H&R Block

It was bad enough Lee Noel,at the H&R Block located at 13909 Nacogdoches Rd San Antonio, Texas was offensive during our tax preparation,she again displayed poor customer service when I called today to inquire about a problem. During the preparation,made a snide comment about being "just a housewife",and a condescending tone to her voice when making a comment about my former employment,a company I had worked for since 1998.

Her nasty tone did not entice me to disclose any personal reasons,which were none of her business. 95 less than what she said it would be. " The help she was willing to give was tell me,"the IRS accepted your return.

If you have any outstanding debts,school loans,back IRS fines,they'd take it out. " We have neither. Over 20 years,I've used this company. After the…

The Upfront pricing is Bullshit!!!!! They had the prices posted, but hald I known it would cost 450.00 to file my taxed I wouldn't have filed with H&R Block on Shelby Street in Indianapolis, Indiana.

I am trying to get an issue resolved regarding my income tax return. Our income taxes were filed online at H&R Block.com. in the process H&R Block offered a $100 bonus. the option we chose was the gift card from Amazon. On March 13th, $4.00 was deposited to our checking account, the other $2000.00 was wrongfully sent to Amazon. I have spoken with both H&R Block and Amazon multiple times to no avail. the following is a detailed statement of the process i have been through to attempt to resolve this matter.

To whom this matter concerns: The following information is to the best of my knowledge. My wife filed our income taxes(as she does every year) with H & R Block on February 6th, 2019. While preparing the taxes, it was offered to us that we would receive a $100 bonus as a first time filing…

I made an appointment with the H&R Block in Mainz Germany. I spent 20 min with them and took their advice on filing. They were “so busy” that they sent me away to work on my taxes. This consisted on filing a 1040X and then completing the paperwork. 00.

When I went in to finalize my filing they did not even have the courtesy to help me electronically file or even show me what exactly they did. 00 for what? I would like to here back from management. This is unacceptable.

Your company pulled my SSN from the cloud or somewhere & put it on my son's taxes at your office branch. I used the new snap shot of your w-2, but did not file. Only checking to see what I would get.

Not realizing this I filed electronically thru turbo tax and got denied because someone else used my SSN. This started a huge mix up and took several days too figure out. Your branch office helped us, but I had to file by mail and have at least another 12 weeks to wait on my return.

I am in desperate need of my return and usually have it before the 2nd week of February! I am getting more agitated every day I think about it. Called the IRS and it took them an hour to find my papers or it would have been longer!!

Your company needs too look into how this could have possibly happened and fix…

HELEN QUINTA SCHENCK qschenck@comcast.net 7307 WESTMINSTER COURT UNIVERSITY PARK, FL 34201

April 2, 2019

To: H & R Block Complaint Dept.

Subject: H & R Block Complaint

Gentlemen:

I have been an H&R Block customer for over 10 years and have never experienced a major problem until now. I use a desk top computer, Microsoft, Windows 10.

April 2, 2019 8:30 am I completed H & R Block 2018 FULL VERSION TAX SOFTWARE DELUXE FEDERAL AND STATE. The finished report was ready to print……..it did not print for mailing, This is what was printed on top of my printed tax forms “DRAFT FORM - DO NOT FILE. Final form will be available through a program update.”

Following the directions on the screen I hit the update button over and over again…to no avail. I called the 1-800-HRBLOCK (800-472-5625),…

Your company pulled my SSN from the cloud or somewhere & put it on my son's taxes at your office branch. I used the new snap shot of your w-2, but did not file. Only checking to see what I would get.

Not realizing this I filed electronically thru turbo tax and got denied because someone else used my SSN. This started a huge mix up and took several days too figure out. Your branch office helped us, but I had to file by mail and have at least another 12 weeks to wait on my return.

I am in desperate need of my return and usually have it before the 2nd week of February! I am getting more agitated every day I think about it. Called the IRS and it took them an hour to find my papers or it would have been longer!!

Your company needs too look into how this could have possibly happened and fix…

HELEN QUINTA SCHENCK qschenck@comcast.net 7307 WESTMINSTER COURT UNIVERSITY PARK, FL 34201

April 2, 2019

To: H & R Block Complaint Dept.

Subject: H & R Block Complaint

Gentlemen:

I have been an H&R Block customer for over 10 years and have never experienced a major problem until now. I use a desk top computer, Microsoft, Windows 10.

