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Huggies

2.0
163 complaints

Address

Kimberly Clark Corporation Dept. INT P.O. Box 2020, Neenah, WI, 54957-2020

The majority of complaints involve manufacturing defects, particularly tabs/velcro strips that tear off or are missing, making diapers unusable. Significant concerns about severe skin reactions and chemical burns affecting babies' sensitive areas. Persistent issues with leakage and overall quality control suggest systematic production problems requiring immediate attention.

Common Issues

45% (54)
tabsvelcrostrips
25% (30)
rashchemical burnsbroke out
18% (22)
leakedseeps outsoaked
12% (14)
defectiveforeign objectwood

Complaints

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CYRIL RYDER

Nov 27, 2019
0

I BOUGHT THE JUMBO PACK OF 120 HUGGIES GOLD No4 THE PROBLEM IS THAT THE GEL IN THE INSIDE OF THE NAPPIE HAS HARDENED / CRYSTALISED AND ITS EXTREMELY UNCONFORTABLE FOR MY DAUGHTER TO WEAR. THESE NAPPIES DO NOT SOAK UP THE URINE AND ARE FAULTY. I WOULD LIKE A REFUND OR A REPLACEMENT REGARDS CYRIL RYDER

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Gordon Cork

Nov 15, 2019
0

01:49 PMCustomer Whereas CTV's the Social continues to employ Jess Allen, a racist and divisive figure and whereas your company sponsors this behaviour I hereby henceforth will boycott All of your brands and will encourage others to do the same.

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Antonio Fisher

Nov 7, 2019
0

I bought a pack of Huggies number 5 and more than a dozen of the nappies were damage. I never had this issue before. I would like a refund for this horrible pack of huggies. Thank You.

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Chardonnay October

Nov 6, 2019
0

I am so pissed I have contacted huggies with an complain in mid August already I tried to follow up numerous times but a dead end I spoke to a consultant in London she took all my details I have received a reference number as well which is 022142579 Can someone pls get back to me I am at the verge of taking this matter further

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Thobeka

Nov 4, 2019
0

I bought Huggies extra Care few days back for my new born and these nappies they are leaking my son is starting to develop a rash due to your product .at night I have to change him 3to4times coz he wakes up wet even the clothes.I tried to call on Friday but iwaa on hold for almost 30mins..I'm so dissapointed idont know what to do or I must change a brand please get back to me on 066 099 1742

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Chris

Oct 22, 2019
0

I bought the large wipes bag and it is very dry and the sheets are smaller.

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Letittica Trosclair

Oct 10, 2019
0

I recently started using the huggies pull ups and every hour or two the training pants are leaking through my my kids clothes I thought it was a better protection brand them pampers but I guess I will be going back to that brand

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Jessica Fitzgerald

Sep 18, 2019
0

I bought a box of huggies from walmart and every diaper I have used out of the box has torn apart at the side. I have never had this problem with these diapers before as I've been buying them for 6 months now since I got guardianship of nephew and neice.

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Kurt Purpura

Sep 14, 2019
0

I recently bought a pack of size 7 diapers at one of my local stores. We use 1 diaper out of the package on my grandson before he went to sleep at night. When he woke up in the morning he had a terrible rash on him.

We didn't use anything different as far as shampoo ,soaps or detergents so we are assuming it was the diapers. We throw the rest away. Thought I would pass this on so it can be solved. Thank you

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Ntombovuyo

Sep 13, 2019
0

I'm very disappointed with the last giga pack that I bought of huggies always thought this is the best nappy brand my daughter is 2years and 6 months been with you guys since she was a month old but the last pack about 10 nappies in the pack didint have the side ties to keep the nappy tight on my daughter's bum I feel like I wasted my money and

to think that I have been with you guys for 2 years is very disappointing and iam expecting my second born I thought I wouldn't have to think of a different brand to use but guys iam disappointed really!

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BRIDENE VAN DERMERWE

Sep 9, 2019
0

Good day, I am complaining about Huggies no 5. We buy Huggies no 5 for our baby Lia, but lately it leaks a lot. We are definately not satisfied with Huggies anymore and are thinking of buying Pamers in future.

