H&R Block

We are writing in regard to the H&R Block office at 248 Country Side Plaza, Mount Pleasant, PA 15666. We had an appointment for today, Feb 4, 2019 at 2:00 PM. When we got there the office was quite busy but we didn't worry because we had an appointment.

Well after 30 minutes of waiting we were told that they were running behind which was fine but that we would have to wait longer because there was someone else that had walked in with no appointment before us and wanted to see the women we were scheduled with (Beverly Queer).

Now we understand that she was behind but we had the appointment and to have to wait until someone who just walked in would go before us was not right. The receptionist was so unprofessional when we went up to cancel the appointment, all she could say when I said but…

Timeline Tax Return Filing 1/20/2019 Date Action Taken 1/20/2019 Filed 2018 taxes with H&R Block Located 16852 N Cave Creek Rd, Phoenix, AZ 85032 Doreen Ugalde is the Senior Tax Analyst. Also, I applied for the Refund Advance on that day.

1/23/2019 Doreen called from H&R Block office stating the Pin is wrong on the return. She also said the return was rejected by the IRS on 1/23/2019. She also stated that she will re-apply for the Refund Advance for me because my return was rejected by IRS on the 20th.

1/23/2019 My federal return was accepted by the IRS.

1/24/2019 State return was accepted by Arizona.

1/29/2019 Received Arizona refund on the Emerald card and H&R Block took their fee of $350.00 approx.

At the time of the filing of my 2018 taxes I applied for the Refund Advance loan and…

I even told the woman lisa uphsus in the batesville office that our vehicle reg were deductible an she said no it wasnt well i lost that deduction. She totally screwed us on our indiana state taxes.

THEY ARE A BUNCH OF LIARS AS I JUST SAW THE COMMERCIAL SEVERAL TIMES AND IT STATES YOU CAN GET UP TO $3,000 CASH ADVANCE WHEN YOU FILE IN PERSON OR ONLINE. I WAS TOLD YOU CAN ONLY DO IT IN PERSON BUT THE COMMERCIAL STATES OTHERWISE. I COULD HAVE HAD MONEY A FEW WEEKS AGO WHAT A JOKE.

Had an appointment for 6pm and the walk ins were taken before us after waiting an hour. So I'll take my business elsewhere. 2nd loop road Florence SC 29501

I have been a loyal client of H&R Block for 15+ years and the last 2 of 3 years have been the absolute worst I have ever experienced. Overcharged and poor service and attitude, period. Especially, Sandra at the office on Joy Road, in Canton, Michigan.

" Not only can I prepare my own taxes for free online, but I am a United States Marine Veteran who has access to free tax preparation. I believe in supporting other's work and the local economy, however, next year forward, you will not have me as a client.

I will strongly recommend to any and all that ask me, not to use H&R Block. If you had fewer stars to give, I would do so, but voting with my wallet and no longer using your services speaks volumes. Good luck.

Regards, Keith Webb, Plymouth, Michigan

H&R block called me and schedule an appointment for me I went in 15 minutes early and then they told me all were sorry we don't have time to take you today

I rang H&R Block Lismore to get my last 2 years tax returns for the purpose of a home loan top up. I spoke to the receptionist Lyndall. She was rude from the word go. At the end of the conversation she hung up on me.

I couldn't believe she did that. I've been going there for something like the last 10 to 15 years. Not going back there anymore. I do not need to be spoken rude to. I am a polite man and I don't need no young check girl being rude to me and hanging up in my ear!!

I am an Employment Consultant at the moment and I will be sure to tell everybody of the rudeness of H&R Block.

I contacted the H&R Block office that prepared my return the last few years needing information from prior years return because this year I am doing my own. My best friend has prepared my taxes the last several years as her and her husband ran 4 offices in Sparta , Red Bud , Chester and Waterloo Illinois.

Since last tax season they have divorced and earlier this year I needed info for my daughters fasfa and contacted my best friend to see if she knew how to get ahold of someone in the office and she sent her ex Husband Matt Eisenhauer and the office manager a message asking if they could please email me a copy of my 2017 return.