April 2, 2019 8:30 am I completed H & R Block 2018 FULL VERSION TAX SOFTWARE DELUXE FEDERAL AND STATE. The finished report was ready to print……..it did not print for mailing, This is what was printed on top of my printed tax forms “DRAFT FORM - DO NOT FILE. Final form will be available through a program update.”

Following the directions on the screen I hit the update button over and over again…to no avail. I called the 1-800-HRBLOCK (800-472-5625),…

One of the most horrible customer service experiences I've ever had the I areas had told me that they had deposited my IRS tax federal refund in to the bank account on the Emerald card and it was on the April 2nd on April 4th 1 I called customer service Emerald card they told me I had to wait until the 16th and that they Would not verify any banking are card information with me they just told me there was nothing they could do. I will never ever ever use H &R block tax processing system again what

Tax preparers Sherri Wells AFSP ay H and R block totally screwed up my taxes. I specifically ask that the onjured spouse form was completed before sending off my federal . Come back to pick up paperwork she did not even complete it.

Second after paying and sending my efile i look through my paperwork and she Gave all the credits to the non injured spouse. I called to the H and R block and filed a complaint with her manager

I have filed a complaint and have not had a response. Actually tried several times and can’t get a response. How can I get a response. Please

The representative that I tried to work with had limited facility in English but I wanted to give her another opportunity after the terrible service for tax year 2017. No improvement, actually worse because she again could not find " date of birth" on my military identification card.

Still had issues reading typed letters from charitable organizations. Adequate data entry. This year, 2019, H&R Block has new forms that require both filers' signatures but this was not mentioned until the tax forms were completed. When I returned the next day with my spouse's signature on their form the representative was unavailable and no one would sign in her stead.

Ultra inconvenient, so I sent a copy of all the H&R Block forms to the local office with cc to corporate headquarters via registered mail.…

On or around January 29, 2019 I had my taxes prepared by H & R Block in Ladysmith, WI and within two weeks I had received my State of Wisconsin refund. 00. The H & R Block Protection was purchased and I am covered. they were very busy.

Was told they had not gotten to it. *Chris or Patti or whoever answered the phone sounded perturbed. Told me not to call them as they would contact me. 00 and the State of Wisconsin would send me an update.

Today, March 30th and I haven't received anything and don't know what to do next. I inquired again by e-mail. I was told to call the State to find out. I need a phone number or file number as I wasn't sure what to do.

**I thought the 'Protection Plan took care of these high anxiety details. My filing was husband/wife with Social Security and my State…

We have been coming to the same place for a few years and the same lady at the front desk makes us feel terrible with the way she speaks to us. Not only are we the only ones not addresses with customer service, when asked for our personal information does not explain why she needs it.

It makes me feel very uncomfortable with this place having my information. I booked the appointment online After the initial sign in she complained that I was with my partner but as the information shows I am common law and was making the initial appointment but clearly stated my significant other would be with me.

As soon as we sat down, an email was sent to me cancelling the appointment. her supervisor was there and both instead of apologizing gave me unprofessional looks along with saying they are not…

I've been a client 30 yrs. or more. 2017 changed filing office due to move. All went well. Returned for 2018 filing appointment. Block associate searches my name. Long story short. Voice in adjacent cubicle holds negative conversation as my info is read aloud.

Turns out faceless employee did my taxes previous year. As I make appointment she comments "dont give her to me. I'm busy enough". Sadly, she had clients at the time. A disservice to them as well as myself. Unprofessional to say the least.

You still have my business but never again at that location. Harbor Shops Havre de Grace Md.

00 for a service fee. Left office, got home later and was told there was a "glitch" in the H&R Block calculation software. 00. 00, insulting!!! 00 amendment fee. This was not our fault! Never. Ever. Again. Do not use H&R Block, 2625 Lawndale Dr, Greensboro, NC 27408.

And the agent was Jeannie B Fisher.

Sent a email Zero stars

I filed my taxes with h&r block I paid for a representative lawyer to represent me if the irs start harassing me about anything. It is the tax preparer that approved an advance for me and lied to me how much money I would be getting back on my tax return then said I was approved for the advance.

I receive the advance and in a week or two later I came back to file my taxes it was a scam. I never was getting that money I was approved by the loan for because I did the advance before and by my pay stub I show them I get approved.

How did I get approved in the first place, the representative lawyer I paid you for against the irs I need them to represent me on this scam saying I have to over pay my refund.

