Hotels.com

com, because I was unable to access my account. The agent, Miguel, seemed at first not to understand that I wanted to get into my account, and then he repeatedly gave unhelpful solutions, saying that I must have attempted to log in too many times (the website says I can try 10 times, and

I tried no more than 5). When I realized he was going to be unhelpful, I asked FIVE separate times to be escalated to a supervisor, and every time he denied me. It was a thoroughly frustrating conversation.

I made a booking on 25/7/22 through hotels.com I had such a awful experience. Rude staff no towels no toilet roll no tea or coffee and no WiFi I raised a complaint and just got something about the hotels policies despite this affecting my statutory rights. I made the booking through hotels.com so they should be the ones to refund me

I made a booking at Chestnut Tree Inn in Cherokee, NC for 11-25-22 through 12-3-22. I received an email today from Hotels.com stating that Chestnut Tree Inn sent me a message stating that they closed down their hotel permanently and to make reservations elsewhere. I had already paid for this reservation so I went ahead and cancelled the reservation with Chestnut so I could get refunded to have money back in my account to make next booking I need in Cherokee.

I then called Hotels.com customer service rep 20 minutes later after I cancelled reservation asking for a price match to another hotel for those same dates in Cherokee, NC and the rep said they could have price matched if I did not cancel my reservation already but since I did, they can no longer price match. Mind you, all the other…

This is THE worst company to get customer service. As much business as I've given in the past, I will never book thru them again. It makes no sense to have such difficulty reaching someone be phone or email. VERY poor customer service.

I want you all to refund my money back, release commission fee on the hotel I stayed at..!

Hello, I stayed at the Moxy Frankfurt Airport hotel on June 14, 2022 and June 16th, 2022 reservation 9172606215298. During my stay I encountered a number of unsatisfactory incidents that I think you should now of and hopefully do something about it.

I chatted with the online agents about 3 times in the past starting from 6/20/2022 however, I did not get a suitable response so I am trying to reach out to customer service to look into this matter and take some action. During our conversation the online agents told me that they can give me a $55 USD coupon on future booking but that’d not work for me.

• It started when we tried to get in the room as soon as we checked-in, the door would not open. Then when noticed the door would not lock when we were going to dinner. The hotel staff were…

When looking for hotels in northern Spain recently, we explicitly demanded AC as we are not used to sleeping in too warm rooms.

We found a good one, €300 for 2 nights, one double + one single room.

Unfortunately, there is no AC - which the hotel readily admitted, but they say that they have not advertised it as having AC; it's something that hotels.com has invented all by themselves.

My son booked a room in Manchester TN on July 11 using my debit card with my permission. When he go there they would not accept it and told him the refund would be made bask to my debit card, It has been over a week and it has not been refunded.

His name is John Johnson. his phone number is 256-520-6507. My number is 256-714-3373. I need this resolved!

Hello,

I'd like to share with you what happened to me today at the Marin Hotel in Dublin, where I have been discriminated against and humiliated by their staff and also by Hotels.com.

I had a reservation, fully paid for, with Marlin Hotel Dublin from July 19 to July 23, 2022. I booked it through Hotels.com where it said "Service Animals Welcome" in their Hotel page, key facts and small print.

I have extreme anxiety disorder and I need to have my trained service dog with me at all times. See his registration attached.

When I arrived at the hotel, I was quickly approached by their team, looking at me like I was an undesired guest and making negative gestures towards my dog. I tried to explain that my dog was a trained service animal, but they would never let me speak and interrupted me…

Was promised hotel credit after a cancellation due to a family bereavement. After 11 days and numerous non return of messages they have finally said this cannot be done. I have it all in writing and totally disgusted with this company for breaking its promise after spending thousands with them over the years.

I was overcharged for a "tax" or at least that's what the front desk called it and customer service at hotels.com basically told me they can't do anything because the hotel doesn't want to refund it. They claim my current rules apply but they are charging double what it states in booking.

The room I book was not available by the hotel I did not cancel it was not available when I went to check in. I was told that I was going to get a refund and fee wave. The next day I got a email saying I can’t get a refund because of cancellation but how did I cancel my room when it was not available??

