Humana

Humana Flex Plan is inept. I received a request for another explanation of benefits at my correct address. The balance was supposedly mailed to my old address. When I first called to inquire about the check I was told they had the incorrect address.

Bear in mind that they used the correct address for the request for a better explanation of benefits. Today, after several weeks of waiting for the correction promised, I was informed that a new one would be issued today and that I would receive it in 7-10 business days.

As that is wholly unacceptable I requested the check be sent overnight, or 48 hours or with tracking. Despite the onus of the transaction failure being theirs, they could/would not comply. I wish there existed any alternative because Humana does not deserve even a 1 for…

I can't get through the phone system at Humana customer care. It doesn't take my information. I told the rep I finally was able to connect with the issue. But I was put on hold over and over then transferred to some tech co.

Why can't Humana admit their phone system does not work. What if i was really sick and needed insurance verification? I have been on hold with technical department for 20 minutes and didn't get anywhere. I have had phone issues for 2 weeks with Humana employees.

Humana customer service is terrible!

Your latest website creative with a much older man trying to be young is bothering me. It is disgusting and I feel sends the wrong image. Humana used to be very respected. Not only is the quality of customer service not as good as it used to be your prices have gone sky.

Will definitely be choosing another insurance plan the next time I select one at work.

My wife and I have been with Humana since I-I-2015. We both have Medicare supplement plans and I have Prescription Drug coverage with Humana. Our supplement policies were canceled in Nov 2015 due to lack of premium payment. I always pay a month ahead with one check and coupon out of the book.

I also write the policy #s on my check. After talking with 2-3 reps, I was told that all the money I sent in, due to computer error, went to the Prescription Drug Policy. I have been told by 4-5 reps that they would correct it.

I received a notice a few days ago that my policy was reinstated. Have not heard anything on my wife's policy.

I was checking into a supplement for my medicare insurance, and was contacted by a Humana sales person. I did not buy a supplement from the company, but he told me that he could invest my money that was in the stock market, withdraw it and he could get me 7% return. That sounded great. So I cashed my stocks in and he invested it in American equity investment life insurance company.

Unknown to me that company has nothing to do with Humana. I had my state farm agent look over the paper work, and I was receiving only 1% on my money, and its tied in with the stock market. I withdrew my money from American equity and put it into state farm when the paper work goes through. The maddening part is I'm going to lose 14,000 dollars doing so. I feel Humana and American Equity mislead me into…