Had taxes done on 3/11/2019 at H&R block in potosi mo. Was never told cost of tax prep til I got home and was looking at papers and saw I was charged $340 for standard deduction head of household with 1 dependent, no itemizing at all.

$416 dollars total with other fees. I called into office and he said he would give me back $90. I use to always have my taxes itemized in the past at another tax place and it was never over $200.

I feel I was overcharged at least $200. What is the price for a standard deduction married filing separate, no itemization? Won’t ever use H&R block again.

) to cancel my corporation at the Liberty Plaza, Erie,Pa. site. She asked me if I cared how long it took and I did not care. 00 to complete the cancellation in 2019 after the 2018 cancellation.

One of your tax preparers did my return wrong for the year 2017 I now owe the IRS $10,000.00 due to my return being wrong. I am 93 years old and have no way to come up with $10,000.00 dollars.

Sincerely, Maurice Smith 432-935-2650

I purchased H & R Block software, completed it, then had the local H & R Block office review it. I needed to review an additional tax form before filing. I was directed to H & R Block web site and somehow ended up online for online tax return preparation, even though I already did it with the software.

I was unable to reach a representative to cancel that online tax return and could not cancel it. I do not want to pay for it. Please delete the early start of that online tax return. Thank You It's extremely difficult to reach an representative to remedy this problem.

I was told from sbtpg 877.908.7726H&R block bank is still holding on my refund since 2/27/19 I need to know when are they going to release this to my acct? my acct m&t bank routing 054000030 my acct 5502819262 as of 2/27/19 its in the acct of avista bank routing#044111191 acct# i9810178577192436 h&r bank need to know when are they gonna release my refund in amount $1,026. been over 3 weeks tax 2018

Hello, I spoke to your corporate office some time ago because my 2016 taxes was done incorrectly by my local HR block and they would not take responsibility. I only assume you spoke to them and then I received a call from the person who runs that office Melisa Radeke and she stated that her office would file the amendment and that they would pay any late and or penalty fees.

I had been waiting and waiting and waiting on the answer from the IRS office about my amendment and checked with Priscilla Harris as to why I hadn't received any notification yet. Priscilla apparently contacted the IRS and they stated I would receive something in 2 weeks.

A few months went by and nothing but I did receive a letter stating that HR Block would not be taking any responsibility nor pay any penalty or late…

Someone got a hold of my emerald card and took all the money off my card I don't know how they found out my pin to my card what can I do? I never recieved text on my phone saying money was being taken out

Droped off my tax documents at one of the offices that had prepared my taxes previously and was notified that the preparer could not do it and it was transfered to another office. Was assigned another preparer and months went by without any progress. After 6 monthes of emails and office visits the agent was incapable of doing the return!!!!!!!

As a reuslt I was sent over $5,000.00 worth of penalties and fines from the IRS.

Filing a complaint and hoping they Fire the Preparer and paying the fines!!!!!!

My mother and I, Yvonne Howard, are regulars at H&R Block. We have been getting our taxes done, with no complaints, at the same location for several years in Clinton Township, Michigan on Garfield Road. We have also been getting them done by the same tax specialist, Sotira Rrumbullaku, for a few years.

This year we scheduled nothing different to have them done by Mrs. Rrumbullaku on March 2nd, 2019 at 2:15pm. We arrived at 2:15pm on the nose and was addressed by the office manager, Cynthia Zalewski, who simply told us that we'd be with her and to follow her.

We paused and asked where was Sotira, whom we scheduled with. She told us that she had a family emergency and would be out of the office for a few weeks. We hesitantly agreed and followed her to her cubicle, where she began handling…

Dear Corporate Office of H & R Block:

My name is Yvonne Howard. I have been a customer of H & R Block for a very long time. I love all of my previous tax specialist, but today my son and I walked out of H & R Block very disatisfied. I had an appointment at the tax office of the Imperial Plaza in Clinton Township, Michigan, to meet with Sotira Rrumbullaku. When my son and I arrived at the office for my appointment, Cynthia Zalewski came out to the desk and told us that we would be meeting with her. I asked what happened to my appointment with Sotira, and she then explained that Sotira had a family emergency and would be out of the office for a while. So we met with Ms. Zalewski. Ms. Zalewski, while doing our taxes, was very quiet. I had to ask her at one point to explain what she was doing…

Started by taking a picture of my W-2 on h&r block web site to get an idea of what I may receive. My son went to one of your tax office too file and when he filed everything was correct, but the picture I took previously somehow transferred my SSN to his 1040 from your cloud or something.