Which lead me to stay at my daughters house?

Dear sirs

In April, you forcibly closed my wife's axegts@gmail.com account on hotels.com, which we used with her to book hotels. I don't know what your company's rules were violated by us, but when you closed your account, we lost many nights that I earned using your account.

Hotel.com informed me that my wife's account has been closed due to sanctions against Russia. But neither my wife nor I are in any way connected with Russia, we are both citizens of Moldova and Canada. We lived in Moldova and now live in Canada. We have never been in the service of any Russian structures or companies. We sometimes use Russian when talking to each other and communicating with our friends. We both against Russian war in Ukraine. Moreover, my father and my wife's father are Ukrainians by origin,…

I have a room reserved for 4 nights in Hines,OR at Rory & Ryan Inn for 7/14-7/17/22 and they refuse to change the checkout date to one day earlier (7/16/22) I want it changed from 4 nights to 3 nights - they refuse. I also requested the change before the 2pm time cutoff for cancelations or changes.

They told me 'there is no room available' when I have a room reserved already! I just need the checkout date to be Sunday, instead of Monday. They are forcing me to pay for 4 nights even though I requested the change before there 2pm time on July 13th!!

My confirmation # is 9169143220669. I will be demanding a refund.

We arrived at the property to chech in on the day we were supposed to. Nobody was working the front desk but letters were left for the customer to call. Out of the 3 numbers we finely got someone to answer after several tries.

I told her we need to get checked in she said they were all booked up i said i had reservations she said to call my provider then hung up on me. We found another place to stay.

Purchased several e gift cards over several days. Today was rejected, not by card issuers but by you. Called and still rejected. Thanks for putting an abused woman in harm way. morons indeed.

com in the Oregon trip. com and the hotel property (The Ashely Inn & Suites) charged us. com 7 times and the hotel property 5 times. com suggested that they would call back in 15 minutes. But they never did.

I had to repeat the same stories and personal information again and again. com and the hotel property asked us to dispute another party's change. I was kicked back and forth by them.

WASTE WEBSITE- NO SECURITY .. SOMEONE BOOKED HOTEL ON MY FAMILY MEMBERS NAME USING SOMEONE ELSE CREDIT CARD and WE GOT BAD NAME. I RAISED COMPLAINT and NO UPDATE YET

I was due to visit Thessaloniki on Wednesday the 22nd of June,the check in time was 3 pm and I arrived a bit late. To my greatest surprise and with best of my effort I was not told about the check in details like keys etc.

com which was a automated machine. I couldn't contact them despite 20-30 phone calls. Imagine at the last minute at the airport you are desperate to find your fully paid accommodation. I was left in lurch for a very long time, suddenly I realised that I can contact the hotel directly.

I started calling this Greece mobile number but it was going on voicemail. it was an expensive phone calls. and I tried several times. By this time I knew something dodgy happening. when you are desperate you try every possible idea.

I contacted the Greek hotel via whats app…

My reservation was not accepted by the hotel. I had pay cash. After over a month I still do not have my refund and stupid people at your help center somehow are looking at the wrong reservation despite my telling them about it over and over.

I send pictures and booking numbers and they still are focused on the wrong hotel! Nobody is listening to me. What’s wrong with you?

Impossible to contact by email to complain about a booking withholding funds

com. com website. Once we arrived, NOTHING was as they had described. Our room was Not the "resort view" that had been stated. Our view was a small street, almost an alley, with dumpy apartments. We did Not have the 2 king size beds we were supposed to, much of what the room should have had--such as silverware and trash cans, weren't there.

On top of that things didn't work, like a shower and the dishwasher. The hotel management would not move us or fix anything. com for help. They were very hard to reach and once we did they weren't any help at all.

All they would say is that they couldn't reach the management. Eventually they gave us a very small credit for a future booking. Not close to enough to leave Sea Mist, who wouldn't give us a refund and find someplace else. com ruined our…

I made an attempt to use a gift card that was given to me as a wedding/anniversary gift. It's a $100 gift card, and it doesn't cover the cost of most hotel rooms.