BRIDENE VAN DER MERWE TEL 072 342 9799

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Samantha L Varble

Aug 30, 2019
0

I have a grandson and every diaper brand of huggies leaves diaper lent on his privates and gives him a rash. Huggies movers I like huggies they keep him dry

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Marcus

Jul 16, 2019
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The Huggie diaper break my baby out so bad and I’m guess it’s the blue dye that’s in them but it’s totally not safe and need a better way to go about this situation!!!

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Yenifer Gonzalez

Jun 23, 2019
0

We bought the box of huggies and they are really bad made from the in side and out side went you touched them they are so hard you can feel like like pises of broke glas my 3 months old baby got a really bad rush, and is not just one diper is the hold box. I'm really disappointed.

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Krystle ellenbarger

Jun 9, 2019
0

I bought a box of Huggies diapers for my son size 6 the tabs the velcro piece wear on their backwards we were not able to use these as I buy Huggies because there is a better brand I just wanted to let you guys know so you can fix this in the future thank you

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Tiffanie Cabrera

Apr 7, 2019
0

Huggies are the worst pampers to purchase. When my newborn urinates, the urine seeps out of the pampers leaving his clothes wet. I am very disappointed. I do not recommend these pampers to anyone.

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Jennifer

Apr 3, 2019
0

I have been using Huggies since my baby is born last year and I really like it because is affordable and good brand. The problem is I have bought a dry comfort. And my baby developing a rush at back and he always scratching himself and is very painful.I would like to say please reduce a perfume because of our sensitive skin baby .thank you

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Ayabulela

Mar 31, 2019
0

On the 18th of February I received a Call based on a complaint I had launched reference number is 022 004 034A. I was told my voucher to purchase another pack of Huggies would be delivered to me in the next 3-4 weeks. According to my calculation 4 weeks ended on the 18th of March we approaching April now.

You can contact me on the above email address or 063 413 4791.

Regard A.Babi

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Shelbi Aase

Mar 30, 2019
0

I was horrified My 2 children 3 and 1 last week I for the first time used your brand Huggies pull ups and diapers then both my children when I went to change them had a horrific rash on there private area, so bad I had to rush them to emergency clinic where the the doctor did definitely determine they both have severe chemical burns from your brand diapers. they may be scared the chemical burn is that bad. so I want someone immediately to contact me to discuss this asap. trust me lawyers are waiting to take this case.

sincerely concern Shelbi Aase 410-507-5662

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Shakela Mayfield

Mar 21, 2019
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The tabs on the diapers are falling apart before my daughter puts them on I've had at least 5 do that in the same box

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alin li

Feb 26, 2019
0

I used huggies very much before, I have been using it all the time, but I have a problem with this box now. I have never had such a problem before, I am very disappointed.

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alin li

Feb 24, 2019
0

I used huggies very much before, I have been using it all the time, but I have a problem with this box now. I have never had such a problem before, I am very disappointed.

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Samantha clemente

Feb 24, 2019
0

My daughters private partshave second degree burns, since she's been born I've used pamper on the 20th I bought box size 4 two big bags in the box I've used maybe 10 and she developed this very red sore rash to the point it's bleeding how can I go on about getting my money back and returning these bags I don't have my recipt

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sumaya

Jan 23, 2019
0

hi. had no issues until now. i am very disappointed with da quality of 2 packs that I purchased. In the 1 pack the Velcro sticker is not cut correctly and was forced to use it at times with a pin and the 2nd packet the Velcro is detaching from the join even before I can use them.

i spent a lot of money on reject diapers please assist!!!!

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Willie minner

Nov 16, 2018
0

I purchase a pack of diapers over the weekend when I went to open them and use it for my child that have no sticky tabs on either side of them throughout the whole box

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Tamsin

Oct 11, 2018
0

I have been purchasing huggies gold nappies for the past 11 months now and have been very happy with it UNTILL NOW. The new huggies Gold nappy is terrible. I bout the box/bag and i am very disappointed. The sticky part brakes off completely making the nappy useless before i have even used it.

This nappy feels a lot cheaper in quality now, but the price went up. I am really dissapointed and upset. I would like my money back as this nappies are useless to me now. It is really pathetic how things change to rip off the customer.