I was not aware of this until I tried to electronically file mine thru turbo tax online. The IRS rejected my taxes due to someone filing using my SSN. I called the IRS and started an identity theft process. My son said the IRS excepted his taxes, but when he checked on the status of his refund the IRS could no locate his taxes.

This is when I noticed my SSN on his 1040 form. We called the h&r office too which they recommended me calling the IRS, but I said this is your problem so we made an appointment.…

Form 1040 worksheet does not add correctly for 4a IRAs, pensions, and annuities although the taxable amount in 4b is correct. I have less gross income showing than the taxable amount which potentially could cause an edit failure at the IRS.

Contacting a person using your HELP automated system seems impossible.

I have used H&R for 20 plus years and this is the my complaint.

I would like my money refunded because H&R Block has caused me nothing but a headache. Our preparer apparently cannot read numbers. He did not put in our correct checking account number and now my checks have gone back to the IRS and NYS. Not fair.

00 dollars I was stunned, and couldn't do anything about , do u realize how much of my refund that takes away from me? very unsatisfied customer... Thanks.

PURCHASED H&R BLOCK SOFTWARE NOT WORKING I HAVE ALWAYS USED TURBO TAX IN PAST NO PROBLEMS CAN NOT INSTALL EASY TO INSTALL

We filed our taxes last night with Mr Frank Pickel. Mr pickel was the best tax preparer I have ever had and the front receptionist, Charlotte I think was her name, was as sweet as an as a pear. The reason for this complaint is the office manager was absolutely out of line!

Mr Pickel asked her a question about one of the forms and just helping him out she was rude and just putting him down she is just an awful manager from my standing point. When Mr Pickel asked me how much of my HSA had been withdrawn Lynann Mooney got in my face in an intimidating manner saying that the IRS would ask me about it and

if I cant prove that I used it for the purpose of the HSA then I would be penalized. As I was trying to recall how much exactly I had refunded to me out of the account, Mr Pickel asked us if…

I am absolutely disgusted with the h and r block in Tamaqua pa. 00$. Setup an appt later that day,taxes prepared ,woman stated I owed 376$ . I was livid. I had no other choice but to pay this amount since my taxes where already prepared .

I then ,proceeded to supply her with the ssc and birth cert needed ,a few hours after leaving this appt I get a phone call ,bot from this preparer ,but from the receptionist,apologizing for this other woman's mistake which was that she shred up ALL the documents that were needed to file my overly priced taxes that day .. Well I was told since I was unavailable to bring these documents to her again ,that I needed to txt the receptionists personal cell phone these doc, or she will not process my returns.

As I was getting even more disgusted, I had no…

I made an appointment for Sunday 2/17/19 at 4pm (and there was also an option to schedule for 5pm).

The Friday before my appointment the office called me and requested I drop off my paperwork in order for them to expedite my process and be ready on Sunday. While on the phone they consistently asked me to change my appointment to 2pm or 3pm. I let them know I could not because I work. “IF” I got out of work on time I could possibly make it by 315-330pm but I prefer to keep my 4pm appointment to be safe. The lady immediately said ok perfect I will schedule you for 315pm. I again repeated myself and let them know I wanted to keep the 4pm appointment. They said I could not keep that appointment because they are closed at 4pm. I let them know the website offered 5pm, why would it offer 4pm and…

I've used them off and on gor for over 20 years this was the first year that my State refund was intercepted to pay fees and advance money. Owed to HR Block. I was NOT told . It was ALWAYS taken out of my Federal refund.

I would have Never done it and will NOT AGAIN.

I have joint.custody of Montana my little girl .I don't pay child support I have her over half the time ..my problem is me and her mother take turns claiming her every year .when it's my turn I can't do it unless she's there and signs .but she can go in to your place and do it with out me that's sexist .you won't equal rights how the hell is that right .you automatic figure a man don't raise his kids and it's the woman .

Received CD in mail. After purchasing Fed and State returns CD does not load. The company rep stated they do not give refunds. Will be contacting bank to stop payment. Tried downloading several times. Won't use H & R again

I filed online and received my tax returns via direct deposit, This all occurred last week.

