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HSN

1.5
44 complaints

Complaints

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Goldie Pitchford

Jul 18, 2018
0

I have been charged $1423.86 for items that I know nothing about and DID NOT order. The bill is due 8/5/18 and received 7/17/18.

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Rosalie Brainard

Jun 16, 2018
0

Purchased Arlo Security cameras for Home in Florida in order for us to observe Home while not there! One day after we left the state, we received emails from Argo saying none of our cameras were functioning. We called Argo to see if they could address the problem.

Were told they couldn’t fix the problem. Called HSN to document complaint for us. Said we would return cameras when we return to Florida. HSN informed us it would be beyond 30 days so they would not refund us. What is the purpose of security cameras if they don’t work when away from our home?

We cannot return home within the 30 days they require for returns. Obviously, HSN is not testing their products and selling products with false advertising! In addition, they will not honor the refund under our circumstances! I offered to…

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LaShell Gilliam

Mar 17, 2018
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I received a coupon for 15 dollars off of 30 dollars called in on a 39 .99 order can’t use on this item . I was so upset I feel you should’ be able to use on what you like, I was upset before Christmas on a tablet 80 dollar I paid 130 I didn’t want flex payments that’s what I was set up on ,I wanted one payment to avoid that ,again today I try hsn a disappointment.

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Deborah Powell

Feb 24, 2018
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As much as I appreciate Iman's pants/jeans, it would really help the customer to know more about the sizes as far as giving the exact length of the item. PLEASE PROVIDE THE LENGTH IN INCHES in your very LONG advertisement of one item.

What is long to you may not be long enough for me. how about including the sizes on the screen along with the price and shipping costs AS QVC DOES. How can you place an order for an item when you don't know all of it's specifications and it is not added in-line either.

YOU NEED TO GIVE THIS INFORMATION ALL THROUGHOUT THE ADVERTISEMENT. THIS IS AGGRAVATING. I RECORD THE PROGRAM, PLAY IT BACK JUST TO SEE IF I MISSED IT. Thank you.

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Jessica Thomas

Feb 8, 2018
0

I have been disrespected by HSN customer service for a while now they deleted my account because they said I was returning too many items it is freedom of speech we can return whatever we don't like and they shouldn't have a problem with it and then when I called they were very nasty to me about it and disrespectful.

Some of the reasons things were return is because I was being deployed the other reason is because I was busy caregiving for my mother sister and brother didn't have time to deal with the items that were delivered to me so they had to be returned but I shouldn't be disrespected because I had to deploy to a different country.

And they should reinstate my dog on account because now they belong under QVC and I am a customer of QVC that I didn't like I don't appreciate it being…

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Linda Holder

Nov 16, 2016
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I ordered 5 NFL throws on the same day, I got 4 out of the 5. When I called to check on It they told me it was in process. So I asked about another item I had not received.

So they transferred me to someone else to answer my questions. This person told me that the NFL throw (Vikings) had been cancelled due to not having any more. But yet they just showed them Again yesterday on tv. Then they blamed issues at their Tennessee warehouse. I am very disappointed.

Think I will cancel my card a go to your competitor.

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Megan

Apr 12, 2016
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I have limited time as a mom of two small children and I went online while they were napping for the first time to buy two pairs of pants from Giuliana's collection. When I went to check out I couldn't because it kept saying "bad address." When calling customer service it's because someone who lived where I live now over 4 years ago didn't pay a bill. Why am I being penalized for someone's bad credit. I have no clue who the guy is. When I explained my frustration on the phone all that was offered was the current price of the items I have for when they get the problem figured out on Monday.

No discounts for my time or troubles. Who knows if the two items I wanted to purchase will be there when the problem is finally fixed and I can purchase something on this website. Poor customer service…

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Dick Foster

Mar 10, 2016
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I purchased through HSN December of 2015 an item called THE CLEVER GRIP for holding cell phones to the vent on my Ford Expedition. The item broke off the little slat it clipped to. After numerous calls to HSN they issued me a refund for this item and told me to contact BELL AND HOWELL.After wasting several calls to them they told me it was produced from EPSON. AGAIN I contacted them and faxed them the original complaint with pictures. After waiting several weeks I again contacted Epson and was told it was transferred to the Corporate Office.

Today is 3/10/2016 and when I called about any status on my claim I'm now being told they have no record of my complaint. Since I was asked to leave again a message at Corporate, no answer. Epson has waited so long the part for my Expedition is no…

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Cindy Johnson

Feb 26, 2016
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I recently purchased heidi's infinite magic pearl necklace on the Home Shopping Network, 452-451. I love the design, however, one of the magnetic clasps detached from the pearl. I was surprised to see it was fastened with a very thin string with a gold colored string at the end. This necklace is very heavy to have such a weak construction. When i tried to re-fasten the clasp, a pearl came off the string. I did manage to refasten the clasp with the string end.

Also, the magnetic clasps release to easily, making wearing and arranging it quite a task, i was late for work today trying to affix it. This is the second time wearing the necklace. I know it is a fashion piece and the pearls are not individually strung, but i just wonder how long before the integrity of the necklace will become so…

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brand mantio

Dec 26, 2015
0

I purchased a pc, that had 30 days protection from home shopping network. 00, or blah, blah something similar. I finally agreed, and he shut my PC down for 2 hrs. I am through shopping with HSN. Never buying another computer from your network and will be sharing my complaint online.

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VickiSue Thomas

Nov 18, 2015
0

In September HSN aired HP Pavilion - the newest technology- a representative from HP was there. They went over all the software that was included in the package. How it came with Smart Friend and 24 hour technical support. I did not receive my computer until the end of September and did not get it unboxed until October.

It has been a complete lemon. I have tried everything to get it fixed. I have been oh hold with the technical department for over 10 hours. They have worked on the machine two times for minutes and then stop before it is fixed telling me they will call back and do not..

On 11/16 I spoke with joceline tobar Melendez one of the hp tech's, she checked the system and then informed me that the Pavilion 's software has a virus. The Virus comes from the manufacture - the tech's…

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Anonymous

Mar 16, 2015
0

I bought my wife a pair of Diamond Rose Vermeil hoop earrings from HSN. I must say she loved them and it brought her the smile that I was waiting to see since long. Thanks to HSN for the wide range of collection they have and made it very easy for me.

Not just jewellery but also they have a wide range of collection under footwear,beauty,kitchen and food, electronics and many more which is quite impressive. Since it was her birthday I have even gifted her a gift card so that she can shop something of her choice.

They have the option of personalizing a message on the gift card which no other company has to offer. Truly impressed by their products. HSN is the place I would definably love to shop in future.

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