Don;t let me start with the wipes which i also buy in stock off. Increase price and shrink the size should be your motto. I AWAIT YOUR FEEDBACK. I have pics if you need as well as slips.

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CHESLENE

Aug 29, 2018
0

Good day, I have bought huggies 3 x in a row now and every time there is something wrong with the nappie, Either the sticky tabs ain' t there or it rips off as you fit the nappie to babies bum. Well this is a manufacture issue and I don't understand why consumers has to face this day after day.

I am very disappointed as right now i have to use pins to hold my babies nappies... this is not fair to me as a mother, spending as much on nappies and not getting satisfies service in return. the shop wont exchange it as I don't have a slip for it.

I expect feedback regarding this matter as soon as possible, not only is there a mother involve but also a baby as well as a toddler.

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Sekgapaneng Sello

Aug 21, 2018
0

Good morning

I have brought Huggies for my baby and I am not happy with the quality of them cause they tie the side things that hock the nappy on the side I took them back at the store but they said they can't take them back because I have opened them . I am really disappointed in Huggies

Regards S E Sello

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Lexi

Jul 22, 2018
0

I have bought these diapers for my daughter and she has broke out and is red all over down there. She fusses and screams whenever I try and put them on her. 00 for a big box and I would like a refund because I’m refusing to put these diapers on her and I don’t want my money to waste.

I’ve read some reviews after this happened to her and seen that she is not the only one this is happening to. I will not be buying anymore of your products because of this incident. Thank you for your time and I hope you take my issue into concern and fix it. Have a nice day.

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dolly smith

Jul 13, 2018
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i got my son the huggies pull ups and has not held up and leaked through everytime not happy with your product and won't be buying them again

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Nokuthula Rasi

Jul 8, 2018
0

I have been using Huggies for my son but lately, I find some nappies don't have the wings to close the nappy so I would keep them and use them when I'm at home and use tape to close them. I am not happy at all with this. I used to think maybe it's just a mistake but now it's a regular thing. I love Huggies and I don't want to change because of the price suits my pocket. Thank you.

Regards N. Rasi

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Linda james

Jul 6, 2018
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My baby just started wearing Huggies I just wanted to change and try something new it broke him out so bad he's whole bottom was red all he did was cry never had this problem before until he started wearing Huggies never no more

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Katie McGuire

Feb 23, 2018
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Good afternoon. Unfortunately, today we bought our first 4 boxes of newborn diapers at Walmart and they were all defective. It seems as if the diaper had previous moisture inside at one point which in respect, made them very crunchy feeling.

I am very dissapointed in this because we heard very good things and our baby will be here in less than 6 weeks. Thank you.

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aaron

Feb 11, 2018
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Hello I am writing to you today to inform you that I purchased a box of diapers snug n dry 66 count size 4 after opening the box the first 5 I pulled from the box either had missing tabs or only one I have used huggies for all three of my children and never experienced this before I am a single father of 4 and I depened on the products I buy.first they are not cheap. i just hope you can make this right for me i bought these on 2-6-2018 the upc code is 3600043106

thank you for your time

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Christabell York

Jan 31, 2018
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Hello, I want to make a complaint of a box of diapers I bought for my 4 month old. I have a box of size 2 (186ct) Little Snugglers scew#0 36000 40760 0 that I had opened a few days ago that about every other one, the Velcro side rips off as I open it to put it on my baby.

I always buy your product and have never had this problem before? I've already opened the box and have used about a quarter of the box so I cant return the product? Any suggestions?

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Kylle nelson

Jan 28, 2018
0

I love huggies the oy diapers I'll use but I got a box of huggies snug & dry size 3 at Walmart well I went to get some out of the box and a lot of the sleeve of diapers was stuck to the plastic and ripped and the box of 198 cost me a lot

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Benazir Mirza

Dec 9, 2017
0

I purchased Huggies snug and dry and upon using them I noticed the latch to close the diaper was put vice versa so I couldn’t close my sons diaper at all. Very frustrating when you realize you can’t close the diaper.

I had to twist both sides so that it could close.

Also, I’m shocked that target and Walmart brand diapers hold up way better to leakage than does Huggies. I found my sons pants soaked on 3 occasions using Huggies and I never had any issues with any other brand such as pampers, parents choice and up and up.

