front desk know as my family and I did not feel comfortable staying there.
com immediately and let them know of the situation. They said I would be receiving a full refund and I only received partial. They expected me to cancel within 48 hours but how could I do that if I had booked the hotel the same day. com handled the situation.
They did not offer me to change to another hotel. Instead I had to use a different site to book a different hotel that night. I will not be using this site again as they have people working for them who promise customers they will be receiving a full refund…
Hotels.com was good but the room I reserved had roaches and they refuse to give me my money back for the 2 nights I was gonna stay but ended up leaving an hour after check in. They offered me 30 dollars what’s then when I spent 120 there and then had to go spend money at another hotel.
com itinerary 9176550967027. I left the Hyatt place hotel after staying there for one night ( booked for 10 nights) because the hotel room smell really bad and the service was very poor. com rep and I was told I will get a refund for 9 nights but the hotel will charge me 1 night extra as a penalty (which they charged me separately).
com gave me about cancellation policy. I still did not get my refund. com for a refund, I was told the Hyatt Place will not refund. com responsible for providing me incorrect cancellation information. I would not have left the hotel if it was non refundable.
I stayed 1 night and I paid for 11 nights which is not fair. com to provide me with a refund as it is entirely their fault.
Attempted to see if the representative on the chat would honor the price match guarantee. Instead of helping me to adjust the price, I just got the run around because I couldn't get the lower price on the website as explained after canceling the original reservation.
My chat history has the details but it just didn't seem like the representative wanted to help me get the lower price... instead it seemed like he wanted to show me how inconvenient it would be to get the price match... com.