Humana

HUMANA THANK YOU FOR DENIYING MY WIFES BENNEFITS AND PUTTING HER AT RISK WITH HER HEALTH CONDITIONS. IAM LOOSING MY WIFE THANK YOU FOR USING FEDERAL FUNDS ON SOMEONE ELSE

Discriminated! This will need attorney advice! Not filling prescriptions because the pharmacist THINKS the patient doesn’t need it is DISCRIMINATION! Not even giving patients the option for pre authorization so the doctor can state why the patient needs the medication!

Humana will NOT address the issue with their system! It's apparent that they have changed something with their system. In the middle of the year they have changed my Primary Physician, without my permission, claiming my physician no longer shows up in their system!!!

BUT, ALL OF MY CLAIMS HAVE BEEN PAID. They will NOT acknowledge that the problem is on their end. So I am forced to take the primary that they give me. They problem is theirs!!!!!

Worst customer service. As a provider I called in to get Authorization status and they transferred the calls to different department without intimation. When I called in again and asked to a supervisor they never transferred the call to supervisor and hung up.

Jaden Ref # 2000323405931 Bonnavie Ref # 2000323436275

2 out of 3 Customer Service agents just now were incomprehensible.

This is not acceptable.

First someone, female, at 800-457-4708. Sounded like she was speaking from a tin can, plus the non-native language problem. She finally offered to transfer me to someone else but got put on hold too long.

Later, in the Humana Clinical Review, an "Anna", that was almost impossible to understand.

This Is Not Acceptable!

I've reached out to Jean Joyce on May 16, 2023. S 08/16-12/22/22. The services were denied for no auth; I've provided all the auth numbers to her in which she assured me that she would send the claims back for review.

She did absolutely NOTHING BUT WASTED MY TIME. She didn't follow through with her task, and I will report this to the state if we do not receive payment ASAP and we will NOT wait for another 30-60 days!!!!. Humana provides very poor service to their providers !!!!!

The customer service agent told me that I will be playing a copay of $47 for medication mounjarno in which I change insurance. And when I went to the pharmacy tell told me that my copay is $547 is my whole check.

In which my another insurance I was going pay $200 which was fine with me. They won’t fix it or examine why $547 copay or what happened to the $47 that I supposed to pay. If a insurance agent called to tell you about another insurance company .

Don’t change because I felt that they lied to me.

Lied to by 8 people about my medicine shipment. All told me scrip shipped 4-21. Didn't ship till latest I heard is 4-26. Bunch of liars.

Finally John in pharmacy told truth. Bunch of sorry people.

When I was solicited for joining Humana Medicare plan a booklet was sent to me concerning medications and the tier the were in. The person who solicited me said the tiers were in the booklet and that’s what I would paid for the medications and that is a lie.

I tried to call this sales person several times and also your customer service left messages for her to call me and this person never calls back and she works for Humana. Now all of the prescription I renewed as a much higher price then according to the booklet that I have. 00:which you lied.

About ten plus people talked to have the same problem. 00 per year . You are a rip off company and stealing from old people that are on Medicare and who can’t afford it. Shame, Shame on you and you only look to take people over the coals.

You…

Needed information about getting home health.Spoke to 8 people.Nobody was able to help me.I can't believe the people u have working for u have no knowledge about anything. I spend a total of 5 hours dealing with these jokers. What are u paying these people for?

Been customer since 1/123 still ca not get through to order supplies spoke to them they don’t have a fucking clue how to talk or help dot that is a senior Humana help me you have yet to do it we’re seniors for gods sake help help help help help help help help help help

I have called about a dental claim for the last 12 months and I have a case # that I was given 1000350270665. I have spoken with 2 agents that didn't want to deal with my case . They did not say please hold they just left me on the line.

I called back again each with a wait time. I asked to speak with a supervisor and that's when they hung up. What kind of customer service is this if someone needs help.