They did not contact me nor email the info I was asking for. I just received a nasty email from Matt Eisenhauer trying to degrade my best friend. Nothing got…

been going to HR BLOCK for 30 yrs file her tax and mine we just changed to Jackson hawet last 2 years there always high rates that's why I switched didn't want to we both file short forms takes 15 min to do. thank you

Vincent r liberato 9146088569

Yes my name is Robert Kiser I have always done business with H & R Block filing my Taxes every year! I went January 2nd the office stated they were not doing any refund advances due to government shut down.

I then found out that had changed so I went back January 10th 2019. Amy Elmore started to do everything and said my money would be on my card probably the next day due to being after 5pm. I then got a text a hour later stating I had been denied and would get a letting within 30 days in the mail. This is my problem…

If i could rate lower than 1 star i would. Here is my experience . I have detailed emails . I went into H&R Block @ 676 N Bisbee Ave, Willcox, AZ 85643 to try to file my taxes .

NO ONE returned my calls ever. I called several times to try to finish my tax return. After several attempts and many voice mail and email messages. NO ONE at this location answered my contact attempts. I had an appointment on july 4th .

No one was at this location for my appointment. This location is not close to me and it is difficult to commute . I was told the fee they charged me would go towards my fee to file . I know how to do a FREE extension online.

However i needed special help prep due to starting a new business. It was getting close to deadline…

Me and my wife contacted H&R block in Oxnard California regarding current and past tax returns which needed to be completed for our business due to Pay Pal doubling our revenues and making us have to go back three years and input all sales etc by hand so when we took our returns to H&R Block in Oxnard Calif we spoke to a Sabrina Prendergast and

explained our problem and that we needed to get this started ASAP due to letters from the IRS she said that she had never done business taxes but her associate would help her with them SHOULD HAVE WALKED OUT RIGHT THEN but due to our past tax preparation company costs are way more then we could afford we thought that since it was H&R Block whom was supposed to be a reputable company that they would be able to help us that was on Sept 20 2018 it is…

Went out of state for work. Went to use emerald card wouldn't work it was locked. Called customer service to get straightened out. She told me everything was good to go. Went to use my card locked again. Called customer service again where this last tells me previous one deactivated my card and that I need to get a new one.

Either wait 13 days for one or drive half hour to get one. would not give me one. I asked multiple times. Worst customer service I ever experienced. I will say that after I get my money off my account I will never use one of those cards ever again.

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I just received a bill from the CA FTB saying I owe them $1931 dollars because my "qualifying" dependent really doesn't qualify, even though your software said she did. Turned 18 in Nov 2017, but a full time high school/college student.

I pay all her expenses. Check, check, check, But she made more than $4050 dollars in income, which according to them disqualifies her. YOUR SOFTWARE NEVER ASKED THAT QUESTION or I would have changed my filing status from HOH to SINGLE.

Now I have to pay them $1931. You product is crap. Was told Turbo Tax would have COMPARED all returns for a family to one another and pointed this out, Yours doesn't. I have been a faithful customer for many years, not any more.

I own a small business just starting out. They have had my information for months now and still nothing. They say they are senior tax people and have been doing this for years. The spanaway office is where my taxes were transferred to because the office on Mt.

HWY lied said they could do it but then said they had no idea how too. I could go on and on but I would never ever refer anyone to go to H&R Block . I personally think they all should be fired.

your holding my refund check hostage since April 20 th, and refuse to send it to me until your done making interest off of my money. I know your not going to respond to this anymore than you return your phone calls..

your a mickey mouse poor excuse for a company.. how you continue to stay in business is one for Ripley's believe it or not. you belong behind bars. your thieves..

After working with H&R Block for 10 years this will be my last year with them they did not file my correct taxes cost me an unnecessary fee and refuse to correct it

On April 14, 2018, with an appointment, I carried my tax information to the H&R Block 3695 Cascade Rd. Atlanta, GA, office, and waited for more than an hour for the tax person to whom I was to meet, returned from lunch.