However, I went to make a booking today and attempted to use my card. I entered the information for my gift card. Due to it not covering the balance it prompted me to enter credit card information. Despite me previously entering the information for the gift card it didn't appear to apply.

I spoke to a customer service representative, Hiron, who confirmed it wasn't applied. To my dismay, there was no way to correct this after being charged. I asked to speak to a higher up admin staff, and was told by Hiron they would repeat "the policy" although I had already expressed my dissatisfaction with the website design and the flaw of…

During my stay the holiday inn Plainviewnew New York. I had the worst customer service imaginable. I had no housekeeping service during my 3 day stay. I had no clean sheets, no room cleaning and I had to beg for fresh towels and washcloths.

I was treated with disrespect by the front desk clerk because I was Black. She had me wait 20 minutes standing at the desk while she was on the phone and I just wanted to ask if the coffee was complimentary.

She did not even acknowledge that I was standing in front of her. Then she laughed at me and waved me on when I tried to explain her poor customer service. The hotel manager apologize for the service and promised me a partial refund.

I have yet received any refund or correspondence from him. My stay was 6/17/22 -6/20/22. I am still suffering from…

I hardly use hotel.com, few time that I have used, I had very bad experience, their customer support is terrible my experience, once in 2016 they booked me and charged me in a hotel that was close recently I booked a hotel and reservation says if it is canceled on June 25 before 6:00 PM standard pacific time, I am entitled for 100% refund, my cancelation email time is 7:12 Eastern time which is 4:12 Pacific time, the idiots can not adjust their time, therefor, they have not refunded my money

ITENRARY #72326708980260 The reservation says if cancelled before June 25 (6:00 PM pacific time , which is 9:00 PM Eastern time, I am entitled for full refund) my cancelation email shows 7:12 PM Eastern time, You have caused me mental anguish , as you did to me once before on 2016 booked me to shut…

I booked a room with hotels.com

confirmation # 9160349084027.

It was for a quick stop on a motorcycle ride. When I checked out I received the hotel folio for a total of 167.80, but hotels.com charged me 197.06. I spent 30 minutes dealing with a virtual agent and on the phone, but was never able to talk to a HUMAN, and get getting disconnected because my confirmation number didn't exist. (past stay)

- Granted the difference is only 29.26, so why waste an hour on the issue...

I guess it is basically the principle of the matter.

Room was not as described! Contacted customer service and they were no help! I will never use them again

I stayed at the Baymont by Wyndham charlotte Airport North I-85 last night. The AC in the room did not work and I went to the front desk around 12am this morning to file a complaint. There were other customers complaining about the same thing.

The clerk was RUDE and unprofessional. She told me I had two options, either leave and find another hotel or deal with it. I repeated her statement to her and she said the same thing once again, "either deal with it or leave and find another hotel.

" There were two other customers who overheard this conversation. I wasn't even given the option for another room, but as previously stated, there were other customers complaining that their AC wasn't working either.

Also, this morning there was no breakfast!! " I am asking for a full refund of this…

com for the first time this past weekend. I was traveling to Virginia from NJ with my teen son for a sports show and would be staying over the night before. We were arriving later at night (10 pm). I found the highest rated hotel they had listed near the expo center.

I booked a room and paid $160 plus tax, which seemed reasonable compared to the others listed. My card was charged and I got about 20 emails from them over the next 24 hours (only 1 was of any importance).

When we arrived at the property they had no record of my reservation. I provided the emails sent to me with confirmation number, itinerary number, receipt for payment, etc. no record. com but was only able to get virtual chat.

No record of me with email or my phone number. Entered my confirmation number, nothing. Even…

I booked a two night stay this past Saturday June 25/26th. I reached the hotel and the counter help told me they where booked solid and didn’t have any rooms available for my son and I. com and spoke to a horrible employee that would t help in ANY way shape or form.

She said I could t get refunded even though I paid for the insurance to make sure it was a “for sure” deal. Nothing. No help whatsoever. So I booked another two night stay at another hotel. I just got an email saying I would not be refunded. This is complete bs.

Along with no refund they didn’t bother to even give me my 9 hotel points back. I’m passed. What should I do? Thanks

I booked a hotel in Branson and then we found out a family member was sick. We had to cancel. They kept our money and it was over a thousand dollars for a reservation that was made 2 days prior to cancelling.

They flat out lied to me and told me it was the hotel keeping our money and it wasnt. It is them.

com and the property listed that I "stayed" at recently. The concern is the inaccuracy of the rating enjoyed by this property and my experience to the contrary. I traveled to Auburn NY for family reasons. I booked two nights at the Inn at Finger Lakes in downtown Auburn.

2 which is totally opposite of my experience. I was offered drugs in the parking lot and propositioned later in the same parking lot. m. when we fled the property and decided to just drive the 13 hours home instead of enduring another night in our room with crumbling wall paper, a broken shower drain, poor a/c and twice experiencing other guests?

trying to break into our room and all of this with no response from the front desk. com. I have left reviews and submitted this same complaint on their website on Friday June…

Dear Sir/Madam, I hope you are well. com. I don't know who to reach out to for help. com properties. com. com but no success. I was put in room that cost £189 with mould and water damage and hair in shower drain.

I was not informed that the condition of the room I'll be staying in is nothing but poor and danger to health and Despite providing all evidence I was denied a refund. com told me nothing can be done. I have attached some photos of room I was placed.

I hope you can look into and compensate for my loss. I really appreciate your help. Many thanks,Arif

I was booked today in Apollonia apartment hotel Athens Greece for five nights, a hotel next to the beach, and a room with side view of the sea. All this is false I checked in and out I. Less than one hour.

The hotel is in the woods. Can't see anything from my room have to walk two miles to reach nearest beach. Please check your email to me. I do require a full refund for false information. Please don't disregard my comlain

Services with lack of local opening and was informed once I got to the hotel then my bank acct debit card would be charged and when I spoke to hotel clerk at that time 1AM no open until check out and then no guarantees if customer decided to stay, so we opted out of staying in the hotel.

They charged my account and when I dispute the transaction they denied my financial institution refund of $80 I was charged. They had no way for me to contact and due to auto accident delay in taking care of this..

charge is from August September and hotel was on Jake Alexander Blvd, Salisbury NC 28146

We booked Athena Guest House in Oxford and it definitely isn’t what is advertised by yourselves, more like a basic hostel, we weren’t made to feel welcome, we were shown to a room at the back filled with rubbish and had to pay for our room before we saw it, luckily it was clean but very very basic, flush on toilet not working, no breakfast was offered just when we leave to just leave key in room, very noisy at night with doors banging and

creaking until gone 3am, very run down! Never again!!

com . com . com) & now you won’t give me a free room that I have accumulated since December 2021 . com put it on two different emails without checking with me 1st. 00 a week at Red Roof Inn 3 different Red Roof Inns between Denver PA & Lancaster Pa & Lancaster Pa has 2 red roof inns that I stayed at both also!

This is very hurtful as a customer of many years & the fact that I accumulated a free from (10 stamps) plus I should be starting on another round of stamps (4 stamps) . I’ve been with you before I got married hence the last names so I know how the free rooms work after accumulating 10 stamps long before accumulating these 14 in total between 2 emails I already mentioned!

It’s not cheap at all either & I spent a lot of money with you in over 10 years & I do not feel I am getting…

they do not give the customer the grace to have unforseen circumstances arise that could change their plans!!! They collected full payment for my stay and now tell me that I cannot change the date!!!! Schedules change!!! AND SOME HOW THATS A PROBLEM!!!!

NEVER AGAIN WULL I BOOK THROUGH THIS SCAM OF A BUSINESS!!! POOR BUSINESS!!! 9166750940166 SO KEEP MY MONEY AND SLEEP WELL AT NIGHT!!!

com for a number of years and am now a gold member but this company is not as good as it used to be. My main complaint is that if I call about a concern, it is difficult to find a person to talk to.

You would think that for a Gold member, who books so many hotels with this company, this would not be the case. When I finally get to talk to a person their english is poor and there is a lot of background noise of other people speaking.

The person is polite but doesn't solve any problems. They tell me there is no manager or customer service department to complain to. If you look on line for a customer service department to complain to, you just find the general number.

This is a poor way to treat the customers.

com until this dealing with my Reward stamps. com apps and that they was going to combine them together buts that's a lie because I sign in with the same login and password everytime. They have gave me some coupons but that's not solving my problem.

Some of the customer service really sucks big time. I screen shot my the months and days I stayed at OYO HOTEL I-55 south Jackson Ms. I uploaded the screen shots for you to see because the days I stayed is marked on my calendar through my cellphone system.

So can I please get some assistant. Because if I'm paying my money for a room it and booking it through hotel. Com app it shouldn't be like that. And I tired of going back and forth with customer service.

I hate to take it to the next stage.

I have contacted hotels.com chat twice now and been told to wait 72 hours each time for them to email me back about my refund due to my booking apparently being cancelled and being made to pay at the property the second time I am really just fed up with it I was assured that I will be contacted the second time which I haven’t been so now I don’t know what to do because this keeps going round in circles. I am tired and disappointed with hotels.com as it looks like I ain’t gonna get a refund back.

I spoke with a agent last night I could hardly hear hear as she wad s having a loud party. Was very rude when I asked her why it was so loud. com had on the site. she's in insistedgive her my credit card information.

It was still being very loud as you can t ell there's at least five to 10 people there laughing and being very loud. com and it's impossible to talk to a live normal person that you can understand. com for many years a I and also my stars keep going away WHY??????

No way to contact customer service. Hotline doesn't work and emails go by unreplied. I have purchased gift cards that doesn't have any option for use in the app or website.

66 per night. Today I had to cancel one night but the total I have to pay only decreased by $109, and the rate I have to pay for the two nights increased by $40 each night. I can understand paying more if I added a night, but my rate increased on my existing reservation when I cancelled one of the three nights.

Their website says to call if you have a problem with a reservation, so I called their customer service number, spoke with an agent for more than 45 minutes explaining the situation (to a very hard-to-understand agent) who put me on hold numerous times and ended up telling me there was nothing she could do.

I had to cancel my trip due to my husband and son having COVID, I was never given an option to protect my trip to obtain a full credit. com was unable to help me. I had to directly call the hotel for a refund and unable to get anywhere.

com many times and then I called the Gaylord National Hotel and they said nothing can be down. com anytime soon.

The website is very misleading. They claim if you stay 10 nights you earn 10 stamps and get a free hotel night. They claim you will receive your free night 72 hours after you check out. That's not entirely true.

You get it if you pay right when you book the stay. If you opt to pay the hotel when you arrive, you have to wait 35 days. Big difference and not right. The customer service agent I spoke with didn't speak English very well and was hard to communicate with.

She just kept saying it was the policy. I will not be using them again. I don't like being misled.

After I made reservation for a guest house, when I went there, the guest house is no longer in service for some couple of years! I cant check in & contact the person in charge. The hotel listed here is fake!

Never have a proper checking of all guest house & hotels. I too disappointed toward this website.

I purchased the booking insurance policy back in December for our trip May 6th. My daughter who is immunocompromised, woke up May 5th very sick. We took her to the ER Thursday afternoon and she was diagnosed with Covid. I contacted your website today to cancel and Jamica told me I would have to call the hotel myself and deal with it, even though I purchased an insurance policy through your site.

So now I have a very sick child and a mess to worry about. com customers but unfortunately after this, we will take our business to a different website and spread the word as well. How very sad.

We booked a room in Nashville.. we got to our room late but called the hotel and they said no problem.. like 2-3 min after 12. We get there and they tell us we have no room they have been booked for days..

com and they were sorry looked like hotel overbooked. com. We then had to drive during night to get back home.

Super simple request... com account. com account numbers. Every agent stated they are not able to do this simple task. Very, very frustrating and terrible customer service. Especially when all 3 agents had thick agents, poor comprehension and writing skills.

Clearly off-shore agents, and when asked for on-shore and a manager they stated they can not do that nor get me to a manager or resolve my issue.