Dental, said cheaper if I self pay did 3,600, then sent to Humana anyway they still have my money won’t give back. Ormond family dental in ormond beach Fl 32174

I have made 3 calls asking for list of dentists in network in Naples Florida,,was promised the list would be emailed right away,,I have not received list yet,,perhaps I should be looking for a new provider,,very dissatisfied with customer service,,very unprofessional,

Ormond dential wanted me to pay up front 3,600 plus to be cheaper, not to use Humana. I did then they sent to Humana, it was denied due to other provider. Now they won’t return moneys, they used NO codes you cover!!

Called you three way, nothing done, prob. HELP!!!!

) Matos at the Dedicated Senior Medical Center at 13719 Lorain Rd. in Cleveland, Ohio. Your agent was scheduled to be there between 10:30 and 1:00. I was there just before 10:30 She was not there. Someone called her; she said that she would be arriving within 10 minutes.

She did arrive sometime after that phone call. 45 minutes later, while I was patiently waiting, I learned that she was at the facility ON HER PHONE. At that time I decided to leave. Your agent knew that i was there!

I believe that your agent was rude and disrespectful not only to me but probably to other clients. I drove 45 minutes each way to see her. I waited 45+ minutes to see her. As I get older my time becomes more and more valuable. I gave up…

Customer service is horrible. I have only called a couple of times but both times the representative was terribly rude. I just don't call with any questions because of the poor customer service. I had ask a simple question regarding the transportation company who takes me to appointments.

She was rude and said she couldn't help me because it's not Humana who transport me. That they use someone else. I already knew that. I just had a simple question. All she had to tell me that they use Modivcare and direct me to how to contact them.

But the biggest thing is she was just so so rude. Because of this I may look for another insurance company.

7 out of five reading I thought they were better than that I'm telling you from a person that's been abused and getting possibly do a lawsuit this is not good

Call about my prescriptions refills which I thought was taken care off online prior login set up prescriptions online with center well. I found nothing on the site as to me registered my order with Humana on line completed and submitted in May and medications received and co pay paid .

Center well representive spoke with on August 10 2022 told me my Dr. Denied medications on June 7 2022 no one informed me of this. Long horrible service discussion with no help. This is my first experience with new coverage with Humana turned 65 in May.

Very frustrating and discomforting everything is a mess don’t know how to get my medications now have only 2 pills on the one script. Thought this was done online humana and center well did everything I was told to do.

This is unacceptable for anyone very…

I contacted Humana chat support today 8)1)22 wanting to know if my colorectal screening from 11/21 could be included as an activity for the gift card program, which is the Go365 program I had forgotten the name of it at the time Eric, tells me " that should have been billed to us" I wasn't asking anything about billing what does that have to do with the gift card program? Nothing..

I told him it was, as in it was billed to Humana. He doesn't respond so again I tell him what my question is about and he says "it's not his department"Even if it were his department he wouldnt know it because he never took the time to find out He asks what program I'm referring to I tell him again and

he says "that's not telling me much" I don't need to reiterate the whole conversation because you can access…

I upgraded my policy in Feb and I have asked for a primary care physician on 6 separate occasions!! I have been given doctors that don't accept my ins twice. Doctors that aren't accepting new patients 3 times and my call was not returned the last time I called.

Humana is well aware that I am a diabetic and that I was diagnosed with a blood clot in one of my lungs over a month ago!! Humana doesn't care that I am in VERY SERIOUS need of medical care.

They have done NOTHING to help.

my doctor ordered a test to check to see if a nodule in my lungs had changed in the last 12 months.. I get to the hospital and after waiting for over an hour they informed me that Humana was not going to cover the test.

I hate that I choose Humana. This is the 2nd time I cannot get Humana do the right thing. I have spent hundreds of dollars in out of care expense that Humana should have covered through Medicare. I know know why they you to pay them for extra coverage.

They deny all test and prescriptions and pocket the money. Nice profit if you can get into the market. Senior Citizens get denied for essential services then die. I need to invest in Humana before I die.

I changed providers as of Jan t,2022. I know have a medicare advantage plan with United Health Care. I have made numerous calls to Humana because you still have me in the system. Each time someone apologized and said my account was now closed.