1. The online program does not allow any way to claim my Mortgage insurance Premium. 2. the day after I filed I received a W-2 I had forgotten to enter, so I am trying to file an Amendment online. 3. The first question says it appears I have not yet filed my return online, even though it shows online that I did. . 4. When printed several forms said not to file as the forms are apparently not approved for filing via mail. 5. I decided to take my amendment to an HR Block Office in Parker Colorado, and Ruth said she could review and prepare my Amendmentg for mailing with the correct forms for under 100 dollars, but could not do it until mid week. I called Castle Rock and they said they could do it for…

On the web site it does not state your priced is higher than &59 for basic 1040 no matter what the location. It does not state you must go to a corporate or franchise location to get the $59 fee. That should be made absolutely clear so that people can get their maximum amount.

After completing my 2018 tax return forms, my check for payment for the service was refused. I understand it was Telecheck that did the refusal, but you subscribed to Telecheck. The grounds for refusal were completely baseless. The manager at my bank we incredulous.

At that point, who knows more about my financial affairs that HR Block. You look so silly as a result. Great way to treat a customer!

I have used the software before and this time purchased the download version. When I tried to import last years file I kept getting an error message. Tried getting telephone support and what a joke. I kept getting told I was reaching the software dept but after hearing my issue was again told I have to transfer you to the software department.

After an hour on the phone and 4 transfers I still was being told I had to be transferred! And because I purchased the online version I cannot even return for a refund. 00 for absolutely nothing

Worst experience ever. 4 o’clock appointment and it’s now 5. The preparer acted as if she didn’t know she had the appointment. Said she had to eat. Ridiculous, rude, and unprofessional. Will not return here ever. And will tell all my colleagues and friends to choose another location.

Made a appointment on Tuesday had taxes done for 2017 and 2018. Told they would have to double check 2017 taxes amd would do that Tuesday night. Now Friday. I called and was told my taxes were just put aside because they were busy with clients. What am I.

I believe that H&R Block is unfair to retires. 00. Tax preparation for a retiree, no matter how simple the return is, starts at $139. And then more fees are added if there is interest to report. I paid just a couple of dollars less for the reporting of my interest than I received in interest.

And the interest reporting fee increases with each increase in interest.

Also they charge $59 for the preparation of the State return even if there is no state taxable income. My tax return ended up costing me $209 even with a $25 coupon. I am accustomed to paying less for things as a retiree, not more.

Retirees are a segment of our community who usually have less of an income than the taxpayers with W2 forms, and they should not have to pay more for tax preparation when the return is a simple one.

We are writing in regard to the H&R Block office at 248 Country Side Plaza, Mount Pleasant, PA 15666. We had an appointment for today, Feb 4, 2019 at 2:00 PM. When we got there the office was quite busy but we didn't worry because we had an appointment.

Well after 30 minutes of waiting we were told that they were running behind which was fine but that we would have to wait longer because there was someone else that had walked in with no appointment before us and wanted to see the women we were scheduled with (Beverly Queer).

Now we understand that she was behind but we had the appointment and to have to wait until someone who just walked in would go before us was not right. The receptionist was so unprofessional when we went up to cancel the appointment, all she could say when I said but…

Timeline Tax Return Filing 1/20/2019 Date Action Taken 1/20/2019 Filed 2018 taxes with H&R Block Located 16852 N Cave Creek Rd, Phoenix, AZ 85032 Doreen Ugalde is the Senior Tax Analyst. Also, I applied for the Refund Advance on that day.

1/23/2019 Doreen called from H&R Block office stating the Pin is wrong on the return. She also said the return was rejected by the IRS on 1/23/2019. She also stated that she will re-apply for the Refund Advance for me because my return was rejected by IRS on the 20th.

1/23/2019 My federal return was accepted by the IRS.

1/24/2019 State return was accepted by Arizona.

1/29/2019 Received Arizona refund on the Emerald card and H&R Block took their fee of $350.00 approx.

At the time of the filing of my 2018 taxes I applied for the Refund Advance loan and…

I even told the woman lisa uphsus in the batesville office that our vehicle reg were deductible an she said no it wasnt well i lost that deduction. She totally screwed us on our indiana state taxes.

THEY ARE A BUNCH OF LIARS AS I JUST SAW THE COMMERCIAL SEVERAL TIMES AND IT STATES YOU CAN GET UP TO $3,000 CASH ADVANCE WHEN YOU FILE IN PERSON OR ONLINE. I WAS TOLD YOU CAN ONLY DO IT IN PERSON BUT THE COMMERCIAL STATES OTHERWISE. I COULD HAVE HAD MONEY A FEW WEEKS AGO WHAT A JOKE.