GOOD BYE HUGGIES I WONT BE MISSING YOU!

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Tamara Hofmann

Dec 8, 2017
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Good Morning, I am a 49 year old grandma and have a 3 1/2 year old grandson in which I am raising. I have bought Huggies diapers for my grandson since he has been born. I even used Huggies on my 2 children growing up.

I have ALWAYS been HAPPY with the results of Huggies, but the last case of Huggies Night Time Diapers Size 6 I bought are NOT UP TO THE HUGGIE STANDARD! In the case, probably 8 of the tabs have broke, ripped off when trying to put it on and for the last 5 nights there have been leaks which results in me having to wash bedding everyday because the diaper is not working.

I feel very aggravated and hope Huggies is not reducing the quality of the diapers they make. If it helps, the case was bought at Walmart on Veterans Parkway in Bloomington, IL. Now I am afraid to use the…

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Makeesa Khan

Nov 27, 2017
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Crazy leakage even with baby not waking for her cuppy. Also she broke out in a significant rash.

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Olivia Ann jines

Nov 22, 2017
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Purchased the wrong size diapers didn't realize until I opened them, and now can't return them back to Walmart store, I need a size 4,

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Heather Morales

Oct 4, 2017
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Hi i bought a pack of the huggies slip on diapers and i noticed on a couple of them that they didn't have the velcro on the side to close up. Other than that we love huggies diapers.

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Chanel

Sep 23, 2017
0

Something needs to be done about y'all cases of pampers come with bugs literally inside a bag of closed pampers. I'm not the first person its happened to I'm its getting outta hand. You all need to do a sweep of the factory cause yall y'all have bugs it ridiculous.

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Stephanie

Nov 28, 2016
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I bought a box of 100 snug and dry diapers, and 90% of them were missing the left side tab to hold the diapers closed. I couldn't take them back to the store since I didn't have a ride, and huggies complaint department was closed for thanksgiving.

I called huggies today and they were very nice. They are sending me a prepaid paid card to buy diapers with, and there was no hassle about it. I understand that with any manufacturing, there can be problems that are not caught before the stuff is shipped, and it did suck not having good diapers, but huggies made it so easy to get the problem fixed I will continue to buy their diapers.

My daughter likes them, they don't giver her a rash, and they last all night.

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Ariel

Nov 23, 2016
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I brought a box of diapers andy child was in it for like 20 min and peed through it

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Candance Bedgood

Nov 2, 2016
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I bought 4 packs of Huggies snug & dry diapers for my son. They have broke him out terribly. My family is on a tight budget, and obviously he won't be able to use the diapers. I have no clue where my receipt is, I didn't think this would happen as he can use any other brand of diaper.

Is there any way I can have a refund to buy a different kind?

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Bridgette whittaker

Oct 30, 2016
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My complaint is that i started using huggies on my 18 month old son. The product left him with redness and a horrible diaper rash. He also was peeing through the diapers very easily. I have switched to luvs. They are much better for him.

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Jan Howard

Oct 28, 2016
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I think that your commercial regarding new mothers and needing hugs leaves out a large section of the population. In the ad there is not one woman of color, I. E. I think you should think about being inclusive in future commercials.

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Michelle Smith

Oct 27, 2016
0

Good day I a mother of a 20 month old boy I have never had any complains about huggies diapers, but seriously I bought huggies diapers on Monday 24/10/2016 at shoprite charlesville and my child only used it for 1 day and his bum was red and water blisters on his private part it is very unbearable for him and me I was up whole night with him and

I am a working single parent tell me what do I do with the rest of the huggies diapers I bought and who will refund me now. Very disappointed customer but understanding too

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Amber

Oct 27, 2016
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Hi I have a 5 month old son and we have currently been using huggies snug and dry and little snugglers . Every night he wakes up soaked due to the diaper leaking out the sides and the back. He can't even go 8 hrs without being wet.

I was using size 1 thought that might be why they were leaking now he's in size 2 and I still have the same problem please fix your diapers .

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Stephanie Hightower

Oct 26, 2016
0

I bought Huggies for the first time and urine leaked right through the diaper I thought this was going to be a good brand of diapers for my child..

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