I continued don't want any more emails from Humana0 to get emails saying my prescription is being filled.

Also a bill came as an email for my dental policy that was cancelled. Today my email said my prescription was being filled. Humana must not know what they are doing. I am not paying for prescriptions or vision policy.

You are committing fraudulent actions.. Stop now or I will report you.

Misquoted a drug price and won’t honor the price. Internal records show the misquoted price. Called numerous times and each time on hold and the call is disconnected and I do not receive a call back.

I have had an er visit 4 weeks agofound out i have heart issues andneed other tests and my pcp was having trouble getting a preauthoization then i went toa cardolgist aweek ago and still waiting on a prioapprovle my test are schedualed for the 15th at northwest hospital laporte in i called the hospital they said it was pending then i called humana they said theydidnt see iton there the humana gaveme a refence number and

1 800 number to give the hospital i shouldnt have to do all that and this is a heart issue i want to go back to traditional medicare

Where can I begin. I have had a drug plan with Humana for at least 5 years even though I don’t take but one prescription medication for hart burn. I pay 69 a month for this. I went shopping for different coverage and found plans for 12 dollars a month.

I was ready to cancel you and tried calling to let you know that as of January 1st 2022 I do not longer want to have your plan. I was on the phone from 9 am to 5 30 pm.

I spoke to two woman and was transferred twice and then lost the call. It went straight to feed back which also did not work. All I want to do is keep your coverage throughout December 2021 as I can not cancel it before.

I went to my bank nap and of course you already took my monthly payment. I am worried because your very disorganized customer service that you may cancel…

Have had Humana for 2 years. Got a letter on Saturday requesting that I send proof of my marital status by September 17. My house burned down and in order to get the required marriage certificate, the city i live in states it will take 6 weeks which is outside of their time frame.

Called and talked to an agent who was down right rude. Said she would note my account by cant send anything to me that states i have extra time. She flipping tried to hang up on me when asked bout why a company as big as Humana does not have enough cloud storage to keep documents - sorry in my opinion a marriage license does not fall under HIPPA rules. I call B------t.

Really flipping angry about this. Customer Service sucks - hopefully I dont need them for something medically relayed- might get hung up on.

I had to go for pre-op testing for a carcinoma diagnosis (mastectomy) and the driver never showed. The d

I have been new customer two months fails to give medicine doctors requires me take. Several prior medical authorization still denied. Please do not look at the do call free rewards this is an awful medicare advantage program. They are not concern with the client's health.

My husband called about possibly switching to Humana. What a bizarre phone call. She ended up telling him he was not eligible for their plans. When he questioned this she started to babble about if he was a murderer and no one saw him commit a murder he was still a murderer. WHATTTT. Bizarre.

Staying with AARP thank you.

Been going to the same dr for over18 months still can’t get her todo anything about my high blood sugar they never tested it when I fog see them havebeen going to a eye Defoe 18mo he keeps saying my blood sugar is to high just throwing money away now she has quite and her so called treatment plan-has been-put on hold till 6/24 what the hell I’m in paying for if I don’t call wellstone dosent give me any information every dr I’ve been to with wellstone has been this way why dose Humana put up with this

I just spent over two hours on the telephone enrolling for a $13/month prescription drug plan. I was asked the same questions over and over again and had to listen to the sales agent read the cost of coverage for every drug tier for every type of drug, and it was an extremely tedious process.

I was put on hold for almost 20 minutes while the sales agent checked on In network pharmacies in my area. Then I had to listen to a recording that repeated much of the information that the sales agent had already told me.

This was an unnecessarily long enrollment process, and if I had known that this is what I had to go through. I would probably have chosen another company for coverage. You should really look into streamlining this process so that people can enroll more quickly.

I don't fault the…

The attached was received on 9/23/2019. The form was completed an returned on 9/24/2019. Per the communication, refund was to be issued within 12-14 days of receipt of required documentation. As of this writing, I have not received the refund.