After meeting with her for 20 or more min. she informed me that my "taxes would be completed by Mon. or Tues" of the next week. They were not completed by that time. I was told to come to the office at 3:00 PM on Friday, April 20, after I got off from work for the completed taxes.

I did, arriving a little before 3:00 to my horror and shock the office was dark and the door padlocked. I called a number listed on the door and was informed that the office was closed for the year and that I needed to make contact with a year round office for more information.

I was given a…

I HAD MY TAXES DONE AT THE KEY WEST FLA OFFICE ON ROSEVELT BLVD MY PERSONAL TAXES ME AND MY WIFE SHE IS SELF EMPLOYED SO I FIGURED IT WOULD BE HIGHER THEN JUST ME. 00 OK. OK. 00 IS WHAT I WAS CHARGED WHEN I ASKED THE WOMEN TOLD ME YA ITS HI BUT you're GETTING ALOT BACK.

THAT SHOULD NEVER HAVE INFLUENCED THE PRICE. 00 TOTAL TO GET THEM DONE AND UNHAPPY THOUGHT WITH YOUR REPUTATION THE EXPERIENCE WOULD HAVE BEEN BETTER. VERY UNHAPPY CUSTOMER. MICHAEL ALFONSO

We file with H&R every year. I thought the service was worth the price, which is quite high. I have been waiting VERY ANXIOUSLY for my refund. I received a letter stating that my federal taxes are being reviewed. That is disappointing but at least I still had my state refund coming. 00.

Well I found out Thursday( only because I checked the state tax website then called my local H&R Block office) that H&R Block had kept my state refund because it is taking so long to get my federal refund. Thank a lot.

I'm glad my(not) little $491. could help out a million/billion dollar company. Seriously guys/gals, I am a part time factory worker-part time college student and $491. can make a big difference in my life. I know you don't care but I am going to tell you how big of a difference it could…

I am trying to file my state taxes and I donated money to Hurricane Harvey.

There is some bullshit in form M1NC regarding bonus depreciation, in which the value is 0!, that is preventing me from filing with the State of Minnesota so I can get my refund.

H&R Block is allegedly trying to update the M1NC form into their software with the promised update days:

March 1 - no update March 8 - no update March 16 (allegedly)

Worry free guarantee is incorrect. Incorrect social security number filed by office with taxes and em. Card. Now return stuck in limbo. Problem persist if no resolution going to a lawyer.

I called to set up my appointment for me and my fiance, we share a child and aren't married and wanted to schedule to see the same tax preparer. We were told that we could not and that we'd need separate appointments.

We weren't wishing to file jointly but just to be with the same person. Since we were unable to see the same preparer we had our appointments at the same time with different people. During the scheduling process it was made known that I would be claiming the child because I had made more money that year.

It was noted but apparently wasn't followed through on. My fiance had claimed our son the previous year and without asking if he was claiming him again, Kristen went on to put our child on his while my tax preparer was putting him on mine.

Unbeknownst to us at the moment…

I filed my taxes in the East Haven, Ct office on January 17th. For the 2nd year in a row, they have messed up my state income tax, they can not tell me when my federal return was accepted and people are rude.

I have asked 4 times for a manager to call me, and no one does. When I last spoke to the person who did my taxes earlier this week, she told me she gets paid to file and I will get my taxes eventually.

She stated I should have gone elsewhere. I feel I shouldn't have to pay for the services I did not recieve.

We filed our taxes as we usually do with H&R Block in Sigourney Iowa. When all was said and done we were told we were getting a rtefund of $4000 + from the Federal govt. and $1200 + from our State, a little over $5200.

We asked at least 3 different times if the lady doing the taxes was sure and she said yes. We bought the piece of mind just to be sure. We paid $294 dollars and left the office thinking our taxes had been e-filed and everything was fine.

36 hours later, (a day and a half) we received a phone call from our tax preparer. She said the computer had updated and we now owe $2820 dollars to the federal govt. and would only get $183 dollars back from the state.

This is an $8000 dollar mistake. We have tried to resolve this and we keep getting the run around. Twice we have been…

Had an appointment at 4 and bc there was 5 minutes before our appointment the tax preparer (Jackie) for our appointment looked at me and said "it's not 4 yet" then proceeded to take a walk in while we had to wait past out appointment time instead of take us 5 mins early!!

Very upset and aggravated, as we do not file for free, we do in fact file for hundreds of dollars fee. We came in to the Zephyrhills, Fl location at 7856 Gall Blvd.

99 for some plus benifits after paying i looked up online and found i was getting nothing at all different then the free version offers. 99 why are you so upset. I explained the situation and was told nothing they can do.

The operator refused to give her name or operator number then hung up. I work for the newspaper in pa and i am sure im going to get this scam of hr block out to the public before others throw away there money.

I called turbotax to get there referral info to place in my report.

H&R Block prepared my taxes for 2018, everything was fine until I was asked if I had medical insurance. I said I had it til September of 2017, she asked why, I simply said because I'm looking for a job.

Then she proceeds to tell me that she is going to be the one to tell me that i need medical insurance. Frankly, its none of her business as to why i dont have it. I told her to stop talking about it and she continued to lecture me.

Im an adult and im aware of what i need. I don't need to be treated as if i were a child. Her name is Patty costanza, n main location in rockford il

I went to h and r block to file my tax return and I was under the impression that I would receive funds that same day. I even asked the "tax professional" when the funds would be available on this card she gave me(The Emerald Card) and she told me within 24 hours.

00 but took into consideration that this is the price I pay for a quick return. I even said so to the"tax professional" and she agreed. Turns out she was wrong. The correct answer would have been 21 days. If I had known this I would have done my taxes myself like I usually do and saved almost $300.

the other "tax professional" that was doing the training was back and forth between her(the trainee) and other customers during my appointment. The last time I spoke with the tax professional that was doing the training was 3:00, she…

I applied for refund advance submitted my taxes and was told i owe emerald card well come to find out emerald card owed me my loan application was never submitted and they cant "resubmit" it bc the application was sent to the host the loan is the only reason i use h & r block i will not be using them ever again im very upset

I've contact hr block 33 times yes 33. They said they did a investagation on my fraud statement. N they closed it. So I called again to ask them how they did this bc there were transactions being made at the same time 50miles apart.

So then they assigned me Natale n she doesn't return calls. N when she does she try's blaming you. When I'm disable can't speak well n around on me. I explained I only have one card n she kept asking me if I gave it lost it etc..

n the transactions are being made at the same time in different areas n this has been going on since July n this is now October?? Hr block investagation was a bunch of crap... and since they sat on their thumbs all video evidence is gone.

So yes I believe I have a right to be upset. N I want my money back

This is a note I had to sent to the recruiter for you classes in Orlando. I feel, in my worse day at work, I could do better at informing potential clients of class cancellations or changes. If this is the caliber of individual you have working, it is disappointing. I am positive I could do better.

Quezada, Marielle Michelle (marielle.quezada@tax.hrblock.com)

Good Morning

At the moment I am highly disappointed in H&R Block. 1. I never received the code you stated I needed to enroll in the course which started today, so 2. I went to the address where the course was to be held and waited until after 10 AM, the start time, and no one showed.

Is the evening class from 6:30 to 9:30 still going to be held.

Thank You

Not sure I will go with H&R Block anymore for my taxes. In the end they are starting to charge way more with the launch of "Block Advisors". It just does not make sense when Tax Act and others are charging $29 still and H&R is not getting with the times.

Please, do NOT hire H&R Block for financial services. They do document and rip off peoples personal and business information.

There was a charge put on my H&R Block account that I did not authorize and I've called over and over to talk to someone about this but I'm just getting the run around. I also wanted to stop the same company from being able to get more money over and over again. Will not be recommending this service after they ignored my phone calls to their customer complaint hotline.