I have contacted Humana's Customer Care Team (1-877-255-5078) three times to inquire of the refund, to no avail. No one can seem to answer my question with regard to the refund and no one will call me back. I feel I am getting the runaround.

0/2/2019 PLEASE HELP!!!!! MY MEDS ARRIVED THIS MORNING, I HAVE BEEN COMPLETELY OUT SINCE LAST WEEK WED (9/25) I HAVE WRITTEN HUMANA AND OTHER ANGENCIES MANY TIMES, IT IS A BAD JOKE GETTING MY MEDS EVERY MONTH! I ORDERED ONLINE 9/15, THE FOLLOWING LETTER WAS WRITTEN TO IN-HUMANA AND OTHER AGENCIES: 9/30/19 I have ms, I am on federal disability for the ms for 10 years now.

It is not some exotic disease that needs some exotic rx, I need ONLY aubagio, ONCE a day. (forever) It is NOT that complicated. I need other rx’s but I am afraid to use humana pharmacy because they mess up the aubagio SO badly EVERY month.

PLEASE SEND MY MONTHLY RX OF AUBAGIO AT THE SAME TIME EVERY MONTH TO 5480 N. PARKSIDE, CHICAGO, IL 60630. It is not that hard! I CAN NOT TALK ON THE PHONE. I have a LOT of anxiety due…

its been 5 days and we stiii donot have a 10ltr consentrator machine that works.the one they left us last night came with the yellow light on and kept stutting it's self off ever 10/20 min. a second tech brought us a M tank later so we could get some sleep.it's 1;30 on Friday and the manager has never called to tell us what the plan is for the wked. we have no tank to get us through tonight.

Two months waiting for dental, even went to board of directors who lied and said CK would be here yesterday. It wasn’t today. Called and they said it was mailed April 11th. I have to wait u til Friday to call if i don’t get and they said it will take another thirty days to get second check.

I’m soooo fed up with Humana dental. The worst

I have been using the mail in pharmacy for about four months now. I ha e two medications that interact with each other. My doctor has called the pharmacy several times. I order my medication and call the pharmacy. I explain to them that I know I have two medications that interact with each other and ask them to remove the soft hold that is always put on my medication. I get told a number of things including don’t worry I’ve expedited your order and it will be shipped on time.

So this current order is typical of every order that I have made with these medication, specifically my Tramsdol. I was told last week not to worry about my Tramsdol that it would be shipped in the fifteenth of this month. Monday comes around I have no email from Humana. I check my online account and it said I can…

I want to change agents and have been told I cannot, my current agent is over a hundred miles away and I would like to have an agent in my own town, I believe I am still the customer and should be able to switch if I choose, if you will not allow me to please send the necessary documents so I can drop you as my provider. Sincerely Ardan berg

Did not send id cards to carry. when contacted, they of course said they sent them. In any case, I did NOT get them. Got a letter asking if I had other ins. besides them. I responded no and they said I had to fill out more forms.

I went through an agent that filled out their forms. I have no cards and apparently no service either. I bet they took my medicare money thougj! This company and it's service sucks. I am very sorry I signed up with these losers.

Called Humana Customer Service three week ago requesting a new card. have not received it. Called today (4 Times) and asked them to send me another one. Since they have some kind of mailing problem, I wanted it overnighted because I have already waited three weeks.

Basic response was we cannot help you or will not help you. Took it up the line to a supervisor, same response. I need a new card and I need it yesterday.

Huge rate increase from $192.42 to $309.83 without notification except coupon book with 3 coupons - Jan, Feb and March. Have new case # 10000686982 again and told would hear within 72 hours...this started on 12 17 18 and no one has contacted me to correct this issue. Age is same and have not moved.

I have been trying to get a mobility scooter, my doctor sent a prescription to Humana for one, no one there seems to know what to do. I have spent 3 days for a total of 2 hours on the phone being transferred and disconnected and still no one can help me. My ins.

is SUPPOSE to cover scooter. I am looking into BETTER insurance companies for next year.

HELLO MY MOM VITA STEVENSON ID# H76547179 IS CURRENTLY IN A NURSING REHAB FACILITY I WOULD LIKE TO MAKE A COMPLAINT ABOUT THIS FACILITY BUT BEFORE I DO I WANT TO MAKE SURE THIS IS THE CORRECT SITE TO DO SO. IF SO PLEASE EMAIL ME SO I CAN GO FARTHER INTO DETAILS WITH YOU PLEASE ASAP.

kynoshas@yahoo.com

one of your Independant Contractors is talking to my husband and advising him on our relationship and things he should do or say this is unprofessional to say the least!!!! If she is doing this with my husband how many others is she doing this kind of talk with?

She needs to loose her job she is a younger woman I am guessing and lives on the Eastern Shore of Va her name is Amy Leighton. Thank you and please do something with this woman

gentleman my name is angelo magaraci member id h42364233 7/26/1933 on may 24th I had surgery done on my leg that I feel on and needed surgery on. I spent 6 days in hospital and then was admitted to regent park rehabilitation center in boca raton.

I spent 25 days and was released june 22 with the promise of physical therapy to continue at home. today is june 28th and I have not received no therapy or no satisfaction getting in touch with someone to get my therapy, my primary is doctor Arnold Needleman of mcci who visited me 4 times in hospital after my surgery but

did not put in a order for therapy. I called his office and was told I have to come in to order this which was ridiculous as he new I needed it after 4 visits to hospital. his office staff whi I think stinks very unprofessional…

To all appearances Humana should have paid entirely for blood work done at the North Oaks hospital (Hammond, La) May of this year. Instead A get a bill for $360 . Guess I was fooled by the deductible does not apply part.

I did NOT choose Humana, my employer did. Thanks for nothing!

I have had anything but a positive experience with this organization Dr are hard to find or to far away specialist i try to get assistance it like pulling teeth i finally got a provider that your cust serv recommened in the network have waited almst 3 weeks and may have to cancel becauce turns out my plan only does 20 miles but you all suggested now back to the drawing board with this dr in my area I am just frustrated with Humana in the meanwhile my nerve pain is worse I wish you had never called me and

suggested the medicare plan you offer and why not tell your Cust Serv folks that they are not taking new PATIENTS OR THEY NO LONGER TAKE THE PLAN NO YOU HAVE MEMBERS SUFFER I AM SO TIRED I HAVE ANAPPT WHICH I HAVE BEEN WAITIN ON FOR WEEKS THIS THURSDAY OF WICH MY PLAN SUPPOSEDLY OFFERS…

Sign up for vision coverage in Feb.; Cost of plan was taken monthly from my account, as of 4/18/2018....still have not received my cards call on4/18/....spent over an hour on phone with automated, in talking with someone...finnally....was told it would still take 7 to 5 business days to receive my cards....note my coverage was edges 2/26/3018.....very poor customer service....those cards should be sent ASAP....overnight.

Having hard time transfer medicine from WalMart.Did what humans wanted me to do 4times .first said have WalMart fax they did ,wasn't sent humans said .Went to WalMart they sent it was right there.called humans see if everything was alright,said never was sent .told them I was there when sent.then they said someone didn't accept it.they finally said thy will call WalMart and fix but week later still not fixed almost out of medicine

i singed up for humana medicare plan the third week in October. i received a letter a letter around October 29th stating that if i changed my mind, i had to call by October 31st to cancel. i called on October 30 and canceled it.

i talked to Anthony Owens (877 256-1640)extension #1124228. he assured me that he would cancel. on nov. ,i got three letters from humana dated October 27 stating no premiums due until December. i immediately called Anthony Owens and left messages for him to call me and he never did.

i explained to him that my hospital is NOT in your network and humana would not be beneficial to me. i finally spoke to a lady named Kristen at 1 800 285-7197, she told me i would have to fill out a DIS ENROLLMENT FORM.

why should i have to do all that when i did what